Organizational Climate Survey

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The document describes an organizational climate questionnaire that is used to assess employees' perceptions of their work environment across six dimensions: clarity, commitment, standards, responsibility, recognition and teamwork.

The organizational climate questionnaire (OCQ) is measuring employees' perceptions of their work environment across six dimensions: clarity, commitment, standards, responsibility, recognition and teamwork. It does this by having employees rate their level of agreement with 30 statements across these six dimensions.

The organizational climate profile is scored and analyzed by transferring the numerical values given to each item's response to the corresponding columns for each dimension, adding the totals for each dimension, and plotting the totals on the organizational climate profile chart to visualize strengths and weaknesses across the six dimensions.

WHAT THE CLIMATE IS NOW

Please describe the climate as it currently exists in your organization. By organization, we mean the
smallest work unit that is meaningful to you your work group, region, department, division,country,
office, etc. For each statement below, choose one of these four responses and circle the appropriate
number.

1. DEFINITELY DISAGREE: the statement definitely does not express how you feel about
the matter
2. INCLINED TO DISAGREE: you are not definite, but think that the statement does not
tend to express how you feel about the matter
3. INCLINED TO AGREE: you are not definite, but think that the statement does tend to
express how you feel about the matter
4. DEFINITELY AGREE: the statement definitely does express how you feel about the
matter
Definitely
Disagree
Inclined to
Disagree
Inclined to
Agree
Definitely
Agree
1. The assignments in this organization are
clearly defined
1 2 3 4
2. In this organization, we set very high
standards for performance
1 2 3 4
3. We rely heavily on individual judgment;
only a few critical things are checked
1 2 3 4
4. If you make a mistake in this
organization, you will usually not be
criticized
1 2 3 4
5. People are proud of belonging to this
organization
1 2 3 4
6. The policies and goals of this
organization are clearly understood
1 2 3 4
7. The goals I am supposed to achieve in
my area are realistic
1 2 3 4
8. There is a feeling of pressure to
continually improve our personal and
group performance
1 2 3 4
9. Our philosophy emphasizes that people
should solve problems by themselves
1 2 3 4


Definitely
Disagree
Inclined to
Disagree
Inclined to
Agree
Definitely
Agree
10. There is reward and recognition given in
this organization for doing good work
1 2 3 4
11. People in this organization trust each
other very much
1 2 3 4
12. Things most often seem to be pretty
organized around here
1 2 3 4
13. In this organization, I am given a chance
to participate in setting the performance
standards for my job
1 2 3 4
14. In this organization, people seem to take
pride in the excellence of their
performance
1 2 3 4
15. Management frowns upon your checking
everything with them; if you think youve
got the right approach, you just go ahead
1 2 3 4
16. We have a promotion system that helps
the best person rise to the top
1 2 3 4
17. People in this organization tend to be
warm and supportive toward each other
1 2 3 4
18. Our productivity rarely suffers from lack
of organization and planning
1 2 3 4
19. I frequently sit down with my manager to
review my overall performance and
effectiveness
1 2 3 4
20. Management sets challenging goals 1 2 3 4
21. In this organization, you can count on
your manager for support when things
get tough
1 2 3 4
22. In this organization, performance is
evaluated regularly against agreed-upon
goals and standards
1 2 3 4

Definitely
Disagree
Inclined to
Disagree
Inclined to
Agree
Definitely
Agree
23. The standards in this organization
usually demand the maximum effort of
every individual
1 2 3 4
24. There is encouragement to take on
increased responsibility in the
organization
1 2 3 4
25. The rewards and encouragements that
you get usually outweigh the threats and
criticism
1 2 3 4
26. There is a lot of warmth in the
relationships between management and
other personnel in this organization
1 2 3 4
27. I have an opportunity to say what I think
about the goals and standards that are
set for my work
1 2 3 4
28. In this organization, people are
encouraged to initiate projects that they
think are important
1 2 3 4
29. Good performance is recognized fairly
quickly in this organization
1 2 3 4
30. I have a clear idea of what I am
supposed to do in my job
1 2 3 4


ORGANIZATIONAL CLIMATE QUESTIONNAIRE (OCQ)


SCORING AND ANALYSIS


The OCQ contains items that relate to each of the six dimensions of organizational
climate of clarity, commitment, standards, responsibility, recognition and teamwork. Five
items refer to each dimension, for a total of thirty items. To score the OCQ and develop
a climate profile, complete the steps below:


STEP 1: Transfer the numerical values given to each item to the spaces provided in
the rearranged columns below. Then add the numbers in each column for a
total score for each of the six dimensions of climate.


Clarity Commitment Standards Responsibility Recognition Team Work
1. _______ 7. _______ 2. _______ 3. _______ 4. _______ 5. _______
6. _______ 13. _______ 8. _______ 9. _______ 10. _______ 11. _______
12. _______ 19. _______ 14. _______ 15. _______ 16. _______ 17. _______
18. _______ 22. _______ 20. _______ 24. _______ 25. _______ 21. _______
30. _______ 27. _______ 23. _______ 28. _______ 29. _______ 26. _______
Totals_______ _______ _______ _______ _______ _______
X 5 = _______ X 5 = _______ X 5 = _______ X 5 = _______ X 5 = _______ X 5 = _______



STEP 2: Plot the scores from each dimension on the climate profile. The numbers on
the left side of the chart represent the possible point totals. Place a dot on the
vertical line for each dimension at the point representing the total score
obtained for that dimension. Connect the dots to form a plot line. The resulting
line is your climate profile.


ORGANIZATION CLIMATE PROFILE











CLARITY COMMITMENT STANDARDS RESPONSIBILITY RECOGNITION TEAMWORK

PERFORMANCE DIMENSIONS: These three dimensions
primarily affect short-term performance, achievement of targets
and objectives, and control.
DEVELOPMENT DIMENSIONS: These three dimensions
primarily affect long-term performance and the development
of individual talents and a well-functioning team.

100

90

80

70

60

50

40

30

20

ZONE

Very High:
Exception strength.

High:
Strength but with some
room for improvement

Moderate:
An adequate level that
may vulnerable to

Low:
Weakness that should
be treated as warning
signal

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