Subject: Performance of domestic airlines for the year 2017.

Traffic data submitted by various domestic airlines has been analysed for the
month of February 2017. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Feb 2017 were 182.34 lakhs
as against 151.31 lakhs during the corresponding period of previous year thereby
registering a growth of 20.51 % (Ref Table 1).
200.00 Growth: YoY = + 20.51%
182.34
180.00 MoM = + 15.77 %
151.31 8%
160.00
Pax Carried (in Lakhs)

140.00
120.00
100.00 86.55 2016
74.76 2017
80.00
60.00
40.00
20.00
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Feb 2017
are as follows (Ref Table 2):
93.6
93.7

90.9
90.8

90.0

100.0
88.1
87.7

87.4
86.8
86.8

85.4

85.1
85.0
84.9

84.9
81.4

81.1
79.8

90.0
77.0
74.8

73.6

80.0
Pax Load Factor (%)

70.0
59.0
56.6

60.0
50.0
40.0
30.0
20.0
10.0
0.0

0.0
Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Vistara Trujet Air Zoom
India Airways Costa Carnival Air

Jan-17 Feb-17

1
 The passenger load factor in the month of Feb 2017 has almost remained
constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Feb
2017 has been 0.39 %.Airline-wise details of cancellations are as follows:
Zoom Air 14.29
Costa 5.58
Trujet 3.71
JetLite 0.87
Go Air 0.49
Air India 0.45
Spicejet 0.39
IndiGo 0.27
Jet Airways 0.11
Vistara 0.10
Air Carnival 0.00
Air Asia 0.00
0.00 5.00 10.00 15.00
Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Conse/Misc
25.3%

Technical 36.7%

Commercial 1.6%

Operational 0.0%

Weather 36.3%

2
Passenger Complaints during the month

During February 2017, a total of 810 passenger related complaints had been
received by the scheduled domestic airlines. The number of complaints per 10,000
passengers carried for the month of February 2017 has been 0.9. The airline-wise
details are as follows:

Zoom Air 17.5

Air India (dom) 2.6
Air Costa 1.5
Jet Airways+Jetlite 1.3
Go Air 1.2
Air Asia 1.0
Trujet 0.8
Spicejet 0.6
IndiGo 0.3
Vistara 0.1
Air Carnival 0.0

0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0 20.0
No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare
Catering 5.9% 2.2% Refund
0.1% 4.8%
Staff Behaviour
7.8% Disability
1.6%

Customer
Flight Problem
Service
31.9%
19.1%

Baggage
26.5%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

31.9
31.7
35.0

28.9

26.5
30.0

24.6
23.8
22.9

22.6
25.0

19.1
20.0

15.0

9.0
7.8
10.0

6.4
6.0

5.9
5.8

5.4
4.8

3.4
2.5
2.4

2.4
2.2

5.0

1.9
1.6

0.1
0.1
0.1
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Dec-16 Jan-17 Feb-17

Airline-wise status of redressal of complaints is given at Table 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Feb

2017 is given in the following table. It may be seen that Zoom Air has defaulted in Cat II
and IIA.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 130.7 1.70 26.7
Jet Airways + JetLite 70.7 1.14 12.8
Spicejet 128.8 1.64 43.6
Go Air 211.2 2.29 80.2
IndiGo 161.3 1.21 23.5
Vistara 60.7 1.02 18.7
Air Asia 1062.8 15.70 319.1
Zoom Air 96.15 Nil Nil
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
Category II - 10%
Category IIA - 1%
Category III - 50%
4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Feb 2017 is as follows:
OTP at Four Metro Airports
Spicejet 81.1

IndiGo 79.7

Vistara 72.6

Go Air 68.6

Jet Airways+JetLite 68.5

Air India (Dom) 66.2

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 79.9

HYD 75.3

DEL 66.4

BOM 59.1

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

5
 Jet Airways + JetLite

HYD 80.3

BLR 77.3

BOM 66.1

DEL 64.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 91.8

DEL 80.6

BOM 75.2

BLR 73.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

BLR 75.8

HYD 73.6

BOM 70.8

DEL 63.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

HYD 86.8

DEL 80.5

BLR 78.6

BOM 73.9

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

HYD 84.5

DEL 73.4

BLR 72.8

BOM 66.3

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to Reactionary.

Airport 7%
Wx 4%

ATC 13% Misc 0%

Pax 2%
Ramp 1%

Reactionary 67% Tech 3%

Ops 3%

8
Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines
in the highest fare bucket on select 20 sectorsis as follows:

Jet Airways

% of Seats Sold in Highest fare bucket

5.0%

4.0%
4.0%

3.0%

2.1%
2.0%
1.0%
1.0%

1.0%
0.9%
0.8%

0.6%
0.6%

0.6%
0.6%

0.6%
0.5%
0.5%

0.5%
0.5%

1.0%
0.4%

0.4%
0.4%

0.3%

0.3%
0.3%

0.3%
0.2%

0.2%
0.2%
0.2%

0.2%
0.2%
0.2%

0.2%

0.1%
0.1%
0.1%

0.1%

0.1%
0.0%
0.0%

0.0%

Jan-17 Feb-17

% of Revenue Earned in Highest fare bucket

3.47%

4.0%
3.30%

3.12%

2.82%
2.68%

3.0%
2.15%
1.84%

1.71%
1.64%

1.61%
1.60%

1.55%

1.47%

2.0%
1.19%

1.10%

1.01%
0.89%
0.81%

0.70%

0.70%
0.68%

0.64%
0.63%
0.59%
0.55%

0.52%
0.52%

0.49%
0.45%

1.0%
0.42%
0.41%
0.39%

0.37%
0.26%

0.18%

0.12%
0.11%
0.04%

0.0%

Jan-17 Feb-17

9
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.26%
1.32% 1.70%
6.65%
0.02%
0.08% 0.00%
0.01%
0.04%
0.20%
0.22%
1.09%
0.01%
0.04%
0.00% 0.00%

0.13% 0.02%
0.45% 0.08%

1.31% 0.26%
2.13% 0.41%

1.83% 0.46%
0.37% 0.07%

0.00% 0.00%

Jan-17
Jan-17
0.12% 0.02%

0.15% 0.04%
0.01% 0.00%
Indigo

0.30% 0.05%

Feb-17
Feb-17
0.11% 0.03%

0.05% 0.01%
0.01% 0.00%

0.15% 0.03%
0.20% 0.03%
0.04%
% of Seats Sold in Highest fare bucket

0.19%
0.14% 0.03%

% of Revenue Earned in Highest fare bucket

0.31% 0.05%
0.07% 0.01%
0.32% 0.05%
0.02% 0.00%
0.95% 0.23%
0.14% 0.03%
7.10% 1.22%
0.57% 0.14%

10
 12.0%
16.0%
20.0%
10.0%

0.0%
8.0%
0.0%
2.0%
4.0%
6.0%
8.0%

4.0%
2.67% 0.69%
0.42% 0.16%

0.66% 0.22%
0.46% 0.14%

0.08% 0.02%
1.06% 0.26%

0.00% 0.72%
0.04% 0.01%

1.37% 0.37%
0.70% 0.14%

0.23% 0.07%
0.02% 0.01%

0.06% 0.01%

Jan-17
Jan-17
0.00% 0.00%

0.04% 0.01%
0.07% 0.01%
Go Air

Feb-17
Feb-17
0.14% 0.03%
0.00% 0.00%

6.40% 1.71%
2.63% 0.67%

0.04% 0.01%
0.10% 0.02%
% of Seats Sold in Highest fare bucket

0.00% 0.00%
0.00% % of Revenue Earned in Highest fare bucket 0.00%

0.00% 0.00%
0.00% 0.00%

3.10% 0.93%
0.18% 0.05%

0.08% 0.00%
0.00% 0.00%

11
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.09%
0.48% 1.49%
6.62%
0.00%
0.00%
0.00%
0.04%
0.00%
0.03%
0.03%
0.16%
0.00%
0.00%
0.09% 0.04%

0.23% 0.04%
1.09% 0.19%

1.38% 0.21%
2.17% 0.37%

1.54% 0.26%
0.72% 0.14%

0.01% 0.00%

Jan-17
Jan-17
0.00% 0.00%

0.00% 0.00%
0.00% 0.00%
0.00%
Spicejet

0.00%

Feb-17
Feb-17
0.07% 0.01%

0.02% 0.01%
0.00% 0.00%

0.00% 0.00%
0.00% 0.00%
0.00%
% of Seats Sold in Highest fare bucket

0.00%
0.00% 0.00%

% of Revenue Earned in Highest fare bucket

1.01% 0.18%
0.20% 0.04%
0.00% 0.00%
0.00% 0.00%
0.85% 0.15%
0.47% 0.08%
0.01% 0
0.00% 0.00%

12
 Vistara

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

1.74%
2.0%

1.0%
0.39%

0.36%
0.24%

0.20%
0.17%

0.15%
0.13%

0.10%

0.09%

0.08%
0.06%
0.06%
0.05%

0.05%
0.05%

0.03%
0.02%

0.01%
0.00%
0.0%
BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Jan-17 Feb-17

% of Revenue Earned in Highest fare bucket

10.0%

8.0%
6.47%

6.0%

4.0%
2.02%

1.83%
1.11%
1.10%

1.06%

2.0%
0.66%
0.61%

0.56%
0.43%
0.20%
0.19%
0.18%
0.17%

0.14%

0.12%
0.10%

0.01%
0.01%
0.00%

0.0%
BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Jan-17 Feb-17

13
 Air Asia

% of Seats Sold in Highest fare bucket

10.0%

8.0%

4.88%
6.0%

4.0%
1.53%

0.82%
2.0%

0.10%
0.0%
BLR-DEL DEL-GAU

Jan-17 Feb-17

% of Revenue Earned in Highest fare bucket

5.0%

4.0%

3.0%
2.18%

1.47%

2.0%
0.69%

1.0%
0.24%

0.0%
BLR-DEL DEL-GAU

Jan-17 Feb-17

14
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of No. Status of
ofPax Facilities & ofPax Facilities & ofPax Facilities
Affected Compensation Affected Compensation Affected
Refund
Rebooked on Refunds
Refreshments
other flights Rescheduling
Refunds where
Hotel Hotel 33560 pax desired
Air India 291 accommoda- 2369 accommoda-tion
Rescheduling
tion Compensation
Compensation of
Compensation of Rs. 18.78
Rs. 39.29 lakhs
of Rs. 12.27 lakhs
lakhs
Refund
Rebooked on Refunds
other flights Rescheduling
Jet Refreshments
Hotel Hotel
Airways 414 6785 Refunds where
2656 accommoda- accommoda-
and pax desired
tion tion.
JetLite Rescheduling
Compensation Compensation
of Rs.1377.53 of Rs. 1.83 lakhs
lakhs
Refreshments
Refreshments
Transfer to other
2212 Rescheduling 12597
SpiceJet 11 1.09 airlines
Compensation of
Compensation of
Rs. 5.17 lakhs
Rs. 22.98 lakhs
All pax given
refreshments
97 Refreshments 3204
Go Air Nil Nil Refunds where
Rescheduling
pax desired
Rescheduling
39604
Indigo Nil Nil 2051 0.17 lakhs Refreshments
Refreshments
505 Rescheduling
Air Costa Nil Nil 1014 26.12 lakhs
Compensation of
Rs. 1.78 lakhs
Refreshments
Rescheduling
Air Asia 30 0.96 142 0.20 3732
Compensation of Rs.
11.86 lakhs
Refreshments
Vistara Nil Nil 25 - 4570
Rescheduling
Refreshments
Rescheduling
TruJet Nil Nil 193 34 1.98
Compensation
of Rs. 8.71 lakhs
Air
Nil Nil Nil Nil Nil Nil
Carnival
Refreshments
Zoom Air Nil Nil 113 Nil Nil
Rescheduling

15
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 77.88
Rs. 1391.86 Rs. 60.98 lakhs
lakhs towards
2988 lakhs 8761 compensation 104591
compensation
compensation and facilities
and facilities

16
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2017

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 13.50 82.29 95.79 85.9 14.1
Feb 11.71 74.83 86.55 86.5 13.5
Mar
Ist Quarter 25.21 157.13 182.34 86.2 13.8
Apr
May
Jun
IInd Quarter
Jul
Aug
Sep
IIIrd Quarter
Oct
Nov
Dec
IVth Quarter
Total 25.21 157.13 182.34 86.2 13.8

Percentage Share
Air India Private Total
Data of 2016 Private
(Domestic) Carriers Domestic Air India
Carriers
IstQtr 23.77 127.54 151.31 84.3 15.7
IIndQtr
IIIrdQtr
IVthQtr
Total 23.77 127.54 151.31 84.3 15.7
Growth (%) = + 06.06 +23.20 +20.51
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2017

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Trujet Air Zoom
(Dom) Airways Jet Costa Asia Carnival Air
Jan 81.4 86.8 85.4 93.6 90.8 90.0 81.1 87.4 85.1 74.8 56.6 -

Feb 79.8 86.8 84.9 93.7 90.9 87.7 84.9 88.1 85.0 77.0 73.6 59.0
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

18
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2017)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Costa Air Asia Vistara Trujet Air Carnival Zoom Air
Pax Carried 13.50 14.84 2.40 12.29 7.88 38.09 0.44 2.86 3.03 0.33 0.11 -
Jan Market Share 14.1 15.5 2.5 12.8 8.2 39.8 0.5 3.0 3.2 0.3 0.1 -
Pax Carried 11.71 13.67 2.15 11.32 7.49 34.19 0.40 2.38 2.70 0.39 0.14 0.01
Feb Market Share 13.5 15.8 2.5 13.1 8.7 39.5 0.5 2.8 3.1 0.4 0.2 0.0
Pax Carried
Mar Market Share
Pax Carried 25.21 28.52 4.54 23.61 15.38 72.28 0.84 5.24 5.73 0.72 0.25 0.01
IstQtr Market Share 13.8 15.6 2.5 12.9 8.4 39.6 0.5 2.9 3.1 0.4 0.1 0.0
Pax Carried
Apr Market Share
Pax Carried
May Market Share
Pax Carried
Jun Market Share
Pax Carried
IIndQtr Market Share
Pax Carried
Jul Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct Market Share
Pax Carried
Nov Market Share
Pax Carried
Dec Market Share
Pax Carried
IVthQtr Market Share
TOTAL Pax Carried 25.21 28.52 4.54 23.61 15.38 72.28 0.84 5.24 5.73 0.72 0.25 0.01
Market Share 13.8 15.6 2.5 12.9 8.4 39.6 0.5 2.9 3.1 0.4 0.1 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Costa 6 1.5 6 -

Air Asia 23 1.0 23 -

Vistara 2 0.1 2 -

Go Air 88 1.2 88 -

Indigo 110 0.3 110 -

SpiceJet 63 0.6 63 -

Jet Airways + JetLite 207 1.3 202 5

Air India (Dom) 306 2.6 215 91

TruJet 3 0.8 3 -

Air Carnival 0 0.0 0 -

Zoom Air 2 17.5 2 -

Total 810 0.9 714 96

20