Problem Determination and Service Guide - x3500
Problem Determination and Service Guide - x3500
Problem Determination and Service Guide - x3500
Note
Before using this information and the product it supports, read the general information in Appendix B, Notices, on page 169.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1. Introduction . . . . . . . . . . .
Related documentation . . . . . . . . . . .
Notices and statements in this document . . . . .
Features and specifications . . . . . . . . . .
Server controls, LEDs, and connectors . . . . .
Front view . . . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . .
Internal LEDs, connectors, and jumpers . . . . .
System-board internal connectors and switches .
System-board LEDs . . . . . . . . . . .
System-board external connectors . . . . . .
SAS backplane . . . . . . . . . . . . .
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. 1
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Chapter 5. Diagnostics . . . . . . . . . . .
Diagnostic tools . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . . . .
POST beep codes . . . . . . . . . . . .
Error logs . . . . . . . . . . . . . . .
POST error codes . . . . . . . . . . . .
Checkout procedure . . . . . . . . . . . .
About the checkout procedure . . . . . . . .
Performing the checkout procedure . . . . . .
Checkpoint codes (trained service technicians only) .
Troubleshooting tables and procedures . . . . .
DVD drive problems . . . . . . . . . . .
General problems . . . . . . . . . . . .
Fan problems . . . . . . . . . . . . . .
Hard disk drive problems . . . . . . . . . .
Intermittent problems . . . . . . . . . . .
Keyboard, mouse, or pointing-device problems. .
Memory problems . . . . . . . . . . . .
Microprocessor problems. . . . . . . . . .
Monitor problems . . . . . . . . . . . .
Optional-device problems . . . . . . . . .
Power problems . . . . . . . . . . . . .
Serial port problems . . . . . . . . . . .
ServerGuide problems. . . . . . . . . . .
Software problems . . . . . . . . . . . .
Server boot failure problem . . . . . . . . .
Universal Serial Bus (USB) port problems . . .
Video problems . . . . . . . . . . . . .
Light path diagnostics . . . . . . . . . . . .
Remind button . . . . . . . . . . . . .
Light path diagnostics LEDs . . . . . . . .
Power-supply LEDs. . . . . . . . . . . . .
Diagnostic programs, messages, and error codes .
Running the diagnostic programs. . . . . . .
Diagnostic text messages . . . . . . . . .
Viewing the test log. . . . . . . . . . . .
Diagnostic error codes . . . . . . . . . .
Recovering from a BIOS update failure . . . . .
System-error log messages . . . . . . . . . .
Solving power problems . . . . . . . . . . .
Solving Ethernet controller problems . . . . . .
Solving undetermined problems . . . . . . . .
Problem determination tips . . . . . . . . . .
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IBM System x3500 Type 7977: Problem Determination and Service Guide
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Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . . . . . . . . . . . .
Battery return program . . . . . . . . . . . . . . . . . . . . .
Particulate contamination. . . . . . . . . . . . . . . . . . . . .
Documentation format . . . . . . . . . . . . . . . . . . . . . .
Telecommunication regulatory statement . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . . . . . . . .
Industry Canada Class A emission compliance statement . . . . . . . .
Avis de conformit la rglementation d'Industrie Canada . . . . . . .
Australia and New Zealand Class A statement . . . . . . . . . . . .
European Union EMC Directive conformance statement . . . . . . . .
Germany Class A statement . . . . . . . . . . . . . . . . . .
VCCI Class A statement . . . . . . . . . . . . . . . . . . . .
Japan Electronics and Information Technology Industries Association (JEITA)
statement . . . . . . . . . . . . . . . . . . . . . . . .
Korea Communications Commission (KCC) statement . . . . . . . . .
Russia Electromagnetic Interference (EMI) Class A statement . . . . . .
People's Republic of China Class A electronic emission statement . . . .
Taiwan Class A compliance statement . . . . . . . . . . . . . . .
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Contents
vi
IBM System x3500 Type 7977: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
vii
viii
IBM System x3500 Type 7977: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM System x3500 Type 7977 server. It
describes the diagnostic tools that come with the server, error codes and suggested
actions, and instructions for replacing failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some optional devices.
v Users Guide
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It provides general information about the server, including information about
features, and how to configure the server. It also contains detailed instructions for
installing, removing, and connecting optional devices that the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM Documentation CD. It contains translated
caution and danger statements. Each caution and danger statement that appears
in the documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the Documentation CD. It contains information about
the terms of the warranty and getting service and assistance.
Depending on the server model, additional documentation might be included on the
IBM Documentation CD.
The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/support/.
2. Under Search technical support, type IBM System x3500, and click Search.
IBM System x3500 Type 7977: Problem Determination and Service Guide
Hot-swap fans:
v Three (standard)
v Upgradeable to six fans (for redundant
cooling)
Note: To upgrade to redundant cooling, install
the redundant power and cooling option kit. Kit
includes one 835-watt hot-swap power-supply
and three hot-swap fans.
Size:
v Tower
Height: 440 mm (17.3 in.)
Depth: 747 mm (29.4 in.)
Width: 218 mm (8.6 in.)
Weight: approximately 38 kg (84 lb) when
fully configured or 20 kg (42 lb) minimum
v Rack
5U
Height: 218 mm (8.6 in.)
Depth: 696 mm (27.4 in.)
Width: 424 mm (16.7 in.)
Weight: approximately 34 kg (75 lb) when
fully configured or 20 kg (42 lb) minimum
Electrical input:
v Sine-wave input (50-60 Hz) required
Racks are marked in vertical increments of 4.45 v Input voltage low range:
cm (1.75 inches). Each increment is referred to
Minimum: 100 V ac
as a unit, or U. A 1-U-high device is 4.45 cm
Maximum: 127 V ac
(1.75 inches) tall.
v Input voltage high range:
Minimum: 200 V ac
Integrated functions:
Maximum: 240 V ac
v Baseboard management controller (Intelligent v Approximate input kilovolt-amperes (kVA):
Platform Management Interface (IPMI) 2.0
Minimum: 0.60 kVA
compliant)
Maximum: 0.88 kVA
v Service microprocessor support for Remote
Notes:
Supervisor Adapter II SlimLine
v Light path diagnostics
1. Power consumption and heat output vary
v ServeRAID-8k (512 MB with battery backup)
depending on the number and type of optional
and ServeRAID-8s SAS Controllers support
features that are installed and the
RAID levels 0, 1, 1E,,10, 5, 6, 50, and 60
power-management optional features that are
Note: The server will not start without a
in use.
RAID controller installed.
2.
These levels were measured in controlled
Eight 3.5inch hard disk drive models:
acoustical environments according to the
ServeRAID-8k-l or ServeRAID-8k
procedures that are specified by the American
Twelve 2.5-inch hard disk drive models:
National Standards Institute (ANSI) S12.10 and
ServeRAID-8k and ServeRAID-8s
ISO 7779 and are reported in accordance with
The ServeRAID-8s controller is only
ISO 9296. Actual sound-pressure levels in a
supported in slot 2.
given location might exceed the average stated
The ServeRAID-8s is currently limited in
values because of room reflections and other
setup as the first boot priority.
nearby noise sources. The declared
v Four Universal Serial Bus (USB) ports (2.0)
sound-power levels indicate an upper limit,
Two on rear of server
below which a large number of computers will
Two on front of server
operate.
v Broadcom 5721 and 5721KFB3 10/100/1000
Gigabit Ethernet controllers
v ATI PCI ES1000 video
16 MB video memory
VGA and SVGA compatible
v ATA-100 single-channel IDE controller (bus
mastering)
v Vitesse VSC7250 SAS/SATA RAID controller
v Mouse connector
v Keyboard connector
v Serial connector
Chapter 1. Introduction
Front view
The following illustration shows the controls and LEDs on the front of the server.
Note: The front bezel door is not shown so that the drive bays are visible.
System power LED
Power-control button
Hard disk drive activity LED
System locator LED
System-information LED
System-error LED
USB 2
USB 1
DVD drive
activity LED
(green)
DVD-eject button
Hard disk
drive status
LED (amber)
Hard disk
drive activity
LED (green)
System Power-on LED: When this LED is lit and not flashing, it indicates that the
server is turned on. When this LED is flashing, it indicates that the server is turned
off and still connected to an ac power source. When this LED is off, it indicates that
ac power is not present, or the power supply or the LED itself has failed. A power
LED is also on the rear of the server.
Power-control button: Press this button to turn the server on and off manually. A
power-control-button shield comes with the server. You can install this disk-shaped
shield to prevent the server from being turned off accidentally.
Hard disk drive activity LED: When this LED is flashing, it indicates that a hard
disk drive is in use.
System locator LED: Use this LED to visually locate the server among other
servers. You can use IBM Director to light this LED remotely.
IBM System x3500 Type 7977: Problem Determination and Service Guide
System-information LED: When this amber LED is on, the server power supplies
are nonredundant, or some other noncritical event has occurred. The event is
recorded in the error log. Check the light path diagnostic panel for more information.
System-error LED: When this amber LED is lit, it indicates that a system error has
occurred. Use the diagnostic LED panel and the system service label on the inside
of the left-side cover to further isolate the error.
USB 1: Connect a USB device to this connector.
USB 2: Connect a USB device to this connector.
DVD-eject button: Press this button to release a CD or DVD from the DVD drive.
Hard disk drive status LED: When this LED is lit, it indicates that the associated
hard disk drive has failed. If an optional RAID adapter is installed in the server and
the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED
flashes rapidly (three flashes per second), the controller is identifying the drive.
Hard disk drive activity LED: When this LED is flashing, it indicates that the drive
is in use.
Hard disk drive status LED: On some server models, each hot-swap hard disk
drive has a status LED. When this LED is lit, it indicates that the drive has failed. If
an optional IBM ServeRAID controller is installed in the server, when this LED is
flashing slowly (one flash per second), it indicates that the drive is being rebuilt.
When the LED is flashing rapidly (three flashes per second), it indicates that the
controller is identifying the drive.
DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in
use.
Chapter 1. Introduction
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power cord
AC power LED
DC power LED
Mouse
Keyboard
Serial 1
(COM 1)
Parallel
Video
USB 4
Ethernet 10/100/1000
USB 3
Ethernet 10/100/1000
RJ-45
Serial 2
(COM 2)
IBM System x3500 Type 7977: Problem Determination and Service Guide
COM 2 connector: Connect a 9-pin serial device to this connector. This connector
can also be redirected in the Configuration/Setup Utility program for use with the
baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine
to control the server remotely. Do not connect any 9-pin serial devices to this
connector when it is configured for use with the BMC or Remote Supervisor Adapter
II SlimLine.
Note: When this connector is configured for use with the server management, do
not connect any other 9-pin serial devices to this connector.
Chapter 1. Introduction
Wake on LAN
(CN 45)
IBM System x3500 Type 7977: Problem Determination and Service Guide
Description
Boot block:
v Leave the switch in the Off position for normal mode.
v Move the switch to the On position to enable the system
to recover if the BIOS code becomes damaged.
See Recovering from a BIOS update failure on page 149
for more information.
Clear CMOS:
v Leave the switch in the Off position to keep the CMOS
data.
v Move the switch to the On position to clear the CMOS
data, which clears the power-on password and
administrator password.
Notes:
1. Before you change any switch settings or move any jumpers, turn off the server;
then, disconnect all power cords and external cables. (Review the information in
Safety on page vii, Installation guidelines on page 55, and Handling
static-sensitive devices on page 57.)
2. Any system-board switch or jumper blocks that are not shown in the illustrations
in this document are reserved.
Chapter 1. Introduction
System-board LEDs
The following illustration shows the switches and LEDs on the system board.
Microprocessor 1
error LED
DIMM
error LEDs
1 thru 12
Microprocessor
mismatch
LED
Microprocessor 2
error LED
VRM error
LED
Slot 1
error LED
Slot 2
error LED
Slot 3
error LED
Slot 4
error LED
Slot 5
error LED
Slot 6
error LED
10
IBM System x3500 Type 7977: Problem Determination and Service Guide
SAS backplane
The following illustration shows the connectors on the SAS backplane.
Hard disk drive connectors
Power connector
Signal connector
Chapter 1. Introduction
11
12
IBM System x3500 Type 7977: Problem Determination and Service Guide
13
data, and to remotely manage a network. For information about using these
programs, see Using the baseboard management controller on page 22.
v Boot Menu program
The Boot Menu program is part of the BIOS. Use it to override the startup
sequence that is set in the Configuration/Setup Utility program and temporarily
assign a device to be first in the startup sequence, see Using the Boot Menu
program on page 34.
v Broadcom Gigabit Ethernet Utility program
The Broadcom Gigabit Ethernet Utility program is part of the BIOS. You can use
it to configure the network as a startable device, and you can customize where
the network startup option appears in your startup sequence. Enable the
Broadcom Gigabit Ethernet Utility from the Configuration/Setup Utility program.
For information, see Enabling the Broadcom Gigabit Ethernet Utility program on
page 34.
v Ethernet controller configuration
For information about configuring the Ethernet controller, see Configuring the
Broadcom Gigabit Ethernet controller on page 35.
v Remote Supervisor Adapter II SlimLine configuration
For information about setting up and cabling the Remote Supervisor Adapter II
SlimLine, see Setting up the Remote Supervisor Adapter II SlimLine on page
35.
v ServeRAID Manager
ServeRAID Manager is available as a stand-alone program and as an IBM
Director extension. Use the ServeRAID Manager to define and configure the
disk-array subsystem before you install the operating system. For information
about using this program, see Using ServeRAID Manager on page 38.
v IBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage servers. If you plan to use IBM Director to manage the server,
you must check for the latest applicable IBM Director updates and interim fixes.
For information about updating IBM Director, see Updating IBM Director on
page 40. For more information about IBM Director, see the IBM Director
documentation on the IBM Director CD.
14
IBM System x3500 Type 7977: Problem Determination and Service Guide
15
v System Information
Select this choice to view information about the server. When you make changes
through other choices in the Configuration/Setup Utility program, some of those
changes are reflected in the system information; you cannot change settings
directly in the system information.
This choice is on the full Configuration/Setup Utility menu only.
v Devices and I/O Ports
Select this choice to view or change assignments for devices and input/output
(I/O) ports.
Select this choice to enable or disable integrated Ethernet controllers and all
standard ports (such as serial, USB, and parallel). Enable is the default setting
for all controllers. If you disable a device, it cannot be configured, and the
operating system will not be able to detect it (this is equivalent to disconnecting
the device). If you disable the integrated Ethernet controller and no Ethernet
adapter is installed, the server will have no Ethernet capability. If you disable the
integrated USB controller, the server will have no USB capability; to maintain
USB capability, make sure that Enabled is selected for the USB Support and
USB 2.0 Support options.
Select this choice to enable and configure serial remote video and keyboard
redirection, and to set other remote console values.
This choice is on the full Configuration/Setup Utility menu only.
Parallel Port Setup
Select this choice to enable or disable the parallel port and to adjust the
parallel port resources and features.
Remote Console Redirection
Select this choice to enable and configure serial remote video and keyboard
redirection.
System MAC Addresses
Select this choice to view the MAC addresses of the server.
Advanced Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board and to configure memory features.
Attention: Do not make changes in the Advanced Chipset Control option
unless you are directed to do so by an IBM authorized service representative.
Video
Select this choice to view the video information.
v Date and Time
Select this choice to set the date and time in the server, in 24-hour format
(hour:minute:second).
v System Security
Select this choice to set password settings. See Passwords on page 19 for
more information about passwords. You can also enable the chassis-intrusion
detector to alert you each time that the server cover is removed.
Administrator Password
This choice is on the Configuration/Setup Utility menu only if an optional IBM
Remote Supervisor Adapter II SlimLine Slimline is installed.
Select this choice to set or change an administrator password. An
administrator password is intended to be used by a system administrator; it
limits access to the full Configuration/Setup Utility menu. If an administrator
password is set, the full Configuration/Setup Utility menu is available only if
16
IBM System x3500 Type 7977: Problem Determination and Service Guide
you type the administrator password at the password prompt. For more
information, see Administrator password on page 20.
Power-on Password
Select this choice to set or change a power-on password. See Power-on
password on page 19 for more information.
v Start Options
Select this choice to view or change the start options. Changes in the start
options take effect when you restart the server.
You can set keyboard operating characteristics, such as whether the server starts
with the keyboard number lock on or off. You can enable the server to run
without a monitor, or keyboard.
This choice is on the full Configuration/Setup Utility menu only.
Startup Sequence Options
The startup sequence specifies the order in which the server checks devices
to find a boot record. The server starts from the first boot record that it finds. If
the server has Wake on LAN hardware and software and the operating
system supports Wake on LAN functions, you can specify a startup sequence
for the Wake on LAN functions. You can also specify whether an integrated
controller or a PCI adapter has boot precedence.
If you enable the boot fail count, the BIOS default settings will be restored
after three consecutive failures to find a boot record.
v Advanced Setup
Select this choice to change settings for advanced hardware features.
Important: The server might malfunction if these optional devices are incorrectly
configured. Follow the instructions on the screen carefully.
This choice is on the full Configuration/Setup Utility menu only.
CPU Options
Select this choice to enable or disable Hyper-Threading, the pre-fetch queue,
C1 enhanced mode, and no-execute mode memory protection.
The default setting for Hyper-Threading is Enabled.
PCI Bus Control
Select this choice to view the system resources that are used by the installed
PCI, PCI Express, or PCI-X devices.
IPMI
Select this choice to view or clear the system event log, make changes to the
serial/modem device commands and the POST watchdog settings, and view
the LAN settings.
- IPMI Specification Version
This is a nonselectable menu item that displays the IPMI and BMC version.
- BMC Hardware/Firmware Version
This is a nonselectable menu item that displays the BMC firmware version.
- Clear System Event Log
Enable or disable the system event log clearing. If system event-log
clearing is enabled, it will reset to disabled when the BMC system-event log
is cleared. Disabled is the default setting.
- Existing Event Log number
This is a nonselectable menu item that displays the number of entries in
the system-event log.
17
18
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Restore Settings
Select this choice to cancel the changes that you have made in the settings and
restore the previous settings.
v Load Default Settings
Select this choice to cancel the changes that you have made in the settings and
restore the factory settings.
v Exit Setup
Select this choice to exit from the Configuration/Setup Utility program. If you have
not saved the changes that you have made in the settings, you are asked
whether you want to save the changes or exit without saving them.
Passwords
From the System Security choice, you can set, change, and delete a power-on
password and an administrator password. The System Security choice is on the
full Configuration/Setup menu only.
If you set only a power-on password, you must type the power-on password to
complete the system startup and to have access to the full Configuration/Setup
Utility menu.
An administrator password is intended to be used by a system administrator; it
limits access to the full Configuration/Setup Utility menu. If you set only an
administrator password, you do not have to type a password to complete the
system startup, but you must type the administrator password to access the
Configuration/Setup Utility menu.
If you set a power-on password for a user and an administrator password for a
system administrator, you can type either password to complete the system startup.
A system administrator who types the administrator password has access to the full
Configuration/Setup Utility menu; the system administrator can give the user
authority to set, change, and delete the power-on password. A user who types the
power-on password has access to only the limited Configuration/Setup Utility menu;
the user can set, change, and delete the power-on password, if the system
administrator has given the user that authority.
Power-on password: If a power-on password is set, when you turn on the server,
the system startup will not be completed until you type the power-on password. You
can use any combination of up to seven characters (A - Z, a - z, and 0 - 9) for the
password.
When a power-on password is set, you can enable the Unattended Start mode, in
which the keyboard and mouse remain locked but the operating system can start.
You can unlock the keyboard and mouse by typing the power-on password.
If you forget the power-on password, you can regain access to the server in any of
the following ways:
v If an administrator password is set, type the administrator password at the
password prompt. Start the Configuration/Setup Utility program and reset the
power-on password.
v Remove the server battery and then reinstall it. See Battery on page 60 for
information on how to remove the battery from the system board.
v Toggle switch 2 of SW4 on the system board to the on position to bypass the
power-on password check.
19
Attention: Before you change any switch settings or move any jumpers, turn
off the server; then, disconnect all power cords and external cables. Do not
change settings or move jumpers on any system-board switch or jumper blocks
that are not shown in this document.
The following illustration shows the locations of the power-on password override,
boot recovery, and Wake on LAN bypass jumpers.
Wake on LAN
(CN 45)
While the server is turned off, toggle the position of switch 2 of SW4 to the On
position. You can then start the Configuration/Setup Utility program and reset the
power-on password. After you reset the password, turn off the server again and
move the switch back to the off position.
The power-on password override switch does not affect the administrator
password.
Administrator password: If an administrator password is set, you must type the
administrator password for access to the full Configuration/Setup Utility menu. You
can use any combination of up to seven characters (A - Z, a - z, and 0 - 9) for the
password. The Administrator Password choice is on the Configuration/Setup
Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is
installed.
Attention: If you forget the administrator password, you must replace the system
board.
20
IBM System x3500 Type 7977: Problem Determination and Service Guide
v An easy-to-use interface
v Diskette-free setup, and configuration programs that are based on detected
hardware
v ServeRAID Manager program, which configures your ServeRAID adapter or
integrated SAS/SATA controller with RAID capabilities
v Device drivers that are provided for the server model and detected hardware
v File-system type that is selectable during setup
ServerGuide features
Features and functions can vary slightly with different versions of the ServerGuide
program. To learn more about the version that you have, start the ServerGuide
Setup and Installation CD and view the online overview. Not all features are
supported on all server models.
The ServerGuide program requires a supported IBM server with an enabled
startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation
CD, you must have the operating-system CD to install the operating system.
The ServerGuide program performs the following tasks:
v Sets system date and time
v Detects an installed SAS RAID adapter or controller and runs the SAS RAID
configuration program
v Checks the microcode (firmware) levels of a ServeRAID adapter and determines
whether a later level is available from the CD
v Detects installed optional hardware devices and provides updated device drivers
for most adapters and devices
v Provides diskette-free installation for supported Windows operating systems
v Includes an online readme file with links to tips for your hardware and
operating-system installation
21
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
1. After you have completed the setup process, the operating-system installation
program starts. (You will need your operating-system CD to complete the
installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the program
checks the CD for newer device drivers. This information is stored and then
passed to the operating-system installation program.
3. The ServerGuide program prompts you to insert your operating-system CD and
restart the server. At this point, the installation program for the operating system
takes control to complete the installation.
22
IBM System x3500 Type 7977: Problem Determination and Service Guide
d.
e.
f.
g.
h.
i.
23
Linux configuration: For SOL operation on the server, you must configure the
Linux operating system to expose the Linux initialization (booting) process. This
enables users to log in to the Linux console through an SOL session and directs
Linux output to the serial console. See the documentation for your specific Linux
operating-system type for information and instructions.
Use one of the following procedures to enable SOL sessions for your Linux
operating system. You must be logged in as a root user to perform these
procedures.
Red Hat Enterprise Linux ES 2.1 configuration:
Note: This procedure is based on a default installation of Red Hat Enterprise Linux
ES 2.1. The file names, structures, and commands might be different for other
versions of Red Hat Linux.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the Red Hat Enterprise Linux ES 2.1 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # Run gettys in standard runlevels
section of the /etc/inittab file. This enables hardware flow control and enables
users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line at the bottom of the /etc/securetty file to enable a user to
log in as the root user through the SOL console:
ttyS0
LILO configuration: If you are using LILO, complete the following steps:
1. Complete the following steps to modify the /etc/lilo.conf file:
a. Add the following text to the end of the first default=linux line
-Monitor
e. Add the following text to the end of the first label=linux line:
-Monitor
f. Add the following line to the first image= section. This enables SOL.
append="console=ttyS0,19200n8 console=tty1"
24
IBM System x3500 Type 7977: Problem Determination and Service Guide
The following examples show the original content of the /etc/lilo.conf file and the
content of this file after modification.
Original /etc/lilo.conf contents
prompt
timeout=50
default=linux
boot=/dev/hda
map=/boot/map
install=/boot/boot.b
message=/boot/message
linear
image=/boot/vmlinuz-2.4.9-e.12smp
label=linux
initrd=/boot/initrd-2.4.9-e.12smp.img
read-only
root=/dev/hda6
image=/boot/vmlinuz-2.4.9-e.12
label=linux-up
initrd=/boot/initrd-2.4.9-e.12.img
read-only
root=/dev/hda6
25
2. Run the lilo command to store and activate the LILO configuration.
When the Linux operating system starts, a LILO boot: prompt is displayed instead
of the graphical user interface. Press Tab at this prompt to install all of the boot
options that are listed. To load the operating system in interactive mode, type
linux-Interact and then press Enter.
GRUB configuration: If you are using GRUB, complete the following steps to
modify the /boot/grub/grub.conf file:
1. Comment out the splashimage= line by adding a # at the beginning of this line.
2. Add the following line before the first title= line:
# This will allow you to only Monitor the OS boot via SOL
4. Append the following text to the kernel/ line of the first title= section:
console=ttyS0,19200 console=tty1
5. Add the following five lines between the two title= sections:
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
26
IBM System x3500 Type 7977: Problem Determination and Service Guide
Note: The entry that begins with kernel /vmlinuz is shown with a line break after
console=tty1. In your file, the entire entry must all be on one line.
The following examples show the original content of the /boot/grub/grub.conf file
and the content of this file after modification.
Original /boot/grub/grub.conf contents
#grub.conf generated by anaconda
#
# Note that you do not have to rerun grub after making changes to this file
# NOTICE:
root (hd0,0)
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
splashimage=(hd0,0)/grub/splash.xpm.gz
title Red Hat Enterprise Linux ES (2.4.9-e.12smp)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
27
root (hd0,0)
initrd /initrd-version.img
#boot=/dev/hda
default=0
timeout=10
# splashimage=(hd0,0)/grub/splash.xpm.gz
# This will allow you to only Monitor the OS boot via SOL
title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1
initrd /initrd-2.4.9-e.12smp.img
# This will allow you to Interact with the OS boot via SOL
title Red Hat Linux (2.4.9-e.12smp) SOL Interactive
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200
initrd /initrd-2.4.9-e.12smp.img
title Red Hat Enterprise Linux ES-up (2.4.9-e.12)
root (hd0,0)
kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6
initrd /initrd-2.4.9-e.12.img
You must restart the Linux operating system after you complete these procedures
for the changes to take effect and to enable SOL.
SUSE SLES 8.0 configuration:
Note: This procedure is based on a default installation of SUSE Linux Enterprise
Server (SLES) 8.0. The file names, structures, and commands might be different for
other versions of SUSE Linux.
Complete the following steps to configure the general Linux parameters for SOL
operation when using the SLES 8.0 operating system.
Note: Hardware flow control prevents character loss during communication over a
serial connection. You must enable it when using a Linux operating system.
1. Add the following line to the end of the # getty-programs for the normal
runlevels section of the /etc/inittab file. This enables hardware flow control and
enables users to log in through the SOL console.
7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102
2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to
enable a user to log in as the root user through the SOL console:
ttyS0
28
IBM System x3500 Type 7977: Problem Determination and Service Guide
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu.
b. Add the following line before the first title line:
# This will allow you to only Monitor the OS boot via SOL
d. Append the following text to the kernel line of the first title section:
console=ttyS0,19200 console=tty1
e. Add the following four lines between the first two title sections:
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
Notes
gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
title linux
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791
initrd (hd0,1)/boot/initrd
title floppy
root
chainloader +1
title failsafe
kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp
disableapic maxcpus=0 3
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
Notes
#gfxmanu (hd0,1)/boot/message
color white/blue black/light-gray
default 0
timeout 8
# This will allow you to only Monitor the OS boot via SOL
title linux SOL Monitor
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200
console=tty1
initrd (hd0,1)/boot/initrd
# This will allow you to Interact with the OS boot via SOL
title linux SOL Interactive
kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200
initrd (hd0,1)/boot/initrd
title floppy
29
Notes
initrd (hd0,1)/boot/initrd.shipped
Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.
You must restart the Linux operating system after you complete these procedures
for the changes to take effect and to enable SOL.
Microsoft Windows 2003 Standard Edition configuration:
Note: This procedure is based on a default installation of the Microsoft Windows
2003 operating system.
Complete the following steps to configure the Windows 2003 operating system for
SOL operation. You must be logged in as a user with administrator access to
perform this procedure.
1. Complete the following steps to determine which boot entry ID to modify:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. In the Boot Entries section, locate the boot entry ID for the section with an
OS friendly name of Windows Server 2003, Standard. Write down the boot
entry ID for use in the next step.
2. To enable the Microsoft Windows Emergency Management System (EMS), at a
Windows command prompt, type
bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id
where boot_id is the boot entry ID from step 1b; then, press Enter.
3. Complete the following steps to verify that the EMS console is redirected to the
COM2 serial port:
a. Type bootcfg at a Windows command prompt; then, press Enter to display
the current boot options for your server.
b. Verify the following changes to the bootcfg settings:
v In the Boot Loader Settings section, make sure that redirect is set to
COM2 and that redirectbaudrate is set to 19200.
v In the Boot Entries section, make sure that the OS Load Options: line
has /redirect appended to the end of it.
The following examples show the original bootcfg program output and the output
after modification.
30
IBM System x3500 Type 7977: Problem Determination and Service Guide
You must restart the Windows 2003 operating system after you complete this
procedure for the changes to take effect and to enable SOL.
31
32
IBM System x3500 Type 7977: Problem Determination and Service Guide
smbridge
smbridge
smbridge
smbridge
status
start
stop
restart
33
Use the Serial over LAN capability to remotely perform control and management
functions over a Serial over LAN (SOL) network. You can also use SOL to
remotely view and change the server BIOS settings.
At a command prompt, type Telnet localhost 623 to access the SOL network.
Type help at the smbridge> prompt for more information.
Use the following commands in an SOL session:
connect
Connect to the LAN. Type connect -ip ip_address -u username -p
password.
identify
Control the system-locator LED on the front of the server.
power
Turn the server on and off remotely.
reboot
Force the server to restart.
sel get
Display the system event/error log.
sol
Configure the SOL function.
sysinfo
Display system information that is related to the server and the globally
unique identifier (GUID).
34
IBM System x3500 Type 7977: Problem Determination and Service Guide
Requirements
Make sure that the following Remote Supervisor Adapter II SlimLine requirements
are met:
v The Web interface Remote Disk function requires the client system to be running
Microsoft Windows 2000 or later. The Web interface Remote Control features
require the Java1.4 Plug-in or later. The following Web browsers are supported:
Microsoft Internet Explorer version 5.5 or later with the latest Service Pack
Netscape Navigator version 7.0 or later
Mozilla version 1.3 or later
v If you plan to configure Simple Network Management Protocol (SNMP) trap alerts
on the Remote Supervisor Adapter II SlimLine, install and compile the
management information base (MIB) on your SNMP manager.
v You will need an Internet connection to the client system to download software
and firmware from the IBM Support Web site during the installation process. The
Remote Supervisor Adapter II SlimLine firmware and the SNMP MIB are
Chapter 2. Configuration information and instructions
35
available on the ServerGuide Setup and Installation CD; the latest versions are
available at http://www.ibm.com/systems/management/serverguide/sub.html.
36
IBM System x3500 Type 7977: Problem Determination and Service Guide
After you configure the adapter, use the Web-based interface to create a backup
copy of the configuration so that you can restore the configuration, if you have to
replace the adapter. For more information, see the Remote Supervisor Adapter II
SlimLine Users Guide.
37
Select this choice to format a disk or verify the disk media. Select a device from
the list and read the instructions on the screen carefully before you make a
selection.
4.
5.
6.
7.
38
IBM System x3500 Type 7977: Problem Determination and Service Guide
39
40
IBM System x3500 Type 7977: Problem Determination and Service Guide
25
24
23
21
22
5
20
19
18
9
10
11
12
13
14
16
15
17
41
Index
42
Description
CRU
part number
(Tier 1)
39Y8355
41Y9068
DVD-ROM (primary)
39M3569
DVD-ROM (option)
39M3517
DVD-ROM (option)
39M3515
43W4615
43W8466
43W4575
43W4615
39M3509
DVD-ROM (option)
39M3519
42C0953
39M0135
43W4577
43W8467
39R7340
39R7342
39R7348
39R7350
39R7346
39M4521
39M4525
IBM System x3500 Type 7977: Problem Determination and Service Guide
CRU
part number.
(Tier 2)
24R2731
41Y9080
FRU
part number
Index
CRU
part number
(Tier 1)
Description
CRU
part number.
(Tier 2)
FRU
part number
39M4529
39R7344
39M4533
Bezel
44E3223
26K8680
41Y9043
43X0334
46C6425
10
41Y9067
11
44E4563
12
Microprocessor duct
39Y8501
13
44R5619
13
41Y9077
14
15
16
17
Left-side cover
39Y8362
18
39M6800
19
Heat sink
40K7438
20
41Y4275
20
43W5174
20
43W5175
20
41Y4276
20
41Y4277
20
43W5182
20
44R5644
20
41Y4278
20
43W5183
20
44R5645
20
44R5646
44E8783
44E8732
24R2694
39Y7125
43
Index
Description
CRU
part number
(Tier 1)
FRU
part number
20
43W5184
20
44R5647
20
41Y4279
20
44R5648
20
41Y4280
20
41Y8905
20
44E5117
20
41Y4223
20
46C7740
20
46C7742
20
46M1028
21
39M6783
22
39M5781
22
39M5784
22
46C7421
22
39M5790
22
46C7422
22
41Y2845
22
46C7423
23
41Y9086
24
25
26
39Y8499
24R2738
39Y7391
Alcohol wipe
44
CRU
part number.
(Tier 2)
59P4739
43W4325
39Y6081
39Y6090
39Y6095
39Y6100
30R5209
IBM System x3500 Type 7977: Problem Determination and Service Guide
Index
CRU
part number
(Tier 1)
Description
Adapter, iSCSI SX server (option)
30R5509
39R8750
25R8071
CRU
part number.
(Tier 2)
Chassis
41Y9084
25R8118
25R8088
13N2466
39R9343
39Y8341
26K7340
39Y8356
39Y8400
39Y8401
Cable, SAS power (models 12x, 22x, 42x, 52x, 62x, 72x,
82x, 92x, A2x, B2x, C2x, D2x, F2x, G2x, H2x, M2x, Q4x,
R2x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E9x, EBx, EFx,
EGx)
39Y8508
Cable, mini SAS signal (models A2x, B2x, C2x, D2x, F2x,
G2x, H2x, M2x, Q4x, R2x, 12x, 22x, 42x, 52x, 62x, 72x,
82x, 92x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E9x, EBx,
EFx, EGx)
46C4006
46M6498
25R0048
44E4042
44E4040
42C2378
46C7660
44E4044
42C1053
41Y9069
32P4743
40K2553
Drive bay filler (models 12x, 22x, 42x, 52x, 62x, 72x, 82x,
92x, A2x, B2x, C2x, D2x, E1x, E2x, E3x, E4x, E5x, E6x,
E7x, E8x, EBx, EFx, EGx, F2x, G2x, H2x, J2x, L2x, M2x,
Q4x, R2x)
39M6800
39Y8504
41Y9074
FRU
part number
26K7345
45
Index
Description
Filler bezel assembly (option)
CRU
part number
(Tier 1)
CRU
part number.
(Tier 2)
41Y9071
Foot, system
13N2985
44E4036
44E4038
46M0452
26K7363
26K7364
41Y9079
39Y8355
44E7524
40K9203
42C1792
69Y1457
46M0839
44E8879
39Y6107
73P5109
73P5209
39Y6148
42C1772
42C1802
42C1816
41Y9072
41Y9070
46
FRU
part number
IBM System x3500 Type 7977: Problem Determination and Service Guide
44T1412
43W8495
Index
CRU
part number
(Tier 1)
Description
ServeRAID-MR10is VAULT SAS/SATA Controller, without
battery (option)
CRU
part number.
(Tier 2)
44E8696
FRU
part number
41Y9076
39Y8362
Slide kit
40K6679
39Y8359
Top/side cover
39Y8360
Thermal grease
USB optical wheel
41Y9292
39Y9875
43X1420
44W4028
44W4029
44W4030
44W4031
44W4032
44W4033
44W4034
44W4035
44W4036
44W4037
44W4038
44W4039
44W4040
47
48
44W4041
44W4042
44W4043
44W4044
44W4045
44W4046
44W4047
44W4048
44W4049
44W4050
44W4051
44W4052
44W4053
44W4054
44W4055
44W4056
44W4057
44W4058
44W4059
44W4060
44W4061
IBM System x3500 Type 7977: Problem Determination and Service Guide
44W4063
44W4064
44W4065
44W4066
44W4067
44W4068
44W4069
44W4070
44W4071
44W4072
44W4073
44W4074
44W4075
44W4076
44W4077
44W4078
68Y9467
49Y0222
49Y0223
49Y0224
49Y0892
49
49Y0895
49Y0896
49Y0897
59Y7332
59Y7333
59Y7334
60Y1760
68Y9455
68Y9456
68Y9457
81Y2001
81Y2002
81Y2003
81Y2004
81Y2006
50
81Y2008
81Y2009
81Y2010
81Y2011
81Y2012
IBM System x3500 Type 7977: Problem Determination and Service Guide
81Y2013
81Y2015
81Y2018
81Y2019
81Y2020
81Y2021
81Y2022
81Y2023
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
Chapter 3. Parts listing, System x3500 Type 7977
51
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
52
39M5206
China
39M5102
39M5123
39M5130
Denmark
39M5144
39M5151
39M5158
Liechtenstein, Switzerland
39M5165
39M5172
Israel
39M5095
220 - 240 V
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman
Islands, Colombia, Costa Rica, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Japan, Mexico, Micronesia (Federal States of),
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Taiwan, United States of America, Venezuela
IBM System x3500 Type 7977: Problem Determination and Service Guide
39M5081
110 - 120 V
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands,
Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El
Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,
United States of America, Venezuela
39M5219
39M5199
Japan
39M5068
39M5226
India
39M5233
Brazil
53
54
IBM System x3500 Type 7977: Problem Determination and Service Guide
Installation guidelines
Before you install optional devices, read the following information:
v Read the safety information that begins on page vii and the guidelines in
Handling static-sensitive devices on page 57. This information will help you
work safely.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v If you must start the server while the cover is removed, make sure that no one is
near the server and that no tools or other objects have been left inside the
server.
v Do not attempt to lift an object that you think is too heavy for you. If you have to
lift a heavy object, observe the following precautions:
Make sure that you can stand safely without slipping.
Distribute the weight of the object equally between your feet.
v
v
v
v
v
Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles.
Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
Back up all important data before you make changes to disk drives.
Have a small flat-blade screwdriver available.
You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.
Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
55
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.
v When you are finished working on the server, reinstall all safety shields, guards,
labels, and ground wires.
v You can install a maximum of two IDE devices in the server.
v For a list of supported optional devices for the server, see http://www.ibm.com/us/
compact/.
56
IBM System x3500 Type 7977: Problem Determination and Service Guide
To remove the left-side cover and bezel complete the following steps:
1. Read the safety information that begins on page vii and Handling
static-sensitive devices.
Chapter 4. Removing and replacing server components
57
2. If you are installing or replacing a non-hot-swap component, turn off the server
and all peripheral devices, and disconnect the power cords and all external
cables.
3. Unlock the left-side cover and pull the cover-release latch down while you rotate
the top edge of the cover away from the server; then, lift the cover off the
server.
Attention: For proper cooling and airflow, replace the top cover before you
turn on the server. Operating the server for more than 2 minutes with the top
cover removed might damage server components.
4. Press on the left edge of the bezel, and rotate the left side of the bezel away
from the server. Rotate the left edge of the bezel out beyond 90; then, pull the
bezel away from the server.
To install the left-side cover and bezel, complete the following steps:
1. Set the bottom edge of the left-side cover on the bottom ledge of the server;
then, rotate the top edge of the cover toward the server and press down on the
cover until it clicks into place.
2. Insert the tabs of the bezel into the slots on the server chassis; then, rotate the
bezel until it is closed.
3. Lock the bezel and left-side cover in place with the lock on the side cover.
58
IBM System x3500 Type 7977: Problem Determination and Service Guide
1. Carefully position the server on a flat surface. The feet should hang over the
edge of the flat surface to ease removal.
2. Press in on the clips to hold the feet in place; then, pry the feet away from the
server. In some cases, you might need a screwdriver to pry the feet from the
server.
Feet
3. Reinstall the feet in the opposite location. The tab on the feet should extend
beyond the edge of the server.
59
Battery
To remove the battery, complete the following steps:
1. Read the safety information that begins on page Safety on page vii.
2. Turn off the server and all attached devices.
3. Disconnect all external cables and power cords.
4. Remove the left-side cover and bezel (see Removing the left-side cover and
bezel on page 57).
5. See System-board internal connectors and switches on page 8 for the location
of the battery.
6. Remove the battery:
a. Use one finger to press the top of the battery clip away from the battery.
b. Lift and remove the battery from the socket.
7. Dispose of the battery as required by local ordinances or regulations (see
Battery return program on page 172 for information about disposing of the
battery).
60
IBM System x3500 Type 7977: Problem Determination and Service Guide
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100C (212F)
v Repair or disassemble
To install the replacement battery, complete the following steps:
1. Follow any special handling and installation instructions that come with the
replacement battery.
2. Insert the replacement battery:
a. Position the battery so that the positive (+) symbol is facing away from you.
b. Use one finger to press the top of the battery clip away from the battery.
c. Press the battery into the socket until it clicks into place. Make sure that the
battery clip holds the battery securely.
3. Install the left-side cover and bezel (see Removing the left-side cover and
bezel on page 57).
4. Connect the cables and power cords (see Completing the installation in the
Installation Guide or Users Guide for cabling instructions).
Note: You must wait approximately 20 seconds after you connect the power
cord of the server to an electrical outlet before the power-control button
becomes active.
5. Turn on all attached devices and the server.
6. Start the Configuration/Setup Utility program and reset the configuration:
v Set the system date and time.
v Set the power-on password.
v Reconfigure the server.
See Using the Configuration/Setup Utility program on page 14 for details.
61
DVD drive
To remove the DVD drive, complete the following steps.
Optical drive
filler
Optical drive
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables as necessary to replace the device.
3. Unlock and remove the left-side cover (see Removing the left-side cover and
bezel on page 57).
4. Press on the bezel retention tab at the center of the left edge of the bezel, and
rotate the left side of the bezel away from the server; then, pull the bezel away
from the server.
5. Disconnect the DVD drive cable from the system board.
6. Grasping the blue tabs on each side of the DVD drive, press them inward while
you pull the drive out of the sever.
7. Remove the rails from the DVD drive and save them for future use.
To
1.
2.
3.
4.
5.
62
IBM System x3500 Type 7977: Problem Determination and Service Guide
Hot-swap fan
The server comes with three 120 mm x 38 mm hot-swap fans in the fan support
bracket at the front of the server. The following removal and replacement
instructions can be used to remove and replace any hot-swap fan in the server.
Complete the following steps to remove a hot-swap fan.
Hot-swap fan
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
Attention: Static electricity that is released to internal server components
when the server is powered-on might cause the server to halt, which might
result in the loss of data. To avoid this potential problem, always use an
electrostatic-discharge wrist strap or other grounding system when you work
inside the server with the power on.
2. Remove the left-side cover (see Removing the left-side cover and bezel on
page 57).
Attention: To ensure proper system cooling, do not leave the top cover off the
server for more than 2 minutes.
3. Open the fan-locking handle by sliding the orange release latch in the direction
of the arrow.
4. Pull upward on the free end of the handle to lift the fan out of the server.
Complete the following steps to install a hot-swap fan:
1. Open the fan-locking handle on the replacement fan.
2. Lower the fan into the socket and close the handle to the locked position.
3. Replace the left-side cover.
63
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
Attention: Static electricity that is released to internal server components
when the server is powered-on might cause the server to halt, which might
result in the loss of data. To avoid this potential problem, always use an
electrostatic-discharge wrist strap or other grounding system when you work
inside the server with the power on.
2. Remove the fans (see Hot-swap fan on page 63).
3. Press the fan cage release latches on each side of the fan cage toward the
sides of the server. The cage will lift up slightly when the release latches are
fully open.
4. Grasp the cage and lift it out of the server.
To install the front fan cage, complete the following steps:
1. Align the guides on the fan cage with release latches on each side.
2. Push the cage into the server until it clicks into place.
3. Install the fans (see Hot-swap fan on page 63).
64
IBM System x3500 Type 7977: Problem Determination and Service Guide
65
Rear Fan
Connector
2. Lift the rear fan air baffle up and rotate it back out of the way.
3. Disconnect the fan power cable from the system board.
4. Grasp the fan cage by the top edges.
5. Pull the retention pin out and slide the fan cage toward the PCI expansion slots;
then, pull the cage toward the front of the server and lift it out.
To install the rear fan cage, complete the following:
1. Rotate the air baffle out of the way.
2. Align the clips on the back of the fan cage with the mounting holes in the rear of
the chassis.
3. Insert the clips through the holes and push the fan cage toward the
power-supply cage until it stops. The retention pin clicks into place when the fan
cage is in place.
4. Connect the rear fan power cable to the connector on the system board.
5. Rotate the air baffle into the closed position.
Memory module
The following notes describe the types of dual inline memory modules (DIMMs) that
the server supports and other information that you must consider when you install
DIMMs:
v The server supports 667 MHz, 1.8 V, 240-pin, PC2-5300 double-data-rate (DDR)
II, fully buffered synchronous dynamic random-access memory (SDRAM) with
error correcting code (ECC) DIMMs. These DIMMs must be compatible with the
latest 5300 SDRAM Fully Buffered DIMM (FBD) specification. For a list of
supported optional devices for the server, see http://www.ibm.com/servers/
eserver/serverproven/compat/us/.
66
IBM System x3500 Type 7977: Problem Determination and Service Guide
Branch 1
Channel 1
Channel 3
Channel 0
Channel 4
DIMM 6
DIMM 5
DIMM 4
DIMM 3
DIMM 2
DIMM 1
DIMM 12
DIMM 11
DIMM 10
DIMM 9
DIMM 8
DIMM 7
v Two memory branches are split between the 12 DIMM slots. DIMM slots 1
through 6 are on branch 0, and DIMM slots 7 through 12 are on branch 1.
v The server can operate in memory mirroring, non-mirroring (normal), and
online-spare modes. The server can also operate in a single-channel mode when
one DIMM is installed.
v The server supports memory mirroring (mirroring mode) and online-spare
memory.
Memory mirroring replicates and stores data on DIMMs within two branches
simultaneously. You must enable memory mirroring through the
Configuration/Setup Utility program (see Using the Configuration/Setup Utility
program on page 14). To enable memory mirroring in the Configuration/Setup
Utility program, select Devices and I/O Ports Advanced Chipset Control
Memory Branch Mode. Use the arrow keys to change the Memory Branch
Mode setting to Mirror; then, save your changes. When you use memory
mirroring, consider the following information:
- The maximum available memory is reduced to 16 GB, instead of the 32 GB
available in non-mirroring mode.
- The minimum memory configuration is four identical DIMMs. You must
install identical pairs of fully buffered, dual-inline memory modules (DIMMs)
in all four DIMM connectors (same size, type, speed, and technology).
These DIMMs must span across both branches and all four channels. For
example, when you install the first four DIMMs, you must install two DIMMs
in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in
branch 1 (one in channel 2 and one in channel 3). See Table 5 on page 68
for the DIMM installation sequence.
- When you upgrade the server to eight DIMMs, the DIMMs that are next to
each other (for example, DIMM connector 1 and DIMM connector 4) within
the channels of a branch must be identical in size, type, speed, and
technology. However, the DIMMs in the connectors above or below each
Chapter 4. Removing and replacing server components
67
DIMM connectors
1, 4, 7, 10
1, 4, 7, 10, 2, 5, 8, 11
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12
Online-spare memory disables a failed rank pair of DIMMs from the system
configuration and activates an online-spare rank pair of DIMMs to replace the
failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated,
you must enable this feature and have installed an additional rank pair of
DIMMs of the same speed, type, size (or larger), and technology as the failed
pair of DIMMs. You must enable the feature through the Configuration/Setup
Utility program. To enable online-spare memory in the Configuration/Setup
Utility program, select Devices and I/O Ports Advanced Chipset Control
Memory Branch Mode. Use the arrow keys to change the setting for Branch
0 Rank Sparing or Branch 1 Rank Sparing to Enabled; then, save your
changes. SeeUsing the Configuration/Setup Utility program on page 14 for
additional information. When you use online-spare memory, you must consider
the following information:
- You cannot enable online-spare memory while the server is operating in
mirroring mode.
- When you use online-spare memory the two memory branches operate
independently of each other. You can enable online-spare memory for one
or both branches.
- Online-spare memory reduces the amount of available memory.
- Online-spare DIMM pairs are assigned according to your DIMM
configuration.
- Online-spare memory works by copying data from a failed DIMM rank to
another good DIMM rank within the same memory branch.
- Online-spare memory can not copy data from one branch to the other.
68
IBM System x3500 Type 7977: Problem Determination and Service Guide
CH2
CH1
CH0
Rank 0
DIMM 10
DIMM 7
DIMM 4
DIMM 1
Rank 1
Rank 1 is sparing to Rank 0
DIMM 11
DIMM 8
DIMM 5
DIMM 2
DIMM 12
DIMM 9
DIMM 6
DIMM 3
CH2
CH1
CH0
Rank 0 512 MB
DIMM 10
DIMM 7
DIMM 4
DIMM 1
Rank 1 Empty
Rank 2 512 MB
DIMM 11
DIMM 8
DIMM 5
DIMM 2
Rank 3 512 MB
A pair of two identical
single rank modules
(1GB)
Rank 4 1 GB
DIMM 12
DIMM 9
DIMM 6
DIMM 3
Rank 5 Empty
Rank 4 is used to spare any defective rank of rank 0, 2, and 3
69
1 and DIMM connector 4. However, the size, speed, type, and technology of
the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must
match each other.
The following table shows the DIMM upgrade configuration sequence for
operating in non-mirroring mode (normal mode).
Table 6. 5. DIMM upgrade configuration sequence in non-mirroring mode
Number of DIMMs
DIMM connectors
1, 4
1, 4, 7, 10
1, 4, 7, 10, 2, 5
1, 4, 7, 10, 2, 5, 8, 11
10
1, 4, 7, 10, 2, 5, 8, 11, 3, 6
12
1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12
DIMM
Retaining
clip
70
IBM System x3500 Type 7977: Problem Determination and Service Guide
DIMM
Retaining
clip
8. Insert the DIMM into the connector by aligning the edges of the DIMM with the
slots at the ends of the DIMM connector.
9. Firmly press the DIMM straight down into the connector by applying pressure
on both ends of the DIMM simultaneously. The retaining clips snap into the
locked position when the DIMM is seated in the connector. If there is a gap
between the DIMM and the retaining clips, the DIMM has not been correctly
inserted; open the retaining clips, remove the DIMM, and then reinsert it.
10. Repeat steps 5 through 9 to install the second DIMM in the pair and for each
additional pair that you install.
11. Reconnect any cables that were disconnected during removal.
Attention: Make sure the CN6, CN7 and CN8 power connectors are setup
properly, see System-board internal connectors and switches on page 8.
12. Lower the power-supply cage:
a. Rotate the power-supply cage back slightly; then, push the tab on the rear
power supply latch bracket out of the way.
b. Lower the power-supply cage until it snaps into place; then, lower the
handle.
c. Replace the power supply or power supplies in the cage.
13. Reconnect external cables and power cords.
71
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
To remove a hot-swap power supply, complete the following steps.
Power supply filler
Release latch
Power supply
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
72
IBM System x3500 Type 7977: Problem Determination and Service Guide
Power supply
docking cable
assembly
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices; then, disconnect the power cords
and all external cables necessary to replace the device.
3. Unlock and remove the left-side cover (see Removing the left-side cover and
bezel on page 57).
Chapter 4. Removing and replacing server components
73
4.
5.
6.
7.
To remove the USB cable assembly from the server, complete the following steps:
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices; then, disconnect the power cords
and all external cables as necessary to replace the device.
3. Unlock and remove the left-side cover and open the bezel.
4. Disconnect the USB cable from the system board.
5. Press down on the release latch on the top of the USB mounting bracket and
rotate the top of the mounting bracket away from the server.
6. Lift the mounting bracket out and away from the server while you pull the USB
cable through the hole.
To replace the USB cable in the USB mounting bracket, complete the following
steps:
74
IBM System x3500 Type 7977: Problem Determination and Service Guide
1. Complete steps 1 through 6 to remove the USB cable assembly from the
server; then, return to this procedure and continue with step 2.
2. Rotate the mounting bracket so that you are looking at the rear of the bracket;
then, squeeze the retaining clips on each side of the connector and remove the
cable from the mounting bracket.
3. Squeeze the retaining clips on each side of the USB cable connector and insert
the connector into the mounting bracket; then, release the retaining clips.
To install the USB cable assembly in the server, complete the following steps:
1. Feed the USB cable into the server through the opening in the front of the
server.
2. Position the bottom of the mounting bracket into the opening and rotate the top
of the bracket toward the server until it clicks into place.
3. Connect the USB cable to the USB connector on the system board. See
System-board internal connectors and switches on page 8 to locate the USB
connector on the system board.
75
Transition duct
Pin
Rivet
1. Read the safety information that begins on page vii, and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables necessary to replace the device.
3. Unlock and remove the left-side cover (see Removing the left-side cover and
bezel on page 57).
4. Remove the power supply or power supplies from the power-supply cage; then,
rotate the power-supply cage to its open position.
5. Remove the plastic push-pins that secure the DIMM air duct to the
power-supply cage.
a. Grasp the top of the plastic push-pins and pull them out of the rivets.
b. Grasp the rivets and pull them out of the mounting hole and set them to the
side.
Note: If the DIMM air duct in your system is secured with screws, remove
the screws.
6. Push the air duct up toward the rear of the power-supply cage. When the
locator pins are free of the power-supply cage, you can remove the air duct
from the server.
To install a replacement DIMM air duct, complete the following steps:
1. Align the positioning pins on the end of the air duct so that they hang over the
end of the power-supply cage.
76
IBM System x3500 Type 7977: Problem Determination and Service Guide
2. Slide the air duct down the power-supply cage (away from the positioning pins)
until the positioning pins lock in place and the mounting holes in the air duct
align with the holes in the power-supply cage.
3. Use the plastic push-pins and rivets to secure the air duct to the power-supply
cage. Place the rivets in the mounting holes and then insert the push-pins in the
rivets. Press the push-pins all the way down to lock the rivets in place.
Note: If the air duct in your server uses screws, use the screws to secure the
air duct to the power-supply cage.
Release Tab
Light path
diagnostics panel
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cable as necessary to replace the device.
3. Unlock and remove the left-side cover (see Removing the left-side cover and
bezel on page 57).
4. Disconnect the light path diagnostics panel cable from the system board.
5. Press in on the release tab and twist the light path diagnostics panel clockwise
until it stops; then, remove the panel from the server.
To install a replacement light path diagnostics panel, complete the following steps:
1. While you hold the cable out of the way, position the light path diagnostics panel
over the slots on the side of the drive bay cage.
2. Rotate the panel counter clockwise until it clicks into place.
3. Connect the cable to the system board.
77
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords
and all external cables necessary to replace the device.
3. Unlock and remove the left-side cover (see Removing the left-side cover and
bezel on page 57).
4. Remove the bezel (see Removing the left-side cover and bezel on page 57).
5. Lay the server on its right side.
6. Remove the fan cage from the server.
7. Remove the power supply and rotate the power-supply cage out of the way.
8. Remove the information LED assembly cable from the system board.
9. Locate the control panel assembly release latch just above the DVD drive.
10. Press on the release latch while you pull the assembly toward the rear of the
server; then, angle the back of the assembly toward the system board and
remove the assembly from the server.
To install a replacement control panel assembly, complete the following steps:
1.
2.
3.
4.
5.
Angle the assembly so that the edge of the assembly is in the guide slot.
Slide the assembly forward until it clicks into place.
Connect the operator information LED assembly cable into the system board.
Install the fan cage and air baffle.
Rotate the power-supply cage back into place and install the power supply.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
ServeRAID-8k adapter
The ServeRAID-8k adapter can be installed only in its dedicated connector on the
system board. See the following illustration for the location of the connector on the
system board. The ServeRAID-8k adapter is not cabled to the system board, and
no rerouting of the SAS cable is required.
To remove the ServeRAID-8k adapter, complete the following steps.
ServeRAID-8k adapter
ServeRAID-8k connector
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables. Remove the left-side cover.
Attention: To avoid breaking the retaining clips or damaging the
ServeRAID-8k adapter connector, open and close the clips gently.
3. Disconnect the battery pack cable from the adapter.
4. Open the retaining clips on each end of the ServeRAID-8k adapter connector
and remove the adapter from the server.
79
5. Remove the two battery mounting screws on the chassis wall; then, remove the
battery pack from the server. Be sure not to drop the screws into the server
chassis. If you are not going to replace the ServeRAID-8k adapter, reinstall the
battery pack mounting screws into the holes in the chassis, otherwise set them
aside for future use.
To replace the ServeRAID-8k adapter, complete the following steps.
ServeRAID-8k adapter
ServeRAID-8k connector
1. Open the retaining clips on each end of the ServeRAID-8k adapter connector.
2. Touch the static-protective package that contains the ServeRAID-8k adapter to
any unpainted metal surface on the server. Then, remove the ServeRAID-8k
adapter and battery pack from the package.
3. Turn the ServeRAID-8k adapter so that the ServeRAID-8k adapter keys align
correctly with the connector.
Attention: Incomplete insertion might cause damage to the system board or
the ServeRAID-8k adapter.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
81
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IBM System x3500 Type 7977: Problem Determination and Service Guide
9. Press the ServeRAID-MR10is adapter firmly into the connector on the system
board.
10. Rotate the power-supply cage assembly out of the chassis:
a. Remove the hot-swap power-supply. Press down on the orange release
lever and pull the power supply out of the bay, using the handle.
b. Lift up the power-supply cage handle and pull the power-supply cage
assembly all the way up until the retainer latch locks the cage in place on
the chassis.
11. Remove the front fan cage assembly (see Front fan cage on page 64).
12. Take the other end of the signal cable that is attached to the drive backplane
for drive bays 8 through 11 and route it through the plastic slot on the chassis
underneath the front fan cage; then, connect it to connector J9 on the
ServeRAID-MR10is SAS/SATA controller.
83
The following illustration shows the connectors on the controller to which you
connect the signal cables from the drive backplanes.
The following illustration shows which end of the cable connects to the
backplane and to the controller.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
13. Reinstall the front fan cage assembly. Align the front fan cage assembly over
the fan cage assembly slot and with the connector on the system board. Lower
the fan cage assembly into the chassis and press down firmly until the fan
cage assembly is seated firmly in place. Make sure that no cables will be
pinched.
14. Take the other end of the signal cable that is attached to the drive backplane
for drive bays 4 through 7 and route the cable around the right side of the front
fan cage assembly and along the chassis wall (make sure that the cable is in
front of the fan cage release tab): then, connect it to connector J8 on the
ServeRAID-MR10is SAS/SATA controller.
15. Rotate the rear adapter-retention bracket to the closed (locked) position.
16. Rotate the power-supply cage assembly back into the server. Press the
power-supply cage release tab and rotate the power-supply cage assembly
into the chassis.
17. Reinstall the hot-swap power supplies.
18. If you have other options to install or remove, do so now.
85
19. Replace the side cover (see Replacing the left-side cover and bezel on page
58).
Power-supply cage
To remove the power-supply cage, complete the following steps.
Power supply
retaining screws
Power supply
assembly
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
Attention: Static electricity that is released to internal server components
when the server is powered-on might cause the server to halt, which might
result in the loss of data. To avoid this potential problem, always use an
electrostatic-discharge wrist strap or other grounding system when you work
inside the server with the power on.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cable as necessary to replace the device.
3. Remove the left-side cover.
4. Remove the power supplies (see Hot-swap power supply on page 72).
5. Press the release tab and use the handle to lift up the power-supply cage and
rotate it into the fully open position.
6. Remove two of the screws on the rear of the server that secure the cage to the
server chassis.
7. While you hold the cage in place with one hand, remove the last screw; then,
remove the cage from the server.
To install the power-supply cage, complete the following steps:
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IBM System x3500 Type 7977: Problem Determination and Service Guide
1. Position the hinge so that the cage would be in the open position if it were
installed in the server.
2. Move the hinge inside the server chassis and align the screw holes with the
holes in the chassis.
3. Secure the cage to the chassis, using three screws.
4. Press on the release tab of the support bracket while you hold the power-supply
cage up with the handle; then, lower the power-supply cage.
5.
6.
7.
8.
9.
Press down on the end of the cage until it clicks into place.
Close the handle.
Replace the power supplies (see Hot-swap power supply on page 72).
Replace the left-side cover.
Reconnect the external cables and power cords.
1. Read the safety information that begins on page vii, and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords
and all external cable as necessary to replace the device.
3.
4.
5.
6.
7.
87
8. Using your thumbs, press in on the retention tabs on the inside of the inner
hard disk drive cage while you pull the cage out of the server. While you
remove the cage, use your free hand to guide the SAS signal and power
cables out of the server.
9. Note where the SAS signal and power cables are connected to the backplane;
then, disconnect the cables from the backplane.
10. Remove the screws that secure the backplane to the inner cage assembly and
set them aside for future use.
To install the 2.5-inch SAS backplane, complete the following steps:
1. Position the replacement backplane on the back of the inner hard disk drive
cage; then, using the screws that you removed in step 10 secure the backplane
to the inner hard disk drive cage.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
2. Connect the SAS signal and power cables to the replacement backplane.
3. Feed the SAS signal and power cables into the server through the hard disk
drive cage opening while you push the inner hard disk drive cage into the
server. Push the inner hard disk drive cage assembly into the server until it
stops.
4. Connect the SAS signal and power cables to the system-board and the
ServeRAID-8s adapter.
5. Reinstall the fan cage.
6. Replace the left-side cover.
7. Replace the hard disk drives.
8. Reconnect the external cables and power cords.
9. If you are replacing both 2.5-inch SAS backplanes, repeat steps 1 and 2 to
install the second replacement backplane.
SAS backplane
To remove a Serial Attached SCSI (SAS) backplane, complete the following steps.
Locator pins
Hard disk
drive backplane
1. Read the safety information that begins on page vii, and Handling
static-sensitive devices on page 57.
2. Turn off the server and peripheral devices, and disconnect the power cords and
all external cables necessary to replace the device.
3. Remove the left-side cover.
4. Pull the hard disk drives out of the server slightly to disengage them from the
SAS backplane.
5. Note where the cables are connected to the SAS backplane, and then
disconnect the power and SAS signal cables from the SAS backplane.
6. Lift the retention bracket that holds the backplane in place; then, grasp the top
edge of the backplane and rotate it toward the rear of the server. When the
backplane is clear of the retention bracket, remove it from the server.
7. If you are removing both SAS backplanes, repeat steps 5 and 6 to remove the
remaining backplane.
Chapter 4. Removing and replacing server components
89
1. Read the safety information that begins on page vii and Handling
static-sensitive devices on page 57.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
2. Turn off the server and peripheral devices; then, disconnect the power cords
and all external cables necessary to replace the device.
3. Remove the left-side cover (see Removing the left-side cover and bezel on
page 57).
4. Remove all fans from their cages.
5. Remove the front fan cage:
a. Press in on the release tabs on each side of the fan cage. The cage will be
pushed up slightly.
b. Grasp the fan cage and lift it out of the server.
6. If necessary remove the rear fans structure:
a. Lift or remove the air duct from the cage.
b. Grasp the rear fan cage and lift it up until it disengages from the pins on the
chassis; then, remove it from the server.
7. Note the location of all the cables connected to the system board; then,
disconnect them. If the rear fan was installed you will have to remove the fan
power cable from the server. Place the cable in a safe place for future use.
8. Press the system-board tray release latch toward the front of the server.
9. Using the two handles on each side of the system-board tray, lift the
system-board tray out of the server.
To install a system-board tray, complete the following steps:
1. Lower the replacement system-board tray into the server.
2. Slide the microprocessors system-board tray toward the rear of the server until
it stops; then close the system-board tray release lever. The system-board tray
will be pushed into its final position.
3. Connect the cables to the system board. If you removed the rear fan power
cable install it now as well.
4. Install the microprocessor or microprocessors (see Removing and installing a
microprocessor); then, install the fans, fans cage or cages, and air baffles.
5. Remove the socket covers from the microprocessor sockets on the new system
board and place them on the microprocessor sockets of the system board you
are removing.
91
5. Rotate the back of the heat sink out of the retention bracket and remove the
heat sink from the server.
6. Lift the microprocessor-release lever to the fully open position (approximately
135 angle) and remove the microprocessor from the server.
To install a microprocessor, complete the following steps:
1. Release the microprocessor retention latch by pressing down on the end,
moving it to the side, and slowly releasing it to the open (up) position.
Microprocessor
release lever
(fully open)
Microprocessor
bracket frame
Microprocessor
release lever
Microprocessor socket
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed
from the top of the microprocessor and is going to be reused or when debris is
found in the grease.
To replace damaged or contaminated thermal grease on the microprocessor and
heat sink, complete the following steps:
1. Place the heat sink on a clean work surface.
2. Remove the cleaning pad from its package and unfold it completely.
3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat
sink.
Note: Make sure that all of the thermal grease is removed.
4. Use a clean area of the cleaning pad to wipe the thermal grease from the
microprocessor; then, dispose of the cleaning pad after all of the thermal grease
is removed.
0.02 mL of thermal
grease
Microprocessor
Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied,
approximately half (0.22 mL) of the grease will remain in the syringe.
6. Install the heat sink onto the microprocessor as described in Removing and
installing a microprocessor on page 91.
93
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Chapter 5. Diagnostics
This chapter describes the diagnostic tools that are available to help you solve
problems that might occur in the server.
If you cannot locate and correct a problem by using the information in this chapter,
see Appendix A, Getting help and technical assistance, on page 165 for more
information.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See POST for more
information.
v Troubleshooting tables and procedures
This section list problem symptoms and actions to correct the problems. See
Troubleshooting tables and procedures on page 116.
v Light path diagnostics
Use the light path diagnostics to diagnose system errors quickly. See Light path
diagnostics on page 131 for more information.
v Diagnostic programs, messages, and error codes
The diagnostic programs are the primary method of testing the major
components of the server. The diagnostic programs are on the IBM Enhanced
Diagnostics CD that comes with the server. See Diagnostic programs,
messages, and error codes on page 138 for more information.
POST
When you turn on the server, it performs a series of tests to check the operation of
the server components and some optional devices in the server. This series of tests
is called the power-on self-test, or POST.
If a power-on password is set, you must type the password and press Enter, when
you are prompted, for POST to run.
If POST is completed without detecting any problems, a single beep sounds, and
the server startup is completed.
If POST detects a problem, more than one beep might sound, or an error message
is displayed. See Beep code descriptions on page 96 and POST error codes on
page 102 for more information.
95
Description
Action
1-1-3
1-1-4
1-2-1
1-2-2
1-2-3
1-2-4
96
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Beep code
Description
Action
1-3-1
2-1-1
2-1-2
2-1-3
2-1-4
2-4-1
3-1-1
3-1-2
3-1-4
Chapter 5. Diagnostics
97
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Beep code
Description
Action
3-3-2
3-3-3
98
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Beep code
Description
Action
Microprocessor error.
Keyboard error.
Memory error.
Chapter 5. Diagnostics
99
No-beep symptoms
The following table describes situations in which no beep code sounds when POST
is completed.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
No-beep symptom
Description
Action
Error logs
The POST error log contains the three most recent error codes and messages that
were generated during POST. The BMC log and the system-error log contain
messages that were generated during POST and all system status messages from
the service processor.
The following illustration shows an example of a BMC log entry.
BMC System Event Log
---------------------------------------------------------Get Next Entry
Get Previous Entry
Clear BMC SEL
Entry Number=
Record ID=
Record Type=
Timestamp=
Entry Details:
00005 / 00011
0005
02
2005/01/25 16:15:17
Generator ID= 0020
Sensor Type= 04
Assertion Event
Fan
Threshold
Lower Non-critical - going high
Sensor Number= 40
Event Direction/Type= 01
Event Data= 52 00 1A
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IBM System x3500 Type 7977: Problem Determination and Service Guide
The BMC log is limited in size. When the log is full, new entries will not overwrite
existing entries; therefore, you must periodically clear the BMC log through the
Configuration/Setup Utility program (the menu choices are described in the Users
Guide). When you are troubleshooting an error, be sure to clear the BMC log so
that you can find current errors more easily.
Entries that are written to the BMC log during the early phase of POST show an
incorrect date and time as the default time stamp; however, the date and time are
corrected as POST continues.
Each BMC log entry appears on its own page. To display all the data for an entry,
use the Up Arrow () and Down Arrow () keys or the Page Up and Page Down
keys. To move from one entry to the next, select Get Next Entry or Get Previous
Entry.
The log indicates an assertion event when an event has occurred. It indicates a
deassertion event when the event is no longer occurring.
Some of the error codes and messages in the BMC log are abbreviated.
If you view the BMC log through the Web interface of the optional Remote
Supervisor Adapter II SlimLine, the messages can be translated.
You can view the contents of the POST error log, the BMC log, and the
system-error log from the Configuration/Setup Utility program. You can view the
contents of the BMC log also from the diagnostic programs.
When you are troubleshooting PCI-X slots, note that the error logs report the PCI-X
buses numerically. The numerical assignments vary depending on the configuration.
You can check the assignments by running the Configuration/Setup Utility program
(see the Users Guide for more information).
101
Description
Action
062
101
102
102
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
151
161
162
Chapter 5. Diagnostics
103
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
163
175
184
188
104
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
189
196
198
289
301, 303
Chapter 5. Diagnostics
105
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
1604
1762
178x
1800
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
1962
5962
8603
Pointing-device error.
0001295
1. Reseat DIMMs
2. Replace the DIMMs, one at a time, restarting the
server each time.
Chapter 5. Diagnostics
107
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
00012000
00019501
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
00019502
00019701
00019702
Chapter 5. Diagnostics
109
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
1801
1802
1. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI or
PCI-X slot or device, remove that device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) PCI-X board
1803
1. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI or
PCI-X slot or device, remove that device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) PCI-X board
1804
110
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
1805
1. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI or
PCI-X slot or device, remove that device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) PCI-X board
1806
1. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct.
2. If the error code indicates a particular PCI or
PCI-X slot or device, remove that device.
3. Reseat each adapter.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) PCI-X board
1807, 1808
Chapter 5. Diagnostics
111
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
1810
PCI error.
01295085
01298001
01298002
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
01298101
01298102
0I298200
I9990301
Chapter 5. Diagnostics
113
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
I9990305
I9990650
114
IBM System x3500 Type 7977: Problem Determination and Service Guide
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.
115
v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.
2. Complete the following steps:
a. Turn off the server and all external devices.
b. Check all cables and power cords.
c. Check all internal and external devices for compatibility at
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
d. Set all display controls to the middle positions.
e. Turn on all external devices.
f. Turn on the server. If the server does not start, see Troubleshooting tables
and procedures.
g. Check the system-error LED on the operator information panel. If it is
flashing, check the light path diagnostics LEDs (see Light path diagnostics
on page 131).
h. Check for the following results:
v Successful completion of POST, indicated by a single beep
v Successful completion of startup, indicated by a readable display of the
operating-system desktop
3. Did a single beep sound and are there readable instructions on the main menu?
v No: Find the failure symptom in Troubleshooting tables and procedures; if
necessary, see Solving undetermined problems on page 161.
v Yes: Run the diagnostic programs (see Running the diagnostic programs on
page 138).
If you receive an error, see Diagnostic error codes on page 140.
If the diagnostic programs were completed successfully and you still
suspect a problem, see Solving undetermined problems on page 161.
Important: If the server has a baseboard management controller, clear the BMC
log and system-event log after you correct the condition. This will turn off the
information LED.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
If you cannot find a problem in these tables, see Running the diagnostic programs
on page 138 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables and
procedures:
1. Check the light path diagnostics LEDs on the operator information panel (see
Light path diagnostics on page 131).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
Action
Chapter 5. Diagnostics
117
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Fan problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
a. Power off the server, and make sure that the fan cage is installed correctly.
b. Use the following instructions to install the fan cage:
1) Make sure that all cables that plug into the system board are connected
and routed properly underneath the plastic fasteners.
2) Carefully slide the fan cage into both side wall rails until the fan cage
lock holes snap into the two latch handles.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
Action
Not all drives are recognized by Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
the hard disk drive diagnostic
drive diagnostic tests again. If the remaining drives are recognized, replace the
tests.
drive that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
Run the diagnostic SCSI Fixed Disk Test (see Running the diagnostic programs
on page 138).
Note: This test is not available on servers that have RAID arrays or servers that
have SATA hard disk drives.
Chapter 5. Diagnostics
119
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
Action
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
Chapter 5. Diagnostics
121
Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Microprocessor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
1. Correct any errors that are indicated by the light path diagnostics LEDs (see
Light path diagnostics on page 131).
2. Make sure that the server supports all the microprocessors and that the
microprocessors match in speed and cache size.
3. (Trained service technician only) Reseat Microprocessor 1
4. (Trained service technician only) If there is no indication of which
microprocessor has failed, isolate the error by testing with one microprocessor
at a time.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) Microprocessor 2
b. VRM 2
c. (Trained service technician only) System board
6. (Trained service technician only) If multiple error codes or light path diagnostics
LEDs indicate a microprocessor error, reverse the locations of two
microprocessors to determine whether the error is associated with a
microprocessor or with a microprocessor socket.
v If the error is associated with a microprocessor, replace the microprocessor.
v If the error is associated with a VRM, replace the VRM.
v If the error is associated with a microprocessor socket, replace the system
board.
Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the documentation that comes with the monitor for instructions for
testing and adjusting the monitor.
Chapter 5. Diagnostics
123
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. Make sure that:
v The ServeRAID 8K or ServeRAID 8k-l controller is installed in the system.
v The server is turned on. If there is no power to the server, see Power
problems on page 127.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v No beep codes sound when the server is turned on.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST, followed by a blank monitor screen. If this occurs and the Boot
Fail Count option in the Start Options of the Configuration/Setup Utility
program is enabled, you must restart the server three times to reset the
configuration settings to the default configuration (the memory connector or
bank of connectors enabled).
3. Make sure that the correct server is controlling the monitor, if applicable.
4. See Solving undetermined problems on page 161.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
The monitor has screen jitter, or 1. If the monitor self-tests show that the monitor is working correctly, consider the
the screen image is wavy,
location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or distorted.
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the following components:
a. Monitor
b. Remote Supervisor Adapter II SlimLine (if one is present)
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Remote Supervisor Adapter II SlimLine (if one is present)
c. (Trained service technician only) System board
Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct
screen.
language (see Updating the firmware on page 13).
2. Reseat the monitor
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained service technician only) System board
Chapter 5. Diagnostics
125
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
1. Make sure that all of the hardware and cable connections for the device are
secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SCSI device, make sure that:
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI device is turned on. You must turn on an external SCSI
device before you turn on the server.
4. Reseat the failing device.
5. Replace the failing device.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Power problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
Chapter 5. Diagnostics
127
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
Action
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IBM System x3500 Type 7977: Problem Determination and Service Guide
ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set as
the primary drive. Start the CD from the primary drive.
The operating system cannot be Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
installed; the option is not
is not present. Run the ServerGuide program and make sure that setup is
available.
complete.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Action
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Chapter 5. Diagnostics
129
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Action
1. Run USB diagnostics (see Running the diagnostic programs on page 138).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3. Make sure that the USB configuration optional devices are set correctly in the
Configuration/Setup Utility program menu (see the Users Guide for more
information).
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Video problems
See Monitor problems on page 123.
Chapter 5. Diagnostics
131
System
locator
LED (blue)
Power-on
LED (green)
Power
control
button
SCSI or IDE
bus activity
LED (green)
System error
LED (amber)
System
information
LED (amber)
2. To view the light path diagnostics panel, press the release latch on the front of
the operator information panel to the left; then, slide it forward. This reveals the
light path diagnostics panel. Lit LEDs on this panel indicate the type of error that
has occurred.
The following illustration shows the light path diagnostics panel.
1
POWER
SUPPLY
2
REMIND
MEMORY
CONFIG
DASD/
RAID
TEMP
FAN
SP BUS
PCI
BUS
NMI
Look at the system service label on the top of the server, which gives an
overview of internal components that correspond to the LEDs on the light path
diagnostics panel. This information and the information in Light path diagnostics
LEDs on page 133 can often provide enough information to diagnose the error.
3. Remove the server cover and look inside the server for lit LEDs. Certain
components inside the server have LEDs that will be lit to indicate the location
of a problem.
The following illustration shows the LEDs on the system board.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Microprocessor 1
error LED
DIMM
error LEDs
1 thru 12
Microprocessor
mismatch
LED
Microprocessor 2
error LED
VRM error
LED
Slot 1
error LED
Slot 2
error LED
Slot 3
error LED
Slot 4
error LED
Slot 5
error LED
Slot 6
error LED
Remind button
You can use the remind button on the light path diagnostics panel to put the
system-error LED on the operator information panel into Remind mode. When you
press the remind button, you acknowledge the error but indicate that you will not
take immediate action. The system-error LED flashes while it is in Remind mode
and stays in Remind mode until one of the following conditions occurs:
v All known errors are corrected.
v The server is restarted.
v A new error occurs, causing the system-error LED to be lit again.
Chapter 5. Diagnostics
133
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Lit light path
diagnostics LED with
the system-error or
information LED also
lit
Description
All LEDs are off (the
power LED is lit; the
information LED might
be lit).
POWER SUPPLY 1
Action
No action is necessary.
POWER SUPPLY 2
CONFIG
TEMP
A system temperature or component 1. See the BMC log or the system-error log (see
has exceeded specifications.
Error logs on page 100) for the source of the
Note: A fan LED might also be lit.
fault.
2. Make sure that the airflow in the server is not
blocked.
3. If a fan LED is lit, reseat the fan.
4. Replace the fan for which the LED is lit.
5. Make sure that the room is neither too hot nor too
cold (see Environment in Features and
specifications on page 3).
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Lit light path
diagnostics LED with
the system-error or
information LED also
lit
Description
CPU
Action
1. Check the BMC log or the system-error log to
determine the reason for the lit LED.
2. Find the failing, missing, or mismatched
microprocessor by checking the LEDs on the
system board.
3. (Trained service technician) Reseat the failing
microprocessor
4. Replace the following components one at a time,
in the order shown, restarting the server each time:
a. (Trained service technician only) Failing
microprocessor
b. (Trained service technician only) System board
S_ERR
Reserved
VRM
SERVICE
PROCESSOR BUS
Chapter 5. Diagnostics
135
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Lit light path
diagnostics LED with
the system-error or
information LED also
lit
Description
MEMORY
Memory failure.
Note: The error LED on the DIMM
is also lit.
Action
1. Remove the DIMM that has the lit error LED; then,
press the light path diagnostics button on the
DIMM to identify the failed DIMM.
2. Reseat the DIMM.
3. Replace the following components one at a time,
in the order shown, restarting the server each time:
a. DIMM
b. (Trained service technician only) System board
DASD/RAID
FAN
PCI BUS
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Lit light path
diagnostics LED with
the system-error or
information LED also
lit
Description
NMI
Action
1. See the BMC log and the system-error log (see
Error logs on page 100).
2. If the PCI LED is lit, follow the instructions for that
LED.
3. If the MEM LED is lit, follow the instructions for
that LED.
4. Restart the server.
Power-supply LEDs
The following minimum configuration is required for the DC LED on the power
supply to be lit:
v Power supply
v Power backplane
v Power cord
The following minimum configuration is required for the server to start:
v One microprocessor
v Two 512 MB DIMMs on the DIMM
v One power supply
v Power backplane
v Power cord
v ServeRAID SAS adapter
v System board assembly
The following illustration shows the locations of the power-supply LEDs.
AC power LED
DC power LED
The following table describes the problems that are indicated by various
combinations of the power-supply LEDs and the power-on LED on the operator
information panel and suggested actions to correct the detected problems.
Chapter 5. Diagnostics
137
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Power-supply
LEDs
AC
DC
Off
Off
Operator
information
panel
power-on
LED
Off
Description
Action
No power to the
server, or a problem
with the ac power
source.
Lit
Off
Off
DC source or power
supply power
problem.
Lit
Lit
Off
Standby power
problem.
Lit
Lit
Flashing
System power-on
problem.
Lit
Lit
Lit
No action is necessary.
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Chapter 5. Diagnostics
139
140
000
195
The Esc key was pressed to end the test. Do not replace a CRU or FRU.
IBM System x3500 Type 7977: Problem Determination and Service Guide
197
This is a warning error, but it does not indicate a hardware failure; do not
replace a CRU or FRU. Take the action that is indicated in the Action
column, but do not replace a CRU or a FRU. See the description of
Warning in Diagnostic text messages on page 140 for more information.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
001-198-000
Test aborted.
001-250-001
001-292-000
Core system: failed/CMOS checksum failed. Load the BIOS default settings by using the
Configuration/Setup Utility program, and run the test
again (see Using the Configuration/Setup Utility
program on page 14).
005-xxx-000
011-xxx-000
015-xxx-001
015-xxx-198
035-285-001
035-286-001
035-287-001
035-288-001
Chapter 5. Diagnostics
141
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
035-289-001
035-292-001
035-230-001
Battery Low
035-231-001
089-xxx-00n
166-051-000
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
166-060-000
166-070-000
Chapter 5. Diagnostics
143
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
166-198-000
166-201-000
166-201-001
166-201-002
166-201-003
166-201-004
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
166-201-005
166-201-006
166-201-007
166-201-008
166-260-000
Chapter 5. Diagnostics
145
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
166-342-000
166-400-000
166-400-100
DMC Self Test Result failed tests: xxx where 1. Disconnect all server and device power cords
xxx=flash, ROM, or RAM.
from the server, wait 30 seconds, reconnect the
power cords, and retry.
2. Update the BIOS code, BMC, service processor,
and diagnostics firmware (see Updating the
firmware on page 13).
180-197-000
180-198-000
Test aborted.
180-358-000
Ethernet failure.
180-361-003
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IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
180-xxx-000
180-xxx-001
180-xxx-002
180-xxx-005
180-xxx-007
180-xxx-008
201-198-000
Chapter 5. Diagnostics
147
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
201-198-00n
201-xxx-n99
Notes:
1. Reseat microprocessor n.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor n
b. (Trained service technician only) System
board
215-xxx-000
217-xxx-000
217-xxx-001
217-xxx-002
217-xxx-003
217-xxx-004
148
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error code
Description
Action
217-xxx-005
217-198-xxx
302-xxx-xxx
405-xxx-000
Chapter 5. Diagnostics
149
3. Unlock and remove the side cover (see Removing the left-side cover and
bezel on page 57).
4. Locate SW4 on the system board and remove any adapters that impede
access to the switches.
DIMM LEDs
6 12
5 11
4 10
3 9
2 8
1 7
SW3
150
IBM System x3500 Type 7977: Problem Determination and Service Guide
Description
Boot block:
v Leave the switch in the Off position for normal mode.
v Move the switch to the On position to enable the system
to recover if the BIOS code becomes damaged.
See Recovering from a BIOS update failure on page 149
for more information.
Clear CMOS:
v Leave the switch in the Off position to keep the CMOS
data.
v Move the switch to the On position to clear the CMOS
data, which clears the power-on password and
administrator password.
Warning
Error
Each message contains date and time information, and it indicates the source of
the message (POST/BIOS or the service processor).
Note: The BMC log, which you can view through the Configuration/Setup Utility
program, also contains many information, warning, and error messages.
In the following example, the system-error log message indicates that the server
was turned on at the recorded time.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Date/Time: 2002/05/07 15:52:03
DMI Type:
Source: SERVPROC
Error Code: System Complex Powered Up
Error Code:
Error Data:
Error Data:
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The following table describes the possible system-error log messages and
suggested actions to correct the detected problems.
Chapter 5. Diagnostics
151
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
1.8V Fault
1. If the light path diagnostics VRM LED is lit, replace the failing
VRM.
2. Reseat the following components:
a. Power supply
b. Power backplane
3. Replace the components listed in step 2, one at a time, in the
order shown, restarting the server each time.
152
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
Information only
Chapter 5. Diagnostics
153
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Reseat the microprocessor
heat sink.
CPU %d non-recoverable over temperature fault 1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Reseat the microprocessor
heat sink.
CPU removal detected
1. Check all fans and remove any obstacles from the path of the
airflow.
2. Make sure that the room temperature is within the
recommended range.
3. Make sure that the microprocessor heat sinks are correctly
seated.
Information only
Information only
Information only
Information only
Information only
154
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
1. Run diagnostics.
2. Reseat the following components:
a. Hard disk drive
b. SAS backplane
3. Replace the components listed in step 2, one at a time, in the
order shown, restarting the server each time.
Information only
Information only
Information only
Information only
Chapter 5. Diagnostics
155
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
OS Watchdog Triggered
156
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
1. Make sure that the power-supply fans have good airflow and
are not obstructed.
2. Make sure that the room temperature is within the
recommended range (see Environment in Features and
specifications on page 3).
3. Replace the power supply.
Power supply current exceeded max spec value 1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
Power Supply X 12V Over Current Fault
Chapter 5. Diagnostics
157
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
1. If the system power present LED is lit, reduce the server to the
minimum configuration (see Solving undetermined problems
on page 161) and replace components one at a time to isolate
the fault.
2. Reseat the following components:
a. Power supply
b. power-supply docking cable
3. Replace the following components:
a. Power supply
b. (Trained service technician only) System board
1. Make sure that the fan air intake areas are clear and well
ventilated.
2. Make sure that all fans are installed and functioning.
3. Reseat power supply X.
4. Replace power supply X.
Information only
158
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
Make sure that the system software is operating correctly and does
not conflict with other software; the system software has created a
software NMI.
1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
Information only
Information only
Information only
1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
Information only
1. Reseat VRM.
2. Replace VRM.
3. (Trained service technician only) Replace the system board.
Chapter 5. Diagnostics
159
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts listing, System x3500 Type 7977, on page 41 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
System-error log message
Action
160
IBM System x3500 Type 7977: Problem Determination and Service Guide
v Check the Ethernet controller LEDs on the rear panel of the server. These LEDs
indicate whether there is a problem with the connector, cable, or hub.
The Ethernet link status LED is lit when the Ethernet controller receives a link
pulse from the hub. If the LED is off, there might be a defective connector or
cable or a problem with the hub.
The Ethernet transmit/receive activity LED is lit when the Ethernet controller
sends or receives data over the Ethernet network. If the Ethernet
transmit/receive activity light is off, make sure that the hub and network are
operating and that the correct device drivers are installed.
v Check the LAN activity LED on the rear of the server. The LAN activity LED is lit
when data is active on the Ethernet network. If the LAN activity LED is off, make
sure that the hub and network are operating and that the correct device drivers
are installed.
v Check for operating-system-specific causes of the problem.
v Make sure that the device drivers on the client and server are using the same
protocol.
If the Ethernet controller still cannot connect to the network but the hardware
appears to be working, the network administrator must investigate other possible
causes of the error.
161
162
IBM System x3500 Type 7977: Problem Determination and Service Guide
See Appendix A, Getting help and technical assistance, on page 165 for
information about calling IBM for service.
Chapter 5. Diagnostics
163
164
IBM System x3500 Type 7977: Problem Determination and Service Guide
165
166
IBM System x3500 Type 7977: Problem Determination and Service Guide
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support
telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
167
168
IBM System x3500 Type 7977: Problem Determination and Service Guide
Appendix B. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM websites are provided for
convenience only and do not in any manner serve as an endorsement of those
websites. The materials at those websites are not part of the materials for this IBM
product, and use of those websites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Trademarks
IBM, the IBM logo, and ibm.com are trademarks of International Business Machines
Corp., registered in many jurisdictions worldwide. Other product and service names
might be trademarks of IBM or other companies. A current list of IBM trademarks is
available on the web at Copyright and trademark information at
http://www.ibm.com/legal/copytrade.shtml.
Adobe and PostScript are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Copyright IBM Corp. 2007, 2008
169
Important notes
Processor speed indicates the internal clock speed of the microprocessor; other
factors also affect application performance.
CD or DVD drive speed is the variable read rate. Actual speeds vary and are often
less than the possible maximum.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for 1,048,576 bytes, and GB stands for
1,073,741,824 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible
capacity can vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives that are available from IBM.
Maximum memory might require replacement of the standard memory with an
optional memory module.
Each solid-state memory cell has an intrinsic, finite number of write cycles that the
cell can incur. Therefore, a solid-state device has a maximum number of write
cycles that it can be subjected to, expressed as total bytes written (TBW). A
device that has exceeded this limit might fail to respond to system-generated
commands or might be incapable of being written to. IBM is not responsible for
replacement of a device that has exceeded its maximum guaranteed number of
program/erase cycles, as documented in the Official Published Specifications for the
device.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.
170
IBM System x3500 Type 7977: Problem Determination and Service Guide
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
This appliance is labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
Appendix B. Notices
171
Notice: This mark applies only to countries within the European Union (EU).
172
IBM System x3500 Type 7977: Problem Determination and Service Guide
Appendix B. Notices
173
Particulate contamination
Attention: Airborne particulates (including metal flakes or particles) and reactive
gases acting alone or in combination with other environmental factors such as
humidity or temperature might pose a risk to the *** server *** device *** that is
described in this document. Risks that are posed by the presence of excessive
particulate levels or concentrations of harmful gases include damage that might
cause the *** server *** device *** to malfunction or cease functioning altogether.
This specification sets forth limits for particulates and gases that are intended to
avoid such damage. The limits must not be viewed or used as definitive limits,
because numerous other factors, such as temperature or moisture content of the
air, can influence the impact of particulates or environmental corrosives and
gaseous contaminant transfer. In the absence of specific limits that are set forth in
this document, you must implement practices that maintain particulate and gas
levels that are consistent with the protection of human health and safety. If IBM
determines that the levels of particulates or gases in your environment have caused
damage to the *** server *** device ***, IBM may condition provision of repair or
replacement of *** servers *** devices *** or parts on implementation of appropriate
remedial measures to mitigate such environmental contamination. Implementation of
such remedial measures is a customer responsibility.
Table 8. Limits for particulates and gases
Contaminant
Limits
Particulate
v The room air must be continuously filtered with 40% atmospheric dust
spot efficiency (MERV 9) according to ASHRAE Standard 52.21.
v Air that enters a data center must be filtered to 99.97% efficiency or
greater, using high-efficiency particulate air (HEPA) filters that meet
MIL-STD-282.
v The deliquescent relative humidity of the particulate contamination
must be more than 60%2.
v The room must be free of conductive contamination such as zinc
whiskers.
Gaseous
Documentation format
The publications for this product are in Adobe Portable Document Format (PDF)
and should be compliant with accessibility standards. If you experience difficulties
when you use the PDF files and want to request a web-based format or accessible
PDF document for a publication, direct your mail to the following address:
Information Development
IBM Corporation
205/A015
3039 E. Cornwallis Road
P.O. Box 12195
174
IBM System x3500 Type 7977: Problem Determination and Service Guide
175
176
IBM System x3500 Type 7977: Problem Determination and Service Guide
This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio
interference may occur, in which case the user may be required to take corrective
actions.
Appendix B. Notices
177
This is electromagnetic wave compatibility equipment for business (Type A). Sellers
and users need to pay attention to it. This is for any areas other than home.
178
IBM System x3500 Type 7977: Problem Determination and Service Guide
Index
Numerics
2.5-inch SAS backplane, replacing
87
A
ac good LED 138
accessible documentation 174
adapter
ServeRAID 79
ServeRAID-MR10is
installing 81
administrator password 16, 19, 20
advanced setup 17
assertion event, BMC log 101
assistance, getting 165
Attached Disk Test 119, 139
attention notices 2
B
baseboard management controller utility programs
battery return program 172
battery, replacing 60
bays 3
BIOS update failure 149
BMC error log 101
assertion event, deassertion event 101
default timestamp 101
navigating 101
size limitations 101
viewing from diagnostic programs 102
Boot Menu program 14, 34
boot sequence 17
Broadcom Gigabit Ethernet Utility
enabling 34
general information 14
C
cabling
the ServeRAID-MR10is adapter 81
cache 3
cache control 17
caution statements 2
CD drive problems 117
checkout procedure 115
Class A electronic emission notice 175
command-line interface
commands
identify 33
power 33
sel 33
sysinfo 33
for remote management 33
configuration
Broadcom Gigabit Ethernet Utility 14
configuration wizard 39
Copyright IBM Corp. 2007, 2008
33
configuration (continued)
Configuration/Setup Utility 13
Ethernet controller 35
minimum 161
ports 16
ServeRAID programs 14
ServerGuide Setup and Installation CD 13
viewing 40
with ServerGuide 21
Configuration/Setup Utility program 13
configuring
RAID controller 37
SAS devices 37
configuring your server 13
connectors
on front of server 4
on rear of server 6
contamination, particulate and gaseous 174
controller
configuring with ServeRAID Manager 39
enabling 16
Ethernet, configuring 35
cover
removing 57
CPU LED 135
CRUs, replacing
2.5-inch SAS backplane 87
DVD drive 62
fans 63
memory modules 70
power supply 72
power-supply structure 86
rear fan structure 64
SAS backplane 89
ServeRAID-8k adapter 79
USB cable assembly 74
USB mounting bracket 74
customer replaceable units (CRUs) 42
D
danger statements 2
DASD LED 136
data rate, Ethernet 35
dc good LED 138
deassertion event, BMC log 101
device drivers 13
diagnostic
error codes 140, 151
on-board programs, starting 138
programs, overview 138
test log, viewing 140
text message format 140
tools, overview 95
diagnostic data 166
dimensions 3
display problems 123
documentation format 174
179
drives 3
DVD drive activity LED 5
DVD drive problems 117
DVD drive, replacing 62
DVD-eject button 5
Dynamic System Analysis 166
E
electrical input 3
electronic emission Class A notice 175
enabling
Broadcom Gigabit Ethernet Utility 34
controllers 16
environment 3
error codes and messages
diagnostic 140, 151
POST/BIOS 102
system error 151
error logs 18, 100
BMC 101
POST 100
system error 101
viewing 101
error symptoms
CD-ROM drive, DVD-ROM drive 117
fan 118
general 118
hard disk drive 119
intermittent 120
keyboard, non-USB 120
memory 122
microprocessor 123
monitor 123
mouse, non-USB 120
optional devices 126
pointing device, non-USB 120
power 127
serial port 128
ServerGuide 129
software 129
USB port 131
errors
format, diagnostic code 140
messages, diagnostic 138
power supply LEDs 137
Ethernet
controller
configuring 35
enabling 16
high performance modes 35
integrated on system board 35
modes 35
utility, enabling 34
Ethernet connector 6
Ethernet controller, troubleshooting 160
expansion bays 3
expansion slots 3
F
fan
problems 118
FAN LED 136
fan, replacing 63
fans 3
FCC Class A notice 175
features 3
ServerGuide 21
field replaceable units (FRUs) 42
firmware code, updating 33
firmware, updating 13
FRUs, replacing
microprocessor 90
microprocessor-board assembly
G
gaseous contamination
getting help 165
grease, thermal 93
174
H
hard disk drive
activity LED 4
diagnostic tests, types of 119, 139
problems 119
status LED 5
hardware service and support 167
heat output 3
help, getting 165
humidity 3
I
IBM Configuration/Setup Utility program
menu choices 15
starting 14
using 14
IBM Director 40
IBM Support Line 166
important notices 2
installing
memory 70
memory modules 70
the ServeRAID-MR10is adapter 81
integrated functions 3
intermittent problems 120
J
jumper
power-on password override
K
keyboard connector 6
keyboard problems 120
180
90
IBM System x3500 Type 7977: Problem Determination and Service Guide
19
LEDs
front of server 4
light path diagnostics, viewing without power
rear of server 6
LEDs, light path
CPU 135
DASD 136
FAN 136
MEM 136
NMI 137
PCI BRD 136
SP 135
TEMP 134
VRM 135
light path diagnostics 131
parallel connector 6
particulate contamination 174
parts listing 42
password
administrator 16, 19, 20
forgotten power-on 19
power on, override jumper 19
power-on 19
setting 16
using 19
PCI BRD LED 136
peripheral component interconnect (PCI)
configuration 17
ports
enabling 16
POST
error codes 102
error log 101
power cords 51
power LED 4
power problems 127, 160
power requirement 3
power supply 3
power supply LED errors 137
power supply, replacing 72
power-control button 4
power-control-button shield 4
power-cord connector 6
power-on password 19
power-on self-test (POST) error log 18
power-supply structure, replacing 86
problems
CD-ROM, DVD-ROM drive 117
Ethernet controller 160
fan 118
hard disk drive 119
intermittent 120
memory 122
microprocessor 123
monitor 123
mouse 120, 121
optional devices 126
pointing device 121
POST/BIOS 102
power 127, 160
serial port 128
ServerGuide 129
software 129
undetermined 161
USB port 131
processor control 17
product recycling and disposal 171
public services network, use in 175
public telecommunications network, connection to
publications 1
M
MEM LED 136
memory 3
module 66
memory problems 122
messages
diagnostic 138
service processor 151
microprocessor 3
cache 17
heat sink 92
problems 123
microprocessor-board assembly, replacing
microprocessor, replacing 90
minimum configuration 161
modes, Ethernet 35
monitor problems 123
mouse connector 6
N
network operating system (NOS) installation
with ServerGuide 21
without ServerGuide 22
NMI LED 137
no-beep symptoms 100
noise emissions 3
notes 2
notes, important 170
notices 169
electronic emission 175
FCC, Class A 175
notices and statements 2
O
online publications 2
optional device problems 126
OSA SMBridge management utility program
enabling and configuring 23
installing 31
90
131
Index
175
181
R
recovering, BIOS update failure 149
recycling and disposal, product 171
Remote Supervisor Adapter II SlimLine
cabling 36
installing firmware 36
requirements 35
setting up 35
Remote Supervisor Adapter II SlimLine Ethernet
connector 6
Remote Supervisor Adapter, configuration 14
removing bezel 57
replacing
2.5-inch SAS backplane 87
DVD drive 62
fans 63
microprocessor 90
microprocessor-board assembly 90
power supply 72
power-supply structure 86
SAS backplane 89
S
SAS backplane, replacing 89
SCSI Attached Disk Test 119, 139
SDR/FRU, defined 13
serial connector 6, 7
serial over LAN
commands
connect 34
identify 34
power 34
reboot 34
sel get 34
sol 34
sysinfo 34
serial port problems 128
server replaceable units 42
ServeRAID Manager 38
ServeRAID programs 14
ServeRAID-MR10is adapter
installing 81
ServerGuide
CDs 13
features 21
NOS installation 21
problems 129
Setup and Installation CD 13
starting the Setup and Installation CD
using 20
service processor messages 151
service, calling for 163
setup
advanced 17
Configuration/Setup Utility 15
with ServerGuide 21
size 3
slots 3
software problems 129
182
21
IBM System x3500 Type 7977: Problem Determination and Service Guide
utility program
Adaptec RAID Configuration
37
V
video connector 6
viewing the configuration
Configuration/Setup Utility
VRM LED 135
15
W
Web site
ServerGuide 20
website
personalized support 166
publication ordering 166
support line, telephone numbers
weight 3
167
Index
183
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IBM System x3500 Type 7977: Problem Determination and Service Guide
Printed in USA