QNAP NAS Frequently Asked Questions First-time Installation & Setup

Q. What's the default username and password?

A. Default user name: administrator or admin ( depending on the NAS model )
Password: admin

Q. Why the administrator password cannot be reset after pressing the reset button?
A. If the option Enable configuration reset switch is not enabled in Hardware
Settings of System Tools, administrator password will not be restored when you press
the reset button. In such case, you have to contact QNAP Support.

Q. I forgot my IP address setting, how can I find the IP address of the QNAP NAS?
A. For Windows users, please use the Install Quick Install Wizard/QNAP Finder to find
the IP address of the Turbo Station. For Mac users, please use QFinder.

Q. Can I install an old HDD with my data into a QNAP NAS?
A.
If you have important data on this HDD, then please back up your data on the HDD
before installing the HDD in a QNAP NAS.

To achieve the Hot-Swap capability, QNAP NAS automatically partitions the newly
inserted HDD into 4 partitions, and all the data on the HDD will be gone.

In other words, you can install any SATA HDDs in a QNAP NAS, but the data will be
cleared if they are not previously used with a QNAP NAS.

Q. What should be done when the administration page cannot be opened?
A.
1. Check if the IP address is the same as the one displayed on the LCD panel. For NAS
models without LCD panel, please refer to 2 to 4.
2. Clear the cookies & cache in IE browser, or remove Proxy settings and try again.
3. Restart NAS.
4. Reset network configuration (IP: 169.254.100.100) and administrator password to
default by pressing the reset button of the machine

Q. How do I access Turbo Station if I do not have a DHCP server?
A. If your network has no DHCP Server, Turbo Station will use the default IP
169.254.100.100. You can access Turbo Station via this IP address. However, you PC's
IP should be in the same subnet. For example, 169.254.100.101.

Q. Why cant the NAS initialize the HDDs?
A.
There are several troubleshooting methods.
1. Please check your Finder and system firmware if they are the latest versions.
2. If you did initialize and failed with Finder, please try initializing via webpage. And
vice versa.
3. Press & hold the reset button for 4 seconds. Connect to NAS from your PC (in
DHCP:169.254.100.100) directly via Ethernet cable and try to initialize again.
4. Boot the system without HDD. After the two beep sounds, use Finder or Web
Installation to locate your NAS, then hot plug-in your HDD to start initialization.
5. Use your PC to format HDD first, then try to initialize the HDD by NAS again.
6. If you still have problem with this issue, you may refer to our HDD compatibility list.
(http://www.qnap.com/pro_compatibility.asp)
Or please contact our Online Support. (http://www.qnap.com/onlinesupport.asp)

Q. Why cant my PC connect to the NAS?
A.
Windows XP SP1 with Internet Firewall enabled will not allow the Quick Install
Wizard to find the NAS Device during the discovery process. The Internet Firewall
must be momentarily disabled for the Quick Install Wizard to find the NAS Device
properly. Once the Shortcut icons are created on the Desktop, the Internet Firewall
settings can be re-enabled.
In Windows XP SP2 the Internet Firewall does not need to be disabled. However, a
popup message will appear when running the Quick Install Wizard. Agree to the
popup message to continue with the detection process.

If you cannot find your NAS using QNAP Finder or type the NAS IP directly, please
follow these trouble shooting methods:

Step 1. Check the LAN LED if it is flashing.
[YES] -- Go to step 2
[NO] -- Check your LAN cable connection.

Step 2. Check the Status LED(same as Power LED in some models) if it's in steady
green.
[Yes] -- Go to step 3
[No] -- If flashing RED or flashing RED/GREEN, the system is not initialized or the hard
drive(s) is not ready. If a reset (Step 3) or reboot does not solve your problem, then
please re-install the firmware again (Step 4).

Step 3. Reset NAS by pressing the reset button for 3-4 seconds (on the back)--This
will clear the account and network settings (back to DHCP and the admin user name
and password is: admin/admin).
After the two beep sounds, try to locate your NAS again with Finder or via
Http://NAS_IP:8080. (If you directly connect the NAS to a PC, then NAS IP is
169.254.100.100:8080)
[YES] -- Problem solved.
[NO] -- Go to Step 4

Step 4. If you still cannot find NAS from QNAP Finder: power off your NAS, take out
all Hard Disks, reboot the NAS. Check to see if you can hear 2 beeps (about 2 minutes)
[YES] -- Your NAS hardware is fine.

That is: After the two beep sounds, plug-in all the HDDs and initialize system(format)
then try QNAP Finder again.

[NO] -- The hardware or FLASH memory of the NAS may be damaged. Please contact
your local reseller or our technical support for further assistance.

Q. What happens if I press the reset button of NAS?
A. When you press and hold the reset button for about 3 seconds on NAS, a beep
sound will be heard. The following settings are reset to default:
a. System admin password: admin or administrator
b. Network Settings/ TCP/IP Configuration: Obtain IP address settings automatically
via DHCP
c. Network Settings/ TCP/IP Configuration: Disable Jumbo Frame
d. Network Setting/ System Port Management: 8080 (system service port for TS-xx9
series)
e. System Tools/ IP Filter: Allow all connections

Q. Is there a newer firmware available for the NAS Device? Do I need to install that?
A. Check the QNAP download page. http://qnap.com/download.asp
If you see an available firmware, you may need to download it and install it. Please
verify first which version you have and then compare the release date. There are 2
ways to check which version you have:
1. go to the WebUI of your NAS Device, the firmware version of your NAS is shown on
bottom.



Q. I have installed and followed all the instructions, but I still cannot run the setup
for the NAS Device.
A. You may need to RESET the device and then run the Quick Install Wizard /QNAP
Finder again. For the best result, make sure you wait until the NAS Device is fully
booted. When you see that the POWER LED and the LAN LED are both ON, and not
blinking, then the NAS Device has completed its boot up process.

Q. What is the IP address of my NAS?
A. If your NAS and PC are connected to the same router, enable DHCP on NAS and
you should be able to access the server. To set a fixed IP for NAS, make sure the
subnet mask, default gateway, and the DNS server settings of your NAS and PC are
the same. If you connect the NAS directly or there is no DHCP server on the network,
The NAS will use 169.254.100.100 as its IP address. Please configure your PC to the
same IP subnet, for example, 169.254.100.101.

Q. What does the Reset function do in the system administration?
A. The Reset function on [System Administration] -> [System Reset] is designed to
reset all settings of NAS to default.
When you press Reset on this page, all drive data, user accounts, network shares and
system settings are cleared and restored to default. Please make sure you have
backed up all the important data and system settings before resetting the NAS.

Q. What's the limitation of the username and password setting?
A. The following information is required to create a new user:
User name:
The user name must not exceed 32 characters. It is case-insensitive and can contain
double-byte characters, such as Chinese, Japanese, and Korean except: " / \ [ ] : ; | = ,
+ * ? < > ` '
Password:
The password is case-sensitive and can be 16 characters long at maximum. It is
recommended to use a password of at least 6 characters.

Q. What's the limitation on the length of the server name?
A. The server name can be 14 characters long at maximum, which can contain
alphabets, numbers and hyphen (-). The server does not accept names with space,
period (.), or names in pure numbers.

Q. Can I use Unicode character in password?
A. No, for password, only English alphabets and numbers are supported. You can use
Unicode characters for user name only.