Bpo Final
Bpo Final
Bpo Final
Teleperformance
(Service Provider)
HireRight
(Client)
Submitted by:
Alberto, Jeyson
Hipolito, Rafh Carlo
As partial fulfilment of the requirements of
SVM171-C1
Business Process Outsourcing
1st Quarter SY 2015 2016
Client: HireRight
HireRight is one of the worlds largest providers of employee background check
services. HireRight specializes in helping organizations of all sizes and location
efficiency implement, manage and control their background screening programs.
HireRight working with the wide variety of organizational types and sizes that exist in
global business environment. By providing easy-to-use, streamlined solutions, we can
help solve even the toughest background screening problems and help organizations
work smarter.
HireRight also partners with the industrys top e-recruiting solution providers, such as
Oracle, Taleo, Kenexa, SAP, ADP/VirtualEdge, SkillRoad, PeopleAdmin,
HealthcareSource, and HRsmart, to co-develop unique, pre-built, pre-integrated
employment screening solutions that allow organizations to leverage their recruiting
solution investment for background screening.
Key Innovations
HireRight developed the industrys first internet-based background screening solution
and launched it in June 1997. HireRight was the first to develop pre-integrated
background screening solutions with leading e-recruiting applications, and how offers
more of these solutions than any provider in industry
Teleperformance(Service Provider) & HireRight(Client) | Alberto & Hipolito
Lower operational and labor costs. When properly executed it has defining
impact on companys revenue recognition and can deliver significant savings.
To save costs and provide a buffer capital fund to companies that could be
leveraged in a manner that best profits the company.
METRIC
Attendance
TARGET
95% attendance per whole
month
Verification of applicants
Productivity
per day
# of verified tasks
per day
100 applicants
disbursed to each
verifier
Verifier follows
Accuracy
95% Accuracy
process of verifying
the applicants
Employment History
o Job Title
o Tenure/Year of service
o Salary
Educational Background
o Degree
o Year graduated
o GED (General Educational Development)
o HS Diploma
Department of Transportation
o Type o Drivers License
Teleperformance(Service Provider) & HireRight(Client) | Alberto & Hipolito
Challenges
Challenges
Recommendations
Contact information of
Typically Outsourced
Business Process
Background Check
Company that
function
HireRight
Teleperformance
CONCEPTUAL FRAMEWORK
The HireRight outsourced the background checking like educational background,
Employment history, Department of transportation, Drug & Alcohol testing and verifying
of the applicants resume that submitted to them and the company that caters the
function is Teleperformance.
Process Outsourced/Swimlane
Conceptual Framework
Conceptual Framework
INPUT
Applicants resume
from the client.
PROCESS
Gather data from
OUTPUT
Submit the verified
previous
application to
employers, Human
client.
Resources,
Bookkeepers and
Universities.
Critical Situation
Situation: Telephone and Internet down connection
Situation in IT-BPM (Teleperformance): They will not able to received call and data
from the client. They cannot transfer verified information of the applicants from the
verification they do.
Impact to Business:
There will force to stop the operation for the day or unit the connection will back
to normal
The tasks per day will add the pending tasks from the previous day
Theyre process will be forced to stop until the off-shore technical support will
come over.
Teleperformance(Service Provider) & HireRight(Client) | Alberto & Hipolito
The tasks per day will add the pending tasks from the previous day
They can give wrong data and employees will not notice that they are giving
wrong information
Credibility to their client will suffer and can affect to lost in sales
Conclusion
In this study we conclude that HireRight outsourced their work to Teleperformance, the
process is done by helping their client (HireRight) in employment background checks,
drug testing, Form 1-9 & educational verifications.
Recommendation
We recommended that instead of having one service provider such as Globe Telecommunication they should have multiple service provider so that whenever a certain
provider is down then can have back up provider.
For Technical error they should be another set of people that will double check whether
the input by the verifier are correct in the data base. So that there will be lesser error for
checking data inputs in the data base.
For hacking database, they should install high security IT system so that there will be no
hacker can hack the data base. And cannot be able to access their confidential data.
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