Welcome To Accor June 2014 MIS UPDATE
Welcome To Accor June 2014 MIS UPDATE
Welcome To Accor June 2014 MIS UPDATE
BRANDS
DISTRIBUTION
The Group
presentation
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Welcome to Accor
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
4,426
3,894
3,973
4,065
4,121
3,871
3,982
4,111
4,229
3,436
3,600
2,600
1,400
400
1
70
1967
1974
1983
1980
1997
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
Easy to remember
Same pronunciation in French and English
Starts with the Letter A
Entitled Accor as the Group name in 1983
SOLIDARITY ACCOR
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Accor,
the worlds largest hotel operator
FIGURES AT 31/12/2013
MORE THAN
MORE THAN
MORE THAN
REVENUE OF
160,000
3,600
460,000
5,536
EMPLOYEES IN ACCOR
BRAND HOTELS
HOTELS
ROOMS
MILLION
IN 2013
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
FIGURES AT 31/12/2013
Accor worldwide
SOLIDARITY ACCOR
3,576
461,719
92
HOTELS
ROOMS
COUNTRIES
North America
16 hotels
4,716 rooms
France
1,540 hotels
139,500 rooms
Hotel portfolio
by operating structure:
7
SUSTAINABLE DEVELOPMENT
Asia Pacific
567 hotels
109,169 rooms
41 %
32 %
27 %
OWNED AND
LEASED
MANAGED
FRANCHISED
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
REGIONAL
BRANDS
LUXURY
UPSCALE
MIDSCALE
ECONOMY
FRANCE
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
121 HOTELS
30,941 ROOMS
41 COUNTRIES
FIGURES AT 31/12/2013
<
sofitel.com
>
Sofitel So Bangkok Thailand
GROUP
HISTORY
BRAND
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
81 HOTELS
23,264 ROOMS
24 COUNTRIES
FIGURES AT 31/12/2013
pullmanhotels.com
11
<
>
Co-meeting
Welcomer
Chill-out space
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
68 HOTELS
6,917 ROOMS
22 COUNTRIES
FIGURES AT 31/12/2013
mgallery.com
13
<
>
Harbour Rocks Hotel Sydney Australia
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
CHINA
13 HOTELS
INDONESIA
2 HOTELS
MORE THAN
4,400 ROOMS
Grand Mercure Shanghai Zhongya China
FIGURES AT 31/12/2013
15
<
>
Grand Mercure Jakarta Harmoni Indonesia
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
743 HOTELS
91,083 ROOMS
51 COUNTRIES
FIGURES AT 31/12/2013
16
<
>
Mercure Arbat Moscow Russia
17
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
402 HOTELS
76,383 ROOMS
60 COUNTRIES
FIGURES AT 31/12/2013
<
novotel.com
18
>
The new generation room designed by
Atome Associs
In Balance by Novotel
Novotel London Blackfriars United Kingdom
Meeting@Novotel
19
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
30 HOTELS
3,736 SUITES
9 COUNTRIES
FIGURES AT 31/12/2013
suitenovotel.com
20
<
>
Suite Novotel Malaga Centro Spain
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
90 APARTHOTELS
9,848 APARTMENTS
8 COUNTRIES
FIGURES AT 31/12/2013
21
<
>
Adagio Caen Centre France
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
14 THALASSOTHERAPY
CENTRES
18 HOTELS
SOFITEL
PULLMAN
MGALLERY
NOVOTEL
MERCURE
IBIS
4 COUNTRIES
FIGURES AT 31/12/2013
<
thalassa.com
22
>
Sofitel Quiberon Thalassa sea & spa France
Family album
IBIS
MEGA BRAND
23
MODERNITY
WELL-BEING
WELL-BEING
AT THE BEST PRICE
ESSENTIAL COMFORT
AT A BUDGET PRICE
Hotels characterized by
spirit of service and the best level
of comfort in their segment.
A positive and
contemporary brand.
A clever and
relaxed brand.
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
1,000 HOTELS
124,022 ROOMS
59 COUNTRIES
FIGURES AT 31/12/2013
24
<
>
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
233 HOTELS
21,156 ROOMS
21 COUNTRIES
FIGURES AT 31/12/2013
25
<
>
ibis Styles Paris Pigalle Montmartre France
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
563 HOTELS
46,547 ROOMS
16 COUNTRIES
FIGURES AT 31/12/2013
ibisbudget.com
26
<
>
New public areas
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
238 HOTELS
17,906 ROOMS
FRANCE
Twin room
FIGURES AT 31/12/2013
<
hotelF1.com
27
>
hotelF1 Marne la Valle Collgien France
Three-person room
Reception
GROUP
BRANDS
DISTRIBUTION
Our
websites
28
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
www.
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
JOHN SMITH
123456 1 12345678 1
12/08
31
NATIONAL
VERSIONS
29
16
LANGUAGES
1,100
HOTEL
VIDEOS
+ 3,000 15
HOTELS
LANGUAGES APPLICATIONS
to economy
4 status levels: Classic, Silver,
Gold, Platinum
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
30
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
are 60%
SOLIDARITY ACCOR
Le Club members
Non
Member
Members DO
31
SUSTAINABLE DEVELOPMENT
Stays
with Accor
Spend
with Accor
1.3
EUR 359
2.1
EUR 538
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
15%
of Le Club members are
Platinum
Advantage Plus
elite members
47%
=
GROUP
33
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
GROUP
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Nature
Health
1. Ensure
healthy interiors
2. Promote
responsible
eating
3. Prevent
diseases
34
1
4. Reduce
Innovation
Carbon
7. Reduce our
10.Encourage
energy use
eco-design
5. Expand waste
8. Reduce our
recycling
biodiversity
CO2 emissions
9. Increase
the use of
renewable
energy
Local
6. Protect
21 COMMITMENTS
11.Promote
sustainable
building
12.Introduce
sustainable
offers and
technologies
Employment
5
13.Protect children
from abuse
14.Support
responsible
purchasing
practices
15.Protect
ecosystems
Dialogue
6
16.Support
employee growth
and skills
17.Make diversity
an asset
18.Improve
quality of
worklife
7
19.Conduct our
business openly
and transparently
20.Engage our
franchised and
managed hotels
21.Share our
commitment
with suppliers
GROUP
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
2015 TARGETS
EXTRACTS
Nature
Health
1
1. Ensure
healthy
interiors
35
2. Promote
responsible
eating
3. Prevent
diseases
4. Reduce our
water use
5. Expand waste
recycling
6. Protect
biodiversity
2015 Target:
2015 Target:
85% 80%
2015 Target:
95%
2015 Target:
15%
2015 Target:
85%
2015 Target:
of hotels use
eco-labeled
products
of hotels promote
balanced dishes
of hotels organize
disease prevention
training for employees
reduction in water
use between 2011 and
2015 (owned/leased
& managed hotels)
of hotels recycle
their waste
of hotels participate in
the Plant for the Planet
reforestation project
60%
Serge Detalle
GROUP
BRANDS
DISTRIBUTION
CSR PROGRAM
A TREE FOR A CHILD
( Corporate Social
Responsibility )
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Recycle...WASTE MANAGEMENT
GROUP
BRANDS
DISTRIBUTION
HUMANS RESOURCES
CSR PROGRAMS
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Serge Detalle
COLLABORATIVE FOREST
MANAGEMENT
Key
point
Remember:
100,000
to
Trees
are
planted on 50 ha of land in
Central Java. These are the
result
of
cooperation
program
between
Accor
Indonesia, Perhutani (Stateowned forest management
company) and Community
forest group Karya Lestari
GROUP
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Before
After
Now
GROUP
BRANDS
DISTRIBUTION
HUMANS RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
CSR
Planet
PROGRAMS
21 (21 April
Earth
2012)
Guest
Mangrove
day
Plantation
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Linking cultures
Solidarity Accors ambition:
Linking cultures and providing
support for the development of
individuals and their integration
into the community.
Philippines NGO Virlanie For the last three years, supporting the insertion of underprivileged
young people by giving them access to training in the service professions.
3 areas of commitment:
Local know-how
Training and insertion
FIGURES AT 31/12/2013
solidarity-accor.com
8,500
EMPLOYEES
INVOLVED
41
179
PROJECTS
SUPPORTED
37
COUNTRIES
GROUP
BRANDS
DISTRIBUTION
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT
SOLIDARITY ACCOR
Thank you
accor.com
Facebook.com
Twitter.com
/Accor
@Accor
Photographs : Coco Armadeil, Carole Bellaiche, Marc Bertrand, Jol Biletta, Thierry Bout, Renaud Callebaut, Rmy Cortin, Eric Cuvillier, William Denizet, Heru Desanto, Serge Detalle, Brice Dirles, Tom Evangelidis, Grgoire Gardette,
Rodney Hyett, Getty Images, Jacques-Yves Gucia, Gu Han, Alan Keohane, Christopher Kewish, Vichai Kiatamornvong, Stephan Kraus, Rodolphe Optich, Seree Palanusont, Slava Pozdnyakov, Anne-Emmanuelle Thion, Thierry Truck,
Philippe Wang, Christoph Weiss, Steve Wells, Boris Zuliani.