Business development in last 10 years:

YEAR EVENTS
1930 - The Bank was Incorporated at Bangalore City. The Bank
transacts general banking business of every description.

1958 - The Bank was granted a licence by the Reserve Bank of India to
carry on banking business.

1972 - With effect from 1st January, the Bank was upgraded to `B'
class.

1978 - 80,000 Right shares issued at par 1977 in prop. 2:1.

1985 - 6,00,000 Rights equity shares issued at par in prop. 1:2.

1987 - The Vysya Bank Leasing, Ltd. was incorporated on 4th January,
as a subsidiary of the Company to take up equipment leasing and such
other forms of business as are permissibile through the subsidiary.
The Vysya Bank Housing Finance, Ltd., is also a subsidiary of the
bank.

- 6,00,000 Rights equity shares issued at par in prop. 1:2.

1990 - The bank introduced the Investors' club activity to render
buying and selling of capital market investments on behalf of its
members apart from giving loans and providing security for the scrips
deposited with the bank.

1993 - At the Extraordinary General Meeting held on 27th September, a
Special Resolution was passed for issue of Rights Shares to the
shareholder and Preferential Allotment of Shares to the Managment
Group and Employees. The allotment of 24 lakh shares was made to
Management Group on 10th December, which was kept in abeyance vide
RBI directive dated 15th December.

1994 - The Bank launched new products like VYS STORE - credit
facility for constructions of godowns, agri-vehicles for
transportation of produce and inputs and cash credit for agricultural
lendings.

- A new division was set up to strengthened merchant banking
activities of the bank. The bank underwrote 118 capital issues
aggregating Rs 34.47 crores.

- A separate cell managed by professionals specialised in investment
management was formed to look after the equity investments of the
bank.

- The Company's schemes such as vysprime and vysinvest exist
exclusively for NRIs. Vysbuy for facilitating purchase of consumer
articles, vysmobile for purchase of vehicles and vysequity
facilitating purchase of shares.

- 2,43,600 shares were allotted at a premium of Rs 10 per share to
the employees of the bank and subsidiary companies.

- The RBI has revoked its order letter dated 29th September, and
permitted allotment as follows: (i) Issue of 2,66,500 shares of Rs 10
each in the ratio of 50 shares to each employee of its subsidiary
companies at a premiuim of Rs 10 per shares,

(ii) Issue of 6,00,000 shares of Rs 10 each to the Management Group
at a premium of Rs 364.25 per shares, (iii) After Completion of the
above issues, rights issues to the shareholders
including (i) and (ii) in the ratio of 5 shares for every share at a
price in accordance with pricing guidelines of RBI.

- 6 lakhs shares were allotted to Management Group at a premium of Rs
364.25 as approved by RBI. Balance of 18 lakh shares awaited for the
decisive of the Company.

- 1200 shares allotted.

1995 - The bank launched two new schemes, namely Vysdouble Scheme -
doubles money in less than 57 months & Vyswift Scheme - A scheme for
fast collection of out station cheques.

- The banks has signed a MOU with Bank Brussels Lambert for strategic
alliance. It enable the bank to globalise its operations.

- The bank has appointed M/s. KPMC Peat Marwick to conduct a study of
the bank for re-engineering the business processes of the bank and
suggest an appropriate business strategy to remodel the bank as a
World Class Bank.

- 131,32,830 No. of equity shares of Rs 10 each at a prem. of Rs 25
per share allotted to the existing shareholders on rights basis in
the ratio of 5:1.

1996 - A MOU was signed with MC Securities Ltd., London a group
company of Bank Brussels Lambert for establishing a joint venture
company for International Investment Banking.

- 834,800 No. of equity shares of Rs 10 each at a premium of Rs
316.07 per share allotted on preferential basis to BBL Mauritius
Holidings, a wholly owned subsidiary of Bank Brussels Lavibert,
Belgium and 13,435 No. of equity shares of Rs 10 each at a premium of
Rs 25 per share allotted out of abeyance cases of Rights issue.

1998 - Sri T. B. Dhananjaya Rao, Director, expired on 1st October.

- The Bank set-up V-SATs in 6 Metros using DAMA technology as an
internal communication support system through which 200 of the
Bank's Branches are proposed to be linked to the Bank's Corporate
Office for data transmission and E-Mail Communication.

1999 -The Bank launched Insurance linked Premium Savings Bank Account
for individuals.

- The Bank has signed an MOU with ING for distribution of Life
Insurance products, as and when the insurance industry opens up in
India.

2000 - Indus Software Private Limited a Pune-based software products
company has signed an agreement with the Vysya Bank Ltd., a leading
private sector bank in India for the implementation of its product,
ISI (lending solutions from Indus).

- Vysya Bank Ltd. signed a MoU with Global TeleSystems Ltd. to
utilise their e-commerce payments processing infrastructure.

- The Bank has signed a memorandum of understanding with the ING
group to pick up 26% stake in ING Asset Management Company for a
nominal amount of Rs 10 crore.

- Vysya Bank has signed an MoU with Satyam Infoway for its foray into
e-commerce.

- The Vysya Bank signed an MoU with Siri Technologies Pvt for a
technical and marketing partnership to develop, customise and
implement remittance/payment processing, software solutions according
to a press release issued by Vysya Bank.

- ING Insurance, a sub-holding company of Dutch financial major ING
Group, has tied up with Bangalore-based Vysysa Bank to enter the
Indian life insurance market.

- Vysya Bank is likely to review its joint venture agreement with
Citibank for the credit card business.

- Bangalore-based private sector bank Vysya Bank is to launch a
floating rate deposit.

- ING Insurance, Vysya Bank Ltd. and the Damani Group have signed an
agreement to form a life insurance joint venture in India.

- The Bank announced launching of VysyAMulya project, envisaging an
investment of about Rs. 60 Crores spread over two financial years,
which involves setting up of a Data Centre and networking of 125
branches for online real-time Centralised Processing through
Sanchez's Core banking suite of products - PROFILE/Anyware - IBS.

- The Bank has entered into an agreement with IBM India Ltd for the
IT related ardware/software supply and system integration.

- The Bank has also entered into an agreement with M/s. Bangalore
Labs for providing suitable and stable communications network design
and layout, which will allow the Bank to operate 24 hours, seven days
a week.

- The Bank launched, during the year, two new technology aided
products viz., - Vys-Sambandh and Access Plus.

- Sri K R Ramamoorthy, has been re-appointed as the Chairman and
Chief Executive Officer of the Bank for a period of three years.

2001

- Vysya Bank named a new Managing Director Mr. K Balasubramanian,
sees this as the first step in its long-term succession plan for the
Bank's top job.

- :Vysya Bank Ltd as part of its restructuring exercise, has merged
six regional offices and will be opening 30 branches, including
extension counters, in the next three years

2002

-Vysya Bank announces Employees Voluntary Retirement scheme.

-Vysya Bank Ltd has informed that the following changes have been
approved consequent to increase in the stake of equity of BBL (ING
Group) from 20% to 43.99%.

The following Directors resigned from the office of Director w.e.f
September 09, 2002:a) Mr. M K Ramachandra,b) Mr. H N Tarachandani, c)
Mr. Yadalam A Subramanyam, d) Mr. K V K Seshavataram e) Mr. G B S
Raju. Mr. Peter Alexander Smyth, a nominee of ING Group has been
appointed as Director in the casual vacancy caused by the resignation
of Mr. M K Ramachandra w.e.f. September 09,2002. Mr. Jacques P M Kemp,
a nominee of ING Group has been appointed as Director in the casual
vacancy caused by the resignation of Mr. G R S Raju w.e.f. September
09, 2002.

-Vysya Bank Ltd has informed that RBI has sanctioned the appointment
of Mr Bart Hellemans as Managing Director & Chief Executive Officer
and Mr G Mallikarjuna Rao as part time Chairman of the Bank. Mr K
Balasubramanian the outgoing Managing Director will continue as
non-executive Director of the Bank.

-G Mallikarjuna Rao takes charge as part time Chairman of Vysya
Bank.

-Vysya Bank Ltd has informed BSE that The Board of Directors through
a Circular Resolution passed on November 9, 2002 has noted the
resignation of Mr Leo Willy Janssen, nominee of ING from the Board of
the Bank.

2003

-Vysya Bank Ltd has informed BSE that the Board of Directors of Vysya
Bank Ltd at their meeting held on January 30, 2003 took on record the
following: 1. Appointment of Arun Thiagrajan as Additional Director
2. Appointment of K R Ramamorthy as Additional Director effective
February 12, 2003 3. Resignation of A P Rao as Director effective Jan
30, 2003.

-Western Union, the top American money transfer firm has tied up with
ING Vysya Bank for
inward money transfer.

-ING Group acquired 23.99% equity of Vysya Bank, and the name has
been changed to
ING Vysya Bank Ltd.

-Change in the Management Structure:
Appointment of Mr.Arun Thiagrajan as Additional Director
Appointment of K Ramamorthy as Additional Director and
Resignation of A P Rao as the Director.

-Mr Robin Roy, the point man for retail banking of ING Vysya Bank Ltd
has resigned.

-Mr Prakash G Apte has been appointed as Additional Director on the
board of the bank.

-ING Vysya has launched 3 new endowment products:
Powering Life - Limited payment endowment plan
Creating Life - Child Protection plan
Reassuring Life - Endowment plan with revisionary bonus.

-ING Vysya Bank Ltd has reported a 26% growth in its net profit for
the year.

-ING Vysya Bank has entered into a subscription and shareholders
agreement with Nationale Nederlanden Interfinance BV, Kirti Equities
Pvt Ltd and ING Investment Management (India)Pvt Ltd.

-Crisil assigs AA+ rating for the 200cr bond programme of ING vysya
bank.

-ING vysya bank has launched new Saving Bank Account called Orange,
with facilities like personal accident cover, free annual accident
cover.

-ING Vysya's new Registered office: at No 22, M G Road Bangalore
560001. Ph.Nos : 080-5005000 & 5559222 Fax No. 080-5005555.

-ING-Vysya has raised Rs.200cr through tier-II capital bonds at
6.25%. The bonds are rated AA plus by both Fitch and Crisil.

-Medvin Finance Private Ltd., shareholder of the Bank and a
constituent of GMR Group of Companies, Indian Promoters, sells 452521
equity shares amounting to 2% of the paid up capital of the company

-Resignation of Mr. Ramsay Alexander Urquhart and Mr. Jacques P M
Kemp from the Board of the Bank. Further, the Board of Directors
appointed i) Mr. Lars Kramer; ii) Mr. Cees Ovelgonne and iii) Mr.
Peter Staal as Directors of the Bank in the casual vacancies arising
out of resignation of Mr. Jacques P M Kemp, Mr. Ramsay Alexander
Urquhart and Mr. K

Balasubramanian respectively as Directors.

-ING Vysya Bank received Rs 4.35 crore to take back bad loans from
its erstwhile housing finance arm that had been acquired by Dewan
Housing Finance

-iGate Global Solutions signs outsourcing deal worth approx
million with ING Vysya Bank

-Toyota signs agreement with ING Vysya for auto finance

-ING Vysya Life signed an agreement with public sector Madras
Fertiliser Ltd (MFL) to sell its life insurance policies to farmers,
using the fertiliser company's dealer network in rural sector

2004

-Dolphin Milk forges alliance with ING Vysya Bank

-ING on course to amalgamate with Vysya venture

-ING Vysya inks pact with Madras Fert

-Introduced Protected Home Loans - a housing loan product

2005

-ING Vysya Bank names Mr Ned Swarup as CEO

-Introduced Solo - My Own Account for youth and Customer Service Line
Phone Banking Service

-ING Vysya Bank launches an `Advantage Current Account' for mid-sized
businesses

-ING Vysya Bank rolls out online money transfer service

-ING Vysya Bank Issues Rights in the Ratio of 3:1

2006

-ING Vysya Bank Ltd has informed that the Company has appointed Mr.
Vaughn Richtor as its new Chief Executive Officer (CEO) and Managing
Director for a three-year term, following approval from the Reserve
Bank of India.

-ING Vysya Bank Ltd delists securities of the Bank from Bangalore
Stock Exchange Ltd.

-ING Vysya forays into portfolio management biz

-Bank has networked all the branches to facilitate AAA transactions
i.e. Anywhere, Anytime & Anyhow Banking

2007
-ING Vysya Bank has unveiled a scheme called `Freedom Savings
Account.' The features of the account are a zero quarterly balance
requirement and a zero penal charge for non-maintenance of minimum
quarterly balance.

2008

- ING Vysya Bank Ltd has appointed Mr. M Damodaran as a Non-Executive
& Non Independent Director of the Bank.

2009

-ING Vysya Bank Ltd has appointed Mr. Vaughn Nigel Richtor as an
Additional Director on the Board, effective June 01, 2009. He will be
a Non-Executive and Non-Independent Director.

2010

- Ing Vysya Bank Limited has appointed Mr. Peter Henri Maria Staal as
a Non-Executive & Non-Independent Director of the Bank effective
January 21, 2010.

- ING Vysya Bank Ltd has informed that the Board of Directors of the
Company at its meeting held on January 21, 2010, have approved the
appointment of Mr. Peter Henri Maria Staal as a Non-Executive &
Non-Independent Director of the Bank effective January 21, 2010.

2011

-ING Vysya Bank signs MoU with LIC

-ING Vysya Bank signs MoU with Oriental Insurance

2012

-ING Vysya Bank and Visa Launch Indias first Multi Currency Prepaid
Card

-Ing Vysya Bank have appointed Mr. Sanjeev Aga as an Additional
Director


CSR:
Corporate Social Responsibility

ING Vysya bank has always been committed to making a positive contribution to Society. Promoting education for under-served
children is one such cause which has been very close to the bank. Through the ING Vysya Foundation, it seeks to provide less
advantaged children an opportunity to secure a better future by providing them with education.
Born out of three business entities of ING in India, ING Vysya Bank, ING Life Insurance, and ING Investment Management, the
Foundation has been able to strike the right balance between supporting organizations financially and contributing time and effort
of the employees to nurture and mentor these children, for a better future.
ING Vysya Foundation commenced its activities in December 2004 with a water-harvesting project in the Udaipur and
Rajasmand districts of Rajasthan, North India. The initiative provided villagers with access to clean water and recharged ground-
water wells which in turn support the local agricultural industry.
The Foundation has also been actively involved in relief efforts following the Tsunami that hit the South Indian coast on 26
December 2004. In cooperation with the regional headquarters of ING at Hong Kong, ING Vysya Foundation supported a
number of projects, including the rebuilding of homes and schools, and other facilities for a number of villages. Another project
included the micro-financing for 40 fishing boats and the attendant equipment for the villages of Mudaliyarkuppam and
Arcotuthurai, in Tamilnadu.
As part of the ING Chances for Children programme, the Foundation signed a five-year agreement to support 100 orphans' living
and schooling expenses. Additional funds, set up enabled of a day-care centre with training facilities which is used by the
community at large.
Other initiatives include ING Investment Management's auctions of paintings drawn by street children for the NGO Pratham and
ING Vysya Bank's 'Run Ricky Run' in which the bank sent a child back to school for each run the Australian cricket captain
Ricky Ponting scored in international one-day matches during a one-year period ending September 2008.
Today, Foundation partners with thirteen local charity organizations in India. It helps children to be in the primary schools to
realize their right to education as the first step towards breaking the cycle of poverty.
The Foundation depends on voluntary contributions for all its activities. The Foundation runs an annual fund raising campaign to
help garner support from employees of its three entities for the cause. To make a contribution, please contact
[email protected] or visit www.ingvysyafoundation.com
Board of Trustee
Mr. Jayant Mehrotra, Chief Financial Officer, ING Vysya Bank
Mr. J M Prasad, Chief Human Resource, ING Vysya Bank
Mr. Appa Rao, Company Secretary, ING Vysya Bank
Ashok Rao B, Chief Auditor, ING Vysya Bank
Foundation Functionaries:
Joyatri Ray, Director- Projects












Financials:

OVERVIEW OF FINANCIAL AND BUSINESS PERFORMANCE
During the financial year 2013-14, the Bank continued to grow its key businesses and revenues. The
Bank reported healthy improvement
in its financial, business and other operating parameters.
The Bank recorded a net Profit After Tax (PAT) of ` 6,579 million for the year 2013-14 from ` 6,130
million reported in the Previous year


The Net Total Income of the Bank for the year grew by 16% to ` 26,203 million from ` 22,655 million
reported during the Previous year. During this period, the Net Interest Income (NII) grew by 14% to `
17,532 million from ` 15,386 million reported in the Previous year. Fee and Other Income increased by
19% to ` 8,671 million from ` 7,269 million. Operating expenses increased by 17% to ` 14,927 million
from ` 12,728 million in the Previous year. The Cost to Income Ratio increased from 56% in the Previous
year to 57% in the current year. Current year operating expenses included additional charge of ` 611
million on account of retirement provision. Adjusting for additional retirement charge of ` 611 million in
FY 2013-14, the Cost to Income Ratio declined from 56% to 55%.



Total deposits of the Bank aggregated to ` 412,168 million. The Bank continued to focus on growing low
cost deposits during the year. The Current and Savings Account (CASA) deposits increased from `
134,351 million at March 2013 to ` 137,587 million at March 2014.



Total assets increased by 10% to ` 604,132 million from ` 548,364 million at March 2013. While Net
Advances increased by 13% to` 358,289 million from ` 317,720 million at March 2013, Net Customer
Assets increased by 12% to ` 379,225 million from ` 337,892 million at March 2013.



The Net NPA ratio of the Bank as at March 2014 stood at 0.28% of Net Advances as against 0.03% in the
Previous year.

Banking operations and recent development in 2013-14
INTERNAL CONTROL SYSTEMS
The internal control framework of the Bank is based on the three lines of defence model, which is a
comprehensive risk governance framework that provides clarity on roles and responsibilities in terms of
risk ownership and its management. Under this model:
The Executive Board members, Senior Management and Business Managers who are the risk takers
in the business collectively form the first line of defence. They are primarily responsible for the day-to-
day management of risk in accordance with agreed policies, appetite and internal controls at
operational level.
The second line of defence consists of all units / functions that are responsible for risk oversight and
risk guidance in the Bank. These functions includes Credit Risk, Market Risk, Operational Risk,
Compliance, Legal, Finance, Human Resource, etc. and is responsible for development of specific risk
policies, risk processes and risk controls that are in line with the regulatory requirements and the agreed
risk appetite.
The Internal Audit Department, which is independent of the risk and business functions, forms the
third line of defence. They are responsible to provide an independent assurance of the design and
effectiveness of internal controls over the risks.
The framework is supported with policies and minimum standards that are adopted and implemented
uniformly across the Bank.
BUSINESS REVIEW
An overview of various business segments along with their key performance achievements in 2013-14 is
presented below.
RETAIL BANKING
The key priorities for the Retail Bank are acquisition of new customers, ensuring ING Vysya become the
Primary Bank by meeting the financial needs of our customers, growing CASA & Retail Deposits and
increasing cross-sell of all products offered by the Bank.
(i) Branch Banking
During the year the Bank opened 11 new branches across India, taking the number of branches and
extension counters from 542 to 553. In terms of the mix of the branches, the network is fairly spread
with 32% in Metro areas, 31% in Urban areas, 20% in Semi Urban and 17% in Rural locations. The Bank
expanded its ATM network from 500 to 638 during the year.
During the year, the Bank added a dedicated vertical for the Institutional segment. This team is focused
on acquiring and managing various institutional clients, including trusts, associations, clubs, societies as
well as larger private limited companies.
The Bank also launched three new premium debit MasterCard variants. These new Debit Cards come
with two unique features: a milestone-based rewards program and the facility to choose a debit card
background from a gallery of images. We also launched EMV (Europay, MasterCard and VISA), a Chip
enabled Debit Cards which provide a higher level of security.
The Bank underlined its focus on offering an easier banking experience by launching a state-of-the-art
mobile banking platform for iOS (Apple) and Android phones. With cutting edge design, market leading
functionality and a strong technology platform, the mobile app has been extremely well received by
customers with nearly 35,000 downloads in a short span of time. The application allows customers to
view their accounts, balances & transactions, transfer funds using National Electronic Funds Transfer
(NEFT),
Real Time Gross Settlement (RTGS) and Immediate Payment Service (IMPS), book/close fixed deposits,
access their mutual funds, loans and demat accounts and more.
The Bank completed a partnership with Indian Railway Catering and Tourism Corporation (IRCTC) for
online booking of railway tickets. This now permits customers of the bank to book rail tickets on the
IRCTC website using ING Net banking or Debit cards for payment. Such initiatives have enabled the Bank
to witness strong growth in online payment transactions.
During the year the Bank introduced Invest Xpress, an innovative process of booking mutual funds
over the phone. Through this initiative, the Bank has been successful in removing the infrastructure
bottlenecks faced by customers in remote locations, making mutual fund investments easier and
accessible to them. The Bank has also been able to reduce the paperwork and time taken for all
customers to book mutual fund transactions.
The Bank also started offering a complete online trading solution to all its customers through a tie-up
with Kotak Securities. With the new 3-in-1 Online Trading Account our customers are now in a position
to do trades and invest instantaneously using their linked ING Vysya Bank & ING Demat account.
(ii) Business Banking (SME)
The Bank has traditionally focused on Micro, Small and Medium Enterprise business, partnering in their
growth through decades.
The Business Banking segment serves the needs of business enterprises with annual sales turnover of up
to ` 1,500 million for both domestic and export credit requirements. Apart from regular working capital
facilities, the Bank also offers structured products to cater to the needs of clients. This segment has also
contributed significantly towards priority sector advances of the Bank. The clear focus, strategy,
underwriting capability backed with a strong relationship and acquisitions team, has helped ensure a
healthy and profitable growth in this segment.
(iii) Consumer Loans
The Banks consumer lending products include home loans, loan against commercial & residential
property, loans for commercial vehicles & construction equipment, auto loans, personal loans, gold
loans and education loans. Mortgage loans continue to be the largest portfolio in the consumer business
and will continue to fuel the consumer loan portfolio. However during the year there was greater
emphasis on loan against property. The personal loan business has grown steadily focusing mainly on
salaried customers and will continue to have the same segmental focus.
(iv) Credit Card
The Bank has recently launched Credit Card that will be cross sold to existing customers of the Bank. This
fills a gap in the overall product offering to our customers. The Bank has tied up with Master Card for
the offering. Segments to be targeted include Salary and Savings Account customers, fixed deposit
customers and Business Banking customers. The focus on internal customer base with strong policy
norms will ensure that a profitable business is built up.
(v) Agricultural and Rural Banking (ARB)
The Bank has traditionally focused on Agriculture and Rural Banking (ARB), partnering with the farmers
for their growth through the decades. ARB serves the farmers for all their needs spanning crop loans,
investment loans and farm equipment loans, etc.
Along with the regular revolving credit the Bank also offers the farmers a debit card (under KCC). This
segment has contributed significantly towards direct agriculture which is a critical component of priority
sector advances of the Bank.
The Bank has introduced farm equipment funding to its existing Kissan Credit Card (KCC) customer base.
This business has started in Punjab and will be scaled up to other potential locations during the next
financial year. Farm equipment financing has tremendous potential for growth as various factors like
adoption of precision farming techniques, migration of agricultural workforce to urban centers, growing
tractor industry, MNREGA scheme etc. are fueling the rise in farm mechanization.
The Bank has had its association with the MSME segment since its inception and has partnered their
growth for nearly eight decades now. The ARB segment apart from serving the needs of the farmers
serves the other MSE businesses in its catchment areas. The business covers the agriculture value chain
apart from other business falling under the purview of priority sector. The good practices of clear focus,
strategy, underwriting capability backed with a strong relationship team and support team will ensure
that our portfolio continues to remain healthy.
Under the Financial Inclusion (FI) Programme, the Bank has promoted Rural Self Employment Training
Institute (RSETI), Bagalkot as a co-sponsor. During the year RSETI has conducted 26 training programs
and covered 683 beneficiaries, of which 591 are now employed. Since inception in 2003, RSETI has
conducted 655 training programs, covering 24,385 beneficiaries of which 18,011 are now employed. The
Institute has been graded as AA this year, which is the highest grading basis annual audit of all such
institutes across the country & was felicitated by the Ministry of Rural Development, Government of
India.
The Bank is actively participating in ABPS (Aadhaar Based Payment System) whereby beneficiaries can
receive centrally disbursed funds directly into their linked bank accounts. The Bank has seeded 49,882
beneficiary account numbers this year under this scheme.

HUMAN CAPITAL MANAGEMENT
One of the key measures employed in assessing effectiveness of managing of human capital is the
Sustainable Engagement Index, which is a barometer of the bonding that an employee demonstrates
towards the organization. The Bank continued to improve its high scores on this critical metric in the
Winning Performance Culture survey, an annual employee engagement initiative conducted globally by
ING for all its group entities by an independent organization Towers Watson. Based on the feedback on
various parameters last year several actions were initiated which also contributed to the improved Index
Score.
Trainings to up skill employees offered a structured approach and focused on functional and behavioral
skills. Learning interventions were focused on freshers as well as lateral hires and programs were
designed to provide employees the skills required to perform their roles and to progress into roles with
higher accountability. Development tracks were put into place to help internal progression into senior
roles within the Branch Banking network. We are also reinforcing the status of compliance and
standards as an important element of how we do our business and all our trainings are focused to
ensure that our employees understand and meet their responsibilities.
A series of functional specific programs were rolled out with internal subject matter experts taking the
lead in design and delivery.
This year we also launched ING Young Banker Program (IYBP), an initiative designed to prepare fresh
graduates to join the Bank as Customer Care Managers. ING Vysya Bank has tied up with Manipal Global
Education to create the ING Young Banker Program offering a Post Graduate Diploma in Banking
Operations and Finance (PGDBOF). It provides the selected Young Bankers structured training in various
aspects of Banking and Management disciplines and overall development of personality. This is one of a
series of initiatives that we have taken towards strategic shift in the focus of Talent Acquisition from
BUY to the MAKE mode.
The Bank has an institutionalized approach to identifying a group of top performers with potential to
become future leaders referred to as a Talent Pool. These employees are categorized into three
categories viz.: Young Talents, Emerging Leadership Talents and Leadership Talents. This year saw a high
level of engagement for the junior pool of talents. There was increasing focus on providing non training
as well as training interventions. A key initiative in this area was the Guest Auditor Programme delivered
by the Internal Audit and Talent Management departments together. The first batch of 25 Guest
Auditors started off this year and over 80% have completed their cross functional 7 day branch audit.
This year the talent management team launched a new mobile learning application called
Orange Owl for senior leaders which won an award at the CLO Summit (Chief Learning Officer) organized
by Tata Institute of Social Science & Leapvault. This year the Leadership conference (for the top 150
Leaders of the Bank) LEAP 2013 focused on Building Customer Experience across the bank.

CSR
Corporate Social Responsibility and Sustainable Development Performance Report
Your Directors are pleased to present the Non Financial Report for the year 2013-14. The Report deals
with Corporate Social Responsibility and Sustainable Development.
As a responsible financial services provider, your Bank has consistently reported in line with the
guidelines of the banking regulator under RBI/2007-08/216 DBOD. No. Dir. BC. 58/13.27.00/2007-08
dated 20 December 2007 - Corporate Social Responsibility, Sustainable Development and Non-Financial
Reporting Role of Banks. The advent of the National Voluntary Guidelines (NVGs) on Social,
Environmental and Economic Responsibilities of Business, issued by the Indian Institute of Corporate
Affairs under the aegis of the Ministry of Corporate Affairs, encourages companies to report voluntarily
according to the spirit of the NVGs. Our scope of non-financial reporting respects both
recommendations.
In line with the NVG guidelines, your Bank for the first time, is voluntarily hosting a Business
Responsibility Report (BRR) as per the format provided by the Securities and Exchange Board of India
(SEBI) circular CIR/CFD/DIL/8/2012. Your Banks BRR is available and can be downloaded from its
website, www.ingvysyabank.com
1.0 CORPORATE SOCIAL RESPONSIBILITY (CSR)
ING Vysya Bank is committed to being a responsible corporate citizen. Our approach to CSR is primarily
implemented through the ING Vysya Foundation (IVF) which acts as a catalyst to make a positive social
difference by promoting and providing primary education to children from a disadvantaged socio-
economic background. This focus is part of the worldwide Chances for
Children program (CFC) of the ING Group. IVF was established as a Trust in October 2004 to promote
CSR of ING Group entities in India. ING Vysya Bank was the primary contributor to IVF during the year
2013-14.
ING Vysya recognizes the importance of nurturing partnerships with Civil Society Organizations (CSOs) to
achieve its social giving mission. Over the reporting period of the last year, IVF has worked with 16 CSO
partners, across India, who are engaged in:
Enrolling children (never been to school and out of school) back to school
Preparing children through bridge schools and pre-primary schools for enrollment in formal schools
Retaining and continuing education of children who are already enrolled.
During the year, IVF has continuted its engagement in the following programmes:
No. CSO Partner Location Program

Active engagement of ING Vysya in these projects has positively impacted a large number of deserving
children across the country. This helps us leverage our resources, both funds as well as skills to create
long-term impact in the lives of these children. Further, this involvement engages our employees, who
volunteer their time on various projects to share their skills. During the year, several volunteer initiatives
were organized under the Hope Brigade program. Activities ranged from teaching children spoken
English, garden cleanup activities, painting/marking trees and planting saplings, raising awareness on
reducing the spread of bacteria during the monsoon, taking children on educational tours, story-telling
classes to develop reading habits among children and donating books to libraries. Around 4,000
employees volunteered for 12,000 hours (average 3 hours per volunteer) in these initiatives. In India,
ING Global ChallengeChances for Children with a theme on Spreading financial Literacy among
children involved 2,500 employees across 230 branches.


Many programs extend beyond a timeline and in the year 20132014, IVF continued to implement some
programs that were initiated during 2011-2012.
Financial literacy: The program teaches children the basics of money, banking and explains the
importance of savings. During this year, the program has conducted refresher course for parents. A core
facilitators to impart training on financial literacy to a wider group of parents and also children, studying
between 5th to 12th std.
Our efforts on this project were led by a group of 30 Bank employees, during this period.
Financial Inclusion: The Bank is committed to promote financial inclusion under its Board approved plan.
All its branches are authorized to open Basic Savings Bank deposit accounts to encourage unbanked
populations to become a part of the formal banking channel and generate savings. The Bank is also
undertaking a biometric based transaction system where basic banking services are provided at the
doorstep with the help of a business correspondent.
Training, Empowerment and Livelihoods: Established by the bank in association with BVV Sangha at
Bagalkot, the Rural Self
Employment Training Institute (RSETI) continues to identify, motivate, train and assist unemployed
youth to embrace selfemployment ventures as an alternative vocation. During the year, 683 rural youth
have benefited under the Institutes programs of which 512 trainees were women. Our RSETI has been
awarded an AA+ rating by The Ministry of Rural Development. Govt. of India.
Sensitizing Children: The Bank hosts a childrens portal titled as www.kidzzbank.com to educate children
on nature and environment, money and savings. The website features a unique and informative virtual
tour of a bank.
Energy Management
The Bank has sustained its efforts in the area of energy conservation and has registered an overall saving
of 2.08 million KWh since 2009 across its two corporate locations at Bengaluru and Mumbai. Over the
last year we saved about 15.5% at our Mumbai Office amounting to over 0.24 million units.
We are also proud to share that we have actively embraced the green buildings concept. Our Corporate
Office in Mumbai is a LEED certified Gold rated building. Our Corporate Office in Bengaluru, has qualified
for LEED certification and is scheduled to be audited by USGBC.

Emplioyee and stakeholder SAT:
Stakeholder Engagement
Our human capital connects to the Banks global motto ING for Something Better. We undertake
extensive employee engagement and a best practice is our Winning Performance Culture (WPC) Survey
conducted by an independent organization Towers Watson. Last year, we identified two focus areas-
Customer Service and Compliance Culture. In 2013 as part of the action points two cross functional
teams of Leadership Talents was setup to drive initiatives across the bank in these areas.
As part of the same 22 workshops called Unmute were run by Young Talents across the country.
The 2013 WPC was conducted in October 2013 with a healthy participation of 84%. The survey is
measured by the Sustainable
Engagement Index (which represents the bond or attachment the employee has to the company). This
year we scored 79% on this index (5% more than global ING peers). We have improved over 2012 scores
in the focus areas and overall in all categories. The focus of 2014 is the Net Promoter Score (NPS) and
engagement for employees in Band / Level E14.
We include employees in the Banks evolution through our magazine Intouch, a periodic e-magazine
featuring accomplishments, milestones and events across the organization. Our Learning and
Development Team engages with employees regularly on subjects of finance, management and
professional development. Townhalls on a multitude of subjects are also hosted. We believe that such
interaction contributes to effective stakeholder engagement and encourages staff to join in the Banks
sustainability journey.

Financials and share price:
The Shares are regularly traded on the NSE and BSE. The monthly market price data of High and Low
prices of shares of the
Bank traded on NSE & BSE during the year are given below:

During the year, the share price of the Bank varied from a low of ` 405.55 (28 August 2013) to a high of `
667.00 (05 June 2013).














SHP