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    Aaron Wilson Resume

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    Aaron Wilson
    The document is a resume for Aaron B. Wilson who works as a business consultant. Some key points: - He has experience assessing organizations to identify business needs and implementing strategies to improve processes, change management, and project management. - His past roles involved improving customer service, reducing costs, and increasing revenue through initiatives like implementing CRM software and improving documentation. - He also has experience analyzing data to identify inefficiencies, coaching leadership, and designing strategies to increase employee engagement and motivation.

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    Aaron Wilson Resume

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    Aaron Wilson
    141 views2 pages
    The document is a resume for Aaron B. Wilson who works as a business consultant. Some key points: - He has experience assessing organizations to identify business needs and implementing strategies to improve processes, change management, and project management. - His past roles involved improving customer service, reducing costs, and increasing revenue through initiatives like implementing CRM software and improving documentation. - He also has experience analyzing data to identify inefficiencies, coaching leadership, and designing strategies to increase employee engagement and motivation.

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    Updated as of 2/7/14

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    The document is a resume for Aaron B. Wilson who works as a business consultant. Some key points: - He has experience assessing organizations to identify business needs and implementing strategies to improve processes, change management, and project management. - His past roles involved improving customer service, reducing costs, and increasing revenue through initiatives like implementing CRM software and improving documentation. - He also has experience analyzing data to identify inefficiencies, coaching leadership, and designing strategies to increase employee engagement and motivation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    141 views2 pages

    Aaron Wilson Resume

    Uploaded by

    Aaron Wilson
    The document is a resume for Aaron B. Wilson who works as a business consultant. Some key points: - He has experience assessing organizations to identify business needs and implementing strategies to improve processes, change management, and project management. - His past roles involved improving customer service, reducing costs, and increasing revenue through initiatives like implementing CRM software and improving documentation. - He also has experience analyzing data to identify inefficiencies, coaching leadership, and designing strategies to increase employee engagement and motivation.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    of 2

    AARON B.

    WILSON
    303-522-6272 www.aaronbwilson.com [email protected] www.linkedin.com/aaronblairwilson

    BUSINESS CONSULTANT
    Cooperative Development Colleague Strategist Analyst Listener Emotionally Intelligent

    Ability to enter organizations and identify business needs, plan and execute strategies and implement or improve processes. Skilled in leveraging talent delivering change within a business. Logically and intuitively recognize issues and find solutions. Organizational Assessment & Design Transition Change Management Business Process Improvement System Implementation Enterprise-Wide Change Management Project Management Talent Management & Engagement Strategic Planning & Execution

    Highlights
    Cooperative Development Colleague Overcame organizational inertia by rallying stakeholder support for change. Applied BPM methodology to improve quality and timeliness of customer service interactions including planning for and implementing CRM software resulting in improved crossfunctional client service execution reducing process inefficiencies by 90%. Attentive and engaged introspectively, fostering mutual intellectual humility and built authentic, quality relationships across hierarchical structure. Shaped strategies and harnessed buy-in that improved capabilities and drove solutions for customers. Planned and executed strategies that re-organized clients business system and raised staff commitment and skill in support of new system that achieved $360K+ reduction in multi-year labor costs by cutting inconsistencies and improving documentation. Collected and analyzed data of embedded inefficiencies that caused operational breakdown such as identifying a process improvement opportunity that decreased process cycle time by 67% after deploying CRM automation tools and training. Listened across entire organization to identify core elements of business operations and targeted points of pain. Won acceptance of profit model strategy that was the catalyst for motivating top-down change focused on turning around prolonged negative cash flow.

    Emotionally Intelligent

    Strategist

    Analyst

    Listener

    CAREER PROGRESSION
    JOHNSON SAUER LEGAL GROUP, Denver, Colorado, 2012-2013 Oversaw organizational assessment to diagnose negative employee engagement. Assessment results reprioritized role to focus on building successful process alignment of service support infrastructure with profit centers that drove cash volume, improved customer service and enhanced employee relations. BUSINESS CONSULTANT Directed people-centric change initiatives targeting organizational effectiveness, operations and process improvement. Applied flexible and adaptable skills while managing projects that restored fiscal strength, improved accountability and motivated grassroots participation in transitional change efforts. Planned and executed assessment and design strategy applying PDSA, talent strategy, and transition change management strategy. Unlocked efficiency gains via technology and defined new operational and execution strategy. Reduced leadership resistance to change by coaching and delivering data-driven organizational assessment that identified operations and process deficiencies, causing negative employee engagement. Repaired process structures using PDSA methodology for accounting unit that drove 60%+ increase in net cash position over 12 months amidst 51% staff turnover. Decreased operational costs by 12% per annum through accounting unit infrastructure efficiency gains achieved through institutionalized CRM platform; aligned new operating and process structures for unit with creative talent management initiatives. Achieved 14.74% increase in collected-to-billable ratio within 6 months by executing operations excellence strategy includes goal of automating 95% of key collections operations. Trained staff on new systems aimed at combating cash flow issues. Continued on Page 2

    Diagnosed one process workflow for accounting unit by collecting and analyzing data involving on-the-job stakeholder stressors and gaps, which led to 40% decrease in cost through implementation of streamlined, automated web-based payment interface. Diminished lack of trust, fear and resentment that impaired talent ability to accelerate speed of cash collection by overseeing transitional change management process that included coaching making culture development the strategic imperative. Reduced employee turnover by 43% over 12 months and increased employee engagement through building on-going partnerships with business units, resulting in achieving process improvement goals and fostering a performance driven culture. Identified gaps in Total Rewards strategy by planning and delivering restructured benefits package that improved psychological safety of staff. Presented reports and won leadership support achieving wider benefit offerings with 10% annual savings.

    INDEPENDENT BUSINESS CONSULTING EXPERIENCE


    LAGRANO, Denver, Colorado, 2013-2014 Coached leadership and understood impact of competency deficiencies in business planning and implementation and created strategic road map that includes business plan for angel investor funding within 3 months for startup organization. BLACK VANILLA, London, England, 2012 Spearheaded improvement efforts that reduced break-even point by 33% within 6 months by co-leading quality improvement initiatives driving cost savings through storage wastage and resource efficiency approaches. CEPHEID, Toulouse, France, 2011 Overcame time constraints and cultural barriers to successfully lead project that involved collecting and analyzing diverse data, which helped to identify widespread process deficiencies previously unknown to European leadership. Facilitated executive workshops underpinned by results from research. Shaped future plan focused on mitigating talent growing pains across EMEA. THOMSON REUTERS, Denver, Colorado, 2010 HR PROJECT COORDINATOR (CONTRACT) Efficiently facilitated improvement of strategic onboarding, narrowing performance gaps between virtual work teams in $450M healthcare business. Boosted Q1 unit performance by 50%. Aligned compensation strategy with business unit priorities through as is data analytics of operating model. Cross-functional collaboration aimed at fostering relationships to improve the customer experience. Supported motivational structures whereby Service Operations had equal input to determine the selection of quality talent. MOTLEY RICE, Charleston, South Carolina, 2007-2009 HR MANAGER Revitalized talent management improvement efforts and HR generalist support for $250 million legal services firm. Dramatically decreased uncontrolled PEO expense by 92% over 12 months by revitalizing negative trends and making resource and process modifications. Built talent capability through KPI-based performance management and training for 500 employees. Engaged dayto-day across the hierarchical structure to plan, develop and implement practice group intellectual capital. SAN DIEGO PLATINUM PUBLISHING, San Diego, California, 2004-2007 HR SPECIALIST Enabled innovative change by partnering with leadership on migration to HRO business model. Refocused talent resources on customer experience objectives resulting in 40% improvement in customer satisfaction. Facilitated ongoing support of new HRO standard. Owned all administrative support and some HR functions for 25 unit employees. COLUMBUS TECHNICAL COLLEGE, Columbus, Georgia, 2003 TRAINING COORDINATOR (CONTRACT) Executed training plans aligned with sales and service strategy for healthcare institutions and Fortune 500 companies.

    EDUCATION
    MASTER OF BUSINESS ADMINISTRATION (M.B.A.), DURHAM BUSINESS SCHOOL (U.K.), 2012 MASTER OF HR AND EMPLOYMENT RELATIONS, THE PENNSYLVANIA STATE UNIVERSITY, 2010

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