FY15 SERVICE TRAINING

BRAVIA W85C

Service, Quality & Environment (SQE) Sony Europe

Product Information &

Specifications

Spec Summary
W85C Series

Official Model Name

KDL-65W859C
KDL-65W859C
KDL-65W858C
KDL-65W858C
KDL-65W857C
KDL-65W857C
KDL-65W855C
KDL-65W855C
KDL-65W855C
KDL-75W855C
KDL-75W855C
KDL-75W855C

Destination
CEI
UKA
CEI
UKA
CEI
UKA
CEI
UKA
CEI
CEI
UKA
CEI

Product Code
18709300
18709301
18709200
18709201
18709100
18709101
18697000
18697001
18735720
18695300
18695301
18735820

Chassis
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G
GN1G

Segment
XMH
XMH
XMH
XMH
XMH
XMH
XMH
XMH
XMH
XMH
XMH
XMH

ScreenSize
65
65
65
65
65
65
65
65
65
75
75
75

Chassis: GN1G
Segment : XMH
Inch sizes: 65/75
Backlight type: Edge LED
2K/4K resolution: 2K
3D format: Yes (Active)
Speaker : 10W+10W (Down Firing)
Sony Android TV
Turner: DVB-C/T/T2/S2
Wi-Fi/Bluetooth integrated: Yes
Slim design / Aluminium frame

Finish colour
Black
Black
Black
Black
Silver
Silver
Black
Black
Black
Black
Black
Black

Exterior
Bezel: Aluminium Black

Stand: Silver Mirror Shaft / Dark Chrome Mirror Shaft

Bezel: Aluminium Silver

Slim Design

Remote Control

RMT-TX100D
(New FY15 IR remote control w/ Netflix button)

Back Chassis Layout

Removing Rear Cover

STEP1

STEP2

REMOVE AC COVER
REMOVE SCREW

& CONNECTOR

Procedure To Disassemble Under Cover (Standing position) for 65 (KDL- 65W85*C)

23

4(Stand screw)

Procedure To Disassemble Under Cover (Standing position) for 75 (KDL- 75W85*C)

24

4(Stand screw)

by two people

Please take out same timing both side Under Cover

10

Back Chassis Overall Layout

LVDS FFC
BMX BOARD

GL1SB BOARD

SWITCH UNIT

SPEAKER (B)
SPEAKER (A)
SMARTCORE

B-Board

G-Board

Switch Unit

Module

SF4

SM

SM-G

Button

From RB2 (FY14) XML

From GN1 (FY15)

- Different Power button mark
- TV button instead of HOME
- No arrow mark on key top

Characteristic

From ITC2 (FY13)

SmartCore Block

Software Update Procedure

for Service

USB software update

Note
Do not turn off TV set, disconnect it from power supply or remove USB device during update
Stop recording before starting firmware update
SW update process takes about 30 minutes

1.
2.
3.
4.
5.
6.
7.
8.
9.

Download file Sony_tvupdate_2015_xxxx_eua_auth.zip* and unzip it

Copy unzipped file to root directory of USB device
Turn on TV set
Insert USB device with SW update file into TVs USB slot
If SW version in USB device is newer than in TV set, SW update will be
automatically copied to TV. Message is shown on screen during copying.
After copying is completed, SW update is launched automatically. During update,
POWER LED will be flashing white and Update Icon will be shown on screen
TV will turn off and then turn back on during update
When SW update completed successfully message is shown on screen
Select OK and remove USB device from TVs USB slot

Note (*)
o Sony_tvupdate_2015_xxxx_eua_auth.zip SW update file for Sony 2K Android TV sets (GN1G Chassis)
o Sony_tvupdate_2015_xxxx_eub_auth.zip SW update file for Sony 4K Android TV sets (GN1T Chassis)

1:Download USB image and unzip file.

2:copy unzip file to USB sticks root folder.

3:Insert USB stick to TV.

4:USB image is newer soft version.

Automatically show message and start update.
Please follow directions.
Copying update file from USB. Please wait...

4:USB image is not newer soft version.

Automatically show message and start update.
Please follow directions.
No newer version of the system software was found.
Please remove the USB device and select OK to exit.

Preparing for system software update. During the

system software update, the TV will automatically
restart. Please do not remove the USB device until an
update complete message is displayed. The update may
take up to 30 minutes to complete.

The system software update is complete.

Some user settings may have changed during the update.
Please remove the USB device and select "OK" to exit.

5: finished

5: finished
19

Behavior when updating software

Update icon displays on screen during update

Blinking white LED under

SONY logo during update

Dont AC OFF during update!

Service Adjustments (Service

Mode)

How to Enter Service Mode

From Standby Mode
1. Go to TV standby condition by remote commander.
2. Press i+ (info)/Display, 5, Volume+ then TV power on remote.
3. You can see Service menu on display.

4
Service Mode

Model Information

>>

Self diagnosis History

>>

Video / Audio

>>

Panel / PQ

>>

General Setting

>>

Tuner

>>

Wifi

>>

[</>] Set [Home]Exit

22

Service Menu

Software Version
1)

In Service Mode, select Model Information, press Enter or button to enter Status Information
Service Mode

Model

Model Information

>>

Self diagnosis History

>>

Video / Audio

>>

Panel / PQ

>>

General Setting

>>

Tuner

>>

Wifi

>>

Status Information
Model Information
Model Number Setting
SERIAL NUMBER EDIT

>>
>>

[</>] Set [Home]Exit

[</>] Set [Home]Exit

2) Press Enter or Back button to

return to Service Mode

>>

Main Micro
SW Version:
NVM Version:
Boot Version:
PQ Version:
AQ Version:

TM1.000
TD1.000
TB1.000
PQ1.000
AQ0.00X

<Ext>
exFRC:
CameraVID:
CameraPIC:
CameraFW:

89.AB.CD.EF
0x054C
0x0A92
0x2207

Service Mode
Model Information

>>

Self diagnosis History

>>

Video / Audio

>>

Panel / PQ

>>

General Setting

>>

Tuner

>>

Wifi

>>

[</>] Set [Home]Exit

23

Serial Number Edit (1)

1)

In Service Mode, select Model

Information by pressing or then
pressing Enter or button to enter
inside.
2)
Select Serial Number Edit by pressing
or button then pressing Enter or
button
3)
Press or to input numbers
4)
After user input data , press <Enter>
Pop-up dialog appear to confirm input data
correct
Serial Number can be set ONLY ONCE
5) Press or button to select YES
or NO. Select YES if input data is
correct. Select NO if input data is
incorrect. Press <Enter> to save
answer.

Service Mode
Model Information >>
Self diagnosis History >>
Video / Audio
>>
Panel / PQ
>>
General Setting
>>
Tuner
>>
Wifi
>>

>>

[</>] Set [Home]Exit

Mode

Status Information
Model Information
Model Number Setting
Serial Number Edit
_

>>
>>
_

>>

Service Mode
Status Information
Model Information
Model Number Setting
Serial Number Edit
9

>>
>>
9 9

Input Data correct?

Yes

No
24

Serial Number Edit (2)

Service Mode

If YES is selected, the input data is saved into

EEPROM. SERIAL NUMBER EDIT is grayed out
and the serial number that has been input is
displayed. User will not able to edit anymore.

Status Information

>>

Model Information

>>

Model Number Setting

<[

KDL-40X500B

Serial Number Edit

If NO is selected, the input data is not saved

into EEPROM. The serial number that has
been input is displayed. User can still edit the
Serial Number.

]>

9999999

Service Mode
Status Information

>>

Model Information

>>

Model Number Setting

Serial Number Edit

<[

KDL-40X500B
9 9 9 9 9 9 9

Input Data correct?

Yes

25

No

]>

Model Number Setting

1)

In Service Mode, select Model

Information by pressing or
then pressing Enter or button
to enter inside.
2)
Select Model Number Setting by
pressing or button then
pressing Enter or button
3)
Press or arrow key to scroll
Product Name Candidate.
(e.g. KDL-50W808C CEI)
4) Select one Product Name from the list,
press <Enter> will pop dialog to inform
user to confirm data
Model dependent settings will be
overwritten into EEPROM.

Service Mode

Service Mode
Model Information

>>

Self diagnosis History

>>

Video / Audio

>>

Panel / PQ

>>

General Setting

>>

Tuner

>>

Wifi

>>

Status Information

>>

Model Information

>>

Model Number
Setting
Serial Number Edit

[</>] Set [Home]Exit

[MODEL_NUMBER_SETTING]

____________

OK

26

Self Diagnostic History

Error Naming

1)
2)
3)
4)

Go to TV standby condition by remote commander.

Press i+ (info), 5, Volume + then TV power on remote.
Select Self diagnosis history by pressing button
You can see Self Check.

Smart Core
Red LED
blinking count

Service Mode
Model Information

>>

Self diagnosis History

>>

Video / Audio

>>

Panel / PQ

>>

General Setting

>>

Tuner

>>

Wifi / BT

>>

SDB Service Menu

>>

Error
Count

Error
timestamp
for last
recorded
error

Error
timestamp
for second
last
recorded
error

Error
timestamp
for 3rd
last
recorded
error

[</>] Set [Home]Exit

OR

1)Go to TV standby condition by remote commander.

Self Diagnosis Display
2) Press i+ (info), 5, Volume - then TV power on remote.
Panel Operation Time is recorded every
3)You can see Self Check.
30 min, but Total Operation Time is recorded
Total Operation Time [hr] Boot Count Panel Operation Time [hr]
4) To Exit Press Power Off & On.
every 1 hr. Therefore, the panel op. time might
become larger than the total op. time.
Format of error timestamps
YYMMDDhhmmss (in UTC)
Example:
150823132523 -> Aug 23 2015 13:25:23 UTC
* Only when time is set, an error timestamp
is saved.

Panel operation time clear: <7> -> <0>

NOTE. You cannot clear error history.

27

Service Procedure for B* Board

Replacement

1) Replace B* board
2) After AC Plug-in, wait for 30s then turn on TV by power key on TV or remote commander
One of the three cases may happen depending on the TV model and the service B* board:
Case #1: LCD has no picture and Smart Cores LED is 3x red blinking go back to step1 (verify B
board is properly connected; order new B board if symptom persists)
Case #2: LCD has no picture and Smart Cores LED is amber & green blinking or is white lit
proceed with step 3 below
Case #3: LCD has picture and Smart Cores LED is white lit proceed with step 3 below
3) Update latest software by USB device
Insert USB memory stick containing software image into TVs USB. SMART CORE LED will change to
white blinking. After completes, TV will reboot by itself and turns on. IMPORTANT NOTE: Software
update process takes approximately 30 minutes.
4) Enter Service Mode
Put TV into standby by using remote commander, and then press following key sequence (four keys) on
remote commander within 1 minute: "Info (i+)" + "5" + "Volume Up" + "Power

5) Perform Model Number Setting by Service Mode

Select Model Information by pressing or button on remote control, press Enter or
button to enter inside, select Model Number Setting by pressing or button, press Enter
or button, press or button to scroll through model number list, select correct model
number (e.g. KDL-65W855C CEI), press Enter button to confirm data, and then press Enter
button again to write data into EEPROM.
6) Update latest software by USB device
The probability that this second software update will run is extremely low, but it is strongly
recommended trying it. After you insert a USB stick with latest software image, the system will autodetect it and display the message No newer version of software was found (in case this update is
not needed) or will automatically start copying the update onto the TV (in case this update is needed.)
7) Enter Service
8) Perform Serial Number Edit by Service Mode

Select Model Information by pressing or button on remote control, press Enter or

button, select Serial Number Edit by pressing or button, press Enter or button,
press or button to select numbers, press Enter button to confirm data, and then press
Enter button again to write data into EEPROM. IMPORTANT NOTE: Serial Number can be set ONLY
ONCE! Be careful not to make mistakes!

9) Perform WB/Gamma/Mura/CUC data transfer by Service Mode (for 4K TV sets only)

a) Select Panel / PQ by pressing or button on remote control, press Enter or
button, select WB/Mura/CUC data transfer by pressing or button, press Enter or
button, press or button to select WB/Gamma data transfer, press or
button to choose [1.T-con to SoC], then press Enter button
b) Repeat aforementioned steps for Mura data transfer and CUC data transfer
c) Press or button to select [Start], and press Enter to start transfer

10) Perform HDD re-registration by Service Mode (optional)

Select General Setting by pressing by pressing or button on remote control, press Enter
or button, select AAA by pressing or button, press Enter or button, result OK
or NG will be displayed after HDD re-registration is successful or failed.

Note: Perform HDD re-registration if, for e.g., during an in-home repair, a customer mentions, that hes using USB HDD recording (*)
function and he has some recordings on HDD that he wishes to keep. You will need the customers HDD in question. Perform this
step with connecting HDD-USB. Repeat it until all HDDs used are registered. If HDD re-registration step is not performed, customers
will not be able to view TV content recorded before B-board replacement.
(*) A the time of this writing, USB HDD recording feature is currently not yet available to Sony android TV models. This feature will be provided through TV
software update within year 2015.

11) Press Power button on remote commander to turn TV off, unplug TVs power cord from electrical
outlet, wait 10sec, plug TVs power cord back into electrical outlet, and then press Power button
again to turn TV on.

10) Perform HDD re-registration by Service Mode (optional)

Select General Setting by pressing by pressing or button on remote control, press Enter
or button, select AAA by pressing or button, press Enter or button, result OK
or NG will be displayed after HDD re-registration is successful or failed.

Note: Perform HDD re-registration if, for e.g., during an in-home repair, a customer mentions, that hes using USB HDD recording (*)
function and he has some recordings on HDD that he wishes to keep. You will need the customers HDD in question. Perform this
step with connecting HDD-USB. Repeat it until all HDDs used are registered. If HDD re-registration step is not performed, customers
will not be able to view TV content recorded before B-board replacement.
(*) A the time of this writing, USB HDD recording feature is currently not yet available to Sony android TV models. This feature will be provided through TV
software update within year 2015.

END