Acronis Backup & Recovery Online

Initial Seeding Step-by-Step Guide

2 Copyright Acronis, Inc., 2000-2011


Table of contents
1 Introduction ..........................................................................................................................3
2 Prerequisites .........................................................................................................................3
3 What is account management Web page? ..............................................................................4
4 Sequence of actions ...............................................................................................................4
4.1 Register a license for Initial Seeding .......................................................................................... 4
4.2 Obtain a removable hard drive to write the backup to ............................................................. 5
4.3 Create an Initial Seeding backup on the removable drive......................................................... 5
4.4 Get datacenter address ............................................................................................................. 7
4.5 Package a hard drive for shipment ............................................................................................ 7
4.6 Arrange shipment of your hard drive to Acronis ....................................................................... 9
4.7 Track fulfillment of your order ................................................................................................10
5 If you need to cancel an Initial Seeding order ........................................................................ 11
6 Initial Seeding service levels ................................................................................................. 11
7 Where to find additional information ................................................................................... 12

3 Copyright Acronis, Inc., 2000-2011


1 Introduction
Initial Seeding is an optional service for customers who want to back up large amounts of data
online. If the size of your first full backup is larger than 10GB and if your available internet bandwidth
is less than 1Mbit/sec, then we recommend that you use the Initial Seeding service to upload your
first backup to Acronis Online Backup Storage. By using Initial Seeding, you can write your first
backup on a removable hard drive and then ship it to the datacenter for easy and fast uploading,
thus avoiding the need to send a lot of data via a slow and potentially costly internet connection of
your local internet service provider.
Initial Seeding is a paid service. It is licensed for one-time usage for one backup. Please make sure
you read and understand the guide below to avoid incorrect use of your license.
This step-by-step guide will help you successfully create and send your Initial Seeding backup.

2 Prerequisites
You will need Acronis Backup & Recovery 10 Update 3 or later or Acronis Backup & Recovery 11
installed in order to create an Initial Seeding backup. You do not need a license key to use
Acronis Backup & Recovery 10 or Acronis Backup & Recovery 11 as long as you have a trial or
paid subscription for Acronis Backup & Recovery Online. Hereinafter, the document describes
how to use the Initial Seeding service with Acronis Backup & Recovery 11.
Before using the Initial Seeding service, you should have an active subscription for Acronis
Backup & Recovery Online. If you are currently using a trial subscription, make sure that you also
have a paid subscription available and assigned to the machine for which you will do Initial
Seeding. Do not use the Initial Seeding service if you do not have a paid subscription.
Initial Seeding requires a separate license. You can get a license from your reseller or from the
Acronis Online Store. An Initial Seeding license looks similar to a subscription for Acronis Backup
& Recovery Online:
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You will also need a removable hard drive where you will create your Initial Seeding backup. This
hard drive should meet Acronis requirements: it must be a USB, ATA, SATA or IDE disk formatted
with FAT32 or NTFS. Drives not meeting these requirements may not be processed. Make sure
you provide all required connecting cables including a power cable for your drive.
You will also need to be familiar with how recognized shipment companies like UPS, FedEx or
DHL operate and how to order and track shipment with them. We strongly advise against using
any shipment company other than UPS, FedEx or DHL. Acronis cannot guarantee reliability of
service when drives are shipped through other than these companies.
Failing to comply with the above requirements may lead to Acronis being unable to perform the
service.
For more details about the Initial Seeding service, please refer to our online documentation:
http://www.acronis.com/support/documentation/ABROA/index.html#9687.html

4 Copyright Acronis, Inc., 2000-2011


3 What is account management Web page?
This is an Acronis Web site page that is intended to manage all your subscriptions forAcronis Backup
& Recovery Online. To access the page:
1. Click User Login.
2. Log in to your account (create one if you are not registered yet).
3. Navigate to Online backup > for Business.
4 Sequence of actions
4.1 Register a license for Initial Seeding
Like all other subscriptions for Acronis Backup & Recovery Online, this license is managed on the
account management Web page. Do not attempt to activate this license in the Acronis Backup &
Recovery 11 product, such attempts will fail.
To register a license, click Product Registration, paste the Initial Seeding license, and then click
Register.

If you now return to the account management Web page and click Initial Seeding / Recovery, you
will see your license:

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You have one Initial Seeding license available for use.

4.2 Obtain a removable hard drive to write the backup
to
Your hard drive should have enough space for storing the backup which you will create. If the hard
drive is large enough and you need to create several Initial Seeding backups, you can use the same
drive for all of them. This capability is especially useful if you request a return shipment. Make sure
that your drive is a common one and conforms to Acronis requirements described in the
Prerequisites (p. 3). Choosing a drive that is easy to pack for shipment is also an important
consideration.

4.3 Create an Initial Seeding backup on the removable
drive
This is an important step. If you make a mistake or change your mind in the middle of the process,
you might need to call Acronis Support. This will delay your Initial Seeding process. Therefore, you
should plan ahead.
1. Attach your removable drive and learn the volume letter assigned to it by the operating system
(F:\, G:\, etc.).
2. Start the Acronis Backup & Recovery 11 product. If you use an advanced edition of the product,
connect the console to the machine you want to back up.
3. Click Create backup plan.
4. Under What to back up, click Items to back up, and then choose what you want to back up. You
can back up either files or disks/volumes.
5. Under Where to back up, click Location. Then, choose your online storage. If you are not
authorized yet, click Log in and specify your credentials for the online storage.

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6. If you want to, change the default archive name. Click OK to close the window.
7. Make sure that you have an Acronis Backup & Recovery Online subscription activated for the
machine where you are going to create the Initial Seeding backup. Otherwise, the backup will
fail. To activate an Acronis Backup & Recovery Online subscription for the machine, click Activate
subscription.

8. Under How to back up, in Backup scheme, select Initial seeding.
9. Click Full backup and specify the path to your removable drive (shown as D:\ below).

10. Lastly, we recommend that you password protect and encrypt your archive since it will be sent
via a third party shipment service. Acronis provides encrypted SSL connections for all your online
backups. However, in order to protect your hard drive while it is shipped over the air, we
advise you to encrypt it. Under Plan parameters, click Backup options, click Archive protection,
select the Set password for the archive check box, fill in and confirm your password, choose the
encryption algorithm, and then click OK to close the window.

11. Click OK in the Create backup plan window. Creation of your Initial Seeding backup will now
start!
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After creating an Initial Seeding backup, the software automatically validates it.
As soon as the backup is created, the Initial Seeding status on the account management Web page
changes. The Initial Seeding license becomes used and is no longer available it is converted to an
order assigned to the machine you did the backup for. You can cancel (p. 11) your order up until you
mark it as shipped.

4.4 Get datacenter address
After your Initial Seeding backup has been successfully created, go to the account management Web
page, click Initial Seeding / Recovery, and then click Datacenter address to see the shipping address
to send the drive to.



4.5 Package a hard drive for shipment
It is very important that your hard drive be packaged carefully. Careful packaging will protect your
drive from any damage during shipment.
Hard drive types
Acronis accepts hard disk drives of the following interface types: IDE, ATA, SATA, USB connected
drives.
SCSI drives are not accepted.
Packaging
If possible, use the original packaging. Otherwise, packaging materials can be obtained at any
shipping outlet or stationary store. You should also include all necessary cables or adapters to the
drive. Acronis will not be able to process your initial seeding request if there are no cables included.
The following are instructions about how to package your hard disk drive.
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Step 1
Delicately remove your hard disk drive from the machine.

Step 2
Place the hard drive into an anti-static bag to protect the drive from electrostatic discharge. If you do
not have an anti-static bag, simply wrap the hard drive into aluminum foil.

Step 3
Use a sturdy box that is at least twice the size of the drive. Pack the drive with a bubble wrap around
all 6 sides so it can fit tight into the box and cannot be moved within.
DO NOT use Styrofoam peanuts for packing as they do not provide enough protection.
DO NOT send your media in jiffy bags

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Step 4
Choose the transport company that you will use for shipping. On that company's web site, prepare
and print two prepaid shipping labels:
1. Shipping label for sending your hard drive. This label is placed on the top of the box. You should
send your package to one of the Acronis data centers. The data center address can be obtained
on the Initial seeding / Recovery tab of your account management page by clicking Datacenter
address.
We recommend that you use overnight shipping, if you want to start doing incremental backups
as soon as possible. The data is generally available the next business day after the data center
receives it.
2. Shipping label for returning your hard drive. Put this label in the box. When returning your hard
drive, we will reuse the same packaging unless it is damaged. If you do not enclose the label,
your drive will be securely discarded.
You might want to use the most cost-efficient delivery method for having your hard drive
returned.

Step 5
Securely seal the box with a sturdy tape. Then, stick the shipping label for sending your hard drive to
the top of the box, so the label does not wrap around the edge of the package.

4.6 Arrange shipment of your hard drive to Acronis
When the shipment company picks up your drive and you receive the Tracking ID, do the following:
10 Copyright Acronis, Inc., 2000-2011


1. Click Mark order as shipped.

2. Select your shipment company, enter your tracking number, and then click OK.

After you have marked your order as shipped, you can no longer cancel this order.

4.7 Track fulfillment of your order
Until the drive is received by the datacenter, you are able to track the shipment at the shipment
company Web site using your tracking code. After the drive is received by the datacenter, you will
receive email notifications of the following events:
The drive processing by the datacenter is started.
The upload of your archive is completed.
The drive is shipped back (in case you provided a return shipment label).
Initial Seeding results in an error.
If you want to submit an additional query about your Initial Seeding order, you can do it on the
account management page.
1. Click Initial Seeding / Recovery.
2. Find the necessary machine and expand the information about it by clicking +.
3. Click Problems with order and click Submit a request via web form.


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5 If you need to cancel an Initial Seeding order
From the moment you start an Initial Seeding backup until you mark your order as shipped to the
datacenter, you can cancel your Initial Seeding order and make the license available again. To do so:
1. Go to the account management page, and click Initial Seeding / Recovery.
2. Find the machine you want to cancel the Initial Seeding order for, and expand the information
about it by clicking +.

3. Click Problems with order?.

4. Click Cancel order.

After a subsequent confirmation dialog, your Initial Seeding order will be cancelled and the license
will become available again.

6 Initial Seeding service levels
In order for you to estimate the time required for the Initial Seeding service, guidelines for the
different stages of the Initial Seeding process are provided below.
Creating an Initial Seeding backup will take approximately as much time as creating a regular
offline backup of the same data. It also depends on the speed of your removable hard drive, its
connection to the machine you are backing up, and the machines overall performance.
Shipping the hard drive to the Acronis datacenter depends completely on the shipping company
and is beyond the control of Acronis. Normally, shipment companies provide multiple types of
shipment. They can range from overnight to several days and have different costs.
12 Copyright Acronis, Inc., 2000-2011


Processing the drive in the datacenter can take a few days before and a few days after the actual
upload of the Initial Seeding archive. We aim to turn drives around within one week. However,
we are not currently able to provide a binding commitment on that.
Uploading the Initial Seeding archive depends on the archive size and will normally run at a speed
of 20-30GB/hour. This means that a 100GB archive will be uploaded within 3-5 hours maximum.
Response time for support requests related to Initial Seeding is usually within 3 working days.
At present, Acronis does not provide any service level guarantees for Initial Seeding. However, we
make our best reasonable efforts to provide service that meets the expectations of most customers.

7 Where to find additional information
Acronis Backup and Recovery Online Evaluation Guide:
http://download.acronis.com/pdf/abr10o_evaluationguide_en-US.pdf.
Documentation for Acronis Backup & Recovery Online:
http://www.acronis.com/support/documentation/ABRO/.
Knowledge base articles for Acronis Backup & Recovery Online:
http://kb.acronis.com/content/13928.
If you need further assistance with your Acronis product, please visit our support portal at
http://www.acronis.com/support/.