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    Practice Exam

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    Preethi Venkataram
    The document contains a 20 question practice exam on ServiceNow administration. The questions cover topics such as where customer data is stored, the purpose of transform maps and workflows, performance monitoring tools, the use of business rules and UI policies, roles and permissions, and system tables.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Practice Exam

    Uploaded by

    Preethi Venkataram
    313 views5 pages
    The document contains a 20 question practice exam on ServiceNow administration. The questions cover topics such as where customer data is stored, the purpose of transform maps and workflows, performance monitoring tools, the use of business rules and UI policies, roles and permissions, and system tables.

    Original Description:

    Servicenow practice exam

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    The document contains a 20 question practice exam on ServiceNow administration. The questions cover topics such as where customer data is stored, the purpose of transform maps and workflows, performance monitoring tools, the use of business rules and UI policies, roles and permissions, and system tables.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    313 views5 pages

    Practice Exam

    Uploaded by

    Preethi Venkataram
    The document contains a 20 question practice exam on ServiceNow administration. The questions cover topics such as where customer data is stored, the purpose of transform maps and workflows, performance monitoring tools, the use of business rules and UI policies, roles and permissions, and system tables.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    ServiceNow 101: Administration

    Practice Exam

    Allquestionsaremultiplechoiceortrue/false.Choosethe
    best
    answer.

    1)WhereisacustomersServiceNowdatastored?
    a) Customerdatacenter
    b) ServiceNowdatacenter
    c) Userscomputer
    d) Amazondatacenter

    2)Whatisthepurposeofatransformmap?
    a) Mapausersgroupsandroles
    b) Recordchangestoaninstance
    c) Mapdatafromasourcetabletoatargettable
    d) Noneoftheabove

    3)Whichrole(s)givesuserstheabilitytomakechangestojustaboutanypartofthe
    system?
    a) itil&admin
    b) admin_all&security
    c) admin
    d) admin&security_admin

    4)AUIactionrunsonthe____.
    a) Serverside
    b) Usersession
    c) Client&serverside
    d) Datacenterside

    5)AdministratorscanaddcustomizationstotheserversidebywritingJavainbusiness
    rules.
    a) True
    b) False

    6)The____roleisassignedtouserswhosuperviseagroupofhelpdesktechnicians,
    providingthemwithaccesstodeleteincidents,problems,changes,andotherrelated
    records.

    a)
    b)
    c)
    d)

    itil
    itil_admin
    admin
    security_admin

    7)Workflowsconsistofmany____,whichcanbenotifications,approvals,tasksora
    numberofotherprocesses.
    a) Activities
    b) Processes
    c) Scheduledjobs
    d) Workers

    8)Ifyouareexperiencingperformanceissues,agoodplacetocheckisthe
    a) Performanceanalyticsapplication
    b) SlowQueriesmodule
    c) Useraccountsessions
    d) Upgrademonitor

    9)Ifyouaregivenrequirementstomakeafieldreadonlyoncetherecordismarked
    closed
    ,whatshouldyouuse?
    a) businessrule
    b) clientscript
    c) scriptinclude
    d) UIpolicy

    10)WhatistheServiceNowHIportal?
    a) Acommunicationapplication
    b) AportalformaintainingServiceNowinstancesandenvironments
    c) Theoutoftheboxemployeeselfserviceportal
    d) Noneoftheabove

    11)Personalizingaformrequirestheadminrole.
    a) True
    b) False

    12)The____featureallowsadminstoaccessServiceNowasiftheywereanotheruser.
    a) Securityadmin
    b) Impersonate
    c) Clone
    d) Noneoftheabove

    13)AnSLAdefinitionhasthefollowingconditions:start,pause,stop,and____.
    a) Reset
    b) Redo
    c) Execute
    d) End

    14)Aroleisarecordinthe____table.
    a) sys_role
    b) roles
    c) sys_user_role
    d) sys_user

    15)Rolesmaycontain1ormoreaccesscontrolrules.
    a) True
    b) False

    16)Thesys_dictionarytablestoresinformationabout____.
    a) Dictionariesforeachlanguageinthesystem
    b) Informationaboutusersandgroups
    c) Systemstatistics
    d) Tableandfieldproperties

    17)Whichapplicationisavailabletoallusers?
    a) Incident
    b) Employeeprofile
    c) Selfservice
    d) None

    18)Whatisthepurposeofanorderguide?
    a) Providemultiplecatalogitemsintoabundle
    b) Providelogicintheworkflowofacatalogitem
    c) ProvideservicesintheServiceNowHIportal
    d) Anautomatedwizardfororderinghardwareorsoftware

    19)Allofthefollowingareaddedtoanupdatesetexceptfor:
    a) Newfields
    b) Fieldproperties
    c) Workflows
    d) Noneoftheabove

    20)WhichofthefollowingisnotafieldtypeinServiceNow?
    a) String
    b) Boolean
    c) SelectorBucket
    d) HTML

    Answers
    1) b
    2) c
    3) d
    4) c
    5) b
    6) b
    7) a
    8) b
    9) d
    10) b
    11) b
    12) b
    13) a
    14) c
    15) a
    16) d
    17) c
    18) a
    19) d
    20) c

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