NATIONAL ECONOMICS UNIVERSITY

BTEC HND IN BUSINESS

Assignment Front Sheet
Qualification

Unit Code / Unit number and title

Pearson BTEC Level 5 HND

Diploma in Business (QCF)

Y/601/0546/QCF Level 5
Unit 1 Business Environment

Student name

NEU Student Number / BTEC Registration Number

Luu Gia Linh

10140267

Assessor name(s)
Daniel Vanhoutte
Date issued

Submission deadline (for both hard copy and Turnitin)

15th September (Tuesday), 2015

10.00 am, 9th October (Friday), 2015

Assignment title

Understand the organizational purposes of business

(Individual Assignment no.1 of 2)

Student to indicate clearly on the Evidence (Page no) their answers against the following
assessment criteria that can be found.

Learning
Outcome

LO1

Learning
outcome

Understand
the
organizational
purposes of
businesses

Assessment
Criteria

In this assessment you will

have the opportunity to
present evidence that
shows you are able to:

Task
no.

Evidence
(Page no)

1.1

Identify the purposes of different

types of organization

10

1.2

Describe the extent to which an

organization meets the objectives
of different stakeholders

14

1.3

Explain the responsibilities of an

organization and strategies
employed to meet them

16

Student declaration
I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in
the work. I understand that false declaration is a form of malpractice.

Student signature:

Date:

BE A1 Sep 2015

In addition to the above PASS criteria, this assignment gives you the opportunity to submit
evidence in order to achieve the following MERIT and DISTINCTION grades
Grade Descriptor

M1 Identify and apply

strategies to find
appropriate solutions

M2 Select/design and
apply appropriate
methods /techniques

Indicative characteristic/s

relevant theories and

techniques have been
applied

To achieve M1, you would have shown

relevant theories and techniques been applied
with the purposes of organization, stakeholder
analysis and responsibilities of organization.

a range of methods
and techniques have
been applied
a range of sources of
information used

To achieve M2, you would have shown a range

of methods and techniques have been
combined with complex data and references in
order to assess the performance,
responsibilities, strategies of an organization
and the stakeholder analysis

a range of methods of
presentation have been
used and technical
language has been
accurately used
communication has
taken place in familiar
and unfamiliar contexts

N/A

synthesis has been

used to generate and
justify valid conclusions

To achieve D1, you will have shown ability to

evaluate and justify own valid conclusion
related to the performance, responsibilities,
strategies of the organization and stakeholder
analysis

substantial activities,
projects or
investigations have
been planned,
managed and
organised
activities have been
managed
the unforeseen has
been accommodated

N/A

ideas generated and

decisions taken
receptiveness to new
ideas have been
demonstrated

To achieve D3, you will have demonstrated

creative thinking and receptiveness to new
ideas in one such areas: performance,
responsibilities, strategies of organizations and
stakeholder analysis

M3 Present and
communicate
appropriate findings

D1 Use critical reflection

to evaluate own work
and justify valid
conclusion

D2 Take responsibility
for managing and
organising activities

D3 Demonstrate
convergent/lateral/creati
ve thinking

Contextualisation

BE A1 Sep 2015

Assignment Brief
Qualification

Pearson BTEC Level 5 HND Diploma in Business (QCF)

Unit number and title

Unit 1 Business Environment

Assessor name

Daniel Vanhoutte

Date issued

15th September (Tuesday), 2015

Hand in deadline

10.00 am, 9th October (Friday), 2015

Assignment title

Understand the organizational purposes of business

(Individual Assignment no.1 of 2)

Case Study 1:
Vinamilk has become a familiar brand to Vietnamese and international consumers after 38
years of continuous innovation and development.
Vinamilk has been proving itself of strong spirit of constantly improving, innovating, seeking
new directions so that the Company gets stronger and stronger.

Case Study 2:
You have been appointed as Highland coffee representative in London where you are looking
to open a cafereria. You have been tasked with writing a short report.
Task 1 (OC 1.1) Write a report to identify the purposes of the organization of Vinamilk:
Describe the activities of Vinamilk in the respect of size, legal status and economic
level of activity.
Describe vision, mission, core values, goals, and objectives. Are their objectives
SMART?
Apply the BSC model to assess the performance for the organization.
Task 2 (OC 1.2) Write a report to describe the extent to which Vinamilk meets the objectives of
different stakeholders:
Identify the three most important stakeholders of Vinamilk and explain who they are,
their objectives, and why they are the most important.
Use the three stakeholders you have just identified, explain three conflicts of interests
that might occur between them.
Task 3 (OC 1.3) You have been appointed as Highland coffee representative in London where
you are looking to open a cafeteria. Therefore, you are looking to hire some local British
people.
Inform your directors of the possible legal issues that you might face when hiring and
paying your staffs.
Compare and contrast these issues with the situation of Vietnam.
Inform your directors of the three most important laws that protect consumers buying
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your services and explain the implications in meeting these obligations.

Sources of information:
www.vinamilk.com.vn
http://www.highlandscoffee.com.vn/

PRESENTATION
1. The assignment should have a cover page that includes the assignment title,
assignment number, course title, module title, Lecturer/tutor name and students
name. Attach all the pages of assignment brief/achievement summary with your
report and leave them blank for official use.
2. Ensure that authenticity declaration has been signed.
3. This is an individual assignment.
4. Content sheet with a list of all headings and page numbers.
5. A fully typed up professionally presented report document. Use 11 point Arial or 12
point Times New Roman script.
6. Your assignment should be word-processed and between 2,500 to 3,000 words in
length.
7. Use the Harvard/ APA referencing system.
8. Exhibits/appendices are outside this limit.
9. The assignment should contain a list of any references used in the report.
10. Submit both a hard (printed) and soft (electronic in DOCX format) copy by the
deadline listed above. The soft copy should be submitted to Turnitin and the subject
for your submission must include your student ID and your name (or group name).
NOTES TO STUDENTS FOR SUBMISSION

Check carefully the submission date and the instructions given with the assignment.
Late assignments will not be accepted.

Ensure that you give yourself enough time to complete the assignment by the due
date.

Do not leave things such as printing to the last minute excuses of this nature will
not be accepted for failure to hand-in the work on time.

You must take responsibility for managing your own time effectively.

If you are unable to hand in your assignment on time and have valid reasons such as
illness, you may apply (in writing) for an extension.

Failure to achieve a PASS grade will results in a REFERRAL grade being given.

Take great care that if you use other peoples work or ideas in your assignment, you
properly reference them in your text and any bibliography.

NOTE: If you are caught plagiarizing, the University policies and procedures
will apply.

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Achievement Summary
Qualification

Pearson BTEC Level 5 HND Diploma

in Business (QCF)

Assessor
name

Unit Number
and title

Unit 1 Business Environment

Student name

Evidence
checklist

Summary of evidence required by student

Task 1

Identify the purposes of the organization

of Vinamilk

Task 2

Describe the extent to which Vinamilk

meets the objectives of different
stakeholders

Task 3

Explain the responsibilities of Highland

coffee in London and strategies employed
to meet them

Criteria
Referenc
e

LO 1

To achieve the
criteria the
evidence must
Assessment comments
show that the
student is able
to:
Be able to use recruitment, selection and retention
procedures

1.1

Identify the
purposes of
different types of
organization

1.2

Describe the
extent to which
an organization
meets the
objectives of
different
stakeholders

BE A1 Sep 2015

Daniel Vanhoutte

Evidence presented

Achieved
?
(tick)

Internal
Verified

1.3

Explain the
responsibilities of
an organization
and strategies
employed to
meet them

Higher Grade achievements (where applicable)

Achieved
?
(tick)

Grade descriptor

Internal
Verified

M1: Identify and apply

strategies to find
appropriate solutions
M2: Select/design and
apply appropriate
methods/techniques
M3: Present and
communicate appropriate
findings

Grade descriptor

Achieved
?
(tick)

Internal
Verified

D1: Use critical

reflection to evaluate
own work and justify
valid conclusion
D2: Take
responsibility for
managing and
organising activities
D3: Demonstrate
convergent/
lateral/creative
thinking

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor
declaration

I certify that the evidence submitted for this assignment is the learners own.
The learner has clearly referenced any sources used in the work. I
understand that false declaration is a form of malpractice.

Assessor
Signature

Date

BE A1 Sep 2015

Student Signature

Date

FOR INTERNAL USE ONLY

VERIFIED
YES
NO
DATE

: .......................................................................

VERIFIED BY : .......................................................................
NAME

: .......................................................................

Table of conten

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I.Introduction.......................................................................................................................... 9
II.MAJOR FINDINGS............................................................................................................10
TASK 1............................................................................................................................. 10
1.

Size.................................................................................................................... 10

2.

Legal Status........................................................................................................10

3.

Economic level of activity....................................................................................11

4.

Purposes of organization....................................................................................11

5.

Balance Scorecard.............................................................................................13

TASK 2............................................................................................................................. 14
1.

Identify stakeholder............................................................................................14
1.1.

Manager......................................................................................................14

1.2.

Shareholders...............................................................................................14

1.3.

Government.................................................................................................15

2.

Objectives of stakeholders..................................................................................15

3.

Conflicts of interests...........................................................................................15
3.1.

Between Managers and Shareholders.....................................................15

3.2.

Between Managers and Government.......................................................16

3.3.

Between Shareholders and Government.................................................16

TASK 3............................................................................................................................. 16
1.

Legal issues........................................................................................................16

2.

Customers protection laws.................................................................................17

III.Conclusion....................................................................................................................... 18
IV.References....................................................................................................................... 19

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I.

Introduction

In this report, I will identify the size, legal form and level activity, vision, mission, core
value of Vinamilk. I also show off the goals and objectives and evaluate each objects to find
which is SMART. End of task 1, I will apply the balance scorecard to Vinamilk. After that, I
will show 3 most important stakeholders and the reason why I choose them. In task 2, I also
answer the conflict between stakeholders. Finally, in task 3, I will inform some possible
issues in London, compare and contrast with the situation in Vietnam. I also inform 3 laws
that protect consumers and explain implication in this task.

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II.

MAJOR FINDINGS

TASK 1
1. Size
In order to identify the size of Vinamilk Company, we can see the detail in this table.
Size

Very small

Small

Employee
Number

Total asset

Medium
Employee
Number

Total asset

Employee
Number

200

20 100 billion
VN

200 300 people

200

20 100 billion
VN

200 300 people

50

10 50 billion
VN

50 100 people

Area
I. Primary Level

< 10 people

< 20 billion 10

people

VN
II. Secondary Level

< 10 people

< 20 billion 10

people

VN
III. Tertiary Level

< 10 people

< 10 billion 10

people

VN

(Government Portal, 2009)

According to Financial Statement 2013 & 2014 (Vinamilk.com.vn, 2013 & 2014), I sum
up some information about this company:
Year

Profit

Assets employed

2013

6.534 billion VN

22.875 billion VN

2014

6.068 billion VN

25.770 billion VN

Moreover, in 2013, Vinamilk had around 5000 employees (Baohaiquan.vn, 2015). Thus,
we can conclude that Vinamilk is a large business.
2. Legal Status
The first time Vinamilk Company joined in HOSE stock market was January 19th, 2006
with the code VNM (Vietstock.vn, 2006). At that time, there were 3.198 shareholders and
the price was 500.000VND per share. The report also shows that there were 50,01% of
share belong to government, the internal shareholders kept 8,87% of them and 41,12% of
total shares was owned by external shareholders. The information above prove that Vinamilk
is a public limited company.

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3. Economic level of activity

Vinamilk is a company which uses milk to product goods with high quality. Following to
Vinamilk (Vinamilk.com.vn, 2015), by 2011, Vinamilk built 5 dairy farms and had 5900 heads.
After that, they collect milk and create the other products and sell it to customers or another
business. Nowadays, Vinamilk has more than 10 brands and 200 product lines, such as
liquid milk, cocoa malt drink, uht drinking yogurt, probiotic drinking yogurt, spoonable yogurt,
powdered milk and infant cereal with milk, condensed milk, beverages, ice- cream, cheese
and soymilk. As can be seen, the legal status of Vinamilk Company is secondary level.
4. Purposes of organization
According to Vinamilk (Vinamilk.com.vn, 2015), vision of Vinamilk is in the future, more
and more people can believe in the quality of the products so the company will become one
of the most grade brand in the Vietnam. To achieve the vision, mission of Vinamilk is
undertake to product goods with the most valuable nutrition and all respect and
responsibility.
Because the managers want to have more belief from customers about the quality, they
decide to put 5 core values for whole the company. Firstly, the staff have to conduct in
transactions with integrity and honesty. Secondly, staff in the company might respect for
themselves, co-workers, company and partners. Especially, they must cooperate with the
respect in any activities. Thirdly, in fairness with employees, customers, suppliers and other
stakeholders. The following core value is respect the standards which have been established
and behave morally. The last one is enforce the rights, the Code of Conduct and regulations,
policies and law of the company. When all the employees in the company follow exactly 5
core values below, they can create an image in customers mind. Moreover, customers
realize they are respected when doing business with company so their belief can raise more
and more. When the customers believe in staff, they also trust in the quality of the products.
Thus, more and more people come to buy goods of Vinamilk Company.
The goal of Vinamilk in the long term is earn enough revenue to become 1 of 50 biggest
companies which product goods from milk in the world. To archive the goal. The managers
of Vinamilk Company put 3 objectives. Firstly, in the period 5 years, from 2012 -2017
Vinamilk earn 3 billion USD. For customers, Company become a corporation which has the
satisfaction of buyers about the quality, price and best distribution system in Vietnam.
Moreover, Vinamilk also want to become a company which has a professional structure.

Earn 3 billion
USD

S
M
A

R
T
The objective is SMART

Specific
Revenue in the end of 2017
Measurable Earn 3 billion USD (about 60.000 billion VND)
Attainable
By 2013, the revenue of Vinamilk is 31.586
billion VND and 2014 is 35.704VND (archive)
Result
Van archive the objective
Timely
5 years, 2012-2017

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11

Become a
S
Specific
corporation
M
Measurable
which has the
A
Attainable
satisfaction
about the
R
Result
quality, price
T
Timely
and best
distribution
system in
Vietnam.
The objective is not SMART
A company
S
Specific
M
Measurable
which has a
A
Attainable
professional
structure.
R
Result
T
Timely
The objective is not SMART

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12

Satisfaction about quality and price

Best distribution system in Vietnam
More than 10 brands and 100 products
Receive the award on Global Food Industry
and certification about the quality of G.A.P
Archived
N/A

N/A
5 dairy farm and 5900 heads
Received awards on Asias Best Corporate
Governance in 2014
Archived
N/A

5. Balance Scorecard
Perspectiv
e

Objective

Measure

Targets

Result

Indication

Learning
and Growth

Develop the tea

which use herb,
honey and have
the benefit to
improve health

New
product

Archived.
The product
has been
selling in the
public

N/A

Process

-To become
a company
which has a
suitable
environment for
employees to
show off all their
talent.
- A company
which has a
professional
structure.
Become a
corporation
which has the
satisfaction
about the
quality, price
and best
distribution
system in
Vietnam.
Earn 3 billion in
the end of 2017.
Pay annual
dividend rate of
30%

Companys
environment
and
structure

- Create a tea with

great taste and help
the buyers put the
toxic out of body
- Satisfy people who
are in office, help
them increase the
stress and do work
better
-Receive the
awards on Asias
Best Corporate
Governance in 2014

Archived

N/A

Product and
-More than 10
Service
brands and 200
products.

Archived

N/A

Revenue
and
dividend

Archives

N/A

Customer

Financial

-Earn a half of 3
billion in 2014
(35.704 billion)

(Vinamilk.com.vn, 2015)
Following the table above, we can see that Vinamilk is a company which care about the
innovation of service and product. They always find the other goods which have different
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13

benefit to improve life and satisfy the customers. They always try to bring the best quality for
buyers to archive the objective that become one of 50 company which product goods from
milk. However, they also care about revenue. In the end of 2017, they want to earn 3 billion
USD. For the large company like Vinamilk, they product goods with high quantity so they can
reduce the cost. Thus, we can conclude that the performance of Vinamilk is effiency.

TASK 2
1 Identify stakeholder
Three most important stakeholders of Vinamilk Company:
Internal stakeholder: Manager
Connected stakeholder: Shareholders
External stakeholder: Government
1.1. Manager
Following Reh, F (2015), a manager is the person who leader a group of individuals and
have authority to monitor people. Moreover, manager can make a plan and strategy for
everyone in group. Finally, manager have to correct the result of each person. In a large
company like Vinamilk, the managers always a group of people who have the great
knowledge about finance, strategy, human behaviour Especially, they have the own vision
aand try the best to archive the objectives. The managers of company also have power to
hire or fire employees and change the assignments of team members.
In the Vinamilk Company, the leadership includes:
Chief Executive Officer: Mrs. Mai Kieu Lien
Executive Directors:
- Dairy Development Division: Mr. Trinh Quoc Dung
- Supply Chain: Mrs. Nguyen Thi Thanh Hoa
- Production and P&D: Mr. Nguyen Quoc Khanh
- Finance: Mrs. Ngo Thi Thu Trang
- Project: Mr. Tran Minh Van
- Sale: Mr. Mai Hoai Anh
- Marketing: Mr. Phan Minh Tien
- Human Resource Administration & Public Relation: Mrs. Bui
Thi Huong
1.2. Shareholders
Shareholders are the owners of company. In that company, they invest their own money
to do project and earn more profit. They also have rights to vote for the directors in the
company. When the profit of company is higher and the price of share increase, they are the
ones who have benefit directly, such as dividend. However, they also deal with the problem
when the performance is bad. Although shareholders are owners, they do not play the main
part in running the company (Fontinelle, 2003)
The main shareholders in the Vinamilk Company:
- Mrs. Mai Kim Lien Chairman and CEO of Vinamilk
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Mr. Le Song Lai: a member of Board of Management (non-executive)

Mrs. Ngo Thu Trang: a member of Board of Management cum Executive Director
Finance
Mr. Le Anh Minh: a member of Board of Management (non-executive)
Mr. Le Thi Bang Tam: an independent member and Deputy Chairwoman of Board of
Directors of HD bank
Mr. Ng Jui Sia: a member of Board of Management (non-executive)

1.3. Government
Government is a group of people who have authority to control and give the suitable law,
rights for all the people in that country. All the people in group were voted by people.
Government can be understand as a system which was found to control the country, avoid
as much as problem and keep the life better by law. (Study.com, 2015)
6. Objectives of stakeholders
Manager is people who spend whole the time in company and use all of the knowledge
to improve the company. Manager always find other way such as product a new good or
improve service. They also discuss to minimize the cost while the quality of product still
archive the high grade. Moreover, they want more and more customers know about their
brand through advertising because their objective is the organizations continuation and
growth. Whereas, shareholders interest in the return and dividend. The reason when they
invest in a company is to make more money from their own asset. So objectives of
shareholders are high dividend per share and high price of share in stock market. The last
stakeholder is Government. The objective of Government control the company by collecting
taxes. (BPP, page 36-37)
Managers, shareholders and Government are 3 the most important stakeholder because
in Vinamilk they play the main role. For managers, they always find the best way to develop
and innovate the products to satisfy the customers. Moreover, they want more and more
people know about their brand so they focus on the advertising and organising the events.
Managers also the ones who lead every employees and find the strategy to develop
company. In 2013, Vinamilk was voted to be 1 in 50 listed company in Vietnam
(Vinamilk.com.vn, 2015). Beside that, the shareholders are people who invest their own
money to do the project. Managers lead the company, but shareholders provide money for
each of activities of company. Following to Financial Statement 2015 (Vinamilk.com.vn,
2015) in June 30th 2015 the equity was 10.006 billion VND. The last one is Government.
Government decide the law to protect the Vietnamese company, such as Nguoi Viet dung
hang Viet. Besides that, they raise the tax for milk products which were import up to 20%
(Tinmoi.vn, 2015). So that they are also the most important stakeholders.

3.1.

7. Conflicts of interests
Between Managers and Shareholders

The objective of managers is the organizations continuation and growth, so they want to
use the profit to use in other project, such as innovate or create a product. These activities
will help the company improve the image in customers mind. The more people know about
the brand of product, the bigger the company is. Therefore the companys product not only
exist in the market but also bring more money back to them and create the belief in
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customers. The profit of Vinamilk in 2013 and 2014 is 6.534 billion and 6.068 billion VN
(Vinamilk.com.vn, 2013 & 2014). While the objectives of shareholders are high dividend and
high shares price. If the manager use too much money from profit to invest to other project,
the receivable dividend per share will go down. No shareholders are satisfied when they let
company owe amount of money but the dividend is too low. According to Financial
Statement 2013 (Vinamilk. com.vn, 2013) in 2013, dividend per share in April 26 th is 1.800
VND, in July 31st is 2.000 VND and in November 30th is 800 VND.
3.2.

Between Managers and Government

The objective of Government is collecting taxes of company. There are so many kind of
tax: income tax, VAT, Every company has to pay 28% of profit before tax for government
(Giai phap Excel, 2015). However, when the company must to pay tax for Government, the
net profit is lesser, so they can invest in many project.
3.3.

Between Shareholders and Government

Both shareholders and Government want to receive as much as money from company.
However, the profit has to pay for tax before. After that, the shareholders decide how much
dividend per share is. The tax for company is 28% of profit before tax (Giai phap Excel,
2015). So if the money which is paid for tax too much, the net profit is less and the
shareholder also receive less dividend.

TASK 3
1 Legal issues
Pay:
In London, the minimum salary was discriminated by age. According to GOV.UK (Gov.uk,
2015), from October 2015, the salary for employees who from 21 and over is 6.70 per
hour. From 18 to 20, they can earn 5.30. For people who under 18 years old, their salary
will be 3.87
Year

21 and over

18 to 20

Under 18

Apprentice*

2015 (current rate)

6.70

5.30

3.87

3.30

2014

6.50

5.13

3.79

2.73

2013

6.31

5.03

3.72

2.68

(In UK, 2013-2015)

*This rate is for apprentices aged 16 to 18 and those aged 19 or over who are in their
first year. All other apprentices are entitled to the National Minimum Wage for their age.
(Gov.uk, 2015).
Likely London, the salary in Vietnam also divide 4 part. However, whereas 4 parts in
London based on ages, government decide to discriminate by area (Business.gov.vn, 2015):

Area I: 3.100.000 ng/thng;

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Area II: 2.750.000 ng/thng;

Area III: 2.400.000 ng/thng;
Area IV: 2.150.000 ng/thng.

Working Hour
A policy which Highland Coffee should care is law about the limited time a employee in
the company. In London, the maximum time an adult can do in a week is 48 hours (Find
Laws, Legal Information, News & Solicitors - Findlaw UK, 2015). Following
Baodientu.chinhphu (Baodientu.chinhphu.vn, 2015) likely London, the government decided
that an adult can do in the same period of time. Because Highland want to hire the local
British so the directors should care about that to discuss how they can treat with the
employees.
Equality Act
In London, the company can hire the teenagers who under 15 years old. However, the
children just do the job which can have bad affect for their education, life health
(Nidirect.gov.uk, 2015). Likely UK, in Vietnam, the company can hire the teenagers who from
13-15 years old. The employees can bring the products which not weigh over 15kg for man
and 12 kg for woman (Luong.com.vn, 2015).
8. Customers protection laws
The Trade Descriptions Act (1968)
The law protects the buyers who were given the wrong impression about taste, quality,
quantity, etc(Legislation.gov.uk, 2015). When Highland coffee provide the product with bad
quality or the quality, they have to deal with the penalty following to the policy such as stop
the advertising. Moreover, they have no belief from the customers anymore, so the revenue
and growth was effected directly.
The Consumer Protection (1987)
In this law, the people are protected when the company provide them with the unsafety
or damaged products. If Highland coffee provide a cup which is unclean, they have to take
the responsibility. After that, the image of brand in customers mind will be effected badly.
This is one of the most problem which cannot happen because the brand may not survive
when the public find out it.
Consumer Product Safety Act (2005)
This law was found to protect the safety of customers when they buy goods and services
of a brand. (Inc.com, 2015). In any situation, Highland Coffee have to protect the customers.
They cannot provide a cup with toxic for customers. If they do this, they have to take
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responsibility following to policy. Of course, after that, lesser or no one can trust them
anymore, so they maybe disappear.
III.

Conclusion

After do the report, I identified exactly the activities of Vinamilk about size, legal status,
and economic level. The vision, mission, core values, goals and objectives were showed off
in the report. I also did a balance scorecard and apply the information of Vinamilk.
In this company, I thought 3 most important stakeholders were manager, shareholders
and government. In the report, I explained the reason why they are important and their own
objectives. Especially, the conflict between us was shown in this report
The final task, I showed 3 legal issues which Highland can face hen hiring and paying
the British, and compared and contrasted with the policies in Vietnam. Finally, I informed 3
most important laws which protect consumers and implicated in meeting these obligations.

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IV.

References
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