AM Tools Guide May 2014

Reference Guide for
Asset Management Tools

Asset Management Plan Components
and Implementation Tools for
Small and Medium Sized Drinking
Water and Wastewater Systems

May 2014

ACKNOWLEDGEMENTS
The United States Environmental Protection Agency (EPA) convened the EPA/State Asset Management Workgroup in
June 2012 and held 12 meetings via conference call from June 2012 June 2013. The workgroup included staff from
various state drinking water programs, including the Capacity Development, Operator Certification and the Drinking
Water State Revolving Fund programs, and representatives from the Association of State Drinking Water Administrators
(ASDWA), EPA Regional Offices and EPA Headquarters. The efforts and discussions of the workgroup are reflected in this
Guide.
EPA would like to thank members of the workgroup for providing input for this document, including making state asset
management tools available to users of this Guide. EPA would like to thank the state of Washington and others for
providing photographs for use in this document.

DISCLAIMER
This document is not intended to be a regulation; recommendations contained within this guide are not legally binding.
Any changes in implementation of state programs are purely voluntary and must comply with legally binding
requirements.

Office of Water (4606M)
EPA 816-B-14-001
May 2014

TABLE OF CONTENTS
Acknowledgements.................................................................................................................................................... i
Disclaimer .................................................................................................................................................................. i
Table of Contents ....................................................................................................................................................... ii
What is Asset Management? ......................................................................................................................................1
Asset Management Connection to Other Drinking Water Programs and Initiatives ......................................................... 1
Document Purpose ............................................................................................................................................................. 2
How To Use This Document ................................................................................................................................................ 3
Section 1: Components of an Asset Management Plan ................................................................................................4
Introduction ........................................................................................................................................................................ 4
Staff Information ................................................................................................................................................................. 6
Level of Service ................................................................................................................................................................... 9
Asset Inventory ................................................................................................................................................................. 12
Operation and Maintenance ............................................................................................................................................. 16
Capital Improvements ....................................................................................................................................................... 19
Financial Strategy .............................................................................................................................................................. 21
Compliance ....................................................................................................................................................................... 24
Preparedness .................................................................................................................................................................... 26
Section 2: Additional Components of an Asset Management Plan ............................................................................. 28
Other Sustainable Practices: Energy Management .......................................................................................................... 28
Other Sustainable Practices: Water Efficiency .................................................................................................................. 30
Other Sustainable Practices: Climate Change ................................................................................................................... 33
Regional Planning .............................................................................................................................................................. 35
Multi-Sector Asset Management ...................................................................................................................................... 37
Asset Management Plan Updates ............................................................................................................................. 39
Appendix A: Summary of Asset Management Plan Tools ......................................................................................... A-1

Reference Guide for Asset Management Tools 1
WHAT IS ASSET MANAGEMENT?
Asset management is the practice of managing infrastructure capital assets to minimize the total cost of owning and
operating them, while delivering the service level customers desire. Asset management is a framework widely adopted
by the water sector as a means to pursue and achieve sustainable infrastructure. Asset management can open
communications between drinking water system staff and decision makers, help move systems from crisis management
to informed decision making, facilitate more efficient and focused system operations and improve financial
management to make the best use of systems limited resources. An asset management plan serves as a tool to record
all of a systems asset management practices and strategies.
Systems implementing asset management develop detailed asset inventories, perform operation and maintenance
tasks, conduct long-range financial planning and undertake other activities to build system capacity, all of which help
move systems along the path to long-term sustainability. Asset management can have numerous benefits to a system,
including, but not limited to: prolonging asset life, meeting customer demands, identifying sustainable rates,
institutionalizing budget planning, meeting regulatory requirements and improving emergency response times and
methods.
Table 1 provides acronyms frequently used within this document to discuss drinking water systems and asset
management.
TABLE 1. ASSET MANAGEMENT ACRONYMS
ACRONYM TERM
CIP Capital Improvement Plan
CUPSS Check Up Program for Small Systems
DWSRF Drinking Water State Revolving Fund
ETT Enforcement Targeting Tool
EUM Effective Utility Management
LOS Level of Service
O&M Operation and Maintenance
SCADA Supervisory Control and Data Acquisition
SDWA Safe Drinking Water Act
TMF Technical, Managerial and Financial
WARN Water and Wastewater Agency Response Network

ASSET MANAGEMENT CONNECTION TO OTHER DRINKING WATER PROGRAMS AND INITIATIVES
Pursuing and achieving sustainable water infrastructure through asset management practices aligns with many other
EPA drinking water programs and initiatives, including the following:
Capacity Development Program. The asset management process can result in a long-term plan that
supports the operation and management (O&M) of systems and the services they provide, thereby
enhancing their overall technical, managerial and financial (TMF) capacity. Asset management is a scalable
approach that can be implemented by, and build the capacity of, systems of any size, including small
systems.
Operator Certification Program. In order for systems to properly implement an asset management program,
it is first important for staff to be knowledgeable about the system and its operations. Systems may achieve
this first step by ensuring their operators receive proper certification or re-certification through their states
operator certification program. Certified operators may be more likely to implement a robust asset
management program focusing on proper operation, maintenance and repair of assets.
Drinking Water State Revolving Fund (DWSRF). The DWSRF makes funds available to drinking water
systems to finance infrastructure improvements. Systems performing asset management will be well-
positioned to understand their short- and long-term capital needs, and the DWSRF is available to help fund
these systems efficient and cost-effective projects. As a result of the asset management process, systems
will have strong TMF capacity and thereby will be better able to effectively manage DWSRF funds.
EPA Clean Water and Drinking Water Infrastructure Sustainability Policy. This policy emphasizes the need
to build on existing efforts to promote sustainable water infrastructure, including working with states and
water systems to employ robust, comprehensive planning processes to deliver projects that are cost-
effective over their lifecycles, resource efficient and consistent with community sustainability goals. The
policy is consistent with the goals of asset management.
Effective Utility Management (EUM). EUM is a self-
evaluation process that uses a series of 10
attributes to explain the focus and goals of
effectively managed systems. EUM can help
systems to enhance the stewardship of their
infrastructure, improve performance in critical
areas, and respond to current and future
challenges. As part of the EUM process, systems
have access to both a self-assessment tool and an
associated resource toolbox that can assist the
utilities with improving upon key areas identified
through the self-assessment. The goals of the EUM
assessment process can be achieved through
completion of the asset management plan
components presented in this guide. The
corresponding EUM attributes for each plan
component are described in Sections 1 and 2.
DOCUMENT PURPOSE
The Reference Guide for Asset Management Tools is designed for state staff and technical assistance providers who are
assisting small- and medium-sized drinking water or wastewater systems in identifying resources that can be used to
implement asset management practices. This guide also provides a framework to assist systems in all aspects of
developing and implementing an asset management plan. Users of the guide should take into consideration each
systems unique characteristics (e.g., size and technical capabilities) and progress in implementing asset management
(e.g., new to the process or fine-tuning their strategy) when recommending tools or suggesting revisions to the plan, as
applicable. This guide can also be used by water systems interested in learning about the components of an asset
management plan and associated implementation tools that can be used in implementing specific asset management
practices.
What is Effective Utility Management?
In 2008, six national water and wastewater
associations collaborated with EPA to develop the EUM
concept. EUM identifies ten attributes of effectively
managed water sector utilities.
1. Product Quality
2. Customer Satisfaction
3. Employee and Leadership Development
4. Operational Optimization
5. Financial Viability
6. Infrastructure Stability
7. Operational Resiliency
8. Community Sustainability
9. Water Resource Adequacy
10. Stakeholder Understanding and Support
The presence of these attributes indicates a well-run,
highly productive, sustainable utility. For more
information about EUM, visit:
http://www.waterEUM.org.
HOW TO USE THIS DOCUMENT
This guide is organized according to the various asset management plan
components.
Section 1: Components of an Asset Management Plan describes the nine
components that should be included in every asset management plan to
maximize the effectiveness of asset management implementation.
Section 2: Additional Components of an Asset Management Plan
describes five additional components that could be included to enhance
and improve an asset management plan.
Asset Management Plan Updates describes when systems should revisit
and update the components of their asset management plan.
The discussion of each component includes: a brief description of the
component; a list of implementation tools that can be used to implement that
particular asset management component; and a description of corresponding
EUM attribute(s). In this document, the term tool refers to any resource that
may guide or aid systems while developing their asset management plan
including, but not limited to, software, guidance manuals, handbooks, websites, spreadsheets and more. Three general
types of tools are used in this document and are denoted using an icon each time the tool appears, as described in Table
2.
TABLE 2. TOOL ICONS USED IN THIS GUIDE
TOOL ICON MEANING

Microsoft Excel-based Tools

Manual and Guidance Tools

Programmatic Tools (e.g., software,
websites, campaigns, templates)

Appendix A provides additional details about the tools that are included in the guide and indicates the asset
management plan component(s) for which the tool can be used. In addition, the appendix provides links to useful asset
management websites that may help states or systems in the development of the asset management plan.
Components:
1. Introduction
2. Staff Information
3. Level of Service
4. Asset Inventory
5. Operation and Maintenance
6. Capital Improvements
7. Financial Strategy
8. Compliance
9. Preparedness

Additional Components:
1. Other Sustainable Practices
a. Energy Management
b. Water Efficiency
c. Climate Change
2. Regional Planning
3. Multi-Sector Asset Management

SECTION 1: COMPONENTS OF AN ASSET MANAGEMENT PLAN
Based on input from the EPA/State Asset Management Workgroup, EPA has identified the following components of an
asset management plan:

Introduction

The Introduction component should provide the reader the necessary context for the asset management plan
(e.g., system overview) and help explain the systems goals.
This component of the asset management plan should:
Identify the purpose(s) of the plan.
Present the systems strategic plan and mission statement, which define the goals of the system and
frame the level of service discussion.
Provide a general overview of the system and its facilities, including general system design, water
usage, population served (current and projected), water sources, etc.
Broadly explain how the system approaches asset management, such as a brief description of tools
used for implementation of specific practices.

EPA, Asset Management: A Best Practices Guide
The Challenges Faced by Water Systems/Benefits of Asset Management Table explains how asset
management can help systems overcome many challenges to operating a water system and can
help systems to identify the purpose and goals of their plan.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1000LP0.txt
EPA, Check Up Program for Small Systems (CUPSS)
The My CUPSS Plan Wizard in the My CUPSS Plan Module includes template language that
systems can include for this component, based on system-specific information inputted into CUPSS.
- Step 1: Introduction includes a plan purpose and mission statement, as well as information on
the asset management team.
- Step 2: Utility Overview provides an overview of the system, including a table of information
about the water supply, a graphical representation of the systems age profile and a simple
schematic of the system.
The My Inventory Module includes the My Project Schematic, a visual representation of
inventoried assets that can be useful in describing the facility overview discussion of this
component.
Visit:
- http://www.epa.gov/cupss
- http://water.epa.gov/infrastructure/drinkingwater/pws/cupss/training.cfm


Introduction

EPA, Strategic Planning: A Handbook for Small Water Systems
Step 1: Developing a Strategic Roadmap includes a Defining Your Ideal, Goals, and Values
Worksheet that provides examples of ideals, goals and values for systems to use in developing a
strategic roadmap.
Step 2: Defining Your Area of Service guides systems to begin to define their area of service. The
Current and Future Areas of Service Workshop helps systems outline their service area(s) and
provides space for systems to define their current and future roles.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000JTPU.txt
West Virginia, Asset Management Guidance Part 1
The Month 1-Assessment Worksheet uses a series of questions to help systems develop a mission
statement and conduct an asset management assessment, including an assessment of the systems
approach to asset management.
Visit: http://www.wvdhhr.org/oehs/eed/i&cd/Asset_management.asp

For a full description of tools, see Appendix A.


Staff Information

The Staff Information component describes the systems staffing structure and asset management team.
Developing this component can help the system evaluate whether staff roles and responsibilities are
appropriate and adequate. This component also addresses the systems approach to stakeholder education
and outreach.
Clearly defining staff responsibilities helps team members understand their individual roles in the proper
implementation of an asset management plan and helps outside stakeholders understand how the system is
managing its asset management program.
This component should:
Identify the asset management team, including system staff and any non-system members such as
technical assistance providers, state or EPA staff or outside consultants.
Provide the names, titles and responsibilities of the:
- Systems management.
- Owner(s).
- Decision-making body (such as board members).
- Operators (including level of certification).
- Other system staff (such as engineers or planners).
Provide an organizational chart that shows the systems chain of command or reference another
document in which an organizational chart can be found.
Reference any internal coordination efforts, such as standing committees comprising board members
and system staff.
Describe knowledge management techniques employed at the system.
Describe education and outreach efforts, such as methods for communicating with system stakeholders
and decision makers.
Include a discussion of succession planning and any activities to ensure the retention of institutional
knowledge at the system.

EPA, Asset Management for Local Officials
The Key Role for Local Officials: Building Community Support Section of this fact sheet describes
the unique position of local officials in helping PWSs overcome barriers in asset management plan
implementation.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1000LTX.txt
EPA, Building an Asset Management Team
The Components of a Successful Asset Management Team Section provides systems with a
description of the roles and necessary knowledge base of key asset management team members
and other stakeholders.
Visit: http://www.epa.gov/ogwdw/smallsystems/pdfs/guide_smallsystems_
assetmanagement_teammanagement.pdf


Staff Information

- Step 1: Introduction includes a discussion of the Asset Management Team, which describes
the systems team and functions and includes a system organizational chart as well as a table
of specific asset management team roles and responsibilities.
Visit:
EPA, Talking to Your Decision Makers: A Best Practices Guide
The General Responsibilities of Decision Makers Table describes financial, managerial and
communication roles.
The Communicating Effectively with Decision Makers Table provides information on how staff can
speak to decision makers.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000ZZB6.txt
EPA, Water System Operator Roles and Responsibilities: A Best Practices Guide
Roles and responsibilities of a water system operator are described for System Operations,
Regulatory Compliance, Communications and System Security.
Visit: http://www.epa.gov/safewater/smallsystems/pdfs/guide_smallsystems_operator_08-25-
06.pdf
EPA, Water System Owner Roles and Responsibilities: A Best Practices Guide
Roles and responsibilities of a water system owner are described for System Operations,
Regulatory Compliance, Communications and System Security.
Visit: http://www.epa.gov/ogwdw/smallsystems/pdfs/guide_smallsystems_owner_08-25-06.pdf
Kansas, AM KAN Work! An Asset Management and Energy Efficiency Manual
Chapter 9: The Human Aspect of Asset Management discusses communication-related topics,
such as training, leadership and community involvement.
- Section 9.3: Knowledge Management explains the importance of knowledge management
and its role in asset management.
Cost: $65, which includes a hardcopy of the manual, two DVDs containing an interactive version of
the manual and additional resource materials, as well as shipping costs.
Contact: Cathy Tucker-Vogel, Kansas Department of Health and Environment
([email protected], 785-368-7130)
New England Water Works Association, The Drinking Water Workforce Crisis on the Horizon: What Can
Be Done to Recruit and Develop Future Operators and Who Can Do It?
The What Can Utilities Do as Stakeholders and What Can Public Officials and Community Water
System Owners Do as Stakeholders sections describe the role of systems in recruiting and
identifying future operators to facilitate the systems succession planning and ensure retention of
institutional knowledge at the system.


Staff Information

Visit: http://www.newwa.org/Portals/0/Utility%20Resources/DW%20Workforce%20Brochure-
Revised%2012-9-2011%20Low%20Res.pdf
New York and New York Rural Water, Small System Template for Standard Operating Procedures
The Standard Operating Procedure forms include template lists for personnel Contact Information
including: name, primary phone number, emergency phone number and e-mail.
Visit: http://www.nyruralwater.org/downloads/files/SOPFormsforSmallSystemsvJuly2009.pdf
Washington, Small Water System Management Program Guide
Chapter 1.1, Management Structure and the Governing Board, helps systems document their
management and ownership structure.
Visit: http://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/
WaterSystemDesignandPlanning/SmallWaterSystemMgmt.aspx
The Month 1-Assesment Worksheet is used to describe the asset management team, including
roles, meeting schedules, mission statement and the process for developing an asset management
plan. The worksheet provides example titles, roles and schedule.


Corresponding Effective Utility Management Attributes
Employee and Leadership Development Attribute:
Toolbox resources include: team-building training, workforce checklist and succession management
handbook.
Stakeholder Understanding and Support Attribute:
Toolbox resources include: management manuals, a media guide and a public outreach toolkit.
For more information, visit: http://www.watereum.org/resources/resource-toolbox/


Level of Service

How a system operates and manages its assets to meet customer expectations is called its Level of Service
(LOS). LOS determines the amount of funding and time required to maintain, renew and upgrade water system
infrastructure. Changes to the LOS will have an impact on funding requirements and staffing.
This component should describe:
Measurable internal goals, which define system operations and performance.
Measurable external goals, which directly impact customers.
How the systems performance toward its LOS goals is communicated to the customers, including the
methods and frequency of communication.
How the system receives information from customers regarding the satisfaction with the LOS and the
LOS goals.
This information may be taken directly from the systems existing LOS Agreement (i.e., a document outlining
the systems LOS goals), or may be developed specifically for the asset management plan.
The LOS component can discuss any goals the system and customers decide are relevant and important, as
long as all regulatory requirements are met. The system should communicate progress made towards meeting
the external LOS goals to the public on at least an annual basis. This information can be conveyed to
customers through the annual Consumer Confidence Report (CCR) or through public webpages.

- Step 3: Level of Service Agreement explains the systems LOS goals, including the goal, the
service area it addresses, the performance target (e.g., timeframe for completion) and
whether the goal has been achieved.
Visit:
EPA, Lean and Water Toolkit: Achieving Process Excellence Through Water Efficiency
Chapter 5: Lean and Water Beyond the Factory Floor includes a discussion on Engaging with the
Community, which explains that engaging proactively with the community on water conservation
can be an effective way to mitigate water-related business risks.
Visit: http://www.epa.gov/lean/environment/toolkits/water/resources/lean-water-toolkit.pdf
Chapter 4: Level of Service discusses developing a LOS Agreement, balancing LOS and cost,
measuring and adjusting the LOS Agreement, energy efficiency and LOS and communicating the
LOS Agreement.

Level of Service

San Diego Public Utilities Department, Customer Satisfaction Survey
After reviewing the questions, format and information collected via San Diegos online survey,
systems can design their own customer satisfaction survey. Questions and formats can be adapted
from the example, with modifications or additional questions to make the survey most useful for
the system and its LOS goals.
Visit: http://www.sandiego.gov/water/gen-info/outreach/opssurvey.shtml
Syracuse University Environmental Finance Center, The Value of Water: Whats it Worth to You and Your
Community?
Systems may distribute this brochure to their customers to communicate important facts about
the value of water in their community.
- Systems may mail a hardcopy of the brochure to customers or make an electronic version
available that allows customers to click on brochure text they would like more information
about and be redirected to a Web page with more information.
Visit: http://efc.syracusecoe.org/efc/sub.html?skuvar=251
Chapter 1.3, Service Policies, helps systems document their policies on water rate structure and
fees, system improvement funding and existing/new customer responsibilities.
Visit: http://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/WaterSystemDesign
andPlanning/SmallWaterSystemMgmt.aspx
Water Environment Federation, Survival Guide: Public Communications for Water Professionals
Chapter 3: Create Your Communication Tools identifies and describes various internal and public
communication tools to help systems communicate to their customers.
Visit: www.wef.org/WorkArea/DownloadAsset.aspx?id=7120
The Month 2-LOS Assessment Worksheet can help water systems develop a LOS Statement, better
understand how the asset management plan can help the system to meet its goals, be most cost-
effective while meeting customer LOS expectations and complying with state and federal
regulations.
The Month 3-LOS Goals Worksheet is used to identify at least two LOS goals from each service
area. Systems are encouraged to develop goals that are Specific, Measurable, Attainable, Realistic
and Time Based (SMART).



Level of Service

Product Quality Attribute:
Toolbox resources include: guidance on water quality and service assessments and a water treatment
handbook.
Customer Satisfaction Attribute:
Toolbox resources include: a study on communicating water rates, a customer relations best practices
guide and a publication for water system customer service representatives.


Asset Inventory

An asset inventory is a critical underlying component of all the other aspects of a systems asset management
plan. As such, it is crucial for systems to have an inventoried list or survey of all system assets (e.g., source,
treatment, transmission and distribution infrastructure). Along with the asset inventory, the system should
provide service area and facility maps.
This component should include each assets:
Age.
Location.
Condition.
Criticality.
Probability of failure.
Consequence of failure.
Remaining useful life.
The inventory should recognize natural asset groupings. For example, assets related to source, treatment or
distribution should be grouped together.
To develop this component, systems should:
Review service area and facility maps, Geographic Information System (GIS) databases and other
databases (if available), sanitary surveys and facility plans and manuals.
Perform visual inspections of the system facilities and service area.
Conduct discussions with system management and staff with current or historical knowledge of system
assets.
Determine the criticality of each asset. The system may want to use a risk matrix to plot the probability
of failure versus the consequence of failure.
Systems may also find it useful to include photographs of their assets to further document location and
condition data. In addition, documenting latitude and longitude data of each asset will aid in creating GIS
maps; GIS maps can serve as a useful tool to inventory system assets.

The My Inventory Module helps systems to manage their assets by building an asset inventory,
and generating an asset risk matrix and capital improvement plan to include in a systems asset
management plan.
- The Inventoried Asset List shows all assets entered by asset category (i.e., source, pumping
facility, treatment, storage and distribution). The Inventory Asset Form tracks basic
information, status and condition, cost and maintenance and manufacturer and supplier
information for each asset. The list helps systems to identify and prioritize critical assets.
- The Asset Risk Matrix graphs the risk category for each inventoried asset to provide a visual
representation of high risk assets for inclusion in an asset management plan.
The My CUPSS Plan Wizard in the My CUPSS Plan Module includes an asset table that systems can
include for this component, based on system-specific information inputted into CUPSS.


Asset Inventory

- Step 4: Critical Assets prioritizes distinctive assets within the system. This concise overview of
the state of each of the system's critical assets includes condition of the asset, the assets
consequence of failure, the risk associated with the asset and the asset's targeted replacement
date. The Critical Asset Inventory Table lists assets critical to the sustained performance of the
system, based on the information entered in the My Inventory Module. These assets are
ranked using the probability and consequence of failure.
Visit:
EPA Region 1, Asset Management and Debt Capacity Tool
The Asset Management Worksheet can help systems to develop an asset inventory including
determining asset age, condition and importance. This information can help a system to prioritize
asset repair and maintenance.
The Debt Capacity Worksheet is used to track general financial data for assets.
Contact: Carolyn Hayek, EPA Region 1 ([email protected], 617-918-1596)
EPA, Taking Stock of Your Water System: A Simple Asset Inventory for Very Small Drinking Water
Systems
The How Long Will It Last? Using the Typical Life Expectancies Table Section provides systems
with typical life expectancy of various assets. Associated worksheets help systems to calculate the
remaining useful life of each asset based on its adjusted useful life and estimated age. Both
completed examples and template worksheets are available for drinking water sources, intake
structures, treatment systems, tanks, distribution systems, valves, electrical systems, buildings,
service lines and hydrants.
The Prioritization Table helps systems to use the information on the asset worksheets to
determine the criticality of their assets. The Prioritizing Your Assets Worksheet can be used to
prioritize assets. A completed example is provided.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=30006MBT.txt
Chapter 3: Current State of the Assets discusses how to develop an asset inventory by determining
asset location, conducting condition assessments, calculating asset value and remaining life and
evaluating asset energy use. This chapter also includes information on the importance of updating
and maintaining the asset inventory and the use of work order systems.
Chapter 5: Critical Assets explains how to determine asset criticality using a risk-based process
(i.e., consequence of failure versus the probability of failure) and discusses criticality related to
energy use (i.e., feasibility of addressing energy usage versus energy usage ranking). This chapter
also discusses performing criticality analyses over time.


Asset Inventory

Michigan, Asset Management Workbook
The Asset Inventory Worksheet is used to record asset information and organize assets by asset
groupings (e.g., source, treatment and storage/distribution).
Contact: Bob Schneider, Michigan Department of Environment Quality
Pennsylvania, Asset Management Tool
The Asset Entry Worksheet is used to record system assets, year the assets were installed,
estimated rehabilitation or replacement year and estimated future rehabilitation or renewal costs.
The asset cost information from the inventory sheet automatically generates a financial forecast.
Visit: http://www.portal.state.pa.us/portal/server.pt/community/
capability_enhancement_program/21171/asset_management/1518093
Chapter 2.4, Component Inventory and Assessment, helps systems create an inventory of system
components, separate them into short-lived and long-lived assets and determine each
components remaining useful life.
Water Research Foundation, Pipe Risk Screening Tool
Pipe inventory information entered on the DataBase and DataEntry Worksheets can be used to
calculate a likelihood of pipe failure and the consequences of those failures.
The Results Worksheet can be used to create a table of selected pipes, which can be saved for
future reference, such as during capital improvement planning.
Visit: http://www.waterrf.org/resources/pages/PublicWebTools-detail.aspx?ItemID=23
Water Environment Research Foundation and Water Research Foundation, Sustainable Infrastructure
Management Program Learning Environment (SIMPLE)
The Asset Management for Small Utilities Section of this website walks through five key asset
management steps, including: developing an asset inventory, prioritizing assets, planning for the
future, carrying out the plan and next steps.
Visit: http://simple.werf.org/Books/Contents/What-is-SIMPLE-/Overview
The Month 4-Asset Registry Assessment Worksheet is used to develop a protocol for gathering
and compiling an asset inventory. The worksheet includes a detailed list of needed information and
recommendations on organization. The guidance also includes an Inventory Worksheet.
The Month 5-Condition Assessment Protocol (CAP) Assessment Worksheet is used to develop a
condition assessment protocol, including how to determine the remaining useful life, lifecycle
replacement costs and business risk criticality of the assets. There is a Useful Life Chart (that can be
used with the Condition Ranking Chart described below), that provides examples and national
averages to help with the condition and useful life assessments.
The Month 6-Condition Ranking Chart Worksheet provides guidance and space to develop a
condition ranking.

Asset Inventory

The Month 8-Critical Asset Worksheet is a template for listing all high risk assets that are in need
of repair or replacement.
The Month 9-Finalize CAP Worksheet provides guidance to finalize the Conditions Assessment
Protocol (CAP). The CAP should describe how the system staff will gather condition information on
an ongoing basis.


Infrastructure Stability Attribute:
Toolbox resources include: a report on the costs of infrastructure failure, guidance on asset maintenance
and information on asset inventories for small systems.
Toolbox resources include a public works management practices manual and a publication on
infrastructure management.


Operation and
Maintenance

The proper operation and maintenance (O&M) of a systems assets are necessary elements of an effective
asset management program. Proper use and service of assets are important to the long-term viability of a
water system. The strategy for O&M varies based on each assets criticality, condition and operating history. A
system should maintain a record of each assets maintenance history, needs and costs.
This component should discuss the systems operational activities (i.e., the basic activities necessary to keep a
water system running) and maintenance activities (i.e., activities that help keep an asset in good working
order). These include:
Standard operating procedures.
Alternate operating procedures.
Emergency operating procedures.
Routine maintenance.
Preventive maintenance.
Emergency/reactive maintenance.
Deferred maintenance.
The plan does not need to include all of the information contained within the systems O&M manual, but
should reference specific aspects as needed.

The My O&M Module is used to track entered tasks and work orders in order to manage the day-
to-day operations of the system. Planned and unscheduled tasks entered in this module can be
used for the discussion of preventive and emergency/reactive maintenance in the plan.
- Step 5: O&M Strategy provides general information on the operations and maintenance of the
systems assets and the methodology used in determining how assets are managed day-to-
day. Information in this section is based on information entered in the O&M Module. The
Preventive Maintenance Section provides more specific information on the strategy used to
manage routine and preventive maintenance. The Emergency/Reactive Maintenance Section
describes how systems address emergency maintenance issues and requests for maintenance
filed by their customers. The Deferred Maintenance Section outlines the status of the
systems deferred maintenance tasks and discusses the plan to reduce deferred maintenance.
Visit:
EPA, Preventive Maintenance Card File for Small Public Water Systems Using Ground Water
These log cards and guidance booklet provide a schedule of daily, weekly and monthly tasks for
routine operation and maintenance tasks for small drinking water systems with a ground water
source.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1009V0M.txt


Operation and
Maintenance
Chapter 6: Life-Cycle Costing, Section 6.3: Operation and Maintenance Costs, discusses operation
procedures and types of maintenance, as well as information on asset failure and criticality with
respect to O&M.
Missouri Rural Water Association, Smart Phone Apps For iPhone and Android
The Well Disinfection App calculates the amount of household bleach needed to disinfect a well.
The Disinfection Calculations App calculates the chlorine dosage needed for tank and pipe
disinfection.
The Sizing a Chemical Pump App helps water systems to size a chemical pump for specific
applications.
The Well Drawdown App allows water systems to enter pressures reading from the air line
installed with the submersible pump to determine well drawdown and specific capacity.
The Dosage Calculations for Water Treatment App covers the basic calculations used by water
treatment plant operators, including dry chemical, liquid chemical, chlorine gas, specific gravity and
solution strength.
The Flushing Flows App is a hydrant or pipe flush calculator.
Visit: http://www.moruralwater.org/what_we_offer.php#Phone%20Apps
Chapter 2.2, Operations and Maintenance Program, helps systems identify the operating
parameters and maintenance duties to maintain effective operations and compliance with drinking
water regulations
The Month 7-O&M Assessment Worksheet is used to establish an O&M investment strategy, track
O&M budget expenditures and determine whether past expenditures are indicative of future O&M
expenses.
The O&M Task Example Worksheet provides a sample list of O&M tasks that can help a system
complete the O&M Task Worksheet, a basic O&M work order.
The Month 9-O&M Tasks List Worksheet is used to list O&M activities, including those identified
as necessary for the critical assets.



Operation and
Maintenance

Operational Optimization Attribute:
Toolbox resources include: operation manuals and performance indicators.
Operational Resiliency Attribute:
Toolbox resources include: guides on security threats and health and safety.


Capital Improvements

Capital improvement planning determines a systems short- and long-term asset rehabilitation and
replacement projections, based on the asset inventory and O&M data.
For the Capital Improvements component, the asset management plan should describe the following:
Future capital projects (and anticipated associated expenditures) for plans to add new assets to the
system that upgrade or improve existing capacity.
Renewal projects (and associated expenditures) for plans to restore an existing asset to its original
capacity, without increasing an assets design capacity.
The asset management plan should include all projects within a minimum 5-year timeframe. However, a 20-
year timeframe is preferred to accurately assess and plan for improvements. Reference to capital
improvements beyond 20 years also should be included with a discussion of long-term financial planning.
If a system has already developed a Capital Improvement Plan (CIP), the asset management plan can reference
it, specifically the timing and cost of the rehabilitations and replacements. Because the expected needs of the
system will change, the CIP projects listed in the asset management plan should be updated as necessary to
reflect those changes.

The My Inventory Module generates a Capital Improvement Projects list that describes assets that
need to be repaired, rehabilitated or replaced based on the asset inventory. This information helps
the reader to understand the systems upcoming obligations and resource needs.
- Step 7: CIP provides example language describing a systems CIP projects and renewal
expenditures. A table of capital improvements is provided that describes the projects costs,
savings, type and anticipated year of completion.
Visit:
Chapter 6: Life-Cycle Costing, Section 6.6: Capital Improvement Planning discusses capital
planning and validation of capital projects to ensure that they are necessary.
Capital Improvements Worksheet is used to evaluate CIP projects by considering timeframe (e.g.,
year until project must begin), costs and reserve funding requirements.

Capital Improvements

University of North Carolina Environmental Finance Center, Capital Improvement Plan (CIP) Tool for
Water and Wastewater Utilities
The 20-Year Projections Worksheet calculates annual rate increases necessary to cover capital
reserve allocations and debt service over a 20-year planning period.
The Dashboard Worksheet displays results in tables and easy-to-read graphics.
Visit: http://www.efc.sog.unc.edu/reslib/item/user-friendly-capital-improvement-plan-cip-tool-
water-wastewater-utilities
Chapter 3.1, Short-Lived Asset Replacement and Other Planned Improvements, helps systems
document the short-lived assets requiring replacement in the next 6 years, the estimated schedule
and cost.
Chapter 3.1, Long-Lived Asset Replacement, helps systems document the long-lived assets that
must be replaced in the next 6 years, the estimated schedule and cost.
The Month 12-CIP Assessment Worksheet is used to prioritize future capital investments and to
establish and review a renewal or rehabilitation strategy.
The Month 12-CIP List Worksheet provides an example of long-term capital investments.


Toolbox resources include: guides for inventorying assets for capital planning and a report on sustainable
asset management.
Financial Viability Attribute:
Toolbox resources include: a report on best practices to promote capital investment.


Financial Strategy

A financial strategy is necessary to ensure that the system has adequate sources of funding for current and
future O&M and capital needs, and is able to meet its established LOS goals.
The financial strategy component should describe the following:
Water rate methodologies, including the systems current rate structure and plans for future rate
modifications.
The systems annual operating budget and capital budget, which should be updated frequently.
The types of reserve accounts that the system has (e.g., operating cash reserve, emergency reserve,
short-lived asset reserve, capital reserve).
System loans and bonds.
Financial history.
Financial forecasts.
When developing this component, the system should review annual financial statements, budgets, audits and
the systems master plan.
The systems financial projections should show predicted revenue and expenses over the next 5 to 10 years.
To help inform these projections, the system should determine its financial health using financial ratios,
including:
Operating Ratiothe relationship between revenues and operating expenses (Operating Revenue /
Operating Expense).
Debt Ratiohow much debt the system is using to operate (Total Liabilities / Total Assets).
Sales Ratiohow much of the systems revenue is generated from service fees (Sales / Total Revenue).
Expense Ratioamount of operating expenses compared to total expenses (Operating Expense / Total
Expense).

The My Finances Module is used to determine yearly revenue and expenses. These data are used
in the My Financial Check Up Report. Features in this module help systems to visualize the
financial history of their system.
- The Graph It Button graphs the aggregated totals for actual and budgeted revenue and
expenses for each year.
- The Export Data Link exports financial data for use in other applications.
- Step 8: Financial Management Strategy discusses the systems financial condition and its
strategy for future financing. A system might wish to describe expenses, how costs are covered
and financing methods for capital improvement projects.
Visit:


Financial Strategy

EPA Region 1, Asset Management and Debt Capacity Tool
The Debt Capacity Worksheet is used to enter general financial data, (including a debt service
schedule), predict future debt (based on prioritized and scheduled capital expenditures and
available funding) and calculate future rate requirements.
Contact: Carolyn Hayek, EPA Region 1 ([email protected], 617-918-1596)
EPA, Setting Small Drinking Water System Rates for a Sustainable Future
Step 1 Determining Your Costs provides an example of and instructions on how to complete an
Annual Costs Worksheet to determine annual costs of running the system.
Step 2 Determining Your Current Revenue provides an example of and instructions on how to
complete an Annual Revenue Worksheet to help the system calculate how much money they
collect annually.
Step 3 Setting Aside a Reserve provides steps to help systems determine how much money they
need to raise annually to implement the capital improvement plan.
Step 4 Determining Actual Revenue Required from Your Customers contains an explanation and
example of the Shortterm Revenue Required from Your Customers Worksheet to help systems
determine the total revenue they need to collect to cover the full cost of doing business.
Step 5 Designing a Rate to Cover Your Costs helps systems to design their rate structure and
estimate the amount of water used by customers. This step includes an explanation and example
of an Average Monthly Usage Worksheet to help summarize customer monthly water usage to
ensure the system meets the revenue requirement.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000D2NM.txt
Chapter 6: Life-Cycle Costing discusses life-cycle cost components, including O&M costs (Section
6.3) and rationale to balance O&M and capital costs (Section 6.8).
Chapter 7: Funding Strategies focuses on long-term funding strategies, including internal and
external funding, funding for energy efficiency and comprehensive funding strategies.
The Budget and Rate Worksheet is used to track budget items and compare rate methodology
options.
The Five-Year Budget Worksheet is used to track current and anticipated expenses.
Pennsylvania, Asset Management Tool
The Forecast Worksheet is used to forecast surplus/deficit. The worksheet uses data entered in the
Inventory Worksheet.
The Forecast Chart Worksheet graphs the reserve fund balance, total cash needs and total
revenues based on the Forecast Worksheet.


Financial Strategy

Visit: http://www.portal.state.pa.us/portal/server.pt/community/
capability_enhancement_program/21171/asset_management/1518093
Rural Community Assistance Partnership, Formulate Great Rates: The Guide to Conducting a Rate Study
for a Water System
The Income and Expense Worksheet is a monthly tracking tool for systems to record their revenue,
fixed and variable costs and profit or loss.
Worksheet #3 Fairness Check calculates the equity from the total average revenue and target
revenue.
Worksheet #4 Calculate Rates determines the basic flow charge for the system, based on water
usage and flow rate revenue.
Visit: http://www.rcap.org/rateguide
Chapter 3.3, Six-Year Budget, helps systems develop a 6-year operating budget that addresses
system revenues, expenses and improvement project financing.
Chapter 3.4, Water Rates, shares key principles for establishing a water rate structure that will
meet the needs of the system.
The Financial Worksheet is used to determine total revenue and expenses.
The Month 12-LTFP Worksheet is used to track historical and current budgets and provide
forecasts for the systems long-term funding plan (LTFP).


Financial Viability Attribute:
Toolbox resources include: a conference summary report, a public finance primer, water rate tools and
guidance.

Compliance

Effective asset management helps to ensure compliance with state and federal drinking water regulations,
while also allowing the system to reliably and continuously deliver safe drinking water.
This component should include a discussion of:
The systems compliance history with state and federal drinking water regulations, along with plans for
meeting future requirements.
Significant deficiencies, as determined by the state, including the systems responses and action plans.
Systems may summarize significant deficiencies and follow-up actions in a summary table.
The system should use the following to inform the discussion:
Sanitary surveys.
Monitoring schedules.
Wellhead protection plans.
Source water protection plans.
Operator certifications.
Enforcement Targeting Tool (ETT) scores.
Enforcement orders (as applicable).

- Step 6: Water Quality & Energy Efficiency discusses how systems address the major federal
statutes governing clean and safe water and outlines the systems monitoring and/or
implementation strategy. The Source Water Assessments and Protection Section identifies
any key water quality or protection issues the system has studied and is addressing, and the
Water Quality Monitoring Strategy Section outlines the systems monitoring strategy,
including the frequency of monitoring tasks listed within CUPSS.
Visit:
EPA, Record Keeping Rules: A Quick Reference Guide
The General Record Keeping Requirements Section summarizes the records (e.g., analyses,
sanitary surveys, etc.) systems must keep and how long the information must be retained.
The Additional Rule Specific Record Keeping Requirements Section organizes additional record
keeping requirements (e.g., types of records and the duration they must be retained) by drinking
water rule and type of water system.
Visit: http://water.epa.gov/infrastructure/drinkingwater/pws/cupss/upload/guide_smallsystems_
recordkeepingrules.pdf


Compliance

Chapter 2.3, Water Quality Monitoring Program, helps systems identify the type, frequency and
location of required water quality monitoring (sampling).
Visit: http://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/WaterSystem
DesignandPlanning/SmallWaterSystemMgmt.aspx
The Month 13-Action Plan Worksheet summarizes the asset management plans objectives,
targets, maintenance and improvements. Systems may also use this worksheet to record significant
deficiencies and follow-up actions.


Toolbox resources include: information on optimization plans and water quality guidance.


Preparedness

The Preparedness component outlines the measures that the system will take to ensure that assets are
sustained, in the event of an emergency or other unexpected situation. This component should discuss:
Security measures used to ensure safe, continuous operations, (e.g., locks, fences, supervisory control
and data acquisition (SCADA) systems and backup generators).
- Also, this component may include a description of an all-hazards approach to emergency
preparedness, (i.e., a comprehensive framework in preparing for, responding to and mitigating the
impact of a variety of disasters, emergencies and security threats).
Mutual aid agreements through the national Water/Wastewater Agency Response Network (WARN) or
otherwise, into which the system has entered, or any plans to establish such agreements.
- Contingency plans used to ensure continuity of service. Certain assets may only be needed on a
contingent basis (e.g., backup generators, surplus treatment chemicals or an alternative water
source).
The asset management plan may not need to include all of the information contained within the
systems emergency response plan, but should reference it.

EPA, Drinking Water Security for Small Systems Serving 3,300 or Fewer Persons
The What Is a Vulnerability Assessment? Chapter describes the six steps necessary to complete a
vulnerability assessment and helps systems to understand and evaluate their risk to different
threats.
The What Is an Emergency Response Plan? Chapter gives a step-by-step description of the
preparation and action steps needed for a small system to create an emergency response plan.
The How Should I Communicate with My Customers? and What Security Improvements Can I
Make Immediately? Chapters provide additional information on effective communication and
security measures.
Visit: http://water.epa.gov/infrastructure/watersecurity/upload/2005_12_12_smallsystems_very_
small_systems_guide.pdf
EPA, Manual Interstate Mutual Aid and Assistance: EMAC Tips for the Water Sector
The Before An Event Section of this factsheet identifies and briefly explains steps to take prior to
an emergency event, including raising awareness, training and educating personnel and reviewing
paperwork.
The During An Event Section of this factsheet identifies and briefly explains steps to take during an
emergency event, including making prompt, specific requests, utilizing personal contacts and
announcing advisories.
Visit: http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1004B98.txt
EPA, Tabletop Exercise Tool for Water Systems: Emergency Preparedness, Response, and Climate
Resiliency (TTX Tool)
This PC-based tool includes 15 scenarios with fully customizable Situation Manuals that address
emergency preparedness and response.
Visit: http://yosemite.epa.gov/ow/SReg.nsf/description/TTX_Tool


Preparedness

Chapter 1.6, Emergency Response Plan, helps systems identify and document responses to routine
and uncommon emergencies that may affect system operations, and establish procedures to notify
customers.


Toolbox resources include: guidance on developing an operations manual, a security threats handbook
and a health and safety guide.

SECTION 2: ADDITIONAL COMPONENTS OF AN ASSET MANAGEMENT PLAN
Based on input from the EPA/State Asset Management Workgroup, EPA has identified the following additional
components of an asset management plan to help increase the plans value and effectiveness:

Other Sustainable
Practices: Energy
Management

Systems should ensure that all assetsnot just those connected to a power sourceare evaluated for energy
efficiency. Employing energy management strategies, such as conducting an energy assessment and/or audit,
will allow the system to understand the energy requirements of its assets.
This component of the asset management plan should reflect any energy management initiatives that the
system has undertaken or plans to undertake in the future.
The energy management component should describe:
Any energy assessments undertaken to determine areas in need of energy efficiency.
Any energy audits performed and the systems progress in implementing energy management
recommendations such as installing energy efficient infrastructure and/or making operational changes
to increase energy efficiency at the system.
Underperforming assets with a negative impact on the systems energy usage should be flagged for
rehabilitation or replacement.

- Step 6: Water Quality & Energy Efficiency discusses the purpose of energy efficiency measures
and steps to implement these measures.
Visit:
EPA, Energy Star Portfolio Manager
The Benchmarking Starter Kit assists systems with the first key step in understanding and reducing
their energy consumption and carbon footprint. Portfolio Manager is used to assess all buildings
energy performance, water efficiency and carbon emissions.
Visit: http://www.energystar.gov/index.cfm?c=evaluate_performance.bus_portfoliomanager
EPA, Energy Use Assessment Tool
Systems can enter data and track energy usage for each buildings lighting and heating, ventilation
and air conditioning (HVAC)/non-process energy using the Building 1 Data Worksheet, and for
numerous assets, including source water, treatment and distribution using the WTP Energy Usage
Worksheet.

Other Sustainable
Practices: Energy
Management

The Summary Report Worksheet is generated using the building and water treatment plant
worksheets, and includes summary data, graphs and tables.
Visit: http://water.epa.gov/infrastructure/sustain/energy_use.cfm
EPA, Ensuring a Sustainable Future: An Energy Management Guidebook for Wastewater and Water
Utilities
Session 4: Identifying Energy Objectives and Targets helps systems to set energy objectives and
establish targets to measure progress, in order to improve overall energy performance.
Session 5: Implementing Energy Improvement Programs and Building a Management System to
Support Them guides systems through the process of developing an action plan to implement
energy improvements.
Visit: http://water.epa.gov/infrastructure/sustain/upload/Final-Energy-Management-
Guidebook.pdf
Section 1.3: Energy Efficiency discusses the importance of incorporating energy efficiency
objectives into an asset management program.
Rural Community Assistance Corporation, Sustainable Infrastructure for Small System Public Services: A
Planning and Resources Guide
Chapter 2: Energy Efficiency contains templates, checklists and tools that systems can use to
review their energy consumption and to identify objectives, strategies and actions to increase their
energy efficiency.
Visit: http://www.rcac.org/assets/green_infra/gig.pdf


Toolbox resources include: guidance on developing an operational manual and performance indicators.
Community Sustainability Attribute:
Toolbox resources include: information on creating a livable community and on triple bottom-line
reporting.


Other Sustainable
Practices: Water
Efficiency

For drinking water systems, unaccounted for water represents lost revenue. It is important for systems to
incorporate water efficiency measures (e.g., leak detection testing) into their asset management strategy to
minimize water loss.
This component of the asset management plan should discuss any water loss prevention and water efficiency
initiatives that the system has undertaken or plans to undertake in the future.
The water efficiency discussion should address:
Leak detection auditing, including methods and frequency.
Water loss reduction strategies, such as an annual pipe replacement program.
Consumer-based water conservation methods, such as incentive programs (e.g., installing low flow
showerheads or toilets) or education campaigns (e.g., for school children or customers).

American Water Works Association, Water Audit Software
The Water Balance Worksheet uses the data entered in the Reporting Worksheet and populates a
systems water balance to quantify the magnitude of water losses.
The Loss Control Planning Worksheet interprets the results of water audits and performance
indicators and provides guidance to minimize water loss.
Visit: http://www.awwa.org/resources-tools/water-knowledge/water-loss-control.aspx
California Urban Water Conservation Council, Direct Utility Avoided Costs/Environmental Benefits
Models
The Avoided Costs Model allows water systems to measure direct avoided costs from water use
efficiency measures.
- The Short-Run Avoided Costs Worksheet provides costs that are immediately due to the
reduced water production resulting from conservation-induced demand reductions.
- The Long-Run Avoided Costs Worksheet estimates the economic value to a water system for
conservation-induced investment modifications that cause demand reductions.
The Environmental Benefits Model estimates the annual monetized economic value of the
environmental benefits of reduced raw water withdrawals resulting from water system programs
aimed at lowering customer demand.
- The Summary Output Worksheet presents the results of the environmental benefits
calculation.
Visit: http://www.cuwcc.org/Resources/PlanningToolsandModels.aspx?folderId=776&view=
gridview&pageSize=10
- Step 6: Water Quality & Energy Efficiency discusses the purpose of water efficiency measures
and steps to implement these measures. Monitoring and implementation of major federal
water statutes are also addressed.

Other Sustainable
Practices: Water
Efficiency

Visit:
EPA, Control and Mitigation of Drinking Water Losses in Distribution Systems
Section 4: Water Loss Control Program Elements outlines components of an effective water loss
prevention program. Systems should refer to the techniques in this document when outlining their
water loss prevention initiatives.
Visit: http://water.epa.gov/type/drink/pws/smallsystems/upload/
Water_Loss_Control_508_FINALDEc.pdf
Chapter 4: Lean and Water Efficiency Improvement Strategies discusses facility operations and
other activities which may provide opportunities to reduce water waste.
Visit: http://www.epa.gov/lean/environment/toolkits/water/resources/lean-water-toolkit.pdf
EPA, WaterSense Program
The Using Water Efficiently WaterSense Webpage contains ideas to make a system more water
efficient, including System Improvements, Policies and Programs to Encourage Water Efficient Use
and Other Measures.
The What You Can Do Webpage provides information for customers about water conservation,
including consumer efficiency measures, kid-friendly activities and community building.
Visit: http://www.epa.gov/WaterSense/pubs/utilities.html
Missouri Rural Water Association, Smart Phone Apps For iPhone and Android Operating Systems
The Leak Loss Calculations App calculates water loss from a leak using pipe diameter, pressure and
estimated fracture.
Visit: http://www.moruralwater.org/what_we_offer.php#Phone%20Apps
Rural Community Assistance Corporation, Sustainable Infrastructure for Small System Public Services: A
Planning and Resources Guide
Chapter 1: Water Conservation gives small systems a step-by-step procedure for developing and
implementing a water conservation program; information on leak detection and public education
and outreach is provided.
Visit: http://www.rcac.org/assets/green_infra/gig.pdf
Chapter 2.9, Water Use Efficiency Program, helps systems develop a water use efficiency program.
Visit: http://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/WaterSystem
DesignandPlanning/SmallWaterSystemMgmt.aspx

Other Sustainable
Practices: Water
Efficiency

Water Resource Adequacy Attribute:
Toolbox resources include: a tool for water supply planning, a guide to water reuse and water
conservation guidelines.
Toolbox resources include: a handbook on watershed planning and information on low-impact
development.
Toolbox resources include: a report on selection and definitions of performance indicators.


Other Sustainable
Practices: Climate
Change

Natural disasters, sea level rise or other effects of climate change may damage or destroy assets.
The climate change component should address:
Water availability, including current and future water use projections and any actions taken with
respect to watershed planning.
Water use projections.
Other anticipated climate change-induced impacts.
Strategies for mitigating climate change-induced impacts.
Any documents in which a system has previously referenced impacts of climate change (e.g., watershed plan,
long-range planning document) can be noted in the asset management plan.

EPA, Adaptive Response Framework for Drinking Water and Wastewater Utilities
The document walks systems through approaches for becoming climate ready, including:
awareness, adaptation, mitigation, policies, community and partnership. After reviewing these six
approaches and associated actions and resources, a system can work to develop or expand on their
climate change initiatives.
Visit: http://water.epa.gov/infrastructure/watersecurity/climate/upload/epa817f12009.pdf
National Rural Water Association, White Paper on Climate Change Impacts on Small and Rural Public
Water Systems
Chapter VI, Impacts and Adaptation, provides Recommendations for Small Systems to prepare for
and adapt to climate change effects, as well as Recommendations for Assessing Climate Science
for systems to use in their strategic planning.
Visit: http://www.nrwa.org/benefits/whitepapers/2010_Update/Climate%20white%20paper
%20June%2022_2010%20-%20Final.pdf


Toolbox resources include: information on creating a livable community and low-impact development
and triple bottom-line reporting.
Water Adequacy Attribute- insufficient resources
Toolbox resources include: a tool for water supply planning, a guide to water reuse and water
conservation guidelines.
Toolbox resources include: guides on security threats and maintenance management systems.

Other Sustainable
Practices: Climate
Change

Toolbox resources include: guides for inventorying assets for capital planning and a report on sustainable
asset management.


Regional Planning

Regional planning strategies bring communities together and can strengthen relationships between
community partners. Water systems benefit from these regional initiatives, and associated water system
partnerships, through the enhancement of emergency response capabilities, the sharing of assets (e.g.,
generators, leak detection equipment) and the improvement of watershed planning for source protection. In
addition, many states have state- or regional-scale water resource management plans, which guide planning
decisions related to water quality and/or quantity.
The regional planning component should include the following:
Regional initiatives with which the system is involved.
Regional planning efforts that the system plans to undertake in the future.
Any nearby water systems with which the system has an established relationship or with which the
system could partner.
If the system has previously been included in a regional planning document, the document can be referenced.

EPA, Gaining Operational and Managerial Efficiencies Through Water System Partnerships
After reviewing these case studies, systems may discover ways to form partnerships, strengthen
relationships, benefit from the managerial and operational efficiencies and expand existing
regional initiatives.
Visit: http://water.epa.gov/type/drink/pws/smallsystems/upload/
2009_10_21_smallsystems_pdfs_casestudies_smallsystems_gainingoperational.pdf
EPA, Getting in Step: A Guide for Conducting Watershed Outreach Campaigns
Part 3: Implementing the Campaign discusses the importance of partners, including regional
partners, in watershed planning.
Appendices A - D are worksheets to aid in the development, implementation and evaluation of an
outreach campaign.
Visit: http://water.epa.gov/type/watersheds/outreach/upload/gettinginstepedition3.pdf
Kentucky Infrastructure Authority, Water Resource Information System (WRIS)
The WRIS Website provides both a geographic information system (GIS) and information on state
water resources, project development, emergency response, regulations, planning and other
topics.
- The Internet Mapping Webpage includes links to drinking water and wastewater
infrastructure projects in the state.
- Under the WRIS Portal, the Area Water Management Planning Council Members Webpage
provides a list of all members and leaders by development district.
Visit: http://kia.ky.gov/wris/



Regional Planning

Toolbox resources include: information on creating a livable community and low-impact development
and triple bottom-line reporting.
Water Resource Adequacy Attribute:
Toolbox resources include: a guide to local and state-wide water conservation.
Toolbox resources include: guide on security threats and health and safety.
Toolbox resources include: guidance on developing an operational manual and performance indicators.


Multi-Sector Asset
Management

The multi-sector approach to asset management is intended to facilitate and encourage arrangements among
partners working to protect and enhance critical infrastructure. Water systems may work with wastewater
systems, transportation authorities and/or power utilities.
Incorporating a multi-sector approach into asset management can foster dialogue and help to identify
commonalities in asset management approaches among the sectors.
The multi-sector component should include a description of:
Multi-sector approaches to asset management that the system is undertaking.
Multi-sector approaches to asset management that the system plans to undertake.
- For example, if the system coordinates water main replacements with the local highway division,
the system should describe the mechanisms for this coordination (e.g., work orders, monthly
meetings, etc.) in the plan.

Department of Housing and Urban Development (HUD)-Department of Transportation (DOT)-EPA
Partnership for Sustainable Communities
The Partnerships Resources Webpage provides links to publications and other materials
developed or sponsored by the participating agencies.
The Case Studies Webpage provides numerous case studies that are searchable based on a variety
of categories, including: water management, transit, green building, and more.
Visit: http://www.sustainablecommunities.gov/
EPA and DOT Federal Highway Administration (FHWA), Memorandum of Understanding (MOU)
Infrastructure Asset Management Technology Exchange
Systems can reference the Authority, Cooperative Efforts and Points of Contact Sections to
develop their own MOU with other entities (e.g., wastewater or transportation departments).
Systems can modify this document as necessary to meet the needs of the sectors involved in the
agreement.
Visit: http://www.fhwa.dot.gov/infrastructure/asstmgmt/epamou.pdf
EPA and DOT Federal Highway Administration (FHWA), Multisector Asset Management Case Studies
The Hamilton, Ontario, Canada Case Study explains the systems integrated, bottom-up approach
to asset management.
The Henderson, Nevada, USA Case Study explains the systems citywide asset management and
maintenance program that involves all levels of staff.
The Saco, Maine, USA Case Study explains the systems collaborative, top-down approach to
developing a common asset management framework.
Visit: http://water.epa.gov/aboutow/owm/upload/2009_05_07_assetmanages_msamcs_final.pdf



Multi-Sector Asset
Management

Toolbox resources include: information on making the most of system assets and guides to asset
management.
Toolbox resources include: information on creating a livable community and triple bottom-line reporting.

ASSET MANAGEMENT PLAN UPDATES
Water and wastewater systems should review its asset management plan annually to ensure that it remains relevant
and up-to-date. The annual review could occur before developing an annual budget and list of scheduled or needed
capital improvements. Furthermore, systems may need to revisit and update their asset management plans more
frequently as water system plans are developed or modified. Updating the asset management plan also supports EUMs
Plan-Do-Check-Act or continual improvement management framework, which can help systems understand progress,
establish measures of performance, identify future improvement opportunities and guide the decision making process.

In order to accurately track each asset's condition, the Asset Inventory component should be updated more frequently
than annually. For example, every time an employee inspects a particular asset, he or she can gather asset data and
update the asset inventory. Additionally, as staffing changes occur, the system should update the Staff Information
component.
Reference Guide for Asset Management Tools A-1
APPENDIX A: SUMMARY OF ASSET MANAGEMENT PLAN TOOLS
Disclaimer: This document is not intended to be a regulation; recommendations contained within this guide are not legally binding. Any changes in
implementation of state programs are purely voluntary and must comply with legally binding requirements.
Implementation Tools

Asset Management Websites
U.S. EPA, Asset Management Website
http://water.epa.gov/infrastructure/sustain/asset_management.cfm
U.S. EPA, Check Up Program for Small Systems (CUPSS)
http://www.epa.gov/cupss
American Water Works Association, Statement of Policy on Public Water Supply Matters: Asset Management
http://www.awwa.org/about-us/policy-statements/policy-statement/articleid/188/asset-management.aspx
Massachusetts, Asset Management: Building Your Water System's Capacity
http://www.mass.gov/eea/docs/dep/water/drinking/alpha/a-thru-h/capbuild.doc
Pennsylvania, Asset Management
http://www.portal.state.pa.us/portal/server.pt/community/capability_enhancement_program/21171/asset_management/1518093
U.S. Department of Transportation Federal Highway Administration, Asset Management Website
http://www.fhwa.dot.gov/asset/index.cfm

Microsoft Excel-based Tools
American Water Works Association, Water Audit SoftwareThis Excel-based software
includes a data-grading capability that allows the system to determine the validity of its
water audit data. It provides guidance on water loss control planning based upon the
credibility of the data and the measure of losses displayed by the water audit. The Water
Audit Software Compiler is a useful tool for managing the results from completed Water
Audit Software files. Users can compile all data into a master table and create charts
showing audit components and basic histograms of grading values.
http://www.awwa.org/resources-tools/water-knowledge/water-loss-control.aspx

California Urban Water Conservation Council, Direct Utility Avoided
Costs/Environmental Benefits ModelsThese Excel-based tools allow water systems to
measure direct avoided costs from water use efficiency measures and estimate the
annual monetized economic value of the environmental benefits of reduced raw water
withdrawals resulting from water system programs aimed at lowering customer demand.
Each tool has an accompanying users guide with detailed instructions on how to use the
models.
http://www.cuwcc.org/Resources/PlanningToolsandModels.aspx?folderId=776&view=gri
dview&pageSize=10

EPA, Energy Use Assessment ToolThis Excel-based tool can be used by small to
medium-sized systems to conduct a baseline energy use and cost analysis on both water
and wastewater system utility bills and equipment.
http://water.epa.gov/infrastructure/sustain/energy_use.cfm

EPA Region 1, Asset Management and Debt Capacity ToolThis is a free, simple Excel-
based tool developed by EPA Region 1 in response to the needs identified by water
systems during an Effective Utility Management (EUM) project. This tool provides a very
simple way to tie asset inventory to financial planning.
Contact Carolyn Hayek, EPA Region 1 ([email protected], 617-918-1596)


Michigan, Asset Management WorkbookThis Excel-based tool can help systems
develop an asset inventory, budgets and capital improvement plans.
Contact Bob Schneider, Michigan Department of Environment Quality

Pennsylvania, Asset Management ToolThis Excel-based tool can assist systems in
developing an asset inventory and an associated financial forecast.
http://www.portal.state.pa.us/portal/server.pt/community/capability_enhancement_pro
gram/21171/asset_management/1518093

University of North Carolina Environmental Finance Center, Capital Improvement Plan
(CIP) Tool for Water and Wastewater UtilitiesThis Excel tool helps small systems
calculate annual rate increases necessary to cover capital reserve allocations and debt
service over a 20-year planning period, while restricting reserves from increasing
perpetually. Results are displayed in tables and easy-to-read graphics.
http://www.efc.sog.unc.edu/reslib/item/user-friendly-capital-improvement-plan-cip-
tool-water-wastewater-utilities

Water Research Foundation, Pipe Risk Screening ToolThis Excel-based tool helps
systems prioritize water distribution and transmission pipes for renewal projects. This
prioritization helps the system identify the set of pipes most at risk for failure and with
the greatest cost-based consequences for inclusion in the systems capital improvement
program.
http://www.waterrf.org/resources/pages/PublicWebTools-detail.aspx?ItemID=23

West Virginia, Asset Management GuidanceThis Excel-based tool consists of three
workbooks (Parts 1, 2 and 3) that assist systems in developing and maintaining an asset
management plan. The workbooks are setup to guide systems through the process over a
14-month time period.
http://www.wvdhhr.org/oehs/eed/i&cd/Asset_management.asp


Manual and Guidance Tools
EPA, Adaptive Response Framework for Drinking Water and Wastewater UtilitiesThis
document guides systems through climate-ready activities and helps with the
identification of needed resources and possible incentives to support and encourage
climate-readiness.
http://water.epa.gov/infrastructure/watersecurity/climate/upload/epa817f12009.pdf

EPA, Asset Management: A Best Practices GuideThis guide provides a comprehensive
overview of asset management benefits and best practices, and how to implement an
asset management program. It guides systems through five core questions that serve as
the foundation for many asset management best practices and as the starting point for
developing an asset management plan.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1000LP0.txt

EPA, Asset Management for Local OfficialsThis fact sheet serves as a guide to local
officials to help them understand the basics of asset management and their role in
successfully implementing an asset management program. The fact sheet explains the
unique role of local officials in building community support and the potential barriers
these officials can help to overcome.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1000LTX.txt

EPA, Building an Asset Management TeamThis fact sheet guides local officials and
systems through the process of building a successful asset management team. It
describes commitment to the team as a vital piece of system success, how to create and
maintain an asset management culture, and the various roles filled by key team
members.
http://www.epa.gov/ogwdw/smallsystems/pdfs/guide_smallsystems_assetmanagement
_teammanagement.pdf


EPA, Control and Mitigation of Drinking Water Losses in Distribution SystemsThis
document provides information on tools and techniques that help systems tailor a
program to meet water loss prevention needs and maintain infrastructure. A successful
water loss prevention program will help the system balance its resources used to address
economic restrictions, water availability, population and climate changes, regulatory
requirements, operational costs and public and environmental stewardship.
http://water.epa.gov/type/drink/pws/smallsystems/upload/
Water_Loss_Control_508_FINALDEc.pdf

EPA, Drinking Water Security for Small Systems Serving 3,300 or Fewer PersonsThis
guide is designed for community water systems (CWSs) serving 3,300 or fewer persons
and presents basic information and steps CWSs can take to improve security and
emergency preparedness at their water system. The guide explains why security
improvements are important and discusses Vulnerability Assessments (VAs) and
Emergency Response Plans (ERPs).
http://water.epa.gov/infrastructure/watersecurity/upload/2005_12_12_smallsystems_ve
ry_small_systems_guide.pdf

EPA, Ensuring a Sustainable Future: An Energy Management Guidebook for Wastewater
and Water UtilitiesThis guide helps water systems serving fewer than 10,000 people
understand general record keeping requirements, including which records they are
required to keep and the amount of time that information should be retained to maintain
a comprehensive history. The guide also provides insight into the benefits of record
keeping, and how to generate and store secure records.
http://water.epa.gov/infrastructure/sustain/upload/Final-Energy-Management-
Guidebook.pdf

EPA, Gaining Operational and Managerial Efficiencies Through Water System
PartnershipsCase studies of system partnerships provide examples of the many
different approaches to forming partnerships, strengthening relationships and achieving
managerial and operational efficiencies.
http://water.epa.gov/type/drink/pws/smallsystems/upload/
2009_10_21_smallsystems_pdfs_casestudies_smallsystems_gainingoperational.pdf


EPA, Getting in Step: A Guide for Conducting Watershed Outreach CampaignsThis
stakeholder guide, published by EPA, can provide systems with the tools needed to
effectively identify, engage and involve stakeholders. Key concepts highlighted in the
guide include: identifying driving forces, forming a stakeholder group, differentiating
between positions and needs, keeping the process moving forward, dealing with conflict
and hidden agendas and making decisions using a consensus-based approach.
http://water.epa.gov/type/watersheds/outreach/upload/gettinginstepedition3.pdf

This document provides practical strategies for using Lean manufacturing methods to
reduce water use, while improving operational performance. Lean provides proven
implementation-based methods for making significant operational improvements at
systems and engaging employees in continual improvement efforts. Lean methods offer
how to techniques to make implementation happen and deliver results.
http://www.epa.gov/lean/environment/toolkits/water/resources/lean-water-toolkit.pdf

EPA, Manual Interstate Mutual Aid and Assistance: EMAC Tips for the Water Sector
This two-page factsheet provides a list of helpful tips to aid water sector stakeholders in
accessing and using interstate mutual aid and assistance during times of emergency.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1004B98.txt

EPA, Preventive Maintenance Card File for Small Public Water Systems Using Ground
WaterThis booklet is divided into sections that outline daily, weekly and monthly
maintenance tasks, plus individual sections that describe specific tasks for each month of
the year. Each section contains guidance notes that provide additional information on
some tasks. The notes correspond to the tasks on the accompanying cards.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=P1009V0M.txt


EPA, Record Keeping Rules: A Quick Reference GuideThis guide helps water systems
serving fewer than 10,000 people understand general record keeping requirements,
including which records they are required to keep and the amount of time that
information should be retained to maintain a comprehensive history. The guide also
provides insight into the benefits of record keeping, and how to generate and store
secure records.
http://water.epa.gov/infrastructure/drinkingwater/pws/cupss/upload/guide_smallsyste
ms_recordkeepingrules.pdf

EPA, Setting Small Drinking Water System Rates for a Sustainable FutureThis manual,
part of the Simple Tools for Effective Performance (STEP) Guide Series, walks CWSs
serving 3,300 or fewer people through a seven-step plan to understanding the full costs
of running a system. It includes worksheets to help organize and calculate: expenses,
revenues, reserve requirements, customer costs and rates that will allow systems to
obtain a full recovery of those costs. The guide also provides guidance on implementing
and reviewing the rate.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000D2NM.txt

EPA, Strategic Planning: A Handbook for Small Water SystemsThis manual, part of the
Simple Tools for Effective Performance (STEP) Guide Series, illustrates a seven-step action
plan that CWSs and non-transient non-community water systems (NTNCWSs) serving
3,300 people or fewer can take to start developing a strategic plan. The guide contains
worksheets that help systems to look at all aspects of their system and develop values
and goals to help systems develop a strategic plan.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000JTPU.txt

EPA, Taking Stock of Your Water System: A Simple Asset Inventory for Very Small
Drinking Water SystemsThis brochure provides information and worksheets for very
small water systems to help them to prepare an asset inventory and to begin to develop a
written asset management budget. Asset inventory worksheets (both completed
examples and blank) help to calculate the remaining useful life of various types of water
infrastructure equipment.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=30006MBT.txt


EPA, Talking to Your Decision Makers: A Best Practices GuideThis guide helps owners
and operators of community water systems serving fewer than 10,000 customers to
better understand: the role of local individual(s) or group(s) that oversee and make
decisions affecting their water system; the benefit of having a good relationship with
decision makers; and how to effectively communicate water system needs to decision
makers.
http://nepis.epa.gov/Exe/ZyPURL.cgi?Dockey=2000ZZB6.txt

EPA, Water System Operator Roles and Responsibilities: A Best Practices GuideThis
guide helps owners and operators of public water systems serving fewer than 10,000
customers to better understand operators roles and responsibilities in delivering safe
water to customers and additional responsibilities that vary based on system size,
characteristics (e.g., complexity of treatment), managerial structure and regulatory
requirements.
http://www.epa.gov/safewater/smallsystems/pdfs/guide_smallsystems_operator_08-25-
06.pdf

EPA, Water System Owner Roles and Responsibilities: A Best Practices GuideThis
guide helps owners and operators of public water systems serving fewer than 10,000
customers to better understand: owners roles and responsibilities in delivering safe
water to customers; and additional responsibilities that vary based on system size,
characteristics (e.g., complexity of treatment), managerial structure and regulatory
requirements.
http://www.epa.gov/ogwdw/smallsystems/pdfs/guide_smallsystems_owner_08-25-
06.pdf

EPA and DOT Federal Highway Administration (FHWA), Memorandum of Understanding
(MOU) Infrastructure Asset Management Technology Exchange This MOU between
EPA and the U.S. Department of Transportations (DOT) FHWA is an example of a formal
multi-sector asset management agreement. The agreement establishes authorities,
cooperative strategies and points of contact for daily operations as the FHWA and EPA
work to preserve, improve and expand both the national highway system and water and
wastewater infrastructure.
http://www.fhwa.dot.gov/infrastructure/asstmgmt/epamou.pdf


EPA and DOT Federal Highway Administration (FHWA), Multisector Asset Management
Case StudiesThese case studies were developed by EPA and DOTs FHWA. The case
studies represent multi-sector or whole of government asset management strategies,
and are designed to gather lessons learned and summarize the knowledge and
experiences of entities that have adopted asset management approaches across multiple
infrastructure systems. Case studies are presented from: Calgary, Alberta, Canada;
Hamilton, Ontario, Canada; Henderson, Nevada, USA; Portland, Oregon, USA; and Saco,
Maine, USA.
http://water.epa.gov/aboutow/owm/upload/2009_05_07_assetmanages_msamcs_final.
pdf

Kansas, AM KAN Work! An Asset Management and Energy Efficiency ManualThis
manual provides guidance on assessing the current status of system operations and
developing strategic plans for sustainable water service. It includes numerous video clips
that present information on how a particular system completed an asset management
task, the lessons learned and challenges faced. Cost is $65, which includes a hardcopy of
the manual, two DVDs containing an interactive version of the manual and additional
resource materials, as well as shipping costs.
Contact Cathy Tucker-Vogel, Kansas Department of Health and Environment

National Rural Water Association, White Paper on Climate Change Impacts on Small and
Rural Public Water SystemsThis white paper presents a critical evaluation of the
possible impacts on small and rural water systems and management/operational
techniques or actions that may be indicated as a result of these potential impacts. This
white paper identifies specific climate change impacts that may affect small water
systems and suggests approaches to deal with those impacts.
http://www.nrwa.org/benefits/whitepapers/2010_Update/Climate%20white%20paper%
20June%2022_2010%20-%20Final.pdf


New England Water Works Association, The Drinking Water Workforce Crisis on the
Horizon: What Can be Done to Recruit and Develop Future Operators and Who Can Do
It?This brochure recognizes the threat of the impending shortage of qualified drinking
water operators and identifies actions stakeholders (e.g., systems, public officials, states,
associations and EPA) can take to recruit, train and retain the next generation of drinking
water professionals.
http://www.newwa.org/Portals/0/Utility%20Resources/DW%20Workforce%20Brochure-
Revised%2012-9-2011%20Low%20Res.pdf

Rural Community Assistance Corporation, Sustainable Infrastructure for Small System
Public Services: A Planning and Resources GuideThis guidebook provides informational
material, worksheets, examples, case studies and resources on water conservation,
energy efficiency and renewable energy for small systems.
http://www.rcac.org/assets/green_infra/gig.pdf

Rural Community Assistance Partnership, Formulate Great Rates: The Guide to
Conducting a Rate Study for a Water SystemA guide to developing a fair and equitable
rate structure in a small drinking water or wastewater systems. The guide walks users
step-by-step through various worksheets in a process to calculate rates. Detailed
instructions (including calculations) are provided for each worksheet, which can be
completed by hand or electronically.
http://www.rcap.org/rateguide

Syracuse University Environmental Finance Center, The Value of Water: Whats it Worth
to You and Your Community?This public education brochure presents easy-to-read
information to consumers describing: the importance of water to the public; water supply
and consumption; water and wastewater infrastructure; aging and impaired
infrastructure and the value of water. The brochure can be downloaded for printing and
is available in an interactive electronic version.
http://efc.syracusecoe.org/efc/sub.html?skuvar=251


Washington State, Small Water System Management Program GuideThis guidebook is
divided into managerial, technical and financial chapters. Each chapter includes a table of
Next Steps, which can be used to track unaddressed items and planned future system
improvements. This guidebook contains tables and links to Excel spreadsheets with an
explanation of how to use them.
http://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/WaterSystemDesig
nandPlanning/SmallWaterSystemMgmt.aspx

Water Environment Federation, Survival Guide: Public Communications for Water
ProfessionalsThis guide was developed by communications experts in the water quality
field, and can help systems overcome challenges and seize opportunities for developing
positive relations with customers, community leaders, interest groups, the media and
other individuals and organizations. This guide includes options for public education, how
to perform public education, how to handle the media and associated examples.
www.wef.org/WorkArea/DownloadAsset.aspx?id=7120

Programmatic Tools
Effective Utility Management Resource ToolboxThis tool is a compilation of resources
that corresponds with the Ten Attributes of Effectively-Managed Water Sector Utilities
(Attributes) and the five keys to management success. The EUM Attributes provide a
succinct indication of where effectively-managed systems focus their efforts and what
they strive to achieve, and offer a useful and concise reference point for system managers
seeking to improve organization-wide performance. The Attributes comprise a
comprehensive framework related to operations, infrastructure, customer satisfaction,
community welfare, natural resource stewardship and financial performance. The Keys to
Management Success include frequently used management approaches that have been
shown to help systems manage more effectively. The Keys can help systems integrate
improvement efforts across the Attributes.
http://www.watereum.org/resources/resource-toolbox/


EPA, Check Up Program for Small Systems (CUPSS)CUPSS is a free, EPA supported
desktop software application that helps systems with maintaining an asset inventory
through planning, budgeting, financial planning and keeping up-to-date maintenance
records. CUPSS can help systems to develop a record of assets, a schedule of required
tasks, an understanding of their finances and a tailored asset management plan.
http://www.epa.gov/cupss
http://water.epa.gov/infrastructure/drinkingwater/pws/cupss/training.cfm

EPA, Energy Star Portfolio ManagerThis is an interactive energy management tool that
allows systems to track and assess energy and water consumption across their entire
portfolio of buildings. Whether systems own, manage or hold properties for investment,
Portfolio Manager can help set investment priorities, identify under-performing buildings
and verify efficiency improvements. The tool works in a secure online environment, and
systems can work towards receiving EPA recognition for superior energy performance.
http://www.energystar.gov/index.cfm?c=evaluate_performance.bus_portfoliomanager

EPA, Tabletop Exercise Tool for Water Systems: Emergency Preparedness, Response,
and Climate Resiliency (TTX Tool)This PC-based tool contains materials to assist
systems interested in planning and facilitating tabletop exercises. The TTX Tool contains
15 scenarios that address an all-hazards approach to emergency preparedness and
response, including natural hazards and manmade incidents, and also introduces users to
the potential impacts of climate change on the water sector. The natural and manmade
hazards address short-term emergency response activities, whereas the inclusion of
climate change-related scenarios provides an opportunity for systems to consider and
implement long-term planning measures into their operations in order to mitigate the
potential impacts of climate change. Each scenario has a fully-customizable Situation
Manual, Additional Discussion Questions and PowerPoint presentation. Users can modify
these materials, allowing them to conduct a tabletop exercise to meet their specific
needs.
http://yosemite.epa.gov/ow/SReg.nsf/description/TTX_Tool


EPA, WaterSense ProgramThe WaterSense Program offers tools to water systems to
protect the future of the nations water supply by promoting water efficiency and
enhancing the market for water-efficient products, programs and practices. Water
systems can apply to become a WaterSense Program partner and receive tools they can
use to promote their own water efficiency programs.
http://www.epa.gov/WaterSense/pubs/utilities.html

Department of Housing and Urban Development (HUD)-Department of Transportation
(DOT)-EPA Partnership for Sustainable CommunitiesThe Partnership for Sustainable
Communities is an interagency partnership between EPA, DOT and the U.S. Department
of Housing and Urban Development (HUD). The Partnership works to coordinate federal
water, housing, transportation and other infrastructure investments to enhance the
sustainability and livability of communities. The Partnerships website provides links to
publications and other materials (e.g., case studies) developed or sponsored by the
participating agencies.
http://www.sustainablecommunities.gov/

Kentucky Infrastructure Authority, Water Resource Information System (WRIS)
Kentuckys WRIS website, developed through the cooperative efforts of water and
wastewater treatment systems, includes a geographic information system (GIS) and
information on state water resources, project development, emergency response,
regulations, planning and other topics.
http://kia.ky.gov/wris/

Missouri Rural Water Association, Smart Phone Apps For iPhone and AndroidThese
smartphone apps are free of charge and are available at both the Google Play Store and
the Apple Store. Users simply search MRWA to download the apps. The apps can
assist water system personnel with a variety of functions, including well disinfection
dosage, disinfection calculations, sizing chemical pumps, well drawdown, water
treatment dosage calculations, water leak loss calculations and flushing flows.
http://www.moruralwater.org/what_we_offer.php#Phone%20Apps


New York State and New York State Rural Water, Small System Template for Standard
Operating ProceduresThis Standard Operating Procedures form provides templates to
help small water systems maintain effective and efficient practices by organizing system
information, including personnel contact information and operating practices, into one
document.
http://www.nyruralwater.org/downloads/files/SOPFormsforSmallSystemsvJuly2009.pdf

San Diego Public Utilities Department, Customer Satisfaction SurveySan Diegos Public
Utilities Department encourages customers to report on their satisfaction with the
Departments service through periodic door-hanger surveys (also accessible to customers
and other systems online).
http://www.sandiego.gov/water/gen-info/outreach/opssurvey.shtml

Water Environment Research Foundation and Water Research Foundation, Sustainable
Infrastructure Management Program Learning Environment (SIMPLE)This website
contains processes, practice guidelines and templates to assist systems in developing an
asset management plan. The website also contains a suite of asset management tools
that walk small systems through five key asset management steps, including: developing
an asset inventory, prioritizing assets, planning for the future, carrying out the plan and
next steps. The tool includes corresponding resources including guidance and templates.
http://simple.werf.org/Books/Contents/What-is-SIMPLE-/Overview

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