Journal of Intellectual Capital

Intellectual capital disclosure in integrated reporting: an impression management

analysis
Gaia Melloni
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Gaia Melloni , (2015)," Intellectual capital disclosure in integrated reporting: an impression
management analysis ", Journal of Intellectual Capital, Vol. 16 Iss 3 pp. 661 - 680
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Intellectual capital disclosure in Intellectual

capital
integrated reporting: an disclosure
impression management analysis
Gaia Melloni 661
Department of Accounting, Bocconi University, Milano, Italy
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Abstract
Purpose Intellectual capital (IC) is fundamental to understanding how firms create value; however,
current IC disclosure (ICD) has been described as inadequate due to the lack of an established IC
framework and companies actual commitment to report IC information. The International Integrated
Reporting Council aims to foster ICD by means of integrated reporting (IR); such a report should
display how IC and other forms of capital (e.g. financial) contribute to value creation over time.
Drawing on impression management (IM) studies, the purpose of this paper is to assess the quality of
ICD offered in IR.
Design/methodology/approach A manual content analysis of all the reports available in the
International Integrated Reporting Council web site is run considering both the content of ICD and
specific linguistic attributes (evidence, time orientation and tone). In addition, the study tests the
relationship between the positive ICD tone and specific characteristics that may incentive managers to
manipulate their disclosure to determine whether firms use ICD to manage public perceptions of
corporate behaviour.
Findings The results of the content analysis show that majority of ICD is focused on relational
capital, with limited quantitative and forward-looking information. Additionally, compared to non-ICD,
ICD is significantly more optimistic. Furthermore, the positive tone of ICD is significantly associated
with declining performance, bigger size and higher level of intangibles supporting the use of ICD as an
IM strategy.
Originality/value The research contributes to the literature offering evidence of the quality of the
ICD offered in the IR and demonstrating that ICD offered in the IR is used by managers opportunistically
to advance their image.
Keywords Intangibles, Disclosure quality, Intellectual capital, Impression management,
Integrated reporting
Paper type Research paper

1. Introduction
Firms experience strong pressure to communicate how they manage both their financial and
non-financial capital: information on intellectual capital (IC) is fundamental to understand
how firms create value (Zambon and Marzo, 2007; Abhayawansa and Guthrie, 2010; EY,
2014), and it constitutes a key starting point for investors analysis (Gamerschlag, 2013).
However, previous studies consistently describe a low observed level of IC disclosure (ICD)
(Beattie and Thomson, 2007), due to the lack of both an established IC reporting framework
and companies proactive efforts to report externally IC information (Guthrie and Petty, 2000).
Some scholars argue that integrated reporting (IR) could enhance ICD by portraying
a holistic view of the firm value creation process that embeds, but is not limited to,
IC information (Abhayawansa, 2013; Beattie and Smith, 2013). IR explicitly involves
The author is grateful to the editors and the two anonymous reviewers for their insightful Journal of Intellectual Capital
Vol. 16 No. 3, 2015
comments and to the attendees to the 10th Interdisciplinary Workshop on Intangibles, Intellec- pp. 661-680
tual Capital and Extra-Financial Information held in Ferrara in September 2014, for their useful Emerald Group Publishing Limited
1469-1930
suggestions. DOI 10.1108/JIC-11-2014-0121
 JIC the provision of a complete picture of firms value creation process, by connecting
16,3 financial and non-financial information, including IC information, in one report
(International Integrated Reporting Council (IIRC), 2013). In the IIRC project, IC is a
fundamental concept, underpinning IR preparation (IIRC, 2013); however, there is
no guarantee that IR adopters provide informative disclosures about their IC.
This study investigates the quality of ICD offered in the IR. Although an emerging
662 literature stream investigates the determinants of IR adoption (Jensen and Berg, 2012;
SierraGarca et al., 2013; Frias-Aceituno et al., 2013, 2014; Lai et al., 2014), no studies
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assess the quality of the ICD provided in IR. Dumay and Cai (2014) call for research
analysing the ICD offered in the IR; the current study is an attempt to respond to this
call and draws on the impression management (IM) framework (Brennan et al., 2009;
Cho et al., 2010) to determine whether firms offer ICD to advance their corporate image,
in lieu of providing useful information. Despite previous studies raise the concern that
ICD in the context of corporate reporting could be described as one sided reports
of good news, deliberately avoiding any bad news (Dumay, 2012, pp. 9-10), there is a
lack of studies assessing the adoption of IM in ICD.
In order to evaluate the quality of ICD, the study seeks an answer to two related
research questions to understand the role of IR in disclosing IC information:
RQ1. How do firms offer ICD in the IR?
In line with Abhayawansa (2011), this study evaluates the qualitative characteristics of
ICD by mean of a manual content analysis adopting a multidimensional framework
based on both the content and specific linguistic attributes. For the content addressed,
a common taxonomy used in IC studies recognizes three main categories of capital:
structural, human and relational (Beattie and Smith, 2013). In addition, drawing on the
IIRC framework requirements, the coding distinguish information based on the topic of
capitals disclosure: capitals as inputs or capital as outcomes. The linguistic attributes
considered are the type of evidence provided (quantitative vs non-quantitative), the time
orientation (forward looking vs non-forward looking) and the tone of the information
(positive vs non-positive).
Second, after the reliability assessment and validation of the content analysis, the
data obtained are used for answering the second research question:
RQ2. Do mangers adopt IM strategy in the ICD offered in the IR?
This research question is answered by testing a set of hypotheses on the relation
between the positive tone of ICD and firms specific characteristics which may give
them incentives to use IM strategies. The choice of these variables is also consistent
with previous studies exploring factors that explain differences in the ICD behaviours
between companies (e.g. Bozzolan et al., 2003, 2006; Cerbioni and Parbonetti, 2007).
The remainder of the paper is organized as follows: the next section describes the
notion of IC in the context of the IR project; the third section presents the theoretical
framework and related hypotheses development. Section 4 contains an explanation of
the empirical analysis method and Section 5 presents the results of this analysis.
Finally, this paper concludes with a discussion of the evidence provided, as well as
some research limitations and implications.

2. The relation between IC and IR

In general, IC refers to all intangible resources that create company value (Ashton,
2005), in contrast with financial and physical capital, which refer to the tangible
 resources of firms value creation process (Beattie and Smith, 2013). It is widely Intellectual
accepted that IC is composed of three elements: structural/internal capital, human capital
capital and relational/external capital (Stewart, 1997; Sveiby, 1997; Guthrie and Petty,
2000; Meritum, 2002). Structural capital comprises organizational routines, procedures,
disclosure
systems, cultures and database. Human capital includes the knowledge, skills and
abilities of people. Relational capital consists of the resources linked to external
relationships with customers, suppliers and research and development partners. 663
Information on IC is fundamental to understand firms value: even if organizations
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are generally and predominantly assessed according to their financial key figures, also
information about intangible assets constitutes a relevant share of corporate value
(Alwert et al., 2009). Previous studies demonstrate that capital market actors consider
IC information important and useful for making investment, stock recommendation
and portfolio selection decisions (e.g. Abhayawansa and Guthrie, 2010). IC reports
contribute to higher transparency of organizations by explaining hidden value and
long-term development options (Edvinsson and Malone, 1997).
Whilst physical and financial capitals currently appear in financial reporting;
few categories of IC are recognized. Less-than-optimal corporate ICD practices have
been widely criticized (Guthrie et al., 2012; Abhayawansa, 2013). Previous studies
demonstrate that firms typically disclose little about their IC, and conclude that
corporate reports contain ICD of poor quality (e.g. Guthrie and Petty, 2000; Brennan,
2001) that are insufficient to satisfy the users information needs (Beattie and Thomson,
2007). This information asymmetry is a source of possible errors in assessing risks
and future developments of an organization (Alwert et al., 2009). The gap between
intangible assets available in the organization and the reported ones is still not closing
and many countries have thus suggested frameworks for voluntary disclosure on IC
either as part of the annual report or as an independent part (Alwert et al., 2009, p. 357).
Several initiatives have been launched in the last years to improve current reporting
on IC, however, none of them stresses the importance to provide IC in an integrated
way with financial information. Despite previous studies highlights that the provision
of IC and financial information together is fundamental for IC information to be
relevant (Alwert et al., 2009). Abhayawansa (2013) reviews the 20 guidelines and more
than 30 frameworks and highlights that most of them propose a separate IC report
or statement that elaborates the value creation story of a company through IC
relationships. Beattie and Thomson (2007) point out that one of the limitations of
current reporting on IC is the focus on IC resources, the purpose of which is to break
business activity down into recordable units in the traditional accounting manner;
in other words, the focus of previous IC reporting frameworks was on managing IC,
not managing the business as a whole.
A notable exception is the work carried out by the IIRC in developing and refining
its framework (Abhayawansa, 2013). The IIRC aims at overcoming the drawbacks
of its predecessors (e.g. annual reporting, sustainability reporting) to enable firms to
holistically portray value creation with a core emphasis on IC. In contrast with other
forms of corporate IC reporting, the purpose of IR is to supplement information
embedded in traditional financial statements with IC information to shed light on the
value creation processes. This aspect differentiates IR from annual reports, which are
not designed to convey IC information, as Dumay and Cai (2014) emphasize.
The International Integrated Reporting Framework (IIRF) instead recognizes
value creation as an interaction among all the various capital components, with an
underlying assumption that a firms value creation story cannot be understood in a
 JIC vacuum: IC reporting should form part of a broader information set that facilitates
16,3 understanding firm value in the short, medium and long run.
Moreover, as underlined by Abhayawansa (2013), the IC reporting guidelines and
frameworks are driven by an assumed demand for IC information from capital market
participants. Thus, they are designed to address the information needs of users of
corporate information that are not met by traditional financial statements. However,
664 only a few initiatives have consulted stakeholders in the process of developing the
guidelines and frameworks or recommend that preparers of IC reports obtain user
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feedback. On the contrary, the IIRC has consulted stakeholder by mean of several
process (e.g. the Pilot Programme).
The IIRCs IIRF defines IR as a clear and concise representation of how an
organization creates value over time aiming to provide insights about the resources
and relationships used and affected by an organization (IIRC, 2013). Current and
potential resources are expressed in terms of capitals (i.e. stock of value) that an
organizations activities can increase, decrease or transform. The IIRF categorizes six
types of capital financial, manufactured, intellectual, human, social and relationship
and natural and defines them as follows:
financial capital refers to the funds available to an organization;
manufactured capital refers to manufactured physical objects distinct from
natural physical objects available to an organization for use in the production
of goods or provision of services;
natural capital is all renewable and non-renewable environmental resources and
processes that provide goods or services that support the organizations past,
current or future prosperity;
IC is the organizational, knowledge-based intangibles;
human capital comprises the competencies, capabilities, experience and motivation
to innovate; and
social and relationship capital refers to the institutions and relationships within
and between communities, groups of stakeholders and other networks; in addition,
it encompasses the ability to share information to enhance individual and collective
well-being (Busco et al., 2013; IIRC, 2013).
Organizations preparing an IR are not required to adopt this categorization or
structure their report along these lines. The IIRF underscores that some organizations
might combine, for example, IC with what the IIRF identifies as human and social
(and relationship) capital. In other words, what some organizations explain as structural
or internal capital might be defined as IC in the IIRF. The differences in title
notwithstanding, the IIRF covers all three categories (i.e. structural, human and
relational) commonly recognized as comprising IC (Busco et al., 2013) and when
these types of capital are material to the organizations ability to create value for itself,
they should be included in the IR (IIRC, 2013, p. 4).
Although IR was designed to foster both IC and non-IC business communication,
it appears that IC is at the core of IR. In spite of this, whether firms adopting IR actually
use it to provide informative ICD is still an open question. Thus, this study assess how
do firms disclose IC in the IR (first research question) and investigate whether ICD is
actually informative or, conversely, used strategically to manage corporate image,
as described in the next section (second research question).
 3. Theoretical framework and hypotheses development Intellectual
IM is the process by which people attempt to control the impressions others form capital
of them (Leary and Kowalski, 1990). In the context of corporate reporting, IM is the
tendency for the organization to use data selectively and present them in a favourable
disclosure
light to manipulate audience perceptions of corporate achievements (Clatworthy and
Jones, 2006).
A variety of methods can be used to distort perception; a common technique 665
investigated in accounting studies is called thematic manipulation, which refers to
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the use of positive tone in the disclosure to create a good image of the firm (Brennan
et al., 2009). In other words, managers engage in thematic manipulation when they
obfuscate their failures and underscore their successes through corporate reporting
(Cho et al., 2010).
Clatworthy and Jones (2003) and Schleicher and Walker (2010) verify the use of IM
strategies in financial reporting and provide evidence consistent with the use of thematic
manipulation. Similarly, in the context of sustainability reporting previous studies
demonstrate that managers use social and environmental disclosure opportunistically to
manage the impressions of firms relevant public (e.g. Cho et al., 2010).
With specific reference to IC reporting, Dumay and Cai (2014, 2015) underscore that
existence of literature on the quality of ICD grounded on the idea that it would be nave
to think that disclosures are not contaminated by their authors: Olsson (2001) contends
that ICD does not necessarily reflect companies actual policy; Gowthorpe (2009, p. 829)
argues that the companys dark side would never be reported, regardless of its
truthfulness. Indeed, given the voluntary nature of ICD, report preparers can easily
manipulate the information (Dumay, 2012).
Despite previous studies raise the concern that ICD in the context of annual
reporting could be described as one sided reports of good news, deliberately avoiding
any bad news (Dumay, 2012, pp. 9-10), few studies have investigated the adoption
of IM in ICD. Abhayawansa and Guthrie (2012) demonstrate that sell-side analysts use
IC information to create a favourable image of the analysed company and show that
analysts reports are used to manage public impression. However, they do not focus
on corporates issued reports but in the analysts issued ones.
The present paper investigates the ICD offered in the IR drawing on previous
studies on IM in the context of corporate reporting. Previous accounting studies argue
that IM occurs when managers have particular incentives to present a positive view
of corporate performance (Clatworthy and Jones, 2006). Although these incentives are
present in all firms, they may be particularly evident when performance is poor. In line
with this proposal, Clatworthy and Jones (2003) and Schleicher and Walker (2010) find
that firms with declining performance have a greater propensity to reveal good news.
Drawing on these studies, this research tests the relationship between the positive
tone of disclosure and firms profitability: if ICD is conceived of as an IM strategy,
managers should increase the level of optimism to divert readers attention from the
bad results of their value creation process:
H1. Declining profitability is associated with an increased positive tone of ICD
provided in the IR.
Industry is another important characteristic that may prompt companies to use IM
strategy and, more specifically, thematic manipulation. Previous studies demonstrate
that membership in environmental sensitive industries (e.g. Oil and Gas) is a strong
incentive to manipulated the disclosure offered (Cho et al., 2010). Indeed, numerous
 JIC studies (e.g. Hackston and Milne, 1996; Patten, 2002; Cho and Patten, 2007) document
16,3 that companies in industries whose processes place greater stress on the natural
environment also systematically provide more extensive environmental disclosures
(Cho et al., 2010). In light of this, the following hypothesis is tested:
H2. Membership in environmental sensitive industry groups is associated with an
increased positive tone of ICD provided in the IR.
666
Another important incentive to manipulate disclosure is firms size. Bigger firms indeed
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face more public pressure and managers are thus more likely to use thematic manipulation
in their corporate reports (Cho et al., 2010). In line with this suggestion, the following
hypothesis is developed:
H3. Bigger size is associated with an increased positive tone of ICD provided in
the IR.
Finally, the present study adds an additional characteristic that may prompt companies
to offered biased disclosure: the level of intangibles. According to An et al. (2011) firms
with a high level of intangibles are unable to legitimize their status on the basis of fixed
assets which are traditionally recognized as symbol of corporate success (Guthrie et al.,
2006, p. 257); in light of this, the expectation is that these firms are thus more likely to
adopt IM in their ICD:
H4. A higher level of intangibles is associated with an increased positive tone of ICD
provided in the IR.

4. Method
4.1 Content analysis as a research method to inquiry ICD
Methodologically, researchers investigate ICD mostly by using content analyses
(Dumay and Cai, 2014), and most studies quantify ICD, with modest attention dedicated
to analyses of its linguistic attributes (Beattie and Thomson, 2007). As highlighted
by Cinquini et al. (2012) a multitude of studies investigate the frequency of ICD,
especially through annual reports, and apply a research construct quality index
using the amount of disclosure as a proxy for quality assessing which type of IC
capital (structural, human or relational) receives the most attention in corporate
annual reports. These studies indicate that the most reported IC category is external/
relational capital (Guthrie and Petty, 2000; Bozzolan et al., 2003, 2006; Davey et al.,
2009), though with some exceptions (Cinquini et al., 2012; Husin et al., 2012).
However, investigating only the volume is potentially misleading (Toms, 2002;
Beattie and Thomson, 2007): a second characteristic used to evaluate the quality of
disclosure is often labelled evidence (i.e. the type of measure), which evaluates
whether information is communicated narratively or quantitatively. In other words,
noting that quantitative information is considered more verifiable, previous studies
evaluate disclosure quality by building an index that attributes greater value to
disclosures offered in quantitative terms. These studies show that firms report few
quantitative indicators: Guthrie and Petty (2000, p. 247) note that nearly every
instance of reporting involved the IC attribute being expressed in discursive rather
than numerical terms, and subsequent studies document similar results (e.g. Bozzolan
et al., 2006; Striukova et al., 2008; Cinquini et al., 2012; Husin et al., 2012).
A third dimension used to assess ICD quality is the time orientation of information,
distinguishing forward looking, from non-forward-looking information (i.e. historical
 and non-time specific). In general, forward-looking information may be most useful Intellectual
for shedding light on a firms strategy and future prospects (Abhayawansa, 2011). capital
Similarly, Kristandl and Bontis (2007) consider time orientation in their assessment of
ICD. Results on the time orientation of information show that firms avoid disclosing
disclosure
forward-looking information (Cinquini et al., 2012), despite its relevance for understanding
firms performance.
The tone or news tenor of information is another characteristic to evaluate disclosure 667
quality and it refers to whether information is communicated positively, neutrally or
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negatively. Dumay and Tull (2007) and Lock Lee and Guthrie (2010) propose that ICD
news tenor has an impact on share prices. Findings on the tone of information of ICD in
analysts report show that the majority of disclosures tend to be positive rather than
negative or neutral (Abhayawansa, 2011).
In reviewing prior content analytic studies, Dumay and Cai (2015) point out that with
few exceptions few studies simultaneously consider all four characteristics in evaluating
ICD quality. Cerbioni and Parbonetti (2007) assess the ICD quality in reference to their
topic, time orientation and the economic sign of the information (positive, negative or not
disclosed). Cinquini et al. (2012) assess the ICD referring to both the topic and type of
evidence provided and the time orientation of information. Abhayawansa (2011) describes
and applies a methodology using a four dimensional IC coding framework distinguishing
ICD topic, evidence, time orientation and news tenor. Drawing on these studies, the
present research uses content analysis to provide an answer to the first research adopting
a multidimensional framework of analysis based on both the content of ICD (type of
capital and topic) and its linguistic attributes (tone, time, evidence).
However, in order to have a complete picture of the quality of ICD it is fundamental
to run the second level of analysis that allow to test the research hypotheses on the
adoption of IM strategies in the ICD offered in the IR.

4.2 Sample selection and data collection

The study includes the entire population of firms whose reports are available in
the Integrated Reporting Emerging Practice Examples Database as of 31 May 2014.
This database contains examples of IR from businesses worldwide and is publicly
accessible from the IIRC official web site.
The decision to focus the analysis on a specific section of the report is motivated by the
existence of a requirement by the IIRC to disclose information on a specific content
elements the so called business model (IIRC, 2013, p. 26). In particular firms are required
to describe their business model in terms of inputs, business activities, output and
outcomes (IIRC, 2013, p. 26); whereas inputs and outcomes should be expressed in
the form of capitals. In spite of this requirement, 25 of the 79 reports available in the
database at that date were excluded, because they do not provided a report section to
the description of their business model or value creation process by mean of the capitals.
The IIRC framework also specifies that since not all capitals are equally relevant or
applicable to all organizations. While most organizations interact with all capitals to
some extent, these interactions might be relatively minor or so indirect that they are not
sufficiently important to include in the IR (IIRC, 2013, p. 12). This means that some
organizations may not refer to some of the capitals. Indeed, what was found is that in
two cases there were no references to IC.
The remaining 52 reports belong to firms from various industry sectors: Oil and Gas
(8 per cent); Basic Materials (17 per cent); Industrial (17 per cent); Consumer Goods
(10 per cent); Health Care (6 per cent); Consumer Services (13 per cent); Telecommunication
 JIC (6 per cent); Utilities (6 per cent); Financial (11 per cent) and Technologies (6 per cent).
16,3 With regard to location, 56 per cent of the reports are from Europe, 19 per cent from
Africa, 9 per cent from North America, 6 per cent from South America, 6 per cent from
Australia and 4 per cent from Asia. The available reports refer to 2011 (52 per cent), 2012
(35 per cent) and 2013 (13 per cent).
All data used in the analysis were manually collected from the reports and from the
668 Bloomberg databases for 2011, 2012 and 2013.
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4.3 Data analysis

The analysis was articulated in two steps. First, a manual content analysis was
performed to assess the quality of the disclosure by developing a multidimensional
framework of analysis with reference to both the ICD content and specific linguistic
attributes. Second, the collected evidence was used to run a multivariate statistical
analysis to assess the presence of thematic manipulation in the disclosure provided by
testing the research hypotheses. Together, these two levels of analysis enabled to
answer the research questions.
4.3.1 Manual content analysis. The research follows the Krippendorffs (2013)
methodology to run content analysis. The context unit is the IR section devoted to capital
disclosure, and the recording units are text units, defined as a phrase/sentence containing
a single piece of information (Beattie et al., 2004; Beattie and Thomson, 2007). Every
sentence in the IR section thus was highlighted and coded. When a sentence encompassed
more than a single statement, each statement (i.e. text unit) was considered separately as a
single recording unit. In addition, figures and diagrams were analysed if they report capital
descriptions; indeed, the IIRF recommends depicting business models (and therefore
capital) graphically (IIRC, 2013, p. 25). This choice is also consistent with Beattie and
Thomsons (2007, p. 143) recommendation to extend content analysis to visual images,
because they provide and immediate and effective means of disclosure. In all, 3,117 text
units were analysed belonging to 54 reports (on average, 57 text units per report).
First, each text unit was classified into one of six categories that refer to the type of capital:
IC (human, structural or relational) or non-IC (financial, manufactured, natural), following the
IIRF guidelines. Table I defines each type of capital used in the coding. Second, each text unit
was coded according to three attributes: the time orientation (forward looking or non-forward
looking), type of evidence (quantitative or non-quantitative) and the tone (positive or non-
positive). Information was coded as quantitative when the text unit included a number,
monetary or non-monetary, and non-quantitative in all other cases. Information was coded as
forward looking if it referred to the firms future prospects, strategy and expectations and
non-forward looking if it referred to the past or present. Information was positive when it
included good news for the company (or the environment) and non-positive if it was negative
or neutral. Additionally, the topic of information is considered, distinguishing between
inputs and outcomes. An information is coded as inputs when considers the capital as
a driver of firms value creation process; it is categorized as outcomes when it is refers to the
impact of the value creation process on the capital. This distinction is in line with the IIRF
that asks to consider the capitals as inputs and outcomes of the value creation process.
Overall, this coding scheme incorporated five categories: type of capital, evidence, time
orientation, tone and topic.
Subsequently, a univariate statistical analysis is run based on the computation of 2
probabilities to assess if there are significant differences in the linguistic attributes and
in the topic between IC and non-ICD.
 Category Coding rule
Intellectual
capital
Financial capital The pool of funds available to an organization for use in the disclosure
production of goods or the provision of services, obtained
through financing, such as debt, equity or grants, or
generated through operations or investments
Manufactured capital Manufactured physical objects (as distinct from natural
physical objects) available to an organization for use in the 669
production of goods or the provision of services, including
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buildings and equipment infrastructure (such as roads,

ports, bridges and waste and water treatment plants)
Natural capital All renewable and non-renewable environmental resources
and processes that provide goods or services that support
the past, current or future prosperity of an organization,
including air, water, land, minerals and forests, as well as
biodiversity and ecosystem health
Structural capital (termed IC Organizational, knowledge-based intangibles, including
in the IIRF) intellectual property, such as patents, copyrights, software,
rights and licences; and organizational capital such as tacit
knowledge, systems, procedures and protocols
Human capital Peoples competencies, capabilities and experience and
their motivations to innovate, including their alignment
with and support for an organizations governance
framework, risk management approach and ethical values;
ability to understand, develop and implement an
organizations strategy; and loyalties and motivations for
improving processes, goods and services, including their
ability to lead, manage and collaborate
Relational capital (termed social and The institutions and the relationships within and between
relationship capital in the IIRF) communities, groups of stakeholders and other networks,
and the ability to share information to enhance individual
and collective well-being. Social and relationship capital
includes shared norms and common values and behaviours;
key stakeholder relationships and the trust and willingness
to engage that an organization has developed and strives to
build and protect with external stakeholders; intangibles Table I.
associated with the brand and reputation that an Definitions of types
organization has developed; reputation that an organization of capitals in the
has developed and an organizations social license to IIRF used in the
operate coding framework

In content analysis studies is fundamental for inferences to be drawn to assess

reliability and validity of the classification procedure (Krippendorff, 2013). The process
of assessment of reliability and validity is fundamental to make replicable and valid
inferences from the text to the context of its use. Additionally, this process allows using
the data collected in the subsequent multivariate analysis, combining them with other
type of data (i.e. archival).
First, reliability is assured by including disclosure categories from well ground
relevant literature (Guthrie et al., 2004, p. 289): the three topic of ICD are the ones
of the Sveiby (1997) IC framework that is the one most used in the literature (Petty and
Guthrie, 2000); similarly, the categories that refer to the linguistic attributes are
commonly adopted in the literature evaluating the quality of ICD (Dumay and Cay, 2015).
 JIC Finally, the categories referring to topic are drawn from the IIRC framework. Second,
16,3 reliability is also ensured by developing reliable coding instrument with well specified
decision categories and decision rules and by training coders and showing that coding
decision made on a pilot sample have reached an acceptable level (Guthrie et al., 2004,
p. 289). Two researchers (the author and a research assistant) independently coded a
sample of 21 reports to run a pre-test of the coding procedure. When differences were
670 encountered they were discussed and resolved to clarify coding rules. This also allows
standardizing the classifying capabilities of the author and research assistant. In addition,
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the analysis was repeated at a different time period on the entire sample (54 reports) by the
two researchers.
According to Krippendorff (2013) three types of reliability should be assessed:
reproducibility, stability and accuracy and all of them are functions of the agreement
achieved among observers, coders, judges or measuring instruments (Krippendorff
2013, p. 267). The agreement coefficient (known in the literature as the Krippendorffs
) is a tool to assess such agreement. Reproducibility or intercoder reliability refers to
the extent to which coding is the same when multiple coders are involved. This type of
reliability was assessed using Krippendorffs coefficient of agreement and computed
it for each category. The average value found of this coefficient is equal to 0.85
(for topic 0.80; for tone 0.83; for evidence 0.89; for time 0.88) which is above the
0.80 acceptable level of intercoder reliability (Hackston and Milne, 1996). The stability
of the content analysis consisting on the ability of the researcher to code data in the
same way over time is assured by the test re-test procedure (Guthrie and Mathews,
1985; Milne and Adler, 1999). In this case a high consistency in the coding at these
different time periods was demonstrated (Krippendorffs coefficient equals to 0.92).
Accuracy consists on measuring the extent to which the coding instruction produces
data that are accurate according to a given standard; however suitable standard are not
easy to find and thus the use of accuracy is limited to other areas where objective
standards are readily available (Krippendorff, 2013).
To ensure sampling validity, the entire population of firms whose reports were
available in the IIRC web site was chosen. Sematic validity is confirmed, in that the
category choices were indigenous to IR (the ones used in the IIRF). Structural and
functional validity is assured by the use of a classification scheme that is grounded in
empirical research using categories for which consensus exists in IC studies and that
previously have been used extensively to investigate IC in other media (Beattie and
Thomson, 2007).
4.3.2 Multivariate statistical analysis. This multivariate analysis is developed to test
research hypotheses. Model 1 verifies whether the tone of disclosure is affected by
firms declining profitability, membership in environmental sensitive industries, firms
size and level of intangibles. An OLS regression model using data from 2011, 2012 or
2013 (depending on the year of the report) was estimated:
I CD_TON E a0 a1 DECL_PERF a2 ENV _SENS_I N D a3 SI Z E
a4 I N TAN GI B a5 I CD_TOPI C
a6 LEN GTH e M odel 1

The dependent variable in the regression is ICD_TONE. This variable represents the
ICD tone score and is measured as the number of positive statements text units deflated
 by the total number of text units. Declining performance (DECL_PERF) is a dummy Intellectual
variable equal to 1 if firm return on equity one year ahead is decreasing and 0 otherwise capital
in line with Schleicher and Walker (2010). Drawing on Cho et al. (2010) the industry
effect is test by including a dummy that is equal to one if firms belong to non-
disclosure
environmental sensitive (Consumer Goods; Consumer Service; Health Care;
Technology; Telecommunication; Financials industry) and to 0 if they do (Oil and
Gas, Basic Materials, Industrials, Utilities) in line with the ICB industry classification 671
system. Firm size (SIZE) is measured as the logarithm of balance sheet total assets.
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Firm intangibles are measured with reference to the market to book ratio (MB) in line
with previous studies on IC (e.g. Brennan, 2001).
The model controls whether the positive tone of disclosure is associated with a
specific type of IC topic (input or outcome). Finally, the last control variable considered
is the length of the disclosure (i.e. quantity of ICD statements), which may be associated
with an increasing positive tone. Disclosure length (LENGTH) is the logarithm of
number of text units on ICD of each firms report.
The robustness of the results is assessed by mean of a set of sensitivity tests
(Models 2-4). Model 2 considers an additional variable that may explain ICD tone.
The model controls for the effect of continent-specific institutional factors by including
the variable EUROPE a dummy that is equal to 1 if firms are incorporated in European
countries and 0 otherwise. This inclusion is explained by the findings of the emergent
literature on IR shedding light on the importance to consider to institutional factors
to understand IR (Jensen and Berg, 2012).
Two additional sensitivity tests are run: in Model 3 the variable ENV_SENS_IND is
substituted with the single ICB industry groups (see Table II IND). Similarly, in Model 4
we consider the six different continents (CONT) separately instead of the dummy
variable (EUROPE). All the variables used in both the models are defined in Table II.
Finally, potential collinearity between explanatory variables is assessed by mean of
variance inflator factor (VIF) analysis. The results of the VIF analysis highlighted no
problem of collinearity between explanatory variables in all the four models. The tests
show that the largest value among all independent variables used as an indicator of the
severity of multicollinearity is below the ten threshold (Neter et al., 1996) in all the four
models, so multicollinearity among the variables is not significant.

5. Results
5.1 Content analysis
The results in Table III highlight that IR includes both IC and non-ICD in a balanced
manner: of the 3,117 text units analysed in 54 reports, 52 per cent of the information
refers to IC (structural, human and organizational) and 48 per cent to non-IC (financial,
manufactured and natural).
With regard to particular types of capital, the disclosure offered in the IR tends to be
focused on relational (30 per cent) and financial (24 per cent) capital. Natural capital is
16 per cent of the disclosures, and human capital disclosures make up 14 per cent.
In contrast, the data reveal relatively limited information on structural (9 per cent) and
manufactured (8 per cent) capital. With specific reference to ICD, the results show that
56 per cent of ICD refers to relational capital, whereas 28 per cent refers to human
capital and 16 per cent to structural capital.
Linguistic attribute analyses with regard to ICD show that on average, IC information
tend to be more optimistic than non-IC information (49 vs 45 per cent) and this difference is
 JIC Definition Measurement
16,3
Dependent
ICD tone (ICD_TONE) Tone disclosure score (number of positive text units/total number
of text units)
Independent variables
672 Declining performance Dummy variable equals to 1 if firms one year ahead return on
(DECL_PERF) equity will decrease and to 0 otherwise
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Environmental sensitive industry Dummy variable equals to 1 if the firm is member of Oil and Gas,
(ENV_SENS_IND) Basic Materials, Industrials or Utilities; and it is equal to 0 if it
belongs to the Health Care, Consumer Goods, Consumer Service,
Technology, Telecommunication or Financials
Industry (IND) Ten industry dummies representing the ten ICB industries: IND_1
(Oil and Gas); IND_2 (Basic Material); IND_3 (Industrial); IND_4
(Consumer Goods); IND_5 (Health Care); IND_6 (Consumer
Services); IND_7 (Telecommunication); IND_8 (Utilities); IND_9
(Financials); IND_10 (Technologies)
Size (SIZE) Natural logarithm of balance sheet total assets (in US dollars)
Intangibles (INTANGIB) Market to book value
Controls
Disclosure length (LENGTH_IC ) Natural logarithm of the number of text units on IC in the IR
ICD topic (ICD_TOPIC ) Topic disclosure score is equal to (number of ICD on inputs/total
number of text units on inputs and outcomes)
Europe (EUROPE ) Dummy variable equals to 1 if firm is incorporate in an European
country and to 0 otherwise
Table II. Continent (CONT) Six continent dummies: Europe (CONT_1); Africa (CONT_2);
Variables definition North America (CONT_3); South America (CONT_4); Australia
and measurement (CONT_5); Asia (CONT_6)

statistically significant as show by the Pearson 2 probabilities (below 0.050). With

reference to time orientation, the reports indicate a limited amount of forward-looking
information on IR: only 12 per cent for both ICD and non-ICD and no statistically
differences are highlighted between ICD and non-ICD. Considering the type of evidence,
very different patterns emerged between IC and non-IC in that non-IC information embeds
much more numerical evidence than IC information (43 per cent of non-ICD is quantitative
vs 19 per cent of ICD) and this difference is statistically significant as shown by the results

Type of capital Frequency %

IC
Structural capital 274 8.79
Human capital 450 14.44
Relational capital 910 29.19
Total IC 1,634 52.42
Table III. Non-IC
The supply of IC Financial capital 748 24.00
and non-IC Manufactured capital 252 8.08
disclosure: findings Natural capital 483 15.50
on the type of Total non-IC 1,483 47.58
capital Total IC and non-IC 3,117 100
 of the 2 test. Finally, the topics analysis highlights the existence of different trends Intellectual
between IC and non-IC information. Both IC and non-IC information is more concentrated capital
on capitals as outcomes rather than inputs, However, non-IC is significantly more
focused on outcomes than ICD (Table IV).
disclosure

5.2 Multivariate statistical analysis

5.2.1 Descriptive statistics. Table V presents the means, standard deviations, minimum and 673
maximum of the continuous variables used in the multivariate analysis. As highlighted, there
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are some firms that report only positive information on their capitals (TONE equals to 1)
as well as others that report only non-positive one (TONE equals to 0). Similarly, some
firms concentrate all disclosure on ICD as inputs (ICD_TOPIC equals 1) or, conversely,
as outcomes (ICD_TOPIC equals 0). Table VI presents pairwise correlations among the
same variables. The data reveals statistically significant correlations between TONE and
MB and between MB and SIZE. With reference to categorical variables, firms that will
experience a decline in their performance are 44 per cent of the sample whilst firms that
are members of environmental sensitive industry are 48 per cent.

Tone Time Evidence Topic

Capital p np f nf q nq i o Tot.

IC 48.65 51.35 12.06 87.94 19.52 80.48 46.70 53.30 100

Non-IC 45.11 54.89 12.20 87.80 42.55 57.45 36.35 63.35 100 Table IV.
Pearson (1) coeff.
2
3. 916 0.016 194.533 34.239 The supply of IC
Pearson 2(1) prob 0.048 0.899 0.000 0.000 and non-IC
Notes: p, positive; np, non-positive; f, forward looking; nf, is non-forward looking; q, quantitative; disclosure: findings
nq, non-quantitative; i, inputs; o, outcomes. All the data are expressed in percentage on attributes

Variable Obs. Mean SD Min. Max.

TONE 52 0.452 0.256 0.000 1.000

SIZE 52 10.692 2.131 7.024 16.218
INTANGIB 52 4.109 4.400 0.314 17.351
ICD_TOPIC 52 0.490 0.216 0.000 1.000
LENGTH_IC 52 2.946 1.012 1.099 5.333 Table V.
Note: For variable definitions, see Table II Descriptive statistics

Variable TONE SIZE INTANGIB ICD_TOPIC LENGTH_IC

TONE 1.000
SIZE 0.038 1.000
INTANGIB 0.412* 0.417* 1.000
ICD_TOPIC 0.036 0.049 0.180 1.000
LENGTH_IC 0.048 0.182 0.008 0.055 1.000
Notes: For variable definitions, see Table II. *The estimated coefficients are statistically significant at Table VI.
5 per cent level Pairwise correlations
 JIC 5.2.2 Findings of OLS multivariate analysis and sensitivity tests. Table VII presents
16,3 the multivariate analysis results by means of the main OLS regression model (Model 1).
The positive and significant coefficient of DECL_PERF (1 per cent level) indicates
that firms with declining performance are more optimistic, thus confirming H1.
However, the relationship between tone and industry membership (IND) does not
demonstrate any significant association between optimistic disclosure and membership
674 in environmental sensitive industries, which does not support H2. With reference to
size effect, the positive and significant coefficient of SIZE shows that bigger firms
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are significantly more optimistic than smaller one, in support of H3 (10 per cent level).
The variable INTANGIB is positively and significantly associated with the positive
tone of disclosure (significant at 1 per cent level), in support of H4. Finally, no
statistically significant effect is highlighted with reference to the control variables
LENGTH and ICD_TOPIC.
The results of the sensitivity test (Model 2) where we add the explanatory variable
EUROPE are also reported in Table VII. Similar to Model 1, the results confirm the
positive association between optimistic tone and declining performance, in support of
H1. ENV_SENS_IND is also not associated with an increasing use of optimistic
disclosure, not confirming H2. Model 2 also shows a positive relationship between
positive tone and the size in support of H3. Finally, the market to book value is
significantly related to the positive tone of IC (significant at 1 per cent level) as
expected (H4).
The un-tabulated results of Model 3 considering different proxy of firms industry
(IND) confirm the positive and significant relation between tone of ICD and both,
DECL_PERF and MB in support of H1 and H4, respectively. Model 4 confirms the
same result but shows a limited continent effect: firms belonging to European countries
are significantly more likely to use optimistic disclosure compared to Australian ones.
In brief, the results of the sensitivity tests support all the findings of Model 1.
Additionally, the robustness of the evidence collected is supported by the results of
the VIF analysis where no problem of collinearity between explanatory variables in
all the models emerge as underlined in methodological section.

Dependent variable Model 1 Model 2

TONE Coef. SE Coef. SE

DECL_PERF 0.193*** 0.067 0.193*** 0.069

ENV_SENS_IND 0.089 0.075 0.085 0.079
SIZE 0.030* 0.017 0.032* 0.018
INTANGIB 0.028*** 0.008 0.028*** 0.008
ICD_TOPIC 0.291 0.237 0.270 0.243
LENGTH 0.045 0.037 0.043 0.037
EUROPE 0.028 0.081
_cons 0.310 0.271 0.333 0.290
Table VII. Number of obs. 38 38
OLS regression: Prob WF 0.003 0.006
main multivariate R2 0.364 0.366
analysis (Model 1) Notes: All robust standard errors are clustered by single report. For variable definitions,
and first sensitivity see Table II. *,**,***The estimated coefficients are statistically significant at 10, 5 and 1 per cent levels,
test (Model 2) respectively
 6. Discussion and conclusions Intellectual
IR should provide a holistic view of corporate value creation process and it is expected capital
to disclose how IC contributes to this process (Abhayawansa, 2013; Beattie and Smith,
2013; IIRC, 2013). Current reporting on IC has been hampered by the lack of an
disclosure
established framework to guide companies on ICD (Guthrie and Petty, 2000; Cinquini
et al., 2012). Dumay and Cai (2014) identify 43 articles calling for policy makers,
standards setters and regulatory bodies to establish such a framework. Some authors 675
propose that IR could improve ICD (Abhayawansa, 2013; Beattie and Smith, 2013);
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thus, the current research focuses on this innovative form of reporting and aims to
understand the role of IR in disclosing IC information. The next sections present
the discussion of the results and the answers to two related research questions on the
characteristics of the ICD offered in the IR and on the adoption of IM in the ICD offered
in the IR.

6.1 The ICD offered in the IR

Previous studies on ICD point out that ICD tends to be mainly focused on external/
relational capital (Guthrie and Petty, 2000; Bozzolan et al., 2003, 2006; Davey et al.,
2009). The results of the content analysis show that also in the IR, ICD is more
extensive with reference to relational capital rather than in the other type of IC (human
or structural). The results also show that reports typically contain little quantitative
information, in line with previous ICD literature highlighting that ICD has a
predominantly narrative nature (e.g. Guthrie and Petty, 2000; Bozzolan et al., 2006;
Cinquini et al., 2012; Husin et al., 2012). With reference to time orientation, the findings
show that firms disclose little forward-looking information, corroborating previous ICD
evidence (Cinquini et al., 2012). This means that the evidence collected confirms the
findings of previous studies on the quality of ICD disclosure that considered the same
dimensions of analysis (tone, evidence, time and content) in different reports thus
questioning whatever IR is apt to make a breakthrough in current ICD.
In addition, the core result of the univariate analysis demonstrates that compared
to disclosure on non-IC, the tone of ICD is significantly more optimistic, raising first
concerns on the presence of thematic manipulation.
Overall, this first level of analysis fills the research gap into the characteristics of
ICD in the IR providing an answer to the first research question.

6.2 The adoption of IM strategy in the ICD offered in the IR

The multivariate analysis demonstrates that ICD appears subject to thematic
manipulation, as supported by the positive and significant relationship between
optimistic disclosure and several variables that previous studies considered as incentives
to manipulate disclosure. First, a positive and significant association is demonstrated
between optimistic tone and firms declining performance (H1). Indeed, the decrease in
profitability exerts a pressure that triggers optimistic disclosure strategy (Cho et al., 2010).
Nevertheless, membership in environmental sensitive industry groups is not associated
with an increased positive tone, which does not support H2. With reference to firms size,
the results show that bigger firms tend to use a positive tone to a significantly greater
extent, consistent with H3 expectation and with previous studies on IM in light of higher
public visibility (Cho et al., 2010). Also, firms level of intangibles is strongly associated
with the provision of optimistic disclosure, in line with H4. In the case of higher level of
intangibles, managers take advantage of the information asymmetry and use ICD to
legitimize themselves (Guthrie et al., 2006; An et al., 2011).
 JIC To summarize, it appears that IR adopters use ICD to divert attention from their
16,3 declining profitability and in response to external pressures related to their firm size
and high level of intangibles. Thus, the findings of the multivariate analysis are
interpreted as largely consistent with IM strategy: firms use ICD opportunistically to
advance their corporate image.
Overall, the results of both the levels of analysis demonstrate that the disclosure
676 offered through IR is subject to some shortcomings, thus throwing into question IRs
role in fostering ICD. On the one hand, the content analysis shows that IC information
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has the similar qualitative characteristics found in previous studies that consider
reporting formats other than IR (e.g. annual reports, sustainability reports). On the
other one, the multivariate analysis shows that managers use ICD offered in the IR to
manage public perceptions of corporate behaviour. From the results it can be inferred
that being IR largely a form of voluntary disclosure with exceptions (cf. South Africa
and Denmark), managers take advantage of their high degree of discretion by not
substantially changing their current IC reporting practices and reporting information
that emphasizes their own best interests. Therefore, the results support the idea that
unless an organization attains some benefits from disclosing IC there is no obligation or
reason to do so, rendering the reports open to manipulation on the part of the report
prepares (Gowthorpe, 2009).
The study has several limitations, which provide avenues for further research.
First, the analysis was focused on the sole value creation/business model section: next
studies could assess the ICD offered in the whole IR in order to gain a more complete
picture of firms reporting behaviour. Second, the dimensions of the sample could be
extended, by analysing more companies as soon as their reports are available in the
IIRC database. Third, next studies could incorporate variables other than those chosen
as proxies of firms incentives to manipulate corporate communication here, such as a
weak corporate governance system. Forth, we focus on a sole IM strategy (i.e. thematic
manipulation): future research could investigate the presence of different IM techniques
such as graph manipulation. Finally, in order to make the process of validation of the
content analysis more robust, ex post facto research (Krippendorff, 2013, p. 44) could
be done following up the research questions considering different methodologies.
Nevertheless, the study has several research implications. First, this research
contributes to ICD literature supporting the concerns of previous ICD studies (Olsson,
2001; Oliveira et al., 2010; Dumay, 2012) by providing a negative answer to prior calls
for research on the role of IR in improving ICD and raising concerns about the quality
of the ICD provided in IR (Beattie and Thomson, 2007; Abhayawansa, 2013; Dumay
and Cai, 2014). This study also adds to literature studying IM in ICD by demonstrating
the ICD is used to implement IM strategy also in corporates issued reports not only
the analysts issued ones (Abhayawansa, 2011; Abhayawansa and Guthrie, 2012).
Methodologically, it also adds to the extant literature by comparing the qualitative
characteristics of ICD and non-ICD. Finally, it also contributes to emerging literature on
IR, as the first study (to the author knowledge) assessing the quality of the disclosure
offered in the IR. Indeed, so far academic researchers have been mainly concerned in
understanding the antecedents of the adoption of this form of reporting (Jensen and
Berg, 2012; Sierra-Garca et al., 2013; Frias-Aceituno et al., 2013, 2014; Lai et al., 2014).
This study has also practical implications. For managers, as it highlights that
current ICD is not free from bias and it sheds lights on the importance to put more
commitment in IC reporting if firms want that the information offered in the IR
is perceived as informative by their relevant publics. It has also implications for
 regulators and for the IIRC in particular: although this study does not criticize the Intellectual
IIRC project and its efforts to promote ICD, it highlights the shortcomings of current capital
disclosure practices of early adopters giving rise to doubts that clearer guidelines
are needed.
disclosure

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About the author

Gaia Melloni is a Post-Doc Researcher in the Bocconi University with research interests in
680 accounting, corporate governance and sustainability developed during the doctorate in the
Verona University and her visiting period at the RMIT University (Melbourne). Her doctoral
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dissertation is focused on the topic of Integrated Reporting. Gaia Melloni can be contacted at:
[email protected]

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