Marilyn Manning, Ph.D.
945 Mountain View Ave.
•
Mtn. View, CA 94040
•
(650) 965-3663 Fax (650) 965-3668website: www.MManning.com / email: M@MManning.com
2
About the Presenter
Marilyn Manning, Ph.D
., founder of
Manning Management Consultants
, works withorganizations to solve difficult people problems and facilitates strategic planning and teamprocesses. She consults, gives speeches and workshops, and mediates conflict. She is aguest lecturer at the University of Chicago Graduate School of Business. Dr. Manning is oneof only 14 speakers internationally who hold both the Certified Management Consultant(CMC) and Certified Speaking Professional (CSP) designations.Dr. Manning’s books include:
The
One-Stop Guide to Workshops (with a section on handlingdifficult situations and behaviors),
Leadership Skills, Office Management, the Office Pro- fessional and Professional Excellence for Secretaries.
This year she is featured in three of the best selling
Chicken Soup for the Soul
books. To get free copies of her articles such as -
Meetings, Bloody Meetings, Temper Those Tantrums, Teamwork -
visit her website at
www.MManning.com
Areas of Expertise:
Change ManagementLeadershipStrategic PlanningCustomer ServiceBuilding Better TeamsCommunicationManaging Conflict and Difficult BehaviorsFacilitation and Meeting Management
Partial Client List:
Hewlett-Packard American StandardSecurity Pacific National BankCatholic Health Care WestNational SemiconductorCompaq ComputersGeneral Dynamics General ElectricOracle AT&TUnocal 76Malaysian GovernmentStanford University & Hospital Apple ComputerUniversity of Chicago - Graduate School of Business SymantecUniversity of California - BerkeleyCity of San Jose, CAAssociation of Sales & Marketing ExecutivesLucent TechnologiesVISA Inc.U.S. Dept. of the Interior - U.S.G.S.Eli Lilly & CompanyGeneral Motors
Marilyn Manning, Ph.D.
•
945 Mountain View Ave.
•
Mtn. View, CA 94040
•
(650) 965-3663
•
Fax (650) 965-3668website: www.MManning.com / email: M@MManning.com
3
Style Diversity
Marilyn Manning, Ph.D.
•
945 Mountain View Ave.
•
Mtn. View, CA 94040
•
(650) 965-3663
•
Fax (650) 965-3668website: www.MManning.com / email: M@MManning.com
(wbtopics/commun/send.commun)
3ReceiverResult/ActionFilter
Sending Communication
SenderstyleexperiencevaluesFilterknowledgeassumptionscustomsbeliefsexpectations
The rock is not disturbed by the wind, the mind of a wise man is not disturbed by either honor or abuse. Buddha
Marilyn Manning, Ph.D.
•
945 Mountain View Ave.
•
Mtn. View, CA 94040
•
(650) 965-3663
•
Fax (650) 965-3668website: www.MManning.com / email: M@MManning.com
6
Used with Permission from Inscape Publishing
“
D-I-S-C
”
Behavioral Tendencies
High
“
D
”
: Driving Controller
High ego strengthResults,
“
bottom-line
”
approachMotivated by directness & challengesBasic fears: being taken advantage of, boredom, failureTends to be insensitive of others
’
views and feelings
“
What
’
s the bottom line?
”
“
Watch out-Here I come.
”“
Can you get to the point?
”
Approach
:
No small talk, don
’
t waste time.
High
“
I
”
: Influencing Promoter
Optimistic visionarySocial, charismatic, friendlyMotivated by recognition and approvalBasic fears: social rejection, inadequacy, boredomTends to be disorganized, impulsive, aggressive
“
Wow, do I have a deal for you.
”
“
What
’
s up...
”
Approach:
Be personable, listen well, keep on track.
High
“
S
”
: Stable Supporter
Pragmatic, loyal team playerConcrete action-orientedMotivated by tradition, order, and relationshipsBasic fears: loss of stability, rejection, conflictTends to be possessive and overly-yielding
“
How can I help you?
”
“
We can smooth this over.
”
Approach:
Be friendly, emphasize team, draw them out.
High
“
C
”
: Conventional Analyzer
Accurate, precise, and systematicIntuitive and sensitiveMotivated by the
“
proper way
”
Basic fears: criticism error, confrontationTends to be overcritical of self and others
“
Do it right or don
’
t do it at all.
”
Approach:
Offer facts and written follow-up, no small talk.