Regulations ISO-IEC 17020 - Rev - 02 PDF

PSC - Regulations ISO/IEC 17020
VELOSI-PSC srl
Regulation for
Accredited inspection
activities
Industrial processes - Destructive and non destructive testing according to the customer
specifications
(Reference Rule ISO/IEC 17020)
THE CONTROLLED COPY OF THIS DOCUMENT IS AVAILABLE IN THE QUALITY SYSTEM DIRECTORY
COPIES PRINTED OR SAVED ON THE DESKTOP BY USERS ARE CONSIDERED UNCONTROLLED
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INDEX
0 Introduction
1 Scope
2 Definitions & Terms
3 Administrative requirement
4 Indipendence, impartiality and integrity
5 Confidentiality
6 Organization and management
7 Quality system
8 Personnel
9 Facilities and equipment
10 Inspection methods and procedures VELOSI-PSC\Clients Rights &
Obligations
11 Handling inspection samples and items
12 Records
13 Inspection reports and inspection certificates
14 Subcontracting
15 Complaints and Appeals
16 Cooperations
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0
Introduction
This document defines the requirements and the procedures applicable to the inspection and
expediting activities carried out by VELOSI-PSC srl in compliance with the requirements of ISO /
IEC 17020
This document is structured (in terms of chapters and paragraphs) according to the structure of
ISO / IEC 17020.
This document has been prepared and updated by the VELOSI-PSC Technical Manager in
collaboration with the competent technical substitute, and involved in the management of
inspection and expediting VELOSI-PSC srl
The review of this Technical Regulations must be authorized only by the Technical Manager of
VELOSI-PSC srl.
Scope
The scope of this Regulation, is perform expediting and inspections activities by qualified personnel
VELOSI-PSC srl (staff and / or external) in accordance with ISO / IEC 17020, with laws, regulations,
technical standards applicable to the contract documents and determined by the client. According to
the results of the inspection VELOSI-PSC srl officially prepares and transmits to the Customer
Inspection and\or Expeding Reports (Intermediate or final), which is detailed in the inspection and the
results obtained.
Industrial processes - Destructive and non destructive testing according to the customer
specifications
The management of service of inspections and expediting by VELOSI-PSC srl is conducted in
accordance with the requirements of independence and confidentiality of ISO / IEC 17020.
This Regulation defines the activities flow, interactions, rights and obligations between VELOSI-PSC srl
and Clients.
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References
ISO/IEC 17020 2012 edition. - General criteria for the operation of various types of bodies
performing inspection
UNI CEI EN ISO/IEC 17000:2005 Conformity assessment - Vocabulary and general principles
IAF/ILAC-A4-2004 Guidance on the application of ISO/IEC 17020
Doc. ACCREDIA RG 03 Regulation for the accreditation of Inspection Bodies (Normative
references used by VELOSI-PSC is referred to para.0.4)
Regolamento ACCREDIA RG 09 per l'utilizzo del marchio di accreditamento
Other rules&stds
UNI EN ISO 9000 December 2005 edition. - Quality management systems / Principles
and vocabulary
UNI EN ISO 9001 November 2008. - Quality management systems /

Requirements
UNI EN ISO 9004 November 2009. - Managing for the sustained success of an organization A quality management approach
ISO T S 29001 June 2011. Petroleum, petrochemical and natural gas industries.
Sector-specific quality management systems. Requirements for product and service
supply organizations
BS OHSAS 18001:2007. - Occupational Health & Safety management systems /

Requirements.
UNI EN ISO 14001:2004. - Environmental management system / Requirements.
Velosi Group manual (L1-MAN-01), system procedures (L2-PRC-xxx), operational

procedures (L3-OCP-xxx), technical procedures (L4-OCP-xxx) and forms (L5-FMT-xxx)
Definitions & Terms

Inspection: Examination of a product design, product, service, process or plant, and determination of
their conformity with specific requirements or, on the basis of professional judgement, general
requirements. (ISO/IEC 17020:2012 point 3.1);
Inspection Body: Body, that performs inspection (Odl is an abbreviation of Inspection body used in this
Regulation).
Others:
Quality System: means the organisation, structure, responsibilities, activities, resources and events
within VELOSI-PSC that cumulatively provide organised procedures and methods of implementation to
ensure that the requirements of ISO IEC 17020 are met.
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Client: means any party which employs VELOSI-PSC srl for any purpose.
AMIS: means the VELOSI-PSC computerised control system which maintains records of assignments,
forms, specifications, codes and quality assurance records.
Definitions & Terms as per:
UNI EN ISO 9000:2005 (Quality management system Principles and vocabulary)
UNI CEI EN ISO/IEC 17000:2005 Conformity assessment - Vocabulary and general principles
viene utilzzata da VELOSI-PSC
Doc. ACCREDIA RG 03 Regulation for the accreditation of Inspection Bodies (para.0.5)
is adopted by VELOSI-PSC viene utilzzata da VELOSI-PSC
IAF-ILAC A4:2004 (para.2) viene utilzzata da VELOSI-PSC
3
Administrative requirement
3.1
VELOSI-PSC is legally identified with No. 02940940162, officially listed on public record.
The activities of VELOSI-PSC as inspection body of type A, as subject of accreditation to ISO / IEC
17020, are exclusively those referred to in 1 of this Regulation.
VELOSI-PSC formally wont to carry out inspections in all cases in which there are situations that may
contrast with the requirements of independence and impartiality of the inspection.
3.2
VELOSI-PSC srl is 100% owned by APPLUS + group

VELOSI PSC-states to operate since 2002 in the field of inspection and expediting services for the
types of inspections referred to in 1 of this Regulation, and has issued inspection reports, and sent to
its customer.
3.3
The rights and duties of the Customer and of VELOSI-PSC are established by contract between the
parties on a formal contract, that must be approved by both and / or single order for the inspection and
expediting services offered by VELOSI-PSC.
3.4
VELOSI-PSC provides insurance cover for professional indemnity. Full details of coverage are listed on
the policies to be renewed annually by VELOSI-PSC.
3.5
VELOSI-PSC performs inspections and expediting services in accordance with ISO / IEC 17020, with
laws, regulations, rules and techniques applicable to the contract documents established by the
costumer with the aim of ensuring to verify the conformity of the products meet the contract documents
and rules.
A review of the contract of the customer is made by VELOSI-PSC, and the information necessary for
the inspection are transferred in cascade to the inspectors through assignments managed in AMIS.
3.6
VELOSI-PSC srl keeps proper accounting records (balance sheet, with Explanatory Notes and any
Annual Report or equivalent) available to the accrediting agency to show that they have (or they are
able to find) the financial resources required for the conduct of inspections, at least for the next period
of accreditation.
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4
Indipendence, impartiality and integrity
4.1
As a general rule, the Technical Manager of VELOSI-PSC assure that the projects assigned to internal
or external staff, responsible for inspection and expediting, do not involve conflicts of interest that affect
your judgment and do not conflict with the requirements of independence and impartiality of the
inspection itself.
To comply this requirement, VELOSI-PSC has implemented procedures for the assessment of the
inspectors.
The Inspectors are selected by VELOSI-PSC, on the basis of curricula vitae received and or selected
from the professionals list and or / contractually related to VELOSI-PSC.
All qualified inspectors are entered into a database (AMIS), from which its possible choose the
inspector or the inspectors, who will perform the inspection according to the technical requirements for
the activity.
Inspectors qualified by from VELOSI-PSC formally comply with the following indications:
- Do not perform inspections in all cases where there are conflicts of interest that affect the judgment of
the inspection, that may contrast with the requirements of independence and impartiality of inspection
granted by PSC-VELOSI srl.
- Act with professional integrity in compliance with all applicable laws and regulations.
- Carefully analyze their ability to perform the assignment and matching the same with the purpose of
the inspection, and verify its compliance with any requirements of formal qualifications required for the
assignment.
- Act with respect for others and safely, using the appropriate protective equipment during all testing
activities, complying with all rules and regulations on safety and environment legislation in the place of
inspection.
- Declare that it does not have subsidiary activities that may compromise the impartiality of the
assignment.
- Ensure the confidentiality of information obtained in the course of inspection granted by VELOSI-PSC
srl.
- Was not related to a party directly involved in activities / situations: design, realization, supply,
installation, acquisition, possession, use and maintenance of inspected objects.
- Have common owners with the above parties.
- Meet the criteria of Appendix A of ISO / IEC 17020
4.2
VELOSI-PSC states its independence in the following paragraph.
4.2.1 VELOSI-PSC meets the following requirements of Appendix A of ISO / IEC 17020:
A.1 The inspection body shall be independent of the parties involved.
The inspection body, and its staff responsible for carrying out the inspection shall not be the designer,
manufacturer, supplier, installer, purchaser, owner, user or maintainer of the items which they inspect,
nor the authorized representative of any of these parties.
A.2 The inspection body and its staff shall not engage in any activities that may conflict with their
independence of judgement and integrity in relation to their inspection activities. In particular they shall
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not become directly involved in the design, manufacture, supply, installation, use or maintenance of the
items inspected, or similar competitive items.
A.3 All interested parties shall have access to the services of the inspection body. There shall not be
undue financial or other conditions.
VELOSI-PSC declares:
- Not to have subsidiary operations that may compromise the impartiality of VELOSI-PSC in the field
of inspections and expediting.
- Not to be related to a party directly involved in activities / situations: design, realization, supply,
installation, acquisition, possession, use and maintenance of inspected objects in order to
document their own INDEPENDENT THIRD PARTY Type A
- To dont have owners in common with the above parties.
The management of VELOSI-PSC srl, has defined as company policy, to ensure the fulfillment and
maintenance of the state of body type, the criteria of independence and impartiality. Integrity and
confidentiality for the entire operational structure of OdI (legal representative, management, technical
responsible, service coordinators, employed and external inspectors suitably qualified).
5
Confidentiality
VELOSI-PSC srl guarantees the confidentiality of information and protection of property rights of the
purchaser, both by the employees, and by any sub-contractors and / or external inspection staff.
No document or extract of the customer could be copied or forwarded to other companies, agents or
persons without the clients permission.
No document or extract of the supplier, could be copied or forwarded to other companies, agents or
persons without the suppliers permission.
Organization and management
6.1
VELOSI-PSC srl have and maintain an organizational chart, to show the organizational and technical
tasks connected with inspection and expediting services.
6.2
VELOSI-PSC has aTechnical Manager, engineer, graduated according to the ministerial decree, with an
experience in the technical area of at least 10 years (experiences in different fields are combined, then
ten years of experience can be composed of a sum of experiences of shorter duration in the areas of
concern, except as provided in the next paragraph);
the Technical Manager has established at least five years experience in the specific technical inspection
or inspection activities in the field and / or fields of accreditation.
6.3
VELOSI-PSC srl declares that The Technical Manager works exclusively for the inspection body being
an actual employee of the same.
The Technical Manager of VELOSI-PSC srl assure the criteria of independence, impartiality, integrity
and confidentiality, and therefore that hes not involved in any way in technical, administrative or
financial activities associated with the design, production and marketing of inspected objects.
6.4 VELOSI-PSC srl has procedures to ensure the supervision of the activities carried out by the inspection
staff, through the review of inspection reports with absolute impartiality to ensure the compliance of
activities with regulatory, legislative, contractual and applicable procedures.
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VELOSI-PSC srl also implements actions of activity supervision the of the field inspectors, including
monitoring of a significant fraction of the inspectorate on an annual basis ..
6.5
VELOSI-PSC srl, has appointed the QHSE Manager, which is also an effective dependent of the
organization, as a substitute capable of performing the functions of the Technical Manager in his
absence. In cases in which even the substitute is not available, VELOSI-PSC will not issue inspection
reports under accreditation.
6.6
VELOSI-PSC srl has documented role profiles for every professional involved in inspection .
7 Quality System
7.1
The management of VELOSI-PSC srl, has defined and documented the policy, the objectives and the
commitment to ensure the quality of service provided, with specific reference to the purposes of
inspection.
7.2
The management manual of VELOSI-PSC srl contains the minimum information required by the
referenced standard ISO / IEC 17020, and a correlation table between the various parts (sections,
chapters) of the Manual and the requirements of the standard (if applicable).
On the manual and the procedures are highlighted the points changed during the last revision; the
documents are kept by the Body and identified as procedure VELOSI-PSC srl.
7.3
The distribution system of documentation, in accordance with procedures implemented by VELOSIPSC srl, will ensure that all necessary documentation is distributed to the staff, both internal and
external, for the proper performance of the inspection.
The control system of documentation, in accordance with procedures implemented by VELOSI-PSC srl,
guarantees the traceability of all data / documents relating to inspections, at least until the deadline
required by the customer.
Specific lists of distributions of documents are prepared by VELOSI-PSC srl, over which there is clear
indication of the type, number and revision of the document distributed and stated on the lease, the
responsible and the retention period established.
7.4
VELOSI-PSC srl management has appointed a QHSE Manager, as a member of the internal
organization, with the following responsibilities and authorities:
a) Ensure that processes needed for managing the system are defined, implemented and maintained.
b) Report to senior management VELOSI-PSC srl, the results of the quality system and the
improvement actions necessary
c) Guarantee the awareness of the requirements of the client organization.
7.5
VELOSI-PSC srl has defined, planned and implemented a quality system, overseen by the QHSE
Manager.
7.6
VELOSI-PSC srl has defined, planned, and implemented a documented system of measurement,
analysis and processes of inspection and expediting services, to ensure compliance with the
requirements for the conduct of business and customer satisfaction.
The key points of this system provide the objective analysis of customer satisfaction, non-compliant
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service control, the analysis of indicators for continuous improvement of service offered.
7.7
VELOSI-PSC srl prepares an annual program of planned and documented internal audits, which
includes the monitoring of the inspection processes, also through tests during the performance of
inspection activities.
All staff involved in internal audits (employee or contractor) will be in charge of the above actions only
if it possesses and demonstrates adequate knowledge of the UNI CEI EN ISO / IEC 17020 and UNI
EN ISO 19011.
7.8
VELOSI-PSC srl has suitable procedures for the recording of corrective and preventive actions.
For the registration and the management of corrective actions resulting from customer complaints
officers and / or non-compliance, VELOSI-PSC srl uses a the management software of the group.
7.9
VELOSI-PSC srl establish a planned and documented annual Management Review, which includes the
review of policies, objectives and the data input and output processes defined in the dedicated
Management review procedure and Quality Manual
8 Personnel
8.1
The management of VELOSI-PSC srl has identified and documented the authorities, responsibilities,
duties and responsibilities of the management, technical, administrative and operational activities
involved in the inspection and related processes (employee or contractor).
The management of VELOSI-PSC srl guarantees the employment of permanent staff (employee
"full / part time" contracts "project, by contract or consultancy") equipped with the expertise needed
to perform the tasks of management and implementation of inspection and expediting.
VELOSI-PSC srl prepares an annual program of planned and documented internal audits to ensure
that all personnel operates in accordance with the procedures of its management system.
8.2 VELOSI-PSC srl documents as a minimum:

- The curriculum vitae
- Professional profiles
- The annual appraisal to ensure compliance between requirements and the actual level of staff
competence, ethics, behavioral (professional integrity, independence and impartiality), the intellectual
and human qualities, knowledge application in the task and work experience in gender
- The education and training, according to the specific function.
Its responsibility of the VELOSI-PSC srl Technical Manager ensure that all employees and external
partners meet the qualifications required for the inspection task in accordance with ISO / IEC 17020
including:
- Knowledge of the technical standards and rules, which require a mandatory compliance during the
inspection
- Declaration of experiences in work activities related to specific subjects (disciplines or technologies)
connected to its inspection - whose is essential for its evaluations.
- 3 years of proven work experience in those specific subjects.
- Enrollment in the professional registers (where required)
- Have the ability to manage inspection plans / monitoring and inspection reports.
In all cases of job assigned to external party, the technical manager of VELOSI-PSC srl assigned this
job to professionals with proven expertise, personally responsible for the work, according to their
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qualifications.
VELOSI-PSC srl has established and documented an assessment form for each inspectors charged to
carry out inspection and expediting, which will be made available to the Coordinator of the individual
inspection service.
8.3
The direction of VELOSI-PSC srl analyzes and prepares a budget, during the Annual Management
Review planned and documented for all training activities identified by the various processes
responsible for such necessary.
The process responsibles of VELOSI-PSC srl identify training needs during:
- Interview for assessing recruitment
- Annual staff appraisal staff
- internal audits
VELOSI-SGP srl has established and documented a system of evaluation of training activities,
recording it on dedicated forms.
8.4
8.5
VELOSI-PSC srl QHSE Manager keeps updated records on the qualifications, training and experience
of its staff in order to demonstrate the competence of individual employees to the requirements of the
inspections to be carried out.
All staff working for VELOSI-PSC srl, including external inspectors responsible for inspection and
expediting activities, are required to adopt a fair ethical and professional behavior. VELOSI GROUP
Policies, including ethic policy, are officially distributed for mandatory use.
In particular, the Inspectors (employed or external partners) can not entertain - or have
entertained over the past three years - professional relationships with Stakeholders
involved in the design process, construction supervision, testing, execution of works,
production and marketing of products and components, service delivery, subject to
inspection and control.
VELOSI-PSC srl make periodic maintenance of the above requirements, conducting
audits planned and documented.
The only one responsible of the relationships with ACCREDIA, of compliance with these
requirements, is the technical manager of VELOSI-PSC srl.
8.6
The technical manager of VELOSI-PSC srl must ensure that the remuneration of persons. engaged in
inspection activities not depend directly on the number of inspections carried out and, in any case, on
the result of these inspections.
Facilities and equipment

Facilities and equipments f or inspection and expediting activities are reviewed VELOSI PSC srl board of directors.
The direction of VELOSI-PSC srl analyzes and prepares a budget, during the Annual Management
Review, planned and documented for all the structures and equipment necessary to carry out
inspection and expediting activities.
VELOSI-PSC srl, has established and documented a management system of the calibration of its
equipment, test equipment and devices for measurement and inspection services, to demonstrate and
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ensure their adequacy with the metrological requirements (in terms of accuracy, calibration, traceability,
and metrological confirmation in general).
For the facilities, equipment, test devices and measurement properties of the suppliers used during
inspections, the inspector appointed by VELOSI-PSC srl will verify that the supplier demonstrates and
ensures their suitability for metrological standards (in terms of accuracy, calibration, traceability,
metrological confirmation in general), even if those devices are not owned by him.
The software used by VELOSI-PSC srl for the operational management of type inspection (AMIS) is a
group software, currently in use and verified by the Technical Manager of the group in order, to confirm
its suitability.
10
Inspection methods and procedures - VELOSI PSC\Clients Rights & Obligations

General conditions, inspection & expediting interactions, rights & obligations between VELOSI-PSC srl
and CLIENTS are detailed as follows:
As per ACCREDIA Regulation RG03 point 1.1.2 when client reject the Accreditation body inspectors
attendance during inspections means the suspension of the Odl inspections activities. Client shall
assure the Accreditation and Odl body inspectors\auditors& technical experts free access to own
offices, the authorization to carrying out the inspection docs. and files review and assure their assistance
in office or at vendor premises.
Client shall assure to VELOSI-PSC srl, all working conditions for carrying out the requested inspection
safely, not only at own premises\site, but also on the vendors premises.
VELOSI-PSC srl is firmly and formally committed to assure as follows:
- full cooperation with all parties involved during inspection (Accreditation body inspectors\auditors&
technical experts) and free access to own offices, , the authorization to carrying out the inspection
docs. and files review and assure their assistance in office or at vendor premises.
- provide and assure comprehensive reports\docs.\informations requested by Accreditation Body
auditors.
- Review all contractual points agreed with clients.
VELOSI-PSC srl has prepared procedures / instructions controlled and documented, describing the
complete inspection activities, related to the field of accreditation and type of the inspection which is
called to work.
These procedures provide instructions for managing all operational activities of inspection:
-
For all inspection and expediting activities is clearly identified, by contract, the purpose and the
scope of the inspection and specifications. That is specified in advance with the client's goals,
purpose of the assignment, references to legislative / regulatory / contractual limits, time and any
specific procedures required by specific and necessary for the execution of Inspection, and after
economic conditions (rates) review, VELOSI-PSC srl, as per own procedures, shall keep under
constant review the tendrs and contracts checking the feasibility of inspections on the basis of skills
and resources. Deadline for tender issuing basedon master agreements is within 2 days receiving
the Client's request and 3 days for others (except for different agreements between parties, for
complex specs.\procedures for whom alignment meeting is required). It is the same for tender
review as per additional requirements. The validity period of the Master agreement is in it.
VELOSI-PSC srl as required by procedures - proceed accordingly and systematically as follows:
Choose the Inspector, makes the assessment of the inspector who will receive the commission after
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the verification of the competence of the inspector according to the types of activities for which is
used and send CV and any other documents to the client for formal approval of the inspector.
VELOSI-PSC srl manges the process of inspector appointing and the communication process to
client within 24 hours receiving the Client's request (except for different agreements between
parties).
After the reception of the regulatory approval of the client, sends a regular assignment of the official
task to the inspector with all necessary documents to meet the contractual requirements. Clients
recuse has to be given within at most 24 hours starting from inspector approval statement.
Agree with the vendor to start the activity, taking the customer informed on the developments of the
same, and agrees with the parties concerned the program of inspections
Organize pre-inspection meetings, when required, between stakeholders from the inspection (PIM:
pre-inspection meeting) concerning inspection methodology, objectives, references and
characteristics of the inspection program of inspections, roles and responsibilities of the various
figures involved in the inspection.
Ensure that the supplier guarantees, to VELOSI-PSC srl inspectors, free access to operational areas
accompanied by the same personnel, information and documentation necessary to carry out the
activity, respecting their privacy. Otherwise, VELOSI-PSC srl will notify the customer immediately for
necessary action.
The inspector charged by VELOSI-PSC srl must always check that, at the entrance of the place of
inspection, are communicated the specific risks of the company, and its instructions for safety and
the environment.
If necessary, during the inspection VELOSI-PSC srl contacts the customer for any additional
information and clarification and / or information-results and discussion of additional issues found
during their inspection and expediting
VELOSI-PSC srl carries out the examination of the inspection and / or expediting report received by
the Inspector before the formal forward to the customer. The responsibility belongs to the
Coordinator of the individual inspection service that endorse with signature the report. If it wrong or
sketchy like with Client ID codes or basic informations wrong or missing., the report will be resent
to inspector for rectification\revision and formal reissuing.
If the inspection result is wholly or partly negative, VELOSI-PSC srl will make any subsequent
inspections, aimed at verifying the closure of non-compliance reported by the supplier, upon request
/ authorization from the customer.
Deadline for Inspection and/or expediting report delivery by VELOSI-PSC srl Job co-ordinator to
client is according to the contractual agreement. The VELOSI-PSC srl inspection report does not
relieve the manufacturers of the inspected item, those in positions of responsibility, from their
specific obligations to his client, like warranty and legal requirements, why VELOSI-PSC srl
commitment\responsibilities are completely excluded.
Client invoicing for inspection activities carried out by VELOSI-PSC srl is being managed to
conditions addressed on approved tenders and \ or master agreements.
For payment conditions VELOSI-PSC srl applies as agree by master agreements (If any). Otherwise
according to invoice issued each time.
Management of the service stopping (voluntary\intentional or not) means invoicing from VELOSIPSC srl to client for all activities carried out until stoppage.
Without any specific requests of the service inspection, or after a non-submission of the contract
documents by the contractor to VELOSI-PSC srl before the date of inspection, the inspector appointed
by VELOSI-PSC srl will be sure to act according to the prescriptions of formal notification received, and
he shall clearly indicate in the inspection report - to be sent the client - all the documents and the
inspection activities.
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If quality plans - of inspection / monitoring - are required by the customer, particularly regarding the
inspection of activities that extend over time and require coordination of several specialists, the
document drafted by VELOSI-PSC srl will provide the following aspects:
description of the inspection and trade references (customer, order, delivery date, etc. ..);
object and program of the design;
basic data, requirements to be met, objectives, as established by specific laws and / or under
contracts;
Any critical issues identified during the audit engagement;
technical skills required to perform the activity;
Identification and description of the role of inspectors and their specialization;
time commitment provided for each component of the audit team;
tests and checks to be made;
list of significant activities to be carried out, in logical sequence and temporal, with the
identification of any critical stage;
elements or aspects to consider being tested;
specific critical issues identified (if applicable)
All inspectors appointed by VELOSI-PSC srl, for the inspection activities according to IESO / IEC 17020,
must ensure:
- Do not perform inspections in all cases where there are conflicts of interest that affect the judgment
of the inspection and that may contrast with the requirements of independence and impartiality of
inspection granted by VELOSI-PSC srl They can not entertain or have entertained over the past three
years, professional relationships with Stakeholders involved in the design process, construction
supervision, testing, execution of works, production and marketing of products and components,
service delivery, subject to inspection and control .
- Act with ethics and professional integrity in compliance with all applicable laws and regulations.
- Carefully analyze their ability to perform the assignment and matching the same with the purpose of
the inspection, verifying its compliance with any requirements of formal qualifications required for the
assignment.
- Verify, at the entrance of the place of inspection, to communicate the specific risks in the company
and its instructions for safety and the environment.
- Act with respect for others and safely, using the appropriate protective equipment during all testing
activities, while fully complying with all rules and regulations on safety and environment legislation in
the place of inspection.
- Declare that it does not have subsidiary activities that may compromise the impartiality of the
assignment.
- Treat all data and information related to companies with which they perform inspections.
- Not be related to a party directly involved in activities / situations: design, creation, delivery,
installation, acquisition, possession, use and maintenance of items inspected.
- Do not have owners in common with the above parties.
- Meet the criteria of Appendix A of ISO / IEC 17020.
- Verify that the equipment, test equipment and devices for measurement and inspection services are
used by the supplier; the supplier have to demonstrate and to ensure its suitability for metrological
standards (in terms of accuracy, calibration, traceability, metrological confirmation in general ), even if
those devices are not owned by him.
- Do not copy or forward to other companies, agents or documents of the client or extract them without
your permission.
- Do not copy or forward to other companies, agents or documents of the supplier or extract them
without the consent of the supplier.
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11
Handling inspection samples and items

La responsabilit di custodia dei campioni rimane del fornitore o del cliente, in quanto, le propriet
cliente gestite da VELOSI-PSC srl si limitano alla sola documentazione, cio:
For inspection activities based, in part or entirely, on the analysis of samples, which are part - or
constituting themselves of the object of inspection, samples must be properly identified and tracked as
required by paragraph 11 of ISO / IEC 17020 and at the second the provisions of rule and / or law.
All samples should be uniquely identified to avoid identification errors and to ensure traceability at all
times.
Any anomaly should be recorded by the inspector appointed by VELOSI-PSC srl for customer
communication.
The responsibility of custody of samples belongs to the supplier or to the customer, because the
properties of the customer managed by VELOSI-PSC srl regards only this documentation:
contractual documentation (requirements, contracts, orders, letters of intent)

operational documentation (purchase order, specifications, drawings, control plans, master
forms of relationships, etc..)
correspondence (letters, e-mails)
All data and information related to companies with which they perform inspections,
which VELOSI-PSC srl will be aware in the course of his term, are strictly confidential.
If required, all the above documentation will be sent back by VELOSI-PSC srl to the
customer, after completion of the inspection service required.
12
Records
Records relating to inspection activities carried out by VELOSI-PSC srl, are kept safely for a period
determined by VELOSI-PSC itself (unless specific contractual requirements of the customer).
VELOSI-PSC srl has designed and implemented a procedure for saving computer data, which also
manages the security to prevent loss and unauthorized access.
All official documents must be legible, written in indelible ink - not pencil, and must be treated by all
staff VELOSI-PSC srl with privacy and confidentiality.
13
Inspection reports and inspection certificates

For all inspections handled by VELOSI-PSC srl must be issue the following types of inspection reports:
Flash-reports
inspection reports
PIM-report (for pre-inspection meetings)
Expediting reports
The OdI delegated the Technical Manager the task to approve the final inspection reports. The
responsibility of the approval and the signing of the documents- involve the Technical Manager and the
OdI, against the Purchaser.
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The reports are reviewed by the Coordinator of the inspection service, with the support of the Technical
Manager or his deputy in his absence or following explicit delegation of technical manager himself, who
is also responsible for checking the skills necessary for the completion of this activity .
All inspection reports (both interim and final) shall include clear, precise and accurate details, the result
of the inspection and the unique identification of the inspectors who attended the inspection, as well as
their signature (including electronic / e email or fax).The approval and signing of the documents involve
the responsibility of the inspector, as requested of the contract, in respect of the Customer.
The Customer has the possibility of using the inspection reports and also to duplicate them, in integral
form. Where changes are necessary, these should be agreed between customer and VELOSI-PSC srl,
and there will be a revision or a new issue of the Inspection Report, canceling the version no longer in
force.
14
Subcontracting
External inspector assignment for inspection activities only is not considered sub-contracting.
When VELOSI-PSC srl assign an external inspector for any part of the inspection, it selects competent
staff to provide the service in question, as per 10 of this Regulation.
This requirement must be applied in accordance with the laws and / or regulations in force and / or
specifications of the customer.
VELOSI-PSC srl keeps and stores all information on the assessment about the competence and the
compliance of its external inspectors and evaluate the inspection findings. All inspection task, officially
assigned to each inspector qualified by VELOSI PSC srl., are registered in the software management
inspections (AMIS).
VELOSI-PSC srl requires that the assigned external inspector declares not to be in a position of conflict
of interest with respect to inspection activities that contribute and offer guarantees of confidentiality and
privacy.
VELOSI-PSC srl has prepared a formal statement of commitment to comply with the requirements of
ISO / IEC 17020 for all external inspectors.
VELOSI-PSC srl, by sending the CV and qualifications for approval, systematically informs the
customer of the Inspectorate of its intention to assign to a sub-contractor the inspection and / or part of
it and requires explicit approval by the client itself.
15
Complaints and Appeals
15.1
Complaints with regard to inspection activities of VELOSI-PSC srl (e.g. behavior of inspectors,
inspection management mode, timing not met, etc. ..) are managed according to proper procedure
documented by VELOSI-PSC srl, still giving response to the complainant within the agreed time, looked
each time. Complaint must be address to VELOSI-PSC srl in writing only by e.mail, letter or fax. Phone
complaints addressed to VELOSI-PSC srl must put in writing by complainant.
15.2 The Customer could appeal within 30 days of the completion of the inspection against the contents of
the inspection report or the decisions of the VELOSI-PSC srl, communicating the official reasons for his
disagreement. After the receipt of the appeal, VELOSI-PSC srl examines independently the same and
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officially notify in writing their views. Any costs for the activities arising from the application are borne by
the applicant if the application is proved unfounded.
The management of VELOSI-PSC srl, has set the resolution of appeals relating to the results of
inspections and / or quality of service offered by the inspector in charge: both are competence and
review responsibility of the Technical Manager, and the council for issuing decisions on appeals is made
only by the Technical and the Legal Representative of VELOSI-PSC srl.
If arise problems concerning the use of products liability and / or services inspected by the Purchaser or
the Inspection Company inspected, they will refer to those expressed by the Civil Code and the laws in
force in any specific matter. Every controversy that may arise between the parties in the execution,
interpretation or application of the provisions of this Regulation, which could not be resolved amicably by
the parties, must be referred to the jurisdiction of a court.
Each of the parties involved in the inspection, act on his own behalf and under its full responsibility
towards the user of their services and therefore no legal action may be taken against VELOSI-PSC srl
for possible personal infringements.
15.3 Anyone in VELOSI-PSC srl, receiving, during the normal course of its activities, a positive or negative
feedback from the customer forwards it to the QHSE Manager for the official registration.
All complaints are analyzed by the Technical Manager of VELOSI-PSC srl, or by his substitute, technically
competent. In case of need for specific skills, VELOSI-PSC srl activates immediate identification of the
same to proceed to the analysis of the complaint.
16
Cooperations
VELOSI-PSC srl, will participate in the exchange of experiences with other bodies (of inspection) and,
when appropriate, to the standardization activities only upon approval of the group APPLUS + VELOSI.
The principle of confidentiality will be maintained.
End of document
Revision
0
1
2
Issue date
28.03.2012
28.09.2012
20.05.2013
Subject
2012 EDITION - First issue
General Revision as per ACCREDIA requests
Revised title and para. 1
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PSC - Regulations ISO/IEC 17020

(Reference Rule ISO/IEC 17020)

Document code nr.

PSC - Regulations ISO/IEC 17020

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PSC - Regulations ISO/IEC 17020

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PSC - Regulations ISO/IEC 17020

UNI EN ISO 9001 November 2008. - Quality management systems /

BS OHSAS 18001:2007. - Occupational Health & Safety management systems /

UNI EN ISO 14001:2004. - Environmental management system / Requirements.

Velosi Group manual (L1-MAN-01), system procedures (L2-PRC-xxx), operational

Definitions & Terms

Document code nr.

PSC - Regulations ISO/IEC 17020

VELOSI-PSC srl is 100% owned by APPLUS + group

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PSC - Regulations ISO/IEC 17020

Indipendence, impartiality and integrity

VELOSI-PSC states its independence in the following paragraph.

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PSC - Regulations ISO/IEC 17020

Organization and management

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PSC - Regulations ISO/IEC 17020

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PSC - Regulations ISO/IEC 17020

8.2 VELOSI-PSC srl documents as a minimum:

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PSC - Regulations ISO/IEC 17020

Facilities and equipment

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PSC - Regulations ISO/IEC 17020

Inspection methods and procedures - VELOSI PSC\Clients Rights & Obligations

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PSC - Regulations ISO/IEC 17020

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PSC - Regulations ISO/IEC 17020

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PSC - Regulations ISO/IEC 17020

Handling inspection samples and items

contractual documentation (requirements, contracts, orders, letters of intent)

Inspection reports and inspection certificates

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PSC - Regulations ISO/IEC 17020

Complaints and Appeals

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PSC - Regulations ISO/IEC 17020

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