Human Resource Management Report (2012)
Human Resource Management Report (2012)
Human Resource Management Report (2012)
REPORT
ON THE MAINTENANCE FUNCTION AND
ACTIVITIES IN HR DEPARTMENT
OF
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GROUP # 09 MEMBERS:
NAME
ROLL NUMBER
Shariq Aslam
Shahir Khan
Syed Abdul Mateen
Syed Ali Raza
32
44
49
50
SUBMITTED TO:
MADAM IFRAH SEHAR
HUMAN RESOURCE MANAGEMENT
______________________________________________________
UNIVERSITY OF KARACHI
DEPARTMENT OF COMMERCE
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KARACHI.
PREFACE
First of all, we are thankful to Almighty ALLAH (The most Gracious
and the most Powerful, the Knower of seen and unseen), for giving
us courage and power to learn and to apply our knowledge for the
benefits of mankind.
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Content
Page
ACKNOWLEDGEMENT
EXECUTIVE SUMMARY
RESEARCH METHODOLOGY
10-16
17-24
CONCLUSION OF REPORT
25
VOTE OF THANKS
26
TABLE OF CONTENTS
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Page
COMPANY OVERVIEW
10
HISTORY
11
11
12
13-16
EMPLOYEE BENEFITS
13
14
EMPLOYEE-MANAGEMENT RELATIONSHIP
16
CONCLUSION
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16
Page
COMPANY OVERVIEW
17
HISTORY
17
SERVICES OFFERED
18
DEPARTMENTS
19
20-23
EMPLOYEE BENEFIT
20
22
EMPLOYEE-MANAGEMENT RELATIONSHIP
23
CONCLUSION
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24
ACKNOWLEDGEMENT
We like to express our profound gratitude to our course coordinator,
Madam Ifrah Sehar, for her invaluable support, supervision and
suggestions throughout the report.
We would also like to express our gratitude to the following
personnel who devoted us their precious time and support to
accomplish this task.
Ahmed Qureshi, HR Manager.
Standard Chartered Bank Pakistan Ltd, Main Branch, I.I
Chundrigarh Rd, Karachi.
Arshia Arshad Memon, HR Manager.
Greenbiz Pvt Ltd, Pakistan.
C-1/C, Main khayaban-e-Ittehad, DHA, Phase 7,
Karachi.
At last but not the least, we would like to thank our family and
friends, for their consistent support and faith, which enables us to
complete this project.
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EXECUTIVE SUMMARY
The objective of our research is to provide a brief review on
Maintenance function and activities in HR department of firms. We
analyze and observe that how maintenance functions activities and
policies are made, handled and execute in HR department for the
good of employees.
We visited two firms for our research report and they are:
Standard Chartered Bank Pakistan Ltd, Main Branch, I.I
Chundrigarh Rd, Karachi.
Greenbiz Pakistan Pvt Ltd.
We covered following areas of maintenance function during our
effort, they include.
Benefits offered
to Employees.
EmployeeManagement
Relationship.
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RESEARCH METHODOLOGY
The methodology adopted in carrying out the research consists of
personal interviews with HR managers of both the firms. The
research has been conducted on the basis of primary and secondary
data and information gathered through field work and data provided
by the respected Managers.
Some Of the Questions Addressed during the visit are:
maintaining
safe
working
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All the expenses are managed by bank, and selection & approval of
deserved and required employee is done by HR Department.
FACILITIES & REWARDS:
Bank offers and provides cars to Grade level employees and offers
bonuses to employee at special occasions. Rewards and Bonuses are
also distributed as per performances of employees, which is
evaluated after every 6 months. These various incentives in the form
of bonuses and rewards motivate the employee and makes him/her
committed towards the organization, some of these are:
Any conflicts
Department.
of
interest
by
employee
are
handled
by
HR
RECREATIONAL ACTIVITIES:
HR Department arranges regular activities such as picnics at Beach
and visits to a farm in order to rejuvenate energy in its employees.
Following are the some measures set by bank and managed and
maintain by HR Department:
OFFICE LAYOUT AND FURNITURES:
Adjustable seats are deployed for employees so that their wrist can
land at table at accurate angle in order to avoid any injuries which
arise due to it, furthermore these seats are backbone supportive.
Electronic Screens such as television and computer screens are
LCDs so that it have minimal effect on eyesight of employees.
Proper Cooling system is deployed around the branches with the
facility of backup generators, in order to provide continuous supply
of electricity.
State of the art fire alarms and smoke detectors are installed to
detect any signs of smoke and fire, in order to avoid any accident
related to fire.
SAFETY PLANS AND TRAINING:
At the time of hiring, HR department gives the whole orientation to
the new employee regarding safety measures, entails him/her
regarding fire evacuation and evacuation plan in case of any
emergency.
Every employee of SCBPL is trained with basic emergency health
practices such as CPR (Cardiopulmonary Resuscitation), in order to
maintain any patient in need of it until ambulance arrives. First Aid
Box is at every branch with basic equipments and accessories to
treat any small injuries.
HR Department arranges all these training programs for the
employees, and conduct regular seminars to refresh it. These safety
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EMPLOYEE-MANAGEMENT RELATIONSHIP:
HR department tries its best to maintain smooth flow of work by
conveying messages from employees to management and
management to employees, and maintaining harmony between
them.
COMMUNICATION SYSTEM:
Open door policy is maintained in SCBPL so that every employee can
have its say, whenever he wanted. With this policy an employee can
properly addressed his concerns and request to management and
any queries he/she have.
Any request and communication to Higher Management is conveyed
through HR Department.
COMPLAINTS MANAGEMENT:
Any complaints among the employees regarding harassment, theft,
violence and insubordination are handled by HR department through
proper procedure and according to the policies of SCBPL.
CONCLUSION
SCBPL HR Department tries to perform every HR function according
to the company policies and regulations. Maintenance function and
activities are managed by HR department in order to maintain best
possible environment for employees and to provide them with
benefits and safe working environment, so that to make them loyal
and committed to the bank.
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COMPANY OVERVIEW
GreenBiz is an Australian based Renewable Energy and
Environment Services Company and leading wholesaler of Solar PV
Panels and related products.
It collaborate its
business with two other companies:
Wellbeing Green Pvt Ltd.
7IT. ( IT Solution Providers)
GreenBiz specializes in design and installation of renewable energy
products. They sell their products and provide a complete energy
solution for homes and commercial setups.
GreenBiz vision is to tap the resources of sun and make energy
through it so that transition to solar energy will help to save money
now against a hedge of electricity bills of tomorrow.
Their record breaking solar technology has led to development of
solar solutions for homes, business and other commercial buildings.
More than 80% of customers have a positive feedback regarding
their products and services.
Solar PV Panel
Inverters
Online UPS
Solar Geyser
Wind Turbine
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DEPARTMENTS OF GREENBIZ PAKISTAN
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RECREATIONAL ACTIVITIES:
HR department arranges outgoing activities at regular intervals for
its employees to freshen up the energy and environment.
Arrangements are also made for family of employees so that not
only the employees but their families can be part of firm too.
EMPLOYEE-MANAGEMENT RELATIONSHIP:
HR department tries its best to maintain smooth flow of work by
maintaining adequate environment for employees to work with
management and transferring insights of both parties to each other
for better work performance.
COMMUNICATION SYSTEM:
HR manager does not communicate directly with the employees but
transfer its messages through the line manager of the department
which is assigned by the HR Manager. She may communicate with
the employee if an employee needs and during any negotiations.
Furthermore, HR Department also held meetings at regular intervals
to take any insights of employee to top level management and to
take suggestion, request, consultation and recommendation
regarding any new policy or measures.
Following is the chain of communication between HR Manager and
employee for conveying the insights from HR to employee and to
employee to HR.
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HANDLING COMPLAINTS:
Any complaints among the employees are dealt with procedure of
confirmation and identifying the complaint, and any action taken is
according to the organization rules and policies.
Any dispute among the employee is identified and sought out by the
HR Department by making them sit through session conducted by
HR manager and removing any differences between them.
Complaints and problems related to ineffective work performance
are dealt with private counseling among the employees and HR
manager and any complain is tried to resolve as quickly as possible
so that smooth flow of work is maintained.
EFFICIENT AND EXPERIENCED EMPLOYEES:
Greenbiz values its employees and has clear order for HR
department regarding employees that not to left out any efficient
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CONCLUSION
HR Department of GreenBiz Pakistan tries to provide employees best
possible environment to work in, carry out their insights to
management and make sure that Human assets of organization are
geared up for better performance.
VOTE OF THANKS
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JAZAKALLAH,
THANK YOU.
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