Report Exit Survey DIS 2012 DHK
Report Exit Survey DIS 2012 DHK
Report Exit Survey DIS 2012 DHK
Report
Diploma in Hotel and Catering
Management - DHK
December 2012 Session
Politeknik Kota Kinabalu (PKK)
Sabah
RESEARCH COMMITTEE
NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Norehan bt Md Shariff
Ngah Hamsiah binti Arifin
POSITION
Director
Deputy Director (Academic)
Head of Department
NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Dr Suzan binti Impak
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Norzila Salim
Halina Binti Hamid
Alester G Jakuil
Grace Jennifer Philip
Cynthia Nicholas
Julkifli bin Awang Besar
Bahril bin Balli
NAME
Muzaffar Mohd Sidin
Naisah Ujin
Liza Longgat
ABSTRACT
2
The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Tourism and Hospitality (JPH),
Politeknik Kota Kinabalu (PKK). This PES was conducted on 41 final semester students,
graduating from Diploma in Hotel and Catering Management (DHK). They were the first
Cohort whose intake was in June 2010. The survey questionnaire had five main sections:
respondents profile; assessment of overall quality; assessment of skills and knowledge;
assessment of Lecturers and Academic Advisor; and assessment of academic resources and
facilities. All the data were analysed using the Statistical Product and Service Solutions
(SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality,
attribute for teaching and learning experience was rated 81.7% with very good and good.
Skills and knowledge section was evaluated by relating the statements with nine items as
stated in the Programme Learning Outcomes (PLO). All the PLOs were marked at least
adequate by 100% of the students. Assessment on lecturers and academic advisor were
rated 47.5% as very good and 39% as good. In terms of academic resources and
facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent
whereby 31.7% rated the item as poor and 14.6% as marginal.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities
1. INTRODUCTION
ii.
Apply technical skills to meet industrial requirements in tandem with the challenges
and changes within the hotel and catering industry.
iii.
iv.
Anticipate, analyse and solve problem in decision making processes using systematic
and analytical thinking.
v.
vi.
vii.
viii.
ix.
Apply and adapt professionalism as well as practice good moral values and ethics.
Practice effective leadership skills in any hotel and catering establishment.
2. METHODOLOGY
This survey involved 41 DHK students from December 2012 semester. Students were asked
to fill up the PES questionnaires which were posted online and 100% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below [5]:
1 = Poor
2 = Marginal
3 = Adequate
4 = Good
5 = Very good
Students satisfaction and acceptance level was determined from the scale. Very good, Good
and Adequate indication rate shows the students are satisfied with the item. While Marginal
and Poor indication rate shows the item need some improvements and correction for the
program.
This online survey was conducted between Marchs until May 2013. The survey
questionnaires were divided into five sections as follows:
i.
ii.
iii.
iv.
v.
The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK [6,7]. This assessment
strategy was aligned with the Curriculum Development Cycle - develop-implement-review
as required by the MQA in order to improve the quality of programme. A description of the
survey findings is discussed below.
3. RESULTS
The response from the students were analysed based on the following four criteria:
i.
ii.
iii.
iv.
In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION B: OVERALL QUALITY
Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements related were as follows:
a) What is your impression on the overall quality of curriculum and teaching and learning
at PKK?
b) To what extent has the quality of teaching and learning in PKK improved since you
were here?
100%
90%
10
12
25
20
80%
70%
60%
50%
Responses
40%
30%
20%
10%
0%
What is your impression on the overall quality of curriculum and teaching and learning at Politeknik Kota Kinabalu?
Poor
Marginal
Adequate
Good
Very good
and learning at PKK. The other 10 (24.4%) responded very good while 5 (12.2%)
expressed as adequate. No respondent rated for marginal and poor indication.
While for question (b), 20 of the respondents (represent 48.8%) agreed that item to
what extent has the quality of teaching and learning in Politeknik Kota Kinabalu improved
since you were here the scale given was good. The other 12 (29.3%) responded very
good while 8 (19.5%) expressed adequate. No respondent rated for marginal and poor
indication.
Concluding this sections analysis, that is, 100% of DHK students satisfy with the
overall quality for this programme during their study in PKK based on the experience with
the teaching and learning environment.
3.2 SECTION C: SKILLS AND KNOWLEDGE
In assessing the skills and knowledge of the students, the question had been classified into
nine particular PLOs as follows:
3.2.1 PLO 1 (Knowledge)
For the PLO 1 (Knowledge), four questions were provided as follows:
a) I am able to apply knowledge of core discipline courses in my programme.
b) I am able to apply knowledge of specialized courses in my programme.
c) I am able to apply knowledge of elective courses in my programme.
d) I am able to understand the technological applications relevant to my programme of
study.
For question (a) (Figure 2), I am able to apply knowledge of core discipline courses in
my programme, shows the total of 20 (48.8%) respondents rated very good. The other 18
(43.9%) respondents selected good while 3 (7.3%) responded adequate.
Second question (b) I am able to apply knowledge of specialized courses in my
programme, a total number of 21 (51.2%) respondents rated good, 18 (43.9%) respondents
rated very good and 2 (4.9%) rated adequate.
100%
90%
80%
20
16
18
13
70%
60%
50%
Responses
40%
30%
18
22
21
26
20%
10%
3
3
2
2
0%
I am able to apply knowledge of core discipline courses in my program.
Poor
Marginal
Adequate
Good
Very good
100%
90%
80%
13
15
15
23
22
70%
60%
50%
Responses
40%
23
30%
20%
10%
4
4
3
1
0%
I am able to apply information technology in my program.
Poor
Marginal
Adequate
Good
Very good
10
11
100%
90%
80%
16
20
70%
16
60%
50%
Responses
40%
19
17
30%
22
20%
10%
6
4
3
0%
I am able to solve problems using methods, tools and skills related to my program.
Poor
Marginal
Adequate
Good
Very good
100%
90%
80%
18
18
21
70%
60%
50%
Responses
40%
19
20
30%
16
20%
10%
3
4
3
1
0%
I am able to understand the role of my work in relation to social or cultural issues.
Poor
Marginal
Adequate
Good
Very good
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For PLO 6 assessments, question (a) (Table 1), I am able to continuously learn new
skills and knowledge 21 (52.5%) respondents rated very good. A total of 20 (48.8%)
responded good while no respondents answered moderate or poor.
Moving to question (b), the highest rated was for very good indicator with 20
(51.2%) respondent while 18 (43.9 %) respondents rated good and 3 (7.3%) responded
adequate rating.
For question (c) 16 (39.0%) respondents rated very good for I am able to learn and
apply new concepts. The other 23 (56.1%) responded good while 2 (4.9%) responded
adequate.
Table 1: PLO 6 Continuous Learning & Information Management Skills rating
For question (c) 16 (39.0%) respondents rated very good for I am able to learn and
apply new concepts. The other 23 (56.1%) responded good while 2 (4.9%) responded
adequate.
Finally for question (d) 18 (43.9%) respondents rated very good. A total of 17
(41.5%) responded good while no respondents responded adequate, marginal or poor
indication for all questions under PLO 6.
So under PLO 6 we can summarize that, 100% of DHK students are able to learn new
skills and knowledge and able to use information resources effectively after their study in
PKK.
3.2.7 PLO 7 (Management & Entrepreneurial Skills)
For PLO 7 (Management & Entrepreneurial Skills), two statements were provided as follows:
a) I am able to build/develop my career upon completion of my studies.
b) I am able to develop time management skills.
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100%
90%
80%
70%
21
18
60%
50%
Responses
40%
30%
20%
17
20
10%
6
0%
I am able to build/develop my career upon completion of my studies.
Poor
Marginal
Adequate
Good
Very good
15
100%
90%
80%
70%
20
20
18
20
60%
50%
Responses
40%
30%
20%
10%
3
1
0%
I am able to understand the professional and ethical responsibilities related to my work.
Poor
Marginal
Adequate
Good
Very good
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For very good rating (Table 2), statement (a) I am able to work with individuals
from different backgrounds rated by 13 (31.7%) respondents while statement (b) was rated by
a number of 13 (31.7%) respondents, statement (c) I am able to work successfully as a leader
of a team by 15 (36.6%) respondents and statement (d) I am able to function in
multidisciplinary teams rated by 15 (36.6%) respondents.
On the other hand, statement (a) was rated by 26 (63.4%) as good, statement (b)
was 23 (56.1%), statement (c) received 23 (56.1%) and statement (d) was 22 (53.7%)
respondents.
Next for adequate rating, only 2 (4.9%) rated for statement (a), 4 (9.8%) rated for
statement (b), statement (c) by 3 (7.3%) while statement (d) rated by 4 (9.8%) respondents.
There was 1 (2.4%) respondent who rated for marginal for statement (b) and no
respondent for poor indication for all statements.
So under PLO 9 we can summarize that, 97.6% of DHK students were able to work in
a team successfully and capable of being a leader after finishing their studies in PKK.
From Table 3 for the attribute of statement (a), 19 (46.3%) of the respondents said that
it was very good while 18 (43.9%) disclosed that it was good. Only 4 (9.8%) respondent
rated that it was adequate.
For statement (b), 19 (46.3%) respondents rated it as very good. While 15 (36.6%)
rated that it was good and 7 (17.1%) rated it as adequate. For statement (c), 21 (51.2%)
of the respondents rated as very good and 14 (34.1%) respondents rated that it was good
and rest 6 (14.6%) respondents rated it as adequate. For statement (d), 18 (43.9%) of the
respondents rated the feedback as very good, while 15 (36.6%) stated that it was good
and 8 (19.5%) rated as adequate. For statement (e), 20 (48.8%) of the respondents rated it
as good while 17 (41.5%) rated it as very good and 4 (9.8%) rated it as adequate.
Finally for statement (f) 23 (56.1%) of the respondents rated it as very good, 14
(34.1%) rated as good, and 4 (9.8%) rated as adequate. No respondent rated for
marginal and poor indication for all six statements under this section. So 100% of DHK
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students were satisfied with the contributions of lecturers and academic advisors during their
studies in PKK.
3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES
In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 4
shows the percentage of respondents ratings towards the sufficiency of resources/facilities at
the PKK. Eleven statements of resources/facilities were given as follows:
To what extent did Politeknik Kota Kinabalu provide you with the following
resources/facilities?
a) Operation hours of the library
b) Access to databases and collections both physically and online in the library
c) Easy and responsive services of the HEP staff
d) Easy and responsive services of the counselling staff
e) Easy and responsive services of the library staff
f) Easy and responsive services of the administration staff
g) Access to Wi-Fi internet
h) Quality of computer labs
i) Quality of laboratories / workshops / kitchens
j) Quality of classrooms
k) Quality of sports and recreational facilities
From Table 4 for the statement (a), 17 (41.5%) of the respondents said that the
operation hours of the library was good and 10 (24.2%) rated as very good. Next 9
(22.0%) respondents, rated that it was adequate, 4 (9.8) was marginal and 1 (2.4%) rated
for poor.
For statement (b) 14 (34.1%) of the respondents rated for the library collection was
good and adequate rating, respectively. While 7 (17.1%) stated that it was very good,
4 (9.8%) rated as marginal and 2 (4.9%) rated for poor.
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Statement (c), 17 (41.5%) of the respondents rated the services of the HEP staff
good and 9 (22.0%) stated that it was adequate and 6 (14.6%) as marginal. 5 (12.2%)
rated as very good and 4 (9.8%) rated as poor.
Moving to statement (d), 17 (41.5%) of the respondents rated the counselling services
as good. While 9 (22.0%) rated that it was adequate and 7 (17.1%) rated as very good
and marginal rating respectively and 1 (2.4%) respondent rated for poor.
Next for statement (e), 18 (43.9%) of the respondents rated the services of the library
staff as good and 13 (31.7%) of the respondents rated as adequate. Meanwhile, there are
6 (14.6%) rated as very good and 2 (4.9%) rated for marginal and poor respectively.
For statement (f) 14 (34.1%) of the respondents rated the services of the
administration staff as good on the other hand 10 (24.2%) rated it as adequate. 7 (17.1%)
rated it as very good and marginal rating, respectively. 3 (7.3%) rated it as poor.
20
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4. CONCLUSION
The results of the survey indicated high considerable for Overall Quality of teaching and
learning since 100% students rated as very good, good and adequate measures of
achievement for all the statements. Thus students were satisfied with the overall quality of
teaching and learning in PKK.
There are 100% of graduates agreed that they had achieved the PLOs of the
programme. The data showed majority of students responded between very good to good
scale in this Skills and Knowledge assessment. The rest of the graduates perceived and rated
at least adequate scale for all PLOs (soft-skills and knowledge-skills) acquired by the
graduates.
Evaluation of the graduates opinions towards contributions of lecturers and academic
advisors system implemented also showed that graduates were satisfied with the lecturers.
Result showed that 100% of graduates rated very good, good and adequate scale. This
also supports the implementation of OBE in PKK which emphasized for student-centred
learning.
Finally 79.6% graduates were satisfied with the academic resources and facilities
provided. The most significant item that graduates were not satisfied with was the Wi-Fi
internet access in PKK where 46.3% of them rated for marginal and poor. Insufficient
Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.
This exit survey was found to be an essential tool to help identify the areas needs to
be improved in the quality of education as a whole in PKK especially for Diploma in Hotel
and Catering Management (DHK).
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[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for
the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program.
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