Manual de AVERIAS Codigos SC RICOH MP C4500
Manual de AVERIAS Codigos SC RICOH MP C4500
Manual de AVERIAS Codigos SC RICOH MP C4500
SERVICE MANUAL
002825MIU (rev. 11/28/06)
SC Table
4.4 SC TABLE
No.
Type
101
No.
Type
120
1.
2.
3.
4.
5.
6.
B222/B224
4-14
manuals4you.com
SM
SC Table
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Scanner motor driver defective
Scanner motor defective
Harness between SIO board and scanner motor disconnected
Scanner HP sensor defective
Harness between SBU and HP sensor disconnected
1.
Check the cable connection between the SIO board and scanner
motor.
No.
2.
3.
4.
Type
121
1.
Check the cable connection between the SIO board and scanner
motor.
SM
2.
3.
4.
4-15
B222/B224
manuals4you.com
Type
Troubleshooting
No.
SC Table
No.
Type
141
zero clamp.
Defective SBU
Replace the SBU.
No.
Type
142
No.
Type
144
-001
1.
2.
3.
4.
5.
B222/B224
4-16
manuals4you.com
SM
SC Table
No.
Type
2.
3.
Defective harness
1.
2.
3.
Troubleshooting
Defective harness
No.
161
Type
D
1.
2.
3.
SM
4-17
B222/B224
SC Table
No.
Type
No.
1.
2.
Type
165
No.
1.
2.
Type
195
NVRAM defective
BCU replaced without original NVRAM
B222/B224
1.
2.
4-18
manuals4you.com
SM
SC Table
No.
Type
202
No.
1.
2.
3.
4.
Type
203
No.
Type
1.
2.
204
The SCRDY_N signal goes HIGH (inactive) while the laser diode is
firing.
SM
4-19
B222/B224
Troubleshooting
SC Table
No.
1.
2.
Type
210
211
212
213
No.
Type
1.
2.
3.
220
221
222
B222/B224
4-20
manuals4you.com
SM
SC Table
No.
Type
223
224
225
226
227
The laser synchronizing detection signal for the start position of the
LDB [K], [Y], [M], [C] is not output for two seconds after LDB unit turns
Defective LDB
Defective IPU
No.
Type
1.
2.
3.
4.
230
SM
4-21
B222/B224
Troubleshooting
SC Table
No.
No.
Type
Type
Check the connection between the controller board and the IPU.
2.
3.
231
processing the image in normal job or MUSIC for end position [K].
The PFGATE ON signal still asserts when the next job starts.
See SC 230 for troubleshooting details.
No.
Type
232
No.
Type
233
processing the image in normal job or MUSIC for end position [Y].
The PFGATE ON signal still asserts when the next job starts.
See SC 230 for troubleshooting details.
B222/B224
4-22
manuals4you.com
SM
SC Table
No.
Type
234
No.
Type
235
processing the image in normal job or MUSIC for end position [M].
Troubleshooting
The PFGATE ON signal still asserts when the next job starts.
See SC 230 for troubleshooting details.
No.
Type
236
No.
Type
237
processing the image in normal job or MUSIC for end position [C].
The PFGATE ON signal still asserts when the next job starts.
See SC 230 for troubleshooting details.
SM
4-23
B222/B224
SC Table
No.
Type
240
LD error: Bk
241
LD error: Y
242
LD error: M
243
LD error: C
The IPU detects LDB error a few times consecutively when LDB unit
turns on after LDB initialization.
Worn-out LD
No.
2.
3.
Type
285
B222/B224
Check and reinstall the image transfer belt unit and PCUs.
2.
3.
4.
5.
6.
4-24
manuals4you.com
SM
SC Table
No.
Type
290
No.
Type
1.
2.
3.
4.
5.
Troubleshooting
Defective IOB
291
C
Defective motor
Change of load to shutter motor
Replace the shutter on the laser optics housing unit.
SM
4-25
B222/B224
SC Table
No.
Type
292
Defective motor
Change of load to shutter motor
Replace the shutter on the laser optics housing unit.
No.
Type
293
Defective shutter
B222/B224
1.
2.
3.
4.
5.
4-26
manuals4you.com
SM
SC Table
No.
Type
294
C
Defective motor
Change of load to shutter motor
1.
No.
Type
The shutter open sensor detects "ON" after SC 291 has occurred.
295
Defective motor
Change of load to shutter motor
1.
No.
Type
296
time.
Broken harness(es) of the shutter open/close sensors
Replace the shutter on the laser optics housing unit.
No.
Type
300
301
302
SM
4-27
B222/B224
Troubleshooting
SC Table
No.
Type
303
No.
1.
2.
3.
Type
360
361
362
363
B222/B224
2.
3.
4-28
manuals4you.com
SM
SC Table
No.
Type
364
365
366
367
TD sensor defective
1.
No.
Type
2.
3.
372
373
374
375
cyan, or yellow TD sensor is not within the range of the specified value
with SP3238-001 to -004 (default: 2.7V) 0.2V
Heat seal not removed from a new developer pack
TD harness sensor disconnected, loose or defective
TD sensor defective
Harness between TD sensor and drawer disconnected, defective
SM
4-29
B222/B224
Troubleshooting
SC Table
No.
Type
No.
2.
Type
380
C
Dirty or defective drum gear position sensor
No.
1.
2.
Type
396
397
398
399
Defective harness
B222/B224
1.
2.
3.
4-30
manuals4you.com
SM
SC Table
No.
Type
400
1.
2.
No.
3.
4.
Type
441
Motor overload
Defective image transfer unit motor
SM
1.
2.
4-31
B222/B224
Troubleshooting
SC Table
No.
Type
442
No.
1.
2.
Type
443
B222/B224
1.
2.
3.
4-32
manuals4you.com
SM
SC Table
No.
Type
452
Defective IOB
No.
Check the connection between the paper transfer unit and PSU.
2.
3.
4.
5.
Type
Troubleshooting
1.
460
SM
1.
2.
3.
4-33
B222/B224
SC Table
No.
Type
490
No.
1.
2.
3.
4.
Type
491
Broken harness
B222/B224
1.
2.
3.
4-34
manuals4you.com
SM
SC Table
No.
Type
492
Broken harness
No.
1.
2.
3.
Type
498
C
Temperature and humidity sensor harness disconnected, loose,
defective
Temperature and humidity sensor defective
SM
1.
2.
4-35
B222/B224
Troubleshooting
SC Table
No.
Type
501
502
B222/B224
1.
2.
3.
4.
4-36
manuals4you.com
SM
SC Table
No.
Type
SM
1.
2.
4-37
B222/B224
Troubleshooting
503-01
SC Table
No.
Type
503-02
B222/B224
1.
2.
4-38
manuals4you.com
SM
SC Table
No.
Type
504-01
If the upper or lower limit is not detected within 8 seconds when the tray
lift motor is turned on to lift up or lower the tray
Defective tray lift motor or connector disconnection
No.
1.
2.
Type
Troubleshooting
504-02
If the upper limit does not go off for 1.5 seconds even the tray
lift motor turns on to lower the tray after the upper limit has
been detected at power on.
Defective tray lift motor or connector disconnection
Defective lift sensor or connector disconnection
SM
1.
2.
4-39
B222/B224
SC Table
No.
Type
529
No.
Type
1.
2.
3.
4.
5.
530
D
Defective fusing fan motor or connector disconnection
Defective IOB
Check the connector and/or replace the fusing fan motor.
B222/B224
4-40
manuals4you.com
SM
SC Table
No.
Type
531
D
Defective ventilation fan motor-front or rear
Replace the ventilation fan (at the left side of the machine) motor-front
or rear.
No.
Type
The machine does not detect the fan motor lock signal for 2 seconds
while the IH coil fan turns on.
Disconnected harness
532
SM
1.
2.
3.
4-41
B222/B224
Troubleshooting
SC Table
No.
Type
533
No.
1.
2.
3.
Type
534
B222/B224
1.
2.
3.
4-42
manuals4you.com
SM
SC Table
No.
Type
535
No.
Type
1.
2.
3.
540
D
Motor overload
Defective fusing/paper exit motor
Replace the fusing/paper exit motor.
SM
4-43
B222/B224
Troubleshooting
Defective IOB
SC Table
No.
Type
541
No.
1.
2.
Type
542
A
Dirty or defective thermopile
Defective IH coil unit
B222/B224
1.
2.
3.
4-44
manuals4you.com
SM
SC Table
No.
Type
543
Defective BCU
No.
1.
2.
3.
Type
544
Defective BCU
Defective fusing control system
Related SC code: SC 543
SM
1.
2.
3.
4-45
B222/B224
Troubleshooting
SC Table
No.
Type
547
B222/B224
1.
2.
3.
4-46
manuals4you.com
SM
SC Table
No.
Type
548
No.
1.
2.
3.
4.
5.
Type
Troubleshooting
549
SM
1.
2.
3.
4.
5.
4-47
B222/B224
SC Table
No.
Type
551
No.
1.
2.
Type
552
A
Defective thermistor
Defective IH inverter
Related SC code: SC 542
B222/B224
1.
2.
4-48
manuals4you.com
SM
SC Table
No.
Type
553
Defective IOB
Defective BCU
No.
1.
2.
3.
Type
Troubleshooting
554
Defective BCU
Defective fusing control system
SM
1.
2.
3.
4-49
B222/B224
SC Table
No.
Type
557
SC557 occurs.
Noise (High frequency)
1.
No.
Type
559
No.
Type
561
B222/B224
1.
2.
4-50
manuals4you.com
SM
SC Table
No.
Type
562
Defective thermistor
Defective fusing lamp
Replace the thermistor for the pressure roller.
2.
Type
563
Defective IOB
Defective BCU
SM
1.
2.
3.
4-51
B222/B224
Troubleshooting
No.
1.
SC Table
No.
Type
564
Defective BCU
Defective fusing control system
No.
1.
2.
3.
Type
565
A
Broken pressure roller fusing lamp
B222/B224
1.
2.
4-52
manuals4you.com
SM
SC Table
No.
Type
580
Defective IH inverter
No.
1.
2.
3.
Type
581
SM
1.
2.
4-53
B222/B224
Troubleshooting
SC Table
No.
Type
582
No.
1.
2.
3.
4.
Type
583
Defective IOB
Defective BCU
B222/B224
1.
2.
3.
4.
4-54
manuals4you.com
SM
SC Table
No.
Type
584
No.
Type
1.
1.
2.
3.
4.
Troubleshooting
585
Defective thermopile
SM
1.
2.
3.
4.
5.
4-55
B222/B224
SC Table
No.
Type
586
No.
1.
2.
Type
587
B222/B224
1.
2.
3.
4.
4-56
manuals4you.com
SM
SC Table
No.
Type
610
611
No.
Type
620
SM
1.
2.
3.
4.
4-57
B222/B224
Troubleshooting
1.
SC Table
No.
Type
621
622
Cable problems
IOB problems
BCU problems
PSU problems in the machine
Main board problems in the peripherals
No.
Type
1.
2.
3.
4.
630
CTL
C
B222/B224
4-58
manuals4you.com
SM
SC Table
No.
Type
632
CTL
B
Loose connection between the controller and the accounting device
1.
Type
633
CTL
No.
Type
634
SM
CTL
Battery error
1.
2.
3.
4-59
B222/B224
Troubleshooting
No.
SC Table
No.
Type
CTL
635
No.
Battery error
1.
2.
3.
Type
CTL
650
Authentication error
The authentication for the Cumin-M fails at a dial up connection.
Incorrect SP settings
-001
Check and set the correct user name (SP5816-156) and password
(SP5816-157).
Same as -001
1.
-005
B222/B224
4-60
manuals4you.com
SM
SC Table
No.
Type
Same as -001
1.
The modem board does not work properly even though the setting of
the modem board is installed with a dial up connection.
-012
No.
Same as -001
Type
1.
2.
3.
651
CTL
C
SM
4-61
B222/B224
Troubleshooting
SC Table
No.
Type
669
No.
Type
670
CTL
Loose connection
Defective controller
Defective controller board
B222/B224
1.
2.
3.
4-62
manuals4you.com
SM
SC Table
No.
Type
672
Troubleshooting
Controller stalled
CTL
2.
3.
4.
5.
6.
Turn the main switch off, wait for one second or more, and turn the
main switch on.
SM
4-63
B222/B224
SC Table
No.
Type
681
B222/B224
1.
2.
4-64
manuals4you.com
SM
SC Table
No.
Type
682
No.
Type
683
No.
Type
687
Defective controller
Defective BCU
SM
1.
2.
3.
4-65
B222/B224
Troubleshooting
1.
SC Table
No.
Type
689
detected.
The IOB fails to communicate with IH inverter three times after the
IOB has detected the break signal from the IH inverter.
Defective IOB
Defective IH inverter.
No.
1.
2.
If the error occurs again, replace the IOB and/or the IH inverter
Type
690
Loose connection
Defective IPU
Defective LD controller board
B222/B224
1.
2.
3.
4.
4-66
manuals4you.com
SM
No.
Type
700
manuals4you.com
SC Table
Replace the DF drive board if the pick-up motor does not work
No.
2.
3.
Type
701
Replace the DF drive board if the pick-up motor does not work
correctly.
SM
2.
3.
4-67
B222/B224
Troubleshooting
correctly.
SC Table
No.
Type
725
No.
2.
3.
Replace the guide plate position sensor and/or guide plate motor
4.
Type
730
B222/B224
2.
3.
4.
4-68
manuals4you.com
SM
SC Table
No.
Type
740
Troubleshooting
SM
2.
3.
4-69
B222/B224
SC Table
No.
Type
741
B
Defective stapler rotation motor
Overload to the stapler rotation motor
Defective stapler rotation HP sensor
No.
Type
1.
2.
742
B222/B224
4-70
manuals4you.com
SM
SC Table
No.
Type
1.
2.
3.
4.
Troubleshooting
743
Motor overload
Loose connection of the front stapler motor
Defective front stapler motor
Replace the front stapler motor.
No.
Type
744
SM
4-71
B222/B224
SC Table
No.
Type
746
B
This SC is not used in this machine.
No.
Type
750
The upper tray paper height sensor does not change its status with the
specified time after the tray raises or lowers.
No.
1.
2.
Type
760
Check the connections and cables for the punch motor and HP
sensor.
B222/B224
2.
3.
4.
4-72
manuals4you.com
SM
SC Table
No.
Type
761
Check the connections and cables for the folder plate motor and
No.
2.
3.
4.
Type
763
B
Motor harness disconnected, loose, defective
Defective motor
SM
1.
2.
4-73
B222/B224
Troubleshooting
HP sensor.
SC Table
No.
Type
764
B
Motor harness disconnected, loose, defective
Defective motor
No.
1.
2.
Type
791
Defective connector
Broken harness
B222/B224
1.
Check the connections between the bridge unit and the machine.
2.
4-74
manuals4you.com
SM
SC Table
No.
Type
792
Defective connector
Defective harness
No.
1.
2.
Type
818
CTL
Defective controller
Software error
1.
No.
819
[696E]
Type
CTL
D
Fatal error
Process error
System completely down
SM
4-75
B222/B224
Troubleshooting
Incorrect installation
SC Table
No.
Type
2.
3.
Defective controller
Software error
1.
2.
3.
B222/B224
4-76
manuals4you.com
SM
SC Table
Defective CPU
Defective memory
Defective flash memory
Incorrect software
No.
820
1.
2.
Type
CTL
[0001] to
[06FF]
1.
[0801] to [4005] 2.
3.
When the problem cannot be fixed with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
SC code
Detailed error code
Program address
[0702]
[0709]
CPU/Memory Error
[070A]
SM
4-77
B222/B224
Troubleshooting
CPU error
SC Table
No.
1.
2.
3.
Type
821
CTL
[0B00]
Defective ASIC device
1.
Defective ASIC
Defective North Bridge and PCI I/F
1.
B222/B224
4-78
manuals4you.com
SM
SC Table
[0D05]
No.
1.
2.
3.
Type
CTL
822
[3003]
Timeout error
[3004]
Command error
Troubleshooting
Defective controller
Defective HDD
Defective controller
SM
1.
2.
3.
4-79
B222/B224
SC Table
No.
Type
CTL
823
[6101]
The result of the MAC address check sum does not match the check
sum stored in ROM.
PHY IC error
[6104]
[6105]
An error occurred during the loop-back test for the PHY IC on the
controller.
1.
No.
Type
824
CTL
Loose connection
B222/B224
1.
2.
3.
4-80
manuals4you.com
SM
SC Table
No.
Type
826
CTL
RTC defective
827
Type
CTL
D
Troubleshooting
No.
[0201]
2.
3.
[0202]
SM
4-81
B222/B224
SC Table
No.
Type
828
CTL
[0101]
[0104]
Defective controller
No.
Type
CTL
829
1.
2.
3.
[0401]
The data stored in the optional RAM in Slot 1 does not match the data
when reading.
Composition error (Slot 1)
[0402]
The result of checking the composition data of the optional RAM in Slot
1 on the controller is incorrect.
B222/B224
4-82
manuals4you.com
SM
SC Table
No.
Type
No.
2.
3.
Type
No.
Defective controller.
B
1.
2.
3.
Type
Troubleshooting
851
CTL
853
CTL
B
Loose connection
1.
SM
4-83
B222/B224
SC Table
No.
Type
CTL
854
B
Loose connection
1.
No.
Type
855
CTL
856
No.
Loose connection
Defective wireless LAN/Bluetooth card
1.
2.
Type
857
B222/B224
CTL
Loose connection
1.
2.
4-84
manuals4you.com
SM
SC Table
No.
Type
860
No.
CTL
Defective HDD
1.
2.
Type
The HDD does not become ready within 30 seconds after the power is
supplied to the HDD.
Loose connection
861
Defective cables
CTL
Defective HDD
Defective controller
SM
1.
2.
3.
4.
4-85
B222/B224
Troubleshooting
SC Table
No.
Type
CTL
863
No.
Defective HDD
Defective controller
1.
2.
Type
CTL
864
transmission fails.
D
Defective HDD
1.
No.
Type
865
CTL
D
B222/B224
4-86
manuals4you.com
SM
SC Table
No.
Type
866
CTL
B
SD-card data is corrupted.
1.
No.
Type
No.
CTL
Troubleshooting
867
D
1.
2.
Type
868
SM
CTL
D
1.
2.
For a device error, turn the mains switch off and on.
3.
4.
4-87
B222/B224
SC Table
No.
Type
CTL
870
Defective HDD
No.
1.
2.
3.
Type
No.
Defective HDD
CTL
872
B
1.
2.
3.
Type
873
B222/B224
CTL
Defective HDD
2.
4-88
manuals4you.com
SM
SC Table
No.
Type
874
CTL
Data Overwrite Security Unit (SD card) not installed
Defective HDD
Install the Data Overwrite Security Unit (B735).
2.
Type
875
CTL
D
The logical format for the HDD fails.
1.
No.
Type
Turn the main switch off/on and try the operation again
876
CTL
D
-001
-002
SM
4-89
B222/B224
Troubleshooting
No.
1.
SC Table
No.
Type
1.
-003
1.
2.
-005
1.
2.
B222/B224
4-90
manuals4you.com
SM
SC Table
No.
Type
877
CTL
Defective SD card (B735)
2.
Type
No.
1.
880
CTL
No.
Type
900
SM
CTL
Defective NVRAM
Defective controller
1.
2.
3.
4-91
B222/B224
SC Table
No.
Type
910
911
912
913
914
No.
Type
919
CTL
D
the FLUTE serial driver was detected, or BREAK signal from the other
station was detected.
Power outage at the EFI controller
EFI controller was rebooted
Connection to EFI controller loose
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SC Table
No.
Type
920
Defective software
CTL
D
1.
2.
Type
No.
Insufficient memory
CTL
A necessary font is not found in the SD card.
No.
Type
925
CTL
D
In other cases:
SM
1.
2.
3.
4-93
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SC Table
No.
Type
CTL
990
Software error
D
1.
2.
No.
Type
CTL
991
No.
Type
992
CTL
D
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SC Table
No.
Type
994
CTL
C
images managed in the service layer of the firmware. This can occur if
there if there are too many application screens open on the operation
panel.
No action required because this SC does not interfere with
operation of the machine.
Type
995
CTL
machine
D
Wrong controller board installed
Reinstall the correct controller board for this machine.
No.
Type
997
CTL
installed
Nesting of the fax group addresses is too complicated
1.
2.
SM
4-95
B222/B224
Troubleshooting
No.
SC Table
No.
Type
For a fax operation problem, simplify the nesting of the fax group
addresses.
4.
No.
Type
998
CTL
Software problem
D
1.
2.
3.
4.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image
file), the problem may be caused by a software error. In this case, the following data and
information needs to be sent back to your product specialist. Please understand that it may
take some time to get a reply on how to solve the problem, because in some cases the
design staff in Japan must analyze the data.
Symptom / Possible Causes / Action taken
Summary sheet (SP mode Printer SP, SP1-004 [Print Summary])
SMC - All (SP5-990-001)
SMC - Logging (SP5-990-004)
Printer driver settings used when the problem occurs
All data displayed on the screen (SC code, error code, and program address where the
problem is logged.)
Image file which causes the problem, if possible
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