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    Director of Operations in Sacramento CA Resume Connie Bruno

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    Connie Bruno
    Connie Bruno is a Director Of Operations professional experienced talent management business leader, and technical customer support manager, effective in all aspects of business management.

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    Director of Operations in Sacramento CA Resume Connie Bruno

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    Connie Bruno
    174 views2 pages
    Connie Bruno is a Director Of Operations professional experienced talent management business leader, and technical customer support manager, effective in all aspects of business management.

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    Director Of Operations In Sacramento CA Resume Connie Bruno

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    Connie Bruno is a Director Of Operations professional experienced talent management business leader, and technical customer support manager, effective in all aspects of business management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    174 views2 pages

    Director of Operations in Sacramento CA Resume Connie Bruno

    Uploaded by

    Connie Bruno
    Connie Bruno is a Director Of Operations professional experienced talent management business leader, and technical customer support manager, effective in all aspects of business management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    CONNIE BRUNO

    Phone: (916) 798-9778


    Email: [email protected]

    Folsom, CA 95630

    Professional Summary
    Experienced Talent Management Business Leader, and Technical Customer Support Manager, effective with all aspects
    of business management including staffing, recruiting, consulting, human resource management, business development,
    administration, and managing all aspects of a prosperous staffing and talent management consulting firm. Excels at crossfunctional communications and multi-level collaborations to determine innovative business solutions to complex problems.
    Extensive work with both non-profits and private industry. Over 20 years experience streamlining operations resulting in
    significant cost savings, maximizing profitability and employee performance.

    Areas of Expertise

    Operations Management
    Strategic Planning
    Consulting, Client Relations
    Project Management

    Talent Management
    Staffing & Customer Service
    Negotiations & Contracts
    Human Resource laws and policies

    Process Improvements
    IT and Telecommunications
    Call Center Management
    Program Management

    Key Skills Assessment


    STAFFING AND TALENT MANAGEMENT Co-founded and oversaw operations, technical support, business development and
    customer relationships of two successful IT integration staffing consulting firms.
    OPERATIONS MANAGEMENT Professionally developed individuals and led teams. Utilized project management skills to
    successfully improve performance of call centers and quality of technical-support and customer-service operations.
    QUALITY AND PROCESS IMPROVEMENT Implemented total-quality-improvement processes and advanced techniques to
    enhance effectiveness of operations resulting in improved productivity.
    BUSINESS ACUMEN Over 20 years of business management experience effectively leading small to mid size companies.

    Professional Experience
    CO- FOUNDER, QUORUM TECHNOLOGIES, INC. & MEDX CONNECT, INC., SACRAMENTO, CA

    9/11-CURRENT

    Lead an IT consulting staffing company, providing not only IT staff but also call center and engineering talent generating three
    million dollars in annual revenue. Oversee corporate initiatives and monitors 3 associated organizations; Panterra, Purple
    talk/XCube Labs and Lifebot.

    MEDX CONNECT & QUORUM TECHNOLOGIES, INC., SACRAMENTO, CA

    5/99 9/11

    Co-founded IT consulting, call center and engineering companies that generated $3 million in annual revenue. Provided full range
    of enterprise solutions for non-for profits, education, hospitals, medical practices and other clients. Services included networking,
    IT infrastructure, wireless technologies and virtualization.

    VICE PRESIDENT AND CHIEF OPERATING OFFICER/CO-FOUNDER

    Oversaw all operations. Led business development activities that generated significant growth and revenue establishing new
    contracts. Developed corporate strategic visioning in collaboration with the CEO and Board of Directors. Implemented
    business plans to achieve growth and profitability.
    Established operational policies, and procedures based on industry best practices. Developed and ensured high
    quality standards. Conducted ongoing analysis of work- flow, engineering and program management.
    Directed staffing for over 11 employees and outsourcing of services. Recruited, hired, trained and supervised
    professional staff and managers. Mentored and coached personnel to ensure high level of performance.
    Oversaw and directly handled business-development and operation initiatives. Prepared proposals and contracts.
    Established relationships with prospects and vendors.
    Managed client relationships. Provided quality customer service. Maintained high levels of customer retention.
    Responsible for problem resolution. Resolved disputes. Collaborated with legal team to reduce risk of litigation.

    CONNIE BRUNO RESUME PAGE 2, PROFESSIONAL EXPERIENCE CONTINUED


    THE MONEY STORE HILLS DIVISION, SACRAMENTO, CA

    7/96 5/99

    Advanced through positions of progressive responsibility. Received numerous performance awards at leading mortgage firm.

    ASSISTANT VICE PRESIDENT , CUSTOMER SERVICE

    Significantly increased productivity. Reduced employee turnover by 20% as executive responsible for customer service and
    for call-center operations and policies. Led total-quality-management initiatives to support corporate vision and goals.
    Introduced a performance management system that recognized contributions, challenged staff to accept responsibility and
    empowered them to make decisions.
    Directed customer service management team and 50 call-center representatives.
    Established and refined productivity and quality standards for Customer Service Department. Utilized analysis of
    internal work -flows and monitoring of customer-service units. Implemented process improvements.
    Informed Senior Management of status and performance of call-center operations. Provided statistical, graphical and
    narrative reporting.
    Assured compliance with Federal, state, local laws and regulations. Trained staff. Monitored adherence to
    requirements.
    Participated in internal and external audits.

    INFORMATION TECHNOLOGY PROJECT MANAGER

    Consistently delivered quality results on IT projects below projected budget. Earned awards and a promotion, in recognition of
    performance as project manager.
    Managed full cycle of IT projects to modernize and improve operations. Ensured results were within budget and met
    all requirements.
    Created and managed project teams. Hired and supervised staff and external service providers.
    Developed reports Maintained records and monitored timelines, resource allocation, scope, contract negotiations,
    budgets and business requirements.

    SENIOR CLIENT ACCOUNT REPRESENTATIVE/TELECOMMUNICATIONS PROJECT MANAGER

    Coordinated and supervised teams. Directed telecommunications projects to ensure enterprise-wide solutions and strategies.
    Earned promotion due to successful results.
    Served as assigned point of contact for internal users and departments on implementations, migrations and upgrades.
    Ensured project met all requirements.

    ASPECT TELECOMUNICATIONS, SAN JOSE, CA


    BUSINESS APPLICATIONS CONSULTANT

    11/95 to 7/96

    Managed all components of software-related activities for provider of applications and other solutions to support clients
    who operate call centers.
    Provided customer support and training on business solutions and applications for call-center environments.
    Taught software administration, and management of call centers.
    Provided comprehensive training and support on how to monitor system and manage resources.
    Conducted Application Design Workshops for customers.

    Community Involvement and Associations


    Sponsor and/ or Volunteer service leadership roles with the following organizations:
    Enloe Medical Center, American Red Cross, Sutter Solano, Society for the Blind, Mid -Town Medical
    Group, WEAVE, Police Associations, Veterans Associations, Save the Children International, Salvation
    Army, Goodwill, Make A Wish Foundation, Mugs with Hugs, Boys and Girls Club, Girl Scouts, Womens
    Empowerment, American Cancer Society, Catholic Church, National Association for Professional
    Women (NAPW), Women in Technology International (WITI)

    PUBLICATIONS
    Healthcare Industry Insights for MD News, Important Points When Deploying Practice
    Management EMR Solutions, 8/10/07
    https://www.linkedin.com/in/conniebruno

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