Amadeus Emd User Guide 214
Amadeus Emd User Guide 214
Amadeus Emd User Guide 214
Electronic Miscellaneous
Document
User Guide
Document control
Security level
Company
Department
Training Services
Author
Reviewed by
Date
Approved by
Version
Date
Date
Change
Comment
By
December 2011
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Table of Contents
Table of Contents ................................................................................ 3
INTRODUCTION................................................................................... 5
BENEFITS
6
6
6
7
7
8
8
10
10
11
11
12
18
19
21
22
23
29
30
30
31
31
32
32
33
33
38
39
EMD RECORD.................................................................................... 40
DISPLAYING EMD RECORD
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40
Amadeus Qatar W.L.L
43
43
45
46
50
60
71
88
105
117
130
136
137
138
144
156
162
163
166
167
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175
175
INTRODUCTION
The Amadeus Electronic Miscellaneous Document (EMD) is an industry standard
solution which enables agents to issue documents for travel related services(Excess
baggage charges, Miscellaneous Charges, Penalty fees, Residual value, Lounge access
charges, etc..), in replacement of the MCO (Miscellaneous Charges Order). The EMD is the
Industry standard electronic version which will additionally enable agents to collect ancillary
services.
IATA DEFINITIONS:
The Electronic Miscellaneous Document (EMD) is the new Industry standard method
to document the sale, and track usage of charges collected outside of a ticket (e.g.
Residual value, Excess baggage charges, miscellaneous charges).
The Services sold using an EMD may be linked to the Flight coupon (Pet in cabin,
Excess baggage, Vegetarian meal, etc.), but not necessarily (Train ticket, Taxi, Car
rental, Rebooking fees, etc.).
IATA has set a target of 100% EMD for Travel Agencies by the end of 2013.
BENEFITS
The Amadeus Electronic Miscellaneous Document (EMD) is the solution for travel agencies
to facilitate the sale of travel related services, using the latest electronic Industry standard,
fully integrated in Amadeus system.
One single way to issue all travel related services.
High product flexibility fully integrated in Amadeus system (in PNR and automatically
reported into the sales report and the Back Office systems).
Real time and secured information throughout the whole EMD life cycle.
The account able document used for the sale of Ancillary Services policy.
Better customer service thanks to electronic technology (no loss of paper and passenger
timesaving)
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EMD TYPES
There are two types of EMD, the standalone EMD (EMD-S) and the associated
EMD (EMD-A) which can be associated to e-ticket coupons. The two types differ in their
behaviour and usage. Here are the main characteristics:
Fully replace the paper Automated and Virtual MCO (Miscellaneous Charges Order)
Not intrinsically linked to the ticket
Can be issued in connection with ticket (as a reference)
Can be consumed at different stages (At Issuance, At Change of status time)
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RFIC Code
Description
Air Transportation
B
C
Surface Transportation/
Non-Air Services
Baggage
Financial Impact
E
F
G
I
Airport Services
Merchandise
Inflight Services
For individual airline use
Examples
Charter, Involuntary, Downgrading,
Upgrading
Bus, Car Hire
Angling Equipment, Biking
Equipment
Booking Fee, Refundable
Balances
Check-In, Lounge Access
T-Shirts
Sleeper, Berth, Beverage
Here is an example:
The RFIC for Baggage is C and RFISC for Excess Baggage is WTC
RFIC Code
B
C
C
D
D
E
T
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RFISC code
99L
99L
GOL
992
995
0BX
SUR
Examples
Biking Equipment
Biking Equipment
Golf Equipment
Ticket Amendment Fee
Cancellation Fees
Lounge Access
Surface Transportation
Amadeus Qatar W.L.L
Service Code
Description
RFIC
RFISC
EMD Type
AVIH
Animal in Hold
0BT
BIKE
Bike
99L
FISH
Fishing Equipment
FIS
GOLF
Golf Equipment
GOL
PETC
Pet in Cabin
0BS
PYMT
997
SKIE
Ski
SKI
SPEQ
Sporting Equipment
SPQ
WEAP
Weapon/Sporting Firearms
0ED
XBPC
PCC
XBWT
WTC
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CHARGEABLE SERVICES
Airlines can charge for services, Special meals, Excess baggage, Sports equipment, Seat
reservations, Lounge access, and so on. Airline chargeable services codes you must use
when booking these services in Amadeus.
There are service codes that are IATA-standard, for example, XBAG for excess baggage,
PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on. However, many
airlines have their own individual service codes. The cost of a service is airline specific.
The EMD is created via a booking of services with a SSR (Special Service Request) or a
SVC (Manual Auxiliary Segment) containing a SERVICE CODE corresponding to a couple
of data elements:
The service code and way to book the services will be defined and communicated by
airlines to travel agencies.
Depending on whether the service is PNR flight segment associated or not, it should be
booked, with the relevant airline service code, via:
A Special Service Request element (SSR), when the service is PNR flight segment
associated.
A manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is
not PNR flight segment associated.
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3- You can now create a Transitional Stored Miscellaneous (TSM) document of the type
P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD
for issuance. It is recommended that you create the TSM-P when the service is
confirmed (status code HK).
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3. You can now create a Transitional Stored Miscellaneous (TSM) document of the type
P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD
for issuance
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To create a TSM-P for all non-infant passenger types (adults, children, youths, etc) and all
chargeable services in a PNR, enter: TMC/VQR
Explanation:
TSM type field with the TSM type P for Pricing Quotation Record
When you create a TSM-P manually with the TMC entry, the system checks the service
preferences table that the airlines maintain in Amadeus and creates a pricing quotation
record with the Reason-For-Issuance Codes (RFICs) and the Reason-For-Issuance-Sub
Codes (RFISCs) and their description, the EMD type (A for associated or S for standalone),
and the properties of the EMD (Non-refundable indicator, Consumed-at-issuance indicator,
if they are applicable). This information is automatically filled in the TSM-P.
When the EMD is associated to a flight segment, the origin and destination, and the
operating carrier codes are also filled in.
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Explanation:
The TSM header line with the TSM number (1) and type (P), the Amadeus office
ID of the creating office (DOHQR2900), the agent sign of the agent creating the
TSM (RR) and the creation date (18SEP), the fare calculation pricing and
reporting indicators (12), the EMD type (EMD-A for associated and EMD-S for a
standalone EMD), and the two-character code of the validating carrier (QR).
The passenger name and title (EMDINQATAR/TEST)
The Reason-For-Issuance Code (RFIC: C/C)
The Reason-For-Issuance Code description (Baggage)
The Reason-For-Issuance Sub-Code (RFISC 99L)
The Reason-For-Issuance Sub-Code description (Bike)
The two-character code of the operating carrier of this EMD coupon (QR)
The line number identifier (L) and PNR line number (6) that you enter when you
want to update the TSM-P information for a specific EMD coupon only. This is
the line number of the SSR element or SVC segment in the PNR that the EMD is
associated to.
The origin airport code taken from the flight segment that the EMD is
associated to (DOH)
The destination airport code taken from the flight segment that the EMD is
associated to (LHR)
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Explanation:
SVC segment for PAYMENT (PYMT)
SSR element for FISHING equipment (FISH)
SSR element for EXCESS BAGGAGE (XBWT)
To create the TSM-P with automated and split after the TMC entry: TMC/VQR
System Response:
Explanation:
TSM-P 1 for the Fishing Equipment (PNR element line 7)
TSM-P 2 for the Excess Baggage (PNR element line 8)
TSM-P 3 for the Payment deposit (PNR element line 3)
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If you want to create a TSM-P for specific services only, you must enter the SSR/SVC line
number selection option (/L).
You can also use the passenger selection (/P) option to create the TSM-Ps for all the SSRs
and SVCs that are associated to a specific passenger.
The SVC segment number 4 of the PNR for Infant, enter: TMC/L4/VQR/INF
System Response:
Note: If you enter the passenger selection option (/P) but not the infant passenger type
option (/INF) in your TMC entry, the system creates the TSM-Ps for the adult passenger
types only.
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Entry
Description
TMC/L8
TMC/P1
TMC/INF
TMC/INF/P1
TMC/VQR
After you have created a TSM-P with the TMC entry, the TSM is stored in the PNR when
you end transaction (file the PNR). A TSM tag is then displayed in the PNR header line:
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Entry
Description
TQM/M2
TQM/P1
TQM/P2/INF
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Where:
TMI
/CV750
Transaction code
Slash, Coupon Value field identifier (unique letter identifier), dash
Coupon value
Note: For the coupon value you cannot enter a currency code and
coupon value as per issuance currency, For example issuance
place is Doha, hence the coupon value is equivalent to QAR.
System Response:
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Entry
Description
TMI/M1/CV-750
TMI/P1/CV-750
TMI/L6/CV-750
TMI/ALL/INF/CV-75
Note: You can use the passenger selection option, if only one
TSM exists for this passenger in the PNR. If more than one TSM
exists, you must use the TSM number selection option (/M) or the
SSR element/SVC segment line number selection option (/L).
Updates the Coupon Value field of the TSM-P for the SSR
element/SVC segment in PNR line number 6 (for this specific
coupon only)
Updates the Coupon Value field for all the infant passenger
TSM-Ps in the PNR (for all coupons)
Note: You cannot combine the /P, /M and the /L selection options in one entry.
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DOCUMENT LEVEL
You can update the TSM-P following fields of the EMD on document level.
Field Identifier
Field Name
Entry Format
F,R,I,Y,U,W
R for Reissue
TMI/FQAR3500.00
TMI/FQAR3500.00/EUSD961.00
Exchange Value
(For a first issue this field is
automatically calculated by the
system. It equals the fare amount
plus all the new taxes.)
TMI/FQAR190.00/NUSD50.00
RV-
Refundable Value
O, X
TMI/RQAR3500.00/RV-750.00/
WQARE0
TMI/RQAR150.00/X150.00DE/
O380.00US/WQAR150.00
Total Amount
TMI/RQAR150.00/X150.00DE/
O380.00US/WQAR150.00
NF-
TMI/NF- QAR1550.00
Document Remarks
Note: You don't need to enter a currency code in your TMI entry, if you want to use the
default currency.
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COUPON LEVEL
You can update the TSM-P following fields of the EMD on coupon level.
Field Identifier
CV-
Field Name
Coupon Value
Present To
Present At
CR-
Coupon Remarks
NB-
NA-
PCKG-
ER-
Excess Baggage
(Pieces, or weight in KG)
IC-
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Entry Format
TMI/CV-100
TMI/L6/CV-100
TMI/DQATAR AIRWAYS
TMI/L7/DQATAR AIRWAYS
TMI/ALHR
TMI/L6-7/ALHR
TMI/CR-LOUNGE LOCATED IN T4
TMI/L7,8/CR- LOUNGE LOCATED IN
T4
TMI/NB-15NOV11
TMI/L6/NB-15NOV11
TMI/NA-31DEC11
TMI/L7/NA-31DEC11
TMI/KG-25
TMI/L7/KG-25
TMI/PC-2
TMI/L6/PC-2
TMI/ER-QAR250.00
TMI/L6,8/ER-QAR250.00
TMI/IC-TKT1574400564781E1
TMI/L6/IC-TKT1574400564781E1
UPDATE PRESENT TO
For Example: The EMD coupon is present to QATAR AIRWAYS,
Entry: TMI/DQATAR AIRWAYS
System Response:
UPDATE PRESENT AT
For example: The EMD coupon is present at KARACHI, Entry: TMI/AKARACHI
System Response:
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For example: The excess baggage is 1 Piece (Piece concept), Entry: TMI/PC-1
System Response:
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Entry
Description
TMI/M1/FO-157440056478E1DOH21MAR11/65210078
TMI/M1/FO-157-4400564781DOH21MAR11
/65210078/157-4400564789E1
TMI/M1/FP-CASH
TMI/ALL/FP-CASH
TMI/M1/FP-O/CASH
TMI/M2/FP-O/CASH+/CASH
TMI/M1/FP-NR+CASH/QAR1500.00
TMI/M1/FT-NRQ01500
TMI/M3/FE- VALID ON QR ONLY
TMI/FC-LON QR DOH QR BKK260.00
QR DOH QR LON260.00USD520.00
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DELETING TSM-P
A TSM-P is automatically deleted when, For example, all the flight segments that are
associated to the chargeable SSR elements of the TSM-P are cancelled, or when all the
SSR elements or SVC segments for which a TSM-P has been created are cancelled.
Note: TSM-P is only deleted when all the services (SSR elements or SVC segments) that
are related to the TSM-P have been cancelled.
You can, however, manually delete a TSM-P.
In the case the TSM-P is set to confidential, only authorized offices can delete the TSM-P.
When you manually delete a TSM-P, the deletion is effective as soon as you file or file and
redisplay a PNR with the ET or ER entry.
To manually delete a TSM-P, if only one exists in the PNR, enter: TMX
Entry
Description
TMX/M1
TMX/P1
TMX/P1/INF
TMX/ALL
Note: You cannot combine the passenger selection (/P) and the TSM number selection
option (/M) in one entry.
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OPTIONS
Following are the delete option for TSM-P
Entry
Description
TMI/D
TMI/CV-
Deletes the information that is stored in the Present To field of the TSM-P.
Deletes the information that is stored in the Coupon Value field of the TSM-P.
TMI/D/A/CV-
Deletes the information that is stored in the Present To, Present At and
Coupon Value fields.
Note: You can delete up to three items in one entry.
TMI/F
TMI/M1/D/CV-
Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P number 1.
TMI/L9/D/CV-
Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P for the SSR element/SVC segment in PNR line number 9.
TMI/ALL/D
Deletes the information that is stored in the Present To field of all the TSM-Ps
in the PNR.
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The 'PC' flag is a warning to check the stored fare and to make sure it still applies to the
passenger and the services in the itinerary. It must be removed before you can issue an
EMD.
To remove the PC flag, if only one TSM-P exists in the PNR, enter: TMF
OPTIONS
Following are the PC flag removal options.
Entry
Description
TMF/M1
TMF/ALL
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CURRENT HISTORY
The Current TSM history contains all additions, changes, and deletions that you made to
the TSM, such as updates resulting from TMI entries.
DELETED HISTORY
The Deleted TSM history contains deleted TSMs.
TSM-Ps deleted, for example, when:
A chargeable SSR element or an SVC segment is canceled
The passenger for whom the TSM was created is canceled from the PNR
When a TSM is deleted, the original TSM number is allocated to the deleted TSM and
cannot be used for a new TSM.
To display the TSM-P history when only one TSM exists in the PNR, enter: TMH
OPTIONS
Following are the options to displaying TSM-P history
Entry
Description
TMH/M1
Displays the TSM history from the TSM index by TSM number.
TMH/L9
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Displays the history from the PNR or from the TSM index for the
service in PNR line number 9 (SSR element or SVC segment
number).
ISSUING AN EMD
Before you can issue an EMD, you must have a PNR with a chargeable service (SSR
element or SVC segment) and a TSM-P for the service. The mandatory fields of the TSM-P
must have been filled in. The validating carrier must allow EMD issuance for travel agents.
You can issue an EMD from a newly created or retrieved PNR. You can issue up to four
EMDs in conjunction. For associated EMDs (EMD-A), one EMD coupon is required per flight
segment (City Pair).
To issue an EMD you use the TTM entry.
If one or more SSR element or SVC segment has already been issued in a PNR and you
enter the TTM entry, the system issues all the remaining un-ticketed SSR elements and
SVC segments in the PNR. If the issuance request of an EMD is successful, you receive the
system response: 'OK EMD'.
When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you
make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the
TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the
e-ticket number and the coupon association.
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Where:
A TST has been created and stored in the PNR
A TSM has been created and stored in the PNR
2. To verify that a valid TST exist for the e-ticket, enter: TQT
System Response:
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4. Issue the EMD and the e-ticket, for example in one combined entry: TTP/TTM/RT
System Response:
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Where:
FA element for the e-ticket number with the issue indicator E for e-ticket and T for Ticketed,
followed by the validating carrier's two-character airline code (QR for Qatar Airways).
The FA element for the e-ticket is associated to the flight segments (S2-3).
FA element for the EMD with the issue indicator D for EMD and T for Ticketed, followed by
the validating carrier's two-character airline code (QR for Qatar Airways). The FA element
for the EMD is associated to the chargeable SSR elements for the service (XBWT- Excess
Baggage) in the PNR line numbers 6 to 7, where E stands for element (E6-7).
Note: For an EMD that has been issued for a SVC segment, the EMD FA element is
associated to the SVC segment with segment association (for example: S3).
FB element for the e-ticket, which is associated to the flight segments (S2-3)
FB element for the EMD, which is associated to the SSR elements in PNR line numbers 6
to 7 (E6-7)
Note: For an EMD that has been issued for a SVC segment, the FB element for the EMD
is associated to the SVC segment with segment association (for example: S3).
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Where:
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number
(1) the e-ticket is associated with: (A) for Associated
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number
(2) the e-ticket is associated with: (A) for Associated
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Entry
Description
TTM/P1
Issues the EMDs for all the chargeable SSR elements/SVC segments in
the PNR for passenger 1.
TTM/P2/INF
Issues the EMDs for all the chargeable SSR elements/SVC segments for
the infant associated to passenger 2.
Note: You can combine the /INF option with the /P option only.
TTM/M1
TTM/L6
Issues the EMD for the chargeable service in PNR line number 6.
TTM/RT
Issues all the EMDs in the PNR and redisplays the PNR.
Issues
TTP/TTM
Note: The ICW field in the TSM-P of an associated EMD (EMD-A) for a
chargeable SSR element is automatically updated with the e-ticket
number and the coupon association.
TTP/TTM/M1-2,4
Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4.
TTM/EPR-EMLA
Issues all the EMDs in the PNR and sends the passenger receipts to the
email addresses specified in the APE elements of the PNR.
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EMD RECORD
When you issue an EMD, the system creates an EMD record that is sent to the validating
airline. The EMD record contains the EMD document number, the TSM-P information and
the EMD coupon status.
The EMD record is either stored in the Amadeus Electronic Miscellaneous Document Server
(EMS), if the airline is an EMS user, or in the airlines own Electronic Miscellaneous
Document database (EMD). In both cases you can display the EMD record and the EMD
record history in Amadeus.
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Where:
EWD
/EMD
157
-1815300288
Transaction code
Slash, EMD identifier
Three-digit airline code (157 for Qatar Airways)
Dash, 10-digit EMD document number
OPTIONS
Entry
Description
EWD
EWD/L10
EWD/EMD157-1815300288
EWDRT
EWD/2
EWDRL
EWD/O*
EWD/FOID-PP123456
EWD/FOID-FF666868688
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The EMD Document Number field (EMD) with the 13-digit document number or
conjunction document number
The EMD Type field (TYPE) with the EMD type (A for associated and S for
standalone)
The Reason-For-Issuance Code field (RFIC) with the reason-for issuance code
(C for Baggage)
Where:
EWH
/EMD
157
-1815300288
Transaction code
Slash, EMD document number identifier
Three-digit airline code (125 British Airways)
Dash, 10-digit document number
OPTIONS
EWH
EWH/EMD157-1815300288
EWH/XT
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STANDALONE TYPE
Following are the steps to issue EMD-S type for services that not associated to Air
segments:
1- Enter the Name, Contact, Ticket Arrangement
2- To Add manual auxiliary segment for services that not associated to air segment,
Format: IU <Airline Code> HKn <Service Code><Routing>/<Date>
For Passenger Assistance, enter: IU QR HK1PYMT DOH/25DEC
System Response:
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6- To update the advice code from KK to HK, end transaction and redisplay the PNR,
Enter: RFA;ERK
System Response:
Note: If a service is not confirmed and has, for example, the status UN, UC or NO, it may
be removed from the PNR and from the TSM-P when the PNR is filed and may result in the
deletion of the TSM-P without prior warning
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10- To Add the COUPON VALUE for TSM-P (M1), enter: TMI/M1/CV-730
System Response:
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12- To Add the RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ER-USD200.00
System Response:
13- To Add the FARE and EQUIVALENT amount Information for TSM-P (M1),
Enter: TMI/M1/FUSD200.00/EQAR730.00
System Response:
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Note: In the e-ticket record the associated EMD document and coupon numbers are
displayed with the indicator (A) for associated.
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Note: When you issue the e-ticket before you issue the associated EMD (EMD-A) or when
you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the
TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the
e-ticket number and the coupon association.
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4- To Create the SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn
For Sport Equipment, enter: SR GOLF- 10KG GOLF EQUIPMENT /P1/S2-3
System Response:
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8- To create TSM-P manually for All SSR elements and SVC segments in PNR,
Enter: TMC/VQR
System Response:
The TSM-P (M1) for elements 7 & 8 for GOLF Equipment and TSM-P (M2) for segment 4
for PASSENGER assistance in the PNR
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13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:
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15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/M1/FUSD220.00/EQAR820.00/K13.6500/FP-CASH
System Response:
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18- To update the PRESENT TO , PRESENT AT, COUPON VALUE, COUPON VALUE
and FORM OF PAYMENT information for TSM-P (M2),
Enter: TMI/M2/DALMAHA SERVICES/ADOHA/CV-300/F300/FP-CASH
System Response:
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23- To issue e-ticket and all attached EMDs in PNR, enter: TTP/TTM/RT
System Response:
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Note: If different RIFCs elements in the PNR, System automatically split the TSM-Ps.
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13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 7 (L7) of the PNR,
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:
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15- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/M1/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH
System Response:
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17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 9 (L9) of the PNR,
Enter: TMI/L9/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:
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19- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT
information for TSM-P (M2),
Enter: TMI/M2/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH
System Response:
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22- To update the FARE and FORM OF PAYMENT information for TSM-P (M3),
Enter: TMI/M3/F150.00/FP-CASH
System Response:
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25- To update the FARE and FORM OF PAYMENT information for TSM-P (M4),
Enter: TMI/M4/F150.00/FP-CASH
System Response:
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To display the e-ticket record associated to services for Passenger 2, enter: TWD/L14
System Response:
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5- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT- 20KG EXCESS BAGGAGE /P1/S4
System Response:
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7- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT- 15KG EXCESS BAGGAGE /P2/S4
System Response:
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12- To update the PRESENT TO information for TSM-P (M1) for SSR elements 8 & 9,
Enter: TMI/M1/DQATAR AIRWAYS
System Response:
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14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 8 (L8),
Enter: TMI/L8/ADUBAI/CV-440/KG-20/ER-USD6.00
System Response:
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18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ADUBAI/CV-330.00/KG-15/ER-USD6.00
System Response:
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22- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 12 (L12),
Enter: TMI/L12/ADUBAI/CV-330.00/KG-15/ER-USD6.00
System Response:
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TJQ Report:
7- To create the TSM-P manually for SSR elements 9-12, enter: TMC/VQR
System Response:
11- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 11 (L11),
Enter: TMI/L11/AHO CHI MINH CITY /CV-480.00/KG-10/ER-USD13.00
System Response:
6- To update the advice code from KK to HK, end transaction and redisplay PNR,
Enter: RFADMIN; ERK
System Response:
Note: The out-bound origin point is Karachi (KHI) and Destination Point is London (LON)
and Doha (DOH) is connecting point (Transit), in this case rate and weight as per KHI-LON
will applies.
10- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER
UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ADOHA/KG-20/ER-USD13.00
System Response:
Note: The in-bound origin point is London (LON), Destination Point is Karachi (KHI) and
Doha (DOH) is connecting point (Transit), in this case excess baggage rate as per LON-KHI
will applies.
REISSUING EMD
You can reissue (exchange) an EMD by using the automated TSM-P update entry
TMI/EXCH or by updating the individual TSM-P fields manually with the TMI entry if airline
allows.
You can reissue an EMD in the following ways:
EMD to EMD
E-TICKET to EMD
EMD to E-TICKET
Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD
(EMD-A) are automatically disassociated.
REVALIDATION
When you revalidate an e-ticket, the system reuses the original FA element and e-ticket
number for the revalidated e-ticket and updates it with the date on which the revalidation
took place. The total fare amount and the associated flight segments remain unchanged.
If the PNR does not contain an FA element with the original e-ticket number and you enter
the FHE element manually before you make the revalidation entry, the system creates an
FA element with the original e-ticket number and the revalidation date but without a total
fare amount, and associates it to the flight segments of the e-ticket.
Following are the steps to revalidate the e-ticket with associated coupons:
Note: The revalidation of e-ticket is not supported by all airlines in all markets.
The EMD itself is not revalidated.
1- Retrieve the PNR: RT 3RDB8K
System Response:
After the system has processed the revalidation, the EMD record is still associated to the
e-ticket, enter: EWD/L8
Note: In the case where an airline allows a revalidation with a routing change, the EMD
coupons will be automatically disassociated from the e-ticket coupons.
Where:
The fare calculation pricing and reporting indicators (12)
The fare issue identifier F, I or U is converted respectively into R, Y or W.
The equivalent amount is changed to zero and the equivalent amount currency is set to
the default currency of the reissuing location. (There is no change, if the equivalent
amount is not present.)
The total amount currency is converted into the default currency of the reissuing location.
(If the currency is the same, there is no change.)
The total amount is changed to zero. (There is no change, if it is already zero.)
The bankers rate (BSR) is changed to zero, if present. (There is no change, if it is not
present.)
The FO element is automatically generated when you enter the FA element line number
option (/Lx) in your TMI/EXCH entry. You must, however, manually insert it in the TSM-P.
The form of payment becomes the old form of payment (O/) followed by the old form of
payment.
Enter, for example, the new excess baggage weight, the new coupon values, and the
issued-in-connection-with information (for standalone EMDs, if required by the airline.
For associated EMDs this information is automatically updated in the TSM-P, when
the EMD is issued.), and so on.
Change the fare issue indicator to reissue (R, Y, W), enter the fare information
including the old and the new tax information, and the additional collection amount (if
there is one, otherwise enter 0).
Note: When you use the TMI/EXCH entry, the fare issue indicator is automatically
set to reissue mode, the new taxes are converted to old taxes, and the total amount
is set to zero.
Enter the original EMD number, the date and place of the original issue, and the
IATA number of the issuing office (original issue).
Note: When you use the TMI/EXCH entry with the FA/FHD element line number
option (/Lx), the FO line is generated by the system. You must, however, insert it in
the TSM-P.
Delete the old form of payment, and enter the old and the new form of payment (new
form of payment in the case of an additional collection only).
Note: When you use the TMI/EXCH entry, the form of payment is automatically set
to 'old' form of payment.
6- Cancel the old EMD FA/FHD element (XE) and issue the EMD (TTM). Instead of
cancelling the old EMD FA/FHD element, you can also enter the TSM number selection
option (/M) in your ticketing entry:
-
When you issue a ticket and an EMD at the same time, you can use the combined
TTP/TTM entry or TTP/P1/TTM/M1.
VOLUNTARY REISSUE
Following are the steps for voluntary reissue an EMD.
EMD TO EMD
In this scenario we reissue a standalone EMD for Passenger Assistance from Departure
Hall to Arrival Hall if airline allows.
1- Retrieve PNR: RT3RDD54
System Response:
E-TICKET TO EMD
In this scenario we reissue a business class e-ticket for a round trip to Helsinki to London in
a lower class of service (I class), which results in a residual value EMD that the passenger
can use for further transportation if airline allows.
2- To verify the status of the coupons and check if the fare rules allow a change for
issued fare basis , enter: TWD
System Response:
Place the cursor in the end of the FO element line, insert the passenger reference and
segments:
11- To create the SVC segment for the residual value EMD,
Enter: IU AY HK1 RSVT HELLON
IU
Transaction code
AY
HK1
Status code (HK for confirmed) and number of services requested (1)
RSVT
HEL LON
System Response:
Where
TMI
/FO105
-2944983320
E1
DOH
26SEP11
/77777722
Transaction code
Slash, Original/Issued-in-Exchange-For field identifier, Dash
Three digit airline code
Dash, 10 digit document number
e-ticket coupon identifier, and coupon number 1 of the e-ticket to be
reissued
Place of original issue (DOH for Doha)
Date of original issue in DDMMYY format
Slash, eight-digit IATA number of the original issuing office
Where
TMI
/FP-O
/CASH
Transaction code
Slash, form-of-payment field identifier (FP), dash old form of
payment indicator (O)
Slash, old form of payment
System Response:
20- To issue the e-ticket and the Residual value EMD in combined entry,
Enter: TTP/P1/TTM/M1/RT
System Response:
To display new e-ticket record for FA element on line number 7, enter: TWD/L7
System Response:
EMD TO E-TICKET
In this scenario we issue an e-ticket in exchange for an EMD for deposit if airline allows.
The DEPOSIT (value QAR1400.00) does not cover the total amount of the new e-ticket
(QAR1770.00), and an additional collection needs to be made.
Following are the steps for reissue EMD to e-ticket with additional collection:
1- Display the EMD record of the gift voucher (to verify its coupon status and its
value), for example by EMD document number, enter: EWD/EMD157-1815300285
System Response:
6- To update the EMD document number of the deposit in the FO element of the PNR,
Enter: FO157-1815300285M1DOH26SEP11/77777722
Where
FO
157-1815300285
M1
DOH
26SEP11
/77777722
Transaction code
Three-digit airline code (157 for Qatar Airways), dash, 10-digit document
number (1815300285) of the EMD to be taken in exchange
EMD coupon identifier (M) and number of the coupon to be taken in
exchange (1 = from coupon 1 onwards)
Place of original issue (DOH for Doha)
Date of original issue in DDMMMYY format
Slash, eight-digit IATA number of the original issuing office
System Response:
OPTIONS:
Following are the options to cancel/void an EMD:
Options
Explanation
TRDC
TRDC/L9
TRDC/000102
TRDC/TK-1815300276
2- To Cancel/Void, refer the FA/FHD element on line number 13, enter : TRDC/L13
System Response:
To display an e-ticket record for FA element on line number 11: enter: TWD/L11
System Response:
REFUNDING EMD
You can refund EMDs in the same way as e-tickets. You can process an EMD refund:
From the query report by entering the sequence number
From the PNR by entering the line number of the FA/FHD element that contains the
EMD document number
By entering the EMD document number
You can refund EMDs that have been confirmed in the sales report. If a sale has not yet
been confirmed, you must cancel it instead.
You can refund totally unused EMDs or EMDs that have been partially used.
You can refund all EMD coupons that have the status O for Open for Use or A for Airport
Control. You must refund all the remaining coupons of the EMD with the status O or A; you
cannot refund individual ones.
Note: An EMD that has been issued by an airline may not be displayable by a travel agent
and follow-up transactions such as reissues/exchanges and refunds may not be allowed.
When the EMD refund is processed, the airline returns a Settlement Authorization Code
(SAC), which is stored in the EMD record:
Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD
(EMD-A) are automatically disassociated.
In the PNR, the EMD indicator D in the FA element is updated from T for Ticketed to R for
Refunded:
The sales reports are updated with the refund transaction. In the query report the
transaction type code is changed from EMD-A for associated EMDs or EMD-S for
standalone EMDs to RFND for refunded:
Entry
TRF157-1815300286
TRF/L7
TRF/I-000145
TRF
TRFT
TRFU/
TRFP
TRFIG
Discretion
Initiates a refund (Displays the refund record without
processing the refund) by specifying the EMD document
number (three digit airline code and ten digit document
number:
Initiates a refund (Displays the refund record without
processing the refund) by specifying the EMD FA/FHD
element line number from PNR
Initiates a refund (Displays the refund record without
processing the refund) by specifying the sequence number of
the item from the query report.
Redisplay the refund record you are working with.
Display the refundable taxes from the refund record
The entry you use to update a field in the refund record.it
must be followed by additional options that specify which field
and the value.
Process the refund record and print the refund document.
Ignore the refund record without processing
REPRINTING EMD
Travel agents can define for which issued EMD the EMD supporting document should be
re-printed:
Options
Explanation
EMR/P1
EMR/P1, 3-4
EMR/L6
EMR/L6,7-8
EMR/EMD157-1815300257
EMR/RT
Travel agents can use following options to modify the list of supporting documents to be
re-printed:
Options
EMR/C-F
Explanation
Specific coupon:
F: Credit Card Charge Form
U: Audit coupon
I: Agent coupon
R: Passenger receipt
Selected coupons are printed regardless of the
coupons defined in the office profile BMP field.
Options
Explanation
EMR/EPR-EMLA
EMR/EPR-xxx/NOPRT
2- You can use the one of the following option to send the passenger receipt for an
issued EMD:
Options
Explanation
EMR/EPR-EMLA
EMR/EPR-xxx/NOPRT
System Response: