OpenSignal Insights Report Sample

OpenSignal Insights
CLERKENCELL HONGKONG
JUNE - AUGUST 2013
SAMPLE REPORT
copyright OpenSignal Inc. 2013
CONTENTS
EXECUTIVE SUMMARY
HOW TO USE THE REPORT
PROPORTION OF TIME ON 3G/LTE
PROPORTION OF TIME ON LTE
PROPORTION OF TIME WITH NO NETWORK CONNECTION
PROPORTION OF TIME ON WIFI
LTE DOWNLOAD SPEED
LTE UPLOAD SPEED
LTE LATENCY
LTE DATA SUCCESS RATE
3G DOWNLOAD SPEED
3G UPLOAD SPEED
3G LATENCY
3G DATA SUCCESS RATE
COVERAGE AND DATA METRICS SUMMARY
METHODOLOGY
OpenSignal
CLERKENCELL | HONG KONG | JUNE - AUGUST 2013
NSIGHTS SAMPLE REPORT

This sample report is based on data from Hong Kong.
We have redacted the names of the MNOs, replacing them with
ClerkenCell, Ucom, T-Uqbar, 3, CMHK, PCCW and SmarTone. In an
actual report this step is not taken.
The report is constructed for the network we have called ClerkenCell: the
benchmarks throughout the report show how ClerkenCell compares to
its competitor networks within the market.
ClerkenCell is a made up network

Since all networks in this market have LTE
(with the exception of CMHK)
we analyse the performance on 3G network types and LTE network
types. If it is more appropriate for your market, we can add a separate
section for HSPA+ or combine HSAP+ and LTE into a single 4G section.
In addition to this PDF we deliver an Excel spreadsheet containing the
data found in the "Source Data" tables throughout this PDF, as well as
data on the region by region performance shown in the maps.
We look forward to working with you to provide the deepest insights into
customer experience in your market.
OpenSignal
CLERKENCELL | HONG KONG | JUNE -
AUGUST 2013
EXECUTIVE SUMMARY
OVERVIEW
LTE Data Speeds
Network Coverage
.:
Overall ClerkenCell offers very strong performance on metrics

relating to network coverage. Alongside Ucom, ClerkenCell users
spend less time without a network connection and more time on

3G/LTE connections than all other networks.
'.' ClerkenCell users spend only 7.02% of the time without being
connected to the network. However, the median, which is more
representative of the 'typical user' (as it is not skewed by outliers)
.:
speeds for the period.

In terms of median LTE download speeds, ClerkenCell ranks 3rd
'.'
with speeds of 19.74 Mbps only marginally behind Ucom with
speeds of 20.38 Mbps. The median offers a better picture of typical
user experience than the mean since the latter is more strongly
suggests ClerkenCell users spend only 0.5% of the time without

network coverage.
'.' SmarTone has the poorest network coverage, with users lacking a
The data shows a very competitive market for LTE download

speeds with only small variations between all networks. SmarTone
and 3 are recording the highest average (mean) LTE download
effected by extreme cases.

'.'
ClerkenCell is also exhibiting marked increases in LTE download

speeds between the beginning of June and the end of August
(2013). All other HK networks are also showing some increases in
network connection 16.3% of the time. The median user on PCCW

is lacking network coverage 0.85% of the time, 70% more than
LTE speeds during the period of this report with the exception of
ClerkenCell users.
'.' It is clear that a significant proportion of CMHK users are on
SmarTone, whose LTE speeds appear to be more erratic. This can

also be seen from the larger than average inter-quartile distance for
2G-only data plans or live in areas that only have 2G coverage

available as they spend far more time on 2G networks than any
other networks.
SmarTone's LTE download speed distribution.

'.'
Average LTE download speeds of 20.9 Mbps for the HK market are
high by international standards.

'.'
For LTE upload speeds we are observing Ucom, PCCW and
LTE Network Coverage
SmarTone leading with very similar perfornance, ClerkenCell follows

'.' Ucom users are reporting the best LTE network coverage of all
closely behind.
HK networks, although 3 and PCCW are within levels of statistical

significance. These users are spending a majority (67.8%) of their
time connected to LTE networks indicating a strong LTE rollout.
'.' ClerkenCell users come in a strong fourth place with over 60%
LTE Latencies and Data Success Rates

'.'
(60.8%) of time spent on LTE.

'.' SmarTone and CMHK's LTE network rollout appears to be
significantly less advanced than the HK market average with users
'.'
spending only 54.5% and 54.2% of their time on LTE networks,
average.
This difference is manifested in a different LTE distribution for Ucom
and ClerkenCell than the other HK networks, with a relatively greater
proportion of 1010 and ClerkenCell latencies located in the middle
bucket.
respectively.
'.' On all HK networks we are seeing that users appear to have access
to the LTE network less during peak periods compared to off-peak
The data shows SmarTone and 3 recording the lowest LTE latencies
with ClerkenCell reporting 27.9% higher LTE latencies than the
'.'
ClerkenCell is reporting strong performance for the LTE data

success rate of 90.9% but the overall HK market is quite uniform on
periods.
this metric with 6 networks tied for 1st place.

WiFi Usage Behaviour
Overall we are seeing that, joint with Ucom, ClerkenCell customers
are spending less time connected to WiFi than all other HK
3G Data Performance
networks.
'.'
For all HK users there is a clear trend that consumers are spending
Strong performance from ClerkenCell puts it in second place

with a mean speed of 3.3 Mbps. Ucom leads the way, however
significantly more time on WiFi during off-peak periods compared

to peak periods, indicating that users are more likely to use WiFi
ClerkenCell has an average speed almost 1 Mbps faster than the
connections when at home and during leisure time.
0.5 Mbps.
OpenSignal
next fastest network (PCCW), while Ucom leads ClerkenCell by only
EXECUTIVE SUMMARY
OVERVIEW
(CONTINUED)
mm
Ucom
The difference between networks is clear from the bucket

distribution plot, which shows ClerkenCell and Ucom have a
the lowest bucket compared
relatively small proportion of tests inT-VQ_Xk
with all other networks. This leads to the median 3G download
speeds for Ucom and ClerkenCell being even further ahead than
Air-r-
wwww
wwwwwww
www Contacting OpenSignal
www
w
other HK networks. For example, the mean 3G download speed on

ClerkenCell is 49.5% better than the average of other HK networks,
but the median 3G download speed is 84.8% better.
ClerkenCell also exhibits strong 3G upload

LMMspeed performance
[email protected]
tftff
For information on subscribing to Insights for other markets:
wwv
leading the HK market alongside Ucom with speeds of 1.0 Mbps.

PROPORTION
ClerkenCell is in joint third place for 3G latencies with 118ms, Ucom
OF TIME
QjMob
leads with 98 ms.
MEIRICS
Proportion of Time on 3G/LTE
For technical support:

+ 44 845 834 0987
[email protected]
Winning
If you are
interestedNetworks
in publicly disseminating statistics or
other information based on this report, please consult:
WQL Ucom
LMM
mm
AiH" Ucom
WQU m Ucom
m
Q:Mb x-vcfi
[email protected]
For all other queries:
Proportion of Time on LTE
Proportion of Time with No

Network Connection
Proportion of Time on WiFi*
OpenSignal
[email protected]
AUGUST 2013
EXECUTIVE SUMMARY
RESULTS TABLES
LTE DATA
Winning Networks
MEIRICS
METRICS WON PER
NETWORK
Q:Mob Air+
LTE Download Speed

For each network the table shows
the count of metrics where the
LTE
Upload
network
hasSpeed
achieved the best, or
joint best, average* performance.
Q:Mob
lSm
This gives an immediate view of

LTE Latency
LTE Data Success Rate
Ucom
3G Download Speed
3G Upload Speed
LMN
lmm Ucom
AjH-
<| Air HHl

ucom
+
Air+
Winning Networks
Q:Mob
how well n
etworks ar
e performi
ng
relative to
one anothe
r across all
metrics.
To see whi
ch metrics
Ucom
3G Latency
3G Data Success Rate
LMN
mm cf
page.
*Notes:
Average here refers to the mean performance.
Proportion of time on WiFi does not contribute to the "Metrics
Won per Network" table
OpenSignal
EXECUTIVE SUMMARY
RESULTS TABLES
(CONTINUED)
are won by
which netw
orks refer t
o the table
below and
those on th
e following
OpenSignal
CONTENTS, MAPS
TABLE OF CONTENTS
*
ltjftaI H'H-.-[__
This report comes with an interactive table of contents to help you navigate quickly.
an
To enable this feature:

ifHowiou*Wereport
IfPrcportiixioltlineon3G/UE
ifProportionoMkneonLTE
1?Proportioncfiln-*wlthnontcrt
IfProportionofikneonWifi
IfLTEDownloadSpeed
IfLTEupload5p*W
IfLTElatency
IfLIEDataSuccessRate
rj
Windows: Press
OpenSignalInilght*
i'-l|HONGKONG|JUNE-AUGUST
Mac: Press
ED
and you will see the table of contents

and select "table of contents"
If3GDohtmadSpeed
If3GUploadSpeed
If3GLatency
If3GDaiaSuccessR*ie
Clicking on a section title will take you to it.
IfMeitwdowift
MAPS
Two sets of regions are used in this report: Where the quantity of
data allows we break our averages down over 58 sub-regions of Hong
Kong. The above image shows detail from such a map. These maps
throughout the "Proportion of Time on ..." sections (for example in
Proportion of Time on 3G/LTE).
For the sections concerning throughput, latency and data success

rates, we have divided Hong Kong into 7 sub-regions (which are
aggregates of the 58 regions used in the other maps). One relatively
large region encompasses the areas of low population density.
OpenSignal
BENCHMARKS, GRAPHS, ANNOTATIONS

BENCHMARKS
This gives the percentage difference

ClerkenCell and the average (mean) of
the other networks in Hong Kong.
89.9%
draw
AVERAGE (MEAN)
TIMEN 3G/LTE
COMPARED TO
THE AVERAGE
IPARED TO>JEX'
NETWORK
"~\
The raw value of the metric, the name
of the metric, and the unit used - in this
The ranking ClerkenCell among all

networks in Hong Kong. If the networks
When ClerkenCell is top we show how

it compares to the next best network.
case %.
are close a draw is indicated.
Otherwise we show the difference

between the benchmarked brand and
the top network for the metric.
The bars show the performance of each HK network

for a given metric. Each bar also displays the 80%
confidence interval (overlaid), which is the range in
which we are confident the true mean lies and is used
to determine if there is a draw.
Close-up of a confidence interval bar.
Higher bars indicate networks where users have access to

3G/LTE network types for a greater proportion of time.
Use the bar height to compare the proportion of time on
3G/LTE for users of each of the networks.
The vertical lines showine range in which we are confident
the true mean lies foiach network.
Tips on how to interpret the graphic.
Methodology Notes
Shows the mean values of proportion of
time on 3G/LTE found across users on
each network.
Explains how the metric is calculated.

For more details on the OpenSignal Methodology
and how this report was created, refer to the
section at the end of this document.
OpenSignal
mm
AVERAGE PERFORMANCE
89.9%
AVERAGE (MEAN)
TIME ON 3G/LTE
+11.
DRAW
T-UQBAR
ClerkenCell
UCom
COMPARED TO
THE AVERAGE
UCOM
T-Uqbar
Higher bars indicate networks where users have access to 3G/LTE network
types for a greater proportion of time.
Use the bar height to compare the proportion of time on 3G/LTE for users of
each of the networks.
The vertical lines show the range in which we are confident the true mean lies
for each network. Where two bars have different heights but these lines overlap,
we cannot be certain which network offers most reliable access to 3G & LTE
network types.
OpenSignal
Air+
Cellys
PEAK VS OFF-PEAK
AIR+
LMM
Methodology Notes
Shows the mean values of proportion of
time on 3G/LTE found across users on each
network.
This is calculated by first finding the mean
proportion of time on 3G/LTE for each user
then taking the mean.
The vertical lines show the 80% confidence
interval.
CLERKENCELL I HONG KONG I JUNE - AUGUST 2013
+7. 0%
7%
Q:Mob
100
90
LU
O 80
<n
c
o
E
o
c
.2 70
+
a-
o
o.
o
60
50
Peak
Off-peak
ClerkenCell
T-Uqbar
Cellys
UCom
Air+
LMM
Higher bars indicate more access to 3G/LTE.

Use the bar heights of networks in the left group to compare proportion of time
on 3G/LTE for users of the networks in off-peak times. Similarly, the group on
the right represents reliability found during peak times.
To see how average experience of users varies between off-peak and peak
times compare bar heights across the two groups.
The vertical lines show the range in which we are confident the true mean lies for
each network.
OpenSignal
Q:Mob
Methodology Notes
Data is partitioned into peak times (9:0018:00 Monday to Friday) and off-peak times
(all else). The mean proportion of time on 3G/
LTE is calculated for each network across
each period and shown.
The vertical lines indicate the 80% confidence
interval.
MEDIAN PERFORMANCE
97.7o/o
AVERAGE (MEDIAN)
TIME ON 3G/LTE
+2.
COMPARED TO
THE AVERAGE
0.
0
UCOM
100
75
UJ
m
c
o
a>
50
o
o
Q.
O
T-Uqbar
Highest value
Upper quartile
Median
Lower quartile
Lowest value
Higher means more access to 3G/LTE.

The median (the line through the middle of
the box) can be thought of as showing the
"typical" user experience.
Compare the proportion of time on 3G/LTE
of users on each network by judging the
relative height of the lines.
Cellys
Methodology Notes
These offer another good means of under
standing the typical user experience of a
network, since they discount the effects of a
small number of users having exceptionally
poor or good service. Like "the mean", "the
median" can also be referred to as simply "the
average".
OpenSignal
9
0
PERFORMANCE TRENDS OVER TIME
8
0
7
0
60
70
60
90
LU
60
m
c 90
o
0) 80
E 70
c
o
60
90
80
llerkenCell
UCom
3G (HSPA
|2G
3G
1 No signal
T-Uqbar
70
f~
60
90
80
70
60
90
80
70
60
A line that is going up from left to right represents a network whose average
proportion of time on 3G/LTE has increased consistently across the three month
period.
The steeper the line the faster the rate of improvement (or deterioration).
The vertical line over each point show the range in which we are confident the
true value lies for that month.
OpenSignal
Methodology Notes
For each month and network the average
(mean) proportion of time on 3G/LTE is plot
ted as single point.
The bars indicate the 80% confidence inter
val.
PROPORTION OF TIME BY NETWORK TYPE

100
75
#-
CD
50
CD
'
o
O)
CO
l_
Q)
25
Air+
The different colours in each bar represent the different network types
experienced by users of that network.
The tallest coloured bar in the stack is the network type that, on average, users
experience most on that network.
OpenSignal
Cellys
LMM
Methodology notes
3G devices only - not LTE
In this stacked area plot we show data from
only those users who do not have an LTE
plan. The mean time users spend on each
network type is shown. For a similar plot for
LTE users, see the following section: Propor
tion of Time on LTE.
Q:Mob
CLERKENCELL ABSOLUTE PERFORMANCE
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
98-100%
95 - 98 %
90 - 95 %
85 - 90 %
80 - 85 %
70 - 80 %
0 - 70 %
Areas that are a strong green colour represent regions where users experience a
high mean proportion of time on 3G/LTE.
Areas that are a strong red colour represent regions where users experience a
low mean proportion of time on 3G/LTE.
OpenSignal
Methodology Notes
Data is geocoded and segmented by area,
based on this the average (mean) propor
tion of time on 3G/LTE within each area is
calculated.
CLERKENCELL VS OTHER NETWORKS
ClerkenCell
Ucom
T-Uqbar
CMHK
PCCW
SmarTone
Off-peak
90.61
90.58
88.60
87.54
62.11
85.15
81.22
Peak
90.44
87.20
89.10
87.14
62.39
86.15
84.58
ClerkenCell
Ucom
CMHK
T-Uqbar
Lower quartile
87.28
3
86.29
Median
97.65
98.45
96.97
99.96
100
99.91
Upper quartile
PCCW
SmarTone
87.07
82.22
80.68
73.83
97.46
84.26
95.73
97.25
100
98.32
100
100
CMHK
PCCW
89.10
60.93
85.06
81.47
88.41
85.69
58.71
86.48
81.74
92.25
87.99
84.95
57.16
81.28
78.76
91.40
93.26
85.69
85.09
63.44
82.63
78.41
2013-07-23
89.57
86.50
88.29
84.69
60.87
80.28
78.39
2013-08-06
92.61
88.22
88.81
84.46
62.68
81.51
80.98
2013-08-20
88.98
85.02
89.55
86.59
61.09
81.74
76.01
2013-09-03
91.03
87.61
91.94
80.36
61.19
85.59
75.84
ClerkenCell
Ucom
T-Uqbar
2013-05-28
93.03
93.70
87.19
2013-06-11
91.60
94.40
2013-06-25
91.92
2013-07-09
SmarTone
SouthCountry
Areas that are a strong green colour represent regions where users experience
a relatively high mean proportion of time on 3G/LTE compared to the mean for
that area across all other networks.
relatively low mean proportion of time on 3G/LTE compared to the mean for that
area across users of all other networks.
OpenSignal
Methodology Notes
based on this the average (mean) proportion
of time on 3G/LTE within each area is calcu
lated and then compared to the mean of all
other networks.
SOURCE DATA
Average Performance (%)
ClerkenCell
Average time on 3G/LTE
89.94
SmarTone
T-Uqbar
89.02
1.34
83.94
60.03
83.08
78.79
Peak vs Off-peak (%)
Median Performance (%)

Performance Trends over Time (%)
OpenSignal
AVERAGE PERFORMANCE
60.8%
AVERAGE (MEAN)
TIME ON LTE
+0.
7%
COMPARED TO
THE AVERAGE
4. 2%
AIR+
ClerkenCell
Air+
UCom
Higher bars indicate networks where users have access to LTE for a greater
proportion of time.
Use the bar height to compare the proportion of time on LTE for users of each of
the networks.
The vertical lines show the range in which we are confident the true mean lies
for each network. Where two bars have different heights but these lines overlap,
we cannot be certain which network offers most reliable access to LTE network
types.
OpenSignal
Cellys
LMM
Methodology Notes
Shows the mean values of proportion of time
on LTE found across users on each network.
proportion of time on LTE for each user then
taking the mean.
interval.

Off-peak
1 ClerkenCell
1 T-Uqbar
Cellys
1 UCom
1 Air+
LMM
PEAK VS OFF-PEAK
80
Q:Mob
Peak
Q:Mob
Higher bars indicate more time with access to LTE.

on LTE for users of the networks in off-peak times. Similarly, the group on the
right represents the proportion of time spent on LTE during peak times.
each network.
OpenSignal
Methodology Notes
(all else). The mean proportion of time on LTE
is calculated for each network across each
period and shown.
interval.
MEDIAN PERFORMANCE
63.9%
AVERAGE (MEDIAN)
TIME ON LTE
40100
c
o
o
~
50
c
o
o
Q.
O
25
-0.8%
COMPARED TO
THE AVERAGE
9. 7%
UCOM
ClerkenCell
Highest value
Upper quartile
UCom
Air+
Higher means a greater proportion of time

spent on LTE.
Median
Lower quartile

Compare the proportion of time on LTE
Lowest value
of users on each network by judging the

OpenSignal
Q:Mob
Cellys
Methodology Notes
average".
80
70
60
50
proportion of time on LTE has increased consistently across the three month
Methodology Notes
(mean) proportion of time on LTE is plotted as
period.
single point.
val.
OpenSignal
PROPORTION OF TIME BY NETWORK TYPE

100
75
#-
0J
c
O
50
CD
'
o
O)
CO
l_
CD
25
ClerkenCell
3G (HSPA4)
Air+
UCom
12G
LTE
Cellvs
LMM
Q:Mob
3G
No signal
Each coloured bar within a stack represents a particular network technology

experienced by users.
The tallest coloured bar within a stack for a particular network indicates the
network technology that, on average, users experience most.
OpenSignal
-.W
Methodology notes
In this stacked area plot we show data from
only those users who have an LTE plan. For
this set of users the mean time they spend on
each connection type is calculated.
CLERKENCELL I HONG KONG I JUNE -
.fjj5,:'Discovery
Chung-
AUGUST 2013
USMuiWo
mxvm&m
SouthCountry
ANCE
H)J8Pui0
S!GE
CLERKENCELL ABSOLUTE PERFORM
85-100%
75 - 85 %
65 - 75 %
Areas that are a strong green colour represent regions where users spend more
time LTE.
Areas that are a strong red colour represent regions where users spend less
55 - 65 %
45 - 55 %
35 - 45 %
time on LTE.
0 - 35 %
Methodology Notes
of time on LTE within each area is calculated.
OpenSignal
CLERKENCELL I HONG KONG I JUNE - AUGUS

T 2013
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
CLERKENCELL VS OT
HER NETWORKS
Areas that are a strong green colour represent regions where users experience
a relatively high proportion of time on LTE compared to the mean for that area
Methodology Notes
based
on thisPCCW
the average (mean)
proportion
SmarTone
CMHK
of time on LTE within each area is calculated
53.60
63.13
55.80
and then compared to the mean of all other
51.72 networks.
59.78
53.04
across all other networks.

Ucomusers experience
Areas that are a strong red ClerkenCell
colour represent regions where
(!
a relatively low proportion of time

on LTE compared to69.57
the mean for that area65.38
60.86
Off-peak
across users of all other networks.
Peak
58.35
61.86
59.17
ClerkenCell
Ucom
CMHK
SmarTone
PCCW
Lower quartile
45.94
52.35
48.25
38.07
46.42
38.19
Median
63.91
70.80
70.47
56.53
66.01
57.49
80.34
85.30
83.27
74.94
83.24
75.86
Upper quartile
ClerkenCell
Ucom
CMHK
PCCW
SmarTone
2013-05-28
56.87
74.64
62.89
49.38
58.52
61.42
2013-06-11
58.93
69.99
67.58
52.24
66.46
64.80
2013-06-25
58.91
69.10
64.49
50.77
64.90
55.38
2013-07-09
61.69
61.78
67.36
59.77
59.54
56.27
2013-07-23
61.48
62.98
65.97
57.37
61.56
51.70
2013-08-06
62.89
71.34
66.90
60.94
62.92
48.17
2013-08-20
65.35
64.08
68.40
57.44
68.48
51.98
2013-09-03
69.14
63.12
61.45
58.64
61.60
51.15
OpenSignal
SOURCE DATA
ClerkenCell
Average time on LTE
60.82
SmarTone
67.81
63.79

54.17
62.32
54.52
OpenSignal
AUGUST 2013
AVERAGE PERFORMANCE
DRAW
6.7%
+43.0%
52.
AVERAGE (MEAN)
T-UQBAR
TIME WITH NO NETWORK CONN.
COMPARED TO
THE AVERAGE
UCOM
3%
AIR+
o
<D
C
c 15
o
o
J*
+-
<D
O 10
o
c
o
"
o
hB
Q.
O
ClerkenCell
UCom
T-Uqbar
Air+
Lower bars indicate more reliable performance.

Use the bar height to compare the proportion of time with no network
connection for users of each of the networks.
each network. Where two bars have different heights but these lines overlap, we
cannot be certain which network is more reliable.
Cellys
LMM
Q:Mob
Methodology Notes
with no network connection found across
users on each network.
proportion of time with no network connec
tion for each user then taking the mean.
The vertical lines show the 80% confidence.
OpenSignal
PEAK VS OFF-PEAK
20
15
O
CD
C
c
o
o
o
CD
C
g 10
CD
E
c
I5
o
Peak
Off-peak
ClerkenCell
T-Uqbar
Cellys
UCom
Air+
LMM
Lower bars indicate more reliable performance.

with no network connection for users of the networks in off-peak times. Similarly,
the group on the right represents reliability found during peak times.
each network.
Q:Mob
Methodology Notes
(all else). The mean proportion of time with
no network connection is calculated for each
network across each period and shown.
The vertical lines inidicate the 80% confidence
interval.
OpenSignal
MEDIAN PERFORMANCE
5%
0.4%
+41.5%
37.
AVERAGE (MEDIAN)
COMPARED TO
THE AVERAGE
TIME ON LTE
UCOM
50
o
o
c
c
o
o
c
o
c
20
o
c
o
'
oa.
<_ 10
ClerkenCell
T-Uqbar
Air+
Highest value
Lower is more reliable.
Upper quartile

Median
Lower quartile
Compare the proportion of time with no

network connection of users on each
network by judging the relative height of the
Lowest value
lines.
Cellys
Q:Mob
Methodology Notes
average".
0%
OpenSignal
a-
CO
CM
CM
to
to
1
O
m
o
CM
A line that is going down from left to right represents a network whose average
proportion of time with no network connection has decreased consistently
across the three month period.
m
o
CO
Methodology Notes
(mean) proportion of time with no network
connection is plotted as single point.
val.
OpenSignal
&
low mean proportion of time with no network connection.
high mean proportion of time with no network connection.
Methodology Notes
of time with no network connection within
each area is calculated.
OpenSignal
relatively low mean proportion of time with no network connection compared to
the mean for that area across all other networks.
relatively high mean proportion of time with no network connection compared to
the mean for that area across users of all other networks.
Methodology Notes
of time with no network connection within
each area is calculated and then compared to
the mean of all other networks.
OpenSignal
SOURCE DATA
ClerkenCell
Ucom
T-Uqbar
CMHK
PCCW
SmarTone
Off-peak
6.06
5.98
7.88
10.83
11.15
10.66
14.23
Peak
6.49
9.14
10.73
9.51
11.95
ClerkenCell
Lower quartile
time on no signal
Average
Median
Upper quartile
ClerkenCell
6.13
11.31
Ucom
T-Uqbar
ClerkenCell
0
0.42 6.56
0.63
8.53
11.24
Ucom
7.04
CMHK
T-Uqbar
0.45
7.47
0.77
7.73
T-Uqbar
PCCW
0
14.13
14.81
I
0.50
SmarTone
0
12.94
12.16
0.76
11.54
CMHK
PCCW
12.44
SmarTone
0.85
16.30
16.46
SmarTone
2013-05-28
5.45
4.46
7.77
8.47
12.28
10.15
14.08
2013-06-11
4.49
5.12
6.47
11.46
11.68
9.73
13.46
2013-06-25
5.41
6.53
8.56
12.58
16.08
13.81
16.53
2013-07-09
5.80
5.48
9.09
12.42
13.16
11.06
16.23
2013-07-23
7.04
8.33
6.99
12.92
13.67
14.89
16.17
2013-08-06
4.60
6.49
7.55
12.66
9.26
12.22
14.85
2013-08-20
8.06
9.05
6.58
11.84
14.22
12.43
16.47
2013-09-03
5.45
7.10
6.70
16.90
13.28
10.36
18.86

OpenSignal
AVERAGE PERFORMANCE
\
32.9%
DRAW
AUGUST 2013
19.7%
23. 6%
AVERAGE (MEAN)
TIME WITH NO NETWORK CONN. /
'
UCOM
COMPARED TO
THE AVERAGE
T-UQBAR
Please note: we do not colour these benchmarks since time spent on WiFi is not necessarily an indicator of network performance.
ClerkenCell
UCom
T-Uqbar
Air+
Higher bars indicate networks whose users spend more time on WiFi.
Use the bar height to compare the proportion of time on WiFi for users of each
of the networks.
cannot be certain on which network users spend more time on WiFi.
OpenSignal
60
LMM
Q:Mob
Methodology Notes
on WiFi found across users on each network.
proportion of time on WiFi for each user then
taking the mean.
PEAK VS OFF-PEAK
Cellys
50
40
c
o
0)
1 30
c
o
o
Q.
O
A- 20
10
Peak
Off-peak
ClerkenCell
T-Uqbar
Cellys
UCom
Air+
LMM
Higher bars indicate more time spent on WiFi.

on WiFi for users of the networks in off-peak times. Similarly, the group on the
right represents the proportion of time spent on WiFi during peak times.
each network.
OpenSignal
Q:Mob
Methodology Notes
(all else). The mean proportion of time on WiFi
is calculated for each network across each
period and shown.
interval.
MEDIAN PERFORMANCE
-23.o%
38.
21 .2o/o
AVERAGE (MEDIAN)
COMPARED TO
THE AVERAGE
TIME ON WIFI
- 6%
Q:MOB
Please note: we do not colour these benchmarks since time spent on WiFi is not necessarily an indicator of network performance.
100
II
o
a-
CO
CM
CM
to
to
1
O
m
o
ClerkenCell
Highest value
Upper quartile
Median
Lower quartile
CM
UCom
T-Uqbar
Air+
Higher means a greater proportion of time

spent on WiFi.
Lowest value
m
o
CO
Cellys
LMM
Methodology Notes
average".
OpenSignal
Q:Mob
A line that is going up from left to right represents a network ofr which user's
average proportion of time on WiFi has increased consistently across the three
month period.
OpenSignal
Methodology Notes
(mean) proportion of time on WiFi is plotted
as single point.
val.
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
Areas that are a dark blue colour represent regions where users spend more
time on WiFi.
Areas that are a light blue represent regions where users spend less time on
WiFi.
OpenSignal
Methodology Notes
of time on WiFi within each area is calculated.
ClerkenCell
Ucom
T-Uqbar
CMHK
PCCW
SmarTone
Off-peak
34.17
33.23
39.49
40.66
43.78
39.89
47.26
Peak
21.28
19.57
30.47
29.56
34.71
29.82
36.74
Ucom
ClerkenCell
T-Uqbar
CMHK
PCCW
SmarTone
Lower quartile
5.25
7.69
7.46
7.31
8.24
6.47
13.13
Median
21.12
19.57
27.33
25.33
33.31
25.27
33.98
44.14
40.4
55.78
52.06
63.04
57.80
67.55
Upper quartile
CMHK
PCCW
33.65
40.08
33.87
40.35
39.29
32.92
42.92
34.05
43.53
27.58
41.86
33.56
40.86
35.22
40.86
29.14
27.74
35.56
36.41
37.44
31.64
43.07
2013-07-23
31.21
30.04
37.39
39.99
39.91
34.85
45.57
2013-08-06
30.97
41.18
36.87
38.89
40.90
39.03
42.96
2013-08-20
31.09
34.01
42.64
39.75
43.40
39.41
46.55
2013-09-03
33.07
38.24
45.14
35.65
41.07
35.57
37.18
ClerkenCell
Ucom
T-Uqbar
2013-05-28
29.31
26.22
38.35
2013-06-11
34.64
26.61
2013-06-25
25.65
2013-07-09
Areas that are a dark blue colour represent regions where users experience a
relatively high proportion of time on WiFi compared to the mean for that area
Areas that are a light blue colour represent regions where users experience a
relatively low proportion of time on WiFi compared to the mean for that area
across users of all other networks.
OpenSignal
SmarTone
Methodology Notes
of time on WiFi within each area is calculated
networks.
SOURCE DATA
ClerkenCell
T-Uqbar
SmarTone
Average time on wifi
33.09
32.47
42.92
40.62
42.75
39.
47.51

OpenSignal
AUGUST 2013
LTE DOWNLOAD SPEED
AVERAGE PERFORMANCE
Methodology Notes
Shows the mean values of download speed
found across speed tests taken over LTE on
each network.
interval.
20.7 Mbps
AVERAGE (MEAN)
LTE DOWNLOAD SPEED
-1.0%
COMPARED TO
THE AVERAGE
DRAW
CELLYS
7. 7%
AIR+
UCOM
20
(fl
Q.
XX
w15
o
0)
0)
a.
w
T3
10
o
o
ClerkenCell
Ucom
Air+
Cellys
LMM
Q:Mob
Higher bars indicate faster performance.

Use the bar height to compare the LTE download speed of the networks.
cannot be certain which network is faster.
OpenSignal
LTE DOWNLOAD SPEED
PEAK VS OFF-PEAK
Off-peak
Peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare LTE download
speed of networks in off-peak times. Similarly, the group on the right represents
speeds found during peak times.
Air+
LMM
Q:Mob
Methodology Notes
(all else). The mean download speed of tests
taken over LTE for each network across each
period is shown.
interval.
each network.
OpenSignal
LTE DOWNLOAD SPEED
CUMULATIVE FREQUENCY
100
75
- ClerkenCel
o
c
0)
3
0)
50
0)
- Air+
Cellys
>
4-
re
Q:Mob
3
3
25
10
20
40
30
Download speed (Mbps)
Generally, shallower lines show a greater likelihood that a user will get a fast
download speed than steep lines.
To find the percentage of tests run on LTE on a particular network that achieve
less than a certain download speed (for example 5 Mbps), look at where the
50
Methodology Notes
Here we represent the full download speed
distribution from speedtests run over LTE on
each network.
line for the network is above the point (5 Mbps). For example, if it is at 10% then
10% of tests willl achieve this download speed or less and 90% will achieve
higher speeds.
OpenSignal
AUGUST 2013
LTE DOWNLOAD SPEED
BUCKET DISTRIBUTION OF PERFORMANCE

Use the bar heights to see what percentage of LTE tests fall within a particular
bracket of download speed.
A good distribution will have a high right bucket (>20 Mbps). For example, if this
bucket is greater than 50% then this indicates that more than half the tests run
on LTE for the network are over 20 Mbps.
A high left bucket indicates a large proportion of tests on LTE achieving speeds
of less than 5 Mbps.
Methodology Notes
Each bucket shows the proportion of speedtests run that fall within that range of down
load speed, giving a simple way of comparing
the speed distributions.
The percentage value of the bucket is the
likelihood that a speedtest run will fall within
that download speed bracket.
60
40
20
0
60
40
20
0
60
0)
5 o
c 60
O
>
+
<5 Mbps
>20 Mbps
5-20 Mbps
OpenSignal
LTE DOWNLOAD SPEED
MEDIAN PERFORMANCE
\
19.7 Mbps
AVERAGE (MEDIAN)
LTE DOWNLOAD SPEED
100
S> 75
Q.
T3
0)
CD
Q.
(fl
re ou
o
c
o
Q
25
+2.!
5%
COMPARED TO
THE AVERAGE
10. 5%
Q:MOB
ClerkenCell
Highest value
Upper quartile
Median
Lower quartile
Lowest value
Air+
Ucom
Higher is faster.
Compare the download speed of a typical
test over LTE on a network by judging the
OpenSignal
LMM
Cellys
Q:Mob
Methodology Notes
average".
LTE DOWNLOAD SPEED

30
O
25
ID
25
20
15
30
+-
c
o
o
June 2013
Julv2013
download speed has increased consistently across the three month period.
OpenSignal
Auqust 2013
Methodology Notes
(mean) LTE download speed is plotted as
single point.
val.
LTE DOWNLOAD SPEED
Areas that are a strong green colour represent regions of hig

h mean download
speed for speedtests run over LTE.
More than 30 mbps

25 - 30 mbps
20 - 25 mbps
Areas that are a strong red colour represent regions of low mean download
16-20 mbps
13-16 mbps
10-13 mbps
Less than 10 mbps
Methodology Notes
based on this the average (mean) LTE down
load speed within each area is calculated.
OpenSignal
CLERKENCELL I HONG KONG I JUNE - AUGUS

T 2013
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
LTE DOWNLOAD SPEED
-15 to-5%
-35 to-15%
Less than -35 %
CLERKENCELL VS OT
HER NETWORKS
Areas that are a strong green colour represent regions of relatively high mean
Methodology Notes
the average (mean)Q:Mob
LTE down
based
on thisLMM
Cellys
load speed within each area is calculated
17.94
16.51
23.96
21.06 networks. 21.42
22.90
download speed for speedtests run over LTE compared to the mean in that area
found for the other networks.
Ucom
Air+
ClerkenCell
Areas that are a strong red colour represent regions of relatively low mean
20.90
19.30
Off-peak
download speed for speedtests
run over LTE compared
to the mean found21.38
in
that
Peak
area across all other networks.
20.45
22.52
24.18
Ucom
ClerkenCell
CMHK
PCCW
SmarTone
<5 Mbps
7.11%
7.18%
2.99%
16.48%
6.79%
9.42%
5 - 20 Mbps
41.78%
43.65%
38.92%
35.16%
47.22%
53.5%
>20Mbps
51.11%
49.17%
58.08%
48.35%
45.99%
37.08%
ClerkenCell
OpenSignal
Ucom

Air+
LMM
Cellys
Q:Mob
Lower quartile
12.54
13.42
11.00
8.47
9.82
12.68
Median
19.74
20.38
18.53
19.02
16.34
22.05
28.40
25.29
LMM
33.43
Upper quartile
27.68
ClerkenCell
2013-06-01
27.96
31.75
Air+
Ucom
17.65
2013-07-01
22.09
2013-08-01
21.27
LTE DOWNLOAD SPEE
Cellys
Q:Mob
16.01
18.40
Notes 23.15
Methodology
20.41
16.78
22.84
24.25
21.61
each network.
interval.
16.13
18.9
19.56
24.10
18.68
16.86
27.30
SOURCE DATA
Average Performance (Mbps)
ClerkenCell
20.69
20.81
22.41
18.97
Peak vs Off-peak (Mbps)
OpenSignal
Bucket Distribution of Performance

Median Performance (Mbps)
Performance Trends over Time (Mbps)
LTE UPLOAD SPEED
AVERAGE PERFORMANCE
18.73
23.62
6.4
DRAW
Mbps
AVERAGE (MEAN)
LTE UPLOAD SPEED
AIR+
13. 2%
-4.7%
CELLYS
COMPARED TO
THE AVERAGE
LMM
(A
Q.
XX
D
<U
0)
Q.
(fl
T3
CC
O
Q.
z>
ClerkenCell
Ucom
Air+
Cellys
LMM

Use the bar height to compare the LTE upload speed of the networks.
OpenSignal
LTE UPLOAD SPEED
PEAK VS OFF-PEAK
Q:Mob
ClerkenCell

Use the bar heights of networks in the left group to compare LTE upload speed
of networks in off-peak times. Similarly, the group on the right represents speeds
found during peak times.
each network.
OpenSignal
Methodology Notes
period is shown.
interval.
LTE UPLOAD SPEED
100
Q:Mob
T-Uqbar
75
n
- ClerkenCel
o
c
0)
3
0)
- Air+
50
0)
Cellys
>
re
Q:Mob
25
10
Upload speed (Mbps)
upload speed than steep lines.
less than a certain upload speed (for example 5 Mbps), look at where the line for
the network is above the point (5 Mbps). For example, if it is at 10% then 10% of
tests willl achieve this upload speed or less and 90% will achieve higher speeds.
OpenSignal
20
30
Methodology Notes
distribution from speedtests run over LTE on
each network.
LTE UPLOAD SPEED

bracket of upload speed.

on LTE for the network are over 10 Mbps.
A high left bucket indicates a large proportion of tests on LTE achieving speeds
<5 Mbps
OpenSignal
5-10 Mbps
Upload speed (Mbps)
Methodology Notes
>10 Mbps
LTE UPLOAD SPEED
MEDIAN PERFORMANCE
6.2
+2.
Mbps
AVERAGE (MEDIAN)
LTE UPLOAD SPEED
8. 9%
4%
COMPARED TO
THE AVERAGE
Q:MOB
30
m
a.
xx
o
<D 20
0)
Q.
V)
T3
re
o
Q.
10
ClerkenCell
Highest value
Upper quartile
Median
Ucom
Air+
Higher is faster.
Lower quartile
Compare the upload speed of a typical

test over LTE on a network by judging the
Lowest value
LMM
Cellys
Q:Mob
Methodology Notes
average".
OpenSignal
AUGUST 2013
LTE UPLOAD SPEED
1
0
8
6
4
10
4
10
O
ID
c
o
o
More than 10 mbps

8 -10 mbps
5-8 mbps
3-5 mbps
2 - 3 mbps
1-2 mbps
Less than 1 mbps
June 2013
July 2013
upload speed has increased consistently across the three month period.
OpenSignal
LTE UPLOAD SPEED
August 2013
Methodology Notes
(mean) LTE download speed is plotted as
single point.
val.
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to-5%
-35 to-15%
Less than -35 %
Areas that are a strong green colour represent regions of high mean upload
Areas that are a strong red colour represent regions of low mean upload speed
for speedtests run over LTE.
OpenSignal
LTE UPLOAD SPEED
Methodology Notes
ClerkenCell
Ucom
Air+
Cellys
LMM
Q:Mob
Off-peak
6.86
7.19
5.63
6.73
6.57
7.11
Peak
5.83
6.42
6.79
5.30
8.33
7.69
Ucom
ClerkenCell
CMHK
PCCW
SmarTone
<5 Mbps
39.81%
40.46%
36.73%
45.95%
49.42%
32.06%
5 -10 Mbps
34.95%
38.82%
35.37%
35.81%
28.4%
40.77%
>10 Mbps
25.24%
20.72%
27.89%
18.24%
22.18%
27.18%
ClerkenCell
Air+
Ucom
LMM
Cellys
Q:Mob
Lower quartile
3.33
3.77
2.52
2.25
4.07
3.39
Median
6.15
6.27
5.06
5.45
6.51
6.75
8.13
10.61
LMM
10.26
Upper quartile
9.13
ClerkenCell
9.98
9.16
Air+
Ucom
Cellys
Q:Mob
2013-06-01
6.92
5.82
4.74
5.18
6.80
9.27
2013-07-01
7.61
8.06
5.56
7.59
7.64
5.71
2013-08-01
5.79
7.00
6.62
7.45
7.61
7.27
upload speed for speedtests run over LTE compared to the mean in that area
upload speed for speedtests run over LTE compared to the mean found in that
OpenSignal
LTE UPLOAD SPEED
Methodology Notes
networks.
SOURCE DATA
ClerkenCell
6.43
Upload speed (Mbps)
6.81
6.10
6.16
7.41
7.23

OpenSignal
LTE LATENCY
AVERAGE PE
RFORMANCE
Methodology Notes
Shows the mean values of latency found
across speed tests taken over LTE on each
network.
interval.
62.6
ms
AVERAGE (MEAN)
LTE LATENCY
60
,-.40
CO
E,
>.
o
c
0)
IB
4-
20
27. 9%
COMPARED TO
THE AVERAGE
43. 1%
AIR+
ClerkenCell
Air+
Ucom
Cellys
LMM
Lower bars indicate faster performance.

Use the bar height to compare the LTE latency of the networks.
OpenSignal
LTE LATENCY
PEAK VS OFF-PEAK
60
40
(fl
E,
>.
o
c
0)
4-
20
Q:Mob
Peak
Off-peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare LTE latency of
networks in off-peak times. Similarly, the group on the right represents speeds
each network.
OpenSignal
Air+
LMM
Q:Mob
Methodology Notes
(all else). The mean latency of tests taken over
LTE for each network across each period is
shown.
interval.
LTE LATENCY
100
75
- ClerkenCel
o
c
0)
3
0)
50
0)
- Air+
Cellys
>
4-
re
Q:Mob
3
3
25
100
Latency (ms)
Generally, steeper lines show a greater likelihood that a user will get a fast
latency than shallow lines.
less than a certain latency (for example 5 ms), look at where the line for the
network is above the point (5 ms). For example, if it is at 10% then 10% of tests
200
300
Methodology Notes
Here we represent the full latency distribu
tion from speedtests run over LTE on each
network.
willl achieve this latency or less and 90% will achieve higher latencies.
OpenSignal
AUGUST 2013
LTE LATENCY

bracket of latency.
A good distribution will have a high left bucket (<40 ms). For example, if this
on LTE for the network are less than 40 ms.
A high right bucket indicates a large proportion of tests on LTE achieving speeds
of greater than 80 ms.
Methodology Notes
Each bucket shows the proportion of speedtests run that fall within that range of latency,
giving a simple way of comparing the speed
distributions.
that latency bracket.
60
40
20
0
60
40
20
0
60
- 20
0
o
o
3
60
40
20
0
60
40
20
0
40 - 80 ms
<40 ms
>80ms
Latency (ms)
OpenSignal
LTE LATENCY
ClerkenCell
Ucom
Highest value
Upper quartile
Median
57.0
The median (the line through the middle

'.'
of the box) can be thought of as showing the
'.'
Compare the latency of a typical test
er LTE on a network
by judging the relative
height of the lines.
ms
AVERAGE (MEDIAN)
LTE LATENCY
200
150
tn
E
>.
o
100
re
50
Lower is faster.
MEDIAN PERFORMANC
E
Lower quartile
Lowest value
Air+
48.1%
COMPARED TO
THE AVERAGE
70. 1%
LMM
LMM
Q:Mob
Methodology Notes
average".
OpenSignal
LTE LATENCY

60
50
40
Cellys
June 2013
July 2013
A line that is going down from left to right represents a network whose average
latency has decreased consistently across the three month period.
OpenSignal
August 2013
Methodology Notes
(mean) LTE latency is plotted as single point.
val.
LTE LATENCY
Areas that are a strong green colour represent regions of low mean latency for
Methodology Notes
based on this the average (mean) LTE latency
within each area is calculated.
speedtests run over LTE.

Areas that are a strong red colour represent regions of high mean latency for
speedtests run over LTE.
OpenSignal
More than 35 %
LTE LATENCY
15 to 35%
5 to 15%
-5 to 5 %
CLERKENCELL VS OT
-15 to -5 %
-35 to-15%
Less than -35 %
HER NETWORKS
Areas that are a strong green colour represent regions of relatively low mean
Methodology Notes
based on this the average (mean) LTE latency
within each area is calculated and then com
pared to the mean of all other networks.
latency for speedtests run over LTE compared to the mean in that area found for
the other networks.
Areas that are a strong red colour represent regions of relatively high mean
latency for speedtests run over LTE compared to the mean found in that area
DRAW
ClerkenCell
Ucom
Air+
Off-peak
64.96
60.37
43.41
Peak
59.70
53.68
44.65
<40 ms
OpenSignal
1/6
LMM
Cellys
-0.1%
Q:Mob
46.36
5 52.58
OTHER NET45.56 COMPARED
TO
53.42
45.11 THE AVERAGE
45.98
WORKS
Ucom
ClerkenCell
CMHK
PCCW
SmarTone
56%
54%
57%
70%
33%
20%
40 - 80 ms
55%
59%
37%
40%
35%
24%
>80ms
12%
21%
6%
5%
8%
6%
ClerkenCell
Lower quartile
LTE
LATENCY
Median
Upper quartile
LMM
Cellys
Q:Mob
42
37
25
34.5
30
31
57
48
35
39
33.5
37
74.75
ClerkenCell
2013-06-01
Air+
Ucom
70
54
56.74
2013-07-01
64.54
2013-08-01
58.51
SOURCE DATA
53
Air+
Ucom
57.47
48
LMM
Cellys
39.66
52
Q:Mob
55.25
38.94
41.12
Methodology
51.66 Notes
45.03
42.82
Shows the mean values of data success rate
51.52
40.53
43.28
each network.
interval.
35.06
49.91
41.42
41.42
Average Performance (ms)
ClerkenCell
Latency (ms)
62.57
56.89
43.72
52.69
Peak vs Off-peak (ms)
OpenSignal

AVERAGE PERFORMANCE
45.19
46.19
90.9
0. 3%
J/o
AVERAGE (MEAN)
90
0)
re 85
k.
(A
(A
0)
O
o
3
(fl
re
f-i
re
Q 80
75
ClerkenCell
Ucom
Air+
Cellys
LMM
Higher bars indicate more reliable performance.

Use the bar height to compare the LTE data success rate of the networks.
OpenSignal
PEAK VS OFF-PEAK
Q:Mob
90
2 85
in
in
0)
o
o
3
(fl
re
f-i
re
o
80
75
Peak
Off-peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare LTE data success
rate of networks in off-peak times. Similarly, the group on the right represents
each network.
OpenSignal
Air+
LMM
Q:Mob
Methodology Notes
(all else). The mean data success rate of tests
period is shown.
interval.
95
90
85
80
75
95
90
85
80
75
95
goo
0J85
re
OC 80
(A
$75
O 95
OT90
re
re 85
Q
80
O
o
75
95
90
c
o
o
3
85
80
75
95
90
>
85
80
75
;:.
*
H
5
o
June 2013
July 2013
data success rate has increased consistently across the three month period.
August 2013
Methodology Notes
(mean) LTE data success rate is plotted as
single point.
val.
OpenSignal
98-100%
96 - 98 %
94 - 96%
92 - 94 %
89 - 92 %
86 - 89 %
0 - 86 %
Areas that are a strong green colour represent regions of high mean data
success rate for speedtests run over LTE.
Areas that are a strong red colour represent regions of low mean data success
rate for speedtests run over LTE.
OpenSignal
Methodology Notes
based on this the average (mean) LTE data
success rate within each area is calculated.
ClerkenCell
Ucom
Air+
Cellys
LMM
Q:Mob
Off-peak
89.95
91.38
90.52
90.16
90.97
91.55
Peak
92.26
90.61
92.59
90.46
91.51
90.69
ClerkenCell
Air+
Ucom
LMM
Cellys
Q:Mob
2013-06-01
91.62
91.94
92.69
90.80
89.87
90.00
2013-07-01
88.67
91.07
88.92
88.98
88.80
89.09
2013-08-01
91.76
90.47
91.71
90.64
92.77
92.57
data success rate for speedtests run over LTE compared to the mean in that
area found for the other networks.
Areas that are a strong red colour represent regions of relatively low mean data
success rate for speedtests run over LTE compared to the mean found in that
OpenSignal
Methodology Notes
based on this the average (mean) LTE data
success rate within each area is calculated
networks.
SOURCE DATA
ClerkenCell
Data success rate (%)
90.91
91.01
91.U
90.25
Methodology Notes
found across speed tests taken over 3G on
each network.
interval.
OpenSignal
3G DOWNLOAD SPEED
AVERAGE PERFORMANCE
AUGUST 2013
91.18
91.23
U.3 Mbps
AVERAGE (MEAN)
3G DOWNLOAD SPEED
ClerkenCell
Ucom
T-Uqbar
14. 7%
+20. 7%
COMPARED TO
THE AVERAGE
Air+
UCOM
LMM

Use the bar height to compare the 3G download speed of the networks.
OpenSignal
3G DOWNLOAD SPEED
PEAK VS OFF-PEAK
Q:Mob
a.
xx
D
0)
0)
a.
in
c
o
Peak
Off-peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare 3G download
speed of networks in off-peak times. Similarly, the group on the right represents
each network.
OpenSignal
LMM
Q:Mob
Methodology Notes
taken over 3G for each network across each
period is shown.
interval.
3G DOWNLOAD SPEED
100
Air+
75
- ClerkenCel
o
c
0)
3
0)
50
- Air+
0)
>
4-
re
Q:Mob
3
3
25
0.0
2.5
5.0
download speed than steep lines.
less than a certain download speed (for example 5 Mbps), look at where the
7.5
10.0
Methodology Notes
distribution from speedtests run over 3G on
each network.
line for the network is above the point (5 Mbps). For example, if it is at 10% then
10% of tests willl achieve this download speed or less and 90% will achieve
higher speeds.
OpenSignal
3G DOWNLOAD SPEED

Use the bar heights to see what percentage of 3G tests fall within a particular
bracket of download speed.
on 3G for the network are over 3 Mbps.
A high left bucket indicates a large proportion of tests on 3G achieving speeds
Methodology Notes
75
<D
50
3
25
0
100
C 100
r
o
a.
2
Q.
75
50
25
0
100
75
75
50
25
0
<1 Mbps
OpenSignal
1 - 3 Mbps
>3 Mbps
3G DOWNLOAD SPEED
MEDIAN PERFORMANCE
3.0
Mbps
AVERAGE (MEDIAN)
3G DOWNLOAD SPEED
+34. 6%
-5. 4%
COMPARED TO
THE AVERAGE
UCOM
15
in
xx
T3
CD
CD
"10
T3
re
o
c
o
Q
IT
ClerkenCell
Highest value
Upper quartile
Median
Ucom
T-Uqbar
Higher is faster.
Lower quartile
Compare the download speed of a typical

test over 3G on a network by judging the
Lowest value
Air+
LMM
Methodology Notes
average".
OpenSignal
Q:Mob
AUGUST 2013
3G DOWNLOAD SPEED
More than 8 mb
ps
5 8 mbps
3 5 mbps
2 3 mbps
1 2 mbps
0.5 1 mbps
Less than 0.5

bps
download speed has increased consistently across the three month period.
OpenSignal
Methodology Notes
(mean) 3G download speed is plotted as
single point.
val.
3G DOWNLOAD SPEED
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
Areas that are a strong green colour represent regions of high mean download
speed for speedtests run over 3G.
Areas that are a strong red colour represent regions of low mean download
OpenSignal
Methodology Notes
based on this the average (mean) 3G down
3G DOWNLOAD SPEED

5-X
If
M J-
ClerkenCell
Ucom
T-Uqbar
Air+
LMM
Q:Mob
Off-peak
3.27
3.80
0.32
2.80
3.29
3.65
Peak
3.32
4.05
0.32
2.35
3.37
3.14
Ucom
<1 Mbps
ClerkenCell
15.82%
1 - 3 Mbps
31.65%
>3 Mbps
52.53%
ClerkenCell
T-Uqbar
PCCW
SmarTone
17.4%
100%
40.81%
37.85%
42.28%
32.37%
23.73%
32.49%
24.06%
50.23%
35.46%
29.66%
33.66%
Ucom
Air+
T-Uqbar
LMM
Q:Mob
Lower quartile
1.45
1.50
0.28
0.88
1.18
1.45
Median
2.99
3.16
0.33
1.91
2.68
3.03
0.37
4.10
Air+
4.69
LMM
Upper quartile
4.90
ClerkenCell
6.22
Ucom
T-Uqbar
5.11
Q:Mob
2013-06-01
3.85
4.57
0.31
2.31
2.76
2013-07-01
3.23
4.03
0.31
2.67
2.07
1.67
2013-08-01
3.03
3.44
0.32
2.09
2.70
2.87
download speed for speedtests run over 3G compared to the mean in that area
download speed for speedtests run over 3G compared to the mean found in
that area across all other networks.
OpenSignal
3G DOWNLOAD SPEED
SOURCE DATA
2.62
Methodology Notes
based on this the average (mean) 3G down
networks.
ClerkenCell
T-Uqbar
3.28
0.32
2.65
3.30
3.48

OpenSignal
AUGUST 2013
3G UPLOAD SPEED
AVERAGE PERFORMANCE
\
0.9 Mbps
AVERAGE (MEAN)
3G UPLOAD SPEED
1.00
(fl
Q.
XX
e.0-75
D
0)
0)
a.
in
TO 0.50
O
a.
0.25
+2.
COMPARED TO
THE AVERAGE
21. 2%
AIR+
0.00
ClerkenCell
Ucom
T-Uqbar

Use the bar height to compare the 3G upload speed of the networks.
OpenSignal
3G UPLOAD SPEED
PEAK VS OFF-PEAK
1.0
Q.
xx
D
0)
0)
Q.
in
a
re
o
Q.
0.5
Air+
LMM
Q:Mob
Methodology Notes
Shows the mean values of upload speed
each network.
interval.
0.0
Peak
Off-peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare 3G upload speed
of networks in off-peak times. Similarly, the group on the right represents speeds
each network.
OpenSignal
Air+
LMM
Q:Mob
Methodology Notes
period is shown.
interval.
3G UPLOAD SPEED
100
75
- ClerkenCel
o
c
0)
3
0)
50
- Air+
0)
>
4-
re
Q:Mob
3
3
25
Upload speed (Mbps)

upload speed than steep lines.
less than a certain upload speed (for example 5 Mbps), look at where the line for
the network is above the point (5 Mbps). For example, if it is at 10% then 10% of
Methodology Notes
Here we represent the full upload speed
distribution from speedtests run over 3G on
each network.
tests willl achieve this upload speed or less and 90% will achieve higher speeds.
OpenSignal
3G UPLOAD SPEED

Use the bar heights to see what percentage of 3G tests fall within a particular
bracket of upload speed.
on 3G for the network are over 1 Mbps.
A high left bucket indicates a large proportion of tests on 3G achieving speeds
of less than 256 kbps.
60
Methodology Notes
o
<D
40
3
20
0
80
0
80
60
J4020
g
"5 o
H
C
a>
60
40
20
0
80
60
256 kbps - 1 Mbps
<256 kbps
>1 Mbps
Upload speed (Mbps)
OpenSignal
3G UPLOAD SPEED
MEDIAN PERFORMANCE
\
0.9 Mbps
AVERAGE (MEDIAN)
3G UPLOAD SPEED
in
o.
xx
5.3
T3
CD
CD
Q.
in
c
re
+4.<.0%
COMPARED TO
THE AVERAGE
14. 9%
UCOM
ClerkenCell
Ucom
Highest value
Upper quartile
Median
T-Uqbar
Higher is faster.
Lower quartile

Compare the upload speed of a typical test
Lowest value
over 3G on a network by judging the relative
Air+
LMM
Q:Mob
Methodology Notes
average".
OpenSignal
3G UPLOAD SPEED
.9

1.5
1.2
0.9
0.6
0.3
1.5
1.2
0.9
0.6
0.3
1.5
1.2
"
Q.0.9
n
5-0.6
o
CD
V 0.3
-1 5
o
iS 1-2
_o
3 0.9
0.6
0.3
1.5
1.2
0.9
0.6
0.3
1.5
1.2
.6
.3
0
0
0
O
CD
O
ID
r-
c
o
o
o
June 2013
July 2013
upload speed has increased consistently across the three month period.
August 2013
Methodology Notes
(mean) 3G upload speed is plotted as single
point.
val.
OpenSignal
3G UPLOAD SPEED
Areas that are a strong green colour represent regions of high mean
upload
Areas that are a strong red colour represent regions of low mean uplo
ad speed
for speedtests run over 3G.
More than 35 %
15 to 35%
5 to 15%
Methodology Notes
based on this the average (mean) 3G upload
speed within each area is calculated.
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
OpenSignal
3G UPLOAD SPEED
ClerkenCell
Ucom
T-Uqbar
Air+
LMM
Q:Mob
Off-peak
0.97
1.12
0.41
1.29
0.94
1.03
Peak
0.88
0.93
0.38
1.04
1.04
0.87
Ucom
ClerkenCell
T-Uqbar
PCCW
SmarTone
<256 kbps
4.29%
6.93%
16.53%
23.88%
23.4%
12.75%
256 kbps - 1 Mbps
39.29%
47.87%
79.73%
37.5%
36.17%
45.99%
>1 Mbps
56.43%
45.2%
3.73%
38.62%
40.43%
41.26%
Air+
ClerkenCell
Ucom
T-Uqbar
0.51
0.62
0.28
Lower quartile
upload speed for speedtests run over 3G compared to the mean in that area
Median
0.89
1.05
0.38
found
for the other networks.
Upper quartile
1.36
ClerkenCell
1.41
Q:Mob
0.43Methodology Notes
0.43
0.44
0.97
0.87
1.01
based on this the average (mean) 3G upload
1.86
1.33
1.56
Air+
LMM
Q:Mob
0.51
Ucom
LMM
T-Uqbar
2013-06-01
1.09
1.33
0.37
1.09
0.85
0.85
2013-07-01
0.98
1.00
2013-08-01
0.10
1.08
0.40
1.06
0.88
0.72
0.38
0.90
0.89
0.89
speed wi
thin eac
h area i
s calculat
ed and t
hen
compared to the mean of all other networks.
upload speed for speedtests run over 3G compared to the mean found in that
OpenSignal
3G UPLOAD SPEED
SOURCE DATA
ClerkenCell
Upload speed (Mbps)
0.94
T-Uqbar
1.03
0.40
1.19
0.98
0.98

OpenSignal
3G LATENCY
AVERAGE PERFORMANCE
AVERAGE (MEAN)
118.0ms '/
DRAW
20.4%
+4.:
2%
QMOB
AVERAGE (MEAN)
3G LATENCY
COMPARED TO
THE AVERAGE
UCOM
Methodology Notes
Shows the mean values of latency found
across speed tests taken over 3G on each
network.
interval.
160
120
(fl
E,
>.
o
c
0)
4-
80
re
40
ClerkenCell
Ucom
T-Uqbar

Use the bar height to compare the 3G latency of the networks.
Air+
LMM
Q:Mob
OpenSignal
3G LATENCY
PEAK VS OFF-PEAK
150
100
o
c
0)
re
50
Peak
Off-peak
ClerkenCell
Ucom
T-Uqbar

Use the bar heights of networks in the left group to compare 3G latency of
networks in off-peak times. Similarly, the group on the right represents speeds
each network.
Air+
LMM
Q:Mob
Methodology Notes
(all else). The mean latency of tests taken over
3G for each network across each period is
shown.
interval.
OpenSignal
3G LATENCY
100
75
- ClerkenCel
o
c
0)
3
0)
50
- Air+
0)
>
4-
re
Q:Mob
3
3
25
500
1000
1500
2000
Latency (ms)
Generally, steeper lines show a greater likelihood that a user will get a fast
latency than shallow lines.
less than a certain latency (for example 500 ms), look at where the line for the
network is above the point (500 ms). For example, if it is at 10% then 10% of
tests willl achieve this latency or less and 90% will achieve higher latencies.
Methodology Notes
Here we represent the full latency distribu
tion from speedtests run over 3G on each
network.
OpenSignal
3G LATENCY

o
o
%
O
Use the bar heights to s
in a particular
bracket of latency.
A good distribution will have a high left bucket (<100 ms). For example, if this
on 3G for the network are less than 100 ms.
A high right bucket indicates a large proportion of tests on 3G achieving speeds
of greater than 500 ms.
ee what percentage of 3G tests fall with

Methodology Notes
Each bucket shows the proportion
of speedtests run that fall within that range of latency,

giving a simple way of comparing the speed
distributions.
that latency bracket.
o
o
3
J2
>
-i
+
r
O
5
o
40
20
0
60
40
20
0
<100 ms
100-500 ms
Latency (ms)
>500 ms
OpenSignal
3G LATENCY
MEDIAN PERFORMANCE
\
AVERAGE (MEDIAN)
AVFRARF(M
3%
COMPARED TO
THE AVERAGE
3G LATENCY
ClerkenCell
Highest value
Upper quartile
Median
Lower quartile
Lowest value
o
c
Ucom
14. 7%
+0.:
99.8 ms
LMM
T-Uqbar
Lower is faster.
The median (the line through the middle

'.'
of the box) can be thought of as showing the
'.'
Compare the latency of a typical test
er 3G on a network
by judging the relative
400
in
E
>.
CD
+-
re
200
Air+
LMM
OpenSignal
Q:Mob
Methodology Not
es
These offer another
good means of unde
r
standing the typical
user experience of a
network, since they
discount the effects
of a

average".
3G LATENCY
June 2013
July 2013
latency has increased consistently across the three month period.
August 2013
(mean) 3G latency is plotted as single point.

val.
Methodology Notes
OpenSignal
3G LATENCY
More than 300 ms

200 - 300 ms
170-200 ms
140- 170 ms
110-140 ms
80- 110 ms
Less than 80 ms
speedtests run over 3G.
Methodology Notes
based on this the average (mean) 3G latency
OpenSignal
3G LATENCY
MAPS: T-UQBAR ABSOLUTE PERFORMANCE
More than 300 ms

200 - 300 ms
170-200 ms
140- 170 ms
110-140 ms
80- 110 ms
Less than 80 ms
Methodology Notes
OpenSignal
3G LATENCY
More than 35 %
15 to 35%
5 to 15%
-5 to 5 %
-15 to -5 %
-35 to-15%
Less than -35 %
Areas that are a strong green colour represent regions of relatively low mean
latency for speedtests run over 3G compared to the mean in that area found for
the other networks.
Areas that are a strong red colour represent regions of relatively high mean
latency for speedtests run over 3G compared to the mean found in that area
Methodology Notes
within each area is calculated and then com
pared to the mean of all other networks.
OpenSignal
3G LATENCY
ClerkenCell
Ucom
T-Uqbar
Air+
LMM
Q:Mob
Off-peak
119.36
109.14
135.69
166.83
109.42
120.85
Peak
115.92
89.43
142.67
137.35
97.16
116.68
SOURCE DATA
Ucom
ClerkenCell
<100ms
51%
50%
100-500 ms
47%
48%
>500 ms
3%
2%
Median
71
99.75
Upper quartile
166.75
ClerkenCell
SmarTone
49%
47%
58%
Performance (ms)
48%
Average 51%
46%
39%
7%
3%
6%
75
97.95
98.5
158
Ucom
3%
T-Uqbar Air+
T-Uqbar
65 117.97
PCCW
43%
ClerkenCell ClerkenCell
Ucom
Lower
quartile
Latency
(ms)
T-Uqbar
137.82
LMM
75
109
105.67
161
187.5
Air+
T-Uqbar
168.57
155.77
2013-06-01
101.10
137.63
145.35
2013-07-01
125.85
2013-08-01
128.66
Methodology Notes
123.39
144.18
147.09
Shows the mean values of data success rate
116.94
125.21
155.90
each network.
interval.
61
Q:Mob
104.39
66
119.46
87
100
143.5
LMM
183.75
Q:Mob
117.96
145.24
111.62
140.61
106.48
114.5
Peak vs Off-peak (ms)
OpenSignal

Median Performance (ms)
Performance Trends over Time (ms)
100/112
AVERAGE PERFORMANCE
93.9%
fA
AVERAGE (MEAN)
DRAW
LMM
+2.:
2%
T-UQBAR
COMPARED TO
THE AVERAGE
3.
5%
AIR+
90
0)
4-
CO
(0
V) 85
<D
O
O
3
(fl
re
re
o
80
75
ClerkenCell
Ucom
T-Uqbar
Air+
LMM

Use the bar height to compare the 3G data success rate of the networks.
OpenSignal
PEAK VS OFF-PEAK
Q:Mob
90
0)
re
k.
(fl
$85
o
o
3
in
re
re
o
80
75
Peak
ClerkenCell
T-Uqbar

Use the bar heights of networks in the left group to compare 3G data success
rate of networks in off-peak times. Similarly, the group on the right represents
each network.
DATA
SUCCESS
RATE

95
90
85
80
75
95
Q:Mob
Methodology Notes
(all else). The mean data success rate of tests
period is shown.
interval.
OpenSignal
3G
LMM
90
85
80
75
95
goo
......
-
IL
____I
-H
--
---
--'
0J85
re
OC 80
(A
$75
O 95
OT90
re
re 85
Q
80
t'
75
95
90
85
80
75
95
90
85
80
75
June 2013
July 2013
data success rate has increased consistently across the three month period.
OpenSignal
August 2013
Methodology Notes
(mean) 3G data success rate is plotted as
single point.
val.
98-100%
96 - 98 %
94 - 96%
92 - 94 %
89 - 92 %
86 - 89 %
0 - 86 %
Areas that are a strong green colour represent regions of high mean data
success rate for speedtests run over 3G.
Areas that are a strong red colour represent regions of low mean data success
rate for speedtests run over 3G.
OpenSignal
Methodology Notes
based on this the average (mean) 3G data
success rate within each area is calculated.
WN i
'Jr"-ifl:(SlorthWrig.Aye'
ClerkenCell
Ucom
T-Uqbar
Air+
LMM
Q:Mob
Off-peak
94.31
91.18
93.24
90.99
92.94
91.56
Peak
93.28
90.67
93.30
90.28
94.13
90.87
ClerkenCell
Ucom
Air+
T-Uqbar
LMM
Q:Mob
2013-06-01
95.07
90.96
90.79
92.20
94.73
89.86
2013-07-01
93.66
90.11
92.65
89.81
93.83
91.12
2013-08-01
93.53
91.24
95.20
91.03
92.83
92.16
data success rate for speedtests run over 3G compared to the mean in that
Methodology Notes
based on this the average (mean) 3G data
success rate within each area is calculated
networks.
area found for the other networks.

Areas that are a strong red colour represent regions of relatively low mean data
success rate for speedtests run over 3G compared to the mean found in that
OpenSignal
SOURCE DATA
ClerkenCell
Data success rate (%)
93.93
T-Uqbar
90.90
93.26
90.76
93.43
91.33
OpenSignal
AUGUST 2013
FULL BENCHMARKS SUMMARY

The tables on this page and the following page add an extra level
of detail over the Results Tables of the preceding section.
The tables show:
The score achieved by ClerkenCell for each metric
The ranking of ClerkenCell relative to the other networks
'.' How the value achieved by ClerkenCell compares to the
average of other networks
'.' How this value compares to the market leader for that metric
when a ClerkenCell brand is not the market leader
'.' The market leader for the metric
>
Note: when networks are in joint equal position, just one logo is
shown.
PROPORTION OF
TIME METRICS
Network
Value
Ranking
Compared To
Average
Compared to
Best Network
Best Network
In This Market
draw 1/7 with

T-Uqbar &
UCom
Mean
89.9%
Median
97.7%
2/7
+2.8%
-0.8%
Ucom
Mean
60.8%
4/6
+0.7%
+0.7%
Ucom
Median
63.9%
4/6
-0.8%
-0.8%
Ucom
Proportion
Mean
of Time
with No
Network
Connection
6.7%
draw 1/7 with

T-Uqbar &
UCom
+43.0%
Median
0.4%
1/7
+41.5%
Mean
32.9%
draw 6/7 with

UCom
-19.7%
-19.7%
Q:Mob
Median
21.2%
6/7
-23.0%
-23.0%
Q:Mob
Proportion
of Time on
3G/LTE
Proportion
of Time on
LTE
Proportion
of Time on
WiFi
+11.7%
OpenSignal
FULL BENCHMARKS SUMMARY

DATA
METRICS
(CONTINUED)
Value
Ranking
Compared To
Average
Mean
20.7 Mbps
draw 3/6 with

Cellys & Ucom
-1.0%
-7.7%
Q:Mob
Median
19.7 Mbps
3/6
+2.5%
-10.5%
Q:Mob
Mean
6.4 Mbps
draw 4/6 with

Air+ & Cellys
-4.7%
-13.2%
LMM
Median
6.2 Mbps
4/6
+2.4%
-8.9%
Q:Mob
Mean
62.6 ms
6/6
-27.9%
-43.1%
Air
LTE Data
Success
Network
LTE Upload
Compared to
Best Network
Speed
LTE Upload
Speed
LTE
Latency
Rate
Best Network
In This Market
3G
LMM
Median
57.0 ms
6/6
-48.1 %
Mean
90.9%
draw 1/6 with

5 other net
works
-0.1%
Mean
3.3 Mbps
4/6
+20.7%
-14.7%
Ucom
Median
3.0 Mbps
3/6
+34.6%
-5.4%
Ucom
Mean
0.9 Mbps
5/6
+2.8%
-21.2%
Air
Median
0.9 Mbps
4/6
+4.0%
-14.9%
Ucom
Mean
118.0 ms
draw 3/6 with

QMob
+4.2%
-20.4%
Ucom
Median
99.8 ms
3/6
+0.3%
-14.7%
93.9%
draw 1/6
with LMM 8
T-Uqbar
+2.2%
-70.1%
Q:Mob
Download
Speed
3G
Upload
Speed
3G
Latency
3G Data
Success
Rate
Mean
OpenSignal
LMM
METHODOLOGY
OVERVIEW
Measuring the True User Experience
The OpenSignal data is collected from real world consumer
For KPIs relating to the data network performance, such as throughput,

latency and data success rates we run active tests of the data network.
See below for more details of how we run these tests.
smartphones, and is recorded under conditions of normal usage. Rather

than approximate the user experience, we directly measure it from
the users of our smartphone application. Our application can be freely
downloaded on either iOS or Android devices and constantly monitors
the true network experience that users are getting on those devices. We
do not augment this real world data with any simulated lab or drive test
It
Rather than approximate the user

experience, we directly measure it from
the users of our smartphone application.
data of the network performance.

How Are Data Network Tests Structured?
Through being located on consumer smartphones, we are able to
observe the network exactly as the end user experiences it. This
customer-centric approach allows us to measure the true end-to-end
experience of the mobile network. We're not interested in models,
simulations or assumptions - our goal is to directly measure user
experience through the eyes of the users themselves.
The Consumer Philosophy
Everything we do at OpenSignal begins and ends with the consumer.

We aim to collect the data that matters most to consumers and to
precisely measure what they experience. Every step of the way we ask
ourselves if our choices are most representative of the experience had
by the average consumer. We believe that if you provide consumers with
accurate and unbiased data they will be willing to provide useful data in
JJ
return, and that this process can foster greater understanding and trust
between consumer and mobile operator.
Although operators have been monitoring how their networks perform
since the very beginning, there remains a disconnect between
the standard network KPIs and what surveys say about customer
experience. We believe that the only way to bridge this gap is to measure
the network using the customer experience as our starting point.
How Do We Test?
Our data network tests are designed to measure a user's average

experience as closely as possible. Unlike other testing methodologies,
we do not optimize anything related to the testing scenario; we instead
keep conditions as close to normal usage as possible.
Firstly, we run a series of 3 ICMP ping requests and 3 HTTP HEAD
requests to assess the availability of the data network. These tests are
run on popular servers such as google.com in order to emulate real world
usage and to remove any geographical bias (whilst not over-engineering
tests to use an artificially close server). Then we attempt to download
a large file of known size from a remote server for a fixed period of time
Our application runs on user devices and takes measurements of

customer experience KPIs at regular intervals. We run different types of
tests depending on the specific KPI that we are examining. For network
availability metrics, such as the proportion of time users spend on 3G, we
record the type of connection (or lack thereof) a user has during the test
and use this to calculate an average of that user's connectivity over time.
over a standard TCP/IP connection. The speed is calculated by looking

at the amount of data successfully downloaded in the test interval. The
same is done in reverse for the upload throughput tests. To deliver the
file we use a series of popular CDNs to emulate as closely as possible
what users would generally experience when downloading files from the
internet.
Multiple HTTP connections are opened as this is what modern

browsers and applications do when downloading files. Finally, as
described below, the relative success of each of these types of tests are
used to calculate the data success rate of the network.
When and Where Do We Test?
Our tests run 24 hours a day, 7 days a week in all locations visited by
our users.
This means that we are able to build up a complete picture

of network experience; measured at all the times and locations where
people actually use their devices, rather than just those that suit a drive
test schedule. We run tests when people are indoors, when they are
outdoors and when they are in vehicles.
This allows us to model the full
range of consumer behaviour in way that is not possible through other

methodologies. We build up a true picture of how modern consumers
OpenSignal
METHODOLOGY
OVERVIEW
(CONTINUED)
use and experience their devices and this is something that naturally
evolves and remains up to date as consumer behaviour changes. In
order to make sure that our data is truly representative of the times
people use their devices, we ensure that the screen is on when we take
a measurement of network connectivity, indicating that the device is
currently in use.
Why Do Users Download the OpenSignal App?
The OpenSignal app is a toolkit designed to help users better understand
the network connectivity of their device. The app features a dashboard
that provides the user with more details than usually available about
the status of their current connection. The dashboard shows them the
direction of their currently connected cell tower, uses separate indicators
being transparent with our users, as well as not capturing unnecessary

additional information, ensures that the vast majority of users are willing
to share their diagnostic information with us.
Big Data
Our emphasis on providing users with real benefits from the OpenSignal
for voice and data connectivity, and displays a map of nearby Wi-Fi
connections. Users can also submit data to us by running manual data
tests or submitting manual reports about specific problems or overall
provider satisfaction levels. Finally, users can view coverage maps and
network statistics that we provide based on data aggregated across all
other app users.
app has led to over 5 million downloads worldwide. From these users we
collect millions of customer experience data points daily and have built
up a global dataset. We use the latest Big Data technologies to process
and analyse this data dataset in a scalable and repeatable way, but our
goal is to extract the insights and provide it in an easily digestible and
actionable format.
it
Ultimately, a good network connection is

fundamental to the satisfaction of mobile
users.
Our coverage maps and statistics help users identify
which operator is offering the best coverage in the areas that are most
important to them.
Why Consumer on-Device Data Instead of Drive/Lab Testing?

Drive/lab testing methodologies do not emulate real world mobile device
Ultimately, a good network connection is fundamental to the satisfaction

of mobile users. The suite of features in the OpenSignal app provide
usage. Traditional drive testing does not even attempt to measure the
indoor user experience which is where more than 50% of mobile usage
greater clarity to users on the state of their current network connection

and provides them with a set of practical solutions to use in order to go
occurs, according to numerous studies. Drive tests that do measure

indoor conditions still lack the behavioural aspect of smartphone use,
about improving both their immediate connection and their overall mobile
a very important dimension. Whether it's the locations users tend to
experience.
spend their time or the way in which a user holds their device, simulated
approaches are completely unable to model the impact of user
Privacy
behaviour. The on-device testing we employ ensures that user behaviour

is built into the KPIs we measure from the very beginning.
Privacy is an issue that we take extremely seriously at OpenSignal. On

first opening the application, users are presented with clear information
In addition, tapping into the potential of consumers allows us to achieve
on what data is being shared with OpenSignal. No demographic
a scale not possible by drive testing. We have millions of consumers
information is ever recorded, which includes names, ages or genders.

The only data we collect is diagnostic information pertaining to network
providing a continual stream of network performance data with granular

location detail. The drive testing process is expensive and there is a limit
performance. Furthermore, we identify users by assigning our own

anonymous identifier and do not ever make this available to anyone
to the number of distinct locations in which it is feasible to test, as well

as the frequency with which they can be updated. While drive testing
outside of OpenSignal so there is no way that this data could be
remains applicable for some use cases, we believe on-device data
'de-anonymized' in any way. Finally, users can simply choose not to

share data with us if they prefer and these users are still able to make
represents the future of customer experience monitoring.
use of the OpenSignal app benefits. We have, however, found that
OpenSignal
AUGUST 2013
METHODOLOGY
HOW THIS REPORT IS MADE

Preparing the data
First we isolate the networks in Hong Kong by extracting all those points
sent with network IDs corresponding to the brands operational there.
Additionally, we then perform a geographical query to isolate only those
data points that have been captured within Hong Kong - as defined by
the bounds sent by ClerkenCell.
[SAMPLE NOTES: In the case that one network has several brands under
a single network ID, these will be identified by investigating the network
names associated with the SIM in the reporting device and the network
which is serving the device.]
[SAMPLE NOTES: Any data filters specific to the market are described
here.]
JJ
For the data-points isolated in this way we run a pre-averaging process

designed to eliminate biases caused by individual devices reporting much
more than others - this can be the case for very keen users of the app
who often open it or change the settings in order to contribute more
data. This process works by aggregating readings from each user to a
precision of 3 decimal places in latitude and longitude to hourly level.
Thus, multiple readings from one user at one location in a particular
hour will be aggregated to a single reading; however if the user moves
location by more than about 100m within that hour then the readings
will contribute multiple times - one for each location. By contrast, if the
user does not move significantly over several hours (for example whilst
at work) they will contribute one reading per hour to the pre-averaged
dataset, no matter how many raw readings they contribute.
each point in time.

For the purposes of this report the following classification is used:
>
where such changes have occurred with one exception: speedtests

during which the network connection has changed between two 3G
connections. These do contribute to the 3G section of the report.
Identifying 'No Network'
We are able to detect directly when a user is not currently connected to
the network. We do not use an RSSI threshold to indicate no network
access only considering when a user is completely disconnected from
Identifying WiFi
Android allows us to see the network technology the device is using at
2G:GPRS, EDGE, 1xRTT, iDen
technologies, or even between a WiFi and mobile connection. The app

listens for these changes, we exclude from the averaging speedtests
the network.
Identifying 3G and LTE technologies
>
Whilst a speedtest is running it is possible that the network connection

of the user can change - for example from 3G to LTE, between 3G
Android allows us to identify if a device is currently connected to a cellular

network or a WiFi network. Occasionally (1 %) the device is unable to
determine whether the phone is connected to either a cellular network or
WiFi network. For the purposes of this metric these results are discarded.
At the Point of Averaging - Time on Metrics
Network
Percentage of data
For the "time on" metrics we average over all devices that mee
3G: UMTS, HSPA, HSPA+, CDMA, EVDO-
ClerkenCell
0, EVDO-A, EVDO-B,
eHRPD
Ucom
21%
T-Uqbar
10%
inate the
13%
effects of an unusual behaviour profile from a device contributin
CMHK
12%
PCCW
18%
g a large
amount of data. From these device averages we calculate our
SmarTone
11%
>
LTE: LTE
15%
t our
minimum data volume criteria. We use device averages to elim
overall
averages.
The Data Success Rate

The data success rate is based on proportion of latency and download
tests that succeed. A single speedtest will perform several pings and
a single download, each of these can be thought of as "sub-test". The
proportion of these sub-tests that succeed is then the data success rate
for the individual test. Unlike latency, download and upload values, the
data success rate for an individual test does not have a continuous range
of possible values and for this reason we do not examine the distribution
of these tests.
OpenSignal
METHODOLOGY
HOW THIS REPORT IS MADE
At the Point of Averaging - Speedtest Metrics
(CONTINUED)
When calculating the mean values of the data (whether it is an overall

mean per network, or mean over some time period or off-peak vs peak)
we first discard the top and bottom 5% of the data, this is to remove
the impact of extremes of high and low to arrive at a figure better
representing the average experience. In the calculation of distributions
- such as the cumulative frequency distribution, the bucket distributions
and the median and quartiles - we do not discard any of the data
because we are interested in the full range of values.
Contacting OpenSignal
For technical support:
+ 44 845 834 0987
[email protected]
For information on subscribing to Insights for other markets:
[email protected]
If you are interested in publicly disseminating statistics or
other information based on this report, please consult:
Filtering Throttled Networks

Since all users on T-Uqbar are subject to throttling, we do not filter out
throttling on that network. For 3, PCCW and SmarTone we filter out
throttling to create a fairer like-for-like comparison with other networks.
[email protected]
For all other queries:
[email protected]
The filtering is done by looking at the distribution of tests in the range

between 0.4Mbps and 1 Mbps, where the distribution of tests is
relatively flat. For the unthrottled 1010 and one2free networks we note
that the number of tests in the 100 kbps brackets between 0 and 0.4
Sample Size
Mbps are roughly equal with the number of tests run in the 100 kbps
brackets between 0.4 Mbps and 1 Mbps. For throttled networks, then,
Total number of users contributing data: 4,032

Total number of data points: 7,691,988
our algorithm looks at the number of tests taken in 100kbps brackets

between 0.4Mbps and 1 Mbps. This number of tests is then used as
the sample for number of tests run between 0 and 0.4Mbps, with the
Network breakdown:
remaining tests discarded.

Before throttling filter:
After throttling filter:
OpenSignal
AUGUST 2013

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OpenSignal Insights

JUNE - AUGUST 2013

copyright OpenSignal Inc. 2013

CLERKENCELL | HONG KONG | JUNE - AUGUST 2013

NSIGHTS SAMPLE REPORT

ClerkenCell is a made up network

CLERKENCELL | HONG KONG | JUNE -

Overall ClerkenCell offers very strong performance on metrics

spend less time without a network connection and more time on

speeds for the period.

suggests ClerkenCell users spend only 0.5% of the time without

The data shows a very competitive market for LTE download

effected by extreme cases.

ClerkenCell is also exhibiting marked increases in LTE download

network connection 16.3% of the time. The median user on PCCW

SmarTone, whose LTE speeds appear to be more erratic. This can

2G-only data plans or live in areas that only have 2G coverage

SmarTone's LTE download speed distribution.

high by international standards.

LTE Network Coverage

SmarTone leading with very similar perfornance, ClerkenCell follows

HK networks, although 3 and PCCW are within levels of statistical

LTE Latencies and Data Success Rates

(60.8%) of time spent on LTE.

spending only 54.5% and 54.2% of their time on LTE networks,

ClerkenCell is reporting strong performance for the LTE data

this metric with 6 networks tied for 1st place.

Strong performance from ClerkenCell puts it in second place

significantly more time on WiFi during off-peak periods compared

ClerkenCell has an average speed almost 1 Mbps faster than the

connections when at home and during leisure time.

next fastest network (PCCW), while Ucom leads ClerkenCell by only

CLERKENCELL | HONG KONG | JUNE - AUGUST 2013

The difference between networks is clear from the bucket

other HK networks. For example, the mean 3G download speed on

but the median 3G download speed is 84.8% better.

ClerkenCell also exhibits strong 3G upload

For information on subscribing to Insights for other markets:

leading the HK market alongside Ucom with speeds of 1.0 Mbps.

For technical support:

other information based on this report, please consult:

Proportion of Time on LTE

Proportion of Time with No

Proportion of Time on WiFi*

CLERKENCELL | HONG KONG | JUNE -

LTE Download Speed

This gives an immediate view of

LTE Data Success Rate

<| Air HHl

3G Data Success Rate

CLERKENCELL | HONG KONG | JUNE - AUGUST 2013

CLERKENCELL | HONG KONG | JUNE - AUGUST 2013

To enable this feature:

and you will see the table of contents

Clicking on a section title will take you to it.

For the sections concerning throughput, latency and data success

CLERKENCELL | HONG KONG | JUNE - AUGUST 2013

HOW TO USE THE REPORT

BENCHMARKS, GRAPHS, ANNOTATIONS