LEVEL 1

CERTIFICATE IN
TRAVEL AND TOURISM
STUDENT WORKBOOK

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CONTENTS
INTRODUCTION | 3
KEY PREPARATION POINTS | 4
EXAMPLES OF ACTIVITIES BASED ON SOME OF THE SYLLABUS TOPICS | 5
POSSIBLE ANSWERS TO THE EXAMPLES OF ACTIVITIES | 10
EXAM-TYPE QUESTION | 12
ANSWERS TO THE EXAM-TYPE QUESTION | 13
GLOSSARY | 14
VOCABULARY EXERCISE | 16

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INTRODUCTION
This student workbook is for candidates who want to prepare for Level 1 Certificate
in Travel and Tourism. It can be used in class or as self-study and provides guidance
on assessment and exam preparation to help candidates succeed in the qualification.
Please note that this workbook provides examples of activities based on some of the
syllabus topics and the list of industry-specific vocabulary included in the workbook
is only an example and not exhaustive, therefore the syllabus should be used as the
primary source of exam preparation. This workbook in conjunction with the Level 1
Travel and Tourism syllabus, sample paper and model answer available on the LCCI
website www.lcci.org.uk.
In this workbook, we will look at some of the important topics that candidates need
to understand. There will be an exercise on each point for candidates to complete.
Answers have been provided.
In addition, there is a sample exam question provided. The question is similar to the
questions that candidates will find in the Level 1 Certificate in Travel and Tourism
examination paper. A suitable answer has been given.
Also, at the end of the workbook, there is a helpful glossary of some of the terminology
and definitions used in the travel and tourism industry and a vocabulary exercise.
To work in the travel and tourism industry, candidates will need good communication
skills. EDI also offers English for Tourism qualifications (Written English for Tourism and
Spoken English for Tourism), available at Level 1 and Level 2, which will help candidates
to improve your English language skills, as required within the industry.
For more information about the English for Tourism qualifications, please visit the
relevant qualifications page on our website www.lcci.org.uk.

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KEY PREPARATION POINTS

There are four main syllabus topics which the candidates need to be familiar with:
1. Structure and Components of the Travel and Tourism Industry
2. Travel and Tourism Products
3. Different Types of Tourism
4. Working Roles in the Travel and Tourism Industry
The syllabus for this examination provides a comprehensive outline of the knowledge
that you will need to develop about how the travel and tourism industry is organised and
the working roles of the people employed there.
In the exam candidates will only be asked to give simple, 1 word or 1 phrase answers
or in some questions you may be asked to provide a sentence and give more details.
Candidates will not be asked to write a long piece of text in order to answer a question
in this exam.
It is important to remember that if candidates are asked to give three or four or five
answers to a question, that this is all that is required. If candidates provide more answers,
these will not be marked.
Marks will not be deducted for spelling, grammar or punctuation. However, candidates
who are non-English native speakers should ensure that they produce concise answers
and express their arguments clearly. Candidates should be able to understand and
correctly use the industry-specific vocabulary. Candidates should refer to the syllabus
for more information about the English language requirement.

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EXAMPLES OF ACTIVITIES BASED

ON SOME SYLLABUS TOPICS
You need to know that: Tourism is the fastest growing industry in the world. Travel is
undertaken for many different reasons for both leisure and business.
Tourists can be classified as international if they are travelling outside their own country,
or domestic if they are travelling for any reason within their own country. Tourists are
temporary visitors staying at least 24 hours at their chosen destination. People working
in the tourism industry in destination countries are responsible for ensuring that these
journeys provide the facilities and experiences that the traveller expects.
a) Tourists travel for a variety of reasons.
Think of as many reasons as you can as to why a person would want or need to travel to
another country.

The business traveller example: to attend a conference

The leisure traveller example: to visit friends or family

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b) The tourist may decide where to travel to for many different reasons.
decided by natural geographical features or a man-made attraction.

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It may be

Make a list of geographical features and man-made tourist attractions in your own
country or in others that would attract business or leisure tourists.

Natural tourist attractions example: mountains for climbing or skiing

Man-made tourist attractions example: ancient temple

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c) You need to know that: The travel and tourism product is a combination of different
services, which are brought together by different sectors of the industry, in order to
meet the needs of the tourist.
This includes:
 Transportation
 Local services
 Attractions
 Government support
List as many examples of the travel and tourism product as you can under each heading

Transport example: scheduled and charter flights

Local services example: guides

Attractions example: theme park

Government support example: tourist offices

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You need to understand that tourist accommodation is a very important sector of

the travel and tourism industry.
For example:
 Serviced accommodation: hotels, motels, guest houses, bed and breakfast,
student/youth hostels
 Self-catering accommodation: villas, apartments, caravans, campsites, boats
 Privately owned accommodation: private homes, second homes, timeshares
You also need to know that tourist accommodation is graded according to facilities
and amenities and also location:
d) You need to be able to decide why a tourist may want to choose a specific
type of accommodation.
Make a list of your suggestions.

The type of tourist that would want to stay at each of these types of
accommodation (listed above). example: a business traveller could prefer a hotel

The reasons for the tourist to choose each of these types of accommodation.
example: a business traveller could choose a hotel with good local travel
connections

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The facilities that different types of tourist require at their chosen

accommodation. example: a family on holiday could choose a hotel with a
swimming pool

The difference that facilities, services, amenities and location make to the
grading of a hotel. example: a swimming pool; room service and good internet
connections would give a hotel a higher grading than a guest house without
these amenities

Additional reasons that could influence the tourists choice of

accommodation. example: entertainment nearby such as a cinema, theatre,
casino, golf course

The tourism product is not like other products that you can buy. For example, you
cannot try it in advance. **Suggest other ways in which tourism products differ from
other products.

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POSSIBLE ANSWERS TO THE

EXAMPLES OF ACTIVITIES
You could have listed the following:
a) Why travel?
 The business traveller could travel to another country or part of their own country to
attend a conference, for a meeting, to learn about or introduce and sell new products
and services, exchange knowledge.
 The leisure traveller could wish to visit friends and family but may also travel for the
purpose of education to study or learn a language, to learn about a different culture,
to visit interesting places both natural and man-made, for special interests such as
sport, art, food, to enjoy a better climate, for health reasons or for religious reasons.
b) Where to travel?
 Natural attractions such as sea/sand, coastal and rural areas of natural beauty, lakes
and mountain regions, wildlife
 Manmade attractions such as important historical sites, cities for business purposes
or cultural interests
c) Sectors of the travel and tourism industry
 Transportation - air travel, sea travel cruise ship, yacht, ferry, boat, car and car hire,
bus, coach, train.
 Local services resort representatives, site guides, land agents
 Attractions places of historic interest, areas of natural beauty, amusements
swimming pools, parks, theme parks, zoos, shopping areas, markets, nightlife, casinos,
music and dancing
 Government support tourist offices, funding of ports and stations for air, ship and
train, guides at historic sites, conservation and control of places of tourist interest,
improvement of infrastructure such as roads and public transport, local communal
services, education and training of service staff, promotion and publicity

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d) Choice of accommodation and grading

 Business travellers need accommodation convenient for work purposes with good
facilities for eating, working, meeting (including internet services), travelling and
relaxing
 Leisure travellers would choose accommodation suitable to their specific interests
for example: visiting places of historic, cultural interest, sports, health care, meeting
with family and friends
 A family group could need accommodation with specific amenities for children or
young adults or elderly family members (including disabled facilities) and close to
other places of interest or amusement in the area
 Grading of hotels and other serviced accommodation will depend on the facilities
that the hotel/accommodation provides. For leisure and business tourists these
services will include meals available in guest rooms, laundry, child care, amusements,
entertainment, restaurants, bars, as well as the standard/size/luxury of the public
areas and guest rooms
 Additional factors could include: cost, good sports facilities including swimming
pools, gardens and outdoor seating and relaxing areas, good restaurants with local
food, transport to local places of interests, shops, facilities for special interests and
support and facilities for groups.

**Tourism products differ from other products because you cannot see it or try it before
purchase and it cannot be delivered. It is no longer available once past the departure/
arrival date.

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EXAM-TYPE QUESTION
Now answer this question, which is similar to the type of question in the exam paper:
A. List 3 types of tourist accommodation

(3 marks)

B. Give 2 examples of accommodation that would be suitable for

families with young children and give 1 example of accommodation
which would not be suitable.

(6 marks)

C. The choice of destination for a family holiday will be based

on a number of factors. Give 3 possible factors.

(6 marks)

D. List 5 extra facilities that a family could want at their destination

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(10 marks)

Total 25 marks

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ANSWERS TO THE EXAM-TYPE

QUESTION
You could have listed the following:
(a) 3 types of tourist accommodation:
Hotel
Self-catering villa
Second home
You could also have given:
Caravan
Boat
Bed and Breakfast
Guest house
Youth hostel
Timeshare

(1 mark)
(1 mark)
(1 mark)

(b) 2 types of accommodation suitable for families with young children:

Self-catering apartment or villa
Hotel with adjoining rooms and facilities for children
You could also have given:
Camping caravan, tent

(2 marks)
(2 marks)

1 type of accommodation that would not be suitable:

Youth hostel
You could also have given:
boat

(2 marks)

(c) 3 factors for destination choices:

Seaside safe environment for young children
Climate
Cost
You could also have given:
Countryside, farms
Theme park e.g. Disneyland
Good transportation links

(2 marks)
(2 marks)
(2 marks)

(d) 5 extra leisure facilities for adults and children

Amusements for children (on site or nearby)
Child minding services
Safe play areas
Good (early) eating facilities for adults with children
Entertainment for adults (on site or nearby)

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(2
(2
(2
(2
(2

marks)
marks)
marks)
marks)
marks)

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GLOSSARY
You need to understand and use the specialised vocabulary and idiomatic
terminology commonly used in the travel and tourism industry. This is a list of
some words, definitions and expressions you will need:
Accommodation
adjoining/interconnecting rooms

rooms next to each other/with internal door

single room

room with 1 bed for 1 person

double/twin room

room with 1 large or 2 single beds

suite

bedroom, bathroom and sitting room

en suite

private bathroom

continental breakfast

bread, rolls, fruit juice, tea or coffee

full-board

meal arrangement of breakfast, lunch and dinner

half board

breakfast and either lunch or dinner

hotel chain

group of hotels owned by 1 organisation

front office

responsible for reception services of a hotel

porter service

assistance with luggage/baggage

room service

meals provided in guest room

motel

hotel with facilities for tourists travelling by car

villa, chalet

house rented to tourists self catering

guest house

small hotel with limited facilities

peak, off peak high/low season

depending on events, climate, school holidays

supplement

additional charges for services

fast food

low cost, hot food which can be purchased and eaten in or

taken out.

Types of tourist travel

independent

a tourist making his/her own arrangements directly with

airline or hotel

tailor-made holiday

holiday/trip organised for a specific tourist or group

inclusive/package holiday

holiday with accommodation, transport, transfers, other

services

self-catering

accommodation with facilities for tourists to prepare their

own meals

camping

open air facility with tourists living in a caravan or tent

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Attractions and sightseeing

man made

castle
cathedral
church
mosque
temple
monument
nightlife- theatre, concert hall, cinema, casino, disco
theme park/amusement park
shopping mall, market
spa health resort
zoo
souvenirs and handicrafts centre
sports facilities, stadiums,
events religious, festivals, sports

natural

sea, beach
lake,
river
safari park
nature reserve
waterfall
volcano
mountain
glacier

Transportation
charter flight

aircraft booked for a tour or tour operator not available

to book independently

scheduled flight

regular service available to fare paying passengers

cruise ship

holiday ship taking passengers to interesting places with

wide range of facilities on board.

ferry

regular service available to fare paying passengers (and

cars) to cross an area of water

coach

comfortable road transport available to independent and

groups of passengers

train

available to fare paying passengers often with a choice of

travel classes

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VOCABULARY EXERCISE
Find out what is meant by the following terms in air travel:

First class

Business class

Economy class

Check-in

Connecting flight

Hand baggage

Excess baggage

Flight crew

Ground crew

Security

Customs

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NOTES

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