TERMS OF USE

WITH EFFECT FROM <<>>

<<>> (<<>>) is the author and publisher of the internet resource

www.<<>>.com and the (i.e. Website). <<>> owns and operates the
services provided through the Website applications including but not
limited to those of the brand names and <<>>.
1.NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (Terms) and the
privacy policy available at <<enter the url of the website which specifies
privacy policy>> (Privacy Policy) before you decide to access the Website
or avail the services or purchase any Products made available on the
Website by <<>>. These Terms and the Privacy Policy together constitute a
legal agreement (Agreement) between you and <<>> in connection with
your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you whether you are i.

A User of the Website with the intent to purchase Products or to avail any
Services as provided and offered by <<>> on its website.

ii.

A causal visitor of the Website as provided and hosted by <<>>

The Services and the Products offered may change from time to time,
at the sole discretion of <<>>, and the Agreement will apply to your
visit to and your use of the Website to avail the Service or purchase
any Product, as well as to all information provided by you on the
Website at any given point in time.
This Agreement defines the terms and conditions under which you
are allowed to use the Website and describes the manner in which
we shall treat your account while you are registered as a member
with us, or use the Website without being registered with us. If you
have any questions about any part of the Agreement, feel free to
contact us at <<>>.
By downloading or accessing the Website to use the Services, you
irrevocably accept all the conditions stipulated in this Agreement
and agree to abide by them. This Agreement supersedes all previous
oral and written terms and conditions (if any) communicated to you.

By availing any Service, you signify your agreement to this

Agreement.
We reserve the right to modify or terminate any portion of the Agreement
for any reason and at any time, and such modifications shall be informed
to you in writing You should read the Agreement at regular intervals. Your
use of the Website following any such modification constitutes your
agreement to follow and be bound by the Agreement so modified. Any
additional terms and conditions, disclaimers, privacy policies and other
policies applicable in general and/ or to specific areas of this Website or to
particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for
availing any of the Services offered by us and the same will be
applicable at all times while purchasing any Product on our Website.
If you do not agree with any part of the Agreement, please do not
use the Website or avail any Services, or purchase any Product as
displayed at our website.
Your access to use of the Website and the Services will be solely at
the discretion of <<>>.
The Agreement is published in compliance of, and is governed by the
provisions of Indian law, including but not limited to:
i.the Indian Contract Act, 1872,
ii.the (Indian) Information Technology Act, 2000, and
iii.the rules, regulations, guidelines and clarifications framed there under,
including the (Indian) Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Information) Rules, 2011 (the SPI
Rules), and the (Indian) Information Technology (Intermediaries
Guidelines) Rules, 2011 (the IG Rules).
2.CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit
or use the Website in any manner. By registering, visiting and using the
Website or accepting this Agreement, you represent and warrant to <<>>
that you are 18 years of age or older, and that you have the right,
authority and capacity to use the Website and the Services available
through the Website, and agree to and abide by this Agreement.

3.TERMS OF USE APPLICABLE TO ALL USERS

The terms in this paragraph 3 are applicable to Users:
3.1END-USER ACCOUNT AND DATA PRIVACY
3.1.1The terms personal information and sensitive personal data or
information are defined under the SPI Rules, and are reproduced in the
Privacy Policy.
3.1.2 <<>> may by its Services, collect information relating to the devices
through which you access the Website, and anonymous data of your
usage. The collected information will be used only for improving the
quality of Practos services and to build new services.
3.1.2The Website allows Practo to have access to registered Users
personal email or phone number, for communication purpose so as to
provide you a better way of booking appointments and for obtaining
feedback in relation to the Practitioners and their practice.
3.1.3The Privacy Policy sets out:
i.The type of information collected from Users, including sensitive
personal data or information;
ii.The purpose, means and modes of usage of such information;
iii.How and to whom Practo will disclose such information; and,
iv.Other information mandated by the SPI Rules.
3.1.4The User is expected to read and understand the Privacy Policy, so as
to ensure that he or she has the knowledge of:
i.the fact that certain information is being collected;
ii.the purpose for which the information is being collected;
iii.the intended recipients of the information;
iv.the nature of collection and retention of the information; and
v.the various rights available to such Users in respect of such information.

3.1.5Practo shall not be responsible in any manner for the authenticity of

the personal information or sensitive personal data or information
supplied by the User to Practo or to any other person acting on behalf of
Practo.
3.1.7The User is responsible for maintaining the confidentiality of the
Users account access information and password, if the User is registered
on the Website. The User shall be responsible for all usage of the Users
account and password, whether or not authorized by the User. The User
shall immediately notify Practo of any actual or suspected unauthorized
use of the Users account or password. Although Practo will not be liable
for your losses caused by any unauthorized use of your account, you may
be liable for the losses of Practo or others due to such unauthorized use.
3.1.8If a User provides any information that is untrue, inaccurate, not
current or incomplete (or becomes untrue, inaccurate, not current or
incomplete), or Practo has reasonable grounds to suspect that such
information is untrue, inaccurate, not current or incomplete, Practo has
the right to discontinue the Services to the User at its sole discretion.
3.1.9Practo may use such information collected from the Users from time
to time for the purposes of debugging customer support related issues.
3.1.10Against every Practitioner listed in Practo.com, you may see a show
number option. When you choose this option, you choose to call the
number through a free telephony service provided by Practo, and the
records of such calls are recorded and stored in Practos servers. Such
records are dealt with only in accordance with the terms of the Privacy
Policy. Such call facility provided to you by Practo should be used only for
appointment and booking purposes, and not for consultation on healthrelated issues. Practo accepts no liability if the call facility is not used in
accordance with the foregoing.
3.1.11Practo may provide End-Users with a free facility known as
Health Account on the Website and its mobile application Practo.
The specific terms relating to such account are as below, without
prejudice to the rest of these Terms and the Privacy Policy:
i.Your Health Account is only created after you have signed up and
explicitly accepted these Terms.
ii.Information available in your Health Account is of two types:

(a)Patient-created: Information generated and uploaded by you.

(b)Practice-created: Information generated by your interaction with
a Practitioner who uses Practo Ray or other Services of software.
iii.Any Practice created information is provided on an as-is basis and
Practo does not validate the said information and makes no
representation in connection therewith. You should contact the relevant
Practitioner in case you wish to point out any discrepancies or add, delete,
or modify the information in any manner.
iv.The Health Account is provided on a best-efforts as-is basis. While we
strive to maintain the highest levels of service availability, Practo is
not liable for any interruption that may be caused to your access of
the Services.
v.The SMS Rx Reminder provided by the Health Account is only a
supplementary way of reminding you to take your medication as
prescribed by your doctor. You should refer to your prescription before
taking any medicines. Practo is not liable if for any reason SMS Rx
Reminders are not delivered to you or are delivered late or delivered
incorrectly, despite its best efforts. In case you
do not wish to receive the SMS Rx Reminders, you can request your
doctor to not enable it during your consultation or otherwise, or give
a missed call to the number included in the first SMS Rx Reminder
that you receive.
vi.It is your responsibility to keep your correct mobile number and
email ID updated in the Health Account. The records will be sent to
the account associated with this mobile number and/or email ID.
Every time you change any contact information (mobile or email), we
will send a confirmation. Practo is not responsible for any loss or
inconvenience caused due to your non-updation of your contact details
for the Health Account.
vii.Practo uses industrylevel security and encryption to your Health
Account. However, Practo cannot guarantee prevent unauthorized
access if you lose your login credentials or they are otherwise
compromised. Please safeguard your login credentials and report
any actual suspected breach of account to [email protected].

viii.If you access your dependents record through your Health Account by
registering your dependents with your own Health Account, you are
deemed to be responsible for the records of your dependents and all
obligations that your dependants would have had had they maintained
their own separate individual Health Accounts.
3.2RANKING ALGORITHM
Practos ranking algorithm for the Practitioners is a fully automated
system that lists the Practitioners, their profile and information regarding
their Practice on its Website. These listings of Practitioners do not
represent any fixed objective ranking or endorsement by Practo. Practo
will not be liable for any change in the ranking of the Practitioners, which
may take place from time to time. The listing of Practitioners will be based
on automated computation of the various factors including inputs made
by the Users including their comments and feedback. The ranking
alogorithm is proprietary technology and cannot be disclosed in full. Such
factors may change from time to time, in order to improve the listing
algorithm. Practo in no event will be held responsible for the accuracy and
the relevancy of the listing order of the Practitioners on the Website.
3.3LISTING CONTENT AND DISSEMINATING INFORMATION
3.3.1Practo collects, directly or indirectly, and displays on the Website,
relevant information regarding the profile and practice of the Practitioners
listed on the Website, such as their specialisation, qualification, fees,
location, visiting hours, and
similar details. Practo takes reasonable efforts to ensure that such
information is updated at frequent intervals. Although Practo screens and
vets the information and photos submitted by the Practitioners, it cannot
be held liable for any inaccuracies or incompleteness represented from it,
despite such reasonable efforts.
3.3.2The Services provided by Practo or any of its licensors or service
providers are provided on an "as is" and as available basis, and without
any warranties or conditions (express or implied, including the implied
warranties of merchantability, accuracy, fitness for a particular purpose,
title andnon-infringement, arising by statute or otherwise in law or from a
course of dealing or usage or trade). Practo does not provide or make any
representation, warranty or guarantee, express or implied about the
Website or the Services. Practo does not guarantee the accuracy or
completeness of any content or information provided by Users on the

Website. To the fullest extent permitted by law, Practo disclaims all liability
arising out of the Users use or reliance upon the Website, the Services,
representations and warranties made by other Users, the content or
information provided by the Users on the Website, or any opinion or
suggestion given or expressed by Practo or any User in relation to any
User or services provided by such User.
3.3.3The Website may be linked to the website of third parties, affiliates
and business partners. Practo has no control over, and not liable or
responsible for content, accuracy, validity, reliability, quality of such
websites or made available by/through our Website. Inclusion of any link
on the Website does not imply that Practo endorses the linked site. User
may use the links and these services at Users own risk.
3.3.4Practo assumes no responsibility, and shall not be liable for, any
damages to, or viruses that may infect Users equipment on account of
Users access to, use of, or browsing the Website or the downloading of
any material, data, text, images, video content, or audio content from the
Website. If a User is dissatisfied with the Website, Users sole remedy is to
discontinue using the Website.
3.3.5If Practo determines that you have provided fraudulent, inaccurate,
or incomplete information, including through feedback, Practo reserves
the right to immediately suspend your access to the Website or any of
your accounts with Practo and makes such declaration on the website
alongside your name/your clinics name as determined by Practo for the
protection of its business and in the interests of Users. You shall be liable
to indemnify Practo for any losses incurred as a result of your
misrepresentations or fraudulent feedback that has adversely affected
Practo or its Users.
3.4APPOINTMENT BOOKING AND INTERACTION WITH PRACTITIONERS
3.4.1.While Practo will try to ensure a confirmed appointment for a EndUser who requested an appointment on Website, Practo does not
guarantee that a patient will get a confirmed appointment. Further, Practo
has no liability if such appointment is
confirmed but later cancelled by Practices or Practitioners, or the
Practitioners are not available as per the given appointment time.
3.4.2Practo provides value added telephonic services which connects
Users directly to the Practitioners and the information exchanged

between the User and the Practitioners is stored and used in accordance
with the Privacy Policy. However, it is at the discretion of the User, to avail
the Service. If a User has used the telephony service, Practo reserves the
right to share the contact details of the User with the Practitioners
contacted.
3.4.3You understand and agree that any interactions and associated
issues with other Users including but not limited to your health issues and
your experiences is strictly between you and the other Users. You shall
not hold Practo responsible for any such interactions and associated
issues. For avoidance of doubt, Practo is not involved in providing any
healthcare or medical advice or diagnosis and hence is not responsible for
any outcome between you and the Practitioner you interact with,
pursuant to any interactions on the Website. If you decide to engage with
a Practitioner to provide medical services to you, you do so at your own
risk. The results of any search you perform on the Website for
Practitioners should not be construed as an endorsement by Practo of
any such particular Practitioner. Practo shall not be responsible for any
breach of service or service deficiency by any Practitioner. We cannot
assure nor guarantee the ability or intent of the Practitioner(s) to fulfill
their obligations towards you. We advise you to perform your own
investigation prior to selecting a Practitioner.
3.4.4Without prejudice to the generality of the above, Practo will not be
liable for:
i.any wrong medication or treatment quality being given by the
Practitioner(s), or any medical negligence on part of the
Practitioner(s);
ii.any type of inconvenience suffered by the User due to a failure on
the part of the Practitioner to provide agreed services or to make
himself/herself available at the appointed time, no show by the
Practitioner, inappropriate treatment, or similar difficulties;
iii.any misconduct or inappropriate behavior by the Practitioner or the
Practitioners staff;
iv.cancellation or rescheduling of booked appointment or any
variance in the fees charged;
v.any medical eventualities that might occur subsequent to using the
services of a Practitioner, whom the User has selected on the basis of

the information available on the Website or with whom the User has
booked an appointment through the Website.
3.4.5Further, Practo shall not be liable, under any event, for any
comments or feedback given by any of the Users in relation to the
services provided by another User. All such feedback should be made in
accordance with applicable law. The option of Users to give feedback
remains at Practos sole discretion and may be modified or withdrawn at
its sole discretion. Practo may moderate such feedback at any time.
Practo shall not be obliged to act in any manner to give effect to the
content of Users feedback, such as suggestions for delisting of a
particular Practitioner from the Website.
3.5NO DOCTOR PATIENT RELATIONSHI NOT FOR EMERGENCY USE
3.5.1Please note that some of the content, text, data, graphics, images,
information, suggestions, guidance, and other material (collectively,
Information) that may be available on the Website (including information
provided in direct response to your questions or postings) may be
provided by individuals in the medical profession. The provision of such
Information does not create a licensed medical professional/patient
relationship, between Practo and you and does not constitute an opinion,
medical advice, or diagnosis or treatment of any particular condition, but
is only provided to assist you with locating appropriate medical care from
a qualified practitioner.
3.5.2It is hereby expressly clarified that, the Information that you obtain
or receive from Practo, and its employees, contractors, partners,
sponsors, advertisers, licensors or otherwise on the Website is for
informational purposes only. We make no guarantees, representations or
warranties, whether expressed or implied, with respect to professional
qualifications, quality of work, expertise or other information provided on
the Website. In no event shall we be liable to you or anyone else for any
decision made or action taken by you in reliance on such information.
3.5.3The Services are not intended to be a substitute for getting in touch
with emergency healthcare. If you are an End-User facing a medical
emergency (either on your or a another persons behalf), please contact
an ambulance service or hospital directly.
3.6 PRACTO CONSULT

3.6.1Practo Consult enables Users to connect with Practitioners by posting

health related queries on their respective Health Accounts. Practo Consult
allows Practitioners to respond to such queries using a special software
application provided to Practitioners by Practo.
3.6.2The User may post two types of queries on their Health Accounts: (i)
public queries, which is sent through Practo Consult to multiple
Practitioners and enables any of the chosen Practitioner to respond to the
query posted; and (ii) private queries, which will be only sent to the
Practitioner that the User has chosen.
3.6.3The User hereby grants consent to Practo to transfer the health
related queries posted by the User to Practitioners for the provision of the
services under Practo Consult and agrees that any such information
provided by the User will be subject to our Privacy Policy.
3.6.4The public queries posted by the Users are sent to multiple
Practitioners chosen through a fully automated system. The automated
system chooses Practitioners based on inter alia the information
furnished by each Practitioner, the number of questions answered by the
Practitioner and the rating or reviews procured by the Practitioner.Practo
will not be responsible for the Practitioners chosen to respond to the
queries.
3.6.5In the event the User has posted a private query, the Practitioner
may indicate the pre-consultation fee payable for the advice solicited and
in such case Practo shall provide the User an option to directly remit the
amount to the Practitioner through Practo using the Health Account.
Upon receipt of the payment, the Practitioner shall provide his response
to the query. The amount paid to the Practitioner is non-refundable and
Practo is not responsible for the nature of advice provided by the
Practitioner. However, in the event, the User does not receive advice from
the Practitioner, the same may be communicated to Practo at [insert email
address] and Practo shall take reasonable endeavours to resolve the
matter.
3.6.6Practo Consult is intended for general purposes only and is not
meant to be used in emergencies. All the conditions prescribed in Section
3.5 of this Terms of Use shall apply to the Users.
3.6.7The User understands and agrees that any interactions and
associated issues with the Practitioner on Practo Consult including but not
limited to the Users health issues and the Users experiences is strictly

between the User and the Practitioner. The User shall not hold Practo
responsible for any such interactions and associated issues.Practo is not
involved in providing any healthcare or medical advice or diagnosis and
hence is not responsible for any outcome between the User and the
Practitioner, the User interacts with. If you decide to engage with a
Practitioner to provide medical services to you, you do so at your own risk.
Practo shall not be responsible for any breach of service or service
deficiency by any doctor or health care provider.
3.7CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
3.7.1The contents listed on the Website are (i) User generated content, or
(ii) belong to Practo. The information that is collected by Practo directly or
indirectly from the End- Users and the Practitioners shall belong to Practo.
Copying of the copyrighted content published by Practo on the Website
for any commercial purpose or for the purpose of earning profit will be a
violation of copyright and Practo reserves its rights under applicable law
accordingly.
3.7.2Practo authorizes the User to view and access the content available
on or from the Website solely for ordering, receiving, delivering and
communicating only as per this Agreement. The contents of the Website,
information, text, graphics, images, logos, button icons, software code,
design, and the collection, arrangement and assembly of content on the
Website (collectively, "Practo Content"), are the property of Practo
and are protected under copyright, trademark and other laws. User
shall not modify the Practo Content or reproduce, display, publicly
perform, distribute, or otherwise use the Practo Content in any way
for any public or commercial purpose or for personal gain.
3.7.3User shall not access the Services for purposes of monitoring their
availability, performance or functionality, or for any other benchmarking
or competitive purposes.
3.8REVIEWS AND FEEDBACK
By using this Website, you agree that any information shared by you
with Practo or with any Practitioner will be subject to our Privacy
Policy.
You are solely responsible for the content that you choose to submit for
publication on the Website, including any feedback, ratings, or reviews

(Critical Content) relating to Practitioners or other healthcare

professionals. The role of Practo in publishing Critical Content is restricted
to that of an intermediary under the Information Technology Act, 2000.
Practo disclaims all responsibility with respect to the content of Critical
Content, and its role with respect to such content is restricted to its
obligations as an intermediary under the said Act. Practo shall not be
liable to pay any consideration to any User forre-publishing any content
across any of its platforms.
Your publication of reviews and feedback on the Website is governed by
Paragraph 6 of these Terms. Without prejudice to the detailed terms
stated in Paragraph 6, you hereby agree not to post or publish any
content on the Website that (a) infringes any third-party intellectual
property or publicity or privacy rights, or (b) violates any applicable law or
regulation, including but not limited to the IG Rules and SPI Rules. Practo,
at its sole discretion, may choose not to publish your reviews and
feedback, if so required by applicable law, and in accordance with
Paragraph 6 of these Terms. You agree that Practo may contact you
through telephone, email, SMS, or any other electronic means of
communication for the purpose of:
i.Obtaining feedback in relation to Website or Practos services; and/or
ii.Obtaining feedback in relation to any Practitioners listed on the Website;
and/or
iii.Resolving any complaints, information, or queries by Practitioners
regarding your Critical Content;
and you agree to provide your fullest co-operation further to such
communication by Practo.
Practos Feedback Collection and Fraud Detection Policy, is annexed as
the Schedule hereto, and remains subject always to these Terms.
4.TERMS OF USE PRACTITIONERS
The terms in this paragraph 4 are applicable only to Practitioners.
4.1LISTING POLICY
4.1.1Practo, directly and indirectly, collects information regarding the
Practitioners profiles, contact details, and practice, and publishes these
details on the Website. On a Practitioners request, Practo may take down

any part of such Practitioners profile on the Website, provided, however,

that Practo shall at no time be under any obligation to take down publicly
available information about a Practitioner, his/her profile, contact details
and/or practice. All information regarding the Practitioners profiles,
contact details, and practice is collected for the purpose of facilitating
interaction between and among End-Users,members of the public and
Practitioners. If any information displayed on the Website in connection
with you and your profile is found to be incorrect, you are required to
inform Practo immediately to enable Practo to make the necessary
amendments.
4.1.2Practo shall not be liable and responsible for the ranking of the
Practitioners on external websites and search engines.
4.1.3Practo shall not be responsible or liable in any manner to the Users
for any losses, damage, injuries or expenses incurred by the Users as a
result of any disclosures or publications made by Practo, where the User
has expressly or implicitly consented to the making of disclosures or
publications by Practo. If the User had revoked such consent under the
terms of the Privacy Policy, then Practo shall not be responsible or liable
in any manner to the User for any losses, damage, injuries or expenses
incurred by the User as a result of any disclosures made by Practo prior to
its actual receipt of such revocation.
4.1.4Practo reserves the right to moderate the suggestions made by the
Practitioners through feedback and the right to remove any abusive or
inappropriate or promotional content added on the Website. However,
Practo shall not be liable if any inactive, inaccurate, fraudulent, or nonexistent profiles of Practitioners are added to the Website.
4.1.5Practo reserves the right to publish the User information to a third
party, subject to prior explicit informed consent from the User.
4.1.6When you are listed on Practo.com, End-Users may see a show
number option. When End-Userschoose this option, they choose to call
your number through a free telephony service provided by Practo, and
the records of such calls are recorded and stored in Practos servers. Such
records are dealt with only in accordance with the terms of the Privacy
Policy. Such call facility provided to End-Users and to you by Practo should
be used only for appointment and booking purposes, and not for
consultation onhealth-related issues. Practo accepts no liability if the call
facility is not used in accordance with the foregoing.

4.1.7You as a Practitioner hereby represent and warrant that you will use
the Services in accordance with applicable law. Any contravention of
applicable law as a result of your use of these Services is your sole
responsibility, and Practo accepts no liability for the same.
4.2PROFILE OWNERSHIP AND EDITING RIGHTS
Practo ensures easy access to the Practitioners by providing a tool to
update your profile information. Practo reserves the right of ownership of
all the Practitioners profile and photographs and to moderate the
changes or updates requested by Practitioners. However, Practo takes the
independent decision whether to publish or reject the requests submitted
for the respective changes or updates. You hereby represent and warrant
that you are fully entitled under law to upload all content uploaded by you
as part of your profile or otherwise while using Practos services, and that
no such content breaches any third party rights, including intellectual
property rights. Upon becoming aware of a breach of the foregoing
representation, Practo may modify or delete parts of your profile
information at its sole discretion with or without notice to you.
4.3REVIEWS AND FEEDBACK DISPLAY RIGHTS OF PRACTO
4.3.1All Critical Content is content created by the Users
of www.practo.com (Website) and the clients of Practo customers and
Practitioners, including the End-Users. As a platform, Practo does not take
responsibility for Critical Content and its role with respect to Critical
Content is restricted to that of an intermediary under the Information
Technology Act, 2000. The role of Practo and other legal rights and
obligations relating to the Critical Content are further detailed in
Paragraphs 3.6 and 6 of these Terms. Practos Feedback Collection and
Fraud Detection Policy, is annexed as the Schedule hereto, and remains
subject always to these Terms.
4.3.2Practo reserves the right to collect feedback and Critical Content for
all the Practitioners, Clinics and Healthcare Providers listed on the
Website.
4.3.3Practo shall have no obligation to pre-screen, review, flag, filter,
modify, refuse or remove any or all Critical Content from any Service,
except as required by applicable law.
4.3.4You understand that by using the Services you may be exposed to
Critical Content or other content that you may find offensive or

objectionable. Practo shall not be liable for any effect on Practitioners

business due to Critical Content of a negative nature. In these respects,
you may use the Service at your own risk. Practo however, as an
intermediary, takes steps as required to comply with applicable law as
regards the publication of Critical Content. The legal rights and obligations
with respect to Critical Content and any other information sought to be
published by Users are further detailed in Paragraphs 3.6 and 6 of these
Terms.
4.3.5Practo will take down information under standards consistent with
applicable law, and shall in no circumstances be liable or responsible for
Critical Content, which has been created by the Users. The principles set
out in relation to third party content in the terms of Service for the
Website shall be applicable mutatis mutandis in relation to Critical
Content posted on the Website.
4.3.6If Practo determines that you have provided inaccurate information
or enabled fraudulent feedback, Practo reserves the right to immediately
suspend any of your accounts with Practo and makes such declaration on
the website alongside your name/your clinics name as determined by
Practo for the protection of its business and in the interests of Users. You
shall be liable to indemnify Practo for any losses incurred as a result of
your misrepresentations or fraudulent feedback that has adversely
affected Practo or its Users.
4.4RANKING ALGORITHM
Practo has designed the ranking algorithm in the best interest of the EndUser and may adjust the ranking from time to time to improve the quality
of the results given to the patients. It is a pure merit driven, proprietary
ranking algorithm which cannot be altered for specific Practitioners.
Practo shall not be liable for any effect on the Practitioners business
interests due to the rank of the doctor in the Ranking Algorithm.
4.5INDEPENDENT SERVICES
Your use of each Service confers upon you only the rights and
obligations relating to such Service, and not to any other service that
may be provided by Practo.
5.PRACTO REACH RIGHTS

Practo reserves the rights to display sponsored ads on the Website. These
ads would be marked asSponsored Listings. Without prejudice to the
status of other content, Practo will not be liable for the accuracy of
information or the claims made in the Sponsored Listings. Practo does not
encourage the Users to visit the Sponsored Listings page or to avail any
services from them. Practo will not be liable for the services of the
providers of the Sponsored Listings.
You represent and warrant that you will use these Services in accordance
with applicable law. Any contravention of applicable law as a result of your
use of these Services is your sole responsibility, and Practo accepts no
liability for the same.
6. PRACTO CONSULT
6.1Practo Consult enables Practitioners to connect with the Users by
responding to the health related queries posted by them on their Health
Accounts using the special software application provided to Practitioners
by Practo (Doctor App).
6.2The User may post two types of queries on their Health Accounts (i)
public query, which is sent through Practo Consult to multiple
Practitioners and enables any of the chosen Practitioner to respond to the
query posted; and (ii) private query, which will be only sent to the
Practitioner that the User has chosen.
6.3The public queries posted by the Users are sent to multiple
Practitioners through a fully automated system installed in the Doctor
App. The automated system chooses Practitioners based on inter alia the
information furnished by each Practitioner, the number of questions
answered by the Practitioner and the rating or reviews procured by the
Practitioner. Practo does not guarantee in any manner that any query will
be directed to a particular Practitioner and will not be responsible for the
Practitioners chosen to respond to the queries.
6.4Practitioner agrees that, when providing any written response to a
Users query that constitutes a performance of his/her services, the
Practitioner shall not post language that may be considered abusive,
objectionable or demeaning to the User or in general.
6.5In the event, the Practitioner indicates as part of his response the preconsultation fee payable for the advice solicited through the private
query, Practo shall provide the User an option to directly remit the

amount to the Practitioner through the Health Account and subsequently

deduct a portion from the amount paid as its fee for the performance of
the services.
6.6Practo shall remit the fees to the Practitioner in accordance with the
terms agreed between the Practitioners and Practo in the Software
License and Services Agreement executed between them.
6.7Practo reserves the right to revise the fee terms at any time at their
discretion. The Practitioners continued use of the services and Doctor
App shall constitute his/her consent to such revision.
6.8Practitioner hereby agrees that it shall use the Doctor App for the
purpose specified in these Terms of Use and shall not use the Doctor App
for any unauthorized and unlawful purpose, including impersonating
another person.
6.8.1Practitioner hereby represents and warrants that he/she
i. is qualified to provide medical services within the territory of India;
ii. has obtained all licenses as required by law to provide medical services
and has not committed any act or omission that might prejudice its
continuance or renewal; and
iii. has provided Practo true, accurate, complete and up to date details
about their qualification and credentials.
6.8.2Practitioner agrees that he/she shall at all times abide by the
applicable medical regulations including the code of professional ethics as
prescribed under applicable laws.
6.8.3Practitioners shall promptly renew their licenses required to provide
medical services and notify Practo about the same.
6.8.4Practo reserves the right to terminate any account of the Practitioner
in case:
i. the Practitioner breaches any terms and conditions of this terms of use
or privacy policy or applicable laws;
ii. Practo is unable to verify or authenticate any information provided to it
by a Practitioner; or

iii. Practo in its sole and absolute discretion believes that actions of the
Practitioner may cause legal liability for Practo or other Users and / or
may adversely affect the services rendered by Practo.
6.8.5Practitioner hereby agrees that, for any User that contacts the
Practitioner using Practo Consult, only he/she shall be allowed to perform
the services for the User and that the Practitioner may under no
circumstances be permitted to transfer the performance of Your Services
to any other person, whether under their supervision or not. The
Practitioner accepts all responsibility and liability for the use of Practo
Consult, including the performance of its services, by any other party
claiming to be the Practitioner and hereby agrees to indemnify Practo
against any claim or loss that may be faced by Practo consequent to such
use.
6.8.6Practitioner hereby agrees to hold in strictest confidence all
information provided by a User to him/her under all circumstances.
Practitioner agrees that he/she shall not disclose any information or
documentation provided by a User to any other person, nor shall he/she
allow, by act or omission, such information or documentation to be
acquired by any other person.
6.8.7Practitioner agrees to render his/her services and fulfill their
obligations towards their patients using their best efforts, skill and ability.
6.8.8Practitioner agrees and understands that some or all his/her may be
made available to the general public through the Doctor App or otherwise
by the Company and that he/she has no objection to the same.
6.8.9Practitioner hereby agrees to assign to Practo in perpetuity all
intellectual property rights residing in the responses provided by him/her
for use by Practo worldwide.
6.8.10Practitioner hereby agrees not to seek the contact details of any
User or to contact any User except through the Doctor App.
6.8.11Any communication sent by or through Practo to the Practitioner is
based solely on information uploaded by the Users. Practo shall not be
responsible for the incompleteness or inaccuracy such information,
including if as a result of such inaccuracy, a communication is sent to an
unintended recipient.

6.8.12Practitioner shall be liable to indemnify and hold Practo harmless

from and against all actions, claims, damages, losses and expenses,
including court costs and reasonable attorneys fees, arising out of or
resulting from any breach, default, contravention,non-observance, nonperformance, improper performance of any of its obligations or the
terms, conditions, covenants and provisions contained in this Terms of
Use.
7.RIGHTS AND OBLIGATIONS RELATING TO CONTENT
7.1As mandated by Regulation 3(2) of the IG Rules, Practo hereby informs
Users that they are not permitted to host, display, upload, modify, publish,
transmit, update or share any information that:
i.belongs to another person and to which the User does not have any
right to;
ii.is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, pedophilic, libelous, invasive of another's privacy, hateful,
or racially, ethnically objectionable, disparaging, relating or encouraging
money laundering or gambling, or otherwise unlawful in any manner
whatever;
iii.harm minors in any way;
iv.infringes any patent, trademark, copyright or other proprietary rights;
v.violates any law for the time being in force;
vi.deceives or misleads the addressee about the origin of such messages
or communicates any information which is grossly offensive or menacing
in nature;
vii.impersonate another person;
viii.contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of any
computer resource;
ix.threatens the unity, integrity, defence, security or sovereignty of India,
friendly relations with foreign states, or public order or causes incitement
to the commission of any cognisable offence or prevents investigation of
any offence or is insulting any other nation.

7.2Users are also prohibited from:

i.violating or attempting to violate the integrity or security of the
Website or any Practo Content;
ii.transmitting any information (including job posts, messages and
hyperlinks) on or through the Website that is disruptive or competitive to
the provision of Services by Practo;
iii.intentionally submitting on the Website any incomplete, false or
inaccurate information;
iv.making any unsolicited communications to other Users;
v.using any engine, software, tool, agent or other device or mechanism
(such as spiders, robots, avatars or intelligent agents) to navigate or
search the Website;
vi.attempting to decipher, decompile, disassemble or reverse engineer
any part of the Website;
vii.copying or duplicating in any manner any of the Practo Content or
other information available from the Website;
viii.framing or hot linking or deep linking any Practo Content.
7.3Practo, upon obtaining knowledge by itself or been brought to actual
knowledge by an affected person in writing or through email signed with
electronic signature about any such information (as mentioned above)
generated by Users, or on being notified by the appropriate Government
or its agency that the Website is being used by the User to commit any
unlawful act and/or is being used in violation of Paragraphs 6.1 and 6.2
above, shall be entitled to remove or disable access to the material or
information that is in contravention of this Paragraph 6. Practo is entitled
to act, as required by the IG Rules, within thirty six hours of obtaining such
knowledge and, where applicable, work with Users to disable such
information that is in contravention of applicable law. Practo shall also be
entitled to preserve such information and associated records for at least
90 (ninety) days for production to governmental authorities for
investigation purposes.
7.4In case of non-compliance with any applicable laws, rules or
regulations, or the Agreement (including the Privacy Policy) by a
User, Practo has the right to immediately terminate the access or

usage rights of the User to the Website and Services and to

remove non-compliant information from the Website.
7.5Practo may disclose or transfer User-generated information to its
affiliates or governmental authorities in such manner as permitted or
required by applicable law, and you hereby consent to such transfer.
Practo will comply with any duly-issued government or court directions to
disable access to theUser-generated information, should it be found to be
illegal by a competent governmental authority.
8. TERMINATION
8.1Practo reserves the right to suspend or terminate a Users access to the
Website and the Services with or without notice and to exercise any other
remedy available under law, in cases where,
i.Such User breaches any terms and conditions of the Agreement;
ii.A third party reports violation of any of its right as a result of your
use of the Services
iii.Practo is unable to verify or authenticate any information provide to
Practo by a User;
iv.Practo has reasonable grounds for suspecting any illegal, fraudulent or
abusive activity on part of such User; or
v.Practo believes in its sole discretion that Users actions may cause
legal liability for such User, other Users or for Practo or are contrary
to the interests of the Website.
8.2Once temporarily suspended, indefinitely suspended or terminated,
the User may not continue to use the Website under the same account, a
different account or re-register
under a new account. On termination of an account due to the
reasons mentioned herein, such User shall no longer have access to
data, messages, files and other material kept on the Website by such
User. The User shall ensure that he/she/it has continuous backup of
any medical services the User has rendered in order to comply with
the Users record keeping process and practices.
9.LIMITATION OF LIABILITY

In no event, including but not limited to negligence, shall Practo, or any of

its directors, officers, employees, agents or content or service providers
(collectively, the Protected Entities) be liable for any direct, indirect,
special, incidental, consequential, exemplary or punitive damages arising
from, or directly or indirectly related to, the use of, or the inability to use,
the Website or the content, materials and functions related thereto, the
Services, Users provision of information via the Website, lost business or
lost End-Users, even if such Protected Entity has been advised of the
possibility of such damages. In no event shall the Protected Entities be
liable for:
i.provision of or failure to provide all or any service by Practitioners to EndUsers contacted or managed through the Website;
ii.any content posted, transmitted, exchanged or received by or on behalf of any User or other person
on or through the Website;

iii.any unauthorized access to or alteration of your transmissions or data; or

iv.any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities
to a User for all damages, losses, and causes of action (whether in
contract or tort, including, but not limited to, negligence or
otherwise) arising from this Agreement or a Users use of the
Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees
One Thousand Only).
10. INDEMNITY
User agrees to indemnify and hold harmless Practo, its affiliates, officers,
directors, employees, consultants, licensors, agents, and representatives
from any and all third party claims, losses, liability, damages, and/or costs
(including reasonable attorney fees and costs) arising from Users access
to or use of Service, violation of this Agreement, or infringement, or
infringement by any other User of his/her/its account, of any intellectual
property or other right of any person or entity. Practo will notify you
promptly of any such claim, loss, liability, or demand, and in addition to
your foregoing obligations, you agree to provide us with reasonable
assistance, at your expense, in defending any such claim, loss, liability,
damage, or cost.
11. APPLICABLE LAW AND DISPUTE SETTLEMENT

11.1 You agree that this Agreement and any contractual obligation
between Practo and User will be governed by the laws of India.
11.2Any dispute, claim or controversy arising out of or relating to this
Agreement, including the determination of the scope or applicability of
this Agreement to arbitrate, or your use of the Website or the Services or
information to which it gives access, shall be determined by arbitration in
India, before a sole arbitrator appointed by Practo. Arbitration shall be
conducted in accordance with the Arbitration and Conciliation Act, 1996.
The seat of such arbitration shall be Bangalore. All proceedings of such
arbitration, including, without limitation, any awards, shall be in the
English language. The award shall be final and binding on the parties to
the dispute.
11.3 Subject to the above Paragraph 10.2, the courts at Bengaluru
shall have exclusive jurisdiction over any disputes arising out of or in
relation to this Agreement, your use of the Website or the Services or
the information to which it gives access.
12.CONTACT INFORMATION GRIEVANCE OFFICER
12.1If a User has any questions concerning Practo, the Website, this
Agreement, the Services, or anything related to any of the foregoing,
Practo customer support can be reached at the following email
[email protected] or via the contact information available from
the following hyperlink:www.practo.com/contact.
12.2In accordance with the Information Technology Act, 2000, and
the rules made there under, if you have any grievance with respect
to the Website or the service, including any discrepancies and
grievances with respect to processing of information, you can
contact our Grievance Officer at:
Name: Amal Kiran
Designation: Head Customer Experience

Address: 4th Floor, Abhaya Heights, Bannerghatta

Bangalore, India- 560078 Email: [email protected]

Road,

Telephone: +91-8880588999 (Ask to be connected to the Grievance

Officer)

In the event you suffer as a result of access or usage of our Website

by any person in violation of Rule 3 of the IG Rules, please address
your grievance to the above person.
13.SEVERABILITY
If any provision of the Agreement is held by a court of competent
jurisdiction or arbitral tribunal to be unenforceable under applicable law,
then such provision shall be excluded from this Agreement and the
remainder of the Agreement shall be
interpreted as if such provision were so excluded and shall be enforceable
in accordance with its terms; provided however that, in such event, the
Agreement shall be interpreted so as to give effect, to the greatest extent
consistent with and permitted by applicable law, to the meaning and
intention of the excluded provision as determined by such court of
competent jurisdiction or arbitral tribunal.
14.WAIVER
No provision of this Agreement shall be deemed to be waived and no
breach excused, unless such waiver or consent shall be in writing
and signed by Practo. Any consent by Practo to, or a waiver by Practo
of any breach by you, whether expressed or implied, shall not
constitute consent to, waiver of, or excuse for any other different or
subsequent breach.
Schedule

Practo Feedback Collection and Fraud Detection Policy

Practo Feedback Moderation and Fraud Detection Policy
YOU HAVE READ THESE TERMS OF USE AND AGREE TO ALL OF THE
PROVISIONS CONTAINED ABOVE