Scribd Logo
Upload

Welcome to Scribd!

  • 41 views

    2 Charles W 2 0

    Uploaded by

    api-325003351
    Charles W. Robinson II is seeking a position that allows career growth and advancement utilizing his skills and education. He has over 15 years of experience in data analysis, administrative assistance, call center management, and retail management. His most recent role was as a Data Analyst for Jones Lang LaSalle Americas, where he maintains their data systems and trains others. He is educated in general studies and music business management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    2 Charles W 2 0

    Uploaded by

    api-325003351
    41 views3 pages
    Charles W. Robinson II is seeking a position that allows career growth and advancement utilizing his skills and education. He has over 15 years of experience in data analysis, administrative assistance, call center management, and retail management. His most recent role was as a Data Analyst for Jones Lang LaSalle Americas, where he maintains their data systems and trains others. He is educated in general studies and music business management.

    Original Description:

    Original Title

    2 charles w 2 0

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Charles W. Robinson II is seeking a position that allows career growth and advancement utilizing his skills and education. He has over 15 years of experience in data analysis, administrative assistance, call center management, and retail management. His most recent role was as a Data Analyst for Jones Lang LaSalle Americas, where he maintains their data systems and trains others. He is educated in general studies and music business management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    41 views3 pages

    2 Charles W 2 0

    Uploaded by

    api-325003351
    Charles W. Robinson II is seeking a position that allows career growth and advancement utilizing his skills and education. He has over 15 years of experience in data analysis, administrative assistance, call center management, and retail management. His most recent role was as a Data Analyst for Jones Lang LaSalle Americas, where he maintains their data systems and trains others. He is educated in general studies and music business management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Charles W.

    Robinson II
    Pittsburgh, PA 15227
    (412) 423-8311,
    [email protected]

    Objective
    Seeking a position that utilizes my skills, education, experience and provides opportunities
    for career growth and advancement.

    Experience
    Jones Lang LaSalle Americas, Inc.
    Data Analyst Healthcare accounts
    2016 Current

    Create and maintain the internal OVWO system using HTML coding for every new
    and current account.
    Ensure the data integrity is kept while being used in various platforms.
    Host meeting and trainings with the data managers, Accruent, IT, account team
    and call cneter to resove issues.

    Jones Lang LaSalle Americas, Inc.


    Administrative Assistant Office services
    2014 2016

    Manage office moves / space management and various projects utilizing


    OVSM/FMS and blueprints.

    Collaborating with vendors maintaining office appearance & condition & work
    order creation.
    Assist Presidents, Vice Presidents with invoices, editing RFPs, Proposals, Word,
    Excel, & PowerPoint documents.

    Set up and maintain the internal social media (SharePoint, Yammer, Newsletters)
    sites along with any audio/visual, telephone projects or issues.
    Assist with event planning, catering, office supplies and travel arrangements.
    Supervise and create tasks for work study students.

    Jones Lang LaSalle Americas, Inc. BMO Harris Bank


    Call Center Agent, Team Lead, Supervisor
    2008 2014
    As Supervisor for BMO Harris bank

    I was able to exceed the BMO stats / metrics that our call center team was held
    accountable for on a monthly basis for 4 years while addressing daily account
    concerns from the account & facility management team

    Going over and beyond my normal job duties I created and lead the Fun
    committee/ Reach out team to improve morale and share career development
    opportunities within the company.
    Daily duties included - Floor Management monitoring breaks, lunches, call times,
    write Ups, training, tracking performance and attendance, processing expense
    reports, time-sheets, and organizing and leading groups of people for various
    projects.

    As Team Lead for Bank of America

    In a 6 month time took an on-site manger single point of contact team lead role
    for a group of 18-24+ and I was able to turn around the group that had failing
    stats and was able to turn around and make a success.

    As agent for Multi-client call center

    While in the busiest account in the call center I was able to excel in call taking
    statistics and developed new stat tracking methods while solving emergency
    situations with property managers, service providers and building tenants in a
    timely fashion.
    Worked with several different accounts and understands the different procedures
    for solving facility issues on each one.

    K4/Innovative Technologies, Inc., Alexandria, VA

    2004 - 2008

    Document Processor/Inspector

    Worked with computers, copiers and scanners while keeping up a high level of
    production in a fast paced environment. Handled incoming and outgoing mail,
    reclassified documents, trained new employees, quality control, assembled and
    processed legal files and folders
    Used computer modules such as MS Word, MS Office, MS Outlook, TICRS-(IPC,
    CST, Retrieval), X-search, and Database Navigation Menu 2.2

    MVC Video, Alexandria, VA


    2004

    1998 -

    Manager

    Exceled in organizing the merchandise & product displays to ensure high sales
    and was utilized as a floater to improve numerous store sales.
    Worked with customers to make selections and resolve problems and complaints,
    tracked store sales, operated cash register and processed store receipts

    Education

    H.S. Diploma, General Studies

    1996

    Hayfield Secondary School, Fairfax, VA - 3 year course vocational course with printing presses,
    photography and darkroom procedures

    Certified in Artist Management and Music Business (accredited by ACCSCT)


    2004
    Omega Studios school of applied arts & sciences, Rockville, MD

    Developing Innovative Ideas for New Companies


    2015
    University of Maryland, College Park, MD

    You might also like