Hardware Management Console For Pseries - Maintenance Guide PDF

ERserver
Hardware Management Console for pSeries
Maintenance Guide
SA38-0603-05

ERserver
Maintenance Guide
SA38-0603-05
Sixth Edition (February 2005)

Before using this information and the product it supports, read the information in Safety Notices on page v,
Appendix B, Environmental Notices, on page 139, and .
A readers comment form is provided at the back of this publication. If the form has been removed, address
comments to Publications Department, Internal Zip 905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To
send comments electronically, use this commercial internet address: [email protected]. Any information that
you supply may be used without incurring any obligation to you.
International Business Machines Corporation, 2001, 2005. All rights reserved. Note to U.S. Government Users
- Documentation related to restricted rights - Use, duplication, or disclosure is subject to the restrictions set forth in
the GSA ADP Schedule Contract with IBM Corp.
Contents
Safety Notices . . . .
Electrical Safety . . .
Laser Safety Information
Laser Compliance . .
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v
v
v
v
Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About This Book .
ISO 9000 . . . . .
Highlighting . . . .
Accessing Information
Related Publications .
Trademarks . . . .
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ix
ix
x
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xi
Chapter 1. Reference Information . . .

Hardware Management Console Overview.
Managed System Operation . . . . .
HMC to Managed System Cabling . . .
Powering On and Off . . . . . . .
Power-On Self-Test . . . . . . . .
Specifications and System Unit Locations .
External AC Power Cable . . . . . . .
Service Inspection Guide . . . . . . .
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1
1
2
2
4
4
4
6
6
Chapter 2. Diagnostics Overview . . . . .

MAPs . . . . . . . . . . . . . . . .
Diagnostics, Test, and Recovery . . . . . .
PC-Doctor . . . . . . . . . . . . . .
Running PC-Doctor on a Desktop HMC . . .
Running PC-Doctor on a Rack-Mounted HMC
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. 9
. 9
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. 9
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Chapter 3. HMC Software Support . . . . . . . . . . . . . . . . . . . . . . . . . 11

Viewing the HMC Console Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Create a Service Shell or View a HMC Log . . . . . . . . . . . . . . . . . . . 11
Chapter 4. Maintenance Analysis
Entry MAP . . . . . . . . .
MAP 1020 Problem Determination
MAP 1520 Power . . . . . .
MAP 1530: Testing the HMC . .
Diagnostic Procedures . . .
System Unit Testing . . . .
Managed System Connection .
Modem MAP . . . . . . .
Ethernet MAP . . . . . . .
Disk Drive MAP . . . . . .
DVD RAM MAP . . . . . .
Diskette Drive MAP . . . . .
Display Problems . . . . .
Procedures
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13
14
15
17
17
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18
19
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24
25
26
28
29
Chapter 5. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . . 31

Symptom to Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Error Messages and Recovery Information . . . . . . . . . . . . . . . . . . . . . . 31
iii
Chapter 6. Removal and Replacement Procedures . . . . . . . . . . .

Service Procedures . . . . . . . . . . . . . . . . . . . . . . . .
General Information . . . . . . . . . . . . . . . . . . . . . .
Restoring the HMC Image . . . . . . . . . . . . . . . . . . . .
Removals and Replacements . . . . . . . . . . . . . . . . . . . .
Installing or Removing the 8-Port ASYNC Adapter . . . . . . . . . . .
Installing or Removing the 128-Port ASYNC Adapter . . . . . . . . . .
Removing an Adapter . . . . . . . . . . . . . . . . . . . . .
Exchanging a Disk Drive . . . . . . . . . . . . . . . . . . . .
Replacing the Planar and Performing the Flash (BIOS/VPD) update procedure
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. 95
. 95
. 95
. 96
. 98
. 98
. 101
. 102
. 102
. 103
Chapter 7. Hardware Management Console Parts

Parts Listing for a 6578-KLU . . . . . . . . .
Parts Listing for a 7040 (FC 7316) and 7315-C01 .
Parts Listing for a 7315-C02 . . . . . . . . .
Parts Listing for a 7310-CR2 and a 7315-CR2 . .
Parts Listing for a 7310-CR3 and a 7315-CR3 . .
Parts Listing for a 7310-C03 and a 7315-C03. . .
Parts Listing for a 7310-C04 and a 7315-C04. . .
HMC modem cable part numbers . . . . . . .
Telephone Cable Information . . . . . . . .
External Modems - Multitech II MT5600BA . . .
Internal Modem . . . . . . . . . . . . .
Power Cords . . . . . . . . . . . . . . .
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105
106
109
113
116
120
124
127
130
130
130
130
130
Appendix A. Service Focal Point. . . . . . . .

Getting Started . . . . . . . . . . . . . . .
Testing Error Reporting . . . . . . . . . . . .
Service Focal Point Settings . . . . . . . . . .
Automatic Call-Home Feature . . . . . . . .
Setting Up Surveillance . . . . . . . . . . .
Enabling Surveillance Notifications . . . . . . .
Working With Serviceable Events . . . . . . . .
Viewing Serviceable Events . . . . . . . . .
Viewing Serviceable Event Details . . . . . . .
Saving and Managing Extended Error Data . . .
Viewing and Adding Serviceable Event Comments .
Closing a Serviceable Event . . . . . . . . .
Updating Field Replaceable Unit (FRU) Information
Replacing an Existing FRU . . . . . . . . .
Adding a New FRU . . . . . . . . . . . .
Viewing Serviceable Event Partition Information . .
Hardware Service Functions . . . . . . . . . .
Activating and Deactivating FRU Identity LEDs . .
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133
133
133
134
134
134
135
135
135
136
136
136
137
137
137
138
138
138
138
Appendix B. Environmental Notices

Product Recycling and Disposal. . .
Environmental Design . . . . . .
Acoustical Noise Emissions . . . .
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139
139
139
139
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Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Product Recycling and Disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Battery Return Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
iv
Hardware Management Console for pSeries Maintenance Guide
Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing death or serious
personal injury.
Danger notices appear on the following pages:
v v
A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor
personal injury.
Caution notices appear on the following pages:
v v
Note: For a translation of these notices, see the System Unit Safety Information manual, order number
SA23-2652.
Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting devices attached to
the system.
CAUTION:
This product is equipped with a three-wire power cable and plug for the users safety. Use this
power cable with a properly grounded electrical outlet to avoid electrical shock.
C01
Laser Safety Information

CAUTION:
This product may contain a CD-ROM, DVD-ROM, or laser module on a PCI card, which are class 1
laser products.
C30
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with the IEC 825 (first edition
1984) as a class 1 laser product. Consult the label on each part for laser certification numbers and
approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to laser radiation
above a class 1 level during normal operation, user maintenance, or prescribed service conditions.
Data processing environments can contain equipment transmitting on system links with laser
modules that operate at greater than class 1 power levels. For this reason, never look into the end
of an optical fiber cable or open receptacle. Only trained service personnel should perform the
inspection or repair of optical fiber cable assemblies and receptacles.
C25, C26
vi
Data Integrity and Verification

IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption
or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures,
power fluctuations or outages, or component failures must verify the accuracy of operations performed and
data saved or transmitted by the system at or near the time of the outage or failure. In addition, users must
establish procedures to ensure that there is independent data verification before relying on such data in
sensitive or critical operations. Users should periodically check the IBM support websites for updated
information and fixes applicable to the system and related software.
vii
viii
About This Book

This book is used by the service representative to help repair hardware management console (HMC)
hardware failures. This book assumes that the service representative is trained to service the HMC system
hardware and the managed systems that are supported by the HMC.
This book provides maintenance information to help diagnose and repair problems that may occur on the
HMC. The HMC consists of a personal computer that runs software that is used to manage the
configurations of one or more other systems. Managed system is the term used in the book to refer to
systems that are managed by the HMC.
The HMC is connected to one or more managed system through a serial port. The managed systems are
capable of running logically partitioned configurations (LPAR) or symmetric multi-processor configurations.
The HMC provides the tools and interfaces to enable system administrators and service representatives to
perform installation, configuration, problem determination, and service tasks on the managed system.
Because the HMC can be connected to multiple managed systems, only one console is needed to perform
these tasks on numerous managed systems.
This book refers to other service documentation that is available for the HMC. The system-hardware part
of the HMC is based on the following personal computers:
pSeries HMC Machine Type and
Model Number
Personal Computer Machine Type

and Model Number
Supporting Hardware Maintenance

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
The maintenance documentation for the personal computers listed above is used to service the system as
a standalone system.
This book provides maintenance information for specific configurations of the HMC, including adapters and
devices that have been added to the configuration to provide communication between the HMC and the
managed system.
This book should be used if you have been directed to perform HMC tasks from the managed systems
service documentation.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing of this product.
ix
Highlighting
The following highlighting conventions are used in this book:
Bold
Identifies commands, subroutines, keywords, files, structures, directories, and other items
whose names are predefined by the system. Also identifies graphical objects such as buttons,
labels, and icons that the user selects.
Italics
Identifies parameters whose actual names or values are to be supplied by the user.
Monospace
Identifies examples of specific data values, examples of text similar to what you might see
displayed, examples of portions of program code similar to what you might write as a
programmer, messages from the system, or information you should actually type.
Accessing Information
IBM Eserver pSeries hardware publications are available online. To access the online hardware
publications, see the IBM Eserver pSeries and AIX Information Center at
http://publib16.boulder.ibm.com/pseries/index.htm. Click hardware documentation
Documentation for the AIX operating system is available at the IBM Eserver pSeries and AIX Information
Center at http://publib16.boulder.ibm.com/pseries/index.htm. Click AIX documentation. The AIX
Documentation CD contains the base set of publications for the operating system, including
system-management and end-user documentation.
Related Publications
The following publications provide additional information about the system:
Note: Each PC hardware maintenance manual, listed below, may reference more than one machine type
in the actual title of the publication. The title given in this section identifies only the PC machine
types and models crossed referenced in the following table:
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
v The IBM Hardware Management Console for pSeries Installation and Operations Guide, order number
SA38-0590, contains information to help users to operate the HMC and manage partitions on the
attached host systems.
v The managed systems service guide contains information about the system that is connected to the
HMC. The managed systems service guide directs the service representative to this book in the event
that the HMC and the managed system cannot communicate because of a problem with the HMC or the
cabling between the two systems.
v The Diagnostic Information for Multiple Bus Systems, order number SA38-0509, contains common
diagnostic procedures, error codes, service request numbers, and failing function codes for a managed
system. This manual is intended for trained service representatives. If a problem is related to the
Hardware Management Console, the Diagnostic Information for Multiple Bus Systems book directs the
service representative to the appropriate book for the HMC.
v The Hardware Maintenance Manual for IBM NetVista Computer types 6578 (available through
http://www.pc.ibm.com), part number 06P1504, contains information about servicing the HMC personal
computer.
computer.
computer.
computer.
v The Site and Hardware Planning Information, order number SA38-0508, contains information to help
you plan your installation.
v The Electronic Service Agent for RS/6000 Users Guide, contains information for use by the service
representative to help set up and use the Electronic Service Agent. The book is available on the CD
that is delivered with the HMC.
v The System Unit Safety Information, order number SA23-2652, contains translations of safety
information used in this book.
Trademarks
The following terms are trademarks of the International Business Machines Corporation in the United
States, other countries, or both:
v AIX
v Electronic Service Agent
v Eserver
v IBM
v NetVista
v pSeries
Other company, product, and service names may be trademarks or service marks of others.
About This Book
xi
xii
Chapter 1. Reference Information

This chapter provides reference information for the HMC.
Hardware Management Console Overview

The hardware management console (HMC) system is delivered with its software preinstalled on the disk
drive. After the system is installed and connected to a managed system, system management tasks can
begin.
Note: The 7315 Model CR3 requires a minimum HMC microcode level of Version 4 Release 4.0 to be
installed in the HMC.
The HMC uses its serial connection to one or more managed systems to perform various functions. The
HMCs main functions include the following:
v Providing a console for system administrators and service representatives to manage system hardware
v Creating and maintaining a multiple partitioned environment on a managed system
v Detecting, reporting, and storing changes in hardware conditions.
v Acting as a service focal point for service representatives to determine an appropriate service strategy
(Ethernet connection required)
v Displaying a virtual operating system session terminal for each partition
The HMC software does not have provisions for loading or running additional applications that are not
related to hardware management. All the tasks you need to maintain the managed system, the underlying
operating system, and the HMCs application code are available by using the HMCs management
applications.
Managed System Operation

The HMCs graphical user interface provides the functions needed to create and maintain a partitioned
environment on a managed system. Using the interface allows for direct manipulation of HMC-defined
objects and increased information regarding detected changes in hardware conditions.
The managed system can be run as a partitioned system, sometimes referred to as logically partitioned
(LPAR). This means that the managed system can run multiple operating systems simultaneously. The
system can also run as a large single partition, also referred to as a Full System Partition.
Partitioning provides users with the ability to divide a single managed system into several systems. Each
of these systems, running in a partition, is capable of running applications in multiple, independent
environments simultaneously. Logical partitioning makes it possible for a user to run a single application
using different sets of data on separate partitions, as if that application were running independently on
separate physical systems. By creating partitions, for example, a company can test its program in one
partition while developing the same program in another, at the same time, all using the same system. This
same system partitioning method is more cost-effective, potentially eliminating the need for a separate
test system.
The Full System Partition is no different from the traditional way of using a system. The single system
uses all of its resources as one system.
HMC to Managed System Cabling

To connect your HMC to a managed system, connect the serial cable into serial port 1 located on the back
of the HMC. Connect the other end of the serial cable into the HMC 1 connector located on the primary
I/O book of the managed system.
The managed system has two HMC ports that support connection of one HMC each. Two HMCs can be
connected to the same managed system for redundancy and convenience.
The following illustration shows the location of the serial ports on the back of the HMC and the HMC
connectors located on the system I/O book. As shown in this example, two HMCs are connected.
1 Primary Rack
3 Power Plug to External Power Source (wall
plug)
5 Optional Second HMC Connected to the
Primary I/O Book
2 Primary I/O Book

4 Primary HMC Connected to the Primary I/O
Book
Powering On and Off

During the process of powering on, the HMC checks to see which managed systems are available and
communicating with the console. To ensure that each managed system is available before you power on
the HMC, managed systems must be in standby mode or actively operating. Standby mode is indicated
by the OK shown in the operator panel after the managed system has the power connected and the initial
tests are complete.
Note: If the managed system is in an emergency power off (EPOW) condition, the managed system must
be brought to standby mode before the HMC can be used to power on the system.
To power on the HMC, do the following:
1. Press the Power button once to turn on the power.
2. When the system has finished the power-on self-test (POST), log in to the HMC by using your service
representative name and password.
To power off the HMC, do the following:
1. Log in to the HMC and select Power Off.
2. The HMC shuts down any applications that are running, and then turns off the HMC.
Note: If the HMC fails to respond and will not shut down and turn off the power, call for HMC software
support.
Power-On Self-Test
After power is turned on and before the operating system is loaded, the system does a power-on self-test
(POST). This test performs checks to ensure that the hardware is functioning correctly before the
operating system is loaded. During the POST, codes indicating the progress of the POST might appear on
the display. After the POST is complete, the HMC operating software loads and a login prompt appears.
Specifications and System Unit Locations

Your HMC system is based on one of the following listed PC machine types and models. Use the follwing
table when cross referencing between a PC and pSeries HMC Machine Type and Model Number.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
For information about system specifications and system unit locations, refer to Related Publications on
page x for a listing of PC hardware maintenance manuals. The publications are available through the
following web site:
http://www.pc.ibm.com
External AC Power Cable

To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly
grounded outlets.
Power cables used in the United States and Canada are listed by Underwriters Laboratories (UL) and
certified by the Canadian Standards Association (CSA). These power cords consist of the following:
v Electrical cables, type ST
v Attachment plugs complying with National Electrical Manufacturers Association (NEMA) L6-30P
v Appliance couplers complying with International Electrotechnical Commission (IEC) Standard 320, Sheet
C13 and C14
Power cables used in other countries consist of the following:
v Electrical cables, type HD21 or HD22
v Attachment plugs approved by the appropriate testing organization for the specific countries where they
are used
v Appliance couplers complying with the International Electrotechnical Commission (IEC) Standard 320,
Sheet C13 and C14
Service Inspection Guide

Perform a service inspection on the server when the following are true:
v The server is inspected for a maintenance agreement.
v Service is requested and service has not recently been performed.
v An alterations and attachments review is performed.
v Changes have been made to the equipment that may affect the safe operation of the equipment.
v External devices with their own power cables have those cables attached.
If the inspection indicates an unacceptable safety condition, the condition must be corrected before anyone
can service the machine.
Note: The owner of the server is responsible to correct any unsafe condition.
Perform the following checks:
1. Check the covers for sharp edges and for damage or alterations that expose the internal parts of the
server unit.
2. Check the covers for proper fit to the server unit. They should be in place and secure.
3. Perform the appropriate power-off procedures.
4. Open the covers.
5. Check for alterations or attachments. If there are any, check for obvious safety hazards, such as
broken wires, sharp edges, or broken insulation.
6. Check the internal cables for damage.
7. Check for dirt, water, and any other contamination within the server unit.
8. Check the voltage label on the back of the server unit to ensure that it matches the voltage at the
outlet.
9. Check the external power cable for damage.
10. With the external power cable connected to the server unit, check for 0.1 ohm or less resistance
between the ground lug on the external power cable plug and the metal frame.
11. Perform the following checks on each device that has its own power cables:
a. Check for damage to the power cord.
b. Check for the correct grounded power cable.
c. With the external power cable connected to the device, check for 0.1 ohm or less resistance
between the ground lug on the external power cable plug and the metal frame of the device.
12. Close the doors.
13. Perform the appropriate power-on procedures.
Chapter 2. Diagnostics Overview

The first step to service a managed system and the attached HMC (HMC) is to begin in the Diagnostic
Information for Multiple Bus Systems maintenance analysis procedures (MAPs). The Diagnostic
Information for Multiple Bus Systems, order number SA38-0509 directs the service representative to the
appropriate documentation depending on the type of problem that is to be isolated and repaired.
If a problem is determined to be in the HMC, see Entry MAP on page 14 for information about
diagnosing and repairing the HMC.
MAPs
The MAPs for the HMC are the starting point for diagnosing and repairing the HMC. The MAPs guide the
service representative to a specific repair action. There are occasions where the MAPs direct the service
representative directly to the service documentation for the personal computer. When this occurs, the
service documentation for the personal computer is used to complete the repair action.
Diagnostics, Test, and Recovery

The following tools are available to help identify and resolve hardware-related problems:
v Power-on self-test (POST)
POST beep codes
Error code format
v PC Doctor
When you are referred to the PC service documentation, refer to Related Publications on page x for a
listing of PC hardware maintenance manuals. The publications are available through the following web
site:
Note: Use the table located at the beginning of the related publications section to cross reference the PC
machine type and model number to the HMC machine type and model number.
PC-Doctor
PC-Doctor is a set of diagnostic and system information tools shipped with the HMC. In rack-mounted
HMC models, PC-Doctor is pre-loaded on the system. In desktop HMC models, PC-Doctor is included on
the HMC Recovery CDs for Release 3 Version 3.0 or later.
Running PC-Doctor on a Desktop HMC

Before accessing the PC-Doctor application on the desktop HMC models, you will need to create a
bootable diskette (referred to as the PC-Doctor diskette in the remainder of this section).
To
1.
2.
3.
4.
5.
create the diskette:

On a machine running Windows, insert a High Density Floppy Diskette in your diskette drive.
Insert volume 2 of HMC Recovery CD into the CD-ROM drive.
Select Start>My Computer.
Open the CD-ROM and go to the pc_diag directory.
Open the README file and follow the instructions for creating the PC-Doctor diskette using the
pc_diag.exe tool.
To
1.
2.
3.
run PC-Doctor:
Power off the HMC.
Insert the PC-Doctor diskette you created.
Power on the HMC,
If the HMC does not read the PC-Doctor diskette upon startup, it may be due to the startup sequence. To
make the PC-Doctor diskette the primary startup media, do the following:
1. Turn off the power to the HMC.
2. Turn the power to the HMC back on and press F1 when the Setup Utility prompts during startup.
3. Select the Startup tab.
4. Highlight Startup Sequence and press Enter.
5. Under Primary Startup Sequence, make sure the first startup device is set to Removable. Then
follow the remainder of the instructions on the screen to complete the procedure.
Running PC-Doctor on a Rack-Mounted HMC

To
1.
2.
3.
10
run PC-Doctor on a rack-mounted HMC:

Turn off the power to the HMC.
Turn the power to the HMC back on and press F2 when the Setup Utility prompts during startup.
Select Diagnostics and follow the instructions on the screen.
Chapter 3. HMC Software Support

The software support organization uses the Problem Determination application to look at the HMCs
internal code and determine how to fix a software problem.
Only a service representative or support representative can access this feature. When the hscpe user
selects the Microcode Maintenance feature, the system prompts the service representative for a password.
The service representative must contact software support to obtain this password.
Viewing the HMC Console Logs

The console logs display error and information messages that the console has logged while running
commands. The service representative can use this information to learn more about what caused an error
and how to resolve it. The HMC classifies log entries as either an informational message or an error
message. Log entries are identified with an I or E, respectively. The HMC lists these log entries
chronologically, with the most recent shown at the top of the list.
Use the HMC Console Log to view a record of HMC system events. System events are activities that
indicate when processes begin and end. These events also indicate whether the attempted action was
successful.
How to Create a Service Shell or View a HMC Log

To
1.
2.
3.
open a service shell and view the HMC log, do the following:
Contact HMC support and obtain the PE password for the HMC.
Log onto the HMC using hscpe user id. The customer must first create this account.
Open the restricted shell by doing one of the following:
v To open the restricted shell when working from a HMC console: right click on the desktop and select
Terminals then select rshterm.
v To open the restricted shell when working from a remote console: ssh to the HMC.
4. Use the pesh command to access a service shell. (To access a service shell, see How to Create a
Service Shell or View a HMC Log.) From the service shell command line type pesh then the HMC
serial number. (pesh serial number)
Note: The HMC serial number should be entered in uppercase.
When prompted , enter the password that was received from HMC support.
5. Run the showLog command.
The log includes the following information:
v The events unique ID code
v The date the event occurred
v The time the event occurred
v The logs type
v The name of the attempted action
v The logs reference code
v The status of the log
To view a particular event, do the following:
1. Select an event by clicking once on it.
2. Press Enter to get to a summary of the log you selected. From here, you must select a Block ID to
display. The blocks are listed next to the buttons and include the following options:
11
v Standard Data Block

v Secondary Data Block
v Microcode Reason / ID Error Information
3. Select the data block you want to view.
4. Press Enter. The extended information shown for the data block you selected includes the following:
v Program name
v Current process ID
v
v
v
v
v
v
v
Parent process ID
Current thread priority
Current thread ID
Screen group
Subscreen group
Current foreground screen process group
Current background screen process group
For information about error messages displayed and recovery for these messages, see Error Messages
and Recovery Information on page 31.
12
Chapter 4. Maintenance Analysis Procedures

Use the information in this chapter to diagnose and repair problems that are related to the hardware
management console (HMC). You should use these maintenance analysis procedures (MAPs) when
directed from the managed systems service documentation, or when a problem with the HMC is
suspected.
Note: If you are looking for procedures that are related to servicing the HMC, see the following for:
v Diagnostic information and service tips, go to Chapter 2, Diagnostics Overview, on page 9.
v Removing and and replacing parts, go to Chapter 6, Removal and Replacement Procedures, on
page 95.
v Backing up disk drive information on the HMC, refer to the IBM Hardware Management Console
for pSeries Installation and Operations Guide, form number SA38-0590, for backup procedures.
v Restoring disk drive information on the HMC, refer to the IBM Hardware Management Console
for pSeries Installation and Operations Guide, form number SA38-0590, for backup procedures.
v Checking modem settings. Refer to the IBM Hardware Management Console for pSeries
Installation and Operations Guide, form number SA38-0590.
v For additional PC maintenance information, refer to Related Publications on page x for a listing
of PC hardware maintenance manuals. The publications are available through the following web
site:
13
Entry MAP
To start, find the symptom in the Symptom column of the following table. Then, perform the action
described in the Action column.
Symptom
Action
Operator reported that the HMC did not start, but no

other problems were reported.
Go to MAP 1020 Problem Determination on page 15.
Operator reported Communication not active on the

HMC.
Go to Managed System Connection on page 19.
Operator reported communication problems with a

remotely connected HMC or a managed system.
Power Problems
Go to MAP 1520 Power on page 17.
HMC Boot Problems
Display problem
Go to Display Problems on page 29.
DVD-RAM drive problem
Go to DVD RAM MAP on page 26.
Disk drive problem
Go to Disk Drive MAP on page 25.
Diskette drive problem
Go to Diskette Drive MAP on page 28.
Ethernet LAN problem
Go to Ethernet MAP on page 24.
You need to test the system to verify a problem with any Go to System Unit Testing on page 18.
of the following:
v display
v diskette drive
v DVD-RAM Drive
v disk drive
v Ethernet LAN
Eight character error code begining with HMC received
when using the HMC graphical user interface.
Go to Chapter 5, Error Code to FRU Index, on page 31.
HMC does not communicate through the modem.
Go to Modem MAP on page 21.
PC Doctor diagnostic tests detected an error.
Refer to Related Publications on page x for a listing of

PC hardware maintenance manuals. The publications are
available through the following web site:
If a part is called out for replacement, see Chapter 7,
Hardware Management Console Parts, on page 105 for
parts that are not included in the personal computer
service documentation.
Problems understanding the usage of the HMC.
Go to IBM Hardware Management Console for pSeries

Installation and Operations Guide.
All other problems (for example: HMC graphical user

interface unresponsive, parity errors, power, POST
codes, blank display, mouse, or keyboard).
Symptoms not in this list.
14
MAP 1020 Problem Determination

Use this MAP to determine if there is a problem with the HMC hardware. This MAP might direct you to
procedures in different sections of this book or to other books.
Step 1020-1
Note: If the HMC is running, shut down the console by exiting the graphical user interface, the PC should
turn off the power automatically. If the PC cannot turn off the power, then turn the power switch off.
1. Turn on the HMC power.
2. Watch the console and allow enough time for the system to complete the POST and load the HMC
software.
3. Watch and listen for the following failing symptoms during power-on:
v POST error condition.
v A series of beeps that indicate an error condition.
v The HMC login screen and user interface fails to start.
v A reference code or any other error information is displayed.
Do you have any of the failing symptoms during power on?
No
Go to Step 1020-2.
Yes
Go to the General Checkout section of the hardware maintenance manual for your machine type,
refer to Related Publications on page x for a listing of hardware maintenance manuals. The
hardware maintenance manuals can be accessed at the following web site:
Step 1020-2
Follow the procedures in System Unit Testing on page 18 to run the PC diagnostic software (PC Doctor).
Does the PC Doctor diagnostics diskette boot and allow tests to be run on the PC system unit?
No
Go to MAP 1520 Power on page 17.
Yes
Go to Step 1020-3.
Step 1020-3
Follow the procedures in System Unit Testing on page 18 to test the PC hardware for the HMC. Select
System Unit problem area and run the test for Run All Selected.
Did the system unit tests detect any errors?
No
Go to Step 1020-4 on page 16.
Yes
15
Step 1020-4
Attention:
This step requires software support assistance. Contact software support before continuing.
You might need to reload the HMC from the recovery DVD and reload the customers backup profile and
configuration data (see Reloading the Hardware Management Console Image on page 98 for more
information).
After reloading the software from the recovery DVD, does the HMC start correctly?
No
Call your support representative.
Yes
This ends the procedure. Go to MAP 0410 in the Diagnostic Information for Multiple Bus Systems.
Step 1020-5
Use the PC Doctor diagnostics and the maintenance procedures for the type of PC that you are working
on to isolate the failure and exchange FRUs. Refer to Related Publications on page x for a listing of PC
hardware maintenance manuals. The publications are available through the following web site:
When the problem is repaired, or if the problem cannot be isolated, continue with Step 1020-6.
Step 1020-6
Note: If you reach this step and you have not been able to isolate a failure, call your next level of support
for assistance.
Reinstall all FRUs that did not fix the problem.
You must have performed a repair action to continue. If you have not already done so, verify the repair.
For instructions, see System Unit Testing on page 18.
Did the system unit tests run without errors?
No
Return to System Unit Testing on page 18 to troubleshoot the error. Return here and continue
when the problem is resolved. Continue with Step 1020-7.
Yes
Go to Step 1020-7.
Step 1020-7
Does the HMC communicate with all connected managed systems?
No
Yes
16
Step 1020-8
Did you exchange the system board or the system board battery?
No
This ends the procedure.
Yes
Go to Step 1020-9
Step 1020-9
If you have not already done so, configure the system board. Refer to Configuring the System on page
96.
This ends the procedure.
MAP 1520 Power

To troubleshoot a power problem on the PC, refer to the service documentation for the PC, refer to
Related Publications on page x for a listing of PC hardware maintenance manuals. The publications are
MAP 1530: Testing the HMC

This MAP tests each of the base parts of the HMC. If a failure is detected, you will be instructed to fix the
failing part and then close out the service call.
This section describes diagnostics tests for the HMC. Use the information in this section when you are
directed to test the HMC to isolate a problem or verify a repair.
To help identify adapters, use Specifications and System Unit Locations on page 4.
Diagnostic Procedures
You should have been directed here to test a specific part of the HMC. See System Unit Testing on page
18. for the following problem areas:
v Display
v Keyboard
v Mouse
v Floppy Drive
v DVD-RAM
v DASD (disk drive)
v Memory
v Power
v Run All Selected
v SCSI
v Serial Port/Modem
v 16/4 Port Serial
v Ethernet
17
System Unit Testing

This section provides information to help you use the PC Doctor diagnostic diskette to test the PC
hardware parts of the HMC. The PC Doctor diagnostic diskette is bootable.
Note: Performing procedures other than those specified in the following procedures may cause errors.
1. If you know which device is failing or you were sent here by another procedure, do the following:
a. Shut down the HMC, and ensure that the PC power is off.
b. Insert the PC Doctor diagnostic diskette into drive A.
c. Power on the PC.
d. Wait until a diagnostic selection menu is displayed.
2. Select either Diagnostics or Interactive Tests for a list of devices to test.
v Devices that require manual intervention (keyboard, video, mouse, diskette, CD-ROM) may be
selected from the Interactive Tests task bar.
v Devices that do not require manual intervention (processor, system board, I/O ports, fixed disks,
memory) and predefined test sequences (Run Normal/Quick Test) can be selected from the
Diagnostic task bar.
Select the task containing the device(s) or test(s) and follow the instructions. If you were instructed to
Run All Selected, continue with that selection.
3. If the diagnostics report a failure on the PC hardware, refer to Related Publications on page x for a
listing of PC hardware maintenance manuals. The publications are available through the following web
site:
4. If the diagnostics do not report a failure, the HMC PC hardware is functioning correctly. If you still have
a problem, go to MAP 1020 Problem Determination on page 15.
18
Managed System Connection

Use this procedure to test the modem connection to the PC for the HMC.
1. Is the managed system currently communicating with the HMC?
No
Go to step 2.
Yes
This procedure is complete.
2. Is the managed system attached to serial (COM) port 2 on the HMC?
No
Go to step 4.
Yes
Go to step 3.
3. The HMCs serial port 2 is reserved for modem use only. Move the serial cable from the HMCs serial
port 2 to another HMC serial port. Go to step 1.
4. Is the managed system attached to serial (COM) port 1 on the HMC?
No
Go to step 5.
Yes
Go to step 7 on page 20.
5. Do the following:
a. Move the serial cable to serial port 1 (HMC1) of the HMC to aid in debugging. (The assumption is
that this cable is on a multi-port serial adapter. Note the position of the port that the cable was
moved from, for reinstallation after debugging.)
b. Reinitialize the HMC to have it attempt communication with the managed system.
Is the managed system communicating with the HMC?
No
Yes
Go to step 6.
6. Do the following:
a. Replace the multi-port serial adapter card and its cable.
b. Return the serial cable to its original location.
(If the replacement hardware is delayed, use another, vacant serial connector port on the adapter
card as an attempt to restore HMC-managed system communication until the replacement hardware
arrives.) Go to step 1.
19
7.
Do the following:
a. Place a loopback plug on the far end of the serial port connector that is attached to the managed
system.
b. Insert the PC Doctor diskette into the HMCs drive A: (floppy drive).
c. Reboot the HMC and wait until the PC Doctor main menu appears.
d. Click Diagnostics > Serial Ports to open the serial port diagnostics screen.
e. On the serial port diagnostics screen, select only the following tests for COM 1:
v Register and Interrupts
v Internal Loopback
v External Loopback
Note: Do not select External Loopback if loopback plug is not used.
v FIFO Buffers (16550A)
Did all the COM 1 tests pass?
No
Go to step 8.
Yes
Go to step 11.
8. Did the external loopback test fail?
No
Go to step 10.
Yes
Go to step 9.
9. Replace the serial port cable. Go to step 1 on page 19.
10. The problem appears to be in the serial port 1 of the HMC. Replace the hardware (system board) that
contains this port. Go to step 1 on page 19.
11. The problem appears to be with the serial port in the managed system. Refer to the MAPs for the
managed system.
20
Modem MAP
Use this procedure to test the modem connection to the PC for the HMC.
1. Verify that the modem and phone line are functioning properly.
To
a.
b.
c.
d.
verify, do the following:

On the HMC console, open the Service Agent application.
Select Test Tools.
Initiate a Test PMR.
Monitor the call log to verify that the call is completed successfully. If the call is completed
successfully, the modem is functioning correctly.
Is the installed modem currently functioning on the HMC?

No
Go to step 2.
Yes
The problem is not in the modem. This is the end of this procedure.
2. Are the HMC configurations, relating to the modem operation, correct?
No
Go to step 3.
Yes
Go to step 4.
3. Correct the HMC configuration arguments. Go to step 1.
4. Is the modem powered on? (Are any indicators lit?)
No
Go to step 5.
Yes
Go to step 6.
5. Ensure the modem is powered on.
Go to step 1.
6. Is the serial cable, between the HMCs serial (COM) port connector (HMC2) and the modem,
attached?
No
Go to step 7.
Yes
Go to step 8.
7. Attach the serial cable (as indicated by the preceding step).
Go to step1.
8. Install the PC Doctor diskette into the HMCs drive A: (floppy drive). Reboot the HMC and wait until
the PC Doctor main menu appears. Click Diagnostics > Other Devices > Modem to perform the
modem diagnostic test.
Did the diagnostic pass?
No
Yes
21
9. Is the modem properly connected to a working telephone line (or equivalent)?

Note: This can be checked by connecting a known good telephone to the line in place of the modem
and making a phone call.
No
10.
Yes
Locate a serial port loopback plug for the next step. Go to step 10.
Do the following:
a. Place a loopback plug on the end of the serial port connector that is attached to the modem.
b. Return to PC Doctor main menu.
c. Click Diagnostics > Serial Ports to access the serial port diagnostics screen.
d. On the serial port diagnostics screen, select only the following tests for COM 2:
v Register and Interrupts
v Internal Loopback
v External Loopback
Note: Do not select External Loopback if loopback plug is not used.
v FIFO Buffers (16550A)
Did all the COM 2 tests pass?
No
Go to step 11.
Yes
11. Did the external loopback test fail?
No
Go to step 12.
Yes
Go to step 13.
12. The COM 2 port is defective. Replace the HMC hardware for COM 2 on your HMC.
13. Replace the serial port cable. Go to step 1 on page 21.
22
14. The fault appears to be within the modem operation.

Are the modems internal settings (for example, switches) correct?
Note: If you are using a 7852-400 modem to enable communications, for proper operation, the dual
inline package (DIP) switches must be set according to the following table:
Switch
Position
Function
1
2
3
4
5
6
7
8
9
10
11
12
Up
Up
Down
Down
Down*
Up
Up
Down
Down
Up
Down
Down*
Force DTR
Flow Control &E4
Result Codes Enabled
Modem Emulation Disabled
Auto Answer Enabled
Maximum Throughput Enabled
RTS Normal Functions
Enable Command Mode
Remote Digital Loopback Test Enabled
Dial-Up Line Enabled
AT Responses Enabled (Extended Responses Disabled)
Asynchronous Operation
13
14
Up
Up
28.8KB Line Speed
15
Up
CD and DSR Normal Functions
16
Up
2-Wire Leased Line Enabled
* Only switches 5 and 12 are changed from the factory default settings.
No
Go to step 15.
Yes
Go to step 16.
15. Correct the modems internal settings. Go to step 1 on page 21.
16. The modem appears to be faulty. Replace the modem. Go to step 1 on page 21.
17. Is the modem properly connected to a working telephone line (or equivalent)?
Note: This can be checked by connecting a known good telephone to the line in place of the modem
and making a telephone call.
No
Go to step 18.
Yes
Go to step 19.
18. Properly connect the telephone line (or equivalent) to the modem. Go to step 1 on page 21.
19. The failure mode is undetermined. Call service support.
Note: If you are servicing a MultiTech ModemII and more information is needed to complete the service
call, go to one of the following sites:
v CORE (Service personnel only): If you are servicing a MT5600BA-V92, go to the 7310/7315
folder and access the MultiTech MultiModemII documentation. If you are servicing a 7852-400
modem or a MultiTech Model 2834 MultiModemII, go to the 7852-400 folder and access the
MultiTech documentation.
Note: Use the MultiTech Model 2834 MultiModem documentation when installing or servicing the
7852-400 or the MultiTech Model 2834 MultiModemII modems.
v MultiTech web site: http://www.multitech.com/documents/families/multimodemII/manuals.asp
23
Ethernet MAP
Use this procedure to test the Ethernet adapter in the PC for the HMC.
1. Is the Ethernet port currently functioning though normal operation of the HMC?
No
Go to step 2.
Yes
This is the end of the procedure.
2. Are the Ethernet configuration values set correctly? (IP address, Subnet Mask, and so on.)
No
Go to step 3.
Yes
Go to step 4.
3. Set the Ethernet configuration values to their proper settings. Go to step 1.
4. Can the HMCs IP address be pinged by another system that should be able to see the HMC
on the customers network?
No
Go to step 5.
Yes
Go to step 13.
5. Is the Ethernet cable properly attached to the HMC and the customers network?
No
Go to step 6.
Yes
Go to step 7.
6. Attach the HMC to the customers network using an Ethernet cable with the correct pinout. Go to step
1.
7. Is the Ethernet cable the proper pinout? (There are two types of Ethernet cables in use, which
are distinguished by different pinouts. The customers network will determine which version of
cable to use.)
No
Go to step 8.
Yes
Go to step 9.
8. Replace the Ethernet cable with the correct version. Go to step 1.
9. Install the PC Doctor diskette into the HMCs drive A: (floppy drive). Reboot the HMC and wait until
the PC Doctor main menu appears.
Click Diagnostics > Other Devices > Intel Ethernet to run the Ethernet diagnostic.
Did the diagnostic pass?
No
Go to step 10.
Yes
Go to step 13.
10. Refer to the Ethernet hardwares hardware maintenance manual to determine if there are any internal
settings/jumpers that may disable the Ethernet port.
Are there any internal settings/jumpers?
No
Go to step 11.
Yes
Go to step 12.
11. Replace the Ethernet hardware in the HMC. (This may be a PCI card or system board replacement,
depending on the HMC hardware.) Go to step 1.
12. Set the internal settings/jumpers to enable the HMCs Ethernet port. Go to step 1.
13. The failure appears not to be in the HMC.
24
Disk Drive MAP

Use this procedure to test the disk drive in the PC for the HMC.
1. Use the information in System Unit Testing on page 18 to test the PC. Select Hard Disk Drive
problem area.
Return here when the test is complete.
2. Did the disk drive test fail?
No
Go to step 6.
Yes
Continue with the next step.
3. Exchange the FRUs called by the diagnostics one at a time. For FRU removal and replacement
instructions, refer to the Related Publications on page x for a listing of PC hardware maintenance
manuals. The publications are available through the following web site:
When each FRU is exchanged, test the repair using the information in System Unit Testing on page
18. Select Hard Disk Drive problem area.
Did the disk drive test fail?
No
Yes
Call for assistance.
4. If you exchanged the disk drive and there are jumpers or tab settings on the new disk drive, ensure
they are set the same as the old drive. If there is a SCSI cable-terminating resistor device, ensure it is
secured to the cable and (if necessary) reattached to its original location on the PC.
Go to Hard Disk Jumper Settings in the PC hardware maintenance manual. Refer to Related
Publications on page x for a listing of PC hardware maintenance manuals. The publications are
5. If you exchanged the disk drive, restore the HMC image to the new disk drive. Refer to Reloading the
Hardware Management Console Image on page 98.
6. Use the information in System Unit Testing on page 18 to test the PC. Select Run All Selected
problem area.
v If the tests fail, go to MAP 1020 Problem Determination on page 15 to isolate the problem.
v If the tests run without errors, turn off the PC power and then turn on the power. Ensure that the
system boots and the HMC screen displays.
25
DVD RAM MAP

Use this procedure to test the DVD drive in the PC for the HMC.
1. Determine the media in the DVD RAM drive:
v Compact Disk Recordable (CD-R) similar to a CD
v DVD-RAM media cartridge
Is the media a CD-R?
No
Go to step 4.
Yes
2. Clean the compact disk as follows:
v Hold the disk by its edges. Do not touch the surface.
v Remove dust and fingerprints from the surface by wiping from the center to the outside using a dry,
soft cloth.
Reinstall the CD, with the label-side facing up.
3. Retry the failing task using the original media.
Does the failure occur again?
No
Yes
Go to step 5.
4. Ensure the write protect tab is in the disabled (down) position.
Was the write protect tab in the disabled (down) position?
No
Go to step 3.
Yes
5. Leave the original media in the drive.
v If you are attempting a restore procedure, turn off the PC power.
v For any other operation, shut down the HMC, and then turn off the PC power.
Note: For shutdown procedures, see Powering On and Off on page 4.
Turn on the PC power and test the DVD-RAM drive using the information in System Unit Testing on
page 18. Select DVD-RAM Drive problem area.
When the test is complete, return here and continue with the next step.
6. Did the DVD-RAM test fail while testing with the original media?
26
No
Yes
7. Exchange the original media with a new one.

Note: If you are replacing DVD-RAM media, the new cartridge must be formatted. If possible, use
another HMC to format the new cartridge.
Turn off the PC power.
Turn on the PC power, and test the DVD-RAM drive with the new media. Use the information in
System Unit Testing on page 18 to test the PC. Select DVD-RAM Drive problem area.
8. Did the DVD-RAM test fail while testing with the new media?
No
The original media was defective. This ends the procedure. Go to MAP 0410 in the
Diagnostic Information for Multiple Bus Systems.
Yes
9. Verify the following:
v All DVD-RAM drive data and power cables are secure.
v The DVD-RAM drive is jumpered as Master and is cabled to the Secondary IDE Bus.
If the diagnostics continue to fail, exchange the DVD-RAM drive. When complete, run the DVD-RAM
test again.
Note: If there are any jumpers or tab settings on the new drive, ensure they have the same settings
as the old drive.
Did the DVD-RAM Drive test continue to fail?
No
The original DVD-RAM drive was defective. This ends the procedure. Go to MAP 0410 in the
Yes
10. Continue exchanging FRUs from the FRU list and running the DVD-RAM drive tests.
v If the FRUs fix the problem, this ends the procedure. Go to MAP 0410 in the Diagnostic
Information for Multiple Bus Systems.
v If you cannot isolate the problem, call your next level of support for assistance.
11. The PC resources (for example: interrupt, I/O address) may be configured incorrectly. Verify the PC
resources are correctly configured, using the procedure in PC Configuration on page 98.
Select System Unit for the configuration area, and verify configuration for the system unit and all
adapters.
When you complete the verification, retry the failing procedure and continue with the next step.
12. Does the failing procedure continue to fail?
No
The resource settings were incorrect. This ends the procedure. Go to MAP 0410 in the
Yes
If you cannot isolate the problem, call your next level of support for assistance.
27
Diskette Drive MAP

Use this procedure to test the diskette drive in the PC for the HMC.
1. Turn on the PC power and test the diskette drive using the information in System Unit Testing on
page 18. Select System Unit problem area and the test of Diskette Drive.
Note: Do not test with the diskette on which the errors occurred. Use a new diskette.
When the test is complete, continue with the next step.
2. Did the diskette test fail while testing with a new diskette?
Note: Answer Yes if you were not able to run the test because of the diskette errors.
No
Go to step 5.
Yes
3. Exchange the diskette drive.
When complete, run the diskette test again.
Did the diskette test fail again?
No
The original diskette drive was failing. This ends the procedure. Go to MAP 0410 in the
Yes
4. Continue exchanging FRUs from the FRU list and running tests. If the FRUs fix the problem, this ends
the procedure. Go to MAP 0410 in the Diagnostic Information for Multiple Bus Systems.
If you cannot resolve the problem, call your next level of support for assistance.
5. Did the original failure occur while writing to a diskette?
No
Go to step 7.
Yes
6. Retry the original task using a new diskette.
v If the failure occurs again, go to step 8.
v If no failures occur, the original diskette was failing. This ends the procedure. Go to MAP 0410 in
the Diagnostic Information for Multiple Bus Systems.
7. Re-create the information on the diskette, or get a new diskette with the information.
Retry the original task.
v If the failure occurs again, continue with the next step.
v If no failures occur, the original diskette was failing, this ends the procedure. Go to MAP 0410 in the
8. Test the diskette drive, using the information in System Unit Testing on page 18. Select System Unit
problem area and the test of Diskette Drive.
v If the tests fail, isolate the problem using the procedures found in the PC hardware maintenance
manual. Refer to Related Publications on page x for a listing of PC related hardware maintenance
manuals. The publications are available through the following web site:
When complete, go to MAP 0410 in the Diagnostic Information for Multiple Bus Systems.
v If the tests do not or if you cannot isolate the problem, call your next level of support for assistance.
28
Display Problems
Use this procedure when the customer reports a display problem.
1. Is the display type a 95xx (17P, 17X, 21P)?
No
Yes
95xx-xxx repairs may require replacing internal display FRUs.

Repair and test the display using the procedures in Monitor Hardware Maintenance Manual Vol
2, S41G-3317.
2. Is the display type a 65xx (P70, P200)?

No
Yes
65xx-xxx repairs may require replacing the entire display. There are no internal display FRUs.
Repair and test the display using the procedures in Monitor Hardware Maintenance Manual Vol
3, P and G series, S52H-3679.
When the test and repair are complete, continue with step 5.
3. Is the display type a 65xx (P72, P202)?
No
Yes
65xx-xxx repairs may require replacing the entire display. There are no internal display FRUs.
Repair and test the display using the procedures in Color Monitor Operating Instructions.
4. Repair and test the display using the documentation shipped with the display.
5. Verify the repair using the information in System Unit Testing on page 18. Select System Unit for the
problem area and the Test for Display.
When the test and repair are complete, return to step 6.
6. Close out the service call.
29
30
Chapter 5. Error Code to FRU Index

Symptom to Action
Error Messages and Recovery Information
The following tables contain information about error messages that can be displayed by the HMC during
system configuration and operations.
Use this appendix to learn more about a specific error or information message. The table also includes
recovery information (if applicable) to help you determine a recovery strategy.
Console Events
Error Codes
Message
Recovery Action
HSCE2066
A scheduled backup of critical console data

failed with a return code of {0}.
The possible return code values are:

v 4 - A return code of 4 indicates the
removable media could not be mounted.
Recovery Action - Verify that the media is
inserted properly in the drive and try the
operation again.
v 5 - A return code of 5 indicates that the
removable media is write protected.
Recovery Action - Remove the write
protection and try the operation again.
v Any value except 4 or 5 is an Internal
HMC Error
Recovery Action:
1. Perform Backup Critical Data task.
2. Call for HMC software support.
Inventory Scout
Error Codes
Message
Recovery Action
HSCI0100
No managed systems were detected that are

attached to this system console.
None
HSCI0101
No partitions have been defined for this

managed system.
None
HSCI0102
A blank or invalid entry was entered in the

partition password field.
Enter a valid password value.
HSCI0103
A blank or invalid entry was entered in the

listening port field.
Enter a valid port value.
HSCI0104
A blank or invalid entry was entered in the IP

address field.
Enter a valid IP address value.
HSCI0110
The Inventory Scout command completed

successfully.
None
HSCI0111
The Inventory Scout command request failed
1. Verify that the removable media is

properly inserted in the drive and try the
operation again.
2. Try the operation with different media.
3. Run PC Doctor to determine if there is a
problem with the hardware.
31
Inventory Scout
Error Codes
Message
Recovery Action
HSCI0112
The removable media cannot be mounted.

Please make sure the media is inserted
properly in the drive and retry the operation

operation again.
HSCI0113
The media specified is write protected.

Please adjust the media and retry.
Remove the write protection and try the

operation again.
HSCI0114
The Inventory Scout request failed. Ensure

the removable media is properly inserted in
the drive.

operation again.
HSCI0115
An error occurred while copying the Inventory 1. Verify that the removable media is
Scout data. Verify that a blank formatted
diskette is inserted properly in the drive and
operation again.
retry the operation.
HSCI0116
An error occurred while compressing the

Inventory Scout data. Please retry the
operation.

operation again.
HSCI0117
An error occurred while trying to unmount the 1. Verify that the removable media is
media.
operation again.
HSCI0118
The Inventory Scout daemon was restarted

successfully.
None
HSCI0119
The Inventory Scout daemon could not be

restarted.

operation again.
problem with the hardware to determine if
there is a hardware problem.
32
Inventory Scout
Error Codes
Message
Recovery Action
HSCI0120
The internal managed system name is

malformed. Please exit this task and retry the
operation.
operation again.
HSCI0121
The Inventory Scout request failed. An error

occurred while copying data to removable
media.

operation again.
After collecting all necessary data for L3
support, try the following steps to fix the
problem:
1. Reboot the HMC. If the reboot does not
correct the problem, continue with the
next step.
2. Perform these steps:
a. /usr/sbin/rsct/bin/rmcctrl -z ctrmc b. rm /var/ct/IW/registry/local_tree
c. rm /var/ct/IW/register/SfpCl
d. Reboot HMC again.
33
Inventory Scout
Error Codes
Message
Recovery Action
HSCI0122
The system partition(s) did not respond to

query attempts.
1. Check that the HMC host name and the

host name of the partition are fully
qualified domain name (not a short host
name). If they are not, this must be
corrected for remote security to work.
2. Verify the network routing is set up so the
HMC can use ping to reach the partition
and vice versa. If one or both cannot be
reached from the other, correct the
routing.
3. Check to make sure /var is not full on the
partition, which would prevent certain
processes from running correctly.
4. Verify that the following filesets have been
installed properly on the AIX partitions:
v rsct.core
v csm.client
v devices.chrp.base.ServiceRM
5. Log in to one of the partitions and issue
the following command: lssrc -s ctcas .
If the output shows ctcasd is inoperative,
run an ls -l command on the /var/ct/cfg/
directory. If the files ct_has.pkf and
ct_has.qkf are zero-length, there was an
(AIX) installation configuration problem.
These zero-length files should be
removed and then issue the command
startsrc -s ctcas. If the startsrc -s
ctcas command does not work, the AIX
lpp may not have been installed.
6. If the output is still blank, reboot the HMC.
After the reboot occurs, wait at least 10
minutes before trying again, to make sure
all the partitions have resynchronized their
information with the HMC.
7. If the problem persists, contact your
software service support representative.
Profile Data Error

Codes
Message
Recovery Action
HSCL0001
There is no more space for a new profile

name. Reuse profile names being used by
other profiles or remove the profiles that are
no longer needed.
No more space for a new profile name is

available. Reuse the profile names that are
already used by other profiles, or remove the
profiles that are no longer needed. This is a
customer action.
HSCL0002
Too many drawers are being used in profiles. Remove the drawers that no longer exist or
Remove the drawers that no longer exist or
are no longer needed. This is a customer
are not needed.
action.
HSCL0003
The profile data save area is full. Remove

any profiles that are no longer needed.
34
Remove the profiles that are no longer

needed. This is a customer action.
Profile Data Error

Codes
Message
Recovery Action
HSCL0004
A profile with name {0} already exists in the

partition with ID {1} in profile data of the
managed system. Provide another name for
this profile.
Rename the profile to names that are not

already in use in this partition. This is a
customer action.
HSCL0005
Cannot find information regarding profile data 1. Perform a rebuild managed system
of the managed system. Execute a rebuild
operation.
managed system operation.
HSCL0006
The managed systems profile data has been You must either restore or initialize the profile
corrupted. You must either restore or
data. This is a customer action.
reinitialize the profile data.
HSCL0007
The profile data of the managed system

cannot be accessed or modified. Execute a
rebuild managed system operation
1. Perform a rebuild managed system

operation.
HSCL0008
Could not construct or initialize profile data.

Perform a Rebuild Managed System
operation.
If the customer has not done so, perform a

Rebuild Managed System operation. Follow
the procedures in Rebuild is Indicated for
Managed System on page 89 to perform this
action. If the problem persists, check the
state of the system and perform the
procedures in Operating States on page 85
to return the managed system to ready state.
HSCL0009
Could not construct or initialize the profile

data from the backup file, {0}. Repeat the
operation.
Repeat the operation. Direct customers to

follow the procedures in their IBM Hardware
Management Console for pSeries Installation
and Operations Guide. If the problem
persists, call for HMC software support.
HSCL000B
Could not get the activated LPAR profile from If the customer has not done so, perform a
the profile data. Perform a Rebuild Managed Rebuild Managed System operation. Follow
System operation.
HSCL000C
Could not get the activated system profile

from the profile data. Perform a Rebuild
Managed System operation.

HSCL000D
Could not get all the system profiles from the

profile data. Perform a Rebuild Managed
System operation.


35
Profile Data Error

Codes
Message
Recovery Action
HSCL000E
Could not get the default LPAR profile from

the profile data. Perform a Rebuild Managed
System operation.

HSCL000F
Could not get the default system profile from

System operation.

HSCL0010
Could not get the LPAR profiles for the

partition from the profile data. Perform a
Rebuild Managed System operation.

HSCL0011
Could not get the LPAR profiles at this

partition from the profile data. Perform a

HSCL0012
Could not get the system profile from the

System operation.

HSCL0013
Could not remove the LPAR profile from the

System operation.

36
Profile Data Error

Codes
Message
Recovery Action
HSCL0014
Could not remove the system profile from the If the customer has not done so, perform a
System operation.
HSCL0015
Could not save the LPAR profile to the profile If the customer has not done so, perform a
data. Perform a Rebuild Managed System
operation.
HSCL0016
Could not save the system profile to the

System operation.

HSCL0017
Could not create the LPAR profile in the

System operation.

HSCL0018
Could not create the system profile in the

System operation.

HSCL0019
Could not set the activated LPAR profile in

System operation.

37
Profile Data Error

Codes
Message
Recovery Action
HSCL001A
Could not set the activated system profile in

System operation.

HSCL001B
Could not set the default LPAR profile in the

System operation.

HSCL001C
Could not set the default system profile in the If the customer has not done so, perform a
System operation.
HSCL001D
Could not clean up the profile data. Perform

a Rebuild Managed System operation.

HSCL001E
Could not update the profile data cache.

operation.

HSCL001F
Could not check for duplicate LPAR name.

operation.

38
Profile Data Error

Codes
Message
Recovery Action
HSCL0020
Could not remove the LPAR profile from the

system profile content in the profile data.
operation.

HSCL0021
Could not add the LPAR profile to the system If the customer has not done so, perform a
profile in the profile data. Perform a Rebuild
HSCL0022
Could not get the partition name from the

System operation.
HSCL0023
Could not get all the partition names from the If the customer has not done so, perform a
System operation.
HSCL0024
Could not set the partition name in the profile If the customer has not done so, perform a
operation.
HSCL0025
Could not build the profile data from the local If the customer has not done so, perform a
file, {0}. Perform a Rebuild Managed System Rebuild Managed System operation. Follow
operation.

39
Profile Data Error

Codes
Message
Recovery Action
HSCL0026
Could not write the data to the managed

system. Perform a Rebuild Managed System
operation.

HSCL0027
Could not backup the profile data to a file.

operation.

HSCL0028
Could not read profile data from the managed If the customer has not done so, perform a
system. Perform a Rebuild Managed System Rebuild Managed System operation. Follow
operation.
HSCL0029
Could not delete profiles at the partition with

ID of {0} in the profile data. Perform a

HSCL002A
Could not modify the system profiles

containing the LPAR slot ID of {0} in the
System operation.

HSCL002B
Could not do a priority restore on the profile

operation.

40
Profile Data Error

Codes
Message
Recovery Action
HSCL002C
Could not merge the profile information in

System operation.

HSCL002D
Could not merge partition name data in the

System operation.

HSCL002E
Could not merge default and activated list

data in profile data. Perform a Rebuild

HSCL002F
Could not merge drawer and profile

information data in profile data. Perform a

HSCL0030
Unable to initialize the profile data. Perform a If the customer has not done so, perform a
HSCL0031
The profile data has been cleared. Either

restore or reinitialize the profile data save
area.
Perform restore profile data task or reinitialize

the profile data. Refer to the IBM Hardware
Management Console for pSeries Installation
and Operations Guide, order number
SA38-0590 for these procedures.
HSCL0032
Could not set the system profiles user

defined name to the profile data. Perform a

41
Profile Data Error

Codes
Message
Recovery Action
HSCL0033
This managed system version, {0}, is

1. Perform the rebuild managed system
unknown to HMC. Update to an HMC release
operation.
that can handle this version of managed
2. If the same error occurs, update to an
system.
HMC release that can handle this version
of managed system.
3. If you are not sure what version to use,
contact software support.
HSCL0034
The levels of managed system and profile

data area are not matching up. Managed
operation.
system version: {0}, profile data area version:
2. If the same error occurs, please update
{1}. Upgrade the managed system version to
the managed system to a proper version.
proper level.
HSCL0035
Cannot restore profile data with 2 different

versions of profile save data.
1. Perform the operation again.
Migrate profile data failed.
HSCL0036
2. If the same error occurs, restore using

another profile data file.

HSCL0037
This level of profile data, {0}, is unknown to

this HMC. Please update to an HMC version
that can handle this level of profile data.

2. If the problem persists, update to an HMC
version that can handle this level of
profile data.
HSCL0038
Creation of affinity logical partition profiles

failed in profile data save area.

operation.
2. Retry the operation again.
HSCL0039
Deletion of affinity logical partitions failed in

profile data save area.

operation.
HSCL003A
Removal system profiles failed at profile data

save area.

operation.
HSCL003B
Setting of partition information failed in profile 1. Perform the rebuild managed system
data save area.
operation.
42
Profile Data Error

Codes
Message
Recovery Action
HSCL003C
Retrieval of all affinity logical partition

information failed in profile data save area.

operation.
HSCL003D
Retrieval of partition information failed in

profile data save area.

operation.
3. If the problem persists, call for HMC
software support.
HSCL003E
Cannot build LPAR information from profile

data save area when the managed system is
not LPAR capable.
The capabilities of your managed system are

listed on the Machine tab of the property
panel.
HSCL003F
Cannot build affinity logical partition

information from profile data save area when
the managed system is not Affinity LPAR
capable.
The capabilities of your managed system are

listed on the Machine tab of the property
panel.
HSCL0040
No more space for physical location code in

the profile data save area.

operation
software support.
HSCL0041
Migration of partition information failed in

profile data save area

operation.
software support.
HSCL0042
Migration of profile names failed in profile

data save area

operation.
software support.
HSCL0043
Migration of default profile list failed in profile

data save area

operation.
software support.
HSCL0044
Migration of activated profile list failed in

profile data save area

operation.
software support.
HSCL0045
Migration of physical location code

information failed in profile data save area

operation.
software support.
HSCL0046
Migration of drawer and profile information

failed in profile data save area

operation.
software support.
43
Profile Data Error

Codes
Message
Recovery Action
HSCL0047
Migration of time stamps of profile data save

area failed

operation.
software support.
HSCL0048
Migration of checksums of profile data save

area failed

operation.
software support.
Managed System
Error Codes
Message
Recovery Action
HSCL01F5
Unable to lock the Service Processor.

1. Wait for three minutes and retry the task.
Perform one of the following steps: (1) Check
2. If the problem persists, make sure other
serial cable connection; (2) Check if another
HMCs and remote login sessions of the
Console is communicating with the Service
HMCs are not performing any task. Then
Processor; (3) Perform the Release Lock
perform the Release HMC Lock task to
task; (4) Perform Rebuild task to re-establish
unlock the service processor, and then try
the connection.
the task again.
3. Rebuild the managed system. Follow the
procedures in Rebuild is Indicated for
Managed System on page 89 to perform
this action.
This is a customer action.
HSCL01F6
Unable to unlock the managed system lock.

1. Perform the Release HMC lock to unlock
Perform the Release Hardware Management
the service processor, and try the task
Console Lock to unlock the managed system.
again.
2. If the task still fails and a redundant HMC
is present, turn off the redundant HMC
power and try the task again.
This is a customer action. If the problem
persists, refer to Managed System States for
the HMC on page 90 and check the state of
the managed system. Perform the appropriate
actions to recover.
HSCL01F7
Unable to get the current time from the

managed system.
1. Try the task again.

2. Perform a Rebuild Managed System
operation. Follow the procedures in
Rebuild is Indicated for Managed
System on page 89 to perform this
action.
If the problem persists, refer to Managed
System States for the HMC on page 90 and
check the state of the managed system.
Perform the appropriate actions to recover.
HSCL01F8
44
This property cannot be altered.
None.
Managed System
Error Codes
Message
Recovery Action
HSCL01F9
Unable to create managed system instance

in object manager.

2. Shut down and restart the HMC.
HSCL01FA
The managed system is already powered off. None.
HSCL01FC
The parameter specified is not valid. Specify

a different value.
None.
HSCL01FD
Power on failed. Try again.
Retry the Power On task. This is a customer

action.
HSCL01FE
The managed system is already powered on. None.
HSCL01FF
Could not rebuild. Shut down and restart the

Hardware Management Console.
1. Before rebooting, try the task again.

2. Reboot the HMC.
3. Refer to Managed System States for the
HMC on page 90 and check the state of
the managed system. Perform the
appropriate actions to recover.
This is a customer action. Verify the customer
has performed the appropriate recovery
action, If the problem persists, call for HMC
software support.
HSCL0200
Unable to communicate with Service

Processor. Check serial cable connection.
1. Check the serial cable connection from

the HMC to the managed system.
appropriate actions to put the managed
system in the correct state.
HSCL0201
Service Processor Command failed after {0}

attempts: Invalid Response.
Wait several minutes and try the task again.
HSCL0202
Service Processor Socket is corrupted.
1. Wait two minutes and retry the command

2. If the command still fails, wait an
additional two minutes and try again.
3. If both tries fail, rebuild the managed
system to re-establish the socket
connection. Follow the procedures in
action, then try the task again.
HSCL0203
Command sent to Service Processor failed.

Error Response {0}

45
Managed System
Error Codes
Message
Recovery Action
HSCL0204
Command failed. Unknown error.

HSCL0205
The Managed System is in the Error State

and is unable to continue with the Recover
Partition Data Task.
The recovery partition data task cannot be

run until the managed system is no longer in
error state.
1. Record the error message.
2. Refer to the recovery procedures for the
managed system.
HSCL0206
Failed to Power On the managed system in

Partition Standby mode. Unable to continue
with the Recover Partition Data task.
1. Check the operator panel value of the

managed system to verify it is in the no
power state and that the managed system
is not in the error state.
2. Verify that no other task is being
performed while executing this task, then
retry the task.
3. If problem persists, call HMC software
support.
HSCL0207
Failed to Power Off the Managed System.

Unable to continue with the Recover Partition
managed system to verify it is powered
Data Task.
on and that the managed system is not in
the error state.
retry the task
support.
HSCL0208
Failed to Power On the Managed System.

Unable to continue with the Power On Task

managed system to verify it is in the no
power state and that the managed system
is not in the error state.
retry the task.
support.
HSCL0209
Remote virtual terminal sessions are not

allowed. Please check the remote virtual
terminal settings.
Virtual terminal cannot open remotely at this

point. If open virtual terminal remotely is
needed, enable your remote virtual terminal
setting. Use the Enable/Disable Remote
Virtual Terminal task in the System
Configuration menu to enable remote
connections.
HSCL020A
The power on system profile operation timed

out. Activate the system profile manually
once the managed system is powered on.
Activate the system profile manually after the

managed system is powered on.
46
Managed System
Error Codes
Message
Recovery Action
HSCL020B
The CUoD activation code you entered is

incorrect. Please check the activation code
and retry.
Make sure the key is correct, and enter it

again. If it still fails, contact your service
representative.
HSCL020C
The managed system does not allow

Activation Codes for CUoD operations.
None
HSCL020D
The command you issued contained incorrect Internal use only. Contact your next level of
data.
software support.
HSCL020E
The sequence number of this activation code Make sure the key is correct, and enter it
indicates it has been used before. Please
enter in a newer activation code.
representative.
HSCL020F
The activation code was not entered

correctly. Re-enter your activation code.
Make sure the key is correct, and enter it

representative.
HSCL0210
The managed system cannot currently

process an activation code. This condition is
temporary, please retry this operation.
The system is processing another CUoD

function. Retry the operation.
HSCL0211
The requested function is currently disabled.
Power off the managed system, and power it

back up.
HSCL0212
The managed system is not CUoD capable

at the present time.
Make sure that the managed system is

powered on. If it is powered on, check the
managed systems properties panel to verify
that the system is not CUoD capable. Contact
your local representative for more information
about this feature.
HSCL0213
The managed system does not support

CUoD upgrades for processors.
Contact your local representative for more

information about this feature.
HSCL0214
The managed system does not support

CUoD upgrades for memory.
Contact your local representative for more

information about this feature.
HSCL0215
There was an error trying to save processor Verify the diskette is writable, and retry the
order information to a diskette. Verify the
operation again. If the error persists, contact
diskette is writable, and retry the operation. If your service representative.
the error persists, contact your service
representative.
HSCL0216
There was an error trying to send processor

order information to the remote system.
Verify the network connection to the remote
system and that the user has access to the
remote system and directory where the file
will be copied. If the problem persists,
contact your software support representative.
HSCL0217
The managed system cannot process the

To enable the CUoD task, power off and then
CUoD task at this time. The function has
power on the managed system.
been disabled. You must power off and then
power on the managed system to enable this
task.
HSCL021F
The number of processors to activate

immediate is greater than the number
currently allowed.
Verify the network connection to the remote

system and that user has access to the
remote system and directory where the file
will be copied. If the problem persists, contact
your software support representative.
Choose a number of processors that is fewer

than the number allowed. Retry the operation.
47
Managed System
Error Codes
Message
Recovery Action
HSCL0220
The Managed System cannot proceed with

Ensure that no other CUoD operation is
the CUoD Activate operation since another
taking place and then retry this operation.
CUoD activation operation is being
performed. Please make sure no other CUoD
operation is taking place and then retry this
operation
HSCL0221
The amount of memory to activate immediate Choose an amount of memory that is less
is greater than the number currently allowed. than the number allowed. Retry the operation.
HSCL3302
Partition {0} cannot be activated with SNI

adapter {1} because {2} windows were
requested, and only {3} windows are
available on adapter {1}. Please remove this
SNI adapter from your profile configuration,
and retry the operation.
Remove this SNI adapter from your profile

configuration and retry the operation.
HSCL305D
An error occurred while setting the frame

number through the frame interface. Retry
the operation.
Retry the operation.
HSCL305E
Unable to set the frame number for the

following : {0}
Retry the operation. If the problem persists,

make sure the serial connection to the frame
is configured properly and then retry the
operation again.
HSCL3303
The partition cannot be activated because

the SMA adapter pair {0} was bad.

call for hardware support.
HSCL3304
Adapters should be sent down in pairs.
Retry the operation, sending down two

adapters (or an even number of adapters). If
the problem persists, call for HMC software
support.
HSCL3305

because the SMA adapter pair {0} is not
installed or has been removed.
Retry the operation with other installed SMA

adapters. If there are no other adapters to
select, delete the profile and recreate it. If this
SMA adapter pair is installed, call for
hardware support.
Managed System
Resource Error
Codes
Message
Recovery Action
HSCL03EA
There is an insufficient number of processors: 1. Check the managed system properties

Obtained - {0},
panel to make sure that enough
Required - {1}. Check that there are enough
processors are available to activate the
processors available to activate the partition.
partition.
If not, create a new profile or modify the
2. If there are not enough processors
existing profile with the available resources,
available, create a new profile or modify
then activate the partition. If the partition must
the existing profile with the available
be activated with the specified number of
resources. Then, activate the partition.
processors, deactivate any active partitions
3.
If the partition must be activated at any
using the resource, then activate the partition.
cost, deactivate any running partition that
is using the resource and then activate
the partition.
48
Managed System
Resource Error
Codes
Message
Recovery Action
HSCL03EB
Unable to allocate the I/O slot for activation in 1. Check the managed system properties
{0}. Check that the specified I/O is available
panel to make sure that enough I/O slots
to activate the partition. If not, create a new
are available to activate the partition.
profile or modify the existing profile with the
2. If there are not enough I/O slots available,
available resources, then activate the
then create a new profile or modify the
partition. If the partition must be activated
existing profile with the available
with these resources, deactivate any running
resources. Then activate the partition.
partition(s) using the resource then activate
3.
If the partition must be activated at any
this partition.
cost, deactivate any running partition that
is using the resource and then activate
the partition.
Note: If you have tried to recover using the
above actions and you are not successful,
and you must activate the partition, edit the
profile for the partition you are activating and
remove all slots that are associated with the
identified slots PHB. See the PCI Adapter
Placement Reference, order number
SA38-0538 for information on PHB slot
associations. This is a customer action.
HSCL03EC
There is not enough memory: Obtained - {0}, 1. Check the managed system properties
Required - {1}. Check that there is enough
panel to make sure that enough memory
memory available to activate the partition. If
is available to activate the partition.
not, create a new profile or modify the
2. If there is not enough available memory,
existing profile with the available resources,
create a new profile or modify the existing
then activate the partition. If the partition must
profile with the available resources and
be activated with these resources, deactivate
then activate the partition.
any running partition(s) using the resource
3.
Check the Memory Planning section of
then activate this partition.
the Hardware Management Consoles
IBM Hardware Management Console for
pSeries Installation and Operations Guide
order number, SA38-0590.
4. If the partition must be activated at any
cost, deactivate any running partition
using the resource and activate the
partition.
HSCL03ED
The I/O Drawer specified by this ID cannot be The I/O drawer defined in the profile may
found and may have been deleted from the
have been removed from the server. Check
managed system. Modify the profile.
to verify that the I/O drawers defined in the
profile are installed. Then, modify the profile
to match the server configuration. This is a
customer action.
HSCL03EE
The specified slot number cannot be found.

Make sure the profile is not using I/O drawer
slots that do not exist in the managed
system.
An I/O slot defined in the profile may have

been removed from the server. Verify that the
I/O slots defined in the profile are installed.
Then, modify the profile to match the server
configuration. This is a customer action.
49
Managed System
Resource Error
Codes
Message
Recovery Action
HSCL03EF
The number of drawers, slots, and I/O

required/desired information stored in the
properties do not match. The profile may be
corrupted. Perform the Restore Profile Data
task.
1. The profile may be corrupted. Perform the

Restore Profile Data task.
2. If problem persists, delete the profile and
create a new profile.
This is a customer action. If the problem
HSCL03F0
HSCL03F1
Unable to allocate the I/O slot for activation in

I/O drawer {0}. Slot {1} is currently being
used by another partition. Perform one of the
following three actions 1) remove this I/O slot
from the profile or 2) change the I/O slot from
Required to Desired in the profile or 3)
remove the I/O slot from the other partition.
Perform one of the following actions:
Unable to allocate one or more I/O slots. The

following slots are in error state: {0} slot {1}.
Please complete one of the following actions:
Remove this I/O slot from the profile, or
change the I/O slot from required to desired
in the profile, or reboot the managed system
to restore the PCI slots in error to normal
state.
Perform one of the following options:
v Remove this I/O slot from the profile.

v Change the I/O slot from Required to
Desired in the profile.
v Remove the I/O slot from the other
partition.
v Remove this I/O slot from the profile.

v Change the I/O slot from required to
desired in the profile.
v Reboot the managed system to restore the
PCI slots in error to normal state.
v Consult hardware manuals for the
managed system to determine the cause
of the error state.
HSCL03F2
Unable to allocate the I/O slot for activation in Remove this I/O slot from the profile or
I/O drawer {0}. Slot {1} is not present.
change the I/O slot from Required to Desired
Remove this I/O slot from the profile or
in the profile.
in the profile.
HSCL03F3
Unable to allocate the I/O slot for activation in Remove this I/O slot from the profile or
I/O drawer {0}. Slot {1} is system
deconfigured. Remove this I/O slot from the
in the profile.
profile or change the I/O slot from Required
to Desired in the profile.
Partition Error Codes Message
Recovery Action
HSCL0591
Activation of logical partitions is not allowed

at this point. To activate this partition, do the
following:
Cannot activate logical partition when an

affinity logical partition has already been
activated since powering on
1. Power off the managed system.

2. Power on the managed system to
partition standby.
3. Try the activation operation again.
50
Recovery Action
HSCL0592
Activation of an 8-way affinity logical

partition is not allowed at this point. To
activate this partition, do the following:
Cannot activate a 8-processor affinity logical

partition when a logical partition or other type
of affinity logical partition has already been

partition standby.
3. Try the activation operation again.
HSCL0593
Cannot activate a 4-processor affinity logical

partition when a logical partition or other type
of affinity logical partition has already been
Activation of a 4-way affinity logical partition

is not allowed at this point. If you need to
activate this partition, do the following
partition standby.
3. Retry the activation operation.
HSCL0594
Managed system is not capable of activating a The capabilities of your managed system
4-processor affinity logical partition
are listed on the Machine tab of the property
panel.
HSCL0595
Managed system is not capable of activating a The capabilities of your managed system
8-processor affinity logical partition
panel.
HSCL0596
Cannot activate a Full Machine Partition in a

non-SMP capable managed system
The capabilities of your managed system

panel.
HSCL0597
Cannot activate a logical partition in a

non-LPAR capable managed system

panel.
HSCL0598
Cannot activate an affinity logical partition in a

non-Affinity-LPAR capable managed system

panel.
HSCL059A
Cannot activate the partition. The profiles

maximum memory amount exceeds the
managed systems memory limit. Please
change the profiles maximum memory
amount.
Change the profiles maximum memory

amount, and retry the operation.
HSCL05DD
Unable to get partition state. Repeat the

operation.
Repeat the operation. If the problem

persists, refer to Managed System States
for the HMC on page 90 and check the
state of the managed system. Perform the
HSCL05DE
A partition in the managed system already

uses the name {0}. Provide another name for
this partition.
Rename the partition to another name that

is not yet used by other partitions in the
same managed system. This is a customer
action.
HSCL05DF
The partition is not in a state under which this

operation can be performed. Check the state
of the partition.
Verify that the operation is allowable under

this partition state. This is a customer action.
51
Recovery Action
HSCL05E0
The partition {0} is in an undefined state.

Rebuild the managed system.

this action. If the problem persists, check
the state of the system and perform the
procedures in Operating States on page
85 to return the managed system to ready
state.
HSCL05E1
Only 16 partitions per managed system can be Delete unused or unwanted partitions.
allocated. There are no more unallocated
Partitions in the ready state are currently not
partitions available. Delete unused or
in use. This is a customer action.
unwanted partitions for this managed system
and retry the operation. Partitions in the ready
state are currently not in use.
HSCL05E4
Unable to delete a full system partition. You do You do not have the necessary permission
not have the necessary permission to delete a to delete a full system partition. Contact
full system partition.
your user administrator to give you proper
access.This is a customer action.
HSCL05E5
Unable to create partition when the managed

system is in {0} state. Make sure that the
managed system is in the ready state and was
powered on with Partition Standby.
Verify the managed system is in the ready

state and in Partition Standby. This is a
customer action. If the problem persists,
refer to Managed System States for the
HSCL05E6
Partition {0} delete failed. Cannot delete a

partition when its state is in {1}. If the partition
is not in the ready error state, perform a hard
reset operation then delete the partition.
Verify the partition is not in running or

booting state. If the state is ready or error
state, perform a Rebuild Managed System
operation. Follow the procedures in Rebuild
is Indicated for Managed System on page
89 to perform this action, then try the task
again. This is a customer action.
HSCL05E7
The profile you tried to activate does not

Verify that you selected the correct LPAR
belong to the partition {0} you specified. Select profile to activate.
the correct LPAR profile.
HSCL05E8
Cannot delete partition {0}. A partition cannot

be deleted when the managed system is at
the {1} state. Delete the LPAR when the
managed system is in the Ready state and in
Partition Standby.
HSCL05E9
Could not activate the partition. Make sure that Verify that the partition is not already
the partition is not already activated and that
activated, and the state and power-on
the managed system is running.
condition of the managed system are
correct, try the operation again.
52
If the managed system is in the Ready state

and Partition Standby, rebuild the managed
system. Follow the procedures in Rebuild is
Indicated for Managed System on page 89
to perform this action, and then try the task
again. Also refer to partition error message
HSCL05H6. This is a customer action.Verify
the customer has performed the appropriate
recovery actions, If the problem persists, call
for HMC software support. If the problem
Recovery Action
HSCL05EA
Cannot activate the partition when it is in state Verify the LPAR is not in the running,
{0}. Make sure the partition is not running,
booting, or open firmware state. This is a
booting or in the open firmware state.
customer action.
HSCL05EB
Could not create partition. Make sure that all

requirements are met for creating a logical
partition.
Cannot create a partition. To verify that all

the requirements for creating a logical
partition are met, refer to Create Partitions,
in Partition Management Tasks, in the IBM
Installation and Operations Guide, order
number SA38-0590. If all requirements are
met, do a rebuild of the managed system,
follow the procedures in Rebuild is
Indicated for Managed System on page 89
to perform this action, and try the task
again. If the failure still occurs, call for HMC
software support.
HSCL05EC
Could not delete partition {0}. Make sure that

all requirements are met for deleting a logical
partition.
Cannot delete a partition. Verify that all the

requirements for deleting a partition are met,
refer to Deleting Partitions, in Partition
Management Tasks, in the IBM Hardware
Management Console for pSeries
Installation and Operations Guide, order
number SA38-0590. If all requirements are
met, rebuild of the managed system Follow
this action, and try the task again.
HSCL05ED
Could not set the properties for partition {0}.

Try again
Repeat the operation. If the operation still

fails, call for HMC software support. If the
problem persists, refer to Managed System
States for the HMC on page 90 and check
the state of the managed system. Perform
the appropriate actions to recover.
HSCL05EE
Could not get the managed systems service

processor log entry. Try again
Repeat the operation. If the problem

HSCL05EF
This new partition does not have a user

defined name. Specify a name for the
partition.
Set the user defined name for this partition.

HSCL05F0
Cannot create the partition when the managed Verify that the managed system is in
system was powered on with {0}. Make sure
Partition Standby. This is a customer action.
the managed system is powered on with
Partition Standby.
HSCL05F1
Could not delete partition {0}. A partition

cannot be deleted when the managed system
was power on with {1}. Make sure that the
managed system was powered on with
Partition Standby.
Verify that the managed system is in running

in Partition Standby. This is a customer
action.
53
Recovery Action
HSCL05F2
1. Wait for two minutes and then try the

task again.
No port or session number information for

opening a virtual terminal partition on {0} with
id {1}. Try again.
2. If the problem persists, refer to

Managed System States for the HMC
on page 90 to check the state of the
managed system. Perform the
3. If the operation still fails, call for HMC
software support.
HSCL05F3
Could not display the OS reset dialog for

partition {0}. Try again.
1. Log off and then log back on to the HMC

and try the operation again.
2. If this does not correct the problem, call
for HMC software support.
HSCL05F4
Could not display the partition activate dialog

for partition {0}. Try again.
1. Log off and then log back on to the HMC

HSCL05F5
Could not display the create partition dialog for 1. Log off and then log back on to the HMC
the managed system: {0}. Try again.
HSCL05F6
Could not create the partition on the managed

system {0} with partition name {1}. Refresh the
interface and check whether the operation was
performed. If not, try the operation again.
Verify the newly created partition displays on

the graphical user interface. If not, retry the
create partition task and check the graphical
user interface again. If the task still fails, log
off and log back on to the HMC, and try the
task again.
HSCL05F7
Could not open the virtual terminal for partition 1. Refresh the interface and check whether
{0} with ID {1}.
the operation was performed.
2. Reboot the HMC, and try the task again.
Verify that the customer has performed the
appropriate recovery actions.
HSCL05F8
Could not perform the OS reset {0} reset on

partition {1} with ID {2}.
1. Refresh the interface and check whether

the operation was performed. If not, try
the operation again.
2. If the partition has been reset. (If you
performed a soft reset, check to see if
the partition rebooted. If you performed
a hard reset, verify that the partition
state changed to ready.)
3. Retry the OS reset operation.
4. If a hard reset was performed, rebuild
the managed system see Rebuild is
Indicated for Managed System on page
89 and check the state, seeManaged
System States for the HMC on page 90.
Verify the customer has performed the
54

HSCL05F9
Recovery Action
Could not delete partition {0}. Refresh the

1. Verify that the partition displays on the
interface and check whether the operation was
graphical user interface.
2. Retry the delete partition and check the
graphical user interface to see if it is
updated appropriately.
3. Log off and log back on to the HMC.
HSCL058A
Could not activate the partition on partition {0}

with ID {1}. Refresh the interface and check
whether the operation was performed. If not,
try the operation again.
1. Refresh the graphical user interface.

2. Perform a rebuild of the managed
system, following the procedures in
action
HSCL058B
Could not read the boot error value task on

partition {0} with ID {1}. Refresh the interface
and check whether the operation was

Profile Error Codes
Message
Recovery Action
HSCL07D1
This partition profile is currently active in its

logical partition and cannot be modified or
deleted. To make the profile inactive, perform
a hard operating system reset on the
partition to bring it to the Ready state, then
repeat the operation.
Partition Profiles that are active in a Logical

Partition cannot be modified or deleted.
Perform a Hard Operating System Reset on
the Partition to bring it to the Ready state, at
which time the profile will no longer be active.
HSCL07D2
This partition profile is the logical partitions

default profile and cannot be deleted. If you
still want to delete it, change the default
profile for this logical partition or, if
necessary, create another partition profile to
be the default profile.
All Logical Partitions must have at least one

Partition Profile, which is designated as the
Default Profile because it is the Profile
implicitly used when the Partition is activated
with no Profile specified. If you still wish to
delete it, change the Default Profile for this
Logical Partition (create another Partition
Profile if necessary). This is a customer
action.
HSCL07D3
The partition profile could not be found in the 1. The HMC is out of sync with the profile
Hardware Management Console save area.
data.
The Hardware Management Console is
2. The profile data has been corrupted. This
either out of sync with the console save area
might cause the loss of the Partition
or the console save area has been
Profile.
corrupted. Rebuild this partition profiles
3.
Rebuild the Partition Profiles for the
managed system.
managed system.
55
Profile Error Codes
Message
Recovery Action
HSCL07D4
A profile named {0} already exists for this

partition in the Hardware Management
Console save area. Choose a different name
for the new system profile.
All Partition Profiles for a logical partition

must have unique names. Choose a different
name for the new profile. This is a customer
action.
HSCL07D5
Creation of partition profiles for the full

You must use one of the predefined partition
system partition is not allowed. You must use profiles for the Full System Partition. This is a
one of the predefined partition profiles for the customer action.
full system partition.
HSCL07D6
You cannot delete full system partition

profiles.
HSCL07D7
You cannot modify the full system partition

profiles properties.
None
HSCL07D8
Deleting default profile associations within

the current context is not allowed.
You can delete the Default partition Profile

Association only by:
1. Deleting the Partition CIMInstance to
which the Association connects. This will
also delete the Partition Profile
CIMInstance to which the Association
connects the Partition.
2. Use createInstance to change the
DefaultLparProfile Association to overwrite
the previous Association you intended to
delete.
HSCL07D9
Setting a default profile association is only

allowed during create.
You can alter the DefaultLparProfile

Association only through createInstance,
which overwrites the previous association.
HSCL07DA
The partition profile used for the operation

cannot be found in the profile data.
Verify that you enter the correct information.

HSCL07DB
An attempt to create a profile failed.
Try the task again.
HSCL07DC
An attempt to modify a profile failed.
Try the task again.
System Profile Error

Codes
Message
Recovery Action
HSCL09C6
Could not find the system profile in memory.

It may be corrupted. Restore the profile data.
The System Profile may be corrupted.

1. Perform the Restore Profile Data task.
2. If problem persists, delete and re-create a
new system profile.
HSCL09C7
56
A system profile named {0} already exists for

this managed system in the Hardware
Management Console save area. Choose a
different name for the new system profile.
Every system profile created for an individual

managed system must have a unique name.
Choose a different name for the new System
Profile. This is a customer action. If the
problem persists, refer to Managed System
States for the HMC on page 90 and check
the state of the managed system. Perform
the appropriate actions to recover.
System Profile Error

Codes
Message
Recovery Action
HSCL09C8
Could not open the Copy System Profile

dialog. Try again.

2. Log off the HMC, and log back on.
This is a customer action. Verify that the
customer has performed the appropriate
recovery actions.
HSCL09C9
Could not copy the system profile {0}. Try

again.

recovery actions.
HSCL09CA
Could not delete the system profile. Try

again.

recovery actions.
HSCL09CC
Cannot activate a Full System Partition profile Check the status of the Managed System
when the managed system is powered on
from the properties panel and verify that the
with Partition Standby.
system was powered on as Full System
Partition. If not in Full System Partition,
switch the managed system from Partition
Standby to Full System Partition. To switch
these power-on options, turn off the power for
the managed system. Then, turn on the
power on and select Full System Partition
during the power-on process.
HSCL09CD
Cannot activate user defined partition profiles Check the status of the Managed System
from the properties panel and verify that the
with Full System Partition.
system was powered-on as Partition Standby.
If not in Partition Standby, switch the
managed system from Full System partition
to Partition Standby. To switch these
power-on options, turn off the power to the
managed system. Then, turn on the power
and select Partition Standby during the
power-on process.
HSCL09CE
You cannot have LPAR and affinity LPAR

profiles in the same System Profile.
Ensure the System Profile contains only

profiles that belong to the same partition
type. To determine the partition type, select
the logical partition and view its properties.
HSCL09CF
Validation of system profile failed. Retry the

operation.

contact HMC software support.
HSCL09D0
Cannot validate system profile if the

managed system is not in ready state.
Retry the operation with the managed system

in the Ready state.
HSCL09D1
Cannot validate system when the managed

system is powered-on with the Full System
Partition
None
57
Operating System
Reset Error Codes
Message
Recovery Action
HSCL0DAE
The Hardware Management Console was

unable to successfully issue an Operating
System Reset request to the managed
system or Logical Partition
HSCL0DAF
A Hard Operating System Reset can be

issued only on a logical partition, not on the
managed system.
None
HSCL0DB0
A Soft Operating System Reset can be

issued for the managed system when it is in
the Ready state only if it was powered on in
Full System Partition.
If the managed system was not powered on

in Full System Partition, turn off the power to
the managed system, and then turn on the
power in Full System Partition. If the
managed system is in the No-Power state,
perform just the power-on operation. The
managed system should transition to the
Initializing state, then to the Ready state.

If the managed system is in the Error state,

or No-Communication state, refer to
Managed System States for the HMC on
page 90 and check the state of the managed
system. Perform the appropriate actions to
recover.
HSCL0DB1
A Soft Operating System Reset can be

issued for the managed system only if it is in
the Initializing or Ready state.
If the managed system is in the No-Power

state, apply power to the system. The
managed system should transition to the
Initializing state then to the Ready state.
If the managed system is in an Error state or
No-Communication state, refer to Managed
System States for the HMC on page 90 and
check the state of the managed system.
Perform the appropriate actions to recover.
HSCL0DB2
An Operating System Reset can be issued

for a logical partition only if the partition is in
the Running or Starting state.

58
Virtual Terminal Error Message

Codes
Recovery Action
HSCL0FA1
1. Verify that the managed system is

connected and has power.
The managed systems service processor

could not open a virtual terminal session.

software support. This is a customer
action.
HSCL0FA2
All available virtual terminal sessions have

been opened and are in use. To force a new
open session, perform a Close Terminal
Session operation which frees up the
session.
No Virtual Terminal Sessions are available.

Perform a Close Terminal Session to
forcefully close an open session and free it
up to be opened. This is a customer action.
HSCL0FA3
Unable to close the virtual terminal session.

Issue a Close Virtual Terminal Connection
operation.
HSCL0FA4
There is no virtual terminal session with

session number {0} open.
None
Backup and Restore

Error Codes
Message
Recovery Action
HSCL1195
Unable to back up the profile data to the

backup file. Try again.
2. Reboot the HMC, and then try the task

again.
3. If the operation still fails, call for HMC
software support.
HSCL1196
You do not have read access permission on

the backup file, {0}. Try the operation again.

HSCL1197
Unable to read the profile datas backup file,

{0}. Try the operation again.

again.
HSCL1198
Cannot find backup file, {0}, for profile data.

Select a valid, existing backup file.

HSCL1199
A full restore is not permitted when there are

logical partitions in the {0} state. A full restore
can only be issued when the managed
system was powered on with Partition
Standby and there are no partitions running,
booting, or in the open firmware state.
1. Verify the managed system was

powered-on to run in Partition Standby.
59
Backup and Restore

Error Codes
Message
Recovery Action
HSCL119A
There was an I/O error while backing up the

profile data. Try again.

again.
HSCL119B
The restore profile data operation failed. Try

again.

2. Reboot theHMC, and then try the task
again.
HSCL119C
Cannot initialize profile data when a partition

is in the {0} state and when the managed
system is not powered on with Partition
Standby, or when there are partitions running,
booting, or in the open firmware state.
Cannot initialize the profile data when

managed system is not running logical
partitions and in the ready state. Also , there
should be no partition in running, booting, or
open firmware state. This is a customer
action.
HSCL119D
Cannot restore the profile data if the

managed system is in the {0} state.
1. Verify the managed system is in ready

state and running logical partitions or
Partition Standby.
HSCL119E
Cannot initialize the profile data if the

managed system is in the {0} state.

partition standby.
HSCL119F
The backup file {0} used to restore the profile The backup file selected is not valid. The File
data is not valid. Its file size ({1}) is not
may be corrupted.
correct. Select a valid backup file.
2. Select another backup file and try the
task again.
software support
HSCL11A0
Cannot restore the profile data if the

managed system is in the {0} state. The
managed system must be in the Ready state
and powered on with Partition Standby.

Partition Standby.
HSCL11A1
Cannot initialize the profile data if the

managed system is in the {0} state. The
managed system must be in the Ready state
and powered on with Partition Standby.

partition standby.
60
Backup and Restore

Error Codes
Message
Recovery Action
HSCL11A2
Could not display the backup dialog for the

managed system: {0}. Try again.

2. Log off the HMC, then log back on.
recovery actions.
HSCL11A3
Could not back up the profile data for the

managed system: {0} to file: {1}.

3. Reboot the HMC, then try the task again.
software support.
HSCL11A4
Cannot back up profile data to the default

backup file name: {0}.
Cannot back up the profile data to the default

backup file. Choose a different backup file
name. This is a customer action.
HSCL11A5
Could not display the remove backup dialog

for the managed system: {0}. Try again.

recovery actions.
HSCL11A6
Could not remove the backup file {0} from the 1. Refresh the graphical user interface.
managed system {1}.
3. Reboot the HMC, then try the task again.
software support.
HSCL11A7
No backup file has been selected for the

operation. Select a backup file.
HSCL11A8
Could not display the restore profile data

dialog for the managed system: {0}. Try
again.

recovery actions.
HSCL11A9
Could not initialize the profile data task on

the managed system {0}. Refresh the
interface and check whether the operation
was performed. If not, try the operation again.
Refresh the graphical user interface. Check

whether the operation has been performed
and displays on the graphical user interface.
If not, repeat the operation. If the problem
61
Backup and Restore

Error Codes
Message
Recovery Action
HSCL11AA
Could not restore the profile data task on the

managed system {0} with backup file {1} of
{2} option. Refresh the interface and check
whether the operation was performed. If not,
try the operation again.

software support.
HSCL11AB
Could not display the recover partition data

dialog for the managed system {0}.

recovery actions.
HSCL11AC
Could not perform the recover partition data

task on the managed system {0}.

software support.
HSCL11AD
Could not display the Rebuild the Managed

System dialog for the managed system {0}.
HSCL11AE
The backup profile data name must start with Specify the name correctly.
a numeric or alphabetic character.
HSCL11AF
The backup profile data name must not

contain
/ \ or characters.
Specify the name correctly.
Utility Class Error

Codes
Message
Recovery Action
HSCL138A
Unable to a get the socket connection to the

managed system. Shut down and restart the
Hardware Management Console.
Shut down and restart the HMC. This is a

customer action.
HSCL138C
Unable to find the machine type, model,

serial number of this HMC.
Reboot the HMC. This is a customer action.
HSCL138D
Could not release the management

framework socket.
Reboot the HMC.This is a customer action.
HSCL138F
Unable to get the Hardware Management

Console host name. Check the network
settings within the system configuration.
Check the network setting under system

configuration, then try the task again. This is
a customer action.
HSCL1390
The managed system is not registered in the

management framework. Shut down and
restart the Hardware Management Console.
Shut down and restart the HMC. This is a

customer action.
62
None
Utility Class Error

Codes
Message
Recovery Action
HSCL1391
The management framework socket is not

registered. Make sure to not attempt any
operations while the delete, rebuild, or
restore profile data tasks are being
performed. Perform the Rebuild Managed
System task.
1. Make sure not to perform any operation

while the Delete, Rebuild and Restore
Profile Data tasks are performed.
2. Perform the Rebuild Managed System
task.
HSCL1392
The management framework socket is either

deleted or changed. Do not perform any
operations while the delete, rebuild, or
restore profile data tasks are being
performed. Perform the Rebuild Managed
System task.
Make sure not to perform any operation while

the Delete, Rebuild, and Restore Profile Data
tasks are performed. This is a customer
action.
HSCL1393
Unable to load the list of IBM PC product

names.
1. Reboot the HMC.
Unable to launch the confirmation dialog. Try

again.
HSCL1395

software support.

software support.
HSCL1396
Unable to initialize the HMC-CSP Version

compatibility table.
Retry the operation. If it fails, contact HMC

Software Support.
HSCL1397
Unable to determine what version of firmware Try the operation again. If it fails, contact
is loaded on the service processor.
HMC Software Support.
HSCL1398
Unable to determine what versions of service Retry the operation. If the error persists,
processor firmware is compatible with this
version of the Hardware Management
Console.
CIMOM Error Codes
Message
Recovery Action
HSCL157F
Cannot find an instance of the object

specified.

software support.
HSCL1584
You do not have the proper authorization or

Log in with appropriate permissions to
permission to perform this task. Log in as the perform the task. This is a customer action.
proper user and try again.
HSCL1585
There was an unknown error while querying

the object manager database.

2. Reboot the HMC.
software support.
63
CIMOM Error Codes
Message
Recovery Action
HSCL1586
Cannot find an Instance with object manager

of {0}.

software support.
HMC Console Error

Codes
Message
Recovery Action
HSCL1771
Unable to create console information and set

it with the managed system. Perform the

HSCL1772
Could not set Hardware Management

Console information. Perform the Rebuild

HSCL1773
Invocation of the Hardware Management

Console information method failed. Perform
the Rebuild Managed System operation.

HSCL1774
Unable to get the defined slot number for

Hardware Management Console information
slots. Perform the Rebuild Managed System
operation.

HSCL1775
Could not get host Hardware Management

Console information slot ID. Perform the

64
HMC Console Error

Codes
Message
Recovery Action
HSCL1776
Could not get the Hardware Management

Console information. Perform the Rebuild

HSCL1777
Failed to construct the Hardware

Management Console information string.
Perform the Rebuild Managed System
operation.

HSCL177F
Could not delete the Hardware Management

Console instance.

2. Reboot the HMC and then try the task
again.
software support.
WEBSM/AUIML Error Message

Codes
Recovery Action
HSCL1965
Unable to determine the Hardware

Management Console servers host name.
Check the Hardware Management Console
network settings under System Configuration
and verify that they are correct.
Check the HMC Network Settings under

System Configuration and verify the settings
are correct, and that you have a valid host
name for the HMC. Contact your
System/Network Administrator for network
settings help. This is a customer action.
HSCL1966
You must select one profile for powering on

the Full System Partition or select Cancel.
Select a profile from the Power-on panel or

select Cancel to close the panel. This is a
customer action.
HSCL1967
You must select one system profile to power

on with or select Cancel.
Select a system profile from the panel or

select Cancel to close the panel. This is a
customer action.
HSCL1968
You must select a power on option or select

Cancel.
Select either Full System Partition or Partition

Standby to turn on the power or select
Cancel to close the panel. This is a customer
action.
HSCL1969
Could not retrieve information from the GUI

Check the HMC network settings under
server. Check your network configuration and System Configuration and verify the settings
connection.
are correct. This is a customer action.
HSCL196A
Choose a new default profile from the list or

select Cancel.
None
65
WEBSM/AUIML Error Message

Codes
Recovery Action
HSCL196B
The object is not found in the data area.

Please refresh the interface.
1. Perform the refresh task.
Problem obtaining object information. Please

refresh the interface
1. Perform the refresh task.
HSCL196C

software support.
2. If the same error occurs, perform the

rebuild managed system operation.
software support.
User Management
Error Codes
Message
Recovery Action
HSCL2329
The following characters cannot be used in

the login name: space , : ( ) [ ] | & ; $ \
DOUBLE QUOTE.
Specify a login name using valid characters.

HSCL232A
The user name already exists or may be a

user name reserved by the Hardware
Management Console. Choose another user
name.
User names must be unique. Choose a

different user name. This is a customer
action.
HSCL232B
The user login name cannot be longer than

32 characters. Choose another login name
with less than 32 characters.
Choose a new login name that uses less

than 32 characters. This is a customer action.
HSCL232C
The user must have a role. Select a role from User must have a role assigned. Choose a
the list.
role from the menu list. This is a customer
action.
HSCL232D
Could not modify users property.

software support.
HSCL232E
Could not create user.
Check to see the create command in debug

print. This is a customer action.
HSCL232F
The Hardware Management Console user

cannot be deleted.
None
HSCL2330
The new password and confirmation

password do not match. Try again.
New password and confirmation password

must match. Enter the new password again.
HSCL2331
Change user password failed.

software support.
HSCL2332
The Hardware Management Console user

properties cannot be changed.
Cannot change the HMC special user

properties. This is a customer action.
HSCL2333
Multiple roles are not allowed. Select only

one role from the role list.
Select only one role from the role list. This is

a customer action.
66
User Management
Error Codes
Message
Recovery Action
HSCL2334
Cannot create or modify the user due to the

following reasons:
1. May not be able to locate the file

rmcadduser in /opt/hsc/bin directory.
ctrmc.acls file in /var/ct/cfg directory.
3. Service Focal Point functionality may not
be installed.
HSCL2336
The user name is not valid. The user name

Specify a user name that contains valid
should not start with 0 1 2 3 4 5 6 7 8 9 ! @ characters. This is a customer action.
# $ % ^ & * - + = / | { } [ ] : ; , < > . ? ~ ` _ \
DOUBLE QUOTE.
HSCL2337
Cannot delete the user due to the following

reasons:

rmcremoveuser in /opt/hsc/bin directory.
ctrmc.acls in /var/ct/cfg directory.
3. Service Focal Point functionality may not
be installed.
HSCL2338
User name is required.
Specify a user name and try the task again. If

the problem persists, call for HMC software
support.
HSCL2339
Password cannot be empty.
Specify a non-empty password and try the

task again. If the problem persists, call for
HMC software support.
HSCL233A
Could not find the file /usr/bin/expect.
Try the task again. If the problem persists,

call for HMC software support.
HSCL233B
The old password specified for the user was

incorrect.
Enter the old password correctly and try the

task again. If the problem persists, call for
HSCL251E
Failed to set the enable remote virtual

terminal option
The following error was encountered:

\n{0}\n. Retry the operation.
1. Wait 5-7 minutes.
HSCL251F

software support.

3. Reboot the HMC.
software support.
67
User Management
Error Codes
Message
Recovery Action
HSCL2726
An affinity LPAR configuration already exists.

You must remove this configuration before
setting up a new affinity LPAR configuration.
1. Verify that affinity LPARs display on the

graphical user interface. If no affinity
LPARs can be seen, refresh the console.
If the affinity LPARs do not display,
rebuild the managed system.
2. Make sure that no affinity logical partitions
are in the Running or Initializing state.
3. Remove the existing affinity LPAR
configuration.
4. Retry the operation.
5. If problem persists, contact HMC software
support.
HSCL2727
The operation failed. It is possible that

1. Make sure that another user is not in the
another user is in the process of creating or
process of creating or updating affinity
updating affinity logical partitions. If this is not
LPARs.
the case, restore profile data and retry the
2. If another user is not creating affinity
operation.
LPARs, restore the profile data. Choose
the Managed System Priority option, and
restore from the file labeled backupFile.
HSCL2728
Your partition names are not all unique. No

partitions have been created. Make sure that
all partition names are different from each
other and those of already created partitions.
Try setting up an affinity LPAR configuration

again, using unique names for every partition,
both LPAR and affinity LPAR.
HSCL2729
Affinity LPAR creation failed. Retry the

operation.
1. Ensure affinity partitions do not already

exist.
HSCL272A
An error occurred in partition creation. Default 1. Rebuild the managed system.

profiles and the system profile may have to
2. You may have to manually create missing
be created manually. First, rebuild the
items (default profiles, system profile).
managed system, and then create items if
needed.
HSCL272B
An error occurred in default profile creation.

1. Rebuild the managed system.
Default profiles and the system profile will
2. Create the missing affinity LPAR default
have to be created manually. First rebuild the
profiles manually. Create a system profile
managed system, and then create the
that includes each affinity partitions
needed items.
default profile.
HSCL272D
An error occurred in default profile creation.

The system profile will have to be created
manually. First rebuild the managed system,
and then create the missing system profile.
An unknown error occurred during partition

creation.
1. Retry the operation
HSCL272E
HSCL272F
68
2. Create a system profile that includes

each affinity partitions default profile.
2. If the problem persists, contact HMC

software support.
An error occurred in partition creation. Affinity 1. Recover partition data - choose the
partitions have been created, but default
Restore option.
profiles and the system profile may have to
2. Manually create any missing affinity
be created manually. First, recover partition
LPAR items
data, and then create items if needed.
User Management
Error Codes
Message
Recovery Action
HSCL2730
Unable to get the resources of the partition

since it is not an affinity logical partition
1. Retry the task.
HSCL2731
The addition of affinity logical partitions

exceeds the maximum limit. Delete other
partitions and retry the task.
Delete enough logical partitions and then

retry the task.
HSCL2734
Cannot create only one affinity logical

partition.
The user must create as many affinity LPAR

partitions as resources will allow at the same
time. To create an affinity LPAR configuration,
use the Affinity Partition option.
HSCL2735
Cannot delete only one affinity logical

partition.
The user must delete all affinity LPAR

partitions at the same time. To delete an
affinity LPAR configuration, use the Affinity
Partition option.
HSCL2736
The update operation cannot be performed

since there are no affinity logical partitions
1. Refresh the interface and check if affinity

logical partitions exist. If so, retry the
operation.
2. If the problem persists, call HMC software

support.
HSCL2737
HSCL2738
HSCL2739
The operation failed since the update

parameter is invalid.
1. Retry the task.
The operation failed since the cluster size

parameter is invalid.
1. Retry the task.
The update operation failed since the

hardware resources have not changed.
1. If the hardware resources (processor and

memory) have changed, retry the task.

support.

support.
2. If the problem persists, call the HMC

software support.
HSCL273A
The managed system is not affinity LPAR

capable.
None. If you are certain that the managed

system is or should be affinity LPAR-capable,
HSCL273B
The managed system cannot handle the

None. If you are certain that the managed
creation of partitions with the specified cluster system supports partitions of the specified
size.
cluster size, contact software support.
HSCL273C
Affinity LPAR deletion failed. Rebuild the

managed system and retry the operation.

3. If problem persists, contact software
support.
HSCL273D
Deletion of affinity logical partitions failed.

Recover partition data and retry the
operation.
1. Recover partition data - choose the

Restore option.
3. If problem persists, contact HMC software
support.
HSCL273E
Deletion of partition {0} failed. The partition

cannot be deleted in the Running or
Initializing state. Stop the partition and retry
the task.
1. Make sure that all partitions are stopped.

2. Retry the deletion operation.
69
User Management
Error Codes
Message
Recovery Action
HSCL2901
This partition is not capable of adding,

removing, or moving processors dynamically.
If you know that this partition is capable of

processor DLPAR operations, make sure the
managed system is powered on, wait and
retry the task. If this does not work, rebuild
the managed system, or reboot the HMC if
necessary. Contact your local representative
for more information about this feature.
HSCL2902
The destination partition is not capable of

adding, removing, or moving processors
dynamically.

processor DLPAR operations, make sure the
HSCL2903
Your processor request goes below the

profiles Required processor limit. You can
remove or move {0} or fewer processors.
Retry the operation, entering a smaller

number of processors.
HSCL2904
Your processor request exceeds the profiles

Maximum processor limit. You can add or
move up to {0} processors. Retry the
operation.
Retry the operation, entering a smaller

number of processors.
HSCL2905

removing, or moving memory dynamically.

DLPAR memory operations, make sure the
HSCL2906

adding, removing, or moving memory
dynamically.

HSCL2907
Your memory request exceeds the profiles

Maximum memory limit. You can add or
move up to {0} MBs of memory. Retry the
operation.
1. Retry the task and request a smaller

memory amount.
2. Reset the partition, then reactivate the
partition and then retry the operation.
3.
HSCL2908
Your memory request goes below the the

profiles Minimum memory limit. You can
remove or move up to {0} MB of memory.
1. Retry the task and request a smaller

memory amount.
3.
70
If problem persists, contact your software

support representative.

User Management
Error Codes
Message
Recovery Action
HSCL2909
Your memory request exceeds the total

available memory of the managed system.
You can add up to {0} MB of memory. Retry
the operation.
1. Check the available memory of the

managed system, retry the task and
request a smaller memory amount.
3.

HSCL290B

removing, or moving I/O slots dynamically.

HSCL290C

adding, removing, or moving I/O slots
dynamically.

HSCL290D
Since the managed system is not capable of

dynamic logical partitioning, you cannot
unassign resources.
None
HSCL290E
Since the managed system is not capable of

dynamic logical partitioning, you cannot
correct requested memory values.
None
HSCL290F

there are not enough free processors to
satisfy the partitions requirements. However,
there are stopped processors available which
are still assigned to running partitions that
you may unassign.
Attempt to restore lost processors. For more

information, see Restoring Processor
Resources on page 87. When you are
finished, try to activate partition again.
HSCL2907
Your memory request exceeds the profiles

Maximum memory limit. You can add or
move up to {0} MBs of memory. Retry the
operation.
1. Retry the task with the lesser memory.

2. Reset the partition and reactivate the
partition and then retry the task.
3. If problem persists, call software support.
HSCL2908
Your memory request goes below the the

profiles Minimum memory limit. You can
remove or move up to {0} MB of memory.
1. Retry the task with the lesser memory.

HSCL2909
Your memory request exceeds the total

available memory of the managed system.
You can add up to {0} MB of memory. Retry
the operation.
1. Check the available memory of the

managed system and retry the task with
lesser memory.
71
User Management
Error Codes
Message
Recovery Action
HSCL2910

there are not enough free adapters to satisfy
the partitions requirements. However, there
are stopped adapters available which are still
assigned to running partitions that you may
unassign.
Attempt to restore lost adapters. For more

information, see Restoring Adapter
finished, activate partition again.
HSCL2911

there is not enough available system memory
to satisfy the profiles required amount.
However, there is some memory available
which was requested by running partitions
but is not being used that you may unassign.
Correct the requested memory value. For

more information see Restoring Memory
finished, activate the partition again.
HSCL3001
LED operations are not supported with this

CSP version. For LED operations, please
upgrade to CSP version 3.0 or greater.
To upgrade to a higher version of CSP,

contact your service representative.
HSCL3002
The LED operation failed.

contact hardware support.
HSCL3051
An error occurred during frame initialization.

Not all I/O may have been powered on. Retry contact HMC software support.
the operation.
HSCL3052

Not all managed systems could be powered
on. Retry the operation.

contact HMC software support
HSCL3053
An unknown error occurred during frame

initialization. Retry the operation.

HSCL3054


HSCL3055
An error occurred while deactivating CSPs.


HSCL3056
An error occurred during the pinhole reset.


HSCL3057
An error occurred while deactivating I/O

drawers. Retry the operation.

HSCL3058
Frame information retrieval failed. Retry the

operation.

HSCL3059
The refresh operation failed. Retry the

operation.

HSCL305A
The wrong number of cages was received.

The I/O cages must be specified in pairs.
Retry the operation, specifying the adapter

drawers in pairs. There should be an even
number of drawers specified. If the problem
persists, contact HMC software support.
HSCL305B
The list of I/O drawers to deactivate was not Retry the operation, sending the cage
sent correctly. Please send the cage numbers numbers of the adapter drawers in pairs.
of the I/O drawers in pairs.
HSCL3200
Unknown lock error.
Contact HMC software support.
HSCL3201
Invalid lock type.
HSCL3202
Failed to acquire lock because of timeout.

HSCL3203
Illegal nested lock type requested.
72
User Management
Error Codes
Message
Recovery Action
HSCL3204
Lock not held.
Platform
Management Error
Codes
Message
Recovery Action
HSCP0001
The Backup Critical Data request completed

successfully.
None
HSCP0002
Ensure the media is inserted correctly into

the drive and try the operation again.
Verify that the media is inserted correctly in

HSCP0003
The Backup Critical Data request failed.
Internal HMC Error.

HSCP0004
The media is write protected. Remove the

write protection and try the operation again.
Remove the write protection and try the

operation again.
HSCP0005
The Backup Critical Data request is in

progress. Please wait.
None
HSCP0010
The Format Removable Media request

completed successfully.
None
HSCP0011

None
HSCP0012

None
HSCP0013
An unknown error occurred. Replace the

media and try the operation again.
Replace the media and try the operation

again. If the error persists, call for HMC
software support.
HSCP0014
The Format Removable Media request failed. 1. Verify that the removable media is
operation again.
4. If the error persists, call for HMC software
support.
HSCP0015
Please wait while the media is being

formatted.
None
HSCP0020
The Save Upgrade Data request completed

successfully.
None
HSCP0021
The Save Upgrade Data request failed.

operation again.
software support.
73
Platform
Management Error
Codes
Message
Recovery Action
HSCP0022
The Save Upgrade Data request failed.

Ensure the removable media is inserted
correctly into the drive.
Verify the removable media is properly

inserted in the drive and try the operation
software support.
HSCP0023

None
HSCP0024
An error occurred while copying the upgrade

data. Ensure the removable media is inserted
correctly into the drive and retry the
operation.
Verify the removable media is properly

software support.
HSCP0025
An error occurred while saving the upgrade

data. Try the operation again. If the problem
continues, contact your service
representative.

operation again.
software support.
HSCP0026
An error occurred while trying to mount the

media. Ensure the removable media is
inserted correctly and try the operation again.
operation again.
software support.
HSCP0027
An error occurred while trying to unmount the 1. Verify that the removable media is
media. Ensure the media is not being shared.
operation again.
software support.
HSCP0028
An non-recoverable error occurred. Refer to

the HMC console log for detailed information.
operation again.
software support.
74
Platform
Management Error
Codes
Message
Recovery Action
HSCP0029
An error occurred while instantiating the save 1. Verify that the removable media is
upgrade data target class.
operation again.
software support.
HSCP0030
An error occurred creating the file that

processes the save upgrade data on the next
reboot. Try the operation again.
operation again.
software support.
HSCP0040
The corrective service file was successfully

downloaded to this system console. Press
OK to continue and install this update.
None
HSCP0041

applied. Wait until all tasks complete and
reboot the HMC for the changes to take
effect.
None
HSCP0042
An unrecoverable error occurred during the

corrective service file download. Try the
operation again. If the problem continues,
Try the operation again. If the error persists,

HSCP0043
An unrecoverable error occurred during the

corrective service installation. Try the
Try the operation again. If the error persists,

HSCP0044


operation again.
4. If the error persists, call software support.
HSCP0045
The corrective service data is corrupt. Ensure Verify the removable media is properly
the media is inserted correctly into the drive
software support.
HSCP0046
An error occurred while attempting to

remotely connect to the server. Try the
Verify that the remote site is operational and

try the operation again. If the error persists,
75
Platform
Management Error
Codes
Message
Recovery Action
HSCP0047
An unspecified error occurred while

Verify that the remote site is operational and
downloading the corrective service file. Try
try the operation again. If the error persists,
the operation again. If the problem continues, call for HMC software support.
HSCP0048
An unknown error occurred. Try the operation Try the operation again. If the error persists,
again. If the problem continues, contact your call for HMC software support.
service representative.
HSCP0049
The Install Corrective Service request is in

progress. Please wait.
None
HSCP0051
The corrective service file download was

unsuccessful.
Read the text on the error message window.
HSCP0052
Successfully downloaded file. Installing,

please wait.
N/A
HSCP0053
Corrective service installation was successful. N/A
HSCP0054
Corrective service installation has failed.
Read the text on the error message window.
HSCP0055
View the console log for details.
N/A
HSCP0056
Halting service installation.
N/A
HSCP0057
Corrective service file download in progress... N/A
HSCP0058
The corrective service file downloaded

successfully, continuing...
HSCP0060
The Customize Date/Time request completed None

successfully.
HSCP0061
The Customize Date/Time request failed.
N/A

operation again.
software support.
HSCP0070
Enter an integer value between 1 and 99.
None
HSCP0071
You cannot schedule an event in the past.

Set the date and time to schedule the event
in the future.
Select a date and time that is after the

present time.
HSCP0080
There are no system events.
None
HSCP0081
Unable to display the log data.

operation again.
software support.
76
Platform
Management Error
Codes
Message
Recovery Action
HSCP0082
Unable to retrieve log data.

operation again.
software support.
HSCP0083
An error occurred while processing the exit

request.

operation again.
software support.
HSCP0090
Cannot check both the Export default

gateway and Silent options for routed.
Select either Export default gateway or

Silent for the Routed option.
HSCP0091
You may need to reboot for all Network

Settings changes to take effect.
Restart the HMC.
HSCP0092
Unable to save your Network Settings

updates to the system configuration files.
Try the operation again. Reboot the HMC If

the error persists, call for HMC software
support.
HSCP0093
Ethernet driver {1} cannot be set to {0}.
1. Select a valid speed for the adapter

2. Select Auto-negotiate speed
3. Reboot the HMC
HSCP0100
No CECs were detected that are attached to

this system console.
1. If you have a managed system attached,

reboot the HMC.
service service representative.
HSCP0101
No partitions have been defined for this CEC. 1. Check to ensure that Service Focal Point
is communicating correctly with the
managed system.
2. Reboot the HMC.
support.
HSCP0102
A blank or incorrect entry was entered in the

partition password field.
Re-enter a valid password in the entry field

HSCP0103

listening port field.
Re-enter a valid listening port and try the

operation again.
HSCP0104

IP address field.
Re-enter the IP address and try the operation

again.
HSCP0110
The Inventory Scout command completed

successfully.
N/A
HSCP0111
The Inventory Scout command request failed. Try the operation again. Reboot the HMC If
support.
77
Platform
Management Error
Codes
Message
Recovery Action
HSCP0112

1. Insert a properly formatted diskette into

the drive.
2. Try using an alternate diskette
support.
HSCP0113

Remove write protection on the media and

HSCP0114
The Inventory Scout request failed. Ensure

1. Insert the properly formatted diskette into
the removable media is inserted correctly into
the drive
the drive.
2. Try using an alternate diskette
support.
HSCP0115
An error occurred while copying the Inventory 1. Ensure that there is enough free space
Scout data. Verify that a blank formatted
on the media.
diskette is inserted correctly in the drive and
2. Try using an alternate diskette and retry
the operation.
support.
HSCP0117
An error occurred while trying to unmount the N/A

media.
HSCP0118
The Inventory Scout daemon was restarted

successfully.
N/A
HSCP0119
The Inventory Scout daemon cannot be

restarted. Reboot the HMC and try the
operation again.
Try the operation again. Reboot the HMC. If

support.
HSCP0120
The CEC name is malformed
Reboot the HMC. If the error persists, call for

HSCP0121
The Inventory Scout request failed. An error

occurred while copying data to removable
media.

2. Restart the invscout daemon
support.
HSCP0122
The system partition(s) did not respond to

query attempts.
1. Check to ensure that Service Focal Point

is communicating correctly with the
managed system.
2. Reboot the HMC.
support.
HSCP0123
HSCP0124
78
Unable to start the terminal session using

available error data. Return to Service
Management interface and attempt to start
the TTY session from there.
1. Return to the Service Management

interface and attempt to start the virtual
terminal session.
Unrecoverable error attempting to start a TTY 1. Return to the Service Management

session. Return to Service Management
interface and attempt to start the virtual
interface and attempt to start the TTY session
terminal session.
from there.
Platform
Management Error
Codes
Message
Recovery Action
HSCP0125
An incorrect user ID and password

combination was entered. Specify a valid
user ID and password and try the operation
again.
1. Specify a valid user ID and password and

2. Ensure that the remote service (ftp) site is
operational.
HSCP0126
The corrective service file was not found on

the server. Ensure the correct fully qualified
path and filename has been specified for the
Patch file field and retry the operation.
1. Specify a valid user ID and password and

2. Ensure that the remote service (ftp) site is
operational.
HSCP0127
An error occurred while unpacking the

corrective service file. The file may be
corrupt, or the HMC may have run out of disk
space. Try the operation again. If the problem
continues, contact your service
representative.
HSCP0128
A required file is missing from the service

Contact your service representative.
package. Contact your service representative.
HSCP0129
An attempt was made to apply incorrect

1. Ensure that the correct service file name
service to this version of HMC software.
has been entered and try the operation
Ensure the correct service filename has been
again.
specified and retry the operation.
HSCP0130
The target directory for service file extraction

does not exist. Contact your service
representative.

HSCP0131
A fatal error occurred during service file

installation. The system may be unstable.
Contact your service representative

HSCP0135
Error {0} processing data on removable

media.
1. Attempt to download and apply the

service file again.
2. Perform the Save Upgrade Data task to
preserve configuration data and then
reinstall the HMC from recovery CD as if
an upgrade
HSCP0136

copied to the HMC. Select the Frame Install
Corrective Service task to apply this update.
Select the Frame Install Corrective Service

task to apply this update.
HSCP0137

downloaded to the HMC. Select the Frame
Install Corrective Service task to apply this
update.
Select the Frame Install Corrective Service

task to apply this update.
79
Platform
Management Error
Codes
Message
Recovery Action
HSCP0138
An internal error occurred during Save

Upgrade Data processing. Refer to the HMC
console log for detailed information and
recovery actions.
Refer to the HMC console log for detailed

information and recovery actions.
Service Focal Point

Error Codes
Message
Recovery Action
HSCS0001
Unable to access RMC to obtain Serviceable

Events.
The HMC could not retrieve the Serviceable

Events. Wait and try the previous function
again. If error continues, shut down and
restart the HMC. If error persists, call for
HSCS0002
Unable to process request.
The HMC could not process your request.

Wait and try the previous function again. If
error continues, shut down and restart the
HMC. If error persists, call for HMC software
support.
HSCS0003
Unable to update the attribute on the

Serviceable Event.
The HMC could not process your request to

make changes to the Serviceable Event. Wait
and try the previous function again. If error
continues, shut down and restart the HMC. If
error persists, call for HMC software support.
HSCS0004
Unable to locate Serviceable Event to

update.
The HMC could not locate the Serviceable

Event you are trying to view or update. It may
have expired or otherwise been closed. Exit
the Select Serviceable Event dialog and retry.
HSCS0005
Function Failed: Error occurred attempting to

display a Serviceable Event panel.
The HMC was unable to locate or launch a

panel you have requested. This is an internal
HMC error.
HSCS0006
This Serviceable Event may contain more

information that this version of the HMC can
display. You may wish to upgrade your HMC
to the latest version.
In order to see Serviceable Event data made

available in more recent HMC versions,
upgrade this HMC to the most recent version
or switch to an HMC that has already been
upgraded.
HSCS0008
Function Failed: An error occurred when

retrieving machine names.
Not all functions may be operating. Wait and

try the previous function again. If error
HSCS0020

launching the Service Focal Point Settings
panel.

HSCS0021
Function Failed: Error occurred getting

information to display the Service Focal Point try the previous function again. If error
settings.
80
Service Focal Point

Error Codes
Message
Recovery Action
HSCS0022

updating Service Focal Point settings.

HSCS0023
Function Failed: Error occurred processing

button for the Service Focal Point Settings
Panel.

HSCS0024

sort for the Service Focal Point Settings
Panel.

HSCS0025

Double Click for the Service Focal Point
Settings Panel.

HSCS0026
Service Focal Point settings have been saved None.

successfully.
HSCS0040
New FRU Location Code and Part Number

must be entered.
Enter the requested Location Code and Part

Number.
HSCS0041
A New FRU Part Number must be entered.
Enter the requested Part Number.
HSCS0042
There was nothing to apply.
There were no changes to the FRU list to be

added to the Serviceable Event.
HSCS0043
The No FRUs to Update box was checked

but there are updated FRUs in the in the
pending table. If there are no FRUs to
update, remove the ones from the pending
table. If you want to update the FRUs from
the pending table, uncheck the check box.
None
HSCS0044
The No FRUs to Update box was unchecked

and there are no updated FRUs in the in the
pending table. If there are no FRUs to
update, check the check box to indicate this.
None
HSCS0045

updating FRU information for the Serviceable try the previous function again. If error
Event.
HSCS0046

attempting to remove an item from the list.

HSCS0047

attempting to Close the Serviceable Event

HSCS0048

adding FRU information for the Serviceable
Event.

81
Service Focal Point

Error Codes
Message
Recovery Action
HSCS0049

processing the panel.

HSCS0050

launching panel.

HSCS0060
Cannot change state from Unknown for

machine
The requested machine state is not allowed

at this time. Close and then restart the
Enable/Disable panels for updated machine
information.
HSCS0061
Insert scratch diskette number {0} of {1}.
Insert a scratch diskette and select the

appropriate button.
HSCS0062
Insert DVD cartridge and press the {0}

button.
Insert a formatted DVD cartridge and push

the appropriate button.
HSCS0064
No extended error data available.
Select a serviceable event that has extended

error data associated with it.
HSCS0065
Error writing to diskette: {0}
Make sure there is a diskette in the diskette

drive. Try the operation again.
HSCS0066
Error writing to DVD cartridge: {0}
Make sure there is a formatted DVD cartridge

in the DVD drive. Try the operation again.
HSCS0067
Error reading extended error data: {0}

HSCS0068
Error creating temporary file: {0}

operation again.
software support.
HSCS0069
Error writing to temporary file: {0}

operation again.
software support.
HSCS0070
Error formatting diskette: {0}
Make sure there is a diskette in the diskette

drive. Try the operation again.
HSCS0071
Extended error data has been saved

successfully.
None
HSCS0072
The saving of extended error data has been

cancelled.
No action. The operation was cancelled as a

result of your request.
82
Service Focal Point

Error Codes
Message
Recovery Action
HSCS0080
Error encountered while getting the partition

information.

HSCS0081
Error encountered while reading the partition

information.

HSCS0082
Error encountered while getting the extended

error data.

HSCS0083
Unexpected error encountered while saving

the extended error data.

operation again.
software support.
HSCS0084
Error encountered while attempting to call

home with the extended error information.

HSCS0085

home with the extended error information.
The call program returned a value of {0}.

HSCS0086
Request to call home the extended error

information has been successfully submitted.
See the Service Agent application to monitor
the progress of the request.
The operation was successful. Use the

Service Agent application to monitor the
progress of the request.
HSCS0087

home the Serviceable Event.

HSCS0088

home the Serviceable Event. The callsa
program returned a value of {0}.

HSCS0089
Request to call home the Serviceable Event

has been successfully submitted. See the
Service Agent application to monitor the
progress of the request.

HSCS0090
Unexpected return code encountered while

creating a temporary packaging file: {0}

HSCS0096
No items selected when button was pressed.

83
Service Focal Point

Error Codes
Message
Recovery Action
HSCS0100
Please wait while the extended error data is

being saved.
The extended error data is being saved to

the appropriate removable media.
HSCS0101
Error writing to DVD cartridge.
Ensure there is a formatted DVD cartridge in

the DVD drive. Try the operation again.
HSCS0102
Error unmounting DVD cartridge after writing

data successfully.
Ensure there is a formatted DVD cartridge in

the DVD drive. Try the operation again.
HSCS0103
DVD drive is already mounted.
None
HSCS0104
The LED request did not complete

successfully.
1. Retry the task.

2. Log out and then back in to the HMC
interface.
3. Reboot the HMC.
support.
HSCS0105
The LED request completed successfully.
None.
HSCS0106
Function failed: An error occurred attempting

to display the LED Management panel.
1. Retry the task.

interface.
3. Reboot the HMC.
support.
HSCS0122
Function failed: An error occurred attempting

to display the Hardware Services panel.
1. Retry the task.

interface.
3. Reboot the HMC.
support.
HSCS0123
The System Attention LED for the selected

machine is not supported. The system LED
will not be activated
None.
HSCS0124
The Identify LED for the selected FRU is not

supported. The FRU LED will not be
activated.
None.
Virtual Terminal Errors

When using a virtual terminal (VTERM), you might see an error code displayed in the bottom-left corner of
the VTERM window. The following table lists the error codes and the recovery actions for each.
Virtual Terminal
(VTERM) Error
Codes
Message
Recovery Action
Comm 654
The virtual terminal server is unable to

process this type of request.
If the error persists, contact the system

administrator for help.
An unknown error occurred during virtual

terminal device-type negotiations.
Comm 655
84
The socket connection to the Virtual Terminal If the error persists, contact the system
server has been established and the session administrator for help.
is waiting for negotiation to finish.
Virtual Terminal
(VTERM) Error
Codes
Message
Recovery Action
Comm 657
The session is in the process of establishing

the TCP/IP connection to the virtual terminal
server.
The delay varies. You can close the browser.
When you close a session that displays

COMM 657, there may be some delay before
it closes.
Comm 658
The session is initializing the TCP/IP

connection to the HMC.
If the error persists, contact the system

administrator for help.
Comm 659
The Virtual Terminal TCP connection to the

session has not succeeded or has failed.
v The TCP/IP connection to the virtual

terminal server could not be established.
v You clicked Disconnect on the
Communication menu.
v The virtual terminal server closed the
TCP/IP connection either by application
control or because it detected an error.
Operating States
In the Contents area, an operating state is listed next to your managed system. Read the next section to
learn more about what each of these states mean, and the actions you should take to recover.
Managed System Operating States: The following operating states apply to the managed system itself.
State
Description
Recovery Action
Initializing
The managed system is powered on and is

initializing.
Wait for initialization to complete. Initialization

can take up to an hour, depending on the
managed systems hardware and boot
configuration.
Ready
The managed system is powered on and

functioning normally.
None
No Power
The managed system is powered off.
None
Error
The managed systems operating system or

hardware is experiencing errors.
If the managed system is set up to run as a

Full System Partition, the system will also
indicate an Error state. Read the managed
system operator panel.
Incomplete
The HMC cannot gather complete partition,

profile, and resource information from the
managed system.
In the Contents area, highlight the managed

system icon and select Rebuild the
Managed System from the menu.
No Connection
HMC cannot contact the managed system.
1. Delete the managed system from the

Navigation area by highlighting the
managed system icon and selecting
Delete from the menu.
2. Follow the instructions to delete the
managed system from the Navigation
area.
3. Reconnect to the managed system by
checking that the cable connections are
secure.
85
State
Description
Recovery Action
Recovery
The partition and profile data stored in the

managed system is corrupted.
In the Contents area, select the managed

system icon and choose Recover Partition
Data from the menu.
v For the data to be restored, the managed
system must be powered on using the
Partition Standby power on option. If your
system is not currently powered on in
Partition Standby, it will be powered off first
before powering on to Partition Standby
mode. In this case, restoring data can take
up to an hour.
OR
v If you do not want to restore data from a
backup source, select Initialize from the
menu.
Note: Powering on using the Partition
Standby option will require that you power off
the managed system if the system is currently
using the Full System Partition.
Version Mismatch
Your managed systems service processor

level is higher than your HMCs code level.
Contact your service representative to

upgrade your HMCs level so that the levels
match.
CUoD CTA
You must accept the CUoD license.
To accept the license, do any of the following:

v When you boot the HMC and managed
system, click the Accept button on the
License Agreement panel.
v If you have already booted the HMC and
managed system, select the managed
system in the Contents area. Select CUoD
> Accept License. Click the Accept
button.
v Power off the managed system, remove all
CUoD resources from the managed
system, and then power your managed
system back on again.
Partition Operating States: The following operating states describe the logical partition you have
created.
State
Description
Recovery Action
Ready
The partition is not yet active but is ready for

activation.
None
Starting
The partition is activated and is going through None

its booting routines.
Running
The partition has finished its booting routines. None

The operating system can be performing its
booting routines or is in its normal running
state.
Error
Activation of this partition failed due to a

hardware or operating system error.
86
Select the partition and choose the Read

Boot Error Value task from the menu to see
the reasons for the activation failure.Boot
Error Values on page 91 You can also try to
activate the partition again.
State
Description
Recovery Action
Not Available
This partition is not available for use.

Reasons can include:
Turn on the power to the managed system

and select either Full System Partition or
Partition Standby during the power-on
process.
v The managed system is powered off.

v The Full System Partition is not available
with the Partition Standby power-on option.
v Logical partitions are not available when
the managed system is powered on with
the Full System Partition power-on option.
v Affinity partitions are not available when
the managed system is powered on and
non-affinity partitions are activated first.
v Non-affinity partitions are not available
and affinity partitions are powered on first.
Open Firmware
The partition was activated by a profile that

specified an OPEN_FIRMWARE boot mode.
None
Restoring Partition Resources

The following section has procedures to help you restore partition resources that are stopped but are still
assigned to a partition as a result of a failed dynamic logical partitioning operation. These resources are
lost, or are unusable by any other partition until they have been unassigned.
Restoring Processor Resources: When you are dynamically adding processor resources to a partition,
the HMC determines if there are any stopped processors in a running partition. If the HMC finds stopped,
unused processors, a Processor Information button appears on the panel. When you click this button,
the Processor Recovery window opens. This window displays each stopped processors states, statuses,
and the partitions to which they are currently assigned.
If no partition is performing a dynamic logical partitioning processor operations, you can unassign stopped
processors from their partitions and free them for system use.
Note: If another user is in the middle of performing a dynamic logical partitioning processor operation on
any partition, and you unassign stopped processors from that partition, you will cause the users
dynamic logical partitioning operation to fail.
To unassign stopped processors, do the following:
1. Log in to the HMC using either the System Administrator or Advanced Operator roles.
2. In the Navigation area, click the consoles icon to expand the tree.
3. In the Navigation area, click the Server and Partition folder.
4. In the Contents area, click the Server Management icon.
5. In the Contents area, click the managed systems icon to expand the tree.
6. Select the partition to which you want to add the processors.
7. From the Selected menu, select Dynamic Logical Partitioning.
8. Select Processors.
9. The Dynamic Logical Partitioning window opens. Click Add resources to this partition.
10. If the Processor Information button appears underneath the Number of CPUs to add field, the
HMC has discovered stopped processors on running partitions that you might be able to unassign, or
free for system use. If the Processor Information button appears, click it. If it does not, you do not
have processor resources to restore.
87
11. The Restore Processors window opens. This window displays each lost processor, along with the
processors state, status, and partition assignment. Select the processor you want to free and click
Unassign. The processors you selected are then unassigned and freed for other partitions to use.
Restoring Adapter Resources: When you are dynamically adding adapter resources to a partition, the
HMC determines if there are any stopped adapters in any running partition. If the HMC finds stopped,
unused adapters, an Adapter Information button appears on the panel. When you click this button, the
Restore Adapters window opens. This window displays each stopped adapters state, status, and the
partition to which it is assigned. If another user is not performing a dynamic logical partition operation, you
can unassign stopped adapters from their partitions and free them for system use.
Note: If another user is in the middle of performing a dynamic logical partitioning adapter operation on
any partition, and you unassign stopped adapters from that partition, you will cause the users
dynamic logical partitioning operation to fail.
To unassign stopped adapters from a running partition, do the following:
3. In the Navigation area, click the Server and Partition folder.
4. In the Contents area, click the Server Management icon.
5. In the Contents area, click the managed systems icon to expand the tree.
6. Select the partition to which you want to add the processors.
7. From the Selected menu, select Dynamic Logical Partitioning.
8. Select Adapters.
9. The Dynamic Logical Partitioning window opens. Click Add resources to this partition.
10. If the Adapter Information button appears underneath the Adapters to add field, the HMC has
discovered stopped processors on running partitions that you might be able to unassign, or free for
system use. If the Adapter Information button appears, click it. If it does not, you do not have
adapter resources to restore.
11. The Adapter Recovery window opens. This window displays each lost adapter, along with the
adapters drawer, slot, type, state, and partition assignment. If you are sure that another user is not
currently performing a dynamic logical partitioning operation, select the adapter you want to free and
click Unassign. The adapters you selected are then unassigned and freed for system use.
Restoring Memory Resources: When you are dynamically adding, removing, or moving memory
resources to a partition, the HMC determines if there is an inconsistency between the amount of memory
being used by the partition and the amount of memory requested by the partition for pending memory
changes.
If these amounts are not equal, a Memory Information button appears on the window. When you click
this button, the Restore Memory window opens. This window displays each running partitions amount of
memory in use, requested memory amount, the maximum and minimum profile memory values, and the
total available system memory. If another user is not performing any dynamic logical partitioning memory
operations, you can correct a partitions requested memory value amount so that it is equal to the memory
amount currently in use. If the requested memory value is greater than the amount of memory actually in
use, a correction of the requested memory amount will result in some memory being freed for other
partitions to use. If another user is in the middle of performing a dynamic logical partitioning memory
operation on a partition, and you correct the requested memory amount for that partition, you will cause
the other users dynamic logical partitioning operation to fail.
To correct requested memory amounts, do the following:
88
3.
4.
5.
6.
7.
8.
9.
In the Navigation area, click the Server and Partition folder.

In the Contents area, click the Server Management icon.
In the Contents area, click the managed systems icon to expand the tree.
Select the partition to which you want to add the processors.
From the Selected menu, select Dynamic Logical Partitioning.
Select Memory.
The Dynamic Logical Partitioning window opens. Click Add resources to this partition.
10. If the Memory Information button appears underneath the Destination Partition Details field, the
HMC has discovered memory inconsistencies. If the Memory Information button appears, click it. If it
does not appear, you do not have memory resources to restore.
11. The Restore Memory window opens. This window displays the name of the partition that has the
inconsistency, the amount of memory in use by this partition, the requested memory amount, this
partitions minimum and maximum memory amounts, and the amount of free (system available)
memory. Select the partition or partitions you want to correct, and click Correct Requested Value.
The memory amount is then corrected and the Dynamic Memory Configuration window is updated
with the new values.
Error Recovery Actions

The recovery action for many error messages is to perform a rebuild managed system operation. This
section has procedures to help rebuild a managed system. References to this procedure are indicated
throughout the error message tables as appropriate.
Rebuild is Indicated for Managed System: For messages that indicate that a rebuild managed system
operation is needed, do the following to be sure that the operation is necessary:
1. Verify you have the correct authority to perform the task.
v If you do not, log in with the correct user authority and try the task again.
v If you do have the correct authority, retry the task. If it still fails, continue with step 2.
2. Perform the Rebuild Managed System task (see Steps to Rebuild a Managed System) then retry the
failing task. If the task still fails, continue with step 3.
3. Reboot the HMC, then verify that the managed system is in Ready state.
v If the managed system is in Ready state, retry the failing task. If the task still fails, call for HMC
software support.
v If the managed system is in any state other than Ready, (for example, not in Connection state, Error
state, or another state) refer to Managed System States for the HMC on page 90 for the recovery
procedure for the current state.
Steps to Rebuild a Managed System: To rebuild a managed system, do the following:
1. In the HMC contents area, select the managed system that you want to rebuild.
2. Select Rebuild Managed System from the Select menu or by clicking the right mouse button in the
content area.
3. A confirmation window displays a message asking you to confirm whether you want to perform this
task.
While this task is running, you cannot perform any other HMC functions. This task can take up to
several minutes to complete.
Steps for Rebooting the HMC: To reboot the HMC, do the following:
1. From the Select menu, select Console.
2. Select Exit.
3. When you exit from your HMC session, you can choose to shut down, reboot, or log off from your
session. Using the pull-down bar, select reboot.
4. Select Exit. The HMC reboots.
89
Performing a File System Check on HMC Reboot: In the event of an unexpected power loss or if the
white reset button on the HMC is pressed, the system runs a file system check (fsck) on the next system
reboot. If the automatic file system check fails, the HMC prompts the user to enter the HMCs root
password so that it can perform a file system maintenance manually. If the following message displays:
Enter the root password or hit Control-D to reboot., do the following to recover the HMC:
1. Type the following root password: passw0rd
2. To run a file-system check, type fsck file system where file system is the name of the file system that
fails the file system check, such as / and /var in the field. When the checking is completed, a prompt
window opens.
3. Type reboot.
OR
Press Ctrl-D to reboot the HMC interface.
Changing a Partition Host Name Manually

If you need to change the host name of the partition manually, before changing the host name of the
partition, do the following:
1. Run the following command (Skip this step if the AIX level is earlier than AIX 5.1 with 5100-02
Recommended Maintenance Package.):
/usr/sbin/rsct/bin/runact -c IBM.ManagementServer SetRTASPollingInterval Seconds=0
2. Run the following command:

/usr/sbin/rsct/bin/lsrsrc IBM.ManagementServer Hostname
The output displayed will be similar to the following: (If the partition is managed by multiple HMCs,
there may be multiple entries, because each HMC has its own entry.)
resource 1: Hostname = "hmc1.mydomain.mycompany.com"
3. For each entry, remove the resource using the host name shown. For example, type the following:
/usr/sbin/rsct/bin/rmrsrc -sHostname = "hmc1.mydomain.mycompany.com" IBM.ManagementServer
. You can verify that all entries have been removed by performing Step 2 again.
4. Run the following command:
/usr/sbin/rsct/bin/rmcctrl -z
5. Change the host name of the partition.

6. Once the host name has been changed, run the following command: /usr/sbin/rsct/bin/rmcctrl -A
Managed System States for the HMC

This section describes the states for a managed system that display on the HMC. Follow the procedures in
this section to attempt to restore management of a system in one of the listed states.
No Connection State: In the No Connection state, the HMC has lost contact with the managed system,
or power to the service processor has been removed. Do the following:
1. Check the operator panel on the managed system to verify that the power is on.
a. If the power light indicates that there is no power on the managed system operator panel, refer
your systems users guide for problem-determination procedures.
b. After power is restored, wait 5 minutes for the service processor to re-IPL and the HMC to
re-establish contact. If the HMC can access partitions using a virtual terminal (VTERM) but the
state is still No Connection, call for HMC support.
2. If the power indicator is on, wait 5 minutes for the HMC to attempt to reestablish contact. The service
processor in the managed system may be in the process of turning power on. If partitions no longer
respond, the system power is off.
3. From a telnet session from another system, attempt to ping or contact active partitions on this
managed system.
If the partitions are active, do the following:
90
a. Verify that the serial cable on the HMC is firmly connected and that it is not damaged.
b. Reboot the HMC.
c. Reset the Service Processor.
4. If the managed system is running and restarting the HMC did not resolve the problem, call for HMC
software support.
Incomplete State: In the Incomplete state, the HMC is unable to collect information required to build a
complete representation of the managed system. Do the following:
1. Select Rebuild Managed System from the Managed System Task list. If the state goes to Recovery,
see Recovery State. If the state does not go to Recovery, continue with the next step.
2.
3.
4.
5.
6.
Note: This operation performed in the next step may take up to ten minutes to complete.
Reboot the HMC. If the state goes to Recovery, see Recovery State.
If the state remains Incomplete, verify whether there is a redundant HMC and verify that no one is
entering commands from the alternate HMC.
Repeat step 1. If it still fails, go to the next step.
Restore the profile data (see task list). The profile-data restore task is a full restore from a backup
copy.
Verify that the HMC serial cable is securely attached to the HMC and that it is not damaged.
Reset the service processor.
If the problem persists, call for service.
Recovery State: In the Recovery state, profile data stored in the managed system has been cleared or
corrupted. Do the following:
1. Select Recover partition data from the managed system task list to restore or initialize profile data.
2. If the state changes to Incomplete, see Incomplete State for recovery procedures.
3. If the state changes to No Connection, see No Connection State on page 90 for recovery procedures.
4. If the restore fails, reset the service processor.
5. Clear NVRAM (nonvolatile memory), and repeat steps 1 through 4.
6. If the problem persists, call for HMC software support.
Error State: The Error state automatically generates a call to the service support center if the function is
enabled. If the function is not enabled, call for HMC software support.
Open Firmware State: In the Open Firmware state, the partition has been activated. You can open a
virtual terminal window to the partition and enter open firmware commands.
Boot Error Values

If a problem occurs during the boot process and initial loading of the console software, the following table
contains the boot error values and messages that might display on the HMC.
Boot Error Values
Message
0x0A
NOT_ENOUGH_PARTITION_LICENSED_MEMORY
0x00
NO_ERROR
0x01
NO_GLOBAL_SERVER
0x02
NO_CONTIGUOUS_PAGE_TABLE_MEMORY
0x03
NO_CONTIGUOUS_REAL_MODE_MEMORY
0x04
NOT_ENOUGH_PARTITION_LOGICAL_MEMORY
0x05
ALL_ASSIGNED_PROCESORS_ARE_NOT_WORKING
91
Boot Error Values
Message
0x06
NO_PROCESSORS_ASSIGNED
0x07
INVALID_PROCESSOR_ASSIGNED_FOR_ALPAR_PARTITION
0x08
NO_MEMORY_AVAILABLE_FOR_ALPAR_PARTITIONS
0x60
ANOTHER_SERVICE_AUTHORITY_PARTITION_IS_ACTIVE
0x7F
FAIL_TO_BOOT
0x80
I/O_SLOT_ASSIGNMENT_ERROR
0xAC
AIX_OS_TERM_WITH_CRASH_CODE
92
HMC Recovery Procedure

If attempts to recover the HMC were not successful, use this procedure:
1. Verify that the serial cable is securely attached to the managed system and is not damaged.
2. There are two dedicated HMC serial ports on the managed system. Move the cable to the second port.
If does not resolve problem, continue with the next step.
3. Back up the customer profile data.
4. Shut down the HMC.
5. Run hardware diagnostics (PC Doctor). If an error is detected, repair the HMC.
6. Move serial cable on the HMC PC to the alternate serial port.
7. Turn on the Power to the HMC.
8. If there is still no connection and the managed system is still running, review the HMC logs for errors.
Save the logs and core files.
a. Call HMC software support.
b. Use PE mode.
Releasing an HMC Lock on the Managed System

If you have two HMCs connected to your managed system, one HMC temporarily locks the other out while
it is performing operations. This action prevents the other HMC from operating on the managed system
because simultaneous operations could cause conflicting results. If the interface is locked, most console
operations automatically wait for the lock to release.
However, in the rare event that an HMC has a problem that prevents the lock from being properly
released, you may need to manually unlock the connection to the managed system. Typically, if one HMC
has locked the connection, you must unlock it from the other HMC, which then allows other HMCs to
communicate with the managed system and run further commands.
To release a lock on a managed system, you must be a member of one of the following roles:
v System Administrator
v Advanced Operator
To
1.
2.
3.
release an HMC lock, do the following:

In the Contents area, select the managed system.
In the menu, click Selected.
Select Release Console Lock.
93
94
Chapter 6. Removal and Replacement Procedures

This chapter contains service procedures and procedures to help remove and replace parts that are part of
the HMC.
Depending on the system configuration, when you are directed to exchange FRUs, run tests, or change
configuration data, the customers interface to the managed system may not be available. Before starting
any of these tasks, notify the customer.
When you exchange a system board, battery, or adapter, follow the configuration procedures in this
manual to ensure correct operation.
Attention: Removing power from a HMC may cause loss of data on the disk drives. If power must be
removed, select Power Off from the HMC user interface. This action shuts down the operating system and
turns off the power to the HMC. See Powering On and Off on page 4.
Service Procedures
The service procedures in this section help in performing maintenance tasks and installing updates to the
HMC.
General Information
Attention: The system board, adapters, memory modules, and processor modules can be damaged by
electrostatic discharge. If you are directed to exchange FRUs in a HMC, refer to the Handling
Electro-Static Discharge (ESD) Sensitive Devices in the 6578, 6792, 8305 or 8187 maintenance
information manuals.
When you are referred to the hardware maintenance manual for the personal computer, use the hardware
maintenance manual for the appropriate personal computer machine type.
Depending on the system configuration, when you are directed to exchange FRUs, run tests, or change
configuration data, the customers interface to the system hardware may not be available. Berfore starting
any of these tasks, notify the customer.
When you exchange a system board, battery, or adapter, follow the configuration procedures in this
manual to ensure correct operation.
When you exchange a disk drive, ensure the licensed internal code is loaded on the new drive. Use the
Restore the Hard Disk procedures in the hardware maintenance manual for the personal computer
machine type.
Removing power from the HMC may cause loss of data on the disk drive. If power must be removed, shut
down the HMC. See Powering On and Off on page 4.
95
Restoring the HMC Image

Attention: This procedure will restore the HMC image onto the disk drive in the HMC PC. Before
performing this procedure, contact HMC software support and also ensure that the customer has backups
for all critical console data.
Refer to the IBM Hardware Management Console for pSeries Installation and Operations Guide, order
number SA38-0590 when performing the following procedures:
1. Correct any error conditions on the HMC hardware.
2. Reload the HMC system image, as follows:
a. Turn on the HMC power.
b. Locate the HMC system image DVD and insert it into the DVD drive on the HMC personal
computer.
c. Turn the HMC power off and then on, and allow the system to boot from the DVD.
d. When the boot stops, follow the instructions on the screen to install the HMC system image.
3. Restore the customers critical console data.
4. Reboot the HMC.
Backup Profiles
Refer to the IBM Hardware Management Console for pSeries Installation and Operations Guide, form
number SA38-0590.
System Board Configuration

Your HMC system is based on one of the following listed PC machine types and models. Use the follwing
table when cross referencing between a PC and pSeries HMC Machine Type and Model Number.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
For information about system board specifications, refer to Related Publications on page x for a listing of
PC hardware maintenance manuals. The publications are available through the following web site:
Configuring the System

number SA38-0590, when performing the following procedures.
96
Update Device Microcode

97
Updating HMC Code

number SA38-0590. If there are upgrades to the HMC hardware, ensure that the hardware updates are
performed first.
Obtaining HMC Image: Refer to the IBM Hardware Management Console for pSeries Installation and
Operations Guide, form number SA38-0590.
Reloading the Hardware Management Console Image:
1. Locate the Hardware Management Console Backup CD. The customer should have this CD stored in a
safe place in the event it is needed to recover the HMC.
2. Insert the CD into the DVD-RAM, and close the drive.
3. If the power is on, exit the HMC, and turn off the console power.
4. Turn on the HMC power. When the system loads from the Hardware Management Console Backup
CD, the HMC automatically loads itself onto the disk drive of the HMC.
Note: If the HMC does not load the HMC Backup CD, it may be because the DVD-RAM drive is not
set to be a boot device. Use the Setup Utility program to make the DVD-RAM a boot device, as
follows:
a. Turn off the power to the HMC and watch the in-use lights until they go off.
b. Turn on the power to the HMC.
c. When the Setup Utility prompt displays on the screen during start-up, press F1. The Setup
Utility menu displays.
d. Follow the instructions on the screen to change the Start Options to make the DVD-RAM
the boot device. Additional information about the Setup Utility Program can be found in the
PC hardware maintenance manual. Refer to Related Publications on page x for a listing of
PC hardware maintenance manuals. The publications are available through the following
web site:
When you complete this procedure, if you changed the boot device list, be sure to reset the
boot device list to enable the system to boot from the disk drive.
5. When the installation is complete, remove the CD from the DVD-RAM drive and reboot the system.
6. Instruct the customer to restore their console data from their backup copies. The customer can find the
procedure under Restoring Console Data in the IBM Hardware Management Console for pSeries
Installation and Operations Guide, order number SA38-0590.
PC Configuration
Removals and Replacements

For removal and replacement procedures that are not described here, refer to Related Publications on
page x for a listing of PC hardware maintenance manuals. The publications are available through the
following web site:
Installing or Removing the 8-Port ASYNC Adapter

When an 8-Port ASYNC Adapter is installed in the HMC, the adapter must be configured using the
following procedure.
98
Configuring a Serial Adapter

You can use your HMC to configure adapters that are installed in your HMC. When performing this task,
all serial adapters in the system must be configured at the same time. When adding an additional adapter,
the original adapter must also be reconfigured. If you do not reconfigure the original adapter, its original
definition will be lost.
To
1.
2.
3.
4.
5.
configure serial adapters, do the following:

In the Navigation area, click the HMC Maintenance icon.
In the Contents area, double-click the System Configuration icon.
In the Contents area, click Configure Serial Adapter.
The Working window opens. Type 1 to select Configure Serial Adapter(s)
The configuration utility guides you through a series of questions.
For an 8-port adapter, you must provide the following questions with the following answers:
a. Question: How many boards would you like to install? Answer: Type the total number of 8-Port
and/or 128-Port async adapters in the system.
b. Question: Board #1. What type of board is this? ( L for list) Answer: Board type 15
c. Question: Do you want to set Altpin on this board? ( y or n ) Answer: No
If two 8-port adapters are installed in the system, the HMC asks the following questions:
a. Question: Board #2. What type of board is this? ( L for list) Answer: Board type 15
b. Question: Do you want to set Altpin on this board? ( y or n ) Answer: No
For a 128-port adapter, you must provide the following questions with the following answers:
a. Question: How many boards would you like to install? Answer: The total number of 8-Port and/or
128-Port async adapters that are installed in the HMC PC.
b. Question: Board #1. What type of board is this? ( L for list) Answer: Board type 16 (IBM 128-Port
async PCI)
c. Question: How many ports does this digiBoard have? Possible values:
1) 8
2) 16
3) 24
4) 32
5)
6)
7)
8)
40
48
56
64
9) 72
10) 80
11) 88
12) 96
13) 104
14) 112
15) 120
16) 128
Board #1 How many ports? (1-16) Answer: Count the total number of Enhanced RANs you are
attaching to the 128-Port async adapter and multiply by 2. Type the selection number 4), for 32 in
this example, at the prompt.
99
d. Question: Do you want to set Altpin on this board? ( y or n ) Answer: No

If two 128-Port async adapters are installed in the system, the utility repeats the previous sequence of
questions for each. The configuration utility guides you through a series of questions.
Note: The term C/CON is synonymous with Enhanced RAN or RAN.
a. Question: How many C/X cards do you have? Answer: Type the total number of 128-Port async
adapters installed in the HMC PC.
b. Question: How many C/CONs (RANs) are connected to card 1 line 1? Answer: Type the total
number of RANs on line 1. For this example, two concentrators (RANs) are connected to line 1.
c. Question: What type of wiring scheme are you going to use for card 1, line 1? Answer: A
d. Enter the type of communication mode to use on line 1. (Type L for a list) Answer: 14
e. Question: How many ports does this C/CON (RAN) support? (conc #1) Answer: 16
f. Question: How many C/CONs (RANs) are connected to card 1, line 2? Answer: Type the number of
RANs connected to line 2.
Reboot your HMC to load the adapter device driver.
Configuring RS422 Ports on an 8-Port Adapter: This task allows you to switch a port from RS232 to
RS422. Use this task for ports that are connected to a frames power supply.
Note: Managed systems should continue to use the default RS232 port type.
To configure RS422 ports on an 8-Port adapter connected to the HMC, do the following:
1. In the Navigation area, click the HMC Maintenance icon.
2. In the Contents area, double-click the System Configuration icon.
3.
4.
5.
6.
In the Contents area, click Configure Serial Adapter.

The Working window opens. Select Configure RS422 ports on an 8-port Adapter.
From the menu, select the 8-port adapter you want to configure.
From the menu, select the port change.
Removing the 8-Port ASYNC Adapter: To remove an 8-port ASYNC adapter, do the following:
1. Obtain the root password from the customer.
2. Log in with the ID hscpe and open a service shell. To open a service shell, go to How to Create a
Service Shell or View a HMC Log on page 11.
3. Type su -, then log in with the root password.
4. At the command prompt, type /usr/sbin/digiConf
5. When prompted, set the configuration to the correct number of adapters in the HMC.
100
Installing or Removing the 128-Port ASYNC Adapter

The 128-Port ASYNC adapter is an option for the HMC. It must be configured by the service
representative when the HMC is installed. The 128-Port ASYNC adapter software is installed in the HMC
base software installation package.
128-Port ASYNC Adapter Connector

The HMC 128-Port ASYNC adapter installation differs from the installation in AIX. The 128-Port ASYNC
adapter has two 15-pin D-shell connectors on it. The connector that is closest to the edge connector that
plugs into the HMC PC is line 1. The remote access nodes (RANs) are cabled in a daisy chain and are
terminated using a line terminator. The following figure shows the adapter.
3-C
The following figure shows an example of a typical RAN configuration. RANs are connected to both line 1
and line 2 of the adapter in this example.
Adapter Line 2
Node
1
1
Node
2
Node
3
Adapter Line 1
Node
1
1
2
3
4
Node
2
RAN Nodes
RAN Nodes
RAN Node
Terminators
v Up to eight RANS can be attached to one adapter. If four are attached to line one, only four more can
be attached to line 2.
v RANs must be numbered in ascending order. The RAN closest to the adapter is assigned as node 1.
No gaps in the numbering should occur. Example, numbering RANs as 1, 3, 4 in a line will cause
configuration problems.
101
Setting a RAN Node Number

The AIX Asynchronous Communications Guide provides information about configuring and running
diagnostics on the 128-Port ASYNC Adapter and associated RANs. To access the AIX Asynchronous
Communications Guide, see the IBM eServer pSeries Information Center at
http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base. Click AIX documentation. The 128-Port
ASYNC adapter identifies RANs by their node numbers. Each RAN in a daisy chain must have a unique
node number (1n-4n), which must be set during installation. The node numbers must be assigned in
ascending order with the lowest number assigned to the RAN closest to the 128-Port ASYNC adapter. The
following figure shows the front panel of a RAN.
CCITT
103 104 105 106 107 109 108 125

TD
RD RTS CTS DSR CD DTR RI OFC IFC
0%
AC
100%
To set the RAN node number, do the following:

1. Turn the RAN on and wait for the power-on self-test (POST) to complete.
2. When P1 is displayed on the front panel seven-segment LED display, press the Left Arrow button once.
The current node number is displayed, for example, 1n for node 1.
3. Press the Right Arrow button to advance the node number through the eight possible settings (1n-8n).
4. When the desired node number is displayed, press the Left Arrow button again to select the number.
The display should now read Pn (indicating a pass condition). If there was an error, the display reads
En.
In the case of duplicate node numbers, the RAN farthest from the host adapter displays En, instead of
AC, when the system is started.
Removing an Adapter
After you remove a 128-Port ASYNC adapter, do the following:
1. Obtain the root password from the customer.
2. Log in with the ID hscpe and open a service shell. To open a service shell, see How to Create a
Service Shell or View a HMC Log on page 11.
3. Type su -, then login with the root password.
4. At the command prompt, type /usr/sbin/digiConf.
5. When prompted, set the configuration to the correct number of adapters in the HMC.
Exchanging a Disk Drive

When you exchange a disk drive, ensure that the licensed internal code is installed on the new drive. Use
the Restore Hard Disk procedures, refer to Related Publications on page x for a listing of PC hardware
maintenance manuals. The publications are available through the following web site:
102
Replacing the Planar and Performing the Flash (BIOS/VPD) update

procedure
After replacing the system planar, you should perform the flash BIOS/VPD update.
Attention: Refer to the information label located inside the system unit cover for any model-specific
information.
To
1.
2.
3.
4.
5.
perform the flash (BIOS/VPD) update procedure, do the folowing:

Power off the computer.
Insert the flash update diskette into drive A.
Power on the computer.
When the Update Utility window opens, select the country/keyboard, then press Enter.
If the computer serial number was previously recorded, the number is displayed with an option to
update it. Press Y to update the serial number.
6. Type the 7-digit serial number of the computer you are servicing, then press Enter.
7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.
103
104

This section contains part number information for parts that are added to the base personal computer.
These additional parts when added to one of the following listed personal computers makeup your HMC.
For personal computer parts information not listed, refer to the hardware maintenance manual for the
personal computer on which you are servicing. To access the personal computer hardware maintenance
manuals, go to the following web address:
The following table contains a cross reference equivilant of the HMC machine type and model number to
the personal computer machine type and model number.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8837 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
105
Parts Listing for a 6578-KLU

Feature code 7315 was released as HMC machine type 7040 and used the PC machine type 6578-KLU
for its base configuration. If necessary, to cross reference to the original PC hardware maintenance
manuals, go to Related Publications on page x.
Note: Each PC hardware maintenance manual may reference more than one machine type in the title of
the pub. The title given in the Related Publications section of this publication only identifies the PC
machine types cross referenced in the following table. Use the part number to reference the correct
manual.
24
20
21
23
22
17
18
19
16
11
12
15
14
106
10
13
8
7
5
6
Parts Listing for a 6578-KLU

Index
Description
Units
Part Numbers
Top cover assembly stealth black
49P4367
DASD Bracket
09N5746
DVD-RAM Drive (Black)
24P3615
DVD-RAM Drive (White)
19K1537
Bezel Kit
09N5732
FDD 3.5 1.44MB (w/o bezel)
75H9550
Diskette Drive (Japan)
75H9552
HDD 40GB 7200RPM
19K1568
HDD 30GB 7200RPM
19K1567
IDE: Hard Drive Cable
37L4525
DASD Rail Kit
19K5331
3.5 DASD Bracket
06P2734
RFID Antenna
03K9654
10
Chassis assembly
49P4369
11
Control panel assembly
37L5092
12
Speaker assembly
01K4909
00N5151
13
Fan assembly
33L2594
14
Fan Sink
12-14
Fan/Speaker/Power Switch Assembly
15
Planar (Spartan-G 10/100/1000 POV)
16
Planar EMC shield
09N5770
17
PCI: nVidia Vanta (16MB)
25P4058
18
Processor P4 2.4 GHz
06P2458
01K4909
02R4085
48P7684
59P1991
02R4517
19
Memory 256MB NP SDRAM
33L3305
20
Air Baffle Duct
06P2733
21
I/O cam bracket
09N5734
22
Keylock Assembly
09K9829
23
C2 Switch Assembly
09K9827
24
Power Supply
00N7685
Power Supply (Japan)
00N7687
Power Supply (China)
00N7689
24P6883
24P6885
107
The following table contains part descriptions and part numbers for parts not shown in the 6578 Model
KLU illustration.
Description
Units
Part Numbers
5.25 locking handle
09N5747
5.25 EMC Shield
19K5548
3.5 locking handle
09N5748
PS/2 2 Button Mouse (black)
24P0383
Bezel kit (black)
49P4371
50-foot 9-9 pin serial cable, connects HMC to system
44P0206
10/100 Ethernet Adapter (FC 4962)
09P5023
Token Ring Adapter Cable (9 Pin D-Shell to STP)
6339098
PCI: 16/4 Token Ring Mngt
34L5009
Battery
33F8354
COM Port to Modem Async Cable
21L4322
PC Doctor Diagnostic Diskette
21H4251
US Power Cord
93F2364
Mouse, Three-Button USB
09N5532
Mouse, Three-Button USB (ScrollPoint-white)
12J4546
Mouse, Three-Button USB (ScrollPoint-black)
28L1865
128 port async adapter
93H6545
Wrap plug
43G0928
Terminator
43G0926
9-25 pin serial cable connects from fanout cable to system HMC
1
31L7196
8 port async adapter
93H6541
Fanout cable
07L9822
Wrap plug
6298964
Bracket
03K8992
9-25 pin serial cable connects from fanout cable to system HMC
1
31L7196
108
Parts Listing for a 7040 (FC 7316) and 7315-C01

HMC machine type 7315 Model C01 or HMC machine type 7040 feature code 7316 uses the PC machine
type 6792 Model 31U for its base configuration. If necessary, to cross reference to the original PC
hardware maintenance manuals, go to Related Publications on page x.
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
109

6793
19
19
18
2
3
18
4
5
5
6
7
17
17
16
16
15
15
13
13
14
14
12
10
12
10
11
11
110

Index
Description
Units
Part Numbers
49P4367
185W Power Supply
24P6883
49P2127
24P6885
DASD Bracket
06P2734
DASD Bracket
09N5746
5.25 Locking Handle
09N5747
3.5 Locking Handle
09N5748
DVD-RAM Drive (Black)DVD-RAM Drive

(Black)CD-ROM Drive
24P3615
33P3309
33P3243
DVD-RAM Drive cable
37L5098
DVD Cable
19P0484 (1)
DVD Media (Blank)
19P0862 (5 pack)
Shield 5.25 EMC
19K5548
Diskette Drive
75H9550
75H9552
Diskette Cable
33L2596
10
Speaker assembly
01K4909
00N5151
11
92mm Fan w/Grommets
33L2594
12
Control Panel Power switch
37L5092
13
Chassis assembly
49P4369
14
Planar: 10/100 EtherNet
25P5090
73P0546
15
Processor P4 2.0 GHzFan sink
16
Memory 512MB DIMM, EDO ECC
33L3307
10K0049
17
I/O cam bracket
09N5734
19
Air Baffle Duct
06P2733
32P4707
73P0570
48P7205
32P4004
111
C01 illustration.
Description
Units
Part Numbers
Planar (Spartan-G 10/100/1000 POV)
02R4085
Bezel kit stealth black
49P4371
Mouse PS/2 2 button stealth black
24P0383
Battery
33F8354
COM2 Port to Modem Async Cable
21L4322
21H4251
PCI: nVidia Vanta (16MB)
25P4058
ASYNC 8 Way Adapter
93H6541
ASYNC 128 Way Adapter
93H6545
10/100 Ethernet Adapter
09P5023
Mouse
24P0507
HDD 40GB 7200RPM
19K1568
IDE: Hard Drive Cable
37L4525
7852 Modem
112
01K1263
Parts Listing for a 7315-C02

Machine type 7315-C02 uses a personal computer machine type of 8305 Model 41U for its base
configuration. If necessary, to cross reference to the original PC hardware maintenance manuals, go to
Related Publications on page x.
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
113
114

Index
Description
Units
Part Numbers
49P4367
Processor P4 2.4 GHz
73P0576
48P7684
Fan Sink
32P4004
Memory 512MB SDRAM, NP
33L3307
Planar (10/100/1000 )
5.25 locking handle
09N5747
HDD 40GB 7200RPM
19K1568
DVD RAM Drive (Black)DVD RAM Drive

(Black)CD-ROM Drive
24P3615
33P3309
33P3243
DVD-RAM Drive cable
37L5098
CD-ROM/DVD Cable
19P0484
DVD R/W Media (blank)
19P0862 (5 pack)
Shield 5.25 EMC
19K5548
Diskette Drive
75H9550
75H9549
Diskette Cable
49P4764
10
3.5 locking handle
09N5748
11
Speaker assembly
01K4909
00N5151
12
Power SupplyPower Supply (China)
24P6883
49P2127
24P6885
13
Chassis assembly
49P4369
14
I/O cam bracket
09N5734
02R4086
49P1602
C02 illustration.
Description
Units
Part Numbers
Mouse PS/2 2 button stealth black
24P0383
Bezel kit stealth black
49P4371
Battery
33F8354
21H4251
System Board
49P1602
COM2 Port to Modem Async Cable
21L4322
ASYNC 8 Way Adapter
93H6541
93H6545
09P5023
Mouse (USB)
24P0507
115
Parts Listing for a 7310-CR2 and a 7315-CR2

Machine type 7315-CR2 uses a personal computer machine type of 8676 Model 22X for its base
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
116
22
21
20
19
18
17a
17
9
16
15
14
13
10
12
11
117
Parts Listing for a 7315-CR2

Index
Description
Units
Part Numbers
Top cover assembly
24P0708
Fan, DASD
00N6991
Power Supply (332W)
Heatsink Retention Module
Hot-Swap SCSI Backplane
32P1932
Operator Information Card
48P9086
Bezel Filler
06P6245
Bezel, Hot Swap Trim
24P0720
Bezel, Non-Hot Swap Trim
24P0723
10
40GB IDE Drive (7200

RPM)
19K1568
11
USB Tray
32P0580
12
12.7, 3 MODE Diskette

Drive
36L8645
13
24X CD-ROM drive

(primary)
06P5263
13
24X CD-ROM drive
33P3231
13
DVD-RAM
33P3307
14
Bracket, CD-ROM
Drive/Diskette Drive
32P1925
15
Interposer Card
48P9028
16
Microprocessor Fan
24P1118
17
Baffle
24P0742
17a
Chassis
32P1924
18
System Board
25R3039
19
256 PC2100 ECC Memory

DIMM
09N4306
19
512 MB Memory DIMM
09N4307
19
1 GB Memory DIMM
09N4308
20
9.0 1U/13A VRM Card,
74P4407
21
533/3.06-0K L3
Microprocessor
02R8908
22
533 Heatsink
24P0891
118
49P2090
1
24P0836
CR2 illustration.
Description
Units
Part Numbers
3.0V Battery
33F8354
Mouse
24P0507
Mouse Cable
00N6954
C2T Cable (FC 4271) 0.26 m, HMC to HMC,

(Keyboard/Video/Mouse)
00N7003
C2T Cable (FC 4272) 2 m, HMC to HMC,

(Keyboard/Video/Mouse)
00N7006
21H4251
-48V Connector
01R1199
40x20 Fan Assembly Duct
24P0892
1U Tool-less Rail Kit
24P1121
Service Label
33P2339
Eserver xSeries Nameplate
33P2205
Non-Hot Swap Hard Disk Drive Rail Kit
32P1928
3.5V Riser Assembly
25P3359
Jumper Cord
36L8886
CD-ROM Drive Power Cable
24P0867
CD-ROM Signal Cable
24P0851
Hard Disk Drive Power Fixed 2-Drop Cable
24P0865
Cable, switch and USB
24P0853
Cable, diskette drive signal
24P0790
Cable, IDE drive
24P0788
Hot-Swap SCSI Assembly Cable
24P0786
Cable, hard disk drive 4-pin power
24P0622
Hard Disk Drive Backplane to System Board Cable
00N6988
Power cord
6952300
Miscellaneous parts kit - contains: CD-ROM drive spring rod (1); diskette drive
spring rod (1); screws (10); PCI card support bracket (1); icon light pipe (1); rear
light pipe (1); CD-ROM drive blank bezel (1); diskette drive blank bezel (1); slotted
M3x5 screws (18); I/O bracket (2) fan bracket (1); 40 mm by 20 mm fan bracket
(1) (all models) FRU
32P1926
119
Parts Listing for a 7310-CR3 and a 7315-CR3

Machine type 7315-CR3 uses a personal computer machine type of 8837 Model 22U for its base
Related Publications on page x. The CR3 requires a minimum HMC microcode level of Version 4
Release 4.0 to be installed in the HMC.
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
120
1
19
18
2
3
4
5
6
7
8
17
16
9
15
14
10
12
11
13
121
Notes:
1. Field replaceable units (FRUs) must be serviced only by qualified field service technicians.
2. Customer replaceable units (CRUs) can be replaced by the customer. A definition of Tier 1 and Tier 2
CRUs for this model HMC is:
Tier 1 CRU
Uses a procedure that a customer is capable of doing without input from a service
representative. The procedure used to service this type of component is usually required to be
done by the customer.
Tier 2 CRU
Uses a procedure that a customer is capable of doing, but may require support from a service
representative. The procedure used to service this component is usually not required to be
3. If the part you are replacing is not identified as being either Tier 1 or Tier 2 call your service
representative to service the FRU.
Table 1. 7315 Model CR3 Parts listing
Index
Description
Top cover
Riser card assembly, PCI
FRU
Tier 1
CRUs
Tier 2
CRUs
23K4219
*
Riser card (PCI-X
Part Number
23K4211
90P1957
Heat sink (field replaceable unit)
Memory, 512MB ECC DRR
Microprocessor, 3.2GHz (field replaceable unit)

Note: Use BIOS CD FRU P/N 03N5955 when
replacing the microprocessor if the HMC BIOS level is
1.06 or higher is not installed in the CR3
13M8294
Heat sink retention module (field replaceable unit)
90P5282
System board (field replaceable unit)

Note: When ordering or replacing a CR3 system
board you must order the HMC BIOS Update CD. The
FRU part number 03N5955
25R9195
VRM, 1U/75A (on system board)
24R2698
Power Supply
24R2559
10
Chassis (field replaceable unit)
90P5284
11
Operator information panel (field replaceable unit)
23K4490
Operator information card (field replaceable unit) (not

shown)
48P9086
12
Bezel filler panel, hard disk drive
13
DVD-RAM Drive
13
DVD R/W Media
14
HDD 80 GB SATA
90P5281
*
13N1424
59P5236
26K5411
*
*
Cartridge SATA (not shown)
18P7250
71P7293
23K4209
15
Cage assembly, 3.5 in. SCSI hard disk drive, with CD

and hard disk drive backplanes
73P8007
16
Power backplane
23K4515
17
Fan holder with fan backplanes
23K4992
122
Table 1. 7315 Model CR3 Parts listing (continued)

Index
Description
FRU
Tier 1
CRUs
Tier 2
CRUs
Part Number
18
Fan, 40x40x56
33P2335
19
Fan, 40x40x28
23K4217
Battery, 3.0V
33F8354
Bezel filler panel, SATA drive
23K4990
Bezel filler panel, DVD drive
23K4300
Table 2. 7315 Model CR3 Parts listing (continued)

Index
Description
FRU
Tier 1
CRUs
Tier 2
CRUs
Cable, fan power (field replaceable unit)

Cable management arm
33P2352
*
Cable, signal, front panel

Filler panel
Part Number
90P1958
*
Kit, miscellaneous parts (all models)

Bezel blank filler
EIA bracket assembly, left
EIA bracket assembly, right
Rail set, DVD
Power supply filler
Screw, 3.5mm
Screw, M3.5 steel
25R4052
26K8680
90P5285
Kit, toolless rail
23K4218
Riser card, PCI-X 1.0
90P1957
Service label
23K4220
Service label, generic
23K4991
USB connector cable, front panel (field replaceable

unit)
Y cord, 1345mm
HMC BIOS Update CD
23K4215
*
25R2567
03N5955
123
Parts Listing for a 7310-C03 and a 7315-C03

Machine type 7315-C03 uses a personal computer machine type of 8187 Model F4U for its base
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
124
Parts Listing for a 7315-C03 or 7310-C03
Index
Description
Units
Part Numbers
Top cover assembly
88P5962
Power supply, 230W
74P4300
74P4301
DVD-RAM
24P3615
33P3309
DVD-RW drive
26K5383
CD-ROM drive
33P3243
HDD, 40 GB EIDE
19K1568
FDD, 3.5 1.44 MB
76H4091
Chassis/top cover kit
88P5963
System board, Gigabit

E-net, POV
19R2562
Intel P4 3.0 GHz
88P5870
Fan sink
01R3330
32P4004
125
C03 illustration.
Description
Units
Part Numbers
256 MB SDRAM
31P9121
512 MB SDRAM
31P9122
RFID antenna - velcro
03K9654
3.0V Battery
33F8354
Speaker with cable
00N5151
COM Port to Modem Async Cable
21L4322
Cable, C2 assembly
09K9827
21H4251
5.25 EMC shield
19K5548
Retention kit
88P5915
Planar shield kit
88P5931
Cable, FDD
88P6515
Cable, HDD
88P5928
Cable, ATA66 1 drop
88P5967
Cable, ATA66 2 drop
88P5971
Cable, SATA
88P5927
Service label
88P5964
Bezel kit
49P4371
Pivot lock, 3.5 FDD
09N5748
Pivot lock, 5.25 DASD
09N5747
Fan bracket assembly
88P6700
Misc. hardware kit
88P5965
Cable, CD-ROM audio
75H9219
Mouse
24P0507
Keylock assembly, random
88P5920
HDD mounting bracket assembly
88P5916
Cable assembly, power/LED
37L5092
Cable, second serial port
49P4530
Cable, dual USB 2.0
49P4365
ASYNC 8 Way Adapter
93H6541
93H6545
09P5023
126
Parts Listing for a 7310-C04 and a 7315-C04

Machine type 7315-C04 uses a personal computer machine type of 8141 Model 31U for its base
manual.
Model Number

and Model Number

Manual Part Number
7040 (FC 7315)
6578 Model KLU
06P1504
7040 (FC 7316)
6792 Model 31U
24P2934
7310 Model CR2
8676 Model 22X
48P9908
7310 Model CR3
8737 Model 22U
25K8109
7310 Model C03
8187 Model F4U
74P2661
7310 Model C04
8141 Model 31U
19R0486
7315 Model C01 (FC 7316)
6792 Model 31U
24P2934
7315 Model C02
8305 Model 41U
24P2969
7315 Model C03
8187 Model F4U

(without POV)
74P2661
7315 Model C04
8141 Model 31U
19R0486
7315 Model CR2
8676 Model 22X
48P9908
7315 Model CR3
8837 Model 22U
25K8109
1
10
9
4
5
7
6
127
Notes:
1. Field replaceable units (FRUs) must be serviced only by qualified field service technicians.
2. Customer replaceable units (CRUs) can be replaced by the customer. A definition of Tier 1 and Tier 2
CRUs for this model HMC is:
Tier 1 CRU
Uses a procedure that a customer is capable of doing without input from a service
representative. The procedure used to service this type of component is usually required to be
Tier 2 CRU
Uses a procedure that a customer is capable of doing, but may require support from a service
representative. The procedure used to service this component is usually not required to be
3. If the part you are replacing is not identified as being either Tier 1 or Tier 2 call your service
representative to service the FRU.
Table 3. 7315 Model C04 Parts listing
Index
Description
FRU
Tier 1
CRU
Tier 2
CRU
Part Number
Top Cover Asm
89P6730
Heat sink
89P6729
256MB PC2 3200 Memory DDR1
73P2683
512MB PC2 3200 Memory DDR1
73P2684
System board 10/1000 w/ POV
29R8260
3.2 GHZ Prescott P4
19R0497
Chassis and top cover kit
89P6732
HDD 40GB SATA
DVD RAM Media
09P5407
DVD Drive (Black)
26K5383
3.5 - 1.44MB 2 MODE FDD wo/Bezel
10
Power Supply 310 Watt
128
*
*
71P7312
76H4091
24R2574
C04 illustration.
Table 4. 7315 Model C04 Parts listing (continued)
Description
FRU
Tier 1
CRU
HDD Mounting Brkt Asm
Tier 2
CRU
*
Speaker Asm, internal (All EXCEPT CAU CBU)
Part Number
88P5916
00N5151
Cable, Second Serial Port
49P4530
Retention module assembly
89P6725
Device Retaining Clips
13N2449
PC-Doctor Diagnostic Diskette

Fan and Duct Asm
21H4251
39K5014
System board shield
89P6727
Cable, SATA (all models)
89P6728
Bezel Kit (all models)

Cable and Front USB/Audio Card (all models)
89P6731
89P6733
Cable, 2-drop IDE
89P6734
Cable, FDD
89P6735
Shield, Blank FDD
89P6736
Miscellaneous Hardware kit
89P6737
Cable, 1394 Front
89P6738
Cable, Power/LED
89P6739
Battery, 3.0V
33F8354
Mouse, (Black)
09N5532
129
HMC modem cable part numbers

The following tables contain HMC modem cable part number information along with the name of the
country where used.
Telephone Cable Information

The following table contains a listing of countries along with the telephone cable name and part number
where used.
Primary Country
Cable Name
Cable Part Number
Austria
AUS
21H4902
Australia
AUZ
75G3807
Belgium
BEL
21H4903
Denmark
DN
75G3812
Finland
FN
75G3809
France
FR
75G3803
Germany
GE
75G3804
Hong Kong
HK
75G3808
Israel
ISR
21H4905
Italy
IT
75G3802
Netherlands
NL
75G3810
South Africa
SAF
21H4904
Sweden
SW
75G3806
Switzerland
SZ
75G3811
United Kingdom
UK
75G3805
United States
US
87G6236
External Modems - Multitech II MT5600BA

The following table lists the external modem part number along with the primary country where used.
Primary Country
Modem Part Number
United States
80P5336
Australia
80P3786
Europe
80P3788
United Kingdom
80P3790
China
80P5337
Internal Modem
When ordering a replacement internal modem for your HMC use part number 80P4702.
Power Cords
For your safety, the manufacturer provides a power cord with a grounded attachment plug to use with this
product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
130
Power cords used in the United States and Canada are listed by Underwriters Laboratories (UL) and
certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a
minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel
blade, grounding-type attachment plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set
consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length
and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type
attachment plug. The cord set should have the appropriate safety approvals for the country in which the
equipment will be installed.
The power cables used by your system are listed by country and shown in the following illustration and
table.
131
The power cords listed in the following table are specifically designed for a country or region and are
usually available only in that country or region.
10
Index
Part Number
Countries and Regions where Used
1838574
Thailand
6952301
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands,

Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala,
Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico,
Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia,
Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay,
Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina

Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.),
Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece,
Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco,
Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland,
Portugal, Romania, Senegal, Slovakia, Spain, Sudan, Sweden, Syria, Togo,
Tunisia, Turkey, former USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong S.A.R.), Cyprus,
Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta,
Nepal, Nigeria, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda,
United Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
10
14F0087
Israel
132
Appendix A. Service Focal Point

This chapter provides information about using the Service Focal Point application.
Service representatives use the HMC as the starting point for all service issues. The HMC groups various
system management issues at one control point, allowing service representatives to use the Service Focal
Point application to determine an appropriate service strategy.
Traditional service strategies become more complicated in a partitioned environment. Each partition runs
on its own, unaware that other partitions exist on the same system. If one partition reports an error for a
shared resource, such as a managed system power supply, other active partitions report the same error.
The Service Focal Point application enables service representatives to avoid long lists of repetitive
call-home information by recognizing that these errors repeat, and the filtering them into one error code.
Errors that require service are reported to the HMC as serviceable events. Because the HMC stores these
serviceable events for 90 days and then discards them, it is important to have the partition and HMC date
and time set correctly. For instance, if the date on a partitions software is set 90 days behind the HMCs
set time, the serviceable events reported from this partition are immediately discarded. For more
information about setting the HMCs date and time, see the IBM Hardware Management Console for
pSeries Installation and Operations Guide, order number SA38-0590. To set the partitions date and time,
see the documentation provided with the operating system that is running on that partition.
Getting Started
When you are setting up Service Focal Point, keep the following in mind:
v If the time configured on a partition is 90 days older than time configured on the HMC, serviceable
events cannot be reported.
v Verify that the HMC host names are defined. For more information on using fully qualified and short
host names, see the IBM Hardware Management Console for pSeries Installation and Operations
Guide, order number SA38-0590.
v If you need to add or change a partition name, see IBM Hardware Management Console for pSeries
Installation and Operations Guide.
Testing Error Reporting

To ensure that Service Focal Point is configured properly, generate a test error by doing the following:
1. In the partition, run diagnostics to test the managed systems operator panel.
2. When the diagnostics window asks you if you see 0000 on the managed systems operator panel,
select NO. This action generates an error.
3. In the SRN window, type Enter to proceed.
4. When the system asks you if you want the error sent to Service Focal Point, select YES.
5. Type F3 to exit diagnostics.
6. Wait for one minute while the managed system sends the error to Service Focal Point.
7. Check the Serviceable Event window to ensure that the error was sent to Service Focal Point and that
Service Focal Point reported the error. For more information about working with serviceable events,
see Working With Serviceable Events on page 135.
133
Service Focal Point Settings

The Service Focal Point Settings task in the Contents area allows you to configure your HMCs Service
Focal Point application.
Note: The Advanced Operator, Operator and Viewer roles have read-only access to the following tasks.
Automatic Call-Home Feature

You can configure the HMC to automatically call an appropriate service center when it identifies a
serviceable event.
To enable or disable the call-home feature, you must be a member of one of the following roles:
v Service Representative
To enable or disable the call-home feature for one or more systems, do the following:
Note: It is strongly recommended that you not disable the call-home feature. When you disable the
call-home feature, serviceable events are not automatically reported to your service representative.
1. In the Navigation area, click the Service Applications icon.
2. In the Navigation area, double-click the Service Focal Point icon.
3. In the Contents area, click Service Focal Point Settings.
4. The Service Focal Point Settings window opens. Select the CEC Call Home tab on the top of the
window.
5. Click on the managed system you want to enable or disable.
6. Click Enable to enable call-home for the selected system, or click Disable to disable call-home for the
selected system.
7. Click OK.
Setting Up Surveillance
Service Focal Point surveillance generates serviceable events when it detects communication problems
between the HMC and its managed systems.
You can configure how you want the HMC to survey the following:
v The number of disconnected minutes considered an outage
v The number of connected minutes you want the HMC to consider a recovery
v The number of minutes between outages considered a new incident
To set up surveillance, you must be a member of one of the following roles:
To
1.
2.
3.
set up surveillance, do the following:

In the Navigation area, click the Service Applications icon.
In the Navigation area, double-click the Service Focal Point icon.
In the Contents area, select Service Focal Point Settings.
4. The Service Focal Point Settings window opens. Select the Surveillance Setup tab on the top of the
window.
5. In the first field, select the number of minutes you want the HMC to wait before sending a
disconnection error message.
134
6. In the second field, select the amount of connection time that the HMC is considered to be recovered.
This amount is expressed in minutes.
7. In the third field, select the number of minutes between outages that you want the HMC to wait before
sending a new incident report.
8. Select one or more managed systems from the table in the lower part of the window and then click
Enable or Disable. Surveillance is then either enabled or disabled for the selected managed systems.
Enabling Surveillance Notifications

You can enable or disable surveillance-error notification from this HMC to connected managed systems.
Enabling this notification causes errors to be passed to the Service Agent application for notification.
To set up surveillance, you must be a member of one of the following roles:
set up surveillance-error notification, do the following:
In the Contents area, select Service Focal Point Settings.
The Service Focal Point Settings window opens. Select the Surveillance Notification tab on the top
of the window.
5. Select one or more managed systems from the list and then click Enable or Disable. Surveillance
notification is then either enabled or disabled for the selected managed systems.
To
1.
2.
3.
4.
Working With Serviceable Events

You can view, add, or update serviceable event information, including error details.
Viewing Serviceable Events

To view serviceable events, you must be a member of one of the following roles:
v Advanced Operator
v Operator
v Viewer
To
1.
2.
3.
4.
5.
view a serviceable event, do the following:

In the Contents area, click Select Serviceable Event.
Designate the set of serviceable events you want to view. Click OK when you are finished.
The Serviceable Event Overview window opens, and the entries displayed are ordered by time stamp.
Each line in the Serviceable Event Overview window corresponds to one error within a serviceable
event. On this window, designate the set of serviceable events you want to view by specifying your
search criteria (such as event status or error class).
Note: Only events that match all of the criteria that you specify are shown.
When you are finished, click OK.
135
When you select a line in the Serviceable Event Overview window, all lines in the same serviceable event
are selected. To open the Serviceable Event Details window for the selected event, select the event and
click Event Details.
Viewing Serviceable Event Details

To view serviceable event details, do the following:
1. Perform the steps in Viewing Serviceable Events on page 135.
2. The Serviceable Event Details window opens, showing extended serviceable event information,
including the following:
v Status
v Earliest original time stamp of any managed object
v AIX error log
v Should this error ever get called home?
v Error was called home
v Pointer to extended error-data collection on the HMC
The windows lower table displays all of the errors associated with the selected serviceable event. The
information is shown in the following sequence:
v Failing device system name
v Failing device machine type/model/serial
v Error class
v Descriptive error text
Viewing Serviceable Event Error Details

To view serviceable event error details, do the following:
1. Perform the steps in Viewing Serviceable Event Details.
2. Select an error in the lower table, and click Error Details.
Viewing Service Processor Error Details

To view service processor error details, do the following:
1. Perform the steps in Viewing Serviceable Event Error Details.
2. If the serviceable event error details you are viewing are for a service processor-class error, the lower
table on the resulting window contains service processor errors. Select a service processor error from
the lower table, and click Service Processor Error Details to see further details.
Saving and Managing Extended Error Data

To save extended error (EE) data, do the following:
2. Click Save EE Data. To save extended error data for only one error associated with the serviceable
event (rather than for the entire serviceable event), select the error from the lower table and then click
Error Details. In the next menu, click Manage EE Data.
Viewing and Adding Serviceable Event Comments

To add comments to a serviceable event, you must be a member of the Service Representative role.
To add comments to a serviceable event, do the following:
Note: You cannot edit or delete previous comments.
136
2. Select the error to which you want to add comments to and click Comments.... If you want to close
the event and add comments, click Close Event from this window. The Serviceable Event Comments
window opens.
3. Type your name and add comments as appropriate. You can also review previous comments, but you
cannot edit this information.
4. If you clicked Comments on the Serviceable Event Details window, clicking OK commits your entry
and returns you to the Serviceable Event Details window.
If you clicked Close Event on the Serviceable Event Details window, clicking OK commits all changes and
opens the Update FRU Information window. For more information about updating field replaceable unit
information, see Updating Field Replaceable Unit (FRU) Information.
Closing a Serviceable Event

To
1.
2.
3.
4.
close a serviceable event, do the following:

Perform the steps in Viewing Serviceable Event Details on page 136.
Select the error to which you want to add comments and click Comments....
Click Close Event from this window. The Serviceable Event Comments window opens.
Click OK to commit your comments. The Update FRU Information window displays. See Updating
Field Replaceable Unit (FRU) Information for information on completing this window. Click OK on the
Update FRU Information window to close the serviceable event.
Note: You must close a serviceable event after it has been serviced to ensure that if a similar error is
reported later, it is called home. If an old problem remains open, the new similar problem is
reported as a duplicate. Duplicate errors are neither reported nor called home to a service
center. Close a serviceable event when the partition that reports the error is active. Closing the
event causes the new status of the serviceable event to be properly sent to the partition.
Updating Field Replaceable Unit (FRU) Information

This task allows you to update the FRU information you changed or modified as a result of this serviceable
event. From this panel, you can also activate and deactivate LEDs and search for other serviceable events
that contain the same FRU entries.
To update FRU information, do the following:
1. Perform the steps in Viewing Serviceable Event Details on page 136.
2. Click FRU Information... . The Update FRU Information window opens.
The lower table shows any parts that you have replaced or added during your current update session
but that have not been committed to the serviceable event. The changes from the lower table are
committed by clicking the OK or Apply.
From this window, you can also activate and deactivate LEDs and search for other Serviceable Events that
contain the same FRU entries.
Replacing an Existing FRU

To
1.
2.
3.
4.
replace a part already listed for this serviceable event, do the following:
Perform the steps in Updating Field Replaceable Unit (FRU) Information.
In the upper table, double-click the part you want to replace.
If the FRU has a new part number, type it in the New FRU Part Number field.
Click Replace FRU. The Update FRU Information window displays the FRU replacement information in
the lower table. Click OK or Apply to commit the changes to the serviceable event.
137
Adding a New FRU

You can add a part to the serviceable event that was not listed in the upper table of the Update FRU
Information window. To add a new FRU for this serviceable event, do the following:
1. Perform the steps in Updating Field Replaceable Unit (FRU) Information on page 137.
2. Click Add New FRU to List.
3. Type the FRUs location code and its part number in the appropriate fields.
4. Click Add to List. The Update FRU Information window opens and displays the newly added FRU in
the lower table.
5. Click OK or Apply to commit these changes to the serviceable event.
Note: After you click OK or Apply, you cannot change this information. If you clicked the Close Event
button in the Serviceable Event Details window, then clicking OK also completes the close
dialog and changes the status of the serviceable event to Closed.
Viewing Serviceable Event Partition Information

You can view partition information associated with this serviceable event. This information includes each
affected partitions state and resource use.
1. Perform the steps in Viewing Serviceable Event Details on page 136.
2. Click Partition Info....
Hardware Service Functions

The following section describes the Hardware Service Functions tool for the HMC.
Activating and Deactivating FRU Identity LEDs

This task allows you to activate or deactivate a managed systems system attention LED or any FRU
identity LED. FRU identity LEDs are helpful in determining which FRUs need servicing.
To
1.
2.
3.
4.
5.
activate or deactivate a managed systems System Attention LED, do the following:

In the Contents area, select Hardware Service Functions. The LED Management window opens.
In the LED Management window, select one or more managed systems from the table.
Select either Activate LED or Deactivate LED. The associated System Attention LED is then either
turned on or off.
activate or deactivate a FRU associated with a particular managed system, do the following:
In the Contents area, click Hardware Service Functions. The LED Management window opens.
In the LED Management window, select one managed system from the table.
Click the List FRUs... button. The list of FRU slot indices and their respective current LED states
display.
6. Select one or more FRU slot indexes.
7. Click either the Activate LED or the Deactivate LED button.
To
1.
2.
3.
4.
5.
The associated FRU Identity LEDs are now either enabled (blinking) or off.
138
Appendix B. Environmental Notices

Product Recycling and Disposal
This unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and
connectors which may contain lead and copper/beryllium alloys that require special handling and disposal
at end of life. Before this unit is disposed of, these materials must be removed and recycled or discarded
according to applicable regulations. IBM offers product-return programs in several countries. For country
specific instructions refer to the following web site: http://www.ibm.com/ibm/environment/products/prp.phtml
This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or
lithium ion battery. Consult your user manual or service manual for specific battery information.
The battery must be recycled or disposed of properly. Recycling facilities may not be available in
your area. For information on disposal of batteries, contact your local waste disposal facility.
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of
used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM
Equipment. For information on proper disposal of these batteries, please contact IBM at 1-800-426-4333.
Have the IBM part number listed on the battery available prior to your call.
Environmental Design
The environmental efforts that have gone into the design of this system signify IBMs commitment to
improve the quality of its products and processes. Some of these accomplishments include the elimination
of the use of Class 1 ozone-depleting chemicals in the manufacturing process and reductions in
manufacturing wastes. For more information, contact an IBM account representative.
Acoustical Noise Emissions

The equivalent continuous A-weighted sound pressure level at workstations (emission sound pressure
level at the 1-meter bystander positions) does not exceed 70 dB(A).
Der Geruschpegel der Einheit ist kleiner oder gleich 70 db(A).
139
140
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
The manufacturer may not offer the products, services, or features discussed in this document in other
countries. Consult the manufacturers representative for information on the products and services currently
available in your area. Any reference to the manufacturers product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any intellectual property right of the manufacturer may be used
instead. However, it is the users responsibility to evaluate and verify the operation of any product,
program, or service.
The manufacturer may have patents or pending patent applications covering subject matter described in
this document. The furnishing of this document does not give you any license to these patents. You can
send license inquiries, in writing, to the manufacturer.
The following paragraph does not apply to the United Kingdom or any country where such
provisions are inconsistent with local law: THIS MANUAL IS PROVIDED AS IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication. The
manufacturer may make improvements and/or changes in the product(s) and/or the program(s) described
in this publication at any time without notice.
Information concerning products made by other than the manufacturer was obtained from the suppliers of
those products, their published announcements, or other publicly available sources. The manufacturer has
not tested those products and cannot confirm the accuracy of performance, compatibility or any other
claims related to products made by other than the manufacturer. Questions on the capabilities of products
made by other than the manufacturer should be addressed to the suppliers of those products.
Product Recycling and Disposal

This unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and
connectors which may contain lead and copper/beryllium alloys that require special handling and disposal
at end of life. Before this unit is disposed of, these materials must be removed and recycled or discarded
according to applicable regulations. IBM offers product-return programs in several countries. Information
on product recycling offerings can be found on IBMs Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml
IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. IBM offers a variety of programs and services to assist equipment owners in
recycling their IT products. Information on product recycling offerings can be found on IBMs Internet site
at http://www.ibm.com/ibm/environment/products/prp.shtml.
141
Battery Return Program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion
battery. Consult your user manual or service manual for specific battery information. The battery must be
recycled or disposed of properly. Recycling facilities may not be available in your area. For information on
disposal of batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact your local waste disposal
facility.
In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used
IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please have the
IBM part number listed on the battery available prior to your call.
In the Netherlands, the following applies:
For Taiwan:
Please recycle batteries.
142
Index
A
about this book ix
ac, power cables 6
accessing information x
acoustical
noise
emissions 139
adapters
configuring RS422 ports on an 8-port
configuring serial 98
adding
FRUs 138
serviceable event comments 136
automatic call home
overview 134
100
B
backup profiles 96
battery
disposal, recycling 139
boot error values 91
C
cables
ac power 6
cabling, HMC 2
cabling, managed system 2
configuration, system 96
configuration, system board 96
console hardware logs, viewing 11
D
diagnostic procedures 17
diagnostics 9
diskette drive MAP 25
diskette MAP 28
display problems MAP 29
DVD RAM MAP 26
E
emissions
noise 139
entry MAP 14
error code to FRU index 31
error messages 31
perform a file system check indicated 90
reboot the HMC indicated 89
rebuild managed system indicated 89
backup and restore 59
CIMOM 63
HMC 64
inventory scout 31
error messages (continued)

managed system 44, 73
managed system resource 48
operating system reset 58
panel 65
partition 50
profile 55
profile data 34
recovery actions 89
service focal point 80
system profile 56
unity class 62
user management 66
virtual terminal 59, 84
errors
virtual terminal 84
Ethernet MAP 24
extended error data
managing 136
F
flow, diagnostic 9
FRU
updating information 137
FRU identity LEDs
activating 138
deactivating 138
FRU index, error code 31
FRUs
adding 138
replacing 137
H
hardware service functions 138
activating and deactivating FRU identity LEDs
highlighting ix
HMC
viewing the software log 11
HMC cabling 2
HMC code update 98
HMC lock
releasing 93
HMC log 11
HMC software support 11
HMC, overview 1
138
I
image, restoring the HMC 96
information, accessing x
inspection guide, service 6
installing 128port ASYNC adapter 101
installing 8port ASYNC adapter 98
143
overview, HMC
laser compliance statement

laser safety information v
locations 4
logical partitions
operating states 86
M
maintenance analysis procedures 9
managed system
error state 91
incomplete state 91
no connection state 90
open firmware state 91
recovery state 91
error messages 73
operating states 85
states 90
managed system cabling 2
managed system testing 19
managed system, operation 2
managing
extended error data 136
MAP 1020 problem determination 15
MAP 1520 problem determination 17
MAP 1530 testing the HMC 17
MAP, disk drive 25
MAP, diskette 28
MAP, display problems 29
MAP, DVD MAP 26
MAP, entry 14
MAP, Ethernet 24
MAP, modem 21
MAPs 9, 12
microcode update 96
modem MAP 21
N
noise
emissions
139
O
on/off, power 4
online publications x
operating states
error 91
HMC 90
incomplete 91
managed system 85
no connection 90
partition 86
recovery 91
recovery information 85
operation, managed system 2
overview
service focal point 133
Overview, diagnostic 9
144
P
partition
operating states 86
parts list 105
6578-KLU 106
7315-C01 109
7315-C02 113
7315-C03 124
7315-C04 127
7315-CR2 116
7315-CR3 120
console parts 105
power cords 130
PC configuration 98
power cables, ac 6
power-on self-test 4
powering off 4
powering on 4
preface ix
problem determination 15, 17
application overview 11
viewing the HMC console log 11
procedures, diagnostic 17
procedures, maintenance analysis 12
procedures, removal and replacement 95
procedures, service 95
product disposal 139
profiles, backup 96
publications
accessing x
online x
R
recover information
incomplete state 91
recovery 9
recovery information 31
error 89
error state 91
managed system operating states 85
operating states 85, 86
rebooting the HMC 89
rebuilding a managed system 89
recovery procedure 93
recovery state 91
virtual terminal errors 84
recycling 139
removal and replacement procedures 95
removal and replacements 98
replacing
FRUs 137
restore information
no connection state 90
operating states 90
restoring the HMC image 96
RS422 ports
configuring on an 8-port adapter 100
safety notices v
laser compliance statement v
self-test, power-on 4
serial adapters
configuring 98
service focal point
activating and deactivating FRU identity LEDs 138
adding FRUs 138
call home overview 134
closing a serviceable event 137
enabling surveillance notifications 135
error messages 80
hardware service functions 138
overview 133
replacing FRUs 137
saving and managing extended error data 136
serviceable events 135
setting up surveillance 134
settings 134
testing error reporting 133
updating FRU information 137
viewing and adding serviceable event
comments 136
viewing error details 136
viewing service processor error details 136
viewing serviceable event details 136
viewing serviceable event partition information 138
viewing serviceable events 135
service inspection guide 6
service procedures 95
service shell 11
serviceable event
viewing partition information 138
serviceable events
adding comments 136
selecting and viewing 135
updating FRU information 137
viewing comments 136
viewing details 136
viewing error details 136
viewing service processor error details 136
working with 135
shell, service 11
software support 11
specifications 4
support, HMC software 11
symptom to action list 31
system board configuration 96
system configuration 96
system connection, managed 19
system unit locations 4
system unit testing 18
update device microcode 96

update HMC ocode 98
updating
FRU information 137
user
error messages 66
V
viewing
serviceable event comments 136
serviceable event details 136
serviceable event error details 136
serviceable event partition information
viewing hardware console logs 11
virtual terminal
errors 84
138
T
test 9
testing system unit 18
testing the HMC 17
Index
145
146
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Sixth Edition (February 2005)

Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1. Reference Information . . .

Chapter 2. Diagnostics Overview . . . . .

Chapter 3. HMC Software Support . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 5. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 6. Removal and Replacement Procedures . . . . . . . . . . .

Chapter 7. Hardware Management Console Parts

Appendix A. Service Focal Point. . . . . . . .

Appendix B. Environmental Notices

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Hardware Management Console for pSeries Maintenance Guide

Laser Safety Information

Hardware Management Console for pSeries Maintenance Guide

Data Integrity and Verification

Hardware Management Console for pSeries Maintenance Guide

About This Book

Personal Computer Machine Type

Supporting Hardware Maintenance

7040 (FC 7315)

6578 Model KLU

7040 (FC 7316)

6792 Model 31U

7310 Model CR2

8676 Model 22X

7310 Model CR3

8737 Model 22U

7310 Model C03

8187 Model F4U

7310 Model C04

8141 Model 31U

7315 Model C01 (FC 7316)

6792 Model 31U

7315 Model C02

8305 Model 41U

7315 Model C03

8187 Model F4U

7315 Model C04

8141 Model 31U

7315 Model CR2

8676 Model 22X

7315 Model CR3

8837 Model 22U

Personal Computer Machine Type

Supporting Hardware Maintenance

7040 (FC 7315)

6578 Model KLU

7040 (FC 7316)

6792 Model 31U

7310 Model CR2

8676 Model 22X

7310 Model CR3

8737 Model 22U

7310 Model C03

8187 Model F4U

7310 Model C04

8141 Model 31U

7315 Model C01 (FC 7316)

6792 Model 31U