Employee Resume: Name: Puneet Jain CRM Technical Consultant
Employee Resume: Name: Puneet Jain CRM Technical Consultant
Employee Resume: Name: Puneet Jain CRM Technical Consultant
Mannai Partner CV
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Employee Resume
Personal Data:
Name
Nationality
Experience
: Puneet Jain
: Indian
: 4+ years
Languages
Language
Reading
Speaking
Writing
English
Excellent
Excellent
Excellent
Hindi
Native
Native
Native
Professional Skills:
Tools: SQL Server 2008 & 2012 ,Visual Studio 2010 & 2012, Avaya
One X Agent
Skills:
fetch
XML,
REST,
Brief
introduction
to
SOAP,
Professional Experience:
Project
UIDAI (The Unique
Identification
Authority of India)
Description
UIDAI intends to create and
maintain a common Customer
Relationship Management platform
to support Residents and other
partner agencies. This CRM
platform will support operations of
Responsibilities
Customization, design and coding
of CRM system, Writing plug-in,
JavaScript and workflows as per the
client requirement,Involved in
integration with various eco
systems (Java and .net portal)
through web services,Involved in
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Mannai Partner CV
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multiple contact centres that may
be servicing UIDAI. UIDAI caters
Indian citizens problem related to
Aadhaar grievances via
deployment of Dynamics CRM in
third party call centre environment
by providing sophisticated
resolution.
Alumni Management
System, Qatar
University
Data management system which is
responsible for their alumni
management. Organizing alumni
meet; send bulk SMS, send bulk
Email, Direct conversion with
alumni through Phone Call and
Data Migration to CRM from their
oracle Database are the features of
system
Trade & Tax, Delhi
Involved in Requirements
Gathering, Design and
Development,Customization,
design and coding of CRM
system,Writing plug-in, JavaScript
and workflows,Involved in unit and
integration testing,Installation of
SQl Server 2012 and CRM 2011 on
premise,Made documentation for
projects in all levels such as
requirements document, technical
and functional specs, integration
manuals, product marketing
documents etc.,Data Import
application for MS CRM,AD FS 2.0
Implementation for CRM system
Administrative tasks for MS CRM &
SharePoint
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Mannai Partner CV
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for CRM system
Education:
Course
University
Master Degree in
Computer Application
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