AIRLINES

ABSTRACT
ROAIR Airlines is a medium, low cost
commercial operator from Romania.
During the past five years, ROAIR has
become one of the continents leading
operators, unrivalled in Europe for
efficiency and operational success,
turning profits for almost all the years
of its existence.
NICULAE George-Daniel
942 NA
Flight operations Course




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Faculty of Aerospace Engineering
Air Navigation

Subject
Flight Operations

Professor
Silviu TRENTEA

Student
Niculae George-Daniel 942NA


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Contents

OVERVIEW ...................................................................................................... 3
MISSION STATEMENT .................................................................................... 4
ORGANIZATIONAL STRUCTURE AND POSTHOLDERS ................................. 5
FLEET ............................................................................................................. 12
SPECIAL AUTHORISATIONS ......................................................................... 13



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OVERVIEW

ROAIR Airlines is a medium, low cost commercial operator from Romania. During the past five
years, ROAIR has become one of the continents leading operators, unrivalled in Europe for
efficiency and operational success, turning profits for almost all the years of its existence.
Operating at the forefront of technology, the airline has also become one of Romanias major
industries and a veritable institution in Europe. It commands a lions share of the pan European
network including the daily and double daily east-west flight across the continent. ROAIR
currently serves 30 international destinations operating the newest and youngest fleets.
Founded: December 21, 2007
Starting date of operation: April 08, 2008
Ownership: George-Daniel NICULAE (100%)
Head Office: Calea Bucurestilor nr. 224 E
Otopeni, judetul Ilfov
Postal Code 075150
Romania
Reservations and customer care: +4 021 204 1000; 201 4000
Fax: (021) 201 4990
E-mail: [email protected]
Web-site: www.roair.ro
Chief Executive Officer: Mr. George-Daniel NICULAE
Special Features: Passengers are offered 12 audio channels with access to a video library of more
than seven titles.
Passenger Airport Terminal: The Henri Coanda international Airport is the major hub for ROAIR
Airlines and one of the largest airports in Eastern Europe. This spacious terminal handles all
international flights with its 21st century facilities.
Henri Coanda international Airport is the busiest airport in East Europe with a capacity of
providing a world class passenger and cargo services to more than 10.5 million international and
domestic passengers each year.
Branch Offices: ROAIR has city and airport offices at locations to which it operates. At other major
locations it is served by accredited and designated General Sales Agent (GSA).

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MISSION STATEMENT

Our Company, our Foundation
The ROAIR Airlines (ROAIRS) occupies a leading position in Romanias aviation industry. We are
committed to high quality, and assert ourselves in European competition. Our attractive network
connects East and West. The basis of our flying activities is the Bucharest hub.
ROAIR Airlines is distinguished by its profitable, forward-looking and modern actions, and
combines the history and know-how of the professionals working for it. Together, these form the
integrated trademark ROAIR. Our aim is to grow on an economically healthy basis, and by our
own efforts.
Our Customers
Our customers expect technical reliability, punctuality, and an orientation to service. And as a
leading quality airline in Europe, we offer all of these. But we offer even more: In accordance
with our motto, We carry ROAIR in our hearts, and ever more customers into the world, we do
everything to ensure our customers look forward to their next flight with ROAIR.
Our Team
Our employees are the crucial reason why we are inspiring ever more people to travel with
ROAIR. They show huge personal commitment every day, and form a strong team with their wide-
ranging history. Cooperation is based upon respect and appreciation. Our managers are role
models, motivate and give direction.
This is the Mission Statement of ROAIR Airlines. All our employees worked together to design it
in 2013.


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ORGANIZATIONAL STRUCTURE AND POSTHOLDERS

Reflecting the overall nature of the organization, there is very little hierarchy in the organizational
plan for the airline. In an operation where safety and accountability are so much at issue,
obviously someone has to be in charge, and there also have to be clear lines of authority (and
expertise) in the operational aspects of the airline. But beyond that, the organization is designed
around flexibility, a high level of personal accountability and responsibility, and common cross-
training and sharing of responsibilities as need arises and circumstances permit.
The levels of organization are as follows:

POSTHOLDERS
Remaining truthfully to our Mission Statement, we made a commitment to hire only the best
aviation professionals, with practical experience and expertise in the application of safety
standards and safe operating practices, making sure they possess comprehensive knowledge of
JAR-OPS and any associated requirements and procedures, of our Operations Specifications and
Operations Manual. Also, other essential criteria that we applied and we still apply to set apart
our possible employees are their familiarity with Quality Systems, their appropriate management
experience in a comparable organization and their working history, making sure they have at
least five years of relevant experience in an appropriate position.



President and
chief executive
officer
Vice president and general manager
Functional vice presidents for the core areas of commercial
activities, finance, and operations
Directors covering sales and marketing, communications, human
resources, flight safety, flight operations, ground operations,
maintenance, and information systems.
Managers in sales and marketing, as well as in station management
functions.
Professional, engineering, ground handling, service, and other
support personnel.

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Basic organizational chart

Accountable
Manager
Quality
Manager
Flight Safety
Officer
Flight
Operations
Responsible
Crew
Training
Responsible
Ground
Operations
Responsible

Maintenance
Responsible
Chief
Pilot
Pilots
Senior
Cabin Crew
Cabin Crew
Flight
Examiners

Flight
Instructors
Cabin Crew
Examiners

Cabin Crew
Instructors

Operations
Control Center

Dispatch
Flight
planning
Engineers
Mechanics

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POSITION NOMINATED
POSTHOLDER
JOB DESCRIPTION AND PREROGATIVES
Accountable
Manager
George-Daniel
NICULAE
Has overall responsibility for managing the organisation.
Is responsible to a RCAA in respect of the functions which
are subject to regulation, and carried out by ROAIR
Has corporate authority for ensuring that all operations
activities can be financed and carried out to the standard
required by the Authority and is responsible for maintaining
safety standards required by regulation and additional
standards specified by the ROAIRs AOC.
Has been vetted by RCAA following a meeting that
confirmed he has:
appropriate seniority in the organisation;
adequate input into the determination of operating
budgets;
autonomy in financing operations to the required
standards;
appropriate knowledge and understanding of the
documents that prescribe safety standards;
appropriate knowledge and understanding of the
requirements for competence of management personnel;
appropriate knowledge and understanding of Quality
Systems, related principles and practices, and the role of the
Accountable Manager in Quality Systems; and
appropriate knowledge and understanding of Safety
Management Systems or Accident Prevention and Flight
Safety Programmes, related principles and practices, and the
role of the Accountable Manager in such systems.
Has overall responsibility for ROAIRs Quality System
including the frequency, format and structure of the internal
management evaluation activities.
Quality
Manager
Ion POPESCU Is responsible for the management of the Quality
System, monitoring function and requesting corrective
actions.
Has been vetted by the RCAA.
Has the function of monitoring compliance with, and
adequacy of, procedures required to ensure safe
operational practices and airworthy aeroplanes by means
of different, but complementary, Quality Assurance
Programmes.
The primary role of the Quality Manager is to verify, by
monitoring activity in the fields of flight operations,
maintenance, crew training and ground operations, that

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the standards required by the Authority, and any additional
requirements defined by the operator, are being carried
out under the supervision of the relevant Nominated
Postholder.
The Quality Manager is responsible for ensuring that the
Quality Assurance Programme is properly established,
implemented and maintained.
Has direct access to the Accountable Manager,
Is not one of the nominated post holders.
Has access to all parts of the operators and, as
necessary, any sub-contractors organisation.
Flight Safety
Officer
Marian ZLOTA Has been vetted by the RCAA.
Establishes and maintains an accident prevention and
flight safety programme, which may be integrated with the
quality system including:
Programmes to achieve and maintain risk awareness by
all persons involved in operations; and
An occurrence reporting scheme to enable the collation
and assessment of relevant incident and accident reports in
order to identify adverse trends or to address deficiencies
in the interests of flight safety. The scheme shall protect the
identity of the reporter and include the possibility that
reports may be submitted anonymously; and
Evaluation of relevant information relating to accidents
and incidents and the promulgation of related information,
but not the attribution of blame; and
A flight data monitoring programme for those aeroplanes
in excess of 27 000 kg MCTOM. Flight data monitoring
(FDM) is the pro-active use of digital flight data from routine
operations to improve aviation safety. The flight data
monitoring programme shall be non-punitive and contain
adequate safeguards to protect the source(s) of the data.
Is responsible for corrective action resulting from the
accident prevention and flight safety programme.
The effectiveness of changes resulting from proposals
for corrective action identified by the accident and flight
safety programme shall be monitored by the quality
manager.
Flight
Operations
Responsible
Marius
ATODIRESEI
Has been vetted by the RCAA.
Hold a valid Flight Crew License an Airline Transport
Pilot's License issued by a JAA Member State.
Is directly subordinated to the Accountable Manager;

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Organizes the activity of all the compartments under
him;
Ensures the implementation of all applicable
procedures, rules, regulations and internal standards;
Is responsible for the wet/dry lease of the aircraft;
Ensures the implementation of the corrective actions in
order to fix the findings that followed an internal/ external
audit, a flight safety investigation, or internal reporting
system;
Is responsible for the issuance, control and variation of
the Operations Manual and of the companys internal
procedures related to flight operations;
Ensures the personnel is involved only in the operational
activities for which they hold a valid license and appropriate
qualification;
Organizes, controls and approves the flight activity
planning and development in accordance with the
provisions of the OM and of the companys internal
procedures;
Ensures the operations are performed along the routes
and in the areas for which handling facilities are provided,
the performance of the aircraft used comply with the
requirements related to the flight minimum altitudes,
updated maps and charts are available;
Performs flight inspections in order to verify the
professional standards of the pilots;
Checks the conformation with flight and duty time
limitations and rest requirements
Crew training
responsible
Mihaela
DRAGHIA
Has been approved by the RCAA.
Is a current Type Rating Instructor on a type/class
operated under the AOC.
Is directly subordinated to the Accountable Manager;
Organizes the activity of all the compartments under
him;
Ensures the implementation of all applicable
procedures, rules, regulations and internal standards;
Is responsible for the checking and training of personnel,
according to the provisions of the OM;
Ensures the implementation of all applicable
procedures, rules, regulations and internal standards;
Ensures the implementation of the corrective actions in
order to fix the findings that followed an internal/ external

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audit, a flight safety investigation, or internal reporting
system;
Evaluates the level of theoretical and practical
knowledge of the flight crew;
Assess the flight crews knowledge regarding
emergency procedures and supervises the appropriate
training;
Submits proposals for the variation of the provisions
contained in the OM regarding the theoretical and
practical training;
Is responsible for the performance of the air operator
conversion course,
Ground
Operations
Responsible
Calin COLACEL is directly subordinated to the Accountable Manager;
organizes the activity of all the compartments under
him;
ensures the implementation of all applicable
procedures, rules, regulations and internal standards;
is responsible for the checking and training of personnel,
according to the provisions of the OM;
ensures the implementation of all applicable
procedures, rules, regulations and internal standards;
ensures the implementation of the corrective actions in
order to fix the findings that followed an internal/ external
audit, a flight safety investigation, or internal reporting
system;
ensures the personnel is involved only in the operational
activities for which they hold a valid license and appropriate
qualification;
checks the availability for fuelling and appropriate
ground equipment on the airports that the company
operates;
ensures that contracts are signed with handling
companies and that any subcontractor respects the
companys standards when required to perform certain
services;
Maintenance
Responsible
The maintenance activities are outsourced.

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Chief Pilot Valeriu SORIN Is responsible for the overall safety, legality, efficiency
and economy of the flight operations by the establishment
of proper drills and procedures, and for ensuring that pilots
are properly qualified, so he will be responsible for hiring
and firing.
Performs random inspections of returned flight
documentation, in addition to supervising aircrew,
maintaining aircrew records, raising occurrence reports and
flying staff instructions.
Performs random inspection of the return flight
documentation



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FLEET

The fleet of ROAIR Airlines currently comprises 23 aircraft.
Short & middle haul fleet consists of

10 Airbus A321/A320/A319
7 Fokker F100/F70
6 Bombardier Q400

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SPECIAL AUTHORISATIONS

ROAIR Airlines operates under an air operator certificate (AOC) and also holds an air transport
license. ROAIR Airlines obtained a special authorisation from the RCAA for OPERATIONS IN
AIRSPACE WITH REDUCED VERTICAL SEPARATION MINIMA (RVSM) for the Airbus fleet.
Description
A program was initiated by ICAO in 1982 involving worldwide studies to assess the feasibility of
a reduction of the Vertical Separation Minima (VSM) above FL290 from 2,000 feet to 1,000 feet.
The principal benefits which the implementation of the reduced VSM were expected to provide
were:
A theoretical doubling of the airspace capacity, between FL290 and FL410; and
The opportunity for aircraft to operate at closer to the optimum flight levels with the resulting
fuel economies.
The program relies on the carriage and serviceability of specified aircraft equipment and the
existence of appropriate operating procedures to ensure that the risk of loss of separation is no
greater than it would be outside RVSM airspace.
Approval for RVSM Operations
State airworthiness authorities are responsible for verifying that an aircraft is technically capable
of meeting and maintaining the stringent altimetry system performance requirements. Crews
must be trained in appropriate procedures in RVSM airspace. Providing all these requirements
are met, an authority will issue an RVSM Operational Approval. Operators indicate RVSM
approval by filing a W in field 10 of the ICAO model flight plan. It is a violation of ICAO European
regional supplementary procedures for a non-approved aircraft to file a W. The Regional
Monitoring Agency (RMA) is responsible for verifying the approval status of aircraft operating in
RVSM airspace and reporting violations to the appropriate state authority.
An important element of the certification process is the confirmation of the aircraft height
keeping performance across the entire operational flight envelope. The flight envelope covers all
combinations of speed, altitude and weight/atmospheric pressure ratio that the aircraft would
expect to operate across in RVSM airspace. The assessment of the aircraft performance across
the flight envelope, together with the service bulletin, continuing airworthiness instructions and
the amendment to the aircraft flight manual are collectively known as the RVSM approval data
package. Confirmation of the RVSM approval data package is a fundamental requirement before
any RVSM operational approval is issued.
Regulatory Requirements

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An operator shall not operate an aeroplane in defined portions of airspace where, based on
regional air navigation agreement, a vertical separation minimum 300 m (1000ft) applies unless
approved to do so by the Authority (RVSM Approval). EASA IR-OPS SPA.RVSM.100 and
SPA.RVSM.110, EU-OPS 1.241 see also EU-OPS 1.872.
Prior to granting the RVSM approval the State has been satisfied that:
The vertical navigation performance capability of the aeroplane satisfies the (laid down
requirements);
ROAIR has instituted appropriate procedures in respect of continued airworthiness
(maintenance and repair) practices and programmes; and
ROAIR has instituted appropriate flight crew procedures for operation in RVSM airspace.
ROAIR has ensured that all the aeroplanes operated in RVSM airspace are equipped with:
Two independent altitude measurement systems;
An altitude alerting system;
An automatic altitude control system; and
A secondary surveillance radar (SSR) transponder with altitude reporting system that can be
connected to the altitude measurement system in use for altitude keeping. (IR-OPS
SPA.RVSM.110, EU-OPS 1.872)
Also, to obtain an RVSM operational approval from the RCAA, ROAIR has provided evidence
that:
the RVSM airworthiness approval has been obtained;
procedures for monitoring and reporting height-keeping errors have been established;
a training programme for the flight crew members involved in these operations has been
established;
operating procedures have been established specifying:
the equipment to be carried, including its operating limitations and appropriate entries in the
MEL;
flight crew composition and experience requirements;
flight planning;
pre-flight procedures;
procedures prior to RVSM airspace entry;
in-flight procedures;
post-flight procedures;
incident reporting; EN L 296/138 Official Journal of the European Union 25.10.2012
specific regional operating procedures

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RVSM height-keeping errors
The operator shall report recorded or communicated occurrences of height-keeping errors
caused by malfunction of aircraft equipment or of operational nature, equal to or greater than:
a total vertical error (TVE) of 90 m ( 300 ft);
an altimetry system error (ASE) of 75 m ( 245 ft); and
an assigned altitude deviation (AAD) of 90 m ( 300 ft)
Reports of such occurrences shall be sent to the competent authority within 72 hours. Reports
shall include an initial analysis of causal factors and measures taken to prevent repeat
occurrences.
When height-keeping errors are recorded or received, the operator shall take immediate
action to rectify the conditions that caused the errors and provide follow-up reports, if requested
by the competent authority.
Separation standards within RVSM Airspace
Within RVSM airspace (between FL290 and FL410 inclusive) the vertical separation minimum is:
1000ft (300m) between RVSM-approved aircraft, and
2000ft (600m) between non-RVSM approved state aircraft and any other aircraft operating
within RVSM airspace.
2000ft (600m) between non-RVSM aircraft operating as general air traffic (GAT) and any other
aircraft within RVSM airspace.
ROAIR contingency procedures when unable to maintain RVSM
The pilots shall notify ATC of any equipment failure, weather hazards such as severe turbulence
etc., which may affect the ability to maintain the cleared level or the RVSM requirements. When
an ROAIR aircraft operating in RVSM Airspace encounters severe turbulence due to weather or
wake vortex which the pilot believes will impact the aircrafts capability to maintain its cleared
flight level, the pilot shall inform ATC. ATC is required to establish either an appropriate
horizontal separation minimum, or an increased vertical separation minimum of 2000ft;
Where a meteorological forecast is predicting severe turbulence within the RVSM Airspace,
ATC shall determine whether RVSM should be suspended, and, if so, the period of time, and
specific flight level(s) and/or area.
When notified by ATC of an assigned altitude deviation of more than 300ft (90 m), the pilot
shall take action to return to the cleared level as quickly as possible.
In the event of a pilot advising that the aircraft is no longer capable of RVSM operations, it is
particularly important that the first ATS unit made aware of the failure performs the necessary
co-ordination with subsequent ATS units.