McCarthy Wright 2004 Technology As Experience Interactions 11 5 42 - 43
McCarthy Wright 2004 Technology As Experience Interactions 11 5 42 - 43
McCarthy Wright 2004 Technology As Experience Interactions 11 5 42 - 43
Technology
as Experience
By John McCarthy
[email protected]
By Peter Wright
[email protected]
User Experience
User experience is now becoming central
to our understanding of the usability of
technology. Today many interactive technology companies describe on their Web
sites their commitment to experiencebased design. There is also a trend in HCI
communities to foreground experiencecentered approaches to technology, a
movement reflected in several recent articles offering theoretical statements about
the sensual and emotional conditions of
interaction with technology.
Thinking about
Technology as Experience
In a recent study we presented a basis for
thinking about and evaluating technology as experience. We show how technology can be seen in terms of experience
with technological artifacts. This
approach orients us toward the felt-life of
technology-toward engagement, enchantment, irritation, and fulfillment. But
we also recognize that the feeling-life
does not begin and end with the immediate quality of an experience, rather it
extends across space and time to the sense
we make of experience in terms of our
selves, our culture, and our lives. To
make these concepts usable, we have
developed a framework for analyzing
experience with technology [2].
The Framework
Even though the framework is presented
as a set of components, perhaps giving
the impression of separable elements,
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i n t e r a c t i o n s
s e p t e m b e r
o c t o b e r
2 0 0 4
>
i n t e r a c t i o n s
Interview with
Don Norman
By Mark Blythe
and Mark Hassenzahl
MB: Most of our readers will be aware that
your new book marks a change in direction
for you. Why the turnaround? Are you hoping to inspire more designs like the Incredible
Tea Juicer?
DN: The Incredible Tea Juicer? But of
course!
I am trying to influence designers, so
let me transform your question into asking what the design field knows and
understands. Now, I put design field
in quotation marks because it isnt quite
clear what this phrase refers to. What I
mean is an as-yet hypothetical discipline
of research, theory, and practice that is
concerned with design issues. This will
encompass a wide range of existing
fields. Thus, usability and HCI in general is one important facet, and perhaps the
s e p t e m b e r
o c t o b e r
2 0 0 4