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ASHESH SHAH
Contact No.: +91-9920838299
E-Mail: [email protected]
JOB OBJECTIVE
A dynamic professional, in quest of senior level/challenging assignments in Market Research & Analysis
/ Report & Documentation with a leading organization of repute in IT industry preferably in Mumbai
PROFILE SUMMARY

Master of Business Administration (Information Technology) with nearly 6 years of experience in:
Market Research & Analysis
Reporting & Documentation
Lead Management
Escalation Management
Training & Development
Team Management
Presently associated with eClerx Services Pvt. Ltd., Mumbai as Senior Analyst
Skilful in organizing, interpreting and communicating market information / data to facilitate the
decision making process of the top management
Competent in implementing solutions to customer needs with an aim to improve customer
contentment
Deftness in furnishing & submitting periodical reports for monitoring business performance, sustaining
effective internal communication and ensuring timely collections are received internal customers
Resolving client queries, achieving targets while adhering to the SLAS; handling of escalations and
trouble shooting
Sound knowledge of Hoovers, IDC, Jigsaw, LinkedIn, Xing, Zoom Info, Manta, Factiva, Bloomberg,
Hoovers and One Source
An effective communicator with good analytical, problem solving and organizational skills
CORE COMPETENCIES

Handling the client specific market research assignments to track market and technology trends for all
major products
Designing procedures to ensure timely availability of business information necessary to facilitate
critical decision-making
Mapping clients requirements, attending / conducting business user meeting, project planning &
scheduling providing them customized business solutions
Maintaining updated documentation of all processes and control mechanisms; carrying out an
evaluation of control design and operating effectiveness
Analyzing latest marketing trends & tracking competitors activities to provide valuable inputs for
marketing strategies
Defining research objectives for the clients after thorough consultation with top management &
designing research plan
Creating and sustaining a dynamic environment that fosters development opportunities & motivates
high performance in team members
WORK EXPERIENCE

Since Aprl11
EClerx Services Pvt. Ltd., Mumbai as Senior Analyst
Role:
Leading & directing a team of 6 members
Generating daily/weekly/monthly MIS reports for supporting companys management operations
Analyzing business issues and data challenges of client's organization and industry
Maintaining the database for team work
Preparing SWOT Analysis for large enterprises, SMBs, etc.
Imparting training to new recruits on business process and standard operating procedures
Formulating standard operating procedures, check list to ensure quality norms
Assisting facilitation of team and clients meeting
Conducting process & refresher training sessions for team members
Tracking open work orders and its distribution to team

Building queries in sales force, creating reports using various templates & preparing dashboards using
Excel
Drafting various SFDC reports on a real time basis

Highlights:
Received 2 Spot Awards for analysis & research and for taking initiatives to define the process &
functions in 2013
Ensuring checklist is properly followed and quality of data submitted to clients
Social Media Project was more of an initiative from me to highlight the presence of customers on Social
media so that client can easily engage with them as their direct point of contact for effective client
engagement.
Jul08-Apr11
Reliance Communications, Mumbai as Technical Support Executive
Role:
Led & directed a team of Netconnect Process
Coordinated with the Team Leader and Manager for meeting the requirements
Assigned daily work to the team & ensured proper resource utilization
Worked with the Development Team to solve technical issues
Provided end-to-end technical solutions to the customers
Solved technical queries related to net connect or data card
Prepared individual performance reports on daily basis
Ensured that all complaints met SLA compliance
Imparted trainings to new joiners
Highlights:
Received best performance monthly awards 6 times for online solving technical queries related to
hardware and software
Bagged Best Employee of the Quarter Award
Merit of achieving 6 times A Grade Performance Incentives
Speed and s/w related issue resolved regarding data card
Appreciation received regarding eagerness to solve queries of clients
EDUCATION
2013
2008
with 64%
2004
2002

Master of Business Administration (Information Technology) from SMU University with 67%
Bachelor of Science (IT) from Pillais College of Arts Science & Commerce, Mumbai University
12th from M.P A.S.C, Maharashtra State Board, Mumbai
10th from Mahatma School of Academics and Sports, Maharashtra State Board with 62%
OTHER COURSES

Hardware and Networking course from karrox inst panvel in 2008

Well versed with Windows 98/2000/XP/Vista, Team Viewer, ShowMyPc

Any social contribution? No

Date of Birth:
Languages Known:
Contact Address:

8th January, 1987

410206
LinkedIn Profile:

Yes (in.linkedin.com/pub/ashesh-shah/32/a45/236/ )