A J S V: Mar Eet Irk

AMAR JEET S VIRK
A results-oriented business professional with proven abilities in managing projects, improving efficiency of
operations, team building and detailing project information to determine effective processes for operations. Able to
identify areas of strength and weakness to implement company policies, standards, changes in operation and
systems that optimize productivity and improve bottom line. Demonstrated ability to motivate staff to achieve
maximum productivity and control costs through the most effective uses of manpower and available resources.
Customer Service Management
Project Restructuring
Budget & Forecasting
New Product Introduction
Customer Relationships
Strategic Planning
Project Management
Key Account Management
Procedure Development
Team-building & Leadership
Project Development
Market Research
Negotiations
Multi-site Operations
Manager / Motivator
-------------------------------------------------------------------------------------------------------------------------------
COMPANIES
Company Name
Willis Processing Services India
DHL Lemuir Logistics Pvt Ltd.
Capita India - UK Prudential Insurance
'Silgate Solutions Pvt. Ltd. (RCM)' &
'Health Prime International (RCM)'
The Loft (Retail)
Designation
Sr. Associate
Process & Quality - Specialist
Process & Quality - Lead
Joining Date
May 2015
February 2014
May 2007
Leaving Date
Till date
May 2015
April 2012
Sr. Collections Specialist
January 2004
May 2007
Back Office Executive
June 2002
October 2003
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PROFESSIONAL EXPERIENCE HISTORY
Willis Processing Services India
Sr. Associate
Willis is one of the worlds leading risk management and insurance intermediaries. Willis is in the business of
identifying, analyzing and managing risk. Willis deliver professional risk transfer, risk management, loss
management and actuarial services to companies, as well as financial and employee benefits consulting.
Responsibilities
Completed and achieved CISR (Certified Insurance Service Representative) Certification

Develop, manage, implement, and deliver KPIs in line with the prescribed targets
Prioritize and organize work on a daily basis according to business priorities
Develop an in depth understanding of the technical aspects of the process
Facilitate smooth knowledge transfer within the team via well documented and updated training materials
Provide direction and guidance to the team on a day to day basis
Communicate regularly with team members via 1-2-1 meetings and team meetings
Manage and delegate work fairly and effectively within the team
AMAR JEET S VIRK
Page 2
-------------------------------------------------------------------------------------------------------------------------------DHL LEMUIR LOGISTICS Private Limited
Import and Export Documentation (Quality) Specialist
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions:
DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.
Responsibilities
Update and monitor entries in software / system regarding bills for shipments
Maintain records including problem documentation and action taken; file management logs and similar
data
Generating reports in excel
Client co-ordinations
Follow up with stations & Offices for documentations.
Delegates and monitors work orders to ensure on-time shipments.
Acts as a liaison between staff and management and reporting processes/incidents to management.
Ensures staff has necessary and up-to-date training.
Emphasizes quality over quantity when processing any inbound and outbound inventory by utilizing quality
control checks.
Ensures guidelines are followed when processing shipments
Conduct Quality Audits and Feedback sessions
-------------------------------------------------------------------------------------------------------------------------------CAPITA INDIA Private Limited
Process Lead
Capita India is UKs leading business process outsourcing (BPO). It delivers back office administration, front
office customer contact services to private and public sector organisations across the UK & Ireland in Mutual Fund
Administration, Life and Pensions Administration, Insurance Services and other regulated and unregulated
Financial Services work.
Responsibilities
Daily team briefing.
Lead, motivate, counsel, develop and coach team leaders/process leaders to meet departmental KPIs and
project SLAs.
Handled escalated calls, team queries and emails from other department.
Ensure the team/s adhere to procedures, guidelines and clients expectations.
Understanding of the different areas of operations and propagate Capita values.
Conduct random process and quality audits. Highlight breaches with root-cause analysis with report.
Plan and conduct relevant training sessions to improve team/s effectiveness.
Effectively implement rewards/recognition, appraisal & incentive program.
Effective liaison with various departments within Capita to gain support and resolve issues.
Identify, facilitate and implement process improvement ideas to improve efficiency.
Enforce adherence to security and data protection within PPMS.
Conduct monthly meet with team/s to discuss process updates, share new learning and experience,
process improvement plans and team/s performance.
Facilitate and implement process improvement ideas to improve efficiency.
Expand scope of operations to add value to the customer.
Ensuring compliance to internal and external regulations and procedures.
Preparation and monitor attendance and shift roosters and transportation rooster.
Preparing/ collating monthly reports for Management.
AMAR JEET S VIRK

Page 3
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SILGATE SOLUTIONS Private Limited / HEALTH PRIME INTERNATIONAL

Collections - Specialist
Health Prime International is committed to improving the health of its clients practices and the patients it serves.
Health Prime focuses on the doctors profitability and the fulfilment of their goals by delivering world-class medical
billing and practise management solutions that enable healthcare providers to offer their customers affordable,
high-quality healthcare for a better, healthier life.
Responsibilities
Medical billing, claim submissions, payment postings, reconciliation and auditing.
Follow-up on account receivable both from patient as well as insurance company.
Rejection and denial management of insurances.
Contract management.
Liaison with insurance companies of United States.
Tracking of all claims in the system. Ensuring timely collection of payment and addressing denied claims
that can cause up to 90% of missed revenue opportunity.
-------------------------------------------------------------------------------------------------------------------------------THE LOFT - Departmental Store
Back-office Executive
Supervision over the packing Staff, Stock Inward responsibility

Statutory-Check on stocks, System Entries and Bar Coding of stocks
Stock Transfer from back-end to the floor, Handle Billing from various vendors
Verbal-Telephonic Communication with Vendors, To prepare and present monthly Report to the Senor
Manager
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REWARDS
Received Star of the Month Certificate in September 2008 and July 2009 for outstanding performance
in Capita India.
Cleared all exams in Capita India including Coaching Assessment, Certificate in Financial Planning, Process
Manuals, Compliance regulatory CBTs and attained my Overseer Competency Certificate.
Received Certificate of Appreciation for interdepartmental brand equity quiz competition in Health
Prime International.
Consistent top performer in Silgate Solutions Private Limited.

Have been constantly recognized and appreciated for my performance in all the companies and have
always shown my flexibility in shift timings, Roster, Leaves, Extra working as per the business requirements.
-------------------------------------------------------------------------------------------------------------------------------EDUCATIONAL QUALIFICATIONS
1998 2001 Graduated in Arts from Ramniranjan Jhunjhunwala College affiliated to Mumbai University.
1996 1998 Secured 1st Class in Higher Secondary Certificate from St.Xaviers Junior College, Mumbai.
1996
Secured 1st Class in Secondary School Certificate from Powai English High School, Mumbai.
-------------------------------------------------------------------------------------------------------------------------------PERSONAL DETAILS
Fathers Name:
Marital Status:
Nationality:
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Passport No.:
Hobbies:
Personal Attributes:
Quality Summary:
Tara Singh Virk

Married
Indian
22 November 1979
J1631823 (Expiry Date - 30/05/2020)
Listening to music, communicating with people, etc.
Understanding, Hardworking, Confident, and Willingness to learn more
Trustworthy, Team spirit, Initiative and Diligent

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A J S V: Mar Eet Irk

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AMAR JEET S VIRK

Sr. Collections Specialist

Back Office Executive

PROFESSIONAL EXPERIENCE HISTORY

Willis Processing Services India

Completed and achieved CISR (Certified Insurance Service Representative) Certification

AMAR JEET S VIRK

-------------------------------------------------------------------------------------------------------------------------------DHL LEMUIR LOGISTICS Private Limited

Import and Export Documentation (Quality) Specialist

-------------------------------------------------------------------------------------------------------------------------------CAPITA INDIA Private Limited

AMAR JEET S VIRK

SILGATE SOLUTIONS Private Limited / HEALTH PRIME INTERNATIONAL

Supervision over the packing Staff, Stock Inward responsibility

Consistent top performer in Silgate Solutions Private Limited.

Tara Singh Virk

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