A STUDY ON EMPLOYEES STRESS LEVEL IN

ANGEL BROKING LTD, ANNA NAGAR

BY
K.SRINIVAS
REG No : 32009630051
Of
SRR Engineering College
A Project Report
(BA9211 - Summer Project report)

Submitted to the
FACULTY OF MANAGEMENT STUDIES
In Partial Fulfillment of the Requirements
For The Award of the Degree
Of
MASTER OF BUSINESS ADMINISTRATION
ANNA UNIVERSITY
CHENNAI-600025
AUGUST 2010

SRR ENGINEERING COLLEGE

PADUR, CHENNAI- 603103
DEPARTMENT OF MANAGEMENT STUDIES

30.07.2010

CERTIFICATE
This is to certify that the project report A STUDY ON EMPLOYEES STRESS LEVEL IN
ANGEL BROKING LTD is a bonafide Summer project work done by
K.SRINIVAS, a full time student of the department of management studies, SRR Engineering
College, in partial fulfillment of the requirements for the award of the degree of Master of
Business Administration of Anna University, during the year 2010 2011.

MR. PRINCE JASON

Faculty Guide

Prof. G.DILEEP
HOD

DECLARATION
I K.SRINIVAS here by declare that the Summer Project work entitled A STUDY ON
EMPLOYEES STRESS LEVEL IN ANGEL BROKING LTD, ANNA NAGAR submitted
to the Anna University in partial fulfillment of the requirements for the Degree in MASTER OF
BUSINESS ADMINISTRATION is an authentic record of work carried out by me under the
guidance of MR. PRINCE JASON, Faculty, MBA Department, SRR Engineering College and
MR. SAKTHIVEL, BRANCH MANAGER ANGEL BROKING LTD..

K.SRINIVAS

ACKNOWLEDGEMENT
I am in debt to our Honorable Chairman. Dr.JEPPIAR B.A, B.L, Ph.D for providing excellent
environment and infrastructure in SRR Engineering College, Padur, Chennai for successfully
completing my MBA course.
I thank our Principal for providing all the required facilities for completing the project work.
My sincere regards are also due to our beloved HOD Department of Management Studies,
Prof.G.Dileep for permitting me to do the project work in ANGEL BROKING LTD; I sincerely
acknowledge the help extended by MR.SAKTHIVEL for allowing me to do the project work in
their esteemed organization.
Lastly and most importantly I thank my guide MR, PRINCE JASON MBA faculty member, for
the successful completion of the summer project work.

TABLE OF CONTENTS
CHAPTER

CHAPTER HEAD

Introduction

II

Company Profile

III

Review of Literature

IV

Research Methodology

Analysis and interpretation

VI

Findings

VII

Suggestion

VIII

Conclusion
Bibliography

Appendix

questionnaire

PAGE NO.

LIST OF TABLES
S.NO

CONTENT

PAGE NO

1.

28

2.

Rate of people finding hard times in their job

Role of physical environment problem in causing stress

3.

Rate of people who feel time pressure in their work

30

4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.

Rate showing lack of co-operation

The rate at which family problems causes stress
Impact of health problems on stress
Effect of physical exercise on stress
Effect of meditation on stress
Effect of lack of communication on stress
Effect of spending time with family on stress
Effect of improvement on working conditions
Effect of rational allocation of work on stress
Effect of financial motivations in reduction of stress
Effect of training and development in reduction of stress
level
Effect of relaxation reduces the stress level
Effect of safety precautions in reduction of stress level

31
32
33
34
35
36
37
38
39
40
41

15.
16.

29

42
43

LIST OF CHARTS
S.NO
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.

CONTENT
Rate of people finding hard times in their job
Role of physical environment problem in causing stress
Rate of people who feel time pressure in their work
Rate showing lack of co-operation
The rate at which family problems causes stress
Impact of health problems on stress
Effect of physical exercise on stress
Effect of meditation on stress
Effect of lack of communication on stress
Effect of spending time with family on stress
Effect of improvement on working condition
Effect of rational allocation of work on stress
Effect of financial motivations in reduction of stress
Effect of training and development in reduction of stress
level
Effect of relaxation reduces the stress level
Effect of safety precautions in reduction of stress level

PAGE NO
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43

INTRODUCTION
Stress has been called the invisible. It is a disease that may affect you, your
organization, and any of the people in it, so you cannot afford to ignore it.

EVOLUTION OF STRESS:
The Garden of Eden began as a tranquil stress environment. However when Adam was given the
tantalizing chance to eat the forbidden fruit, he was trust into mankinds first stressful situation.
Adam was offered a choice and, as we know, decision-making is the breeding ground for conflict,
frustration and distress.

DEFINITION:
Stress in individual is defined as any interference that disturbs a
persons healthy mental and physical well being. It occurs when the
body is required to perform beyond its normal range of capabilities.
Stress is the way that you react physically, mentally and emotionally
to various conditions, changes and demands in your life. High levels
of stress can affect your physical and mental well being and
performance.
The results of stress are harmful to individuals, families, society and
organizations, which can suffer from organization stress.
Ivancevich and Matteson define stress as individual with the
environment.
Behr and Newman define job stress as a condition arising from the
interaction of people and their jobs and characterized by changes
within people that force them to deviate from their normal
functioning.

Stress is a dynamic condition, which an individual is confronted with

an opportunity, constraint or demand related to what he or she
desires and for which the outcome is perceived to be both uncertain
and important. Stress is associated with constraints and demands.
The former prevent you from doing what you desire, the latter
refers to the loss of something desired.

Stress is highest for those individuals who perceive that they are
uncertain as to whether they will win or lose and lowest for those
individuals who think that winning or losing is certainty.
Canadian physician Hans Selye (1907-1982) in his book the stress of
life 1956 popularized the idea of stress. According to Selye, the
General Adaptation Syndrome consists of three phases.
Ce level begins to decline irreversibly. The organism collapses.

Alarm Reaction: The first is the alarm phases. Here the individual mobilizes to meet

the threat. The alarm reaction has two phases. The first phases includes in initial stock shock
phase in which defensive mechanism become active. Alarm reaction is characterized by
autonomous excitability; adrenaline discharges; increase heart rate, ulceration. Depending on the
nature & intensity of the threat and the condition of the organization the period of resistance
varies and the severity of symptoms may differ from mild invigoration to disease of
adaptation.

Resistance: The second is the phase of resistance. The individual attempts to resist or
cope with the threat. Maximum adaptation occurs during this stage. The bodily signs

characteristic of the alarm reaction disappear. It the stress persist, or the defensive reaction proves

ineffective, it may overwhelm the body resources. Depleted of energy, the body enters the phase
of third.

Exhaustion: Adaptation energy is exhausted. Sings of the alarm reaction reappear, and
the resistance level begins to define irreversibly. The organism collapses.

Pestonjee has attempted / identified three important sectors of life in which Stress
originates. These are
Job and the organization
The social sector
Intrapsychic sector
Job and organization, refers to the totality of the work environment (task, atmosphere,
colleagues, compensation, policies, etc.). The social sector refers to the other such factors. The
Intrapsychic sector encompasses those things, which are intimate, and persona, like temperament,
values, abilities and health. It is contended that stress can originate in any of these sectors or in
combinations thereof.
In the figure below it can be seen that the magnitude of stress emanating from the stress to learner
limit of the individual to handle these stress. This indicates a balanced state.

environment. Second, habits and strategies for coping with stress are formed in this stage which
is often not useful in coping with later challenges.

FUEL SHORTAGE STAGE:This stage can be identified as composed of the value feelings of loss, fatigue and confusion
arising from the individuals overdraws on reverses of adaptation energy. Other symptoms are
dissatisfaction, inefficiency, and fatigue and sleep disturbances leading to escape activate such as
increased eating, drinking & smoking.

CRISIS STAGE:When these feelings and physiological symptoms persist over period of time, the individual
enters the stage of crisis. At this stage he develops escape mentality and feels oppressed.
Heightened pessimism, self-doubling tendencies, peptic ulcers, tension headaches, chronic
backaches, blood pressure.

HITTING THE WALL STAGE:This stage of BOSS is characterized by total exhaustion of ones adaptation energy, which may
mark the end of ones professional career. While recovery from this stage elude may be
resourceful to tide over the crises.

CAUSES OF STRESS
Society the working world and daily life have changed almost beyond recognition in the past 50
years. These changes have contributed to a major increase in stress.
Stress is caused from both outside & inside the organization & from groups that employees are
influenced by & from employees themselves.

Stressors:
The agents or demands that evoke the potential response are referred to as stressors. According to
Syele a stressors is Whatever produces stress with or without functioning hormonal or nervous
systems.

Extra organizational stressors:

Extra organizational stressors have a tremendous impact on job stress. Taking an open system
perspective of an organization, it is clear that job stress is not just limited to things that happen
inside the organization, during working hours. Extra organizational stressors include things such
as social / technological change, the family, relocation, economic & financial conditions, race &
class, residential or community conditions.

Organizational stressors:
Besides the potential stressors that occur outside the organization, there are also those associated
with the organization itself. Although the organization is made up of groups & individuals, there
are also more macro-level dimensions unique to the organization that contains potential stressors.

MACRO-LEVEL ORGANIZATIONAL STRESSORS:

POLICIES
Unfair, arbitrary performance reviews.

Rotating works shifts.

Inflexible rules.

Unrealistic job descriptions.

STRUCTURES
Centralization; Lack of participation in decision making.

Little opportunity for advancement.

A great amount of formalization.

Interdependence of departments.

JOB
STRESS

Line-Staff conflicts.

PHYSICAL CONDITIONS
Crowding & lack of privacy.

Air pollution.
Safety hazards.
Inadequate lighting.
Excessive, heat or cold.
PROCESS

Poor / inadequate feedback about performance.

Inaccurate / ambiguous measurement of performance.

Poor communication.

Unfair control systems.

Inadequate information attention from their work.

CONSEQUENCES OF STRESS
The effect of stress is closely linked to individual personality. The same level of stress
affects different people in different ways & each person has different ways of coping.
Recognizing these personality types means that more focused help can be given.

Stress shows itself number of ways. For instance, individual who is experiencing high
level of stress may develop high blood pressure, ulcers, irritability, difficulty in making routine
decisions, loss of appetite, accident proneness, and the like. These can be subsumed under three
categories:
Individual consequences
Organizational consequence
Burnout

Managing stress in the work place

Every responds to stress in a different way, it is only by understanding the nature of individual
responses that you can start fighting stress yourself and others.
Reduction or elimination of stress is necessary for psychological and physical well being of an
individual. Efficiency in stress management enables the individual to deal or cope with the
stressful situations instead of avoidance. Strategies like tie management, body-mind and mindbody relaxation exercise, seeking social support help individual improve their physical and
mental resources to deal with stress successfully.
Apart from helping employees adopt certain coping strategies to deal with stress providing them
with the service of counselor is also useful.
Many strategies have been developed to help manage stress in the work place. Some are
strategies for individuals, and other is geared toward organizations.

Individual coping strategies:

Many strategies for helping individuals manage stress have been proposed.

COMPANY PROFILE :
2.1 INTRODUCTION AND HISTORY :
Angel Broking is the retail broking arm of SSKI, an organization with more than eight decades
of trust & credibility in the stock market. It is India's leading retail financial Services Company
with over 250 share shops across 115 cities in India. While size and strong balance sheet allow
the company to provide the customer with varied products and services at very attractive prices,
our over 750 Client Relationship Managers are dedicated to serving your unique needs. Angel
Broking is lead by a highly regarded management team that has invested crores of rupees into a
world class Infrastructure that provides our clients with real-time service & 24/7 access to all
information and products.Our flagship Angel Broking Professional Network offers real-time
prices, detailed data and news, intelligent analytics, and electronic trading capabilities, right at
your fingertips. This powerful technology complemented by knowledgeable and customer
focused Relationship Managers of the company. The company is creating a world of Smart
Investor. Angel Broking offers a full range of financial services and products ranging from
Equities to Derivatives enhance your wealth and hence, achieve your financial goals. Angel
Broking' Client Relationship Managers are available to you to help with your financial planning
and investment needs. To provide the highest possible quality of service, Angel Broking provides
full access channels.

In a shot span of 22 years since inception, the Angel Group has emerged as one of the top five
retail stock broking houses in India, having membership of BSE, NSE and the two leading
Commodity Exchanges in the country i.e. NCDEX & MCX. Angel Broking is also registered as a
Depository Participant with CDSL. The group is promoted by Mr. Dinesh Thakkar, who started
this business as a sub-broker in 1987 with a team of 3. Today the angel group is managed by a
team of 1937 direct employees and has a nationwide network comprising of 21 Regional hubs,
124 branches and 6810 sub brokers & business associates. Angel is 100% focused on retail stock
broking business unlike any other larger national broking house. The group currently services
more than 5.9 thousand retail clients. Angel habitually generates value added features without the
cost burden being passed on to the clients as they strongly believe that better understanding of
clients needs and wants is their top priority. Their e-broking facility is one such effort, which
gives the client a platform to access state of the art trading facility at the click of a button. Angel
has always strived for delivering customer delight and developing strong long term bonds with its
clients as well as channel partners. Angel thrives on a vision to introduce new and innovative
products and services constantly. its business. Moreover, Angel has been among the pioneers to
introduce the latest technological innovations and integrate them efficiently within.

2.2 ABOUT THE ANGEL

Angel Bookings tryst with excellence in customer relations began more than 20 years ago. Angel
Group has emerged as one of the top 3 retail broking houses in India and incorporated in 1987.
Today, Angel has emerged as a premium Indian stock-broking and wealth management house,
with an absolute focus on retail business and a commitment to provide "Real Value for Money" to
all its clients
It has memberships on BSE, NSE and the leading commodity exchanges in India NCDEX &
MCX. Angel is also registered as a depository participant with CDSL. Angel Group Companies
Angel Broking Ltd. Member on the BSE and Depository Participant with CDSL,

2.4 SPECIALITIES OF ANGEL BROKING :

Investment Advisory Services To derive optimum returns from equity as an asset class
requires professional guidance and advice. Professional assistance will always be
beneficial in wealth creation. Investment decisions without expert advice would be like
treating ailment without the help of a doctor
Expert Advice: Their expert investment advisors are based at various branches across
India to provide assistance in designing and monitoring portfolios.
Timely Entry & Exit: Their advisors will regularly monitor customers investments and
guide customers to book timely profits. They will also guide them in adopting switching
techniques from one stock to another during various market conditions.
De-Risking Portfolio: A diversified portfolio of stocks is always better than concentration
in a single stock. Based on their research, They diversify the portfolio in growth oriented
sectors and stocks to minimize the risk and optimize the returns. Commodities A
commodity is a basic good representing a monetary value. Commodities are most often
used as inputs in the production of other goods or services. With the advent of new online
exchange, commodities can now be traded in futures markets. When they are traded on an
exchange, Commodities must also meet specified minimum standards known as basic
grade.
Three different online products tailored for traders & investors.
Single Screen customized market-watch for MCX / NCDEX with BSE / NSE. Streaming
Quotes and real time Rates.
Intra-day trading calls.
lowest brokerage than competitors
free online software odin provided
free intraday tips
good margin on intraday basis

LOGO OF ANGEL
OUR VISION
To provide best value for money to investors through

innovative products, trading/investments strategies, state o

the art technology and personalized service.

OUR MOTTO
To have complete harmony between quality-in-process and continuous
improvement to deliver exceptional service that will delight our
Customers and Clients.

OUR CRM POLICY : CUSTOMER IS KING

A Customer is the most Important Visitor on our premises

He is not dependent on us, but we are dependent on him. H

is not an interruption in our work. He is the purpose of it. H

is not an outsider in our business. He is part of it. We are no

doing him a favour by serving him. He is doing us a favour
giving us an opportunity to do so.

Gandhi
BUSINESS PHILOSOPHY
Ethical practices & transparency in all our dealings

Customers interest above our own

Always deliver what we promise

Effective cost management

OUR QUALITY ASSURANCE POLICY

We are committed to providing world-class products and services which
exceedthe expectations of our customers, achieved by teamwork and a
process of continuous improvement.

KEY PEOPLES IN ANGEL BROKING

MR DINESH THAKKAR founder chairman and managing director

DINESH THAKKAR started angel group in 1987.

He started his operation as a sub broker from a small office at Dalal Street,

He started his operation with a client base of just around 25 clients and total staff strength

of 3 employee

MR LALIT THAKKAR- director research

Mr lalit thakkars been a part of the senior management team since the Angel Groups

inception.
His technical and fundamental outlook has provided impetus to Angels market research

team

Mr. Lalit Thakkar has undoubtedly been the brain behind research based personally
advisory service.

PRODUCT OF ANGEL BROKING :

1. Online Trading
2. Commodities
3. DP Services

4. PMS (Portfolio Management Services)

5. Insurance
6. IPO Advisory
7. Mutual Fund
8. Personal loans
9. Quality assurance

OUR ORGANIZATIONAL STRUCTURE

INTRODUCTION

Stress may be referred to as an unpleasant state of emotional and physiological arousal that
people experience in situations that they perceive as dangerous or threatening to their well-being.
The word stress means different things to different people. Some people define stress as events
or situations that cause them to feel tension, pressure, or negative emotions such as anxiety and
anger. Others view stress as the response to these situations. This response includes
physiological changessuch as increased heart rate and muscle tensionas well as emotional
and behavioral changes. However, most psychologists regard stress as a process involving a
person's interpretation and response to a threatening event.

Stress is a common experience. We may feel stress when we are very busy, have important
deadlines to meet, or have too little time to finish all of our tasks. Often people experience stress
because of problems at work or in social relationships, such as a poor evaluation by a supervisor
or an argument with a friend. Some people may be particularly vulnerable to stress in situations
involving the threat of failure or personal humiliation. Others have extreme fears of objects or
things associated with physical threatssuch as snakes, illness, storms, or flying in an airplane
and become stressed when they encounter or think about these perceived threats.
Major life events, such as the death of a loved one, can cause severe stress.

Stress can have both positive and negative effects. Stress is a normal, adaptive reaction to threat.
It signals danger and prepares us to take defensive action. Fear of things that pose realistic
threats motivates us to deal with them or avoid them. Stress also motivates us to achieve and
fuels creativity. Although stress may hinder performance on difficult tasks, moderate stress
seems to improve motivation and performance on less complex tasks. In personal relationships,
stress often leads to less cooperation and more aggression.

If not managed appropriately, stress can lead to serious problems. Exposure to chronic stress can
contribute to both physical illnesses, such as heart disease, and mental illnesses, such as anxiety
disorders. The field of health psychology focuses in part on how stress affects bodily functioning
and on how people can use stress management techniques to prevent or minimize disease.

WHAT IS STRESS?
Whilst there is little disagreement about the prevalence of stress there is considerable debate
about what the word (stress) actually refers to. In ordinary conversation we seem to be willing to
apply the word to both cause and effect. In other words, the common sense view of stress is that
it is a combination of external stressors and our response in the early and highly influential
research of Selye (1936). Stress is as the result of an interaction between an individual's
emotional, intellectual, social, and physical resources and the demands on him or her.

Marshall & Cooper (1981) argue that stress' is a different phenomenon form pressure'. Stress
is something more than mere pressure. It carries strong overtones of the breakdown of normal
human performance. In an earlier work, Cooper & Marshall, (1978), the same two authors
concluded that stress is essentially individually defined and must be understood with reference
to characteristics of both the individual and his environment, as it is the outcome of the two'
(p.4)

The following are the various definitions of the term stress:

A. Stress is the excitement, feeling of anxiety, and/or physical tension that occurs when
the demands placed on an individual are thought to exceed his ability to cope. This most
common view of stress is often called distress or negative stress. The physical or
psychological demands from the environment that cause this condition are called
stressors. (Hellriegel & Slocum, 2004)

B. Holmes & Rahe,(1967) defined stress as a stimulus event that presents unusual
demands.

C. It is defined by Ganster and Murphy (2000) as a form of strain' provoked in response

to situational demands labeled stressors' which occur when jobs are simultaneously
high in demands and low in control.

D. Is an adaptive response, mediated by individual differences and/or psychological

processes, that is, a consequence of any external (environment) action, situation, or
event that places excessive psychological and/or physical demands on a person.
(Weihrich and Koontz, 1993)

E. Stress is the mental or physical condition that results from a perceived threat of danger
(physical or emotional) and the pressure to remove it. (Leslie & Lloyd, 1977)

F. Selye (1976) define stress as the bodily response we make to the troublesome event.

G. Stress is any circumstances or transactions with the environment that threaten or are
perceived to threaten our well-being and thereby tax our adaptive capacities. (Weiten, 1986).

H. An adaptive response, moderated by individual differences, that is a consequence of

any action, situation, or event and that places special demands on a person. (Ivancevich,
Konopaske and Matteson, 1987)

I. Stress (psychology), an unpleasant state of emotional and physiological arousal that

people experience in situations that they perceive as dangerous or threatening to their
well-being. (Auerbach et al, 2007 / Encarta 2008)

J. In physics, stress refers to the external force applied to an object - for example, a bridge
girder. The response is strain, which is the impact the force has on the girder.

K. Stress is defined as a nonspecific response of the body to a stimulus or event (stressor).

25

RESEARCH METHODOLOGY
Discuss the research design, research problems, important of the study, scope and significance of
the study, source of data, questionnaire, sample design statistically techniques used, and objective
of the study and limitations of the study.

RESEARCH DESIGN:
A research design is an arrangement of conditions for collection and analysis of data in a manner
that aims to combine relevance to the research.

Purpose with economy in procedure. It is the conceptual structure within which research
is conducted and it constitutes the blueprint for the collection, measurement and analysis of data.
It includes an outline of what the researcher will do from within the hypothesis and its
operational implications to the final analysis of data.
The research design used for the study is descriptive design. Descriptive research design includes
surveys and fact finding enquires of different kinds. The major purpose of descriptive research is
description of the state of affairs, as it exists at present.

SOURCE OF DATA:
The relevant data has been collected from the primary sources and secondary sources. The
primary data is collected by a questionnaire from the employees. For this purpose of data
collection, the questionnaire was circulated among the employees to collect information. The
secondary data is collected by news paper company journals, magazines websites etc.

QUESTIONNAIRE ADMINISTRATION:
The questionnaire was prepared after counseling with MR.V.SAKTHIVEL branch manager of
ANGEL BROKING, LTD. The researcher prepared a set of questionnaire. A five point scale
strongly agree to strongly disagree was used for this purpose.

SAMPLE DESIGN:
26

A sample of 22 respondents was taken using census. The researcher contacted the executive
personally and brief summary of the nature of the study and details in the questionnaire were
narrated to them.

PERIOD OF STUDY:
The present study had been undertaken for period of 4 weeks, in which it had divided into three
stages as such. Stage I is of research problem and collection the literature of the topic chosen.
Stage II is of analysis and interpretations by using different statistical tools, stage 3 findings and
recommendations.

STATISTICAL TOOLS USED:

For the purpose of present study percentage analysis was used, and further I used weighted
average method and t-test for statistical tool analysis.

LIMITATIONS OF STUDY:
1.

The sample size chosen is covered only a small portion of the whole population of
ANGEL BROKING, ANNA NAGAR, since it has 3 other branches in and around
Chennai.
2.

3.
4.

The study is confined to limited period i.e. 4 weeks.

Accuracy of the study is purely based on the information as given by the respondents.
Data collected cannot be asserted to the free from crores, as the sample size restricted to
the employees.

27

5.1.1. Table and graphical presentation showing peoples finding busy and

hard times in their work place.

S.NO

ATTRIBUTES

1.
2.
3.
4.
5.

VERY OFTEN
OFTEN
RARELY
VERY RARELY
NEVER

TOTAL

NO,OF
RESPONDENTS
1
6
8
5
2
22

%
4.5
27.2
36.36
22.72
9.09
100

INTERPRETATION- As from this chart we can conclude that 4.5% are very often, 27.2
% often, 36.36% rarely,22.72% very rarely, and 9.09% never use to find busy or hard
times in their work place.

28

5.1.2. Table and graphical presentation showing the role of physical

environment problem on stress level of employees.
S.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE

AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
2
6
4
7
3

9.09
27.2
18.18
31.81
13.6

22

100

TOTAL

INTERPRETATION- as from this chart we can conclude that 9.09% strongly agree,27.2%
agree,18.18% cannot say, 31.81% disagree, 13.6% strongly disagree that physical environment
problems causes stress on employees.

29

5.1.3. Table and graphical presentation showing people who feel time pressure

in their work.
S.NO

ATTRIBUTES

NO,OF
RESPONDENTS

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

2
1
8
4
7

9.09
4.5
36.36
18.18
31.81

22

100

TOTAL

Interpretation- As from the above table we can conclude that 9.09% are strongly agreed,
4.5% are agreed, 36.36% cannot say, 18.18% disagreed, 31.81% strongly disagreed that
people feel time pressure in their work place.

30

5.1.4. Table and graphical presentation showing lack of co-operation in their

work.
S.NO

ATTRIBUTES

1.
2.
3.
4.
5.

VERY OFTEN
OFTEN
RARELY
VERY RARELY
NEVER

TOTAL

INTERPRETATION-

NO,OF
RESPONDENTS
0
1
6
6
9
22

%
0
4.5
27.2
27.2
40.9
100

As from the above table we can conclude that 4.5% are often,

27.2 % rarely, 27.2% very rarely, 40.9% never lack in the co operation in work place.

31

5.1.5. Table and graphical presentation showing the rate at which family
problems causes stress.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STROGNLY
DISAGREE

NO,OF
RESPONDENTS
2
4
5
5
6

9.09
18.18
22.72
22.72
27.2

22

100

TOTAL

INTERPRETATION- As from above table we can conclude that 9.09% strongly agree,
18.18% agree, 22.72% cannot say, 22.72% disagree, 27.2 strongly disagree that family
problems causes stress to the employees.

32

5.1.6. Table and graphical presentation showing impact of health problems on

stress.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

VERY OFTEN
OFTEN
RARELY
VERY RARELY
NEVER

TOTAL

INTERPRETATION-

NO,OF
RESPONDENTS
3
6
5
5
3
22

%
13.6
27.2
22.72
22.72
13.6
100

As from above table we can conclude that 13.6% very often,

27.2% often, 22.72 rarely, 13.6% never felt that impact of health problems causes stress.

33

5.1.7. Table and graphical presentation showing the effect of physical exercise

on stress.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO.OF
RESPONDENTS
0
9
3
8
2

36.36
40.9
13.6
9.09
0

22

100

TOTAL

INTERPRETATION-

As from above table we can conclude that 36% strongly agree,

41% agreed, 14% cannot say, 9% disagreed that physical exercise reduces stress.

34

5.1.8. Table and graphical presentation showing effect of meditation on stress.

SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
9
7
1
3
2

40.9
31.81
4.5
13.6
9.09

22

100

TOTAL

INTERPRETATION-

As from above table we can conclude that 41% strongly agree,

32% agree, 5% cannot say, 14% disagreed, 9% strongly disagreed that meditation would
reduce that level of stress.

35

5.1.9. Table and graphical presentation showing effect of lack of

communication on stress.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
8
6
4
3
1

36.36
27.2
18.18
13.6
4.5

22

100

TOTAL

INTERPRETATION-

As from the above table we can conclude that 36% strongly

agree, 27% agree, 18% cannot say, 14% disagree, 5% strongly disagreed that they feel lack
of communication causes stress.

36

5.1.10. Table and graphical presentation showing effect of spending time with
family on stress.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
8
10
0
2
2

36.36
45.45
0
9.09
9.09

22

100

TOTAL

INTERPRETATION-

As from the above table we can conclude that 36% strongly

agree, 45% agreed, 9% disagreed, 9% strongly disagreed that spending time with family
would reduce stress.

37

5.1.11. Table and graphical presentation showing effect of improvement on

working conditions.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
4
8
4
5
1

18.18
36.36
18.18
22.72
4.5

22

100

TOTAL

INTERPRETATION- As from the above table we can conclude that 18% strongly agree,
36% agree,18% cannot say, 22% disagreed, 4% strongly disagreed that improvement in
working conditions would reduce the stress level.

38

5.1.12. Table and graphical representation showing effect of rational allocation

of work.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
8
8
2
4
0

36.36
36.36
9.09
18.18
0

22

100

TOTAL

INTERPRETATION- As from the above table we can conclude that 365 strongly agreed,
36% agreed, 9% cannot say, 18% disagreed that rational allocation of work would reduce
the stress level.

39

5.1.13. Table and graphical presentation showing effect of financial

motivations.

SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
7
8
1
6
0

31.81
36.36
4.5
27.2
0

22

100

TOTAL

INTERPRETATION- As from the above table we can conclude that 325 strongly agreed,
36% agreed, 5% cannot say, 27% disagreed that financial motivations would reduce the
stress level on employees.

40

5.1.14. Table and graphical presentation showing the effect of training and
development in reduction of stress level on employees.
SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
7
7
4
4
0

31.81
31.81
18.18
18.18
0

22

100

TOTAL

INTERPRETATION- As from the above table we can conclude that 32% strongly agree,
32% agree, 185 cannot say, 18% disagree that training and development would reduce the
stress level on employees.

41

5.1.15. Table and graphical presentation showing effect of relaxation.

SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
9
7
1
5
0

40.9
31.81
4.5
22.72
0

22

100

TOTAL

INTERPRETATION- As from the above table we can infer that 41% strongly agree,
32% agree, 5% cannot say and 22% disagree that relaxation would reduce the level of
stress on employees.

5.1.16. Table and graphical presentation showing effect of safety precautions.

42

SL.NO

ATTRIBUTES

1.
2.
3.
4.
5.

STRONGLY AGREE
AGREE
CANNOT SAY
DISAGREE
STRONGLY
DISAGREE

NO,OF
RESPONDENTS
7
6
3
4
2

31.81
27.2
13.61
18.18
9.09

22

100

TOTAL

INTERPRETATION- As from the above table we can infer that 32% strongly agree,
27% agree, 14% cannot say, 18% disagree and 9% strongly disagree that safety precautions
would reduce the level of stress on employees.

43

WEIGHTED AVERAGE METHOD

1. To find out factors which causes stress level among employees using weighted
average method.

S.
NO

PARTICULARS

S.A

AGREE

CANNOT
SAY

DIS
AGREE

STRONGLY
DISAGREE

TOTAL

W.AVG

1.

PHYSICAL
ENVIRONMENT
TIME
PRESSURE
LACK OF COOPERATION

10

24

12

14

63

.386

10

24

53

.325

10

16

15

10

47

.288

163

2.
3.

TOTAL

INFERENCE- Hence from the above calculations we can conclude that physical
environment problems in the work place causes more stress to the employees, because of its
majority contribution of 38.6%( 39 % app). So company should concentrate more on the
physical environment rather than time pressure and lack of co-operation in order to reduce
the stress level.

44

2. To find out the factors which reduces the stress level using weighted average
method.

S.
NO
1.
2.
3.

PARTICULARS

S.A

AGREE

DISAGREE
4

STRONGLY
DISAGREE
2

TOTAL

W.AVG

40

CANNOT
SAY
0

SPENDING TIME
WITH FAMILY
IMPROVING
WORKING
CONDITIONS
RATIONAL
ALLOCATION OF
WORK

40

86

.348

20

32

12

10

75

.303

40

32

86

.34

247

TOTAL

INFERENCE- Hence from the above calculations, we may conclude that spending time
with family and rational allocation of work may reduce the stress among the employees
rather than improving working conditions, because it is contributing majority of weight
34.8%( 35 % app). So company should concentrate on the following factors in order to
reduce stress amoung employees.

45

1. To find out training and development programs enhancement with technology

reduces physical environment problem in the work place stress with co relation
technique.

X
2
6
4
7
3

XY

X^2

Y^2

7
6
4
4
1

14
36
16
28
3

4
36
16
49
9

49
36
16
16
1

22

22

97

14

118

xy = nxy (-) x*y

nx^2- ()^2 * ny^2- (y)^2
= 5(97) 22*22
5(114) - 22^2 5(118) - 22^2
= 485 - 484
86 * 106
= 0.011
INFERENCE- From co- efficient of correlation its informed that positive correlation
(0.011). Hence from this we can infer that training and development with enhanced
technology reduces stress among the employees.

FINDINGS

46

 People very rarely say that they are busy (or) having hard time in their work
place.
Employees disagree the statement that physical environment problems cause
stress to them.
Most of the employees are not revealing that whether they feel time pressure to
complete their work or not.
Majority of the employees denied that the lack co-operation during work.
Most of the employees agreed that they are stressed by the family problems, but
some havent revealed it.
Employees are often affected by the health problems.
People do agree that physical exercise and yoga will reduce the stress level.
Employees strongly agree that meditation and prayer would reduce the stress
level.
Majority of employees strongly agree that lack of communication causes stress at
times.
Employees do feel that spending time with family reduce the stress.
Employees do agree that enhancing the working conditions may reduce the stress
level.
People very strongly agree that rational allocation of work will reduce the stress
level on employees.
Employees do agree that financial motivation reduces the stress level.
Employees very strongly agree that training and development programs help to
cope with new technology reduces the stress.
Employees very strongly believe that relaxation reduces the stress level.
Employees do strongly agree that safety precautions may reduce the stress level.

47

SUGGESTIONS:
A Small percentage of the employees did have high stress. Person facing stress at the
organizational level of lot of psychological problems in the form of decreased motivation,
absenteeism low productivity targets not being achieving etc. as a reedy for the above said
employees facing stress are advised to attend stress management courses which will help them to
build coping strategies and cause out their stress. The stress management cause comprise of a
package program consisting of:
Relaxation
Positive outlook towards works / responsibilities
Self analysis through personality type testes
Inter personal skill development
Protection yoga cum meditation
Time management
Since T & D job related factors, performance appraisal & job satisfaction were
perceived stressful by the employees, the employees should be counseled regarded
the matter
At the individual level the employees could practice a relaxing holiday (where in
quality time is spent with the family) every fortnight or mouth
Realize excessive use of tea / coffee cigarette is not answer to stress
Try to get 6-7 hrs of continuous sleep per day

48

CONCLUSION

The present study was conducted at ANGEL BROKING LTD, ANNA NAGAR. The
aim was to find the stress levels, personality type of the employees. This was done using a
detailed questionnaire. The study reveled that fall under low stress category only a small
percentage is highly stressed & needed prevailing in the organization to some extent.
At the end of the study, we can conclude that through there are signs of stress among the
employees & such stress is affecting their behaviors, it can be controlled & reduced
effectively.
This can be done by giving counseling & incorporating the suggestions given here in at
individual & organization level.

49

1.
How often do you say the word I am busy or I am having hard time At
the work place?
Very often ( )
Often ( )
Rarely ( )
Very rarely ( )
Never ( )
2. You think physical environment problem in the work place cause Stress?
(Temperature, lighting, gases, dust)
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
3. You feel time pressure to complete work?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
4.

Do you feel lack of co-operation in office?

Very often ( )
Often ( )
Rarely ( )
Very rarely ( )
Never ( )

5. Family problems cause stress?

Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
6. Do you have problem of BP / sugar / any other health problems?
Very often ( )
Often ( )
Rarely ( )
Very rarely ( )
Never ( )
7. Physical exercise & yoga reduce the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
8. Meditation & prayer to reduce the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
9. Lack of communication causes stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )

50

10.Spending time with your family reduces stress?

Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
11.Improving working conditions, reduces the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
12.Rational allocation of work reduces the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
13.Financial motivations reduce the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
14.Training & Development programs help to cope-up with new technology
reduces the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
15.Relaxation reduces the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )
16.Following safety precautions reduces the stress?
Strongly agree ( ) Agree ( )
Cannot say ( )
Disagree ( )
Strongly disagree ( )

51

Books for reference:

Fred Luthans

Stephen P. Robin

V. Ashwatha Ramaiah

Organization Behavior
Mc Graw Hill
International
Edition.
:

Organization
Behavior
concept
Controversies
Applications
:

&

A celebration called
Life
Unique consultants (P) Ltd.

52