Instruction Manual PDF
Instruction Manual PDF
Instruction Manual PDF
Supply
Instructions
Manual
31.3.2011))
(First Edition updated till 31.3.2011
Punjab State Power Corporation Limited,
Head Office, Patiala
INDEX
Electricity Supply Instructions Manual
(SECTION-I)
PRELIMINARY
Instn. Description Page no.
No.
1. Short Title 1
2. Definitions 1
(SECTION-II)
RELEASE OF ELECTRIC CONNECTIONS
(SECTION-X)
PEAK LOAD HOURS RESTRICTIONS LEVY OF PEAK LOAD
EXEMPTION CHARGES
131. Exemption from Peak Load Hours Restrictions- Levy of Peak Load 163
Exemption Charges
132. Penalty for non-compliance of Peak Load Hours Restriction. 165
133. Failure of Supply & Intimation of Shut Down 166
(SECTION-XI)
MISCELLANEOUS REGULATION
ABBREVIATIONS
Act Electricity Act, 2003
A&A form Application and Agreement Form
AAE Additional Assistant Engineer
AE Assistant Engineer
AEE Assistant Executive Engineer
AO Accounts Officer
AP Agriculture Pumping Supply
ARA Assistant Revenue Accountant
ASE Additional Superintending Engineer
BIFR Board for Industrial and Financial Reconstruction
BS Bulk Supply
CA Chief Auditor
CAO Chief Accounts Officer
CD Contract Demand
CE Chief Engineer
CEI Chief Electrical Inspector
CL Connected Load
COS Condition of Supply
CT Current Transformer
DG Diesel Generator
DS Domestic Supply
DSC Dispute Settlement Committee
Dy.CE Deputy Chief Engineer
EHT Extra High Tension (66,132 and 220 KV)
IERules The Indian Electricity Rules, 1956
Er-in-C Engineer-in-Chief
FCI Food Corporation of India
GM General Manager
HP Horse Power
HT High Tension (11 - 33 KV)
JE Junior Engineer
kV Kilovolt
kVA Kilovolt Ampere
kVAh Kilovolt Ampere Hour
kW Kilowatt
kWh Kilowatt Hour (Unit of electricity)
LD Local Distribution
LS Large Supply
LT Low Tension ( 400 volt / single phase 230 volts)
ME Metering Equipment
MCB Meter Cup Board
MCO Meter Change Order
MDI Maximum Demand Indicator
ME Lab Metering Equipment Laboratory
MMC Monthly Minimum Charges
MMTS Mobile Meter Testing Squad
MS Medium Supply
MSR Meter Sealing Register
MTC Meter Terminal Cover
MW Mega Watt.
NOC No Objection Certificate
NRS Non residential Supply
PDCO Permanent Disconnection Order.
PP&R Power Purchase & Regulations
PPCB Punjab Pollution Control Board
PSPCL Punjab State Power Corporation Limited
PSTCL Punjab State Transmission Corporation Limited
PSIEC Punjab State Industrial and Export Corporation.
PSTC Punjab State Tube well Corporation
PSERC Punjab State Electricity Regulatory Commission
PT Potential Transformer.
PUDA Punjab Urban Development Authority
RA Revenue Accountant
RT Railway Traction
SCO Service Connection Order
SE Superintending Engineer
SL Street Light
SOP Sale of Power
SP Small Power Industrial
Reg. Regulations
Sr.Xen Senior Executive Engineer
TDCO Temporary Disconnection Order
TG Turbo Generator
TR Test Report
UDC Upper Division Clerk
XEN Executive Engineer
Electricity Supply Instructions Manual
1. SHORT TITLE:
These instructions have been prepared in compliance of condition no. 50 of
Condition of Supply and shall be called "Electricity Supply Instructions Manual" for
Supply of Electricity in the State of Punjab. These instructions shall be read with
provisions of Electricity Supply Code & Related Matters Regiulations-2007 and its
subsequent amendment and Conditions of Supply. In the event of inconsistency in
the Instructions contained in 'Electricity Supply Instructions Manual' with the '
Conditions of Supply' and / or 'Electricity Supply Code & Related Matters,
Regulations-2007', the provisions of Supply Code and Conditions of Supply will
prevail.
2. DEFINITIONS:
In these Instructions, unless context otherwise requires, words, expressions and
phrases shall have the meanings respectively assigned to them in The Electricity Act,
2003, Indian Electricity Rules, 1956 or regulations notified by CEA under Section
53&55 of the Act, Supply Code notified by the Commission and Conditions Of Supply
approved by the commission.
(a) Act means the Electricity Act, 2003;
(b) Agreement means an agreement executed by the applicant / consumer with
the Distribution PSPCL at the time of obtaining a new connection, additional
load or additional demand;
(c) A & A Form: shall mean the composite Application and Agreement Form for
supply of electrical energy.
(d) Applicant means an owner or occupier of any premises who makes an
application for supply of electricity, increase or reduction in sanctioned
load/contract demand, change in title, disconnection or restoration of supply or
termination of agreement, as the case may be, in accordance with the
provisions of the Act and the Rules & Regulations made there under;
(e) "PSPCL" means Punjab State Power Corporation Limited notified by the Govt.
of Pb. under Electricity Act-2003.
(f) Commission means the Punjab State Electricity Regulatory Commission;
(g) Conditions of Supply (COS) mean the terms and conditions of supply to
different categories of consumers by the PSPCL as approved by the
Commission;
(h) Connection means provision for supply of electricity to an applicant;
(i) Consumer means any person who is supplied with electricity for his own use
by PSPCL or the Government or by any other person engaged in the business
of supplying electricity to the public under the Act or any other law for the time
being in force and includes any person whose premises are for the time being
connected for the purpose of receiving electricity with the works of a PSPCL,
the Government or such other person, as the case may be and any person
whose electricity supply has been disconnected;
(j) Connected load" means the sum of the rated capacities of all the energy
consuming apparatus in the consumer's installation. This shall not include the
standby or spare energy consuming apparatus installed through the
changeover switch.
(k) "Contract Demand" shall mean (i) the maximum demand in KVA sanctioned to
a consumer in case of Large Supply, Railway Traction and Bulk Supply
categories. (ii) In case of Domestic Supply and Non-Residential Supply with
load exceeding 100 KW, it would mean the maximum demand in KVA
sanctioned to a consumer. (iii) in case of single point supply to a Co-operative
Group Housing Society/ Employer, it would mean the maximum demand in
KVA sanctioned to a consumer .
In the case of other categories of consumers, Contract Demand will be
computed in the manner approved by the Commission.
(l) "Demand Charge" shall mean the amount chargeable per month in respect of
PSPCL's readiness to serve the consumer irrespective whether the consumer
consumes any energy or not, and is based upon either connected load or the
maximum demand or contract demand as the case may be and as prescribed
in the relevant Schedules of Tariff.
1
Electricity Supply Instructions Manual
(m) "Energy Charges' shall mean the charge for energy actually drawn by the
consumer and is applicable to the units consumed by him in any month. This is
in addition to any demand charge, if applicable.
(n) Engineer means Engineer-in-Chief (EIC), Chief Engineer (CE), Dy. Chief
Engineer (DCE), Superintendent Engineer (SE), Addl. Superintending
Engineer (ASE), Sr. Executive Engineer (Sr.XEN) Executive Engineer (XEN),
Asstt. Executive Engineer (AEE), Asstt. Engineer (AE), Addl. Asstt. Engineer
(AAE), Junior Engineer (JE), Addl.JE(AJE) or other Engineers of the equivalent
rank.
(o) Electrical Contractor means a person who has been granted a license by the
State Government under Rule 45 of the Indian Electricity Rules, 1956 or the
Regulations as may be notified by Central Electricity Authority under Section
53 of the Act, to carry out electrical installation work in a premises ;
(p) Essential Services mean the services which affect the general public at large
and will interalia include Hospitals, Railway Stations / Installations, Railway
Traction, Defence and Military Installations, Radio / TV Installations, Water
Supply and Sewerage Installations, Postal and Telegraph / Telecom
Installations, Telephone Exchanges/ Installations and News Services
Installations.
(q) Extra High Tension (EHT) Consumer means a consumer who is supplied
electricity at a voltage exceeding 33000 volts;
(r) Forum: shall mean the Forum constituted under Section-42 of the Act, as per
Regulations framed by the Commission for redressal of grievances of
consumers.
(s) General Conditions of Tariff mean the General Conditions of Tariff and
Schedules of Tariff approved by the Commission ;
(t) High Tension (HT) consumer means a consumer who is supplied electricity at
a voltage higher than 650 volts but not exceeding 33000 volts;
(u) Industrial supply" means supply of electricity for Industrial and pumping
purposes (excluding Agricultural Pumpsets) ;
(v) Month: shall mean a calendar month or billing month as the case may be.
(w) Meter means a device suitable for measuring, indicating or recording
consumption of electricity or any other quantity related to an electrical system
and shall include, wherever applicable, other equipments such as Current
Transformer, Potential Transformer, Voltage Transformer or Capacitor Voltage
Transformer with wiring and accessories necessary for such purpose;
(x) "Monthly average power factor" shall mean the ratio of total kwh to total kvah
supply during the month, which will be rounded up to two figures.
(y) Ombudsman: shall mean an authority appointed/designated by the State
Commission (PSERC) under Section 42 (6) of the Act.
(z) Person means any person/persons or occupier or possessor of a premises or
place who may or may not be a consumer and shall include any company or
body corporate or association or body of individuals, whether incorporated or
not, or an artificial juridical person;
(aa)Power Factor: shall mean the ratio of kilowatts to the kilovolt amp. supplied
during any period.
(bb)Premises mean a unit of a building complex including any land, building
or structure which has a separate entry, and is appropriately partitioned
from the neighboring premises in a manner that an electric connection
running in the said premises cannot be used in the neighboring premises
and vice-versa ;
(cc) Supply Code means the Punjab State Electricity Regulatory Commission
(Electricity Supply Code and Related Matters) Regulations, 2007;
(dd)Service Line means any electric supply line through which electricity is, or
is intended to be, supplied
(i) to a single consumer either from a distributing main or immediately
from the Distribution PSPCLs premises; or
(ii) from a distributing main to a group of consumers on the same
premises or on contiguous premises supplied from the same point of
the distributing main;
(ee) Theft of Electricity has the meaning assigned to it under Section 135 of
the Act;
(ff) Unauthorized use of Electricity has the meaning assigned to it under
Section 126 of the Act;
2
Electricity Supply Instructions Manual
(SECTION-II)
RELEASE OF ELECTRIC CONNECTIONS
4
Electricity Supply Instructions Manual
5
Electricity Supply Instructions Manual
b) Defaulting Consumers
Application for a new connection/extension in load and giving the
feasibility clearance, wherever applicable, in respect of a consumer
against whom defaulting amount is outstanding or some dispute is
pending on account of unauthorized load, peak load violation or
overhauling of accounts on the basis of MMTS testing and re-assessment
by audit etc. shall be registered if the consumer deposits 50% of the
disputed / outstanding amount and submit undertaking to abide by the
decision of Dispute Settlement Committee or Forum or Ombudsman.
Where the application for extension in load has already been got
registered by such a defaulting consumer or where the case of defaulting
amount against the existing consumer arises after he has registered his
application for extension in load, the case for feasibility clearance and
release of connection shall be processed after deposit of 50% of the
disputed/ outstanding amount provided the consumer agrees to abide by
the decision of Dispute Settlement Committee or Forum or Ombudsman,
through an affidavit duly attested by the Notary Public. In case of court
cases 100% of the defaulting amount shall be got deposited before
acceptance of application for extension in load.
c) While accepting A&A forms and requisition and allowing the feasibility
clearance/sanction of extension in load, instructions in the preceding
paras shall be followed by the officers as per power vested in them.
While forwarding such cases to the CE (Comml.) for feasibility clearance
and to CE/ DS for sanction of load/demand suitable certificates in light of
above instructions indicating clear eligibility for feasibility
clearance/sanction of extension in load shall be furnished.
6
Electricity Supply Instructions Manual
Dated____________day of____________20__.
Witness Sd/-
with seal for and on behalf of
_______________
Witness
Accepted______________
8
Electricity Supply Instructions Manual
g) The minor is not eligible to sign the agreement. However, he can avail the
connection through his lawful/natural guardian.
h) The load applied shall be declared in KW and contract demand in KVA (if
applicable).
4.2 Such prospective consumer shall be required to submit requisition Forms CS-I(R)
accompanied by requisite documents and NOC's etc. No requisition shall be
accepted without necessary documents / NOCs.
4.3 SE (DS) will ensure that all the requisitions are processed and feasibility clearance
issued within 30 days as specified in the Regulation - 5 of Supply Code (or
amendment thereof)in respect of cases falling within his competency. SE (DS) will
process the requisitions in his office and will not pass it on to Sr.Xen/ Addl. SE (DS)
or Xen/AEE/AE (DS). He will forward the requisition falling beyond his competency
to the Chief Engineer/Commercial with a copy to CE/Planning alongwith requisite
data within 7 days for feasibility clearance within thirty days. Where the feasibility
clearance is likely to take more than 30 days, SE/DS shall seek the approval of
Commission within 15 days of receipt of requisition, and CE/Commercial shall be
informed in all such cases.
9
Electricity Supply Instructions Manual
4.4 For deciding the feasibility of supply and the character of supply i.e. the voltage at
which supply is to be provided, contract demand applied by the prospective
consumer or increase in demand by the existing consumer shall be the main
criteria.
4.5 Deleted
ii) If the total contract demand after taking into consideration the increase in
demand, exceeds 2 MVA, the case shall be referred by Dy.CE/SE (DS) to
CE (Comml.) with a copy to CE/Planning only if the increase in demand
exceeds 500 kVA for feasibility clearance. Copy of the proposal shall also
be sent to CE/TL & CE/SS where load is to be fed at 33/66/132/220 KV.
iii) All cases for power intensive industries such as Arc/Induction furnace and
Chloro Alkalies Units except small in-house furnaces up to 500 kVA shall
be sent by SE/DS concerned to CE/Commercial alongwith complete
proposal with a copy to CE/Planning for feasibility clearance.
iv) Chief Engineer (Comml.) after examining the proposal in consultation with
CE/Planning shall convey feasibility clearance and permission for
registration of A & A Forms direct to the applicant and Sub Divisional Office
concerned under intimation to concerned SE/(DS).
viii) The feasibility clearance for 33/66 KV connections shall be given from the
nearest 33/66/132/220 KV Sub-Station wherever technically feasible.
a) The facility of solid tapping will be available only if the length of line
from the T- off point to the consumer premises is upto 2 kilometres.
The number of consumers on any 33/66 KV line shall not exceed 5
irrespective of size of conductor so as to ensure proper energy audit,
control of theft of electricity and fault clearance.
b) The consumer shall submit an undertaking that he / she / they shall
have no claim for failure of supply irrespective of duration of failure as
the solid tapping shall result into longer time period for identification /
segregation of fault.
c) For all prospective consumers not covered in (a) above and where
supply is to be given at 33 kV and above, the principal of (LILO) shall
be made applicable i.e. loop in-loop out arrangement shall be made at
consumer's sub station for which the expenditure will be borne by the
consumer.
4.7 Permission for Registration of Application/Feasibility Clearance:
i) Consequent upon the receipt of permission / feasibility clearance for registration
of application, necessary intimation with regard to compliance by the applicant
will be given by AE/AEE/XEN (DS) within one month to the authority granting
permission / feasibility clearance.
10
Electricity Supply Instructions Manual
ii) After issue of feasibility clearance, the period for registration of A&A Forms
alongwith initial security and security meter shall be 30 days only which can be
extended up to 60 days (including 30 days allowed in the first instance) by
SE/Dy.CE (DS). No request for further extension beyond above period shall be
entertained and feasibility clearance / permission shall stand cancelled and
earnest money will be forfeited.
4.8 In the event it is not technically feasible to release the demand/ additional demand,
earnest money will be refunded in full without any interest. In case the demand
/additional demand cannot be released within the stipulated time period (Reg-6.3) or
does not match the commissioning schedule, the applicant may withdraw the
requisition form and seek refund of earnest money which will be decided by the
commission.
ii) For the purpose of release of Street Light/Yard Lighting connection, Market
Committees are covered under the term Local Body. Housing Board, PUDA,
Improvement Trusts shall be considered at par with Local Bodies as regards
supply of power for street lighting. Chairman / Secretary in case of Housing
Board & Improvement Trust and Administrator/Estate Officer in case of Urban
Estate or the person authorized by the said authorities will be considered as
the authorized representative.
iii) The agreement for street lighting in case of village Panchayats will be signed
by the Sarpanch and a Panch after they have been authorized for the purpose
by the Village Panchayat through a resolution. An attested copy of the
resolution should also accompany the application.
5.2 The signed agreement in quadruplicate together with other documents should then
be forwarded to SE concerned through the Sr.Xen/ ASE (DS) for acceptance.
Steps should simultaneously be taken to submit the estimate to the competent
authority for sanction.
5.3 All street Lighting consumers are required to pay per kilowatt charges as approved
by the Commission from time to time.
The agreement for Street Lighting by the Local Body is to be executed on the
prescribed format. While filing up schedule-I of the Street Light Agreement it
should be kept in view that at least the requirements of the next five years are
taken into consideration so that the necessity of entering into supplementary
agreement every now and then is obviated. In the column meant for minimum No.
of lamps, the immediate requirements should be entered, whereas in the column
meant for "Maximum No. of Lamps" the probable No. of Lamps, which would be
required by the end of 5 years, should be mentioned.
5.5 The agreement thus completed in quadruplicate alongwith the various schedules
shall be forwarded to S.E concerned for acceptance on behalf of the PSPCL.
Original copy of the agreement shall be retained in S.E.'s office and the duplicate
one forwarded to the AE/AEE/XEN/(DS) for onward transmission to the Local
11
Electricity Supply Instructions Manual
rd
Body. The 3 and the fourth copy of agreement should be made available to the
Sr. Executive Engineer/Addl. SE and the AE/AEE/XEN(DS) for reference and
record.
If the extension in Public Lighting points is covered by the maximum No. of bulbs
provided in schedule I of the principal Agreement, the following procedure shall be
adopted:-
ii) In such cases where the extension in public lighting points is not covered by
the maximum no. of bulbs, set forth in schedule I of the Principal Agreement or
wherever some change in the wattages of the bulbs which is not covered by
the Principal Agreement is required, a supplementary agreement (Form CS-1
SL/S-Appendix-II) in quadruplicate should be got signed from the authorized
representatives of the Local Body. The procedure with regard to the execution
of the supplementary Agreement would be the same as for the principal
agreement already described.
The actual load requirements of a prospective consumer will be entered in the A&A /
requisition form. In determining the actual load requirements, the following guidelines shall
be kept in view:
6.1) It should be ensured that the entries of the load in the relevant columns of the
application form are based on actual rating of devices / apparatus connected to the
wiring. If, however, the actual rating of any of the energy consuming apparatus is
not known, the load may be assessed on the following standard wattages for
DS/NRS and general load of other categories of consumers.
Category Light point Fan point Wall Power Air
socket socket Conditioner
(Single
phase)
rd
DS/BS 40 Watts 60 Watt 60 1000 watts 2500 watts
th rd
(DS ( to be to be Watts ( to be (1/3 to be
th
purposes) counted) counted) ( to counted) counted)
be
counted
)
NRS/ 40 Watts 60 watts 60 watts 1000 watts As per
rd
Industrial (all to be (all to be (( to ( to be name plate
/BS (NRS counted) counted) be counted) (all to be
purposes) counted counted)
12
Electricity Supply Instructions Manual
6.2) Where the consumers have installed rectifier transformer, the connected load shall
be taken as a sum of ratings of motors/equipments on out put side of the rectifier
transformer. Capacity of the rectifier transformer shall not exceed connected load
by 20% cushion.
ii) In case of welding sets, KVA rating indicated on the name plate by standard
manufacturers will be multiplied by a power factor of 0.4 for computing connected
load.
In case of unstandard makes, KVA rating of the welding set will be 75% of the
product of open circuit voltage and maximum continuous hand welding current,
and a power factor of 0.4 will be assumed for computing connected load in KWs..
6.5) In case of computer centres, the connected load of UPS indicated in KVA will be
converted into KW by multiplying with the power factor of 0.9. However, sockets
installed on the output side of UPS will not be taken into account.
6.6) AP consumers can install only two CFL lamps at their cost at the tube-well kotha /
premises.
Guidelines for calculating the connected load in case of installation of Change Over
Switch:-
13
Electricity Supply Instructions Manual
iii) The authority to assess whether industrial process involved warrants the
installation of a change-over-switch or not and request of the consumer is
genuine or not shall rest with a panel consisting of the following officers:-
v) If an existing consumer installs a change over switch with the due permission
of the PSPCL and resultantly his connected load gets reduced, he shall
apply on prescribed on A & A form for reduction of connected load. No
refund of Service Connection Charges etc already paid by the consumer on
the basis of the original load shall be admissible.
6.8) The service line for the prospective consumers shall be designed and estimated
on the basis of demand factor/connected load in respect of DS/NRS/SP/MS/BS
(LT) categories & on the basis of contract demand in case of DS / NRS / LS/ BS
(HT/EHT) consumers.
7.1 In order to control water/Air Pollution the Govt. of Punjab has decided to impose
certain restrictions on the release of power connections to the industrial units,
which are required to install Pollution control equipment for control of Air/Water
Pollution. All the industries for the purposes of Pollution have been divided into two
categories i.e. Red and Green (List of Red/Hazardous & Green category given in
Appendix-II/Annexure-B,C&D). Receipt of application for release of industrial
connection, under various categories i.e. Red and Green shall be governed as per
the following provisions.
i) NOC from Punjab Pollution Control Board (PPCB) towards air and water
pollution for the release of industrial connections:
ii) The connections released under domestic and NRS (Commercial) categories
shall not be allowed to be used for industrial purposes except in case of small
welding set/small Lathe/electric drill/ heater/battery charger/ embroidery
machine/printing press/ ice candy/ dry cleaning machines/ power press/ small
motors in non-residential premises such as business houses, cinemas, clubs,
public offices, hospitals, hotels/motels, departmental stores, shops, guest
houses, restaurants, offices etc. as covered in the schedule of tariff applicable
to non residential supply.
14
Electricity Supply Instructions Manual
iv) NOC from PPCB for Colonizers:- No electric connection be released to any
colonizer for any purpose till they submit NOC from Punjab Pollution Control
Board (PPCB).
v) The clearance certificate (NOC) shall be obtained from the concerned offices of
Punjab Pollution Control Board (PPCB) in the prescribed format.
vi) Chairman PPCB is competent to issue directions under section 31A of the AIR
(Prevention & control of pollution) Act 1981 and under Section 33A of the Water
(Prevention & control of pollution) Act 1974 for closure of units and
disconnection of supply. In such cases supply shall be restored only on the
directions of PPCB.
i) Electric connection for a stone crusher shall not be allowed unless it is situated at a
distance from
1. National Highway K.M.
2. State Highway 1 K.M.
3. Link Road 300 Mtrs.
4. Boundary of Metropolitan City 5 K.M.
5. Boundary of a District Headquarter 3 K.M.
6. Boundary of town abadi other than 1/2K.M.
approved urban colony and any
existing tourist complex.
7. Boundary of village abadi or any 1 K.M.
land recorded as forest in Government
records of any area which comes
under the controlled area.
ii) Each stone crusher shall be located in a minimum area of one acre which
should be owned by the stone crusher unit and should not be taken on lease
from the Panchayat.
iii) Suitable pollution Control measures shall be taken by the owners of the crusher
to the satisfaction of the Punjab Pollution Control Board (PPCB) and also
conform to all other statutory regulations, if any.
7.3 Siting of Rice Shellers, Saila Plants, Brick Kilns, Cement Plants /
Grinding Units / Hot Mix Plants.
As per guidelines of the Punjab Pollution Control Board (PPCB) laid down in its
th
meeting held on 4 January, 1997 rice shellers, saila plants, brick kilns, cement
plants/grinding units should be located as per the following guidelines and
accordingly no electric connection should be released to any of the above units
unless the guidelines laid down below are complied with:-
i) Electric connection for a Rice Sheller, Saila Plant, Brick Kiln , Hot Mix Plant
or a cement plant shall not be allowed unless it is situated at a distance from
15
Electricity Supply Instructions Manual
ii) Distance shall be calculated from the berms of the metalled road to the nearest
stack.
8.1) Application for temporary supply for DS, NRS, Industrial or BS purposes shall be
made on the composite A&A form as applicable. Release of temporary connection
will be governed by Condition of Supply no. 18 and regulated as under: -
i) The PSPCL may arrange to give temporary supply at LT or HT for short period.
The consumer shall pay the cost for providing temporary supply as per regulation
9.1.3 Supply Code besides deposit of initial security as per rates prescribed in
Schedule of General Charges
ii) The distribution transformer must not be over loaded and spare capacity should be
available. The voltage regulation of the feeder should be within the prescribed
limits after providing for the temporary load.
iii) The intending temporary supply consumer shall obtain necessary licence /
permission from the Local Authority concerned and such other competent
authorities.
iv) Temporary supply will be permitted to an applicant under Regulation 6.5 of the
Supply Code for a period not exceeding two years in the first instance. However,
for construction phase of a large projects period may be extended further upto 3
years by Chief Engineer (DS) and beyond three years by CE/ Commercial.
vi) If a temporary connection is given for more than one month, it will be desirable to
conduct periodical checking of the installation, not exceeding one month, so as to
ensure that the temporary nature of the installation does not constitute any danger.
Defects if any, should be got removed.
16
Electricity Supply Instructions Manual
in case of SP, MS or DS/NRS consumers with load upto 100 KW will not exceed
sanctioned load. In case of LS, BS and DS/NRS consumers having load in excess
of 100 KW, the sanctioned Contract Demand will not be exceeded.
ii) AP Connections and AP high tech upto 100 KW shall be released on LT supply
through HVDS by installing individual transformers of 6.3 / 10 / 16 / 25 kVA etc.
i) Supply Voltage
The PSPCL will effect supply at High or Extra High Tension voltages of 3.3 KV,
11KV, 33KV, 66KV, 132KV & 220 KV depending upon the power requirements of a
consumer and the type of equipment/machinery intended to be installed.
b) DS/NRS/BS Loads:
Consumers under DS/NRS/BS categories will be supplied electricity at following
voltages:
Contract Demand
Upto 4000 KVA 11 KV
Exceeding 4000 KVA and upto 20 MVA 33/66 KV
Exceeding 20 MVA and upto 35 MVA 66/132 KV
Exceeding 35 MVA 132/220KV
17
Electricity Supply Instructions Manual
Notes :
(i) Supply to an applicant/consumer will invariably be released at the voltage
linked to Contract Demand as indicated above.
(iii) (a) All existing LS consumers availing supply at a voltage less than that
specified above, shall convert their system so as to receive the supply at
the specified voltage. Till conversion to the specified supply voltage, or in
case there is any constraint in such conversion, a consumer will continue
to be levied surcharge(s) related to supply voltage as specified in the
General Conditions of Tariff.
(c) Existing DS, NRS & BS consumers may get their Contract Demand
sanctioned upto their existing sanctioned connected load converted into
KVA (by assuming 0.90 power factor)or the existing sanctioned Contract
Demand (transformer capacity) as on 31.3.2010, whichever is higher. All
such consumers catered supply at a voltage lower than specified voltage,
will be liable to pay surcharge only in case of any enhancement in
Contract Demand.
(d) The PSPCL may effect supply at a lower voltage on payment of surcharge
as specified/may be specified in the General Conditions of Tariff if
specified voltage for supply to an existing consumer for release of
additional load/demand(total load/demand) is HT/EHT but there is a
constraint in effecting supply at these voltages.
c) The PSPCL will sanction the contract demand of both the Cluster Sub-Station
and individual consumers located in the cluster. Supply will be effected to the
cluster at 33 KV provided the consumers located in the cluster agree to limit
the total contract demand of the sub-station to 20 MVA. In case of a 66 KV
Cluster Sub-Station the limit of the contract demand will be 35 MVA and there
would be no such ceiling in case of 132 KV or 220 KV Cluster Sub Stations.
e) All consumers of the group will jointly execute an agreement on the prescribed
proforma (Annexure-1 of COS) for abiding by the conditions applicable to
consumers catered by a Cluster Sub-Station.
10.2) For all categories of connections involving erection of only LT Lines, the voltage
regulation shall be checked for LT side only
10.3) The voltage variation in rural areas shall be 9% on lower side & 6% on higher
side, whereas on urban feeders voltage variation shall be +/ - 6%.
11.1) The A&A form for getting electric connection / additional load duly filled together
with requisite amount of Initial Security and security (meter) as per rates specified
in the schedule of general charges shall be presented by the applicant / consumer
to the cashier in the sub-division/sub-office of the PSPCL at the time of registration
of application.
iii) The initial security shall be adjustable against Security (Consumption) after the
release of connection/additional load. Interest shall be payable on the security
(consumption) & security (meter) as per provisions of Supply Code Regulation
No. 17 and 19.
19
Electricity Supply Instructions Manual
v) The cashier on receipt of A&A form and amount of Initial Security and Security
(Meter) shall issue to the applicant a receipt in form BA-16.
vi) Initial Security shall not be payable in case the consumer takes supply through
pre-payment meter. Similarly no Security (Meter) shall be payable if the
consumer elects to install his own meter after due testing by the PSPCL.
11.5) At the end of the day, the consumer clerk will supply a list of the applications
received by him during the day giving the consumer's name, application/A&A form
No. and security deposit receipt No. to the cashier who will enter the application no.
in the main cash book from where the consumers security deposits register will be
posted.
12.3) With a view to ensure that release of connections for different categories of
applicants is rational, separate seniority lists be made out from the Service
Register for (i) General(ii), Agricultural and (iii) Industrial connections.
20
Electricity Supply Instructions Manual
12.4) An applicant for industrial connection seeking reduction in load before release of
connection shall retain his original seniority and shall be governed in accordance
with his original application e.g. if an applicant originally falling in LS category
applies for reduction in load and consequently falls in MS category, he shall retain
his original seniority in changed category with reference to his original date of
application under LS category. An applicant for industrial connection seeking
extension in load before release of connection shall be treated as a new applicant.
The seniority shall be fixed in the category it falls as a result of increased load and
shall be governed by the conditions applicable at the time of submission of revised
application for extension in load.
12.5) If a tube well applicant applies for extension in load before release of connection,
the total applied load be released in his turn by retaining his original seniority.
(ii) Seniority in respect of applications for DS/NRS and industrial connections will be
maintained in separate queues as under :-
Queue No. 1 :Where a LT supply connection (s) / load (s) can be released without
augmentation, erection and extension of distribution main or
commissioning of new sub station or power transformer ;
Queue No. 2 : LT supply connections where augmentation/ extension of a
distribution main or augmentation for distribution sub station is
required ;
Queue No. 3 : H.T.supply connections at 11000 volts ;
Queue No. 4 : H.T.supply connections at 33000 volts or E.H.T supply connections.
Queue No. 5 All cases where supply of electricity requires erection and
commissioning of a new sub station or power transformer and/or
HT/EHT line as per Reg. 6.3 (c) of the Supply Code.
iii) Deleted
iv) All the applications, shall be dealt with in the order of seniority. This will comprise
sanction of load, preparation of estimate and sanction thereof.
v) The AE/AEE/XEN (DS) shall accord sanction to all such cases which may be within
his competency and forward the rest to the Sr.XEN/ASE (DS)/XEN or SE (DS) or
CE/Comml as the case may be directly. Sanctions shall be obtained from the
competent authority directly to ensure issue of demand notice within the prescribed
period mentioned in the Regulation 6 of the Supply Code.
vi) The seniority for the purpose of issue of Service Connection Order shall be reckoned
from the date the applicant complies with the conditions of demand notice. The
seniority of such prospective consumers who complete the formalities on the same
day should be determined on the basis of original seniority of their applications.
vii) Deleted
viii) Wherever the release of general connection is held up for want of an energy meter
and applicant has complied with the provisions of Demand Notice, the connection to
such an applicant who comes forward to provide his own meter may be released in
preference to those senior applicants whose cases are also pending for want of
meters but who refuse in writing to supply their own meters.
21
Electricity Supply Instructions Manual
13.1 Deleted
13.2) Deleted
13.3) Deleted
13.4 Deleted
13.5) Deleted.
ii. The priority will be admissible to the person who owns land in his name or has
taken Govt. Land on 99 years lease except religious/charitable institutions which
will be required to submit a copy of 'Fard' of the land where tube well connection is
to be installed authenticating the ownership of the land.
v. An applicant claiming priority under any of the above categories shall be required
to furnish an undertaking on non-judicial stamp paper ofRs.15/- that in case of
misrepresentation or misuse of priority by sale, lease, transfer of connection or
change of name within 5 years from the date of release of connection, his
connection shall be liable to the disconnection. A note to this effect shall be made
on agreement and undertaking shall be tagged to the A&A form.
22
Electricity Supply Instructions Manual
vi. For release of tube well connection under General Category or any of the priority
categories a land holding of minimum one acre of land shall be required.
13.8) Conditions for Regulating the Grant of priority for Agricultural Consumers.
ii. Sub-Mountainous/ Kandi Area: Sr. XEN/ ASE (DS) concerned shall obtain
a list of villages which are wholly or partly covered under the definition of sub
mountaneous/ Kandi Area as per the state govt. from the revenue authority
duly authenticated by SDM or GA to DC.
vii) Freedom Fighters & their widows: Priority for release of one tube well
connection to such a freedom fighter will be admissible who has land in his
own name, notwithstanding the fact that he had already got a tube well
connection(s) under the general category or some other priority but not
under 'freedom fighter priority' category. However, a freedom fighter
claiming priority shall be required to furnish a certificate of his being a
freedom fighter from Distt. Magistrate concerned.
23
Electricity Supply Instructions Manual
ix) State Government Tubewell connection for irrigation: All the tube well
connections of the State Govt. shall be released on priority.
xi) Award Recipients (Armed Forces & Civilian): Release of one tube well
connection on priority is admissible to Defence & Civilian Personnel who are
recipients of the awards listed as under:-
a) Indian Armed Forces Personnel
i) Param-Vir-Chakra
ii) Mahavir Chakra
iii) Vir Chakra
b) Civilian Officers/Personnel:
i) Bharat Ratna
ii) Padam Vibhushan
iii) Padam Bhushan
iv) Padam Shri.
c) The applicant will submit a proof of having been awarded
gallantry/Civilian award and will be entitled only to one tube well
connection under priority in this category during his life time provided
he/she does not have any other tube well connection in his/her name
in Punjab. An affidavit to this effect on a non-judicial stamp paper shall
be submitted by the applicant.
xiii) Gram Panchayat: One tube well connection on priority may be given to
Gram Panchayat to enable it to lease out its 'Shamlat' land at a higher rate.
The priority will be regulated as under:-
a) The connection shall be released in the name of Sarpanch of Gram
Panchayat and a copy of the 'FARD' indicating ownership of land by
Gram Panchayat shall be produced alongwith the application.
b) The applicant shall submit an undertaking that he will not misuse the
connection by sale to any other person and any violation of the
undertaking will cause disconnection of supply.
c) More than one connection on priority, in such cases shall be allowed
by the by SE / DSand ex-post facto approval of CE / DS will be
obtained thereafter, if the land holding is sufficient to justify more than
one tube well.
24
Electricity Supply Instructions Manual
xv) Water logged / Sem Areas of Mukatsar, Bathinda, Faridkot, Moga &
Mansa District:
a) All the applications registered/to be registered shall be processed for
issue of demand notice/release of connection in phases keeping in
view the availability of material and test reports in hand.
b) Those applicants who had already been issued demand notices under
any other priority category shall not be allowed to avail this facility and
their applications be processed under the existing terms and
conditions.
c) The priority shall be admissible to the applicants falling in the villages
affected by Sem in the Districts of Faridkot, Mukatsar, Bathinda, Moga,
& Mansa.
d) Before allowing connections on priority to the tube well applicants Sr.
Xen /DS shall get verification from the revenue authority not below the
rank of Tehsildar that the Village where AP connection is required is
water logged / Sem affected.
e) Village wise seniority shall be maintained in the Sem affected villages
under Lambi & Malout Constituencies of Mukatsar District. No
separate queue for test reports shall be maintained in their case. The
roster shall not be followed in their case and connections shall be
released in a phased manner, keeping in view the availability of
material and pending test reports. There shall be no ban on the issue
of fresh demand notices.
f) Tube well Connections shall be released in the Sem affected villages
irrespective of the no. of connections availed by the applicant under
any other priority categories.
25
Electricity Supply Instructions Manual
xix) Small & Marginal Farmers having land holding upto 5 acres.
a) The applicants having land holding upto 5 acres in the State and not
having any tube well connection in their name anywhere in the State
shall be allowed priority in the same queue (General or Priority
Category). 50 % of the allotted quota for each Zone shall be
earmarked under this priority.
b) An undertaking shall be submitted by the applicant on non-judicial
stamp paper worth Rs. 15/- as below before the release of
connection:
That my total land holding in the State is not more than 5 Acres.
That I have applied for Tube well Connection on ______vide receipt
No.____dated_________ (if available).
That I have no tube well connection in my name any where in Punjab.
Signature
(Name_______Address________)
c) The applicant shall be asked to submit latest copy(s) of the fard(s)
regarding land holding with him. If the undertaking given by the
applicant is found to false, connection shall be permanently
disconnected without any notice and criminal proceedings shall be
initiated against him.
xx) Tube well connections across the international border fencing & Ravi
River
a) Farmers residing in the border area & whose land falls between the
international border and the barbed wire fencing erected by the Indian
Army or between river Ravi and International Border shall be eligible for
release of connection on overriding priority basis at par with Chairman's
discretionary quota connections with normal service connection charges.
b) The priority shall be admissible to the existing as well as new applicants
and the connection shall be allowed under HVDS.
26
Electricity Supply Instructions Manual
i) In all cases the estimates shall contain the following information and properly
scrutinized before sanction of estimate by the competent authority. For drawl of
material group estimate may be prepared.
iii) The release of connection is to be ensured as per time schedule mentioned in the
Regulation No. 6 of Supply Code. Therefore, for release of general service
connections expeditiously, stock inventory for 6 months shall be ensured by the
Material Management Organization. In case of any anticipated delay in
arrangement of material by the M.M. Organization for a particular 6 months. Chief
Engineer/MM shall inform all SEs/DS well in advance for Spot Purchases of such
short items.
27
Electricity Supply Instructions Manual
14.2 All other categories of Applicants i.e. DS / NRS (HT Supply), Agriculture,
Industrial, Street Lighting, Bulk and Railway Traction Supply etc.
In all such cases, the estimates will be prepared on individual basis and got
sanctioned from the competent authority. While forwarding the estimate for
sanction, information required under para 14.1shall be submitted alongwith the
application and estimate. The estimate shall be prepared and sanctioned by office
of CE/TL in case of 33 kV and EHT works and sent to AE/AEE/XEN (DS)
concerned directly for further necessary action. The estimates in other cases shall
be framed by the AE/AEE/XEN (DS) and forwarded to sanctioning authority directly
to avoid delay. SE (DS) may evolve suitable procedure at his own level for
sanction of estimates in time.
15.1 i) The PSPCL will be entitled to recover from an applicant / consumer, the cost of
service connection in accordance with provisions of Regulation-9 of the Supply
Code ( Extract of the amended Regulation-9 of Supply Code /Annexure-I of
Appendix-II) ). The computation of Service Connection Charges shall be made
as per Regulation-9 read with regulation 10 and 19.2 of the Supply Code (as
amended from time to time).
ii) The PSPCL may ask the applicant / consumer to deposit Security (works)
against expenditure for providing electric line / plant as the case may be through
demand notice in case of connections involving the recovery of Service
Connection Charges on the basis of actual expenditure. The procedure for
adjustment of Security (works) and refund thereof will be governed by
Regulation 19/20 of the Supply Code.
ii) Where one feeder is to be used for more than one consumer, only proportionate
cost of OCB/VCB shall be charged from the applicants/consumers depending upon
their contract demand and total capacity of the switchgear, which shall be taken as
5 MVA. If the total cost of OCB/VCB is say Rs.5 lacs and contract demand of first
beneficiary is 2000 KVA, the cost payable by him will be Rs. 2 lacs that is 40%
(2000/5000). The balance will be charged from other consumers/applicants.
28
Electricity Supply Instructions Manual
15.4 Notwithstanding that whole or a part service connection charges have been paid by
the consumer or it has been got erected by the consumer, the whole of service line
together with any wires, meters and other apparatus belonging to the PSPCL on
the consumer's premises shall be and remain the property of the PSPCL and shall
be maintained by the PSPCL.
15.5 Service Connection charges shall neither be refundable nor adjustable in the
monthly bills. The per kW/KVA charges are subject to revision as approved by the
Commission.
ii) Where the works have been completed, no refund of service connection
charges/Security (works) shall be allowed.
Provided that where the actual expenditure is less than the amount of
Security (works), the excess amount of Security (works) over and above the
actual expenditure will be refunded to the applicant as per Regulation 19.8. of
Supply Code.
iii) The Refund of Security (works) wherever applicable shall be regulated as per
provisions of Regulation 20 of the Supply Code.
29
Electricity Supply Instructions Manual
16.1 In some of the cases the authorities competent to sanction the load and the
estimate may be different. Accordingly steps shall be simultaneously taken to get
the load and the estimate sanctioned from the competent authority well in time, so
as to ensure the issue of Demand Notice as per time schedule given in Regulation-
6 of the Supply Code.
16.3 Where the load sanctioning authority is other than AE/AEE/XEN (DS), the A & A
form / case shall be sent directly to the concerned authority and got sanctioned
promptly to adhere to the time schedules for issue of demand notice.
17.1 After the load applied by the prospective consumer and the estimate for carrying out
works have been sanctioned by the competent authority, suitable entry shall be
made in the service register. The applicant will be issued demand notice on Form
C.S.5 ( Annexure 11 of COS) as per seniority, intimating him to deposit the amount
of service connection charges or security (works) as the case may be and for
submission of NOC (if applicable) alongwith Test Report of the installation (including
Shunt Capacitors in case of AP Connections).
30
Electricity Supply Instructions Manual
iv) In cases where PSPCL is ready to release the connection / but the
consumer / applicant does not come forward for availing the load after
depositing requisite securities and service connection charges or cost of
line, the applicable MMC shall be chargeable from the date of readiness of
PSPCL works. The applicant will be issued 15 days notice by the
concerned office through registered post after completion of the works
indicating readiness of the PSPCL to release the connection / extension.
After the expiry of said notice period consumer shall be billed on monthly
minimum charges as per applicable schedule of tariff.
v) Where the consumer / applicant is ready to take supply but PSPCL 's
works are not ready, the extension in demand notice period shall be
allowed in blocks of three months by the load sanctioning authority keeping
in view, the progress of works without any levy of extension fee.
ii) The officers while allowing extension in demand notice period will ensure that
such an extension shall only be given to the original consumer or his legal
heir(s) at the original site and no shifting of site is involved. The loading
conditions of the distribution system shall be kept in view at the time of allowing
extension in validity of demand notice period.
iv) AP Connections: -
In case of Tubewell, the revival of cancelled application and extension in period
of demand notice after expiry of original demand notice period shall be
regulated as under subject to recovery of charges mentioned in (iii)(a) above: -
18.1) For DS/NRS category of consumers having load up to 50 KW, test report shall not
be verified by any officer of PSPCL but authorized wiring contractor's test report
will be taken as authentic and final for healthiness of wiring and installation of load
as per A&A forms. No cognizance to be taken if load installed is less than the
sanctioned load/load mentioned in the test report.
18.2) The test reports in respect of DS/NRS consumers having loads above 50 KW/
industrial/bulk supply connections shall be verified by the AE/AEE/XEN (DS)
personally. However, the verification of test report in respect of AP connection
shall be done by AAE or JE concerned having jurisdiction of the area. He will be
responsible for any lapses in regard to installation of BIS marked pump sets or
compliance of other requirements or installations of BIS make shunt capacitors by
AP consumers.
32
Electricity Supply Instructions Manual
18.3) Tube well applicants shall be asked to give complete details of the pump set
indicating Sr. No., Make/type(directly coupled/mono-block) rating of motor etc.
Whenever a consumer replaces his pump set, fresh test report should be obtained
so as to have the complete record of the new pumping set.
ii) Deleted
18.5) No connection shall be released against a false test report or where the installation
has not been carried out by the prospective consumer. Any official/officer
responsible for breach of these instructions will be liable for dismissal.
18.6) It should be ensured that no Test Report is rejected on flimsy grounds. Whenever
a test report is rejected by a Junior Engineer/AAE, an information should be
promptly given by him to the AE/AEE/XEN giving detailed reasons for the rejection.
In exceptional cases if AE/AEE/XEN(DS) is satisfied that the Test Report has been
rejected without valid reasons, he may order that the connection to the applicant
should be given before any other connection is taken up.
18.7) In case the test report of a consumer is failed except for reasons where motor or
switch gear etc,. has not been installed, the applicant will not lose his seniority.
However, the applicant will lose his seniority, if a test report is failed being found
bogus i.e. motor and switch gear etc. having not been installed and this will be
treated as a case of test report not having been submitted and applicant will be
suitably informed.
18.8) In other cases where minor defects are noticed for example absence of shock
treatment chart, thimble of earth wire not properly screwed/bolted or loose, the
applicant shall be given 15(Fifteen) days time to remove these defects/deficiencies
and to re-submit the report. If on re-inspection, the test report is found to be in
order, the applicant shall retain his old seniority based on the receipt of test report
in the first instance.
If any applicant or a consumer is dissatisfied with the rejection of the test report, he
has the right to appeal to the Chief Electrical Inspector to test the installation under
rule 52 of the Indian Electricity Rules, 1956 or Regulations notified by CEA under
Section 53 of the Act. The decision of the said Inspector will be binding on the
consumer as well as the PSPCL. While intimating the defects to the consumer
under relevant rules, he should also be informed of his right to appeal so that if he
so desires, he may exercise the same. The charges incidental to such testing will
be borne by the consumer himself.
33
Electricity Supply Instructions Manual
consumer has deposited the requisite charges and completed other formalities,
extension in load will be deemed to have been released from the date of
submission of test report/completion of formalities.
In case of extension of load, where augmentation of the system is involved, it
may be ensured that after verification of test report, installation is duly sealed in
such a manner that the consumer is not in a position to utilize the additional load,
till it is released by the PSPCL. In other words, the isolating device for the circuit or
individual LT Switches/ Starters of the individual motors proposed to be connected
after the augmentation of system should be sealed. During the intervening period
after issue of demand notice and actual release of extension in load to all
categories of consumers except tube-wells, the load so installed shall not be
treated as unauthorized load for the purpose of load surcharge provided such
installation has not been put to use for commercial production by such a consumer.
After receipt of test report the load so installed shall not be treated as unauthorized
extension.
19.1) Deleted
19.2) Deleted.
20.2 It shall be ensured that only one Service Connection Order Book is used at a time
for all categories of connection in one Sub-office/sub-division/special division.
20.3 As soon as service connection order has been made out, the consumer's name
shall be entered in the Consumer's Ledger and a new account no. shall be allotted
before actual issue of the same. The new account number besides being entered
in the Service Register shall also be mentioned on the Service Connection Order.
20.4 To avoid any omission, it will be the personal responsibility of RA/ARA to see and
verify that the formalities of the SCOs are properly completed. He shall sign the
SCOs in token of having checked the same and also write the words A/C
No.____entered in ledger" on the top of the SCO. The AE/AEE/XEN (DS) and
AAE Incharge of Sub-office shall also see that procedure as laid down above is
followed rigidly. The S.C.O must not be signed unless the above entry is made by
the RA/ARA in the ledger.
34
Electricity Supply Instructions Manual
21.1 Consequent on the splitting of service connection order into Installation order (CS-
5) and Service Connection Order (CS-6), it is essential to carry out and record the
measurements of the work executed before the release of connection.
21.2 On receipt of the Junior Engineer's AAE's report that the connection has been
installed, the AAE/AE/AEE/XEN/(DS) shall personally examine and take
measurements of the service line installed and record a certificate to that effect on
the reverse of service connection order.The measurement of the service lines
should be taken in accordance with the following rules:-
ii) Sub-Division having more than 6000 connections and where AAE is
attached: AAE will perform the percentage check as above. The
AE/AEE/XEN (DS) will however, still check 50% of the entries relating to
industrial connections and mains/sub-mains. The check would also include the
connections in sub-offices under the charge of AAE.
iii) In the Sub-Office under the charge of AAE, functions of AE/AEE will be
performed by the AAE In charge of the sub-office.
22.1 After compliance of conditions of demand notice and submission of test report, the
connection to various categories of applicants shall be released as per following
time schedule read with the provisions of Regulation 6 of Supply Code:-
i) Within (30) thirty days from the date of compliance of the Demand Notice
where no augmentation, erection and extension of distribution sub station /
main or commissioning of new grid sub-station or power transformer is
required for effecting such supply,
22.2) SE/DS shall at the earliest but not later than fifteen days before the expiry of time
schedule for release of connection seek approval of the Commission, through
Nodal Officer for extension of period specified above in 22.1, in cases where the
magnitude of work is such that the PSPCL may reasonably require more time.
Nodal Officer for this purpose shall be SE (T) to Dir (D).
22.3) The period for release of connection shall not be operative where there is delay in
providing electricity connection on account of time taken for statutory clearances,
35
Electricity Supply Instructions Manual
22.4) The connections shall be released as per above time frame provided the PSPCL is
not prevented from doing so by any court order, cyclone, floods, storms or other
occurrences/circumstances beyond its control.
22.5) Where connections can not be released within the above time frame, reasons for
delay shall be displayed on the Notice Board and position shall be brought to the
notice of SE/Dy.CE(DS) and CE/DS for seeking approval of Commission for
extension of time period.
At the close of each month, an abstract in the service connection register should be got
prepared by the AE/AEE/XEN(DS)/AAE Incharge of the sub-office. The abstract
should show clearly the number of pending applications and applications received
during the month. The pending applications shall be scrutinized by the AE/AEE
/XEN(DS) personally and necessary action taken to see that arrangements are made
to make supply of power available to all eligible applicants. Where the applicants have
failed to comply with the Demand Notice and have also not requested for extension in
Demand Notice period within the stipulated time, the applications shall be cancelled.
24.1) AE/AEE/XEN (DS) shall ensure that applicants are provided due information about
the disposal of their applications for release of connection/extension in load. All
inquiries from the prospective consumers in respect of the disposal of their
applications for grant of electric connections should be promptly responded.
24.2) A seniority list of pending applications (category wise) should be prepared &
displayed on notice boards at sub-divisions/sub-offices separately for the stage
prior to issue of Demand Notice (based upon their actual date of registration) and
for the stage after the compliance of demand notice. ( based upon the date of
complete compliance of Demand Notice by each applicant). Such seniority lists
should be updated every week.
24.3) Senior Officers when on tour to a particular sub-divisional office must check that
such lists are being complied, updated and displayed.
24.4) A copy of such lists should also be supplied each month to the Sr. XEN /ASE for
keeping a watch that the schedules for disposal of applications are being adhered
to.
25.1 A Separate file will be maintained by Sub Divisional Office for all applicants /
consumers and all documents relating to him, as mentioned below be recorded
therein:-
i) Requisition for supply of energy in case of LS consumers having loads above
500 kVA.
ii) Copy of A & A Form, depending upon the category of consumers.
iii) Service Estimate.
iv) Intimation of acceptance of application and Demand Notice (E.B. Form CS-5
Annexure 11 of COS).
v) Wiring Contractor's test report and PSPCL's installation Test Order (Form
CS-4 Appendix-2).
vi) Service Connection Order ( Form CS-6).
vii) Any correspondence with the consumer and higher officers in respect of
connection.
36
Electricity Supply Instructions Manual
i) All the completed Consumer Cases together with the original documents shall
be kept in steel almirahs in the sub-office, sub-divisional Office, Divisional
Office, SE / Dy.CE (DS) concerned and CE/DS in the safe custody by various
officials as follows:-
ii) Due arrangement should be made to ensure that the agreement and the
documents are not allowed to be tampered or pilfered.
25.4) All the consumer cases be serially numbered category wise and entered in a
register giving full particulars of the documents relating to the consumer's case.
Such registers should be maintained properly in each Sub-Division/ sub-office.
In order to ensure that all the consumer cases as well as the agreement and allied
documents are available, stocktaking shall be carried out periodically.
ii) Stock taking of consumer cases/agreement for the rest of the consumers
should be carried out annually preferably in the month of September.
iv) In order to check and enforce this provision, Sr.XEN/ASE (DS) shall
particularly see during his routine tours and also during annual inspection that
these instructions are meticulously followed. Any breach in the observance of
these instructions should be reviewed seriously and suitable steps be taken to
avoid its recurrence.
The applicants can avails sanctioned load / demand in phases as per provisions of COS-
17.
26.1 An applicant of DS/NRS with connected load up to 100 KW and SP/MS categories
may avail the sanctioned load in phases, within a period not exceeding six months.
The billing of such a consumer, in the interim period, will be on the basis of load
actually availed of. The PSPCL will, through a notice inform the applicants to build
up the sanctioned load or surrender the unavailed load before the expiry of six
months from the date of release of the first phase. If the load is not built up as
required, the sanctioned load of the consumer will be reduced to the load actually
availed of and billed under the relevant category.
In the case of consumers with load exceeding 100 KW, building up of the
Contract Demand in phases will be allowed by the load sanctioning authority of the
PSPCL and the consumer billed accordingly.
ii) Deleted.
iii) Deleted.
iv) Deleted.
v) Deleted.
38
Electricity Supply Instructions Manual
An undertaking from all such consumers who are allowed to build up the
load/demand gradually should be taken in the following form to avoid unnecessary
blocking up of load/demand and consequent loss of revenue:-
" I undertake to make up the load/demand to the extent of the load and
demand sanctioned within a period of six months from the date of
connection failing which or in the event of any part of the load being
disconnected later, the application may be deemed to have been duly
modified for the load/demand actually connected at the time of expiry of
said period of six months and I further agree to submit fresh A&A Forms
for the same."
26.3 Deleted
26.6 Deleted
39
Electricity Supply Instructions Manual
In case AE/AEE/XEN (DS) fails to do so, the load shall be deemed to have
been released automatically and such a consumer shall not be liable to pay any
charges for the load so connected after the date of submission of test report. The
above provisions shall be applicable where no defaulting amount is pending
against the consumer.
ii) The AE/AEE/XEN (DS) will ensure that the reduced contract demand is got
sanctioned from the competent authority within a period of 15 days from the
date of receipt of application complete in all respects. The reduced contract
demand will be effective for the purpose of billing from the date it is
sanctioned and intimated to the consumer or from the billing month falling
after the expiry of 30 days from the date of receipt of application for reduced
contract demand whichever is earlier. Even if the reduced load / contract
demand is not sanctioned within 30 days, it will be deemed to have been
sanctioned for the purpose of billing after 30 days from the date of receipt of
application complete in all respects. It should be ensured that MDI is
recorded and reset at the time of increase / decrease in contract demand.
i) Reduction in load will not effect the service line rentals, if applicable.
ii) Meter rentals will be charged on the basis of cost of the actual meter installed.
iii) Billing on the basis of reduced load shall be done from the date of sanction and
intimation to the consumer or from the billing month falling after the expiry of 30
days from the receipt of application for reduction in load (whichever is earlier).
If the reduction in load necessitates change of supply voltage the time limits
specified in the Supply Code Regulation No. 11 shall be applicable.
iv) The authority competent to sanction the original load shall allow reduction in
connected load.
v) The consumers willing to reduce their load at the existing supply voltage level
shall be allowed reduction in load at the same supply voltage at which they are
presently being fed.
a) A consumer applying for extension in load shall submit A&A forms alongwith
the requisite security. On approval of the extension in load by the load
sanctioning authority (as mentioned in clause no.16.2), demand notice shall
40
Electricity Supply Instructions Manual
b) Demand Notice for extension in load shall be issued after maintaining two
separate seniorities as mentioned in c& d below.
iii) If the AP applicant applies for extension / reduction in load to the load already
applied and yet to be released, the same may be allowed on his turn by
retaining his original seniority.
28. CHANGE OF MODE OF SUPPLY FROM 400 VOLTS TO 11 KV & VICE VERSA:
29.3 Shifting of Tube well connection at the new site shall be done only under HVDS.
However, shifting may be allowed on LT if it is technically feasible to release the
connection at the new site on LT i.e if the feeding Transformer at the new site can
take up the load.
The consumer shall be required to pay shifting charges based on the actual cost of
shifting as per deposit estimate and the shifting shall be subject to technical
feasibility for loads above 100 kW.
41
Electricity Supply Instructions Manual
ii) The consumer requesting for shifting of connection at the new site/land shall
produce 'Fard' of the land where the connection is required to be shifted in
token of his being the owner of atleast One Acre of the land.
The applicant for a tube well connection can apply for change of site of connection
due to unsuitability of land/water or sale of original land and purchase at a different
place or any other genuine reasons. Change in site shall be allowed by the
AE/AEE/XEN (DS), Sr.XEN/ASE (DS), SE/Dy. CE(DS) and CE/DS. within their
jurisdiction. Where change in site involves change of sub-division/division/ circle/
zone, inter seniority shall be assigned as per original date of registration in the new
sub division where application is so transferred. In case of shifting of site from one
zone to another is involved approval of CE/Commercial, shall be required. The
applicant shall submit a proof of the ownership of the land where he wants to get
the connection due to change of site.
29.8 The time Schedule for shifting of DS/ NRS/ Industrial/ Tube well Connections as
mentioned in Regulation No. 11 of the Supply Code shall be kept in view.
30.1 The consumer shall not, without previous notice in writing to the PSPCL, assign,
transfer or part with the benefit of his agreement with the PSPCL nor shall the
consumer in any manner part with or create any partial or separate interest
thereunder.
30.2 In the event of death of a consumer, the heirs may apply for the connection to be
transferred in the name of one of the heirs. The application will be accompanied by
the following documents:
(a) Death certificate
(b) Succession certificate
(c) No objection from other heirs to the connection being transferred in the name
of one of the heirs.
In the absence of documents at (a) and (b) above, all the heirs may submit
an affidavit duly attested by a Magistrate confirming the death of the consumer,
identification of the legal heirs and their consent to the connection being transferred
in the name of a particular heir. Alternatively, Sajjra Nasad (;iok B;d) certified by
the revenue officers (o?t?fBT{ nfXekohnK) will also be acceptable in place of
succession certificate in the absence of the documents at (a) & (b) above.
AE/AEE/Xen(DS), PSPCL concerned will issue notice to arrange gathering of the
42
Electricity Supply Instructions Manual
villagers for seeking/ hearing objections from all the claimants / legal heirs of the
deceased consumers as appearing in the Sajjra Nasad (;iok B;d) and in the
same gathering, the connection will be immediately transferred by
AE/AEE/Xen(DS) PSPCL in the name of the legal heir in the presence of Gram
Panchayat and Nambardar after getting certification on a plain paper regarding
death of the deceased consumer from his/her legal heirs/ claimants duly
authenticated by the Gram Panchayat / Nambardar. When this certification will be
done in the full gathering of the villagers, there will be no need of any affidavit.
The PSPCL will, on the submission of the above documents, transfer the
connection subject to the condition that it is not required to be shifted to another
premises and that charges payable as per the Schedule of General Charges have
been deposited with the PSPCL by the transferee.
In case the transfer of the connection is not obtained within 6 months of the
death of a consumer, the PSPCL will issue notice requiring that any of the heirs
submit an application for transfer of the connection within 15 days of the service of
notice. The connection is liable to be disconnected in case no application is
submitted to the PSPCL within the period indicated in the notice.
30.3 If there is any change in the partnership, a certified copy of the new partnership
deed shall be supplied and a new agreement shall be executed.
In case of a company, if there is any change in its constitution, certified copy of the
Memorandum & Articles of Association alongwith relevant documents shall be
supplied. If required by the PSPCL a new agreement shall be executed.
30.4 In the event of transfer of a property, the transferee will submit an application on
A&A form alongwith the following documents:-
a) Letter of consent of the previous owner for transfer of connection;
b) In the absence of a letter of consent, the transferee will provide proof of
ownership of premises. In case of partition, details thereof/a family partition
deed if any, may be submitted;
c) In case the consent of the previous owner for transfer of the Security
(Consumption) cannot be produced, the applicant will deposit Security
(Consumption) and Security (Meter) at prevalent rates. He will also be liable
to pay the outstanding dues, if any of the previous consumer.
30.5 As soon as such a requisition is received, the JE should be directed to visit the
premises of the consumer for re-rating the installation so that the new consumer is
not held responsible for any alteration in the connected load which may have been
effected by existing consumer without the sanction of the PSPCL. In addition to
this the J.E. should check up that all the material and equipment of the PSPCL
installed at the premises of the consumer is intact and has not been tampered with.
30.6 In case the J.E's report is satisfactory and there is no change in connected load,
the new consumer shall be issued the demand notice for depositing difference in
initial security and other outstanding charges, if any. He shall also be asked to give
an undertaking to pay charges, of the original consumer if detected at a later stage
by the audit/other agency etc. It should, however, be kept in view that the issuance
of demand notice shall not be delayed by more than 2/3 days on the receipt of the
application so that all the formalities in respect of change of name are completed
within 7 days.
30.7 After the new consumer comply with the demand notice, immediate action shall be
taken to record the meter reading so that final bill for the old consumer is made out
and a new account no. for the new consumer allotted and his account opened in
the ledger for issuing him monthly/bimonthly bills. So far as the old consumer is
concerned, the amount of the final bill or any other chares due from him shall be
immediately recovered. In case the old consumer does not liquidate such arrears,
these shall be payable by the new consumer as per the undertaking given by him.
43
Electricity Supply Instructions Manual
30.9 If the application for the change of name is received from such a person who after
taking possession of the premises has been utilizing the electric connection, held in
the name of old occupant, the change of name should only be effected after he
pays the old outstanding dues.
30.10 Whenever it is not possible to effect the change of name within the stipulated
period of 7 days and the old consumer has already served the PSPCL a notice of 7
days, the connection should be disconnected with the notice to the outgoing
consumer, unless he applies in writing to the AE.AEE/XEN/(DS) to continue supply
till the new consumer completes all the formalities.
30.11 i) The tube well consumer requesting for change of name will be required to
submit consent of the original consumer (for change of name) and give an
undertaking (on non-judicial stamp paper worth Rs.15/-) duly attested indicating
the right over the premises as the owner of the land and the motor pump set as a
result of its purchase from the original consumer. In case of purchase of land if
in the land registry submitted by the new applicant (for change of name) it is
indicated that the land alongwith tube well electric connection has been
purchased by him from the original owner, the consent of original consumer for
change of name shall not be insisted upon.
ii) In the case of land having an AP connection being jointly owned by more than
one person and a part of the land along with the AP connection thereon being
sold, the connection may be transferred in the name of the vendee if all the co-
sharers consent to such transfer and submit an affidavit duly attested by a
Magistrate to that effect.
30.13) The time schedule for change of name / title as mentioned in Regulation No. 11 of
the Supply Code shall be kept in view.
44
Electricity Supply Instructions Manual
31.1 Where the supply has been disconnected to any premises in consequence of a
default on the part of the consumer, the supply shall be resumed within twenty-four
hours from the time the consumer:
31.2 However, if the electric line / equipment supplying electricity to the consumer is/are
removed by reason of disconnection, the supply will be restored after undertaking
the work for providing the electric line or plant within the time specified in the case
of a new connection and the consumer will deposit charges as if a new connection
is being released as per Regulation 9 of Supply Code.
31.5 Ordinarily no idle service line, shall be allowed to exist for more than six months
from the date of disconnection. If theft of energy is apprehended, the service line
shall be dismantled immediately. However, in such cases where SE/Dy.CE/DS is
satisfied that there is a definite possibility of reconnection of supply, the service line
may be allowed to remain intact up to a maximum period of six months. In such a
case, the SE/Dy.CE (DS) shall record his observations, which shall be placed in
consumer file.
32.1 Whenever there is any change in industry due intimation shall be given by the
consumer to the AE/AEE/XEN (DS).
32.2 If the consumer wants to install any industry causing pollution, he shall obtain NOC
from the Punjab Pollution Control Board before change of industry.
32.3 For carrying out any such change of industry, consumer is required to get prior
sanction from the competent load sanctioning authority. The consumer is also
required to give a fresh A & A Form and test report, if any changes are made in
electrical installation.
45
Electricity Supply Instructions Manual
dealt with as per provisions of AP schedule of tariff (S IV). However, chaff cutters,
cane crushers and wheat threshers can be run on existing tube well connections by
individual farmers for their own use and not for commercial purposes.
Connected Load Registers will be maintained by J.E. and entries will be made
therein in accordance with the following instructions.
i) The opening entry in the register should be made on Ist April from the
connection return for the month of March. If the registers have already been
st
put into force, the totals of the registers up to 31 March shall be verified with
the actual load and then carried over to Ist April of the next year.
ii) A separate register should be used for each sub-station. For Sub-stations of
smaller capacity only one register may be used by allotting a portion of it for
each sub-station. Capacity of the transformer should be written at the top.
iii) For the purposes of controlling the balancing of load on various feeders and
different phases in a feeder, the connected load of each 3-phase consumer
should be proportioned amongst the three phases in a feeder.
34.1 Applications sponsored by Udyog Sahayak of the industries Deptt. of the Punjab
Govt. shall be witnessed by Udyog Sahayak and forwarded to the concerned
SE(DS) alongwith requisite earnest money or Initial Security for processing the
same for feasibility clearance or sanction of load etc. The applications sponsored
by Udyog Sahayak may be accepted by the concerned authority and relevant
particulars be entered in the Service Register. Thus in the cases sponsored by
Udyog Sahayak, the applicants will neither be asked to sign the papers in the
presence of PSPCL officers/officials nor these shall be further got witnessed.
46
Electricity Supply Instructions Manual
34.2 In case of any shortcoming being noticed, with reference to commercial instructions
in vogue, the same shall be brought to the notice of entrepreneurs under intimation
to Udyog Sahayak for compliance but the applications as sponsored by Udyog
Sahayak shall be received and registered.
34.3 Release of connection shall be strictly ensured within the period specified in
Regulation No. 6 of the Supply Code as the progress of such connections is
monitored on monthly basis by Director of Industries.
35.2 Where any person whether or not a member of the family, partner, director etc. of
an existing consumer / firm /company applies for a new connection in the same
premises by carving out from existing one or by ;purchasing an adjoining
land/premises in his own individual name or in the name of a new firm/company,
connection shall be allowed only if (a) there is a physical separation and (b) also
the premises in question is legally transferred, sold or leased to a new unit and
appropriate entry exists in the municipal / revenue record regarding such transfer.
There shall be a registered deed for lease or for sale and informal agreement or
family partition/lease etc. would not be acceptable.
35.3 Where Punjab Govt has allowed the registration of more than one units/renting out
of the premises for setting up the industrial units in industrial plots/ sheds in the
focal points depending upon the size of the plot and subject to fulfillment of some
conditions laid down for the purpose, in such cases the new connection shall be
allowed provided such units are in the name of different persons and parts of such
sheds/plots being used by different entrepreneurs are properly demarcated and
partitioned from each other.
35.4 When a consumer is found to have more than one connection in the same or
different names, the PSPCL will:
(i) after serving a notice for clubbing of connections, effect supply at one point
in case the consumers located in the premises are entitled to one connection
only;
(ii) on request, effect supply at one point if two or more consumers in the same
premises have a distinct identity but are under the control of the same
person(s);
(iii) within 3 months of the service of notice on the consumer/receipt of request
from the consumer, switch over to HT supply if connected load of all such
entities in the premises exceeds 100 KW;
(iv) within 6 months of the service of notice on the consumer, convert supply to
33 KV/66 KV at the consumers cost if the total contract demand exceeds
2500 KVA.
All such consumers will from the date of service of notice be billed under
the tariff category applicable to the total connected load/contract demand.
Note: Voltage surcharge will be levied in the event of supply not being
converted to voltage levels specified in (iii) and (iv) above.
47
Electricity Supply Instructions Manual
35.5 Whenever an existing consumer on his own, applies for clubbing of two or more
connections running at the same premises, clubbing of all such connections may
be allowed by the officers competent to sanction the total load after clubbing. The
clubbing of such connections may be allowed at the cost of the PSPCL only if on
the clubbing of different connections, the voltage level for the total clubbed load
remains the same. Where after clubbing of loads the consumer is required to get
supply at the next higher voltage, he shall bear the expenditure required for laying
higher voltage lines and setting up his own sub-station etc. These provisions shall
be applicable for all categories of connections.
35.6 After clubbing, the consumer shall be required to submit new test report as the test
reports already submitted for different connections shall not remain valid for the
newly clubbed connection.
35.7 The consumers who find that clubbing in their case is not possible within the
criteria/norms for clubbing can bring out the difficulty in writing in this regard. The
premises of such consumers shall be visited by appropriate committee of following
officers of PSPCL and the representatives of the consumer. On the basis of report
of the committee, cases of SP to MS category shall be decided on merits by SE/DS
and of MS to LS by CE/DS. However, in case of any difference of opinion in the
committee, the case shall be referred by concerned CE/DS to CE/Commercial for
decision:-
i) In case of SP connections becoming MS after clubbing:
a) Sr.Xen/ Addl. SE (DS)
b) Sr.Xen/ Addl.SE (Enforcement)
c) Representative of consumer.
48
Electricity Supply Instructions Manual
vii) The total consumption of electricity recorded at the point of supply will be billed at
the highest slab rate of Domestic Supply when it is provided for residential
purposes including common services. NRS rates will be applicable when the
supply is effected for commercial purposes. However a rebate of 12% in case of
Domestic Supply and 10% in case of NRS will be allowed in addition to any other
rebate on electricity consumption charges as admissible under the General
Conditions of Tariff.
A developer/owner/association formed by the residents of the residential
colony/building complex will also be liable to pay monthly minimum charges on
the basis of sanctioned load/Contract Demand where applicable at rates
specified in the Tariff Order for the relevant year.
viii) For setting up a Cluster Sub-Station the provisions of Condition no. 5.3 of COS
will be applicable. The electricity lost in transformation [difference of consumption
measured on high voltage side of Cluster Sub Station and total consumption
recorded by meters installed for connections at (i) & (ii) above] will also be billed
for each connection on a proportionate basis.
ii) A developer/owner/association of occupants will at their cost install and maintain all
infrastructure, including step down sub station, required for supply of electricity
within the premises.
49
Electricity Supply Instructions Manual
vi) The total supply of electricity recorded at the point of supply will be billed at NRS
tariff. However a rebate of 10% will be allowed in addition to any other rebate on
electricity consumption charges as admissible under the General Conditions of
Tariff.
A developer/owner/association of occupants will also be liable to pay monthly
minimum charges on the basis of sanctioned load/Contract Demand, which ever
applicable at the rates specified in the Tariff Order for the relevant year.
vii) For setting up a Cluster Sub-Station the provisions of Condition no. 5.3 of COS will
be applicable.
iii) A developer / owner / association of occupants will at their cost install and maintain
all infrastructure, including grid sub station/step down sub station, required for
distribution of electricity within the premises.
v) A developer / owner / association of occupants will not charge for electricity supply
at a tariff higher than that approved by the Commission for the respective category
of consumers. However the additional expenses in the event of supplying back up
electricity may be recovered from the ultimate users of such electricity. Compatible
meters may be installed by the owner/ developer/ association of residents/users for
separately measuring back up electricity consumption.
vi) A developer / owner /association of occupants will provide meters to all the users
and also be responsible for all liabilities and obligations including individual
metering, billing, collection of charges from individual users and payment of
electricity bills to the PSPCL.
vii) The total consumption of electricity recorded at the point of supply will be billed at
LS Tariff when it is provided for industrial purposes including common services.
NRS rates will be payable when the supply is effected for commercial purposes.
However, a rebate of 10% will in either case be allowed in addition to any other
rebate on electricity consumption charges as admissible under the General
Conditions of Tariff.
viii) For setting up a Cluster Sub-Station the provisions of Condition no. 5.3 of COS will
be applicable. The electricity lost in transformation [difference of consumption
50
Electricity Supply Instructions Manual
measured on high voltage side of Cluster Sub Station and total consumption
recorded by meters installed for connections at (i) & (ii) above] will also be billed for
each connection on a proportionate basis.
ii) A developer/owner/association(s) of users will at their cost install and maintain all
infrastructure, including grid sub station/step down sub station, required for supply
of electricity within the premises.
vi) The total consumption of electricity recorded at the point of supply for Industrial
purposes including common services will be billed at LS Tariff. NRS rates will be
applicable for supply effected for commercial purposes. Electricity supplied for
residential purposes will be billed at the highest slab rate of Domestic Supply.
However a rebate of 12% in case of Domestic Supply and 10% in case of Industrial
Supply and NRS will be allowed in addition to any other rebate on electricity
consumption charges as admissible under the General Conditions of Tariff.
The developer/owner/association(s) of users will also be liable to pay monthly
minimum charges on the basis of sanctioned load/Contract Demand which ever
applicable at rates specified in the Tariff Order for the relevant year.
vii) For setting up a Cluster Sub-Station, the provisions of Condition no. 5.3 of COS
will be applicable. The electricity lost in transformation [difference of consumption
measured on high voltage side of Cluster Sub Station and total consumption
recorded by meters installed for different connections at (i) above] will also be billed
for each connection on a proportionate basis.
i) Local distribution system (LD) including receiving sub station (at a voltage
commensurate with the total load) will be provided at the cost of the
owner/developer.
Actual expenditure incurred by the PSPCL for supply of electricity upto the LD
system will be payable by the owner/developer in accordance with the Supply
Code.
51
Electricity Supply Instructions Manual
ii) The PSPCL will ensure that the LD system conforms to specifications and quality
of construction as adopted by the PSPCL. After its completion and inspection by
the Chief Electrical Inspector, the PSPCL will take over the LD system which will
then be connected to its distribution system. In case the LT system is incomplete
then connection will be released subject to the following conditions:-
iv) The service cable(s) for providing individual connections will be provided at the
cost of the owner/developer and will be connected to the LD system by the PSPCL
at the time of release of individual connections.
ii) Housing Society will be obliged to seek supply of electricity from the PSPCL at
a Single Point for common services in its premises even if no application is
submitted to the PSPCL as per (i) above.
iii) PSPCL shall give supply of electricity for residential purposes including
common services on an application by an Employer at a Single Point for
making electricity available to his employees residing in the Employers colony.
52
Electricity Supply Instructions Manual
iv) The Terms and Conditions of Domestic supply will be applicable to supply of
electricity under (i) and (iii) above. In case of supply of electricity for common
services under (ii) above, the Terms and Conditions of Non- Residential supply
will be applicable.
vi) Release of connection for supply of electricity will be subject to and on such
terms & conditions as specified in the Punjab State Electricity Regulatory
Commission (Electricity Supply Code & Related Matters) Regulations, 2007 &
Schedule of General Charges approved by the Commission.
i) The PSPCL will give supply of electricity at a Single Point only to a Housing
Society/ Employer having building plans approved by the competent authority.
ii) The Housing Society/Employer will submit the application for supply of
electricity at a Single Point to the PSPCL. The PSPCL will supply electricity at
a Single Point at 11KV or higher voltage.
iii) The Housing Society/Employer will install, operate & maintain all
infrastructure, including step down substation, required for distribution of
electricity within the premises of the Housing Society/Employers colony at
its/his own cost.
v) The Housing Society/Employer will not charge its residents for electricity
supplied at a tariff higher than the rates for Domestic Supply approved by the
Commission.
vi) The Housing Society/ Employer will provide meters for measuring electricity
consumption of all the residents. The Housing Society/ Employer will also be
responsible for all liabilities & obligations including individual metering, billing,
collection of charges from individual users & payment of all energy bills to the
PSPCL.
vii) (a) The total consumption of electricity recorded at the Single Point connection
of a Housing Society / Employers colony will be billed at a rate equal to the
highest slab rate of Schedule Domestic Supply. The Housing
Society/Employer will be eligible for a rebate of twelve percent in addition
to any other rebate on electricity consumption charges as admissible under
General Conditions of Tariff and Schedules of Tariff approved by the
Commission.
(c) The Housing Society / Employer will be governed by all other provisions of
The General Conditions of Tariff and Schedules of Tariff.
53
Electricity Supply Instructions Manual
i) Any person residing in the residential unit sold or leased by a Housing Society
getting supply of electricity at a Single Point may demand direct supply of
electricity from the PSPCL. Such person will be required to submit an
application for direct supply of electricity to the PSPCL in accordance with the
terms and conditions specified in the Punjab State Electricity Regulatory
Commission (Electricity Supply Code & Related Matters) Regulations, 2007.
ii) The Housing Society will make available adequate space at a convenient
place for installing transformer(s), allied equipment and meter(s) for effecting
direct supply of electricity to such person/ persons. Transformer(s), allied
equipment and meter(s) as required for effecting direct supply of electricity will
be installed & maintained by the PSPCL at its own cost.
iii) Release of connection for direct supply of electricity will be subject to and on
such terms & conditions as specified in the Punjab State Electricity Regulatory
Commission (Electricity Supply Code & Related Matters) Regulations, 2007 &
Schedule of General Charges approved by the Commission.
In order to maintain uniformity and standardize the load requirement guidelines for
plots / flats following loads be adopted while processing / submitting the case for
issue of NOC by PSPCL to PUDA / PUDA approved colonies: -
A Residential Plot
1. Upto 100 sq.yards 5 KW
2. From 101 sq.yards to 200 sq.yards 8 KW
3. From 201 Sq.yards to 250 Sq.yards 10 KW
4. From 251 Sq.yards to 350 Sq.yards 12 KW
5. From 351 Sq.yards to 500 sq.yards 20 KW
6. Above 500 Sq.yards 30 KW
B Residential Flats
1. One Bedroom Set 5 KW
2. Two Bedroom Set 7 KW
3. Three Bedroom Set 10 KW
4. Four Bedroom set 12 KW
5. Five Bedroom set 15 KW
D Other Load
As per requirement
54
Electricity Supply Instructions Manual
Note: This is to be used only for planning purposes. In actual practice the load of a
consumer shall be computed as per clause no.9 of Conditions of Supply.
rd
One third (1/3 ) of the total load as calculated above, will be taken as the colony
load and load so worked out will be increased by 40% so as to take in to account
future growth load.
Release of connections from urban pattern supply feeders for villages will be regulated
as under:-
38.1 Within Phirni:- All categories of metered supply connections (existing/new) falling
within phirni of the village except AP T/wells can be allowed from 24 hours supply
(UPS) feeder' by extending supply system through 3-phase HT/LT line.
(ii) Urban pattern supply to the Be-chirag villages, dhanis/ deras and dalit basties
having a cluster of at least 5 or more houses, situated adjoining to each other
and spread over a streach of maximum 300 metres from one end to another
end shall be provided at LT Supply against the grant of Govt. by laying single-
phase 11KV line tapped from the nearest UPS feeder and by installing single
phase 10 kVA transformer. At the first stage the erection of single phase 11 kV
lines and installation of single-phase transformers will be completed by RE
/APDRP organization and the remaining LT work i.e installation of energy
55
Electricity Supply Instructions Manual
meters and laying of service cables shall be carried out by concerned DS sub
division after recovery of normal per kW service connection charges as per
provisions of Regulation 9 of Supply Code.
38.3 Deleted
38.4 The consumers in the profession of dairy farming located beyond village phirni
shall be provided urban pattern supply under industrial tariff category as per
tariff order of the Commission. Normal initial security and service connection
charges per kW / KVA shall be recoverable as per Reg-9 of the Supply Code.
38.5 No new AP tube well connection shall be allowed from urban pattern supply
feeders or rural feeders within the phirni of the villages. Shifting of existing tube
well connections shall not be allowed on the Urban Pattern supply feeders.
However, where technically it is not feasible to give AP tubewell connection
from Rural feeder, the feasibility of giving connection from urban feeder shall
be considered, but in such cases, the case study shall invariably be carried out
by the field officers indicating the length of the line and cost involved in
releasing the connection from urban feeder viz-a-viz Rural Feeder.
CE/Commercial shall be competent authority for such cases and detailed
case shall be sent by the concerned CE/DS to CE/Commercial alongwith case
study report and his clear recommendations.
However, under no circumstances, new AP tubewell connection shall be
released from Industrial/ Urban Pattern Supply feeders
38.6 There shall be no maximum limit on the release of load to individual industrial
consumers from Urban Pattern Supply Feeders provided the loading condition
& voltage regulation of the line so permit.
39.1 Supervision Charges: Supervision Charges @ 15% of the wages of labour are
leviable in the estimate prepared for shifting of PSPCL lines where the cost of the
estimate is chargeable from the individual or agency of State/Central Govt., at the
request of whom the work is proposed to be carried out. The estimate would
include the cost of additional material used for carrying out alteration after giving
due credit for the depreciated cost of material available from the existing line, wages
of labour employed in affecting the alteration. Cost of additional material will mean
issue price increased by 4% to account for incidental expenditure incurred by MM
Organization in making available the Store Material, which would reflect the actual
cost of material thus used. In addition provision shall be made for contingencies,
storage charges, transportation, Audit and Accounts and T&P charges as per rates
applicable from time to time.
39.2 Departmental Charges: Departmental charges @ 27% of the cost of estimate i.e.
cost of material and labour etc., are recoverable on all deposit works. The
Departmental charges would be levied on the total cost of deposit works executed
on behalf of the consumers which include the following elements:
Estt. Charges 25%
T&P 1%
A/Cs charges 1%
The cost of estimate will also include storage charges, transportation charges &
contingencies as per rates applicable from time to time. These deposit works are
carried out by PSPCL on behalf of the consumer at their specific requests and such
works are to be maintained by the concerned consumer and remain their
property.Normally these works such as erection and commissioning of Sub-Stations
are to be carried out by the consumers but in view of non-availability of requisite
infrastructure with them, they sometimes request the PSPCL for carrying out these
works.
39.3 Establishment Charges: Establishment Charges @ 16% of the cost of estimate i.e.
cost of material and labour etc., are recoverable from the consumer when the works
are carried out by PSPCL at the cost of consumer and thereafter remain the
property of the PSPCL for being operated/maintained by PSPCL. The cost of
56
Electricity Supply Instructions Manual
estimate will also include Storage charges, Transportation charges & contingencies
as per rates applicable from time to time. Establishment charges are leviable on the
works such as:-
i) Laying of independent feeders for giving supply to new/existing consumers.
ii) Where the consumers are required to pay actual cost of works as per
Regulation 9 of the Supply Code.
iii) The works where the consumers opt for connection from Urban / industrial
feeder instead of nearest UPS feeder.
iv) Where the cost of link-line is to be borne by the consumer. The above works
are quite different from departmental works or works required for shifting of
lines etc. Estt. Charges will be leviable on the total estimated amount, which
will include cost of material labour charges, storage charges, transportation
charges & contingencies etc.
40.1 No new line shall be erected on the sides of the State/National Highways/Municipal
Roads etc. at the place where it may be a source of hindrance to traffic/ public and
from where it may be required to be shifted at a future date for obvious reasons.
40.2 Shifting of poles/lines against a deposit estimate/improvement of LD system shall be
carried out, after thoroughly ascertaining technical feasibility and also keeping in
view ultimate planning of the area / interest of neighboring persons. The deposit
estimates shall be prepared accordingly & if need be concurrence /approval of
Panchayat/ Local Body shall be obtained before such shifting is permitted
40.3 While proceeding to erect any line along the national/state highways the poles shall
be located at a convenient distance from the main road. It will be desirable to get
the requisite clearance from the Executive Engineer, CPWD/PWD in-charge of the
particular portion of the highways. Similarly while laying lines in field,
poles/structures shall as far as possible be laid along the boundary of the fields so
that these do not interfere with the working in the field.
40.4 Procedure for alteration/shifting of lines and poles: Where any State/Central
Govt. authority or an individual agency approaches for the shifting of the lines,
estimate shall be framed on the basis of provisions contained in Rule-82 of the
Indian Electricity Rules-1956 or Regulations notified by CEA under Section 53 of the
Act as under:-
i) The cost of additional material used on the alteration giving due credit for the
depreciated cost of the material which will be available from the existing line.
ii) The wages of labour employed in affecting the alteration.
iii) Supervision Charges to the extent of 15% of the wages.
iv) Any charges incurred by the supplier in compliance with the provision of
Section 16 of the Indian Telegraph Act in respect of such alterations.
Following steps shall be taken for reduction of T & D losses and improvement of
consumer service:-
41.1 Loading of Transformers
The 100-kVA distribution transformers for industrial connections shall be loaded up to
100 kW and in general transformers for ISC shall be loaded upto 100%. The
transformers having mixed loads shall be loaded upto 80 % of their capacity.
57
Electricity Supply Instructions Manual
ii) For release of individual connection, the distribution transformer shall be provided
as under: -
Load Capacity of Dist. T/F
1) upto5 BHP 6.3 KVA
2) 7.5 BHP/10 BHP 10 KVA
3) 12.5 BHP/15 BHP 16 KVA
4) 20 BHP/25 BHP 25 KVA
iii) The release of load less than 5 BHP shall, however, be discouraged & will be
released only with the approval of concerned Dy.CE/SE/DS recording reasons for
the same.
ii) For load ranging from 21 KW to 50 KW, the connection shall be released with LT
metering by installing independent 25 KVA /63 KVA T/F, with zero LT in the
above manner. The meter shall be installed in MCB or Pillar Box on the pole
/under the distribution Transformer. Where installation of new transformer is not
possible due to locational reasons /site constraints and the connection has to be
from a common transformer, the metering equipment of all consumers on the
transformer shall be installed on transformer H-pole in MCB / CT chamber or in
the pillar box as the case may be. However, if connection can be released
without augmentation of already existing Transformer and by laying service cable
upto 50 meter then the connection in such cases can be released from existing
Transformer with the approval of concerned Addl.SE/ Sr.Xen (DS).
In cases where it is not technically feasible to install a new Transformer due
to practical constraints and connection can be released from the existing
Transformer or by augmenting the existing Transformer upto 200 KVA and length
of the line (including service cable) upto 250 meter, in such cases connection can
be released by Addl.SE / Sr.Xen (DS) by giving speaking order regarding the
justification of the Technical constraints.
i) As per schedule S III.2 of Schedule of Tariff for SP, the supply voltage for small
industrial loads upto 20KW is 3 phase 400 volts or single phase 230 volts. As per
schedule SVI.2 / SV.2 of Schedule of Tariff for DS / NRS, the character of service
provides supply voltage of single phase 230 volts or 3 phase 400 volts. For loads
upto 10 KW, supply is given at single phase 230 volts, for loads above 10 KW
and upto 100 KW, 3 phase 400 volts supply is given & for loads exceeding 100
KW, supply is given at 11KV.
In order to reduce T&D losses, the meter shall be provided in the Pillar Box or
MCB on pole or outer wall of the premises as per site condition. In no case meter
shall be installed inside the consumer premises.
ii) In all these categories of SP/NRS /DS, for loads ranging from 11KW to 50 KW
(upto 20 KW in case of SP consumers), the connection shall be released with LT
metering in 3 phase category by providing independent T/F of 10/16 /25 /63KVA
or higher capacity with zero LT and meter shall be installed in MCB or pillar box
on the pole /under the distribution transformer. However more than one
connection can be given from the same T/F if the premises are nearby by
providing meters in pillar boxes or in MCB /CT Chambers on poles.
58
Electricity Supply Instructions Manual
iii) a) All DS / NRS connection with loads ranging from 51 KW to 100 KW shall be
released at LT Supply voltage by providing independent 63 / 100/ 200 KVA
distribution transformers. DS/NRS loads above 100 KW shall be released at
11 KV or above supply voltage.
b) Agriculture power connections and Street Lighting Supply will be released
on LT supply voltage.
Note: In the congested areas of the Cities and Towns with narrow lanes /
streets where installation of HT Line / Transformer is not possible,
connections may be allowed by laying LT line not exceeding 250
metres from H pole. In such cases, relaxation shall be got approved
by Sr. Xen / ASE / DS from EIC / CE / DS through speaking order.
Estimates for all S.I. and deposit works shall be prepared / sanctioned as per
guidelines mentioned above with the objective of zero LT and meter in Pillar Box
/MCB on Pole /MCB on outer wall of consumer.
DT meters may be provided in the first phase on all the urban Distribution
Transformers for effective energy accounting and audit and in the second phase
the DT meters shall be installed on Distribution Transformers catering the GSC /
ISC loads in rural areas.
59
Electricity Supply Instructions Manual
(SECTION-III)
ENERGY METER & METER RENTALS
51.1 A correct meter of suitable capacity shall be installed at the point of commencement
of supply on the premises of the consumer for measuring the energy supplied to him
in terms of Section 55 of the Act.
51.2 The consumer may, if he so elects, cause his own meter duly tested at the PSPCL's
Laboratory be installed which will be sealed by the PSPCL. The consumer shall
purchases a meter of make approved by the PSPCL.
60
Electricity Supply Instructions Manual
xiii) Consumer shall install the earth leakage protective device (ELPD) in
accordance with the provisions of the rules or regulations in this regard.
xiv) If the earth leakage indication is displayed in the meter, the PSPCL shall
suitably inform the consumer through installation report or regular electricity
bills or meter test report as applicable.
xv) In case CTs & VTs form part of the meter, the meter shall be installed as near
the instrument transformer as possible to reduce the potential drop in the
secondary loads.
xvi) Sealing of Meters: All meters shall be sealed by the manufacturer at its works.
in addition to the seal provided by the manufacturer at its works, the sealing of
all meters shall be done as under:-
(a) Sealing of interface meter shall also be done by both the supplier & the
Buyer.
(b) Sealing of consumer meter shall be done by the PSPCL.
(c) Sealing of energy accounting and audit meters shall be done by the
PSPCL or the generating company.
xvii) A tracking & recording software for all new seals shall be provided by the
manufacturer of the meter so as to track total movement of seals starting from
manufacturing, procurement, storage, record keeping, installation, service of
inspection, removal and disposal.
xviii) Only the patented seal with unique logo of utility shall be used. The material of
the seals shall now be POLYCARBONATE or ACRYLIC SEALS OR PLASTIC
SEALS OR HOLOGRAPHIC SEALS OR any other superior seal shall be used.
xix) Lead seals shall not be used in the new meters, Old lead seals shall be
replaced by new seals in a phased manner and the time frame of the same
shall be submitted by the PSPCL to the Commission for approval.
xx) PSPCL shall be responsible for the safety of the meter located outside the
premises of the consumer and the consumer shall be responsible for the safety
of the real time display unit installed by the PSPCL in consumer premises.
xxi) For removal of seal, due notice to the concerned consumer shall be given for
witnessing the removal of seals & resealing. Breaking of seals and resealing of
meters shall be recorded with dates in a register by the party who carried out
the work.
No consumer shall tamper with, break or remove the seal under any
circumstances. Any tampering or removing the seal from the meter shall be
dealt with as per relevant provision of the Act. Seals on consumer meters and
energy accounting and audit meters shall be removed only by generating
company or the PSPCL who owns the meter.
xxii) Supplier or Buyer in whose premises the interface meters are installed shall be
responsible for their safety. The consumer shall take precaution for the safety
of the meter installed in his premises. PSPCL shall be responsible for the
safety of the consumer meter located outside the premises of the consumer
and the consumer shall be responsible for the safety of the real time display
unit installed by the PSPCL in the consumer/premises. For energy accounting
and audit meter, the generating company or the PSPCL who owns the meter
shall be responsible for safety of the meter.
xxiii) For interface meters, appropriate transmission utility or the PSPCL shall take
down the meter reading and record metered data, maintain data base & verify
the correctness of the metered data & furnish the same to various agencies as
per procedure laid down by SRC( State Regulatory Commission i.e. PSERC).
For consumer meters, PSPCL shall record the metered data, maintain
database of all the information associated with the consumer meters and verify
correctness of the metered data.
For energy accounting & audit meters, the generating company, or
PSPCL shall record the metered data, maintain data- base. They shall also
prepare quarterly, half yearly & yearly energy account of the system.
xxiv) Billing for the failure period of meters shall be done as per Regulation 21 of the
Supply Code notified by Commission.
xxv) The meters shall be provided with such anti-tampering features as per the
standards on installation and operation of meter given in the schedule
appended to Regulations of CEA.
xxvi) The PSPCL shall take immediate steps to get the accreditation of the existing
ME laboratories from NABL*, if not already done.
61
Electricity Supply Instructions Manual
xxvii) All interface meters shall be tested atleast once in five years. Testing and
calibrations of interface meters may be carried out in the presence of the
supplied & Buyer. Consumer meters shall be tested at site atleast once in five
years.
xxviii) Energy accounting and audit meters shall also be tested once in five years.
xxix) PSPCL can install, additional meter for ascertaining & regulating either the
quantity of electricity supplied or the number of hours during which the supply
is given.
In order to comply with the above regulations, action shall be taken as under:-
i) CE/Metering shall procure interface meters, consumer meters and energy
Accounting meters of the type and standards given in these Regulations. An
action plan to replace the meters not complying with these regulations shall
be prepared by him. He shall also prepare action plan for replacement of
seals on the existing meters of various categories and submit the same to
CE/Commercial office for further action of informing the Commission and
getting its approval.
ii) CEs of the Thermal Stations, CEs / Transmission & CEs / (DS) shall ensure
that location of the meter is correct and the meters are installed strictly as
per Regulations.
iii) CE/Workshop will stop manufacturing lead seals as soon as the
polycarbonate seals or plastic seals or holographic seals or any other
superior seals are procured and made available by CE/Metering and or
CE/MM who shall keep track record software for all new seals provided by
the manufacturer of the meters so as to track movement of seals starting
from manufacturing, procurement, storage, record keeping installation,
series of inspections, removal & disposal. Only patented seals i.e. the seals
from the manufactures who has official right to manufacturer seals shall be
used.
iv) C.E.s/ (DS) will ensure that the real time display unit (RTDU) is installed in
the premises of the Consumer wherever the meters are installed or are to
be installed outside the premises of the Consumer. An action plan to
provide the same on the existing meters installed outside the premises shall
be prepared by each CE/(DS) and implemented in a time bound manner.
v) CE/Metering shall ensure that meters are provided with anti-tampering
features and that meters of quality are procured & are got tested from
accredited testing laboratories. He shall also take action to get the PSPCL
ME Laboratories accredited from NABL (National Accreditation Board for
testing and calibration Laboratories).
vi) C.E.s/ (DS) shall ensure that all meters are tested at least once in five
years.
vii) CE/Metering will prepare action plan for adoption of new technologies like
pre-paid meters, Time of day meter (TOD), automatic remote meter reading
system through appropriate communication system with the approval of
Commission.
62
Electricity Supply Instructions Manual
63
Electricity Supply Instructions Manual
ii) TPT/KWH meters having CTs and PTs should be housed in the cubicles
standardized by PSPCL and sealed by the officer concerned in such a manner as
to eliminate the chances of tampering and meddling with the equipment by the
consumers.
iii) New Agricultural connections shall be released only after installation of electronic
meters of approved make in the meter cupboards. Efforts shall be made to install
energy meters at the premises of existing agricultural consumers in a phased
manner as per instructions issued from time to time.
52.1 The energy meter shall be installed at the supply point, as far as possible, just near
the entrance of the premises in case of HT/EHT connections and outside the
premises in case of DS/NRS/SP connections.
64
Electricity Supply Instructions Manual
ii) The meters in respect of Police Colonies other Govt. Colonies and of Govt.
Officers / Employees residing outside the Govt. Colonies and of PSPCL
employees shall be shifted outside the premises on priority basis.
53.1 After the meter has been tested in the ME Laboratory, the cover of meter shall be
sealed by ME Organization. The meter cover seals originally affixed by ME Lab
shall not be tampered with by either employees of the PSPCL or the consumer.
The meter terminal and MCB seals of meter/secondary equipment will be affixed by
the officers / officials, as under:-
For having effective & accurate auditing for sale of energy through
220/132/ 66/33 KV independent feeders the meters at the sending end duly
calibrated and sealed, shall be installed by SSE/Sr.Xen. Grid Mtc./DS or P&M and
checked for accuracy of meter and connections within 15 days from the date of
installation by MMTS. Sr.XEN/Incharge of grid S/Stn. shall maintain proper record
of the readings and forward the same for comparison to Sr.Xen/DS concerned
and forward the same to Sr. Xen / ASE ( DS) within 15 days for comparison.
65
Electricity Supply Instructions Manual
53.2 It should be ensured that meter terminal cover and MCB seals are affixed by the
competent authority at the time of release of connection.
53.3
i) While carrying out checking, where an officer/official is competent to affix the
seals, he will break open such seals at the time of checking and affix his own
seals. Where the sealing authority is other than the checking authority and the
checking authority suspects the working of meter to be defective, the seals
may be broken to confirm the defective working/wrong connections of such
metering equipment if considered necessary and fact about breaking seals
brought to the notice of competent authority for re-fixation of seals immediately.
However, in the meanwhile in such cases the checking authority will affix its
own seal/paper seal which shall later on be replaced by the competent sealing
authority. Normally the seals affixed by higher sealing authority above shall
not be broken by lower sealing authority. In rare and emergent circumstances,
if it becomes necessary to break open the seal for checking of connections, the
seal may be broken with the approval of sealing authority or in his presence.
ii) The checking agency shall record its observations in the ECR with regard to
intactness of seals. The officials / officers taking monthly readings shall also
record their findings in regard to healthiness of meter / metering equipment
seals in the MSR. The MCB and CTPT chamber seals intactness shall also be
recorded in the MSR. These officers / officials shall be personally responsible
for any discrepancy, in this regard.
53.4 Paper seals are also affixed by the Enforcement Officers alongwith the consumer's
signatures during the course of the checking of the consumers.
i) If the existing seals are broken during checking by Enforcement officers,
paper seals should be affixed so that the metering equipment is not left un-
sealed till new seals are replaced by the concerned officer responsible for
resealing.
ii) The meter and the metering equipment be kept under observation and the
same is not to be disturbed.
53.5 The paper seals wherever affixed by Enforcement Officers to keep the
meter/metering equipment under observation shall be removed within a period of
three months. In case it is still necessary to keep such industrial units under watch,
new paper seals be affixed by Enforcement Officer for a further period of three
months. Under no circumstances the paper seals affixed by Enforcement Officer be
allowed to continue beyond six months.
53.6 In order to obviate the possibility of tampering with the meters by unscrupulous
consumers by providing fake seals, paper seals in addition to existing seals should
also be affixed by the concerned officers in respect of consumers having load more
than 50 KW. In doubtful cases paper seals in addition to existing seals will be
affixed by the concerned officers irrespective of load of the consumer.
53.7 Record of such paper seals should also be maintained in the relevant MSR (Meter
Sealing Register). Normally paper seals should be affixed on meter terminal cover,
meter cover and CT/PT chamber. Whenever paper seals so affixed are found to be
damaged either by the officer responsible for providing seals or some other
66
Electricity Supply Instructions Manual
officer/official, the sealing officer should replace the paper seals by making suitable
entries in the MSR to this effect after thorough investigation with regard to theft of
electricity or UUE.
53.8 In order to avoid theft of energy by LS/MS consumers, all the metering equipment
provided with CT/PT units shall be properly sealed and holes, if any existing, should
be carefully plugged. CT/PT terminals should be taped. Special care should be
taken in checking such consumers whose average monthly energy bill is more than
Rs.1 Crore.
54.3 The officers required to affix seals shall take due care while performing their
duties in regard to sealing of meter / metering equipment. In case the seals
affixed by them are found to be intact by enforcement / checking authorities and
the consumer is found to be indulging in theft of energy and meter is found to be
recording less due to wrong connections, it shall be assumed that the
officer/official who had affixed the seals is also conniving with the consumer in
indulging in theft of electricity or UUE.
54.4 As regards industrial consumers where the meter involves connections through
CTs/PTs and/or having MDIs, if the seals of the meter cup-Board and meter
terminal cover etc. are broken for attending to some fault in the supply or the
meter or for some other reason, the seal shall be affixed by the AE/AEE/XEN (DS)
without delay.
54.5 Meter Cover Seals Affixed by M.E. Labs: In addition to recovering the resealing
charges as per the schedule of 'General Charges' it has further to be ensured that
the seal has not been broken by the consumer intentionally with a view to indulge
in theft of energy by tampering with the internal mechanism/circuit of the meter. In
such cases, the meter shall be packed in a sealed cover for further checking in
ME Lab and a new meter shall be installed. A copy of the checking report shall be
given to the consumer. If theft of electricity is established the meter so removed
shall be kept in sealed cover and action as per regulation 37 of the Supply Code
shall be taken.
67
Electricity Supply Instructions Manual
54.7 All the meters removed against MCO shall be first checked by concerned JE./AAE
and only such meters shall be packed in cardboard box where theft of energy is
suspected. Cardboard boxes shall be sealed and duly signed by concerned
JE/AAE and the consumer /representative of the consumer. Testing of such
meters shall be done in the presence of the consumer or his representative. In
case the consumer refuses to sign the meter test results / report such meter shall
be kept sealed in the DS Sub-Division till final disposal of the case. In case of
meters where theft of energy is not suspected by JE and the meter is sent to ME
Lab without packing if theft of energy is detected later on pertaining to such meter
then JE concerned shall be held responsible.
Note: In case the consumer does not turn up for joint checking such meters
shall be checked after serving third and final notice.
55.3 While replacing CT / PT units with dry type pilfer proof 11 kV CT / PT units the CT /
PT units shall be checked by MMTS / Enforcement before replacement at the
consumer premises in as found condition. Only those CT / PT units shall be
checked in ME Labs in the presence of consumer where the CT / PT units was
declared as doubtful by the checking agency in the checking report itself or where
there is apprehension of theft. All the oil filed type 11 kV CT / PT units not declared
as doubtful at the time of replacement shall not be checked in ME Labs for further
disposal.
The consumer will be responsible for any loss or damage to the meter installed in
his premises whether caused maliciously or through culpable negligence or default
on the part of the consumer or any of its employees, and shall be responsible for
paying the cost of the meter without prejudice to any prosecution/fine Under Section
138(d) of the Act or any statutory modifications thereof. However in case where the
meter / metering equipment is installed outside the premises of a consumer, the
consumer will not be responsible for the protection of the meter from the theft or
damage. Consumer shall be responsible for safety of real time display units if
installed inside the consumer premises.
56.1 Cost of burnt/ partially damaged meters at the premises of DS, NRS and SP
consumers shall be recovered as per the rates specified in Schedule of General
Charges.
56.2 If 11 KV CT/PT unit is damaged, full cost is to be recovered before replacing the
damaged CT /PT unit. The cost to be recovered shall be as per cost of CT/PT unit
circulated from time to time.
68
Electricity Supply Instructions Manual
57.1 If an energy meter is reported dead stop, damaged or burnt, before replacing the
meter the site shall be inspected by AE/AEE/XEN(DS) in respect of 'LS' 'MS' and
'BS' consumers. In cases of general meters reported dead stop by Meter Readers
and Meters Inspectors may be inspected by the J.E. The AE/AEE/XEN(DS) should
carry out investigation and record his report to determine the causes of damage to
meter and the condition of seals of MCB, meter terminal cover, meter cover and
CT/PT unit for taking further action, if required in case UUE or theft of electricity is
established.
ii) The Lineman on duty will record day and time of giving direct supply alongwith
other information and will also simultaneously get consent of the consumer on the
'Direct Supply' order that he will deposit necessary charges which may be debited
to his account by the PSPCL through his electricity bill. The lineman shall hand
over first copy of the 'Direct Supply' order to the consumer immediately thereafter.
nd rd
The 2 and 3 copy of the order book shall be handed over to the JE Incharge of
the area on the very next day for submission of his complete report. The JE shall
check the meter thoroughly and give his complete report regarding reasons of
nd rd
burning of damage to the meter. The 2 and 3 copy of the order book duly filled
in shall be handed over by the JE to the SDO/RA on the next working day for
further action in the matter to replace the meter.
iii) The JE shall get the meter replaced immediately and shall also record total time
on the MCO for which supply of the consumer remained direct. After effecting the
MCO, the same shall be returned to the RA for debiting the required charges to
the consumer's account through SC&A register. After making all the entries in the
nd rd nd
2 and 3 copy of direct supply order, the 2 copy shall be pasted in the Sundry
rd
Register and cross entry made on the MCO. The 3 copy shall be returned back
to JE for pasting in the job order book for reference and record.
iv) It shall be the sole responsibility of the lineman to keep 'Direct Supply" order; book
intact/complete. In the event of completion of a order book, the same shall be
deposited with the Divisional Office and new book got issued by the Lineman. It
shall also be sole responsibility of the lineman to ensure availability of the direct
supply order book at the complaint centre. In the event of transfer of a lineman
from one complaint centre to another he shall hand over his order book to his
successor. A handing over note shall, however, be recorded in the order book
duly countersigned by the JE Incharge.
v) The order book shall be got printed by the Sr.XEN/Addl.SE/DS as per format
(Appendix-II). Each book shall carry Sr.No.having 100 leaves in triplicate. Each
leaf of the book shall carry machined No. The complete record regarding
issue/receipt of order; book to/from lineman shall be maintained in the Divn.
Office.
57.3 The damaged/burnt meter alongwith first report will be forwarded to ME Laboratory
by AE/AEE/XEN (DS) within one week after the damaged / burnt meter is replaced
after recovering the cost of the meter from the consumer. The officer Incharge of
ME Laboratory after carrying out the test checks, shall send his report to
69
Electricity Supply Instructions Manual
57.5 The recovery of charges, if any, is to be effected after serving the consumer with a
notice of show cause. If the amount of recovery is more than Rs.10,000/- the
consumer shall have the right to appeal against any recovery.
57.6 At the time of issue of MCO, record entry shall be made in the ledger duly attested
by the ARA/RA. A check register shall be put up to the AE/AEE/XEN (DS) by the
consumer Clerk at the close of the month. All those MCOs / SCOs which are not
received back within one month from the date of issue may be brought to the notice
of Sr.XEN/ASE concerned every month so that proper check on issue and return of
MCOs can be maintained besides making cross entry in the ledger.
70
Electricity Supply Instructions Manual
of the report, the Sr.XEN/Addl. SE(MMTS) shall check the accuracy of that meter at
site in the presence of the consumer after which immediate steps shall be taken by
AE/AEE/XEN(DS) to replace the inaccurate meter and also to take other action as
required pursuant to the checking.
59.6 All reference standard meters and meter testing equipment used by PSPCL for
testing of consumers meters at consumers premises, in ME Labs. or elsewhere may
be got tested from NPL Delhi or ERTL New Delhi or any other laboratory recognized
by Central Govt./NABL once in two years.
60.1 Under Section 55 (1) of the Act, the consumer has the option to instal his own meter.
Whenever consumer desires to exercise this option, the following facts shall be
brought to his notice:-
60.2 The PSPCL will have the right to test any meter and related apparatus installed at a
consumers premises if there is a reasonable doubt about its accuracy and the
consumer will provide the PSPCL all necessary assistance in conducting the test.
The consumer will have the right to be present during such testing.
60.3 If a consumer wants his solid state TPT meter to be installed at the premises, it shall
be got tested/sealed from the high tech. lab(s) established by the PSPCL.
i) Sr.Xen/Addl. SE (MMTS) shall be associated with the testing of such a meter
in the ME Lab. The meter shall also be tested at site by the Sr.XEN/Addl.
SE(MMTS) within 15 days of its installation.
ii) XEN/AEE/AE(DS) while accepting such meters shall obtain copy of Test
Report of the manufacturer and place it in the consumer file for reference and
record.
60.4 In the event of the consumer desiring to install his own meter, the meter, if there is no
shortage, may be supplied by the PSPCL. The selling price of the meter shall be
stock issue rate plus storage charges or the market rate whichever is higher plus
supervision charges, in addition to this, the consumer will have to pay the installation
and the establishment charges.
71
Electricity Supply Instructions Manual
61. Monthly Service Rentals and Equipment Charges for old connections
61.1 For DS/NRS connections given before 15.9.1964, the service rentals are recoverable
at the following rates:-
i) Single Phase Supply:
When length is 30 metres or less : Nil
When length exceeds 30metres but : 50 Paise per month
not exceeds 76 metres
When length exceeds 76 metres but : Rs.1.50 per month.
not exceeds 152 metres
When length exceeds 152 metres : Additional monthly rentals @ 6
paise for every 3 metres in excess
of 152 metres.
61.3) For LT connections involving overhead line for loads up to 30 KW released before
15.9.1964, the rentals are recoverable as under:-
Service Line Capacity (KW) Monthly service Monthly
rentals as Ft. run in Service
excess of 100Ft (in Equipment
Rs.) Charges per
Service (paise)
Up to 5 KW 1.30 50
Above 5 KW and up to 10 KW 1.60 60
Above 10 KW and up to 15KW 1.60 70
Above 15 KW and up to 20KW 2.20 80
Above 20 KW and up to 30KW 2.60 100
72
Electricity Supply Instructions Manual
61.4) Service Rentals for LT connections involving overhead line for load up to 30
KW released after 15.9.64 and for applications registered before 4.7.75 are
recoverable at flat rate of 1.6 paise per rupee of the estimated cost of the
service line(excluding cost of 30.48 metres) per month. The Service
equipment charges shall be recoverable at the rates provided under Para 72.3.
61.5) Service lines and equipment rentals for loads above 30 KW for which
applications were registered before 4.7.75 and demand notice were issued
before 27.7.79 (for such consumers, who had not opted for payment of service
connection charges) are recoverable @ 1.6 paise per rupee of the estimated
cost of service line( excluding cost of 30.48 metres) and equipment per month.
73
Electricity Supply Instructions Manual
(SECTION- IV)
GENERAL CONDITIONS OF TARIFF & SCHEDULES OF TARIFF
& LEVY OF - ED & OCTROI
73.2 Electricity duty @ 13% shall be leviable as per Govt. of Pb. Notification No.
13/18/2004-PE5 1552 dt. 25.05.2010 on the electricity sold by Captive Power Plant
owner outside the state through open access/PPA w.e.f. 1/4/2010. The tariff rate for
levy of ED in such cases shall be as per PPA or the rate as approved by PSERC,
whichever is higher. For the purpose of computation of power, PSPCL shall install,
erect and maintain a meter at the cost of the owner of the Generating Plant. No
Electricity Duty shall be leviable on the electricity consumed for captive use.
Note: The term captive use shall have the same meaning as has been assigned to
it in the Electricity Rules, 2005, framed by the Central Govt. under the
Electricity Act, 2003
73.3 As per section - 5(a) & (b) of Punjab Electricity (Duty) Act 2005 ED shall not be
leviable on sale of electricity which is consumed by Govt. of India or sold to the
Government of India for consumption by that Govt. or consumed in the construction
maintenance or operation of any railway by the Govt. of India or a railway company
operating that railway or sold to that Govt. or any such railway company for
consumption in the construction, maintenance of any railway.
i) The PSPCL shall also pay ED on the electricity supply for its own consumption.
ii) Where electricity duty exemption has been granted by the State Govt. the
exemption may be allowed as per Govt. order / notification.
iii) The Govt. of Punjab has granted 50% exemption from the payment of
Electricity Duty for a period of 5 year from 18.2.2006 to the existing Agri.
Tissue Culture Units situated in Punjab State and to refund the basic electricity
duty already paid by these units through adjustment in future bills. This
exemption has not been granted on surcharge payable on the basic Electricity
Duty. This Electricity Duty exemption is subject to approval of a transparent
metering arrangement by the Supplier and the Chief Electric Inspector Punjab
through which the electricity units drawn from the supplier for consumption can
be measured. This is also subject to a certificate of eligibility to be issued by
the Deptt. of Industries/Agriculture.
iv) The Electricity Bills being issued by the staff of Centralized Billing
Cells/Computer Service Centres must contain the information regarding the
period for which exemption from payment of electricity duty has been granted
by the Government of Punjab. This information shall be based on information
from Sub-Divisional Offices and/or from the office of Chief Electrical Inspector
to Govt. of Punjab.
74
Electricity Supply Instructions Manual
73.4 For the purpose of calculating electricity duty the following charges shall be included
in the cost of energy:-
i) L.T. Surcharge, Power Factor Surcharge, Fuel Surcharge, Demand charges &
assessed charges for UUE or Theft of Electricity as per Regulation 36 / 37 of
Supply Code or civil liability for theft of electricity determined by the Court.
ii) Electricity duty is not leviable on MMC however, where the bills are prepared
on MMC the ED shall be calculated on the actual electricity consumption
charges.
iii) The additional surcharge of 25% levied on private hospitals and MRI/CT Scan
Centers covered under schedules Non-Residential Supply (NRS) and Bulk
Supply(BS).
NOTE: The levy of Electricity Duty shall be governed as per notification issued
by the State Government from time to time.
74.1 Octroi @ 10 paise (or as revised from time to time) per unit on consumption/use and
sale of electricity in various cities/towns under the jurisdiction of Municipal
Corporations, Municipal Committees/Councils/Nagar Panchayats, Notified Area
Committees in Punjab, Octroi shall be leviable on all categories of consumers except
agriculture consumers. The octroi shall be levied on the units(KWH) consumed/billed
to the various categories of consumers and no surcharge/rebate shall be applicable.
74.2 While billing the consumers, octroi @10 paise per unit shall be included in the bills.
The levy of octroi shall be rounded to one rupee by ignoring amounts less than 50
paise and taking 50 paise and above as one rupee.
74.3 Total collections made by the PSPCL on account of octroi after deducting 10%
service charges are to be remitted by the office of the Sr.XEN/Addl.SE(DS) in the
succeeding month to the concerned local body.
75. REVISION:
Rates of Tariff, Fuel Surcharge, Electricity Duty, octroi etc. are subject to
revision/modification by the PSPCL after approval of the State Electricity Regulatory
Commission.
75
Electricity Supply Instructions Manual
The amount of payment made by the consumer shall be adjusted first against
the balance brought forward from previous month including electricity duty,
then towards rentals and sundry charges and the balance towards energy and
electricity duty respectively.
Amount of payment to be accounted towards energy charges =3500-
(2475+85)=Rs.175/-
Unpaid cost of Energy Bill : (1440-175)
=Rs.1265/-
Total Surcharge to be charged to the consumer:
(a) On Energy charges : Rs.144.00
(b) Meter and Service Rentals : Rs 60.00
(c)Sundry Charges : Rs. 25.00
: Rs.229.00
Balance to be carried forward to next month Bill:-
1) Energy Charges including Surcharge : 1265 + 229
=Rs.1494.00
2) Elecy. Duty : Rs. 352.00
Rs.1846.00
77. CREDIT TOWARDS NON-REPLACEMENT OF LAMPS FOR PUBLIC
LIGHTING:
77.1 There may be certain cases under Category 'A'(Where the initial installation of
complete street light fitting and lamps and their subsequent replacement is being
carried out at PSPCL's cost). Where owing to the reasons beyond the control of the
PSPCL, it may happen that some of the Street Light Lamps or tubes remain faulty,
fused or in-operative. The rates at which the local body is to be allowed the refund
on this score, are as follows or the new rates as maybe circulated by the
CE(Comml.) from time to time:-
77.5 This refund is only admissible to the consumers covered under Category-'A' of
revised schedule of street lighting. No such refund will be given to the consumers
governed under categories 'B' and 'C' as in these cases, lamps/tubes are to be
supplied by the local bodies at their cost for replacement by the PSPCL.
77.6 For consumers covered under Category 'A' it shall be ensured that every possible
effort is made to see that the lamps of all the types required in each office are kept
in sufficient stock for replacement.
76
Electricity Supply Instructions Manual
78.1 For the purpose of levying line maintenance and lamp renewal charges, the street
lighting consumers are grouped into four categories and different schedules of line
maintenance and lamp renewal charges are leviable for each category. Energy
charges, as may be in force from time to time , will be charged for all these
categories. The categories into which street lighting consumers have been divided
for the purpose of levying line maintenance and lamp renewal charges are as
under:-
78.2 Category 'A':- Where the initial installation of complete street light fittings and
lamps and their subsequent replacement is being carried out at PSPCL's cost.
i) All the street Lighting consumers existing before 1.7.70 will be covered in this
category under which the PSPCL will continue to replace the fittings and
lamps at its own cost. The revised rates of line maintenance and lamp
renewal charges are applicable to all such consumers w.e.f.1.7.70 as given
in the respective schedule in the modified street lighting agreement.
ii) Though no notice is required to be issued under Clause '8' of the existing
street lighting agreement, a formal intimation in this regard might, however,
be given to all the street lighting consumers( if not already given) so as to
enable them to make payments accordingly. In respect of such street
lighting consumers where clause '8' has not been incorporated and disputes
are going on for the inclusion of this clause in the agreements, due action for
termination of the agreements as envisaged under clause-13 of the
agreement shall be taken (if not already taken) at the appropriate time. All
such cases of dispute may, however, be brought to the notice of CE(Comml.)
to keep a watch over them.
iii) These consumers may however, be given the option( if not already given) to
come under category' 'B' in which case the relevant' schedule for line
maintenance' and 'lamp renewal charges' will be applicable to such
consumers and change over from category 'A' to 'B' maybe allowed after
their request for change over is received. However, all such street lighting
consumers will be required to bear the depreciated cost of the lamps, which
will be in working order on the date of conversion from category 'A' to
category 'B' in their respective areas. While calculating the depreciated cost
of the various lamps, the average lighting period per night maybe assumed
as 8 hours and the total life of various lamps taken as under:-
1) Ordinary lamps : 800 hours
2) Mercury Vapour Lamps/Tubes : 4000 hours
78.3 Category 'B': Where the initial installation and subsequent replacement of
complete street light fittings is to be carried out at the cost of the PSPCL and initial
installation and subsequent replacement of lamps is to be done at the cost of
street lighting consumer (i.e. lamps to be supplied by the consumer).
This arrangement is applicable to all street lighting consumers whose
applications have been received on or after 1.7.70 who will be given option either
to remain under category 'B' or category 'C'. The rates to be charged for line
maintenance and lamp renewal charges are given in the respective schedule of
street lighting agreement/tariff.
78.4 Category C: Where the initial installation of complete street light fittings and
lamps as well as their subsequent replacement is to be carried out at the cost of
street lighting consumer (i.e. flitting and lamps to be supplied by the consumer).
This arrangement will also be made applicable to all the prospective street
lighting consumers. The line maintenance and lamp renewal charges recoverable
from such consumers have been given under respective schedule of street
lighting agreements/tariff.
77
Electricity Supply Instructions Manual
78.5 Category 'D' : Where the initial installation of complete street light fittings and
subsequent replacement of fittings is to be carried out at the cost of the street
lighting consumers, but the replacement of fluorescent tubes will be done at the
cost of the PSPCL(i.e. fluorescent tubes to be supplied by the PSPCL).
This arrangement is applicable to those street lighting consumers who want the
PSPCL to provide special types of fluorescent tube fittings for sake of
beautification. The line maintenance and lamp renewal charges are given under
respective schedule of street lighting agreement/tariff.
78
Electricity Supply Instructions Manual
APPENDIX TO SECTION-IV
A) GENERAL CONDITIONS OF TARIFF:
1) General:
Supply of electric energy to various categories of consumers shall be chargeable under
the relevant Schedule of Tariffs. The particular Schedule applicable to a new consumer
shall be determined with reference to nature and quantum of supply and load. This
shall be determined before the connection is actually released and shall be intimated to
the prospective consumer at the time of issue of Demand Notice. This shall be subject
to review on the basis of any change in nature and the quantum of actual connected
load. The PSPCL reserves the right to amend or alter any of the Schedules of Tariff
with the approval of the Commission. The rates of tariff given in the Schedules are for
the year 2010-11 as approved by the Commission. The rates of tariff for future years
shall be as decided by the Commission from time to time.
5. Connected Load:
Connected load shall mean the sum of rated capacities of all the energy consuming
apparatus installed in the consumers premises. This shall not include standby or spare
energy consuming apparatus installed through change-over switch with prior
permission of the PSPCL. The connected load for individual gadgets/ various
plugs/electric points etc. shall be determined as per instructions of the PSPCL.
6. Applicability of Tariff:
The applicable category of tariff under Schedules LS, MS or SP shall be based on the
total of industrial and general load (i.e. bonafide factory lighting, residential quarters
and colony lighting including street lighting). In case of a separate connection for
colony load, the total load for the purpose of determining applicability of tariff shall not
include colony load. While computing total load for determining applicable Schedule,
fraction of half and above shall be taken as whole KW and fraction below half shall be
ignored.
7. Periodicity of Billing:
Billing of Domestic Supply and Non-Residential Supply consumers shall be on bi-
monthly basis for loads below 50 KW. In such cases, consumption slabs shall be
doubled while applying the relevant tariff. All other consumers including DS/NRS with
loads of 50 KW and above shall be billed on monthly basis.
79
Electricity Supply Instructions Manual
8.4 Fuel cost adjustment shall not be charged, if the energy bill including fuel cost
adjustment remains within monthly minimum charges.
10.2 In case of DS, NRS and BS consumers with load exceeding 100 KW the supply
voltage will be 11 KV and above as per load requirement. Such consumers shall
declare the maximum demand in KVA which shall not exceed 100 % of the
sanctioned load in KW and converted in kVA by using 0.90 power factor.
Existing DS, NRS & BS consumers may get their Contract Demand sanctioned
upto their existing sanctioned connected load converted into KVA (by assuming
0.90 power factor)or the existing sanctioned Contract Demand (transformer
capacity) as on 31.3.2010, which-ever is higher. All such consumers catered at a
voltage lower than specified, will be liable to pay surcharge only in case of any
enhancement in Contract Demand.
10.3 In case of single point supply to a Co-operative Group Housing Society/ Employer,
it would mean the maximum demand in KVA sanctioned to a consumer.
11. Metering:
Metering equipment for Large Supply consumers for the whole supply including general
load shall normally be installed on the HV side of the transformer at the point of
commencement of supply. A separate single point connection may be allowed for the
colony load under DS category if the colony is in separate premises.
80
Electricity Supply Instructions Manual
iii) Large Supply consumers with contract demand exceeding 2500 KVA and upto
4000 KVA catered at 11 KV are liable to pay a surcharge @ 7% on the
consumption charges including demand charges, if any, or monthly minimum
charges as compensation for transformation losses and incremental line losses.
iv) All arc furnace consumers irrespective of the quantum of contract demand and
other Large Supply consumers having contract demand exceeding 4000 KVA
catered at 11 KV are levied a surcharge @ 10% on the consumption charges
including demand charges, if any, or monthly minimum charges.
v) Medium Supply, Small Power, Domestic Supply and Non-Residential Supply
consumers are allowed a rebate of 7.5% on their consumption charges including
demand charges, if any, or monthly minimum charges where supply is catered at
11 KV or higher voltage against the supply voltage of 400 volts specified in the
character of service.
st
All voltage rebates stand discontinued w.e.f. 1 April. The PSPCL will
henceforth release all new connections or additional load/demand only at the specified
voltage. Furthermore, the PSPCL will take steps to ensure that existing consumers
getting supply at voltages lower than the specified voltage will be provided supply at the
specified voltage within a period of 18 months. In case there are constraints in releasing
a new connection and/or additional load/demand at the prescribed voltage or in
converting the supply voltage of an existing consumer, the supply may be given /
continued to be given at a lower voltage on the condition of payment of surcharge
specified in the General Conditions of Tariff.
All the existing consumer getting supply at a higher voltage than that
specified in Conditions of Supply will for the present be entitled to a rebate in Tariff at the
prevailing rates specified in the General Conditions of Tariff.
81
Electricity Supply Instructions Manual
18.2 Rice Bran stablization units having T.G. Sets, Rice Huller Mills, Ice Factories, Ice
Candy Plants shall not be treated as seasonal industries.
18.6 The consumer shall give an undertaking not to run his seasonal installation
(load) during off-season
(b) The existing Horse Power capacity of the tube well is not augmented without
prior approval of the PSPCL, as the case may be.
iii) The water from tube well shall be allowed to be used by the consumers only to
irrigate the land in their possession.
22. Payment:
i) In the event of the monthly energy bill or other charges relating to electricity not
being paid in full within the time specified in the bill, the consumers shall be levied
late payment surcharge.
ii) For all categories of consumers having load of 100 KW and above, surcharge on
late payment of electricity bills shall be 5% upto 7 days after the due date. After 7
days, the surcharge shall be @ 10% on total amount of bill upto one year and
period is to be reckoned from the due date on total amount of the bill. For
consumers having connected load less than 100 KW, the surcharge shall be
leviable @ 10% on total amount of the bill upto one year, in case electricity bills
are not paid within the due date.
iii) In case of AP consumers, late payment surcharge shall not be levied upto 7 days
after the due date.
Interest @ 1.5% per month shall be charged after expiry of one year from the
due date of the bill on gross unpaid amount including surcharge. Part of the month
shall be treated as full month for this purpose.
B) SCHEDULES OF TARIFF
SI Schedule of Tariff for Large Industrial Power Supply (LS)
SI.1 Availability:
SI.1.1 This tariff shall apply to all industrial power supply consumers having
connected load above 100 KW. Their contract demand shall not be
less than 100 KVA.
SI 1.2 Consumers covered under this schedule will not be levied any load
surcharge/ penalty for exceeding their contacted load if they do not
exceed sanction contract demand.
SI.3 Tariff:
Energy charges for:
SI.3.1 General Category : 458 paise per unit
83
Electricity Supply Instructions Manual
SI.3.2 Arc Furnaces and Power Intensive Units : 458 paise per unit
including Induction furnaces, Chloro-
alkaline units and electrolytic process
industries
SI.3.3 -Seasonal industries including : 458 paise per unit
Cotton ginning, pressing & bailing plants,
Rice shellers and Rice bran stabilization
units (without T.G. Sets) during the season
-Off Seasonal Rate : 525 Paise per Unit
The energy charges under paras SI.3.1, SI.3.2 and SI.3.3 above
shall be without prejudice to levy of monthly minimum charges as per
para SI.7 of this Schedule.
SI.3.4 LT Surcharge:
SI.3.4.1 The above tariff covers supply at 11 KV and above.
SI.3.4.2 For general industrial consumers where supply is given at 400
volts against base supply voltage of 11 KV, LT surcharge @
20% shall be leviable on the consumption charges including
demand charges, if any, or monthly minimum charges.
SI.3.4.3 Consumers getting supply at 33 / 66 KV shall get rebate of 3%.
A rebate of 5% shall be allowed to consumers getting supply at
132/220 KV. The rebate shall be allowed on consumption
charges including demand charges if any or monthly minimum
charges. .
SI.3.4.4 Consumers with contract demand exceeding 2500 KVA and up
to 4000 KVA (except Arc Furnace without having specified
protection system) catered at 11 KV shall be liable to pay a
surcharge @ 7% on the consumption charges including demand
charges, if any, or monthly minimum charges as compensation
for transformation losses, incremental line losses etc.
SI.3.4.5 All consumers having contract demand exceeding 4000 KVA
except Arc Furnace consumers with contract demand upto 2500
KVA without specified protection system and catered at 11 KV
shall be levied a surcharge @ 10% on the consumption charges
including demand charges, if any, or monthly minimum charges.
However, Arc Furnace loads and other loads of equally violent
fluctuating nature, supply can be given at 11 KV up to 2500 KVA
for Arc Furnace loads having specified protection system for
suppressing voltage.
SI.3.5 Steel Rolling Mill Surcharge:
If supply to steel rolling mills is given at 400 volts instead of 11 KV,
additional surcharge of 5% shall be levied on the charges worked out as
per tariff after levying LT surcharge @ 20% as per para SI.3.4.2.
84
Electricity Supply Instructions Manual
monthly average power factor below 0.90 to 0.80. The surcharge shall be
2% for each 0.01 decrease of monthly average power factor below 0.80.
SI.4.1.2 Incentive:
If the monthly average power factor exceeds the threshold limit of 0.90
for general industry and 0.95 for Power Intensive Units, Arc Furnaces
and mixed typed of industries incentive @ 0.25%, for each increase of
0.01 above 0.90 for general industry and 0.95 for Power Intensive Units,
Arc Furnaces and mixed typed of industries shall be allowed on the bill
amount.
SI.4.1.3 For the purpose of power factor surcharge & incentive, the bill amount
will mean the consumption charges including demand charges, if any, in
a month, but not the bill amount payable on monthly minimum charges.
The bill amount for power factor surcharge & incentive shall also include
the surcharge as applicable under paras SI.3.4 and SI.3.5 of this
Schedule.
SI.7.1 Power Intensive Units including Rs.351/- per kVA or part thereof of
Induction furnaces, Chloro-alkaline sanctioned contract demand
units and electrolytic process
industries
S1.7.3 Cotton ginning, pressing & bailing a) Rs.369/-per kVA or part thereof
plants, Rice shellers, Huller Mills, of sanctioned contract demand
kinnow grading & waxing centres
and Rice bran stabilization units
(without T.G. Sets)
Off Season b) N.A.
S1.7.4 Ice factories and Ice candies a) Rs.503/- per kVA or part
thereof for the months from
April to July
(b) Rs. 100/- per kVA or part
thereof for remaining 8 months
of the year
S1.7.5 Cold Storage (a) Rs.503/- per kVA or part
thereof for the months from
April to July.
(b) Rs.100/- per kVA or part there
of for remaining 8 months of
the year
85
Electricity Supply Instructions Manual
SI.9.1 No load surcharge shall be levied for the extra load connected by the
consumer temporarily or otherwise thereby exceeding sanctioned
connected load provided the sanctioned contract demand is not
exceeded during the month.
SI.9.2 Compensation for damage:
Any consumer who exceeds his contract demand shall be liable to
compensate the PSPCL for all damages occasioned to its equipments or
machinery by reason of this default. Without prejudice to this right, the
PSPCL may also cause the service of the consumer to be disconnected
without any notice.
SII.3 Tariff:
Energy charges for:
The energy charges under paras SII.3.1 and SII.3.2 above shall be
without prejudice to levy of monthly minimum charges as per para SII.7
of this Schedule.
SII.3.3 The above tariff covers supply at 400 volts. A rebate of 7.5 % on the
consumption charges including demand charges if any or monthly
minimum charges shall be allowed to consumers where supply is given
at 11 KV or being catered at higher voltage against the supply voltage of
400 volt.
SII.3.4 In case of steel rolling mills having supply at 400 volts, a surcharge of
5% shall be leviable.
SII.3.5 In case of Rice shellers, Ice factories, Cold storages & Stone crushers
falling under MS category, the consumption shall be metered at 11 KV.
The consumer shall be at liberty to install his own transformer. A rebate
of 7.5 % shall be allowed on consumption charges provided the
transformer is installed by the consumer otherwise rebate of 3% on
consumption charges including demand charges if any shall be allowed
where transformer is installed by the PSPCL at its cost.
SII.4 Power Factor:
The monthly average power factor of the plant and apparatus owned by the
consumer shall not be less than 0.90. The monthly average power factor shall
mean the ratio expressed as percentage of total KWH to total KVAH supplied
during the month. The ratio shall be rounded up to two figures.
SII.4.1 Low Power Factor Surcharge:
If the monthly average power factor falls below 0.90, the consumer shall
pay on the bill amount a surcharge of 1% for each 0.01 decrease in the
monthly average power factor below 0.90 to 0.80, the surcharge shall be
2% for each 0.01 decrease of monthly average power factor below 0.80.
SII.4.2 Incentive:
If the monthly average power factor exceeds the threshold limit of 0.90 for
general industry and 0.95 for Power Intensive Units, Arc Furnaces and
mixed typed of industries incentive @ 0.25%, for each increase of 0.01
above 0.90 for general industry and 0.95 for Power Intensive Units, Arc
Furnaces and mixed typed of industries shall be allowed on the bill
amount.
SII.4.3 For the purpose of power factor surcharge & incentive the bill amount shall
mean the consumption charges including demand charges, if any, in a
month, but not the bill amount payable on monthly minimum charges. The
bill amount for low power factor surcharge & incentive shall also include
the surcharge or rebate as applicable under above paras- SII.3.4 & 3.5.
87
Electricity Supply Instructions Manual
The consumption for the bonafide factory lighting and residential quarters, if any,
attached to the factory shall not be metered separately. Only one meter shall be
installed for industrial and general load and entire consumption shall be charged at
the rate for industrial consumption.
88
Electricity Supply Instructions Manual
SIII.3 Tariff:
Energy charges for:
SIII.3.1 General industry : 414 paise per unit
SIII.3.2 Seasonal industries including : 414 paise per unit
Cotton ginning, pressing & bailing
plants, Rice shellers and Rice bran
stabilization units (without T.G.
Sets) during the season.
Off Season : 491 paise per unit
The energy charges under paras SIII.3.1 and SIII.3.2 above shall be without
prejudice to levy of monthly minimum charges as per para SIII.6 of this
Schedule.
SIII.6.2 Ice factories and Ice (a) Rs.558/- per KW or part thereof
candies for the months from April to July.
(b) Rs.112/- per KW or part thereof for
remaining 8 months of the year.
SIII.7.1 If the connected load of a consumer exceeds the permissible limits over
and above the sanctioned load, the excess load shall be unauthorized
load. Such excess load shall be charged load surcharge at an additional
rate of Rs.750/- per KW for each default. This load surcharge shall be
without prejudice to the PSPCL right to take such other appropriate
action as maybe deemed necessary to restrain the consumer from
exceeding his sanctioned connected load. The unauthorized load so
detected shall be got removed. However, if the unauthorized extension
is up to 25% of the sanctioned load in case of green category of
industries in non residential areas and 10% of the sanctioned load in
other cases, the consumers shall not be required to pay load surcharge
and their connection shall not be disconnected. The unauthorised load
89
Electricity Supply Instructions Manual
above 10% and upto 25% of the sanctioned load so detected is to be got
regularized by the consumer. The extra load permissible shall be to the
extent that total load does not exceed 20 KW.
90
Electricity Supply Instructions Manual
SIV.3 Tariff:
(i) Without Govt. subsidy : (a) Flat Rate supply:
Rs.273/- per BHP per month
(b) Metered supply:
320 paise per Kwh
(ii) With Govt. subsidy : Rs. 50/- per BHP / per Month or 59
paise per KWH
SIV.5 Flat rate supply shall only be allowed to consumers getting supply from rural
feeders with connected load up to and including 20 BHP. The consumers with
connected load above 20 BHP shall be given metered supply only. Also the
consumers located within Municipal Limits of cities/towns or getting supply
from Urban/City/Urban Pattern Supply feeders shall be covered under
metered supply only.
SIV.5.2 20% surcharge on flat rate charges (to be taken as Rs.50 per BHP) in
case of agricultural consumers covered under flat rate/metered supply
category shall be leviable until and unless a consumer fulfils the
following requirements:-
SIV.5.2.1 Delivery pipe should not be more than 2 feet above the ground
level water channel except for the consumers who are having
underground irrigation system.
SIV.5.2.2 Bend used in the delivery pipe should not be sharp but of
suitable curvature.
SIV.5.2.3 Motor-Pump should be installed on a Pucca leveled
foundation.
91
Electricity Supply Instructions Manual
SV.1 Availability:
SV.1.1 Supply for lights, fans, appliances like pumping set and air-conditioning
units / plants, lifts, welding set, small lathe, electric drill, heater, battery
charger, embroidery machine, printing press, ice candy, dry cleaning
machines, power press, small motors etc. in non-residential premises such
as business houses, cinemas, clubs, offices, hospitals and private
educational institutions viz school, colleges and universities, hostels and
residential quarters attached thereto where such institutions / installations
are not covered under schedule DS / BS, hotels / motels, departmental
stores, shops, guest houses and restaurants. All private sports institutions /
facilities including gymnasiums will also come under this category.
SV.1.2 No separate connection / circuit under any other category will be permitted
in the premises where supply is under this schedule. However, a separate
connection in a portion of residential premises used for regular conduct of
business will be permissible.
SV.1.3 Any of the following activity carried out in a part of residential premises will
be covered under this schedule
92
Electricity Supply Instructions Manual
Note Oil Gas terminals, gas bottling plant and depots of oil / gas
companies will be charged under relevant schedule of industrial
tariff.
SV.3 Tariff:
SV.3.1 Energy charges : 519 paise per unit
Note: The tariff rates shall be increased by 25% on private hospitals & MR /
CT Scan centres obtaining continuous supply under NRS Schedule and
have minimum load of 100 KW and are supplied electricity through
independent feeder. All Govt. Hospitals and Hospitals run by charitable
institutions exempted under section-80G of Income Tax Act 1961 shall
be exempted from this levy of 25% extra tariff.
93
Electricity Supply Instructions Manual
SVI.1 Availability:
SVI.1.1 a) Supply to a residential premises for lights, fan, domestic pumping
set, Single Phase toka machine not exceeding 2 BHP and other
house hold appliances.
b) Where a portion of the dwelling is used regularly for the conduct of
business, the supply in that portion shall be separately metered
under a separate connection and billed under Schedule NRS. If a
separate meter is not obtained, the entire supply shall be classified
under Schedule NRS.
SVI.3 Tariff:
SVI.3.1 Energy charges for:
First 100 units : 311 paise per unit per month
Next 200 Units : 452 paise per unit per month
Above 300 Units. : 478 paise per unit per month
without prejudice to monthly minimum charges under para SVI.4 below.
SVI.3.2 Rebate of 7.5% on consumption charges or monthly minimum charges
shall be allowed if supply is given at 11 KV against specified voltage of
400 volt.
SVI.3.3 Energy charges for Golden Temple, Amritsar and Durgiana Mandir,
Amritsar shall be:
(i) First 2000 units : Free
(ii) Beyond 2000 units : 369 paise per unit per month
95
Electricity Supply Instructions Manual
SVII.1 Availability:
96
Electricity Supply Instructions Manual
SVII.3 Tariff:
Energy charges for:
HT/EHT (11 KV or above) : 461 paise per unit
LT (400 volts) : 489 paise per unit
Energy charges shall be without prejudice to the monthly minimum
charges leviable as per para SVII.4 of this Schedule.
Note: The tariff rates shall be increased by 25% on private hospitals &
MR / CT Scan centres obtaining continuous supply under BS
Schedule and have minimum load of 100 KW and are supplied
electricity thorough independent feeder. All Govt. Hospitals and
Hospitals run by charitable institutions exempted under section-
80G of Income Tax Act 1961 shall be exempted from this levy of
25% extra tariff.
SVII.5.2 Any Bulk Supply consumer who exceeds his sanctioned connected load/
contract demand shall be liable to compensate the PSPCL for all
damages occasioned to its equipment or machinery by reason of this
default. Without prejudice to this right, the PSPCL may cause the
service of the consumer to be disconnected without any notice.
97
Electricity Supply Instructions Manual
@ 1% of the bill amount for each 0.01 fall in power factor below 0.90. The
surcharge will be @ 2% of the bill amount for each 0.01fall in power factor
below 0.80.
Consumers with monthly average power factor exceeding 0.90 will be
allowed a rebate @ 0.25 % on the bill amount for each 0.1 rise in power factor
above 0.90.
The bill amount will mean the consumption charges including demand
charges, if any, in a month but not the bill amount payable on monthly
minimum charges.
SVIII.1 Availability:
Available for Street Lighting system including signaling system and road
and park lighting undertaken by the local bodies like Municipal
Corporations, Municipal Committees, Nagar Councils and Panchayats,
Institutions (at the discretion of the supplier) etc.
SVIII.3 Tariff:
Energy charges : 510 paise per unit plus line mtc. and
lamp renewal charges
SVIII.4.1 Category-A:
Where the initial installation of complete street light fittings and
lamps and their subsequent replacement shall be carried out at the
PSPCL's cost, the line maintenance and lamp renewal charges shall
be as under:-
SVIII.4.1.1 Ordinary lamps:
(i) Lamps up to 150 watts : Rs.16/- per lamp per month
(ii) Lamps above 150 watts : Special quotation
SVIII.4.2 Category-B
Where the initial installation and subsequent replacement of
complete street light fittings shall be done at the cost of the PSPCL
98
Electricity Supply Instructions Manual
SVIII.4.3 Category-C:
Where the initial installation of complete street light fittings and
lamps as well as their subsequent replacement shall be done at the
cost of Street Lighting consumer i.e. fittings and lamps to be supplied
by the consumer.
SVIII.4.4 Category-D:
Where the initial installation of complete street light fittings and
lamps as well as subsequent replacement of fittings shall be carried
out at the cost of Street Lighting consumer but the replacement of
fluorescent tubes shall be done at the cost of the PSPCL i.e.
fluorescent tubes to be supplied by the PSPCL.
Line maintenance and fluorescent tube replacement charges shall
be as under:-
(i) Fluorescent tubes single 2 ft 20 watts : Rs.16/- per point
per month
99
Electricity Supply Instructions Manual
SIX.1 Availability:
Available to the Railways for traction load.
SIX.3 Tariff:
Energy charges : 541 paise per unit
without prejudice to monthly minimum charges as per para SIX.4.
100
Electricity Supply Instructions Manual
SIX.6.2 Incentive:
If the monthly average power factor exceeds the threshold limit of 0.95,
incentive @ 0.25% for each increase of 0.01 above the limit of 0.95
shall be allowed on the bill amount.
SIX.6.3 For the purpose of power factor surcharge or incentive, the bill amount
shall mean the consumption charges including demand charges, if any,
in a month, but not the bill amount payable on monthly minimum
charges.
SIX.7 Single Point Delivery:
The above tariff is based on the supply being given through a single delivery
and metering point and at a single voltage. Supply at any other point or at
other voltage shall be separately metered and billed.
SX.2.4 Tariff:
Energy charges for: SP : 414 paise per unit + 100%
MS : 458 paise per unit + 100%
101
Electricity Supply Instructions Manual
SX.2.5.1 In case of temporary supply for Medium Supply and Small Power
consumers, bonafide factory lighting consumption up to 5% of
the industrial supply consumption should be billed on the
respective industrial tariff as per para SX.2.4 and the balance
consumption (if any) on tariff as per para SX.1.3 of this
Schedule.
SX.3.3 Tariff:
Energy charges for:
SP : 414 paise per unit + 100%
MS : 458 paise per unit + 100%
LS : 458 paise per unit + 100%
without prejudice to monthly minimum charges as per para SX.3.4.
SX.4.1 Availability:
Available to all large fairs like Jor Mela Fatehgarh Sahib, Hola Mohalla
Anandpur Sahib, Baisakhi Mela Talwandi Sabo (Dam Dama Sahib)
where a bulk supply connection is applied by Management / Institutions /
Govt. etc.
102
Electricity Supply Instructions Manual
SX.4.3 Tariff:
Energy charges for:
HT : 461 paise per unit + 50%
LT : 489 paise per unit + 50%
without prejudice to monthly minimum charges as per para SX.4.4.
SX.5.3 Tariff:
Energy charges for:
SX.5.3.1 Lights and fans : 815 paise per unit for the entire
consumption
SX.5.3.2 Motive load :
SP : 414 paise per unit + 100%
MS : 458 paise per unit + 100%
LS : 458 paise per unit + 100%
The energy charges under paras SX.5.3.1 and SX.5.3.2 shall be without
prejudice to the monthly minimum charges leviable as per para SX.5.4 of this
Schedule.
SXI.1 Availability
Available for High Technology green house farming (minimum area of 500
Sq. metre) having global GAP/ Hazard Analysis and Critical Control Point
Certification from agency accredited by Agricultural Produce Export
Development Agency (APEDA) and setting up a green house roof rain water
harvesting system, storage tank and reuse capability.
103
Electricity Supply Instructions Manual
SXI.3 Tariff
Metered AP High Tech. Rs. 3.57/- per Kwh
SXI.5.1
(i)Consumers will fulfill the minimum requirements for eligibility as indicated
below:
(a) Setting up a green house with a minimum area of 500 sq meters.
(b) Obtaining a Global Gap Certificate for green house cultivation
from a certification agency accredited by the Agriculture Produce
Export Development Agency (APEDA).
(c) Obtaining a Hazard Analysis and Critical Control Point (HACCP)
certificate from a certification agency accredited by APEDA or any
other recognized agency, if a packing house is an integral part of
the green house project.
(d) Setting up a green house roof rain water harvesting system,
storage tank and reuse capability. PSPCL will standardize the
specifications thereof in consultation with the Department of Soil
and Water Conservation, Govt. of Punjab.
SXI.5.2 The provisions of the OYT scheme will be applicable for the release of
a connection under this category.
Connections with a load of more than 100 KW will be released at
11 KV at the cost of the consumer. An independent feeder will be
provided at the consumers expense if uninterrupted supply is
required. Connections with a load of less than 100 KW will be
released from category-I or UPS feeders.
SXI.5.3 Peak load restrictions and monthly minimum charges will not be
applicable to connections released under this category.
SXI.5.4 The load of 3 phase power plug(s) used for equipment temporarily
connected for the maintenance and operation of a green house will be
considered as 6 KW per power plug.
SXI.5.5 PSPCL will annually take necessary steps to verify that all applicants
continue to fulfill the eligibility criteria as at (i) above for coverage
under this category. In the event of a consumer ceasing to remain
eligible, the connection released will be terminated.
104
Electricity Supply Instructions Manual
100 KW. For the consumers having load above 100 KW, if the
consumer exceeds his demand more than the Contract Demand he
will be charged demand surcharge @Rs.750/KVA.
105
Electricity Supply Instructions Manual
(SECTION - V)
METER READING AND BILLING OF ENERGY SOLD
81. METER READING:
81.1 Meter readings of various categories of consumers with loads upto 500 KW shall be
taken by the following officials:-
i) DS/NRS (loads upto 20 KW/ SP Connections) Meter reader
(except spot billing)
ii) DS/NRS (21-50 KW) / BS Connections upto 100 JE Incharge of
KW feeder
NOTE :AE/AEE/Xen (DS) will depute one LM
/AJE to assist the JE incharge of the
feeder for taking readings
iii) The checklist as per format given in Appendix-I may be prepared and status
recorded during recording of monthly reading. It will be the personal
responsibility of the Addl.SE/Sr.Xen DS to ensure that a copy of the check list
is attached with the meter reading record of every LS consumer every month
without fail.
82.1 The procedure for issue and presentation of bills and delivery thereof is laid down
in Regulation No. 30 of the Supply Code. The payment of bills, advance payment
of electricity bills, adjustment of amount paid, levy of late payment surcharge and
settlement of disputed bills shall be governed as per provisions of Regulation
No.29,31,32,33,34 & 35 of the Supply Code. Bill may not be issued where Govt.
intends to fully subsidize the electricity charges for any category of consumers.
82.2 Extension in due date under force majeure: Extension in due date shall be
allowed in the event of unforeseen circumstances beyond the control of the
consumers e.g. floods, strike by PSPCL's employees, curfew etc. Extension shall
be allowed if grace dates of payment fall within the unforeseen circumstances by
the following:
1. SE (DS) Maximum period of 7 days on one occasion
2. Er-in-Chief/CE/DS Maximum period of 15 days on one occasion
82.3 Token system shall be introduced at cash collection Centre and consumers shall
be issued a token number and his payment shall be accepted when his turn
comes. Display system shall be installed to indicate the token numbers.
82.4 The payment of the bills will be effected at the notified local collection centers of
the PSPCL or any other payment center such as authorized post offices and
banks or sewak bill collection machines (wherever installed) on any working day
during hours allocated for the purpose. PSPCL may not accept cash payment, if
the total amount payable exceeds (Rs. 5,000/-) five thousand rupees.
82.5 In case of transfer of property by sale/inheritance, the purchaser /heir will be
liable to pay all charges due and found subsequently recoverable from the
consumer as per Regulation 30.15 of the Supply Code.
83. INTERNET PAYMENT SYSTEM: -
83.1 PSPCL has launched Internet Payment System through its website
www.PSPCL.in .The website provides the following services for the consumers:
1. On-line View of current and previous bills: A consumer can view his current bill
and print a copy of his bill. A consumer can view the salient details of his
previous bills.
107
Electricity Supply Instructions Manual
108
Electricity Supply Instructions Manual
1 The accounting procedure has been laid out by the Chief Accounts Officer
/ PSPCL vide Finance Circular No___13_ dated _21-10-2009_.
2) Uploading of data:
a) M/s DOEACC Society Chandigarh, has been provided the facility for
regularly up-loading billing data into the e-payment server. This data
shall be made available by DOEACC immediately (Within 1 working
day) after processing of a specific billing group of each Circle.
b) Each CBC office has been provided with the facility for daily up-loading
of LS Billing data. Presently, this facility is available through e-mail.
However, uploading of data through username/ password on the
internet payment site shall be enabled subsequently.
For implementing the new scheme of spot billing, the instructions are given here
under:-
1) Hardware & Software:
a) Hardware:
i) For In-House Scheme: The Spot Billing Machines will be issued to Divisional
Offices for its further issue to the meter readers for carrying out Spot Billing
and Spot delivery of the bills after its preparation on the spot. One no desktop
computer with Printer and UPS shall also be provided to the Sub-Division /
Special Division or group of sub-divisions for carrying out the base computer
operations. The hardware shall form the T & P of the respective office. After
110
Electricity Supply Instructions Manual
expiry of warrantee, the concerned operation office will be responsible for AMC
and trouble-free operation of the PCs, Printers & UPS. However, the AMC of
SBMs shall be arranged by office of Director/Billing.
ii) For Through out-sourcing Agency: the respective Outsourcing Agency shall
provide for the necessary Spot Billing machines and base computer system
and shall be responsible for trouble free operation of all hardware components.
b) Software: The software for the Spot Billing Machines has been made compatible
with the software of DOEACC, Chandigarh to eliminate any chances of wrong
preparation of bills. The bills presently being prepared by DOEACC, Chandigarh
are proposed to be prepared through Spot Billing Machines. The software shall be
same for both in house and outsourced spot billing. Sr.Xen/CC, Chandigarh shall
be the Nodal officer for getting any changes made in the software as per the
required billing logics and tariffs. The software for base computer for in-house
billing shall be provided by Sr.Xen/CC, Chd whereas for Out sourcing Agency it
shall be provided by agencies themselves. The software required for entering of
advices and printing of reports shall also be arranged by Outsourcing Agencies
themselves.
2) Schedule:
a) Existing schedule for taking reading falling under various billing groups shall
continue so as to make it compatible with the DOEACC, Chandigarh and facilitating
issuing of ledgers in time.
b) The Computer Service Center will provide the detailed programme as per billing
schedule to the Sub-division which in turn will provide the same to its meter
readers / Outsourcing Agency for carrying out the above activities on scheduled
dates. The sub-division and computer service center shall ensure the timely
completion of billing of the consumers as per schedule and submission of data to
DOEACC.
deliver to the consumer on the same day or latest by next working day. Advice for
correction of information and / or adjustment shall be prepared and sent for
updation in bill ledger of next cycle.
h) The Revenue Sup./Revenue Assistant(RS/RA) will be fully responsible for keeping
the base computer virus free. An antivirus software will be separately provided for
each computer. The software must be updated at regular intervals.
i) The R.A. will take all measures to prevent any data loss like taking daily backup of
consumers billed. In the event of data loss for already billed consumers, the
DOEACC has a procedure of preparing bills on N code as the reading data is
missing. It will be the responsibility of R.A. to deliver only such bills to the
consumer for which the reading is actually not taken.
j) The Outsourcing Agencies have been authorized to accept cash payment of bills
upto Rs.1,000/-. However, all payments above Rs 100/- can be made by A/c Payee
local cheque drawn in favor of Punjab State Power Corporation limited. Post-
Dated Cheques shall not acceptable. The Outsourcing Agencies will issue proper
computerized receipts signed by the authorized representative of the agency to the
consumers desirous of making payment on the spot by cash as well as by Account
payee cheques. Outsourcing Agency representative shall ensure for the
correctness of cheques received so that these are not dishounoured on account of
that.
k) The Identity Card will be issued by the concerned Outsourcing Agency which shall
be authorized by Divisional Officer to the Staff engaged by the Outsourcing
Agencies and proper record thereof will be kept in the Divisional Office. However,
the format for Identity Card will be finalized by the office of Director / Billing, Patiala
for issuing the same to the personnel engaged by the Outsourcing Agency. In case
the incumbent to whom Identity Card had been issued is retrenched by the
Outsourcing Agency the Identity Card earlier issued will have to be returned to the
Divisional Office for cancellation and new Identity Card will be issued to the other
recruited personnel. The Identity card shall act as a proof of authorization to
prepare and collect payment against the bills rendered on the spot. This
authorization should also contain details of the Sub-Divisional/Divisional office
Mobile Nos. so that the consumer can cross verify the identity of the personnel
engaged for preparation of bills and collection of payment.
m) Different codes indicating the status of the meter are already prescribed and while
recording the reading the correct status of the meter should be inserted by the
Outsourcing Agency personnel so as to generate correct position of Key Exception.
n) The Outsourcing Agencies are authorized to perform the above activities between
8.00 AM to 8.00 PM. They will download the data of the bills generated and
payment received if any and load the data of other groups for which readings are to
be taken.
o) The Outsourcing Agency on the next working day by 11.00AM will submit
computerized statement of bills generated/issued/details of payment received for
the previous day to the concerned Sub Divisions. This will form basis for making
payment to the agencies engaged for the above activities.
112
Electricity Supply Instructions Manual
q) The Outsourcing Agencies are being authorized to do the above jobs even on
Saturday, Sunday & other holidays and the accounts will be rendered on the next
working day by 11.00 AM.
r) The cross check activity of work done by the Outsourcing Agency be done by the
field staff such as Meter Inspector/ Meter Reader / other Supervisory staff
authorized to do the job in such a way that reading of each consumers/status of
meter is cross checked for at-least 8.33% of the consumers randomly listed per
month ( list to be randomly generated by Outsourcing Agency /obtained from M/s
DOEACC / Computer Service Centers) so that meter of each consumer is checked
once a year. The checking shall be done alongwith the representative of the
Outsourcing Agency to avoid any dispute.
s) The payment to the agencies on monthly basis for the work done will be made
promptly by Divisional Offices as per terms and conditions laid down in the Work
Order. The concerned OP Division shall check the Billing Accuracy of the billing
work done by the Outsourcing Agency and impose penalties upon / allow
incentives to the Outsourcing Agency as per the Work Order.
t) The proper record of receipts issued through Spot Billing Machines will be
downloaded by the Outsourcing Agency and its reconciliation at Sub Divisional
level will have to be done on day to day as well as on monthly basis to ensure that
the cash collected as per receipts tallies with the cash/cheques collected by them.
u) Each Sub-division shall maintain the following record in the formats given below:-
PART A [ Record of Data loading on SBM]
SBM Total Date Billed Billed Records Error Cash File Signat
No. Recor Records Recor uploade Recor Collectio Name ure of
ds ds up d into ds n & UDC/R
to BCS Records Authorizat A
sent to ion for
CSC Re-Use of
SBM by
R.A.
1101 1270 1.8.09 150 150 150
2.8.09 125 275 125 125
3.8.09 110 385 90 20 110
TOTAL
113
Electricity Supply Instructions Manual
v) Prevention of Data Loss: The RA / Supervisor and the Meter Readers shall
ensure that data from the SBM has been correctly downloaded into the base
computer and verified before the existing data in the SBM is overwritten by new
data.
w) The consumers will be allowed clear 15 days time from the date of presentation of
the bill as per Commercial instructions for making payment of the energy bills
rendered on spot. However, 2 days earlier allowed for presentation/delivery of bills
has not been allowed as bills will be rendered by the meter reader/Outsourcing
Agencies on spot.
x) Previously, one due date of issue and one date of payment was mentioned for
each ledger by M/s. DOEACC, Chandigarh. Now with the introduction of SBMs,
different issue/due dates will be appearing in the same sub-group of consumer's
ledgers.
y) The TDCO will be issued for the sub-group as a whole as one group can have
different due dates. This work will be continued to be done as before by
M/s.DOEACC, Chandigarh.
z) PDCO will be issued as before as PDCO is issued after 30 days from the date of
effecting the TDCO and its final bill will also be rendered by the Sub Divn. after
adjusting ACD etc.
ff) For Out-Sourced Spot Billing: The advices shall be taken from the concerned
sub-division and Division by the Outsourcing Agency and the same shall be
punched in soft form which shall be verified by the subdivision. Handing over
and taking over advices shall be properly recorded by the Operation Sub-
Division in the Advices Movement Register.
114
Electricity Supply Instructions Manual
Sr. Date of Advice No. of Total Date Source Data Total Balance
No. handin No. pages no. of Receiv soft entries in Reconcilia
g over entrie ed copy/hard Soft tion
s copy copy Remarks
checked by
The Operation Sub-Division will submit the Advices in Soft Form to the
concerned Computer Service Center as per Schedule.
11) Availability factor / Billing Accuracy: After each billing cycle the Availability factor /
Billing Accuracy as per the Work Order shall be calculated and penalty if any shall be
imposed or incentive given accordingly by the Sub-Division / Division.
12) There may be cases where the consumer to whom the billing has been done through
SBM may have some queries about the details of the bill rendered to him by the
Outsourcing Agency. For this, necessary details/mini-ledger ( Billed Report,
Exception Report, Abstract of Exceptions, Unbilled Report Summary, Payment
Collection Report] shall be got down-loaded from the Base Computer / Outsourcing
Agency on daily basis and delivered to Sub-Division so that Sub Division may be in
a position to reply to the queries, if any, raised by the consumer.
13) Wide publicity may be given in the concerned areas, villages, panchayats for which
necessary pamphlets will be got printed from Head Office and will be supplied to the
Divisional Offices, copies of the above pamphlets may also be placed in Gurudwaras
& Temples for awareness of the consumers about this facility which is being provided
to the consumers at their door step.
14) Training: Training to PSPCLs staff for spot billing and base computer shall be given
by Sr.Xen/CC, Chd or DD/CC,Ldh or any AE/Comp deputed by them to do so.
Training to employees of agency shall be imparted by them only.
15) Beat Mapping: The beat mapping of the consumers in each division shall be done by
the Outsourced Agency and stickers shall be fixed on the MCB/meter indicating the
consumer name, account no, address. The soft copy and hard copy of the beat
mapping shall be handed over by the Outsourced Agency to PSPCL. The
AE/AEE/XEN(Op) shall verify the correctness of the beat mapping. The Outsourced
Agency shall also carry out the completeness of address with land mark if any. They
shall point out corrections in feeders/transformer/ledgers if found actually not correct.
Operation sub divisions shall provide the necessary support for this and shall also carry
out the necessary corrections in the master record of the consumers based on the
same.
16) Stationery: The stationery for bill rolls for machines or for ledgers or MIR reports shall
be arranged by Outsourced Agency themselves. The formats and paper quality shall
be approved by the office of Director/Billing or his representative appointed by him. In
case of in-house billing the stationary, ribbons etc shall be provided by CC Chandigarh
through concerned CSC.
85.2 Metering equipment for loads exceeding 100 KW shall be checked by the MMTS
atleast once every year or as specified from time to time.
In order to stream line and to simplify the input data handling process for LS/BS/RT
consumers on the pattern of already existing input advices system for SP/MS categories,
the distribution sub divisions, will send the input data on newly introduced advices as
specified below:
1. Advice No. L51 for Master File.
2. Advice No. L52 for Change of Meter (MCO).
3. Advice No. L53 for Change of C.T./P.T. (SJO).
4. Advice No. L54 for Sundry Charges/Allowances.
5. Advice No. L55 for PDCO/RCO.
6. Advice No. L56 for E.D. Exemption.
7. Advice No. L57 for Peak Load Exemption.
8. Advice No. L58 for Seasonal Industry.
9. Advice No. L59 for Change in Name/Feeder Code/Type/Connected Load/C.D.
10. Advise No L60 for compensation assessed/adjusted/realized on account of
theft of energy/UUE & Unauthorized extension cases.
The formats of advices are given in the appendix-II. The CB Cell will not accept any other
form of input data. The following instructions for filling advices & to ensure validity of input
data must be strictly followed by the operation offices.
(i) The formats of all the above advices are available in the concerned CB Cell.
The respective advices must be sent on the specified format only.
(ii) The distribution sub division will not send any other documents with the
advices, unless specified on the advice itself or specifically asked for.
(iii) The input advices will be thoroughly checked before submission to the CB Cell.
The AE/AEE/XEN (DS) will append his signatures along with official stamp on
each advice.
(v) The distribution sub division will properly maintain master file as per already
existing instructions for all LS/BS/RT consumers and all the relevant record
pertaining to the consumer like A&A form, Test report, Clearances, NOCs,
Affidavits ,SCO, MCOs, SJOs, TDCO , PDCO , RCO etc. must be retained in
the Master file.
(vi) All the advices are necessarily filled from the documents existing in the master
file, sundry charges & allowances register etc. The distribution sub division
will produce original documents pertaining to any consumer as and when
required by CB Cell or Audit Organization.
(vii) The distribution sub division, under no circumstances will amend the bills
raised by CB Cell. Any discrepancy in the bill on account of wrong input or
otherwise will be immediately brought into the knowledge of CB Cell and a
correct bill will be got issued.
116
Electricity Supply Instructions Manual
117
Electricity Supply Instructions Manual
Instructions for operating bill payment machines installed on built operate own
and maintain basis are as under: -
1. Machines are to be operated on 24 hrsX7 days basis on all days including
holidays.
2. From 7.00AM to 11.00PM during the day on all days including Sundays and
holidays, the firm shall provide the machine attendants who shall be
responsible for keeping the machine in working order and shall coordinate with
118
Electricity Supply Instructions Manual
the other persons for software and hardware support. They shall do the job to
maintain the machine and also to guide the consumer in making payment.
They shall upload the data and down load the data. They shall be in proper
dress code of T-shirt with cap/turban and shoes
3. Chowkidar already available in the Sub Division/Location shall take care of the
machines during 11.00 PM to 7.00 AM. In case no Chowkidar is available,
SE/Sr. Xen/DS concerned shall provide the Chowkidar or security guard of
PESCO during 11.00 PM to 7.00 AM in the night.
In no case the set of keys which are meant for RA or other authorized official of
the Sub Division/Division and the software code should be given to the
machine attendant. Further, the cash and cheques should be evacuated,
counted and tallied with the Bill Payment Machine Evacuation Report
generated for the period by the RA or the authorised official of the Sub
Division/Division himself. Machine attendant shall accompany the cashier/any
other person authorized by the nodal subdivision to the bank for depositing the
cash evacuated from the machine. Any currency note refused by the bank
being mutilated or fake will be replaced by the firm within 2 days. Strict
instructions in this regard should be issued to the concerned official/officers.
119
Electricity Supply Instructions Manual
authorized person shall put a note in token of it on the report and accept the
payment. Firm shall reconcile it within 2 days. Any resultant shortage after
reconciliation will be deposited by the firm to the PSPCL.
9 The name and telephone number of Service Coordinators have been given to
each Sub-division. The Service Co-coordinators of concerned site may be
contacted in case of BPM problem. In case they are not able to attend the
problem, then their Manager may be contacted. In case the problem is still not
solved then the matter shall be reported to AEE/CSC or Sr.Xen/CSC
concerned.
10 Identity Cards shall be issued by M/s Forbes to their attendants and service
coordinators. AE/AEE/DS or Sr. Xen/DS. Divn. must ensure that the machine
operator is wearing the Identity Card.
12 The concerned AEE/AEE or Sr. Xen shall get spot billing data uploaded daily
or on alternate days and hand over through pen drive/CD to the machine
attendant for uploading the same on machines. The payment data from the
machines shall also be downloaded on the same frequency and handed over
by attendant for sending to DOEACC.
13 Nodal Sub Division shall maintain the machine maintenance register to record
the machine up time/down time and calculate the total uptime of machine.
14 The machines are provided with two cash chest each with a capacity of about
1200 currency notes. One chest will be in service and other is spare. The
AE/AEE/XEN of concerned Sub Divn. Shall make arrangements if required, to
change the extra spare chest with the existing chest on daily basis when the
main chest becomes full early or between 4.00 PM to 5.00 PM so that the
chest space is available in the night after working hours.
16 Bills shall be raised by the firm for each machine on monthly basis. Payment to
the firm shall be made promptly by the Sr. Xen/DS of the concerned division as
per clause no. 16 of the work order. Penalty as per Clause-19 of the Work
Order shall be deducted while making the payment.
17 M/s Forbes shall ensure proper cleaning of the room, machine etc. They shall
provide the dust bin, foot mat and table or chair as required. However, Civil
Maintenance, cleaning of surroundings, power supply, lamps changing etc. is
in the scope of PSPCL and shall be got done by AE/AEE/DS or Sr. Xen/DS
concerned.
19 M/s Forbes shall provide One instruction Board for operation of the machine
and another Board with "Machine in Service/Machine out of Service"for each
machine.
120
Electricity Supply Instructions Manual
20 Second LCD provided on each new machine at 25 new locations shall display
advertisement to be obtained by Forbes as per Clause 2.7 of the Work Order.
In case, any new advertisement is displayed or changed by the Forbes,
Concerned/nodal subdivision shall immediately intimate to the concerned
service center for further intimation to Sr.Xen/CC, Chandigarh. The share of
PSPCL of revenue of the same as per the Work Order shall be deposited with
Sr.Xen/CC, Chandigarh. The contents of the advertisement shall be approved
by Director/Billing.
21 Wide popularity may be given of bill payment machines like news in local news
paper, advertisement on local cable channel, posters can be pasted in the Sub
Divisions or Cash Counters to ensure that the consumers are aware of this
consumer friendly facility available to them for making payment. It is also to
ensure that the number of transactions are more than 3000 nos per month
which are minimum assured to be paid to the firm.
b) Bank Challan Report for Pay in slip for cheques (Bank statement) -daily
c) Segregation report (Monthly)
d) Cancelled Transactions report (daily)
e) Summary report.
f) CCR report for any period any time as per requirement for MIS.
g) Details of payment received ( Advice-90 or Dump data)
121
Electricity Supply Instructions Manual
24. The Accounts circular no 13/2005 shall be followed for accounts instructions.
122
Electricity Supply Instructions Manual
(SECTION-VI)
RECOVERY OF UNPAID DUES FROM DEFAULTING CONSUMERS
91 DISCONNECTION FOR NON PAYMENT OF ELECTRICITY CHARGES
91.1 Every consumer is expected to make the payment of his dues by the 'due date'. In
case he fails to discharge the liability, his premises will be liable for disconnection
under Section-56 of the Act. The procedure laid down in condition no. 31 of COS
read with Regulation 39 of Supply Code shall be adopted in the matter of
disconnecting the premises of various categories of consumers, who fail to clear
the bills for electricity etc. within due date. Notice for disconnection must be
issued next day after the due date as per regulation 39 of Supply Code. The
accumulation of defaulting amount shall be the direct responsibility of RA /
AE/AEE/Xen (DS).
91.2 At the time of disconnection meter readings shall be recorded and it shall be
compared at the time of reconnection so as to ensure that no energy was
consumed during the period of disconnection. Simultaneously list of such
disconnected consumers shall be handed over at the concerned complaint centre
for entry in a separate register so that complaint staff is aware of these cases and
if the staff detects any unauthorized reconnection, intimation thereof is given to
AE/AEE/XEN (DS) immediately for taking further action in the matter.
92.2 If a disconnected consumer does not seek reconnection within a period of one
month, the meter shall be removed and security consumption shall be adjusted
against the defaulting amount. The service line must not be allowed to remain idle
for more than 6 months. However, where SE/Dy.CE (DS) gives approval in
writing that there is a definite possibility of connection being reconnected, the
service line and equipment be allowed to remain in position beyond six months
but not beyond one year.
92.3 The disconnected consumers who are defaulters of PSPCL may sell their
premises /property without any intimation to PSPCL. If this happens, the chances
of recovery of defaulting amount become remote. Therefore, it is desirable that
the field officers may intimate the revenue authorities like SDM/Tehsildar
regarding the amount to be paid by the consumer to the PSPCL so that if any
transaction regarding sale or purchase of the property takes place, the revenue
authorities may be in a position to recover the outstanding amount due to the
PSPCL at the time of such a sale or purchase and pass on to PSPCL.
Compliance of these instructions need to be monitored by Sr.field officers and in
case it is noticed that the Sub divisional Officers/Officials have not taken due care
in informing the revenue authorities, then in that case if recovery is not possible
due to sale/purchase of the premises/property, the said amount would be
recoverable from the officer/official responsible for not intimating to the revenue
authorities.
123
Electricity Supply Instructions Manual
i) The Sr.XEN/ASE (DS) shall pursue the cases with the legal section directly for
taking legal opinion, whenever required.
ii) The cases where the suit for recovery of defaulting amount or for vacating the
stay, if any ordered by the court, is to be filed on behalf of the PSPCL, it shall
be filed within the stipulated time limit in consultation with the Legal Section.
However, in case any clarification regarding sales/commercial matters is
required, the specific point maybe separately referred to the Commercial
Organization for clarification or this may be discussed at personal level but well
in time. Field officers of the PSPCL shall be apprised of the law of limitation
and the time limits within which a case/appeal is to be filed in the various
courts. Delay on the part of the lawyer or any of the officer/official of the
PSPCL shall not deprive the PSPCL of opportunity of filing appeal in the next
court.
iv) The AE./AEE/XEN (DS) will ensure that at the time of reconnection of
Seasonal Industries, the defaulting amount is got deposited before
reconnection is allowed. No reconnection shall be allowed without the
recovery of defaulting amount. Normally the injunction orders obtained in the
Ist Instance during last seasonal period become infructuous where the
premises were got disconnected by the consumer through a specific request
for availing the seasonal benefits.
If unanimity is not reached while taking a decision in the Circle / Zonal Dispute
Settlement Committee, the majority decision will be applicable. However, the
minutes to be recorded shall be self-speaking and views of the dissenting
member, shall be indicated alongwith the operating part of the decision
specifically.
92.6 Seeking good offices of the Govt. : In respect of following consumers legal
proceeding shall not be taken until the procedure outlined below fails to yield
fruitful results. Nevertheless, the outstanding amount shall not be allowed to
become barred by period of limitation.
124
Electricity Supply Instructions Manual
iii) PSPCL Employees: The arrears shall be recovered promptly from the
employees of the PSPCL. In case the employee has been transferred to some
other station, a reference shall be made to his Sr.XEN/ASE(DS) concerned to
effect recovery from the pay bills of the official/ officer and remit it to the office
concerned.
93.2 Limitation:
Under Section 56(2) of the Act no sum due from any consumer shall be
recoverable after the period of two years from the date when such sum became
first due unless such sum has been shown continuously as recoverable as arrears
of charges for electricity supplied.
125
Electricity Supply Instructions Manual
payable every month regularly failing which the premises of the consumer shall be
liable for disconnection. SE/Dy.CE(DS) may however, increase the number of
installments up to 15 in extreme hardship cases. Interest at short term PLR rate
of SBI shall be payable on the amount of installments for the period after due
date.
93.5 No installments for Current Bills: The concerned (DS) officers are not
competent to grant stay or to allow installments against payment of the current
energy bills.
i) Levy of LPS for failing to make payment: The total discount/surcharge where
applicable shall be divided in equal installments and in case the consumer
does not make payment of installments by the due date, the discount be
forfeited/surcharge be levied in respect of that installment only.
ii) The default in payment of installments on the part of the consumer, shall
render his premises liable for disconnection.
iii) There may also be some cases where the PSPCL may not have rendered the
current energy bills regularly in the past and the consumer is asked to make
payment of the bills for more than billing cycle in lump sum. In such cases, the
current energy bills shall be rendered separately and recovered as a regular
feature. The remaining amount other than the current energy bill shall be billed
separately and the payment of the same may be allowed to be made in
installments:-
1. AE./AEE/XEN(DS). : Up to three installments
2. Sr.XEN/ASE(DS) : Up to Six Installments
3. SE./Dy.CE(DS) : Up to Ten installments.
The aforesaid benefit of payment in installments is to be allowed on the
express request of the consumer if the amount of arrears is heavy as
compared to the normal monthly energy bills. The number of installments shall
be decided on the basis of merits of the case.
95.1 Following officers are competent to sanction the dismantlement of service lines
which have remained idle for 6 months or more or where connection has
remained disconnected for less than six months but theft of energy is
apprehended:-
SE/Dy.CE : Full Powers
Sr.XEN/ASE(DS) : Rs. 50,000/-
AE./AEE/XEN(DS). : Rs. 25,000/-
95.2 All dismantled material shall be entered in the dismantlement register CA-104
and then returned to stores. A monthly report of such dismantlement shall be
sent to SE(DS).
126
Electricity Supply Instructions Manual
(SECTION-VII)
UNAUTHORIZED USE / THEFT OF ELECTRICITY
The cases covered under Section 126 of the Act in regard to unauthorized use of electricity
(UUE) and the cases relating to theft of electricity covered under Section 135 of the Act shall be
dealt with in accordance to the provisions of Regulation No. 36 & 37 of Supply Code.
b) The following officers of the PSPCL are designated as Assessing Officers as per
notification No. 1/60/03-EB(PR)/1186 dated 27.12.04 of the Govt. of Punjab to make
assessment of charges payable by the LT & HT/EHT consumers in case they are
found indulging in unauthorized use of electricity U/s 126 of the Elecy. Act-2003:-
Table-1
Category of consumers Assessing Officers
All HT consumers above : CEs of the Operation Wing of respective
1 MW load Distribution Area
All HT Consumers upto 1 : SE/Dy.CEs of Operation Wing of the
MW load Distribution Area.
All LT Industrial : Sr.Executive Engineers / Addl.SEs of
consumers Operation Wing of the Distribution Area.
All other LT consumers. : Assistant Engineer /Assistant Executive
Engineers / Executive Engineers of Operation
wing of the Distribution Area.
The Assessing Officers as mentioned in Table-1 can inspect any place or
premises or equipments, gadgets, machines, devices found connected or used and
also records maintained by any person. The Assessing Officer shall issue
provisional assessment orders as per annexure-I of this section within 48 hours of
the inspection.
The consumer/person served with the order of provisional assessment may
accept such assessment and deposit the assessed amount with the PSPCL within
seven days of the order served on him.
127
Electricity Supply Instructions Manual
128
Electricity Supply Instructions Manual
Enforcement Officers:
1. All categories of consumers with Any Officer of the Enforcement Wing
loads upto 500 KW not below the rank of AEE ( within his
jurisdiction).
2. All categories of consumers with Any Officer of the Enforcement Wing
loads above 500 KW not below the rank of Sr.Xen (within his
jurisdiction).
MMTS Officers:
Medium Supply / Large Supply / Any Officer of the MMTS Wing not
Bulk Supply. below the rank of Sr. Xen/ MMTS
(within his jurisdiction).
B) Enforcement Officers
i) All categories of consumers Any Officer of the Enforcement Wing
with loads upto 500 kW not below the rank of AEE within his
jurisdiction.
ii) All categories of consumers Any Officer of the Enforcement Wing
with loads above 500 kW not below the rank of Sr. Xen within
his jurisdiction.
C) MMTS Officers
MS/LS and Bulk Supply Any Officer of the MMTS Wing not
below the rank of Sr. Xen within his
jurisdiction.
(ii) Where theft of Electricity is prima facie established, the authorised officer shall
assess the charges payable by the consumer/person benefited by such theft
as per procedure laid down in Annexure-8 of the Supply Code (read with Regn.
129
Electricity Supply Instructions Manual
No.37). The assessment amount shall be intimated through BILL CUM SHOW
CAUSE NOTICE under section 135 of the Act (Annexure-4 at the end of this
Section) within 24 hours of the establishment of theft of electricity.
In case of consumers indulging in theft of Electricity through by-passing
the meter the relevant demand factor shall be applied for making assessment
of charges as per annexure-8 of the Supply Code.
(iii) A consumer/person not satisfied with the assessment order may prefer within
fifteen (15) days of the assessment a representation before the Designated
Authority (DA),
The Commission has designated the following officers for discharging the
functions of designated authority:
Table-6
i) All domestic, Bulk Supply = SE/Distribution of the
Agriculture and Commercial respective areas.
connections (LT & HT)
All Industrial SP Connections = SE/Distribution of the
respective areas
ii) All LS & MS industrial = CE/Distribution of the
connections respective areas.
ii) The Govt. of Punjab vide notification No. 1/27/05-EB (PR)/204 dated 22.3.06
has notified the following rates of compounding charges in case of theft of
energy under section 152 of EA-2003:-
Table-7
Industrial Services (SP & = Rs.10,000/- per KW or part
MS) thereof of sanctioned load.
LS (Gen. & Power = Rs.10,000/- per KW or part
Intensive) thereof of sanctioned load.
or
Rs.10,000/- per KVA of Contract
Demand whichever is higher.
Commercial/NRS = Rs.5,000/- per KW or part thereof
of sanctioned load.
Agriculture = Rs.2,000/- per BHP or part
thereof of sanctioned load.
Other Services (Domestic = Rs.3,000/- per KW or part thereof
& Bulk Supply) of sanctioned load.
130
Electricity Supply Instructions Manual
ii) In respect of Metering for LS/BS consumers where CTs/PTs are involved, the
test terminal block where provided, meter terminal cover and CTs/PTs
chamber need to be sealed carefully and properly by the DS. officers who
have been assigned the job of sealing such metering equipment. Such seals
shall not be broken without (a) the knowledge of the sealing officer/official,
and proper record of broken seals shall be kept. Seals shall be affixed
expeditiously as and when the same have to be broken for attending to faults
etc. The metering equipment in case of other industrial connections shall also
be sealed properly and expeditiously by the competent authority.
iii) The entry and exist holes for the cable in CT/PT chamber shall be plugged by
putting suitable size of cable glands.
131
Electricity Supply Instructions Manual
iv) There shall be no joint in the CT/PT extension leads and the length of the
leads shall be limited to the minimum required. The joints between the
extension leads of CTs and leads connecting the meter shall be crimped so
as to have solid joints. PT leads without any joint shall be soldered/crimped
on each phase of the service cable so as to achieve solid connections. MCB
and CT/PT chambers need to be placed adjacent to each other and the
CT/PT leads shall pass through the GI Pipe welded on the CT Chamber and
connected to the MCB in such a way that the leads are not accessible to the
consumers. Drawing depicting the correct arrangement shall be circulated to
the concerned officers.
v) The length of extension leads of the CTs/PTs shall be sufficient for taking to
the meter terminal block to eliminate joints and the wires shall preferably be of
red, yellow, blue and black colours for clear distinction and to facilitate quick
checking. The suppliers may be asked for making provisions of sufficient
lengths of extension leads in the CTs/PTs.
vi) Combined CT/PT units must be installed for all HT metering equipment and
their covers shall be sealed properly so as to avoid access to the connections.
Separate CTs outside the combined unit must not be installed under any
circumstances.
102.5 In order to avoid disengagement of potential leads which are connected at the
joints following measures may be taken: -
i) Remedial measures: The joint between PSPCL service cable and consumer's
main cable shall be taken out of the CT/PT chamber on load side. For the
existing connections these maybe done in a phased manner, and for new
connections, the joints must be made outside CT/PT chamber at the time of
releasing the connections. Drawing showing correct arrangement shall be
circulated to the concerned officers from time to time.
ii) The PT connections shall be made by cutting insulating material of each phase
of PSPCL Service Cable inside the CT/PT chamber and these maybe soldered
so as to ensure solid connections.
ii) Impression of ME seals may be stamped on the corners of the meter index
plate with indelible ink so that it can not be rubbed off.
132
Electricity Supply Instructions Manual
iv) ME seals of the meters transferred from the jurisdiction of one ME Lab to other
shall be replaced by the ME Lab in whose area meters are to be installed. No
sealer for ME seals shall move with the employee even on transfer and shall
be kept in a locker with double key system to be maintained in the office of ME
Sub-Divn.
v) Energy meters with tampered/fake M&T seals or small holes made in the meter
body for the purpose of stealing electricity are replaced indiscriminately by
declaring such meters defective with ulterior motives after a short interval of
time so as to avoid detection of such malpractices. These meters are returned
to ME Lab. after a long period for repairs and recalibration. Remedial
measures against such a course of action are:-
a) Detailed investigations must be carried out in each and every case before
the meter is replaced with one or the other plea so as to curb the
tendency of indiscriminate replacement of tampered meters. Action shall
be initiated against the officer/official who removed the meter and did not
return the same to the ME lab immediately.
b) The meters, which are declared defective and are removed must be
returned to ME/S/Divn. within a maximum period of one week.
c) Test results of defective meters, before their repair and recalibration, shall
be obtained and recorded. The cause of defect shall also be established
and recorded. Genuineness of ME seals shall also be checked and
recorded.
vi) The locked and nil consumption cases be got investigated by the AE/AEE
(DS).
102.8 The naked LT terminals of the distribution transformers including that of the cable
may be empire taped properly and thereafter these joints may be provided with
paper seals with the signatures of the SR.XEN/ASE.These paper seals may be
protected against any type of damage by providing transparent plastic paper
suitably.
102.9 ME seals to remain intact: It shall be ensured that the consumer is not allowed to
tamper with the M&T seal which encloses the metering mechanism. Keeping a
watch over the consumption of the consumer of the consumer and checking the
same with the theoretical consumption or the consumption of similar consumers
can give a clue as to whether there is a possibility of the cyclometer of the
mechanism having been changed in electro mechanical meters. Normally such
mischief will be possible in connivance with the trained staff of the PSPCL. It will,
therefore, be useful to replace such meter with solid-state meter.
102.10 Meters and CTs of matching ratio: All out efforts may be made to install the
meters and CTs of the same current ratio so as to eliminate the multiplying factor.
102.11 Multiplying factor to be indicated in red ink: Where meters and CTs of different
current ratio were/are installed due to reasons of non-availability of matching CTs,
the multiplying factor must be indicated in red ink on the consumer case, meter
reading book (Kalamju) and ledger so that it could be applied correctly. It shall also
be written in indelible ink on the meter. AE./AEE/XEN shall have a consolidated
record for all industrial and three phase connections in a bound register for all such
connections which have multiplying factors. Such register shall be updated
whenever there is any change in the meter or CTs.
102.12 Performance of Meter Inspector: A proper control shall be exercised on the work
of Meter Inspectors who shall submit their reports to AE./AEE/XEN(DS). daily.
Points raised by the Meter Inspector shall be immediately attended to by
AE./AEE/XEN(DS). Who is responsible for immediate compliance within 24 hours.
However, the Meter Inspector shall bring serious and suspicious cases to the
notice of the Sr.XEN/ASE (DS) also.
102.14 In order to detect whether in single phase connections having E/M meters, the
consumer has not interchanged the neutral and phase lead, the meter Inspector
shall put on heavy load to see whether the meter is functioning properly or not.
JE/AAE shall be able to detect such cases.
134
Electricity Supply Instructions Manual
ii) In the PSPCL's colonies a separate feeder for residences shall be run and a
KWH meter installed at the sending end to register the entire residential
consumptions. A monthly comparison be made between the readings of this
KWH meter with the total consumption by the PSPCL's employees residing in
the quarters.
102.17 Following checks on the meters of the employees shall be exercised by the
various officers/officials:-
i) The initial sealing of meter terminal cover may be done by JE who will be
held responsible in case of wrong connections.
ii) Meter Inspectors shall check the meters of all the employees residing in the
towns, atleast once in 2 months and ensure that they are in working order,
seals are intact and no means are being employed for stealing energy.
Cases of low consumption shall be investigated and report submitted to the
AE./AEE/XEN, besides checking of the meters and the service lines of the
PSPCL Employees as given below and seal the meters in token of check:-
a) Employee staying in the PSPCL Colonies : Once in Two Months
b) All other staff staying in town. : 5% every month
102.18 The Meter Inspector will keep the readings of the meters installed at the premises
of PSPCL employees taken by him separately in the Check Register and put up
for scrutiny to the AE./AEE/XEN(DS). who will compare them with the normal
consumption expected from the employees corresponding to status. In the event
of large discrepancy, matter shall be investigated thoroughly and
Sr.XEN/ASE/SE(DS) and the CE(DS) apprised of the position for further action.
ii) The following officers/officials will be held responsible with respect to the
specified category of connections as detailed below-
135
Electricity Supply Instructions Manual
103.1 In order to monitor the recovery of assessed charges from the consumers on
account of detection of unauthorized use of electricity (UUE) / theft of electricity,
separate job control register (JCR) shall be maintained in the DS sub-division.
JCR will be issued from the divisional office, the record of which will be maintained
like S.M.B. This register will be properly numbered at the time of issue and
attested by Sr.XEN/ASE. The entries in the JCR shall be made as per the
prescribed proforma.
All recoveries effected from the consumer shall be recorded in the JCR. Till
such time the entire assessed amount is realized, the same shall be considered
as a disputed amount and shall be reflected as such. A return of al such cases
shall be submitted every month through the SE./DCE (DS) to CE(DS) on the
prescribed proforma. This return shall for a part of MIR and shall be reviewed by
the PSPCL in its periodical meetings.
103.2 This register shall be handed over by the concerned official/officer to his
successor.
103.3 Inspecting officers during their inspection shall ensure that these registers are
being maintained and proper follow up action is being taken expeditiously.
103.4 The assessed amount shall be debited to the consumer through a separate bill
after recording necessary entry in the sundry charge and allowances register
(SOP-6). The recoverable amount shall be split up for the current year and the
previous year. The amount shall be considered as disputed / arrears amount and
regularly shown in the electricity bills until the same is deposited by the consumer.
In theft cases where the consumer has gone to the court and has obtained stay
orders against the recovery. The entire amount shall be shown as disputed /
arrears amount in the bill. However, in cases where the consumer has opted for
settlement through Appellate Authority / Designated Authority or compounding of
offence, 1/2 of the amount or as decided by the competent authority shall be
recovered through SC&A register and the balance amount shall be shown as
disputed / arrears amount till the decision/recovery.
In order to arrest the tendency on the part of the consumers to indulge in unauthorized
use of electricity (UUE) or theft of electricity or extensions in load, it is essential to
conduct periodical checkings. Such checks must be exercised by the concerned
officers as per schedule.
i) All DS/ NRS / industrial and Bulk Supply connections with load up to 50 KW in
the jurisdiction of J.E. shall be checked by him at least once in every six
months). All other three phase connections shall be checked by him at least
once a year in addition to carrying out checking of 50% single phase
connections. JE,s are authorized to check the connections up to the point of
supply.
ii) The AE/AEE/XEN (DS) shall check all the connections except LS/BS/RT
(HT/EHT) having connected load more than 50 KW at least once in every six
months. Additionally, he will check all the small power connections at least
50% ( not less than 250) of the other 3 phase and 10% general connections
each year.
iii) The Sr.XEN / Addl.SE (DS) shall check all the connections except LS/BS/RT
(HT/EHT) having connected load more than 100 KW in his jurisdiction at least
once in every year. Additionally, he will check 5% of the three phase industrial
connections having load less than 100 KW.
136
Electricity Supply Instructions Manual
iv) The Dy.CE/SE (DS) shall check all the connections except LS / BS / RT (HT /
EHT) having load more than 500 KW every year. Additionally, he must carry
out random checking of other 3 phase connections having load less than 500
KW.
v) Deleted
i) Enforcement and MMTS staff shall normally carry out checking with the
assistance of operation officers, Sr.XEN/ASE (Enf) shall associate Sr.XEN/
ASE(DS) or the AE/AEE/XEN(DS) as per availability. However, Sr.Xen/ASE
(Enforcement/MMTS) shall also exercise independent checks as per schedules
laid by their controlling officers.
ii) Report of checking must be complete and comprehensive. Where the meters
are found slow, the observations shall not be recorded as such but the
performance of the meter/metering equipment be got checked immediately from
ME/MMTS for arriving at correct inference. Signatures of the representative of
the consumer may invariably be obtained on the report even if he may have
dissenting views. If the consumer does not sign in token of checking having
been conducted at his premises in his presence or that of his representative, the
fact shall be specifically recorded in MOI. The memo of inspection (MOI) and
seizure shall be jointly signed by the enforcement and the operation staff. If the
checking is done by one agency, the report maybe signed by atleast two
officers/officials. Erasing, cutting./over writings shall be avoided in the memo of
inspection and seizure.
iv) The Enforcement/DS Staff shall check connected load, according to their
competency as per clause 29.4 of COS. In case of unauthorized use of electricity
(UUE) and theft of electricity, the memo of inspection and seizure must indicate
load found connected with the mains at the consumer's premises and the details
as to how the same was being carried out by the consumer, evidence if any,
seized and along with their observations leading to inference drawn by them.
The authorization of the officers is indicated in Table 1 & 3 given under
Instruction No. 101 above.
137
Electricity Supply Instructions Manual
iii) The Sr.XEN/ASE/SE/Dy.CE(DS) while on tour shall check that such registers are
being maintained and the checking as prescribed above is being actually carried
out and follow up action taken promptly.
iv) Quarterly return indicating the details of such inspections and the progress
achieved must be submitted to the next higher office regularly.
v) The observations of the checking shall be passed on to the Billing Agency for
compliance, wherever necessary.
>>>>>>>>>>>
138
Electricity Supply Instructions Manual
Annexures
to
Section VII
139
Electricity Supply Instructions Manual
ANNEXURE-'1'
Dear Sir,
Your premises having electric connection with A/C No. ________ was inspected
by ___________(Name, designation of the authorized/assessing officer) on (date)
____________ at_______ ( AM/PM).
2. During the above inspection, the following acts of unauthorized use of electricity were
noticed.
i)_____________________
ii)__________________________
3. On a/c of above said unauthorized use of electricity, the following charges amounting to
Rs. ____ are assessed as payable by you. The details of amount assessed are as
under:-
____________ ( Here give detailed/ calculation)
4. You are hereby requested to deposit these charges within 7 days of the service of the
notice in the office______________sub-division, PSPCL______________to avoid
further action.
OR
You may submit objections, if any, within seven days of the receipt of the notice. After
analyzing your reply by the assessing officer .i.e ______ (designation), you will be
provided a personal hearing, if required, within 15 days of the submission of your reply.
Final order of assessment will be passed only after your personal hearing by the
assessing officer.
Assessing Officer,
___________(Designation)
140
Electricity Supply Instructions Manual
ANNEXURE-'2'
To
_______________________
_______________________
Dear Sir,
2. You were given opportunity to file objections and or were afforded reasonable opportunity
to personal hearing.
3. After considering the objections and/or submissions made during hearing given to you
on____________(date) at_____________(place), the assessing officer has reached to
the conclusion that unauthorized use of electricity has taken place.
5. It may be intimated that if you are not satisfied by this final order made under section 126
of E.A.2003, you may prefer an appeal within 30 days of this order to the Appellate
Authority notified by the Govt. of Punjab i.e.____________________(Indicate here the
appellate authority such as DC,ADC,SDM etc.) by depositing one half of the finally
assessed amount in cash or byway of bank draft with PSPCL and documentary evidence
of the same be enclosed with the appeal. The appeal shall be filed on the prescribed form
alongwith fee of 0.5% of the assessed amount subject to minimum of Rs.100/-.
Assessing Officer,
____________(Designation)
CC:- 1. CE/DS. PSPCL
2. SE/Dy.CE (DS. PSPCL
3. ASE/Sr. Xen (DS). PSPCL
4. AE/AEE/Xen(DS), PSPCL
141
Electricity Supply Instructions Manual
ANNEXURE-'3'
FORM OF APPEAL
APPEAL BEFORE THE APPELLATE AUTHORITY UNDER SECTION 127
OF THE ELECTRICITY ACT-2003.
Appeal against final order (A.F.O.) No.________ of 200__.
Between
(Name and address of the consumer Appellant
AND
Name and address of the Assessing Officer
(Name and address of the Assessing Officer) Respondents
142
Electricity Supply Instructions Manual
VERIFICATION
143
Electricity Supply Instructions Manual
Annexure- '4'
PUNJAB STATE POWER CORPORATION LIMITED
BILL CUM SHOW CAUSE NOTICE under section 135 of the Act
(For Theft Cases )
Sir,
Your premises situated at__________________________________having Electricity
service connection No.( Acc.No.)_____________________was inspected by an authorized
officers of PSPCL on _______________.
2. During the inspection it was noticed that :____________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________.
3. Memorandum of Inspection and seizure bearing No._________________ was handed over
to your representative Sh.______________________on______________________.In
case it has not been received by you, a copy thereof can be collected from this office by
contacting the undersigned/Revenue Accountant.
4. Having regard to all these circumstances coupled with the fact that the consumption
recorded by the meter at your premises vis-a-vis your connected load /demand is
inadequate. I am of the view that prima-face pilferage of electricity was taking place at your
premises and as such FIR has been lodged with the police for initiating Criminal
Proceedings in the special court.
5. The assessed amount payable by you works out Rs. as per provisions of regulation
37 of the Supply Code. You are requested to deposit this amount within 15 days or you
may prefer appeal before the Designated Authority ( ..) within the
notice period. The copy of the assessment order is also enclosed.
6. In case you are desirous of compounding the offence of theft of Electricity ( Admissible only
in case of first offence) you may contact Authorized Officers for accepting Compounding
fee under section 152 of the Act designated by the Govt. of Punjab vide notification No.
1/27/05/EB(PR)/204 dated 22.3.2006.
1. All LT and HT Domestic Bulk Supply, SP, SE/Distribution of the resp. Zone
AP and NRS Connections
If you make the payment of the compounding charges as above along with the
assessment charges no further legal proceedings shall be initiated / continued against you in
this regard as per provisions of Section-152(2) of the Act and FIR shall be withdrawn.
DA/Assessment order
Authorized officer of the PSPCL
.
.
Copy forwarded to:-
1. CE(DS) ,_______________________
2. Dy.CE/SE(DS), __________________
3. Addl.SE./Sr.XEN(DS), _____________
4. A.O.(Field), ______________________
144
Electricity Supply Instructions Manual
(SECTION-VIII)
In case of arrears debited at the behest of the audit or pertaining to the audited
period, following are the Competent Authorities to decide such cases:-
i) The Commission has approved the "Consumer Complaint Handling Procedure" vide
its order dated 28.6.06. The PSPCL has constituted Dispute Settlement Committees
at different levels for settlement of disputes between the PSPCL and consumers in
an inexpensive / expeditious manner. The following Dispute Settlement Committees
have been put in place after approval of the Commission.
Billing
Metering
Interruption/failure of power supply
Voltage variations
Load shedding/scheduled outages
Disconnection/Reconnection
Any other matter concerning supply of electricity
a) Complaints of general nature other than those mentioned above, such as
delay in release of service connection, delay in issue of first bill/subsequent
bills, receipt of incorrect energy bills, defects in meter/metering equipments,
delay in replacement of defective/dead stop meters, failure of power supply,
voltage variations, non-restoration of supply in case of interruption or
outage/breakdown or disconnection or even after payment of dues by the
consumer and other miscellaneous defaults will be disposed of primarily by
the AE/AEE/XEN in-charge of the sub-division. In case the complainant is not
satisfied with the response or there is no response, the complainant will have
the right to approach the Divisional Dispute Settlement Committee.
146
Electricity Supply Instructions Manual
147
Electricity Supply Instructions Manual
f) A nominated Member will certify that he has no personal interest in the complaint
being considered. The nominated member shall attend such meetings by
making his own arrangement and will not be entitled for any traveling / incidental
expenses.
g) All members of the DSC will be intimated regarding meetings alongwith agenda
well in time.
h) DSC shall continue to function even if nominated member is not available during
the meeting.
i) The Committee will not entertain a complaint for which proceedings are pending
before any court, authority or Forum established by law or where a decree award
or final order has already been passed by the Competent Court authority or
Forum.
j) In case the consumer is unable to make 20% payment of the disputed amount,
the chairperson of the DSC will be competent to fix the amount to be deposited
for consideration of the case by the DSC.
k) Complaints regarding failure of supply etc. and of general nature will be disposed
off by all concerned within the time limits specified in the Supply Code.
Note: The Forum shall ordinarily hold its sittings at its headquarters (Patiala). Subject
to availability of workload, sittings may also be held at Ludhiana, Amritsar or
Bathinda
148
Electricity Supply Instructions Manual
c) The PSPCL has charged for electricity service mentioned in the complaint,
a price in excess of the price fixed by the Commission;
d) Electricity services which are hazardous to life and safety when availed are
being offered for use to the public in contravention of the provisions of any
law for the time being in force or of any PSPCL;
ii) a) The Forum may receive complaints through e-mail and also during its
sittings at places other than its headquarters subject to fulfillment of such
requirements as the Forum may consider appropriate.The Forum shall
entertain only those complaints where the complainant has approached the
appropriate authority of the PSPCL as prescribed in the Complaint Handling
Procedure approved by the Commission from time to time and either is not
satisfied with the response of the PSPCL or there is no response within the
time prescribed therein or within reasonable time.
iii) The Forum shall not entertain a complaint if it pertains to the same subject
matter for which any proceedings are pending before any court, authority or
any other Forum established by law or a decree, award or a final order has
already been passed by any competent Court, authority or Forum or is
frivolous or vexatious in nature.
(i) The Forum shall take up the following types of complaints / grievances, which are
neither related to open access nor to matters covered under Section 126, 127, 135
to 140, 142, 143, 146, 152 & 161 of the Act:-
a) Billing of supplementary amount as a result of post audit.
b) Levy of voltage surcharge not levied in the first instance.
c) Wrong Billing.
d) Application of wrong tariff.
e) Non-payment of admissible rebates/incentives.
f) Delay in release of connection.
g) Delay in issue of first bill/subsequent bill.
h) Delay in rectification of energy bill.
i) Delay in replacement of defective/dead stop meters/ Metering equipment.
j) Non-restoration of supply due to breakdown or even after payment of dues.
k) Levy of clubbing charges either by way of differences of tariff or voltage
surcharge from back date.
l) Supply of low voltage beyond the limits permissible under IE Rules 1956or
Regulations notified by CEA under Section 53 of the Act, fluctuations in
voltage etc. (Deficiency in service).
m) Accidents due to less clearances, being not as per IE Rules 1956or
Regulations notified by CEA under Section 53 of the Act and faulty lines
etc.
n) Leakage of earth current and consequent accidents.
o) Inadequate grace period for deposit of energy bill.
p) With-holding information required by the consumer etc. etc.
149
Electricity Supply Instructions Manual
Note: - The above list of complaints is not to be treated as final. There may be
complaints, which are not covered by the above list. Such complaints
related to supply of electricity and performance standards, not
mentioned above may also be taken up by the Forum.
iii) The complainant shall enclose a copy of response if any from the PSPCL. The
Forum may seek additional information and details from the complainants. The
complaint may be accepted by the Forum through e.mail subject to fulfillment of
requirement as may be considered appropriate by the Forum.
(ii) The consumer grievances received shall be registered and serially numbered
for each year e.g. C.G No.1/2005, 1/2006 and so on and copy of the grievance
shall be forwarded simultaneously to the concerned officer of the PSPCL for
redressal or to file objection, if any, in writing in case the PSPCL is not
agreeable to the request of the complainant.
(v) On receipt of the comments from the PSPCL or otherwise and after conducting
or having such inquiry or local inspection conducted as the Forum may
consider necessary, and after affording reasonable opportunity of hearing to
the parties, the Forum shall pass appropriate orders for disposal of the
grievance, as far as possible, within 60 days of filing the complaint.
(vi) The decisions of the Forum will be recorded duly supported by reasons. The
Order of the Forum will be communicated to the complainant, PSPCL and the
concerned Dispute Settlement Committee in writing within 7 days of the
passing of the Order.
The PSPCL will comply with the Order of the Forum within 30 days from
the date of its receipt.
150
Electricity Supply Instructions Manual
(vii) The Forum may, subject to Electricity Supply Code and related matters
Regulations made by the Commission in this regard, award such
compensation to the complainant(s), as it considers just and appropriate in the
circumstances of the case. The Forum may issue such interim orders pending
final disposal of the complaint, as it may consider necessary. It may also order
for deposit of any Interim amount by the complainant with the PSPCL.
(viii) Where the complainant or the PSPCL fails to appear before the Forum on the
date fixed for hearing on more than two occasions, the Forum may decide the
complaint ex-parte.
(ix) The forum may settle any complaint in terms of any agreement reached
between the parties at any stage of the proceedings before the Forum and
there shall be no right of representation before the Ombudsman against such
order
(x) The Forum may evolve procedure conforming to the principles of fair play and
justice for efficient discharge of functions and shall also follow the guidelines, if
any given by the Commission regarding the procedure to be adopted by it for
handling the complaints.
(xi) Every order shall be a speaking order and signed by the members conducting
the proceedings. Where the members differ on any point or points, the opinion
of the majority shall be the order of the Forum. The opinion of the minority
shall, however, be recorded and form part of the order.
(xii) The orders of the Forum shall be binding on the consumers and the PSPCL.
(xiii) The consumer and the PSPCL may obtain certified copies of the orders,
decisions, directions and reasons in support thereof given by the Forum in
respect of the complaint. Copies of the Orders of the Forum may also be
obtained by any person subject to payment of such fees and after complying
with such other terms, which the Forum may specify.
(xiv) However, any complainant aggrieved by orders of the Forum may prefer a
representation before the Ombudsman appointed/ designated by the
Commission
(XV) The Forum will keep a record of consumer grievances submitted to it and the
decision thereof and make available such records for inspection of the
Commission as and when required. It shall also submit a report on the number
of grievances received, redressed and pending, at the end of each quarter to
the commission and a copy shall also be forwarded to the distribution PSPCL.
- to exercise all the powers as are available to a Forum under these Regulations
; and
- such other powers as may be entrusted by the Commission from time to time.
ii. To issue such orders, instructions or directions to the Forum for the
performance of its functions, as deemed fit after hearing the Forum or any other
interested party, if any.
b) The person filing the representation shall make a deposit of 50% (Fifty per
cent ) of the amount assessed by the Forum (inclusive of amount already
deposited on this account), with the PSPCL, in cash or through demand
draft payable at the headquarters of the concerned sub-division and
submits documentary evidence of such deposits with the representation.
ii. The Ombudsman may pass an interim order, to provide relief to the
complainant, if considered necessary.
iii. The Ombudsman may hear the parties and may direct the parties to submit
written statements of submissions in the matter.
iv. The Ombudsman shall pass a speaking order giving reasons for all his findings
and award. The Ombudsman shall also decide regarding interest payable by
either party on excess or short deposits made by the complainant.
v. The Ombudsman will pass an award as early as possible but in any case,
within three months from the date of receipt of a representation. Where there is
delay in disposal of a representation, the Ombudsman will record reasons for
such delay. Copies of the Ombudsmans award/Order will be sent to the
parties and the Forum.
152
Electricity Supply Instructions Manual
vi. The PSPCL will comply with the award/Order within 30 days of the date of
receipt. Non-compliance of the award/ Order within the stipulated period may
be brought to the notice of the Ombudsman by the consumer. The
Ombudsman will provide the consumer as well as the PSPCL an opportunity of
being heard and send a report to the Commission within 30 days of the date of
such hearing. On consideration of the report of the Ombudsman, the
Commission will take further action including that under Section 142 of the Act
as it may deem fit.
vii. The Ombudsman may evolve a procedure conforming to the principles of fair
play and justice for efficient discharge of its functions. The Ombudsman will
also follow the guidelines, if any, given by the Commission from time to time
regarding the procedure to be adopted for handling consumer complaints.
115.1) The Sr.Xen Level Farmers Committee may be formed to monitor the un-
interrupted power supply for agriculture purposes. The Committee shall comprise
of following members:-
(i) Addl.SE/Sr.Xen/DS of the concerned Division.
(ii) Three members of the Farmers to be nominated by the concerned Deputy
Commissioner.
115.2) The concerned Dy.CEs/SEs/DS shall take up the matter with concerned Deputy
Commissioner for nomination of farmers members on the above committees.
However, where the area under Division falls in two districts, then the Deputy
Commissioner of the larger area under the Division may be requested to nominate
the farmers members.
115.3) The meeting of the committee shall normally be held once in a month but two
meetings shall be held in a month during the paddy season i.e from June to
September. However, in case of emergency, the concerned Addl.SE/Sr. Xen can
hold a special meeting. All the SDOs/JEs of the concerned division shall be
present on the day of meeting.
(SECTION-IX)
INSTALLATION OF STAND BY GENERATING SETS, CAPTIVE POWER
PLANTS AND CO-GENERATION / IPP NRSE PLANTS
121.1 The consumers of the PSPCL can install stand by DG / TG sets for meeting their
own requirement of electricity during breakdowns / power cut / peak load hours
restrictions. The following information/documents shall be supplied to the PSPCL
by the consumer.
i) Name and complete address and account no. of the connection, where DG
/TG set is proposed to be installed.
ii) Name of Sub-Division/Division/Circle in whose jurisdiction the set is
proposed to be installed.
iii) Sanctioned connected load / contract demand and supply voltage of the
connection.
iv) Nature of Industry/Business.
v) Particulars of DG /TG Set(s).
vi) Key diagram of the Electrical Installation of the DG/TG Set and change over
arrangement.
121.2. Fool Proof arrangements shall be made to avoid mixing of PSPCLsupply with that to
be generated by the DG/TG Set(s). It shall be ensured that the neutral of PSPCL
supply is isolated during the changeover to DG/TG Set supply. All relevant
provisions of the IE Rules, 1956 or Regulations notified by CEA under Section 53 of
the Act shall be complied with in respect of the installation and test report shall be
furnished.
121.3 An undertaking that a proper meter shall be provided to measure the energy
generated from the DG/TG set and the data shall be supplied to PSPCL as and
when asked for monitoring/energy audit.
121.5) Technical Clearance shall be given within 30 days by the following Officers of the
PSPCL and no permission fee shall be payable by the consumer:
Capacity of DG Set(s) Competent Authority
Upto 10 KW (11 kVA) No clearance / prior sanction of
CEI shall be required.
Exceeding 10 KW (11 kVA) and upto 250 Addl.SE/Sr.Xen (DS)
kVA
Exceeding 250 kVA upto 1 MVA Dy.CE / SE (DS)
Exceeding 1 MVA & upto 2.5 MVA EIC / CE (DS)
Exceeding 2.5 MVA & upto 5 MVA EIC /CE (Commercial)
Exceeding 5 MVA Director- In-charge Commercial
154
Electricity Supply Instructions Manual
iii) Meter with data download facility shall be provided in such cases irrespective
of the sanctioned load.
iv) No supply from PSPCL system shall be allowed in the area / plot / portion
where islanded load is allowed to run from DG / TG Set. An undertaking
shall be obtained from the consumer to the effect that in case of any violation
like inter mixing of supply, load surcharge at double the normal rates shall be
applicable and in addition, initial security and service connection charges for
regularization of additional load shall also be recovered.
v) No permission fees, initial security or service connection charges for the
islanded load shall be payable.
vi) There shall be no limit on the capacity of DG / TG set to be installed by the
consumer. However, the installation shall be got cleared from CEI Punjab, in
case the capacity of DG / TG Set is above 10 kW by the consumer /
applicant.
vii) The competent authority for allowing running of islanded load on stand alone
basis shall be as under:-
122. CO-GENERATIONPLANTS:
122.1 Co-generation projects of 67 bar pressure and above with qualifying criteria i.e. for
co-generation facility to qualify under topping cycle mode, the sum of useful power
output and one half the useful thermal output be greater than 45% of the facilities
energy consumption, shall only be eligible for incentives under co-generation policy
of the State Government.
122.2 The existing/prospective consumers of PSPCL can install TG sets under co-
generation scheme. The eligible industries shall be as per the guidelines given by
government of India/ Punjab Government where the waste heat of the
manufacturing process is gainfully utilized for co-generation as a by-product. This
facility shall be available to industries like Sugar Mill, Paper Mills, Fertilizers,
Distilleries, Chemical, Cement and Textile Industries etc. The conditions for co-
generation shall be as under:-
ii) One time permission fee shall be payable @ Rs. 50/- per kVA of the
capacity for feeding captive load in case plant is run in synchronism with
the grid. The plants running in parallel with the grid un-authorisedly, shall
be liable to pay the permission fee at double the rate besides
compensation to the PSPCL for any damage caused to the system. The
running of such plants in parallel shall only be allowed after ensuring
technical suitability. The permission fee shall stand forfeited if the
technical requirements are not complied with. If the co-generation plant is
selling surplus power to the PSPCL in addition to feeding the captive load,
permission fee will be worked out by excluding capacity earmarked for sale
of power to the PSPCL from the total capacity of co-generation plant. If the
plant is run in isolation, the owner of the plant will not be required to pay
permission fee.
iii) The co-generator shall have to enter into an agreement with PSPCL in the
event of sale of surplus power on the terms and conditions to be specified
by the Commission.
iv) No initial security shall be payable for the load fed from T.G. Set.
v) For any power injected into PSPCL system by co-generator without any
agreement no payment shall be made by the PSPCL.
155
Electricity Supply Instructions Manual
vi) The voltage level for synchronization /interfacing with PSPCL system shall
generally be 11 KV or above, depending upon the capacity of the plant,
quantum of power and the nearest Grid/ Sub-station of PSPCL. Power
evacuation transmission system shall be provided by the Plant Owner at
his own cost with the approval of Chief Engineer/Sub-Station.
viii) Suitable Electronic energy meter, duly tested from PSPCL's Lab and
sealed by Addl. SE / Sr. Xen (DS) shall be installed by the producer on HT
side at his end for recording units generated/energy audit.
ix) The producer shall install necessary current limiting devices such as
thyristors in the generating equipment. Every plant owner shall generate
matching MVARs so that monthly average power factor does not exceed
0.90 or as specified from time to time.
i) One time permission @ Rs.50/- per kVA of the capacity of the plant for
feeding captive load in case of captive/co-generation plants is leviable if these
plants run in synchronism with the grid. This means that the captive/co-
generation plants which are not run in synchronism with the Grid i.e. if the
plants are run in isolation then such plant owner will not be required to pay
permission fee. Further, permission fee from the plants running in
synchronism with the grid will be reduced in case they sell surplus power to
PSPCL & the reduction in permission fee will be based on the capacity
earmarked for sale of power to the PSPCL.
iii) The PSPCL will install bay and allied equipment at its own cost in the grid sub
station to receive power from NRSE plant.
iv) No initial security shall be charged for the load fed from TG Set.
v) Monthly minimum charges will not be charged for the load being fed from TG
Set.
vi) During the period of short-term purchase of power by the PSPCL, the
payment of MMC for the supplies made by the PSPCL to the consumer during
breakdown of the plant shall be waived off.
vii) The wheeling and other charges shall be as per approval of the Commission.
viii) Third party sale and banking as envisaged in the NRSE policy shall also be
admissible.
156
Electricity Supply Instructions Manual
123.2 The tariff rate for purchase of power by the PSPCL during the year 2010-11 shall
be:-
j) hanced rates for their encouragement. Therefore, individual developer would be free to
approach the Commission for determination of such rates. The Commission will, at that
stage, decide whether rates are to be approved individually in each case or generally for a
category of case.
ii) Rates as prescribed in the Policy will be applicable for a period of 5 years (upto
2011-12) after which the last escalated tariff shall continue and the
Commission will determine the manner in which further enhancement in tariff, if
any, by way of encouragement to the sector is to be effected.
iii) Transmission losses and wheeling costs upto the State boundary are to be
borne by the plant owner and the NRSE tariff, as approved, is the net amount
payable for power supplied at the touch point of the state Grid, in case power
from NRSE projects located outside the State in the Northern Region is
purchased. The plant owner will supply a certificate from Govt. of Punjab
whether a particular project located outside the State is NRSE or not?
iv) The rates approved above will be applicable to the following two categories:-
(a) Projects where MOUs/IAs had been signed under the State Govt.'s NRSE
Policy 2001 but PPAs are yet to be signed by PSPCL.
(b) Projects where PPAs have already been signed in pursuance of
MOUs/Ias (Implementation of Agreement) of the plant owner with PEDA
but no concrete steps have thereafter been taken to implement the project
for one reason or another.
Provided subject to the condition that these rates would not be
applicable in the case of such projects that have achieved COD
(Commercial Operation Date) before the announcement of GOP NRSE
Policy 2006 i.e. before 8.12.2006 when the notification-dated 24.11.2006
was published in the Punjab Govt., Gazette.
123.3 Third party sale by NRSE generators may be permitted on terms & conditions that
may be mutually agreed upon. Such sale can, however, be permitted only by
adopting the open access route and paying such charges as prescribed in the
Open Access Regulations notified by the Commission. Same principles will apply
for transmission and wheeling of NRSE power for captive use.
123.4 Transmission and wheeling charges in case of NRSE power shall be levied @2% of
the energy injected into the State Grid irrespective of distance. Accordingly,
wheeling of power generated from NRSE Projects will be permitted on the basis of
such wheeling charges including transmission charges as prescribed in the Open
Access Regulations.
i) The NRSE generators shall compensate the PSPCL as per Open Access
Regulations for T&D losses in this regard.
ii) Other charges such as surcharges, operation charges, additional
surcharges, UI charges and reactive energy charges will also be payable by
the NRSE generators as per Open Access Regulations.
157
Electricity Supply Instructions Manual
123.5 Individual plant owner need not in future, file separate petition before the
Commission so long as the PPAs conform to the provisions of the commission in
its order dated 13.12.2007 (given briefly in the points 123.2 to123.4 above) and
they would be free to approach the PSPCL for signing of PPAs on that basis.
123.6 The provisions of COS No. 45 and conditions as mentioned in paras 122 (v) to (x)
for co-generation plant shall be applicable.
2. Definitions
i. (A CPP may itself use or sell electricity to a PSPCL or an Open Access customer
in accordance with provisions of Section 9 of the Act.
ii. (A CPP intending to supply electricity to a PSPCL will bear the cost of the switch
yard and interconnection facilities up to the point of injection into the grid
substation of the PSPCL. In case the quantum of such electricity is 3 MW or
more, the cost of the bay, breaker in the PSPCLs grid and equipment for
communication of real time data to SLDC will also be borne by the CPP.
Specifications of the synchronization and other equipment including technical
details of connectivity will be prescribed by the PSPCL and the CPP will ensure
compliance therewith.
158
Electricity Supply Instructions Manual
iii. Charges in the form of one time permission fee will be payable by a CPP seeking
connectivity with the grid and operation in synchronism with the grid, at the rates
specified in the Tariff Order/ Schedule of General Charges.
iv. A CPP connected in parallel with the grid, will ensure compliance of the State
Grid Code & Indian Electricity Grid code.
vi. A CPP will intimate planned outages to the SLDC with details of their
commencement, estimated duration and resumption of generation, at least an
hour in advance. In the case of an unplanned outage, the CPP will inform the
SLDC and the PSPCL both of the stoppage of its power plant and resumption of
generation within 15 minutes of their occurrence.
vii. A CPP which is a consumer of the PSPCL and an Open Access customer
purchasing electricity from a CPP will be eligible to reduce their Contract
Demand as per Conditions of Supply of the PSPCL as approved by the
Commission.
(2) A CPP which is not a consumer of the PSPCL but seeks to avail of Standby
and Startup Power will be governed by the following terms & conditions :-
(a) Electricity for Standby and Startup will be provided by the PSPCL only
during startup at the commissioning stage or during planned/forced
outages. Such supply will not exceed 15% of the rated capacity of the
CPP.
(b) The tariff for Standby and Startup Power will be as is applicable to LS
(General Industry) consumers.
(c) When the maximum demand of a CPP in a month exceeds the agreed
requirement, it will be liable to pay penalty on the excess demand
equivalent to demand surcharge as applicable to LS consumers.
(d) A CPP seeking Standby and Startup Power will pay @ Rs 20/- per
KVA per month as commitment charges to be adjusted against the bill
for electricity drawal.
(e) The CPP and the PSPCL will sign an agreement for meeting the
requirement of Standby and Startup Power incorporating the above
terms & conditions.
(2) Billing
(a) Metering
Metering point will be on the high voltage side of the step up transformer in
the CPP premises. Meters, metering procedures, type of meter and its
testing etc. will be as per the State Grid Code notified by the Commission.
159
Electricity Supply Instructions Manual
(b) Payment
Based on the energy account prepared by the SLDC, a CPP will raise bill(s)
at the end of each billing cycle for electricity actually injected after accounting
for energy drawal, if any, from the PSPCL. Other charges such as meter
rentals, commitment charges, Open Access charges payable to the PSPCL,
etc. will also be taken into account while preparing the bills. Payment of such
bills will be effected by a PSPCL in the same period as is applicable to LS
consumers of the PSPCL. The PSPCL will be liable to pay surcharge in case
of delayed payments at the rate as applicable to LS consumers.
In case the amount payable by the PSPCL for purchase of power is less
than the total charges payable by the CPP, then the CPP will pay the net
amount within the same period as applicable to LS consumers of the PSPCL.
CPP will also be liable to pay surcharge for delayed payments at the rate
applicable to LS consumers.
(ii) drawal of electricity from the grid of the PSPCL is less than the
energy equivalent of MMC.
Entitlement to deemed sale will be the difference between the energy
equivalent of MMC and the electricity drawn from the grid of the PSPCL.
7. Tariff
(1) Sale of Firm Power
Tariff for sale of power from a CPP to a PSPCL will be equivalent to tariff rates
applicable to LS (General Category) consumers. These rates will be applicable
when power is supplied for a period of up to five years.
For a period beyond five years, power will be purchased through competitive
bidding process.
(2) Sale of Infirm Power
Infirm Power will be paid for by the PSPCL at UI rates notified by the Central
Electricity Regulatory Commission.
8. Banking of Energy:
(1) For NRSE based CPPs
Banking of Energy will be permitted as per the NRSE policy, 2006 notified by
the Govt. of Punjab.
160
Electricity Supply Instructions Manual
(b) In the case of a CPP/NRSE plant selling power to the PSPCL, the
permission fee will be determined by excluding the capacity contracted for
sale of power to the PSPCL from the total capacity of the CPP/NRSE plant.
(d) (i) A Captive power plant owner who is not a consumer of the PSPCL
may, on request, be permitted to run the CPP in parallel with the
PSPCLs system subject to compliance of conditions at (a) & (b)
above.
(ii) Such CPP will be entitled to avail of stand by and start up supply upto
15% of the rated plant capacity at the rates and terms & conditions
specified in Regulation 4 of the PSERC (Harnessing of Captive Power
Generation) Regulations, 2009.
(e) The PSPCL will permit parallel operation of a CPP/NRSE plant if it meets
with the criteria specified in the PSERC (Harnessing of Captive Power
Generation) Regulations, 2009.
(f) The minimum voltage level (depending upon nearest grid sub station) for
interfacing with State Grid will be :-
(g) A CPP/NRSE plant will obtain the clearance of the Punjab Pollution Control
Board and the Chief Electrical Inspector to set up/operate the plant.
(i) A CPP/NRSE plant may sell power to the PSPCL on terms and conditions
as mutually agreed upon by both the parties.
161
Electricity Supply Instructions Manual
125 .2 Where no sale of power is involved Commercial Organization shall give consent /
sanction for installation and running of co-generation/CPP / NRSE plant in
parallel with PSPCLs system after obtaining technical feasibility report from
CE/PP&R.
125.3 In case of IPP / NRSE plants with parallel operation, detailed agreement shall be
signed by CE/PP & R after obtaining approval of Competent Authority.
125.5 As per provisions of Sec. 9 & 42 of the Act, the PSPCL shall provide open
access to the CPP owners for wheeling their energy to the point of their own use,
subject to compliance of Open Access Regulations notified by the Commission:
125.6 For entering into Power Purchase Agreement (PPA) and imposition of conditions
regarding synchronization / inter-flow of energy competent authority shall be as
under:-
i) CPP/Co-generation /IPP / NRSE Plants CE / PP&R
(Short Term PPA)-
ii) CPP/Co-generation/ IPP / NRSE Plants CE / PP&R after
(Long Term PPA)- approval of Competent
Authority.
125.7 Undertakings:
*******************
162
Electricity Supply Instructions Manual
(SECTION X)
PEAK LOAD HOURS RESTRICTIONS-- LEVY OF PEAK LOAD
EXEMPTION CHARGES:
131. EXEMPTION FROM PEAK LOAD HOURS RESTRICTIONS LEVY OF
PEAK LOAD EXEMPTION CHARGES:
131.1 MS and LS consumers except essential services may be required to observe peak
load hours restrictions. The PSPCL may, with the prior approval of the
Commission, also impose such restrictions on other categories of consumers. The
duration of peak load restrictions will not be for more than 3 hours in the evening
between 6 p.m. and 10 p.m. The PSPCL will not increase the duration of peak
load hours restrictions without prior approval of the Commission. Any change of
timing or duration of the peak load hours restrictions will be intimated to the
consumers well in advance through a public notice.
ii) Peak Load Exemption of more than 100KW shall be granted to Large Supply
consumers by CE / PP&R. In case of LS Consumers, charges will be leviable
@ 120/- per KW of permitted load less restricted load per month if the
permitted load during peak hours is up to 100 KW. If the permitted load
exceeds 100 KW, charges will be calculated on the load permitted less
restricted load for peak hours @ Rs.1.80 per KW per hour up to 65% of
Contract Demand and Rs. 2.70 per KW per hour for exemption allowed
beyond 65% of Contract Demand. PLEC charges will be calculated for a
minimum of 3 hours per day. These charges will be over and above the
normal electricity bill.
a) Peak load hours exemption allowed to any consumer will not be curtailed
or withdrawn by the PSPCL. However, the PSPCL may, in extra ordinary
circumstances curtail or withdraw peak load hours
163
Electricity Supply Instructions Manual
vi) Deleted
vii) Deleted
viii) Chief Engineer/ PP&R office will grant quantum of Peak Load Exemptions
indicating effective period only and will not give calculations of rate of Peak
Load Exemption Charges. On account of Computerized Billing, already
available software shall work out applicable Peak Load Exemption
Charges as per the latest sanctioned contract demand available with
concerned CBC Cell & Energy Bill may be prepared accordingly. In case of
revision of contract demand, revised rates of P.L.E. charges shall be
computed by CBC Cell (through computer software) and made applicable
from the effective date of enhancement/reduction of contract demand.
ix) The Peak Load Exemption allowed to any consumer will not entitle him to
claim it as a matter of right since Peak Load Exemption can be withdrawn
by the PSPCL completely/partially keeping in view the system constraints /
power availability during peak load exemption period.
131.4 The General/Essential Industries availing Peak Load Exemption and fulfilling
certain other conditions given below can be considered for grant of continuous
Process Status (Category-IV) by Chief Engineer/ PP&R.
ii) The supply of the consumer shall be fed through an Independent feeder
erected at the cost of consumer as per provisions of COS No. 47.
iii) The consumer shall be allowed Peak Load Exemption if he agrees to pay
Peak Load Exemption Charges over & above the normal tariff as applicable
from time to time.
v) The Essential industries i.e. Fertilizer Plants (except N.F.L. Bathinda and
N.F.L. Nangal (New)), Gas Plants, Sugar Mills, Vanaspati Mills, Milk Plants,
Milk Processing Plants, Malt Processing Plants, Breweries & Distilleries,
Roller Flour Mills, Railway Workshops, Oil Depots/L.P.G. Depots, Drugs &
Pharmaceuticals Units, Environment Treatment Plants (E.T.P. Plants)
/Pollution Control Equipment, fulfilling conditions mentioned in (ii) & (iii)
164
Electricity Supply Instructions Manual
131.6 Privately managed Commercial Heart Care, MRI & CT Scan units with minimum
load of 100 KW shall be given supply on the Pattern of Essential Services. The
cases for such privately managed units who want Power Cut exemption on the
pattern of Essential Services may be sent to the office of CE/ PP&R through
concerned CE/DS, along with his recommendations, for taking further necessary
action in the matter. However such consumers shall be liable to pay 25% extra
tariff.
131.7 The existing Industrial units (except Induction and Arc furnace consumers)
located in the Goindwal Nucleus Industrial Complex, which up to 31.12.2010
were in Operation for less than 5 Years will be exempted from Peak Load Hour
Restrictions and compulsory weekly off day (if imposed) till they complete 5 years
of their operation.
New Industrial Unit (except Induction and Arc furnace consumers) coming in
Goindwal Nucleus Industrial Complex after 1.6.07 will be exempted from
Peak Load Hours Restrictions and compulsory weekly off day (if imposed)
for a period of 5 years or up to 31.12.2015 whichever is earlier.
132.1 The penalty for violation of Peak Load Hours Restrictions on consumers on whose
premises Electronic Energy Meters have been installed shall be as per sub clauses
given below:-
i) Rs. 50/- per KW of the maximum load used in excess of the Peak Load
Exemption Limit per day of first default in a block of 2 months and Rs. 100/-
nd
per KW in the 2 block of 2 months immediately after the first default block.
ii) If the default occurs either during the first half hour or the last half hour of
Peak Load Hours Restrictions period on any day, the penalty will be levied at
half the rate. If, however, the default occurs both during first half hour as
well as last half hour of Peak Load Hours Restrictions period, the penalty
shall be levied at full rate.
iii) If there is no default in any time block of two months, the next time block in
which a default occurs will be treated as the First Time Block and penalty
levied accordingly.
132.2 Regulatory measures are not being observed by some consumers which leads to
overloading of the system and subsequent trippings / breakdowns causing
avoidable inconvenience to the general public. In order to enforce discipline
amongst consumers , the connections of such consumers violating peak load
restrictions / weekly off days and where MDI exceeds by 25% of the sanctioned
contract demand shall be disconnected for the period specified below: -
a) LS consumers not observing peak load restrictions / weekly off days or
exceeding MDI by 25% of the sanctioned contract demand: -
i) First violation One Day
ii) Second violation Three days
iii) Third violation Seven Days
165
Electricity Supply Instructions Manual
132.3 While working out violation of peak load hour restrictions, any difference in the
meter clock and Indian Standard Time (IST) will be taken into account and
adjusted before levy of penalty.
i) In cases, where there is drift in the Real Time Clock (RTC) of the meter viz-a-
viz IST the levy of penalty is disputed by the consumers on the plea that they
had observed the restrictions/weekly off day as per IST, such cases shall be
dealt as under: -
a) While taking the DDL, MMTS officers must record the drift, if any in the
RTC viz-a-viz IST.
c) In case, the drift is more than + 20 minutes, then immediate action may be
taken to get the meter replaced and till such time the meter is replaced, the
consumer may observe the PLHR/weekly off day as per IST otherwise the
very purpose of PLHR will be defeated. However, consumer must ensure
that he observes the peak load hour restrictions for minimum three hours
and weekly off day for complete 24 hours as per IST otherwise penalty as
per existing instructions will be leviable.
133.1 The PSPCL shall take all reasonable precautions to ensure continuity of supply
of power to the consumer but shall not be responsible for any loss to him or
damage to his plant and equipment due to interruptions in supply power owing to
damage to the PSPCL's plant, equipment and supply system and for reasons
including but not limited to war, mutiny, riot, earthquake, cyclone, tempest, strike,
civil commotion, lock out, lightning, fire, flood, accident or break down of plant
and machinery or causes beyond control of the PSPCL. The PSPCL shall give
intimation as early as possible of the probable duration of such interruptions in
supply of power to the consumer.
133.2 The PSPCL reserves the right to curtail, stagger or cut off the supply of electricity
altogether if the power position or any other emergency warrants such a course
of action. The PSPCL will endeavor to notify such restrictions as early as
possible.
133.3 The PSPCL shall always be entitled for reasons of testing or maintenance or any
other cause for efficient working of the supply system to temporarily discontinue
the supply for such periods as may be necessary subject always to notice being
given in this behalf, with the object of causing inconvenience to the consumer.
166
Electricity Supply Instructions Manual
133.4 Whenever it is found necessary to shut down either a section or the whole of the
supply system, an intimation shall invariably be given to the consumers,
particularly to the important ones, in form CS-17.
133.5 General consumers shall be notified through public announcements the beat of
drum, if considered necessary, besides notifying about the shut down on the
notice PSPCL outside the complaint offices.
133.6 In the event of scheduled shut down affecting supply to important locality or a
number of towns/villages, a prior intimation shall also be sent to the Public
Relations officer of the PSPCL for getting the same broadcast over the
AIR/Doordarshan and for publishing in newspapers for the information of public.
Press release may also be issued through local and regional newspapers.
133.7 Intimation to the consumers is sent just to avoid inconvenience to them. Although
PSPCL is not responsible for any inconvenience or loss caused to any consumer
in the event of non-receipt of such intimation yet efforts shall be made to carry
out the provisions of the preceding paras.
167
Electricity Supply Instructions Manual
(SECTION-XI)
MISCELLANEOUS REGULATIONS
141. SUPPLY OF ELECTRICITY TO PSPCL/ PSTCL EMPLOYEES FOR
RESIDENTIAL PURPOSE:
141.1 Like all other applicants the PSPCL's employees have to apply for connection on
the prescribed application form to the sub-division/sub-office of the PSPCL/PSTCL.
After observing the requisite formalities, the connection shall be allowed on priority
basis.
141.2 While vacating the residential quarter it is the duty of the concerned employee that
the electric connection standing in his name is got disconnected, otherwise he will
be personally responsible to pay for the electric energy consumed through the
same meter by the subsequent occupant. Wherever the subsequent occupant
happens to be a PSPCL/PSTCL employee, he(the new occupant) shall also ensure
immediately after taking possession of the house(if the connection has not been
disconnected) to get the change of name effected in his name.
141.3 AE/AEE/XEN (DS) may use his discretion to exempt the PSPCL /PSTCL employee
from depositing initial security and security meter against one connection under
domestic category.
142.2 PSPCL/PSTCL offices shall be treated at par with other consumers so far as the
application of commercial policies are concerned. The electric connections of
offices and works of the PSPCL/PSTCL need to be checked by various
operational officials and officers as also by vigilance and enforcement staff.
142.3 Whenever any of the PSPCL/PSTCL office wants an electric connection for office
use or for use on works an application on form CS-1, as the case may be, shall be
made. The application shall be signed in the case of a sub-office, by the AAE
Incharge or AE/AEE/XEN in case of a sub-division by the Sr.XEN/ASE/SE/CE or
any of his subordinate officers for divisional/ circle/CE's office. In short connection
shall be applied by the officer Incharge of the office or an officer subordinate to
him but not below the rank of AE or any equivalent rank. In case of departmental
connections there will be no necessity of depositing initial security / security meter
and the signature of the officer/official making the application are not required to
be attested by any witness. However, the applicant will put his official designation
stamp under his signatures.
142.4 On the receipt of the application the estimate shall be framed and got sanctioned
most expeditiously from the concerned authorities. In this case the formalities of
issuing a demand notice or asking for a test report need not be observed and
service connection orders may straightway issued after the estimate has been
sanctioned. The revenue Accountant/Assistant Revenue Accountant will allot the
account no. so that billing maybe done immediately after the connection has been
released. As in the case of other consumers meters installed in the office as well
as on PSPCL/PSTCL works will be duly sealed by the concerned officer/official
and in the event of seals being found non-existing, sealing charges as provided in
the schedule of General Charges will be recoverable.
142.5 Schedule' NRS-Non Residential Supply" of tariff shall be applicable to all the
PSPCL offices. The tariff applicable to the PSPCL/PSTCL works whether carried
out departmentally or through contractors shall be the relevant industrial tariff (as
applicable to permanent connection) depending upon the connected load. The
168
Electricity Supply Instructions Manual
revenue shall be assessed and realized as per procedure laid down for other
consumers. PSTCL shall pay its bill like any other consumer. The payment of the
bills for the PSPCL's offices and works shall be adjusted through transfer entries
as per the usual practice according to Commercial Accounting Procedure. The
electricity consumed in the rest house/guest house/shelter huts shall be booked to
the maintenance of the concerned rest house/guest house etc.
142.6 Electricity consumed in the offices/works will be duly accounted for, but the
revenue realized on this score will not be the real revenue earned by PSPCL. It
is, therefore, essential that while sending the revenue statements, the amount of
realization and the number of units consumed on PSPCL offices/works may be
separately indicated so that a record of the consumption and revenue involved
may be separately kept and the actual revenue realised is computed.
142.7 In case of such offices where the buildings have been taken on hire and the
connection is in the name of the land lord/lady, the officer Incharge of such offices
shall inform the AE/AEE/XEN (DS) accordingly. Regular bills shall continue to be
raised and the office utilizing the private building shall make the payment in
cash/by cheque till such time the building remains under the possession of
PSPCL / PSTCL.
143.1 Like other consumers Schedule 'DS' is applicable to PSPCL's employees but as a
matter of concession, all employees irrespective of their posting shall be allowed
free electricity for domestic use up to the extent of units notified by the PSPCL from
time to time.
143.2 The units of free electricity concession to respective categories of employees shall
first be deducted from the total consumption and the remaining units shall be billed
as per tariff applicable.
143.3 Electricity duty and octroi shall continue to be charged from the employees as
heretofore unless its levy is exempted by the State Govt.
143.4 The above concessions shall only be applicable in the following cases:-
i) If the connection of the house in which the PSPCL/PSTCL employee resides is
held in his name and he is the sole occupant of the premises.
ii) In case the connection stands in the name of some one else(say landlord) but
is occupied solely by the PSPCL's/PSTCL's employee, he shall be allowed the
benefit of concession after obtaining a half yearly certificate from the employee
that he is residing in the premises and the energy has been consumed by him.
iii) Where the connection is in the name of some body else but the house is
shared by the employee(say with the landlord or some tenant) or vice-versa,
concession shall be allowed to the PSPCL's/PSTCL employee after obtaining a
half yearly certificate that he is residing there.
iv) Where two or more than two employees are sharing the same residence and
are using electricity from the same meter, the units of electricity concession
shall be compounded and deducted from the total consumption and billing will
be done for the remaining units as per tariff applicable. The concerned
employees shall submit the following certificate:-
169
Electricity Supply Instructions Manual
vi) If the employee is claiming elecy. concession at the station of his duty, he shall
give a declaration that he has not claimed this concession at the place where
his family is residing or any place other than the station of posting.
vii) Supply at concessional rate maybe allowed to the work charged staff, who
have a continuous service of atleast one year.
viii) The concession of free electricity shall also be available to other employees,
who have put in one-year service. As such concession of free electricity
applicable to the regular staff, the notional break after 6 months will not be
counted as break in service.
ix) The concession of free elecy. shall not be admissible to the contingent staff.
x) If the PSPCL employee is residing with his father, brother etc. under joint
family system and a concessional supply is claimed by him, the concession will
be allowed and units of free electricity concession shall be deducted from the
total consumption and remaining units shall be billed as per tariff applicable.
xi) Irrigation Branch employees working at the power project sites viz Hydel-
UBDC, Pathankot, Anandpur Sahib Hydel Project under Hydel administration
and staff on deputation from outside the PSPCL and serving the PSPCL as
long as they remain on deputation with the PSPCL, shall also be eligible for
electricity concession like any other employee. Staff on deputation or deemed
to be on deputation shall furnish half yearly certificates that he/she is on
deputation or employed on PSPCL projects.
143.5 PSPCL Employees residing outside the State: This concession shall also be
available to the officers/officials employed in areas not covered under the PSPCL's
supply system. They will be paid admissible concession in cash alongwith their
salaries subject to production of certificate by them that their monthly consumption
is not less than that prescribed. Provided further that they are not in receipt of any
deputation allowance/pay or special pay from the organization under which they
may be serving on deputation.
170
Electricity Supply Instructions Manual
144.1 In order to avail the concession of free electricity upto 100 units per month, a
SC/Non SC BPL consumer has to submit the following documents alongwith
written request to AE/AEE(DS):-
i) Certificate issued by SDM/Competent State Authority regarding his
being SC or NON SC BPL person.
ii) Fresh test report supporting that his connected load is not more than
1000 watts.
144.2 The test report submitted by the consumer shall be verified by the concerned JE
(DS) within seven days and after verification of test report, necessary instructions
shall be sent to the respective computer centre for billing the consumer
accordingly. An entry to this effect shall be made in the ledger in red ink.
The bill shall be prepared in normal way but no energy charges and ED charges
shall be billed / recovered upto 100 units per month. In case the monthly
consumption falls below the level of MMC, no MMC shall be levied. Meter rental
/ MCB rental, Service charges and Octroi will also not be charged upto 100 units
per month
144.3 This facility shall be granted to the consumer from the date he submits above
documents. This concession shall also be admissible to a new consumer
belonging to SC/BPL category if his applied load is upto 1000 watts. provided he
submits proof of being SC/BPL.
144.5 The concession shall not be admissible to that consumer whose present load is
more than 1000 watts even if he applied for reduction of load to avail this facility.
144.6 SC/ BPL Person, who is a PSPCL employee can avail only one of the two
concessions of free electricity i.e. either 100 units per month free electricity to SC
or concession as available to PSPCL employee.
ii) To check the consumers who evade policy by getting their connections
disconnected where the load is more than 1000 Watts and then apply for
171
Electricity Supply Instructions Manual
new connection in the same premises with load less than 1000 Watts, the
facility in such cases may not be allowed for a period of one year from the
release of such connections.
iv) The benefit of free power shall be extended only at one place at the
bonafide address mentioned in the requisite certificate issued by the
competent authority. All consumers shall be required to furnish an affidavit
that they are availing free supply of 100 units per month only at one place
and in case of default the facility shall be withdrawn immediately with
recovery of undue benefit already availed.
145.1 In order that the interest of the PSPCL is not jeopardized by any delay in procuring a
copy of the judgement of a court, following procedure shall be adopted.
i) Normally a copy of the order or judgement shall be obtained immediately on
pronouncement and submitted alongwith the opinion by the counsel to the
Legal Advisor, who shall look into the case and issue advice to the concerned
office for further course of action.
ii) If the judgment is against the PSPCL it must be ensured that a copy of
judgment and decree, if any, is obtained and supplied to legal section within a
week from the date of pronouncement without fail so that matter with regard to
filing an appeal or a revision application, as the case maybe ,could be decided
well within the limitation period available for this purpose.
145.3 Secretary, Deputy Secretaries, under Secretaries of PSPCL generally for all cases
arising on behalf of or against PSPCL in any court or Arbitration proceedings
within or outside the state.
145.4 All officers not below the rank of a Sr. Executive Engineer/ASE in respect of
cases/proceedings arising within their jurisdiction.
145.5 Chief Accounts Officer/Chief Auditor and senior Accounts officers in respect of
cases/proceedings arising within their jurisdiction/charge.
146.1 All Industrial units consuming Electrical Energy, whose maximum load exceeds
500 KVA shall get Energy Audit conducted for his/her establishment once every
from an accredited Energy Auditor in a block of three financial year, one detailed
Energy Audit and two basic Energy Audits.
146.2 Energy Audit Report shall be submitted to the Govt by the consumer as well as the
th
Energy Auditor within three months from the close of the financial year i.e. 30
June, of every year so far as use of electrical energy is concerned. Industrialists
are also required to submit the energy Audit Report to the office of Director/Energy
172
Electricity Supply Instructions Manual
Conservation, Shakti Sadan, PSPCL, Patiala. A copy of the report shall also be
submitted for further implementation/follow up the recommendations of Energy
Auditors to the concerned SE/Op. Failure to submit the report to the Govt. within
the Scheduled date will attract such penalty as the Govt. may deem fit.
i) If for any reason beyond the control of the consumer, the energy audit can be
completed within the prescribed time limit, the consumer shall apply to the Pb.
Govt. alongwith the reasons and recommendations of the Energy Auditor for
extension of the date of submission of the report, up to a maximum period of
th
three months beyond 30 June.
ii) Upon considering of such application, the Govt. may extend the time limit up
to three months.
iii) Every Energy Audit report shall be accompanied with energy conservation
scheme which may be prepared as per following procedure;-
a) Calculate energy saving for each equipment/feeder
b) Calculate total cost of energy conservation measures and annual savings.
c) Evaluate pay back period, return on investment etc.
The use of electrical pole for laying cable TV net work by small Cable TV operators
shall be allowed as per following terms and conditions:-
ii. Operators shall have to pay for a minimum of 100 poles and in multiples of
25 poles thereafter. For misuse of any No. of poles in excess of permitted
limit as per approved sketch, the operator will be required to additional
rental charges for minimum 25 poles or in multiples of 25 Nos. for the entire
year of agreement and his agreement shall stand automatically amended
for the revised no. of poles for future.
iii. The authority to sign the agreement with small Cable Operators on behalf of
PSPCL shall be concerned SE/Op (DS).In case area of cable operator falls
under more than one circle, then the concerned CE/Op (DS). shall sign the
agreement.
ii) The operator shall pay for a minimum 25 poles and in multiple of 10 poles
thereafter.
iv) Small Cable Operators shall have the option to form an association and in
case the association of small operators can utilize more than 1000 poles
they will be considered under Category-I and the agreement will be signed
by the association & not individual operators.
173
Electricity Supply Instructions Manual
ii) Each and every shall have to sign the standard Agreement format of which
is given at the end of this regulation.
iii) There shall be proper identification e.g. metallic tags etc. on the cables of
the operators at each pole. Lack of proper identification mark on cable will
involve removal of cables as well as attract penal action for unauthorized
use against Cable Operators. No Unauthorized persons shall be allowed
to use the PSPCL Poles.
147.4 Penalties:-
In the event of an operator who has already entered into an agreement actually
uses more number of poles than for which the agreement has been entered into
or an operator who has not entered into any agreement with PSPCL but uses
poles for cable laying shall pay @ Rs.300/- per pole as penalty for a minimum of
25 poles and thereafter in multiple of 10 poles. This penalty will be applicable
both for category-I and Category-II of the operators. Officer Incharge will ensure
the removal of cables immediately on detection of misuse. In such cases where
the operator is using poles and has not entered into an agreement will be asked
to either discontinue using in future or will be asked to enter into an agreement
with the PSPCL by paying the charges as per Category-I or II as applicable. All
cases of misuse detected shall be decided on above lines.
..END...............................................................
174
Electricity Supply Instructions Manual
APPENDIX-I
(Schedule of general
charges/service
connection charges)
175
Electricity Supply Instructions Manual
176
Electricity Supply Instructions Manual
6. Reconnection Fee
6.1 Reconnecting/connecting the premises of any consumer who was previously
disconnected on account of breach of his agreement with the PSPCL or of any
other provisions of the Act as may be relevant.
All categories:-
6.1.1 Single Phase Service - Rs.120/-
6.1.2 Three Phase LT Service - Rs.150/-
6.1.3 Three Phase HT/EHT service - Rs.250/-
6.2 Reconnecting vacant premises on the request of the consumer in case the
service line is existing
All categories:-
7.2.1 Up to 20 KW - Rs.20/-
7.2.2 Above 20 KW and up to 100 KW - Rs.75/-
7.2.3 Above 100 KW and up to 500 KW - Rs.150/-
7.2.4 Above 500 KW - Rs.450/-
7.3 AP consumers - Rs. 6/-
177
Electricity Supply Instructions Manual
178
Electricity Supply Instructions Manual
179
Electricity Supply Instructions Manual
180
Electricity Supply Instructions Manual
Note : Revival fee (one time only) for cancelled application shall be twice the demand notice
extension fee as prescribed above.
20. Permission Fee for Parallel Operation
NOTE: Initial Security and service connection charges payable by an applicant for
new connection under DS / NRS category (for loads above 100 KW) will be
equivalent to initial security and service connection charges for 100 KW
load or on the above basis whichever is higher.
3 SP 900/- 220/-
4 MS 900/- 350/-
181
Electricity Supply Instructions Manual
182
Electricity Supply Instructions Manual
APPENDIX-II
(List of Forms/Annexures)
183
Electricity Supply Instructions Manual
ANNEXURES 226
184
Electricity Supply Instructions Manual
185
Electricity Supply Instructions Manual
CS-I(SL/S)
PUNJAB STATE POWER CORPORATION LIMITED
SUPPLEMENTARY AGREEMENT FOR STREET LIGHTING
THIS AGREEMENT MADE THIS___day of_______20__ between the Punjab State Power
Corporation limited (hereinafter called the ' PSPCL' ) of the one part and the Corporation/
Municipal/Cantonment Board/PUDA/NAC/ Panchayat of (Name of the City/Town/
Village)__________ __ (hereinafter together with its successor and assignees called
the "Consumer") of the other part.
Whereas the PSPCL has already released electric supply to the consumer for street
lighting in the area under jurisdiction of the consumer on the terms and conditions mentioned in
the agreement dated____________________hereinafter called the Principal Agreement.
AND WHEREAS, the parties have now agreed to modify the Principal Agreement in the
manner hereinafter appearing.
AND WHERAS this agreement is Supplemental to the Principal Agreement.
Now this agreement witnesses and the parties hereto agree as follows:
1. In paragraph 1(a) of the Principal Agreement dated______________for schedule-
IV/drawing No.___________subsitute Schedule IV appended herewith.
2. Schedules, I,II and III appended to the Principal Agreement dated__________shall be
substituted with revised schedules, I ,II and III appended herewith.
3. The Minimum/maximum number of lamps provided in schedule I and minimum and
maximum length of lines provided in schedule-II of the Principal Agreement shall stand
increased to those provided in revised schedules I and II appended to this agreement.
3. Subject only to the variations herein contained the Principal Agreement shall remain in
full force and effect and shall be read and construed and be enforceable as if terms of
this agreement were inserted by way of addition or substitution as the case may be.
IN WITNESS WHEREOF the parties hereto have set their hands the day and year first written.
Signed by______Mayor/ President/Executive Officer/ Sarpanch for
and on behalf of the Corporation/Municipal Committee/ Cantonment
Board/ Panchayat______of_____being duly authorized to sign vide
certified copy of Resolution No.________ dated
__________annexed hereto.
In the presence of
Name:_____________________
Description:________________
Address:__________________
Signed by___________________
Member for and on behalf of the Corporation/Municipal Committee/
Cantonment Board / PUDA / NAC/ Panchayat __ _____being duly
authorized to sign vide certified copy of Resolution No.___dated __
annexed hereto
In the presence of
Name:_____________________
Description:________________
Address:__________________
Countersigned by___________
(Secretary for and on behalf of the Corporation/Municipal Committee/
Cantonment Board / PUDA / NAC/ Panchayat __________)
REVISED SCHEDULES
Note:- Schedules I,II,III and IV of the Principal agreement will be revised to take into
account the new requirements and appended with the supplementary
agreement.
186
Electricity Supply Instructions Manual
CS-2
PUNJAB STATE POWER CORPORATION LIMITED
SERVICE REGTISTER
Sr. REQUISITION FORM A&A FORM Whether Name of ADDRESS Feeding Whether PRIORITY
No. new consumer Sub ( if
application Station applicable)
or Additional
load
Date Load Category Date Load Category Urban Rural
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Detail of connected Type SERVICE Particulars of Demand Payment Wring Contractor 's PSPCL 's Test
load applied of ESTIMATE Notice Received Test Report Report
Industr (SCC)
Connecte Contra y No.& Amoun Service Monthly Date Amount Date Results Issued to Result
d ct Date of t connection Rental Receive & s
load(KW) Deman sanction charges d received
d from JE/
(KVA) AAE /AE/
AEE/XEN
15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.
Whether NOC Installation order SERVICE CONNECTION ORDRE ACCOUNT No. Initials Remark
required from of s
Officer
Incharg
e
Pollutio Local No.& Date of Service line No.& Load Contr Date Date No
n Authority Date completio verified by Date conne act of (entere
Control / PUDA n AE/AEE cted Dem conne d in the
Board /XEN (KW) and ction ledger)
(KVA
)
28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40.
187
Electricity Supply Instructions Manual
CS-3
PUNJAB STATE POWER CORPORATION LIMITED
Intimation of Non-Acceptance of Application.
No______________Date________________
From
AE./AEE/XEN(DS)
_______________________
To
_______________________
_______________________
Dear Sir,
With reference to your application No._______ dated____ for supply of electricity,
I regret to inform you that the PSPCL is unable to accept your application for the reasons stated
below:-
1..
2..
3..
Yours Faithfully,
AE/AEE/XEN(DS)
PSPCL...
188
Electricity Supply Instructions Manual
CS-4
PUNJAB STATE POWER CORPORATION LIMITED
(Name:___________________________
Consumer's
(Address:_________________________
(ADDRESS:_______________ _______
From
Wiring Contractor______________
No.______________Date_________________
To
AE/AEE/XEN(DS)
PSPCL__________________
REPORT
Please note that the electrical installation belonging to the above consumer, as
detailed on Page 2 and 3, is now ready for the PSPCL Test.
Wiring Contractor___________________
(Name/Signature)
Date:__________
189
Electricity Supply Instructions Manual
No.1
No.2
No.3
No.4
No.5
No.6
No.7
No.8
No.9
No.10
190
Electricity Supply Instructions Manual
b) Capacity _________________________
d) Make _________________________
b) Capacity _______________________________
d) Make _______________________________
Note:- Details of Load , shunt capacitor and transformers particulars be verified by the
PSPCL's officer/official while verifying test reports.
191
Electricity Supply Instructions Manual
To
The XEN/AEE/AE/AAE/JE
Please test the installation detailed on page 2 and 3, fill in columns 15,16 and 17
and report below, and (in the case of a subsequent test due to the first proving the installation to be
defective collect Rs.______________(for Single Phase installation and Rs.________for Three
Phase installation in advance as subsequent testing consumer's installation charges).
AE/AEE/XEN(DS)_________________________
Date____________________
REPORT
REMARKS:-
XEN/AEE/AE/JE________________
Dated______________________
CHARGES
RA/ARA
192
Electricity Supply Instructions Manual
CS-5 (I.O)
PUNJAB STATE POWER CORPORATION LIMITED
INSTALLATION ORDER
IO No .
Date:__________________
Consumer's Name:____________________________________________
Address:____________________________________________________
___________________________________________________________
Name of JE/AAE .
Please install service connection works as per the above Estimate. Record measurements in the
IWR/EMB and put up for checking of measurement.
Name Dated:__________________
Sub Division_____________________
To
Sh.________________
JE/AAE
COMPLETION REPORT
The required service connection works have been completed as per the above estimate and
complete measurements recorded at Page No._________of IWR/EMB which is put up for check of
AAE/AE/AEE. The Material for this work was drawn vide SRs/SRWs given overleaf.
Signature of JE____________________
Name:_____________________________
Dated:________________________
i) Certified that the measurements have been checked.
ii) Certified that the work has been executed as per the sanctioned estimate stated above.
iii) Certified that there are deviations as detailed overleaf in the work executed as compared to
the sanctioned estimate. The deviations are justified and the case is being processed
separately for sanction as per the current instructions of the PSPCL.
Date..
CC:
Descriptions of document vide which material was drawn, dismantled ,returned and
purchased locally.
Sr. SR No. SRW No. Dismantlement Local Date
No. Register page No. purchase
___________________________________________________________________________1.
2.
3.
___________________________________________________________________________Certi
fied that all the SRs/SRWs and references of Dismantlement Register/Local purchase/SMB etc.
have been entered above vide which material was drawn against this work.
Signature of JE__________________
Name of JE_____________________
Dated:__________________
Checked and compared with
IWR/EMB No.____________page___________
and found correct.
Signature of SDC______________________
Name of SDC_________________________
Dated:_______________________________
Signature of (RA/ARA)________________
Name _____________________________
Date:______________________________
194
Electricity Supply Instructions Manual
CS-6
PUNJAB STATE POWER CORPORATION LIMITED
SERVICE CONNECTION ORDER
.
____________________________________________________________________
SCO. No. Date: of issue __________________
Consumer's Name:______________________
Address:___________________________________ A&A No.___________________
Estimate No,._______________________________
Feeder/Sub Stn. Ref_______________________________Account No._________________
Junior Engineer
With reference to installation Order No._______________________________________Book
No._________________dated_________________ you are directed to install the necessary
meter(s) / metering equipments and turn on the supply and report as below:-
Signature of JE/AAE_________________
Name_____________________________
Date______________________________
195
Electricity Supply Instructions Manual
CS-7
PUNJAB STATE POWER CORPORATION LIMITED
METER TEST ORDER
Office_______________________________________Serial No______________
Dated:______________
Consumer's Name____________________________________________________________
Address:__________________________________________________________
Account No.__________________________
To
Junior Engineer/AAE/AE/AEE/XEN
Please test meter of above consumer and report below
AE/AEE/XEN(DS)____________________________
REPORT
Meter. Serial No / Make______________________________________
Phase_________________________Amps______________________Volts______________
(1)_________________________Diff.________________________________
Test Revolutions___________________________Time_____________________________
Correct Revolutions_________________________Diff.______________________________
Results_________________________________
AE/AEE/XEN__________________Date__________
Charges or Allowances
Accuracy of meter has been challenged by consumer, as per his letter No.__________
date________
a) if meter is correct within meaning of the Act, the above consumer is to be debited with
Rs._________________(Meter Challenge Fee)
or
'
b) If meter is slow/fast within meaning of the Act, above consumer is to be;:
196
Electricity Supply Instructions Manual
.
ii) Credit with Rs.___________being the refund of the meter hire for the defective period.
Note: The "Defective period" means six months previous to the date of the test of the period during
which the meter has been in use in a defective condition, whichever is the lesser period.
AE/AEE/XEN(DS)___________Date_____________
RA/ARA___________________Date______________________
197
Electricity Supply Instructions Manual
CS-8
PUNJAB STATE POWER CORPORATION LIMITED
PROFORMA FOR INSPECTION REGISTER.
Page
.__________________________
DETAIL OF CHECKING
A. METERING EQUIPMENT PARTICULARS:
1. Meters
i) Make and Type.
ii)Capacity.'
iii)Rev/KWH..
iv)Sr,No./Guide No..
v) Meter Readings KWH KVAH KVA(MDI)
2. C.T.Ratio ..
3. P.T. Ratio ..
4. Seals
i) MCB ..
ii) MTC ..
iii) ME ..
iv) Ultra Sonic Welding..
v) MDI ..
vi) CT Chamber ..
vii) PT Chamber ..
5. Working of
a) Meter(s) ..
b) CTs ..
c) PTs ..
B. CAPACITORS
Note:- If the metering equipment consists of KWH, KVAH, MDI, CTs and PTs,
complete particulars of each of the unit should be checked and noted on the
back of the format. Deficiencies and defects, if any, should be noted. If any of
the seal is missing or doubtful, it should be noted down in the Inspection
Report.
198
Electricity Supply Instructions Manual
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------
199
Electricity Supply Instructions Manual
CS-9
PUNJAB STATE POWER CORPORATION LIMITED
OFFICE:______________________________
METER CHANGE ORDER
Sr.No.______________
Date:__________________
Consumer's Name:___________________________
Address:_________________________________________________
Account No.____________________
Category:_______________________
Load(KW):_______________________
To,
Sh._____________________
JE.AAE/AE/AEE
Please change meter on the premises of above consumer and report below,______
AE/AEE/XEN(Ops)________________dated________________
REPORT
Junior Engineer________________Date____________
CHARGES
If the meter have been removed or its position changed at the request of the consumer,
the consumer be debited with Rs.__________________per meter as per schedule of general
charges)
Signatures of RA/ARA_______________________date___________________________
200
Electricity Supply Instructions Manual
CS-10
PUNJAB STATE POWER CORPORATION LIMITED
MTC/MCB SEAL ETC.
REPLACEMENT ORDER
Sr.No.______________
Date:__________________
Consumer's Name:___________________________
Address:___
Account No.____________________
___________________________________________________________________________
REPORT
2. No of seals broken/replaced
(with details such as Meter,MTC,MCB,CT/PT etc) Broken Replaced
Date________________________Time___________________
Recoverable Amount
AE/AEE/XEN(DS)..
The above recoverable amount has been entered in the sundry charges and allowances
register page No.______________________Sr.No.______________________
RA/ARA_________________
201
Electricity Supply Instructions Manual
CS-11
PUNJAB STATE POWER CORPORATION LIMITED
DISCONNECTION ORDER
TDCO/PDCO
OFFICE:_______________
Sr.No._________________
Date:__________________
Consumer's Name:___________________________
Address:_________________________________________________
Account No.____________________
Reasons for Disconnection
Amount Due: SOP and other charges Rs.________ED Rs.______Octroi Rs.______________
TDCO/PDCO No.______________Date_______________Effected on__________________
To
JE/AAE/AE/AEE
____________________________AE/AEE/XEN(DS) ____________Date_______________
___________________________________________________________________________
REPORT
1) Service Disconnected on ( Date/Time)..from T-junction/pole.
Date_____________________Time_______________________
Consumer's Signature
JE/AAE/AE/AEE/Xen__________________
Date__________________
202
Electricity Supply Instructions Manual
CS-12
PUNJAB STATE POWER CORPORATION LIMITED
RECONNECTION ORDER
OFFICE:_______________
Sr.No.______________
Date:__________________
Consumer's Name: ..
Account No. ..
Reason of Disconnection ..
Details of Charges deposited..
To
JE/AAE/AE/AEE/Xen
Please reconnect the above connection and report below:-
AE/AEE/XEN(DS)_____________________Date_____________
___________________________________________________________________________
REPORT
1) Service reconnected on (date/time). from T-junction/pole.
Date_____________________Time_______________________
Consumer's Signature_______________________
JE/AAE/AE/AEE/Xen__________________
Date__________________
203
Electricity Supply Instructions Manual
CS-13
PUNJAB STATE POWER CORPORATION LIMITED
SUNDRY JOB ORDER
Sr.No.______________
Date:_______________
Office:___________________________
Name of Consumer:._______________________Account no
Name of JE/AAE/AE/AEE/Xen__________________________________________
Detail of works
______________________________________________________________________________
______________________________________________________________________________
________________________________________
Signature of AE/AEE/XEN______________________________
___________________________________________________________________________
Detail of works______________________________________________________________
M.S.R.No.__________________________________________________________________
Signature of Consumer.
204
Electricity Supply Instructions Manual
CS-14
PUNJAB STATE POWER CORPORATION LIMITED
METER CARD
Office:____________________
Address:_________________________________________________
205
Electricity Supply Instructions Manual
Sr. Name of Consumer Account Nature of Load Industrial/Motive Light Load Remarks
No. No Load in KW/BHP in KW
1 2 3 4 5 6 7
1
2
3
4
5
6
7
8
9
10
11
12
13
Note:- In case of permanent
disconnection entry should be
scored out with Red Ink. Indicate
PDCO No. & date of
disconnection.
Light Load
Street Light Load
Total Connected load on date
(i) Industrial/Motive Load-KW
(ii)Light Load-KW
Total Connected load on each LT Phase(KW) R-
Y-
B-
Dated Signature of JE Incharge_________________________
Checking by AE/AEE/XEN_____________________________
Checking by other Senior Officers_______________________
While drawing rough sketch proper orientation of Grid Sub Station
11 KV feeder distribution S/S Lines maybe kept in view.
206
Electricity Supply Instructions Manual
CS-16
PUNJAB STATE POWER CORPORATION LIMITED
Access to Consumer's Premises Notice U/S163 of the Act.
No________________________________Date_________________________
From
AE/AEE/XEN
To
_________________________
_________________________
Dear Sir/Sirs/Madam
It has been reported to me that on__________________________an authorized
representative of the PSPCL called at your premises situated at_________________________in order to
read the meter/disconnect the supply and remove the meter but as your premises were found locked/you
and your representative did not permit access to your premises, he was unable to read the meter/disconnect
the supply and remove the meter or carryout inspection etc.
2. You will please therefore, let me know the time and date on which a representative of the PSPCL
shall be provided access to your premises to enable him to read the meter/disconnect the supply
and remove the meter or to carryout such other Act as may be authorized to do so.
3. If no reply is received in this office within 7 days from the date of presentation of this letter your
premises is liable to be disconnected in terms of Section 163 of EA-2003.
Yours faithfully
AE/AEE/XEN(DS)
207
Electricity Supply Instructions Manual
CS-17
PUNJAB STATE POWER CORPORATION LIMITED
METER SEALING RECORD
1 2 3 4 5 6 7 8 9
208
Electricity Supply Instructions Manual
CS-18
PUNJAB STATE POWER CORPORATION LIMITED
PROFORMA FOR JOB CONTROL REGISTER FOR RECOVERABLE ASSESSED AMOUNT.
Sr Name of Connecte Sanction Contract Details of Date & Assess Status of the Signature Amount Remarks
No consum d Load ed Load Demand findings/ Time of ed case i.e. of deposited
er observatio disconnectio Amount whether AE/AEE/ by the
ns during n & with . referred to Xen/ consumer
checking. TDCO DSC/ Forum/ Sr.XEN with
number Ombudsman/ (DS) date(s)
Appellate Sr.XEN
Authority / (Enf)
Designated AO(Field)
authority or
Special court
1 2 3 4 5 6 7 8 9 10 11 12
209
Electricity Supply Instructions Manual
CS-19
Sr. Name of Date of Amount Amount PRESENT STATUS OF THE CASE i.e. WHETHER REFERRED TO Remarks
No. Consumer Checking Assessed Recovered DISPUTE SETTLEMENT COMMITTEE / FORUM / OMBUDSMAN/
up to date APPELLATE AUTHORITY / DESIGNATED AUTHORITY / SPECIAL
COURT
DSC Forum OMBUDSMANS Appellate/ Special
Designated Court
Authority
1 2 3 4 5 6 7 8 9 10 11
210
Electricity Supply Instructions Manual
CS-20
PUNJAB STATE POWER CORPORATION LIMITED
JOB ORDER CONTROL REGISTER
(MCO/SCO/PDCO/TDCO/SJO/RCO)
Sr.No Accoun Consumer' Job Name of the Date Receipt of Job Remark
. t No s Name Orde Official to when order after s
r No whom handed effecte compliance by
over d C/C
211
Electricity Supply Instructions Manual
CS-21
PUNJAB STATE POWER CORPORATION LIMITED
METER CHECK LIST FOR All CONSUMERS (ABOVE 500 KW)
.. .
212
Electricity Supply Instructions Manual
CS-22
PUNJAB STATE POWER CORPORATION LIMITED
DIRECT SUPPLY ORDER
DOMESTIC CONSUMERS ONLY
.S.No.______
Complaint No.___________
Date:______
Cut Here..Cut here
Signature of JE______________
Date_____________Name_______________(Code)___________
Signature of RA/ARA
Date:____________ Name:______________
Note:- This order is to be pasted in the Sundry Register and cross entry to be made on the MCO.
213
Electricity Supply Instructions Manual
CS-23
No_____________________________Date___________________________
From
AE/AEE/XEN (DS)
To
_________________________
_________________________
Please Note that for reasons connected with the maintenance of the PSPCL system. Supply to
your premises will be shut down from (Date & Time) .to (time and
date).
AE/AEE/XEN(DS)
214
Electricity Supply Instructions Manual
CS-24
IN PUT ADVICES,
PAYMENT RECORDS
AND OUT PUT
LEDGER FOR
LS/BS/RT BILLING
215
Electricity Supply Instructions Manual
Adsvice no.L51
MASTER FILE FOR LS/BS/RT CONSUMERS
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 1
7.Connected load/date
8.contract Demand/Date
Meter Meter Sr. Make Digits Line CT Ratio Meter CT Ind.Factor MMTS%Correction Correction Meter Aux meter Sub Mtr Code
no. Ratio Dt(from) Voltage
31.Main
32.Colony
33.Aux
Ownership Installed on (Date) Meter Rent Service Charges AUX Meter Sub Mtr Code
40.Indl Mtr
41.CT/PT Unit
216
Electricity Supply Instructions Manual
S.N Accoun Meter Meter Installation Owner Manufacture Meter Ampere Meter Supply Metering Independen
o. t Type Coun Date r No. s Digits Voltag Voltage t
No. 2 t 4 5 7 9 e 11 Factor
1 3 6 8 10 12
217
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 3
S. Accou Meter Meter Installatio Owner Serial Capacity Manufact SJO SJO Reason Line CTR Line CTR Metering Metering
No. nt Type Count n (PSPCL No. (Amperes) urer No. Date for SJO Numerator Denomin Voltage Voltage
No. Date or Pvt.) ator Numerator Denomin
ator
2 3 5 6 7 9 10 11 12 14
1 4 8 13 15
218
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 4
S. No. Name Accoun Sundry Sundry Sundry Sundry Sundry Sundry Amount Book No. Page No.
1
t No. Code Head Minor Reason Date 9.
Head SOP ED
1. 2. 3. 4. 5. 6. 7. 8. OCT 10. 11.
Certified that the total amount is 1. Charges Rs.(in words)_____________________________2. Allowances Rs.(in
words)__________________________________
Note: RA/RS
XEN/AEE/AE
1. Sundry Code: Charges: C , Allowances: A Full Name ( ) Sub Div.__________
2. Fill all columns legibly PSPCL__________
3. Advice with any overwriting will be rejected
4. Affix Rubber Stamp of XEN/AEE/AE
5. No document is required with the advice, however same could be demanded as & when required.
6. Sundry Minor Head for :
(a) Theft of power detected by D/S - 23.715.
(b) Theft of power detected by Enf = 23.725.
219
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 5
S. Name Account Meter Billing Discon./Conn. Discon./Conn. KWH KVAH MDI Code * Remarks
No. No. Count Cycle Date Type Reading Reading Reading
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
1.
Note: RA/RS
XEN/AEE/AE
1. Meter Count (No. Of Meters) is ______ Full Name ( ) Sub Div._____________
2. Fill all columns legibly PSPCL_____________
3. Advice with any overwriting will be rejected 4. Code* P PDCO , R - RCO
5. Affix Rubber Stamp of XEN/AEE/AE 6. No document is required with the advice, however same could be demanded as &
when required.
220
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 6
S.No. Name Account Billing Billing Units Exempted %age Exemption From Exempted Remarks (Name
No. Cycle Year Date Up to of Exempting
Authority)
1. 2. 3. 4. 5. 6. 7. 8. 10.
9.
221
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 7
S.No. Name Account Peak Load PLE PLE End Name of Memo No. Date Remarks
No. Allowed Start Date Authorising
1. 2. 3. 4. Date 6. Office 8. 9. 10.
5. 7.
222
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 8
S.N Name Account Event Event Reading at the time of event SJO Remarks
o No. Code * Date No. &
2. 3. 4. Date 10.
1. 5. 6. KWH 7. KVAH 8.MDI 9.
.
223
Electricity Supply Instructions Manual
SYS-ID INPUT CODE SHEET NO. BILLING CYCLE SUB DIV. CODE
L 5 9
S.No Name Accoun Date of Contract Load (KW) Contract Demand SJO Date Kind Supp Meterin New Remark
. t No. Contract No. of ly g Feede s
Indust Volta Voltage r Code
2. 3. 5. 6. 7. 8. ry ge 12.
1. 4. 11. 13.
9. 10.
Code* Load Code* Demand
224
Electricity Supply Instructions Manual
Advice For Compensation Assessed/Adjusted/Realised on Account of Theft of Energy/U.U.E. & Unauthorised Extension Cases
225
Electricity Supply Instructions Manual
ANNEXURES
226
Electricity Supply Instructions Manual
ANNEXURE-A
PUNJAB STATE POWER CORPORATION LIMITED
CERTIFICATE FOR SCHEDULE CASTES / BACKWARD CLASSES
SIGNATURE_________________
DESIG/SEAL:_________________
Signature with
Designation and Seal of
Revenue Officer.
227
Electricity Supply Instructions Manual
Annexure-B
PUNJAB STATE POWER CORPORATION LIMITED
POLLUTION CONTROL
LIST OF 'RED' CATEGORY OF POLLUTING INDUSTRIES
1. Fertilizer(Nitrogen/Phosphatic)
2. Cement
3. Tanneries
4. Pulp and Paper
5. Manufacturing of dyes and dye intermediates
6. Pesticides manufacturing and formalities except where no emissions are involved
7. Basic drugs, pharmaceuticals and formulations
8 Slaughter house and animal bone processing
9 Heat Treatment/Tempering/Electroplating/Surface Coating and hardening
10 Dyeing and processing Cotton/Woolen/Synthetic yarn/Fabrics
11 Oil Extraction, Vegetable ghee/Hard oil using hazardous substances in the process.
12 Processing of Paddy, Rice, Maize, Barley
13 Stone Crushers
14 Processing Industry for Dairy, Food, Vegetables/fruit
15 Processing/Manufacturing of chemicals including organic, Inorganic acids and its
compounds zinc/lead oxides, chlorinated Paraffin wax and Zinc recovery etc
16 Industrial units having induction furnace/arc furnace or boiler furnace/other furnaces
17 Brick Kiln and Lime kiln
18 Sugar
19 Fermentation
20 Aluminum
21 Petro-chemicals
22 Thermal Power
23 Oil Refinery
24 Sulphuric Acid
25 Copper Smelter
26 Zinc Smelter
27 Iron and Steel
28 Electronic Industries using hazardous substances
29 Rayon
30 Potassium ./Sodium Cyanide
31 Plastic/paints
32 Rubber Synthetic
33 Asbestos
GREEN CATEGORY:
Such industry which is not covered in Red Category or Hazardous Category is to be treated as
Industry under Green Category.
228
Electricity Supply Instructions Manual
Annexure-C
LIST OF HAZARDOUS INDUSTRIES / PROCESSES
229
Electricity Supply Instructions Manual
Annexure-D
230
Electricity Supply Instructions Manual
231
Electricity Supply Instructions Manual
Annexure-E
AFFIDAVIT
ii) That the total investment of the industry shall be less than Rs.25 lacs on plant and
machinery etc.
iii) That the industry is not proposed to be located in any approved Residential Area
/Predominantly residential area /Colonies of Municipal Corporation/ Councils /Notified
Area Committee/ PUDA/Improvement Trust/Village Panchayat/ any other authority
appointed under the Statute of the State.
iv) That there will not be any discharge of trade effluent from the industry into stream or
well or sewer or on the land due to its establishment or operation or process or any
treatment and disposal or an extension or addition thereto.
v) That the industry will not use /handle/ transport/ discharge any air pollution including
noise into the atmosphere.
vi) That the industry will not discharge any toxic/hazardous wastes and chemical
vii) That in case the industry is found to create condition that generate any type of pollution
or if there is any objection from the surrounding community and if on verification, it is
found that such objection has some substance, the PPCB shall be free to take legal
action under the provisions of water(Prevention and Control of Pollution) Act,1974 and
Air (Prevention and Control of Pollution) Act,1981 and environment(Protection Act-
1986) as considered appropriate.
Date
Place
Deponent
Certified that the contents of affidavit from (i) to (vii) are true and correct to the best of my
knowledge. No part of it is false and nothing material has been kept concealed therein.
Deponent
232
Electricity Supply Instructions Manual
Annexure-F
233
Electricity Supply Instructions Manual
Annexure-G
234
Electricity Supply Instructions Manual
235
Electricity Supply Instructions Manual
236
Electricity Supply Instructions Manual
237
Electricity Supply Instructions Manual
238
Electricity Supply Instructions Manual
Annexure-H
AGREEMENT FORMAT
(CABLE TV NETWORK)
AGREEMENT BETWEEN
PUNJAB STATE POWER CORPORATION LIMITED
AND_____________________________
This agreement for use of PSPCL Poles to lay cable for TV Network ("The Agreement")
entered into on this____________-day of____________200__ between PUNJAB STATE
POWER CORPORATION LIMITED having its headquarters at The Mall, Patiala, Punjab,
India(hereinafter referred to as the "PSPCL", with expression shall unless repugnant to
the context or meaning thereof shall include its successors and assigns), as Party of the
first part, and______________(hereinafter referred to as the "NETWORK OPERATOR",
which expression shall, unless repugnant to the context or meaning thereof include its
permitted successors and permitted assigns), as Party of the second part.
WHEREAS, the PSPCL has installed transmission and distribution network for
the transmission and distribution of electrical energy in the State of Punjab.
WHEREAS the Network Operators has requested the PSPCL for grant of
permission for using its distribution poles for laying cables for cabled transmission/distribution
of television signals in the city of _____________(Punjab).
WHEREAS in view of the vast benefits that would accrue to the people
in__________________(Punjab) in terms of information flow through this scheme, PSPCL has
decided to permit the Network Operator to use its electricity distribution poles for laying
appropriate cable network subject to conditions stipulated in this Agreement .
NOW THEREFORE, in consideration of the premises and mutual covenants
and conditions set forth therein it is agreed by and between the parties as follows:-
ARTICLE-I
DEFINITIONS
(1) Cable: means co-axial, optical Fibre or Hybrid cable or any other device which
transmits audio, video or audio-video signals.
(2) Cable Network: means any system consisting of a set of closed transmission
paths and associated signal generation control and distribution network,
designed to provide cable service for reception by subscribers.
(4) Franchisee: means a person licensed by the Network Operator to use his
software for providing signal to Cable Network and includes his legal heirs,
successors and executors etc. The franchises shall hold valid registration
under Cable Television Network (Regulation), Act,1995 and rules framed
thereunder as amended from time to time.
(7) Network Operator; means any person who provides service through cable
network for generation and/or distribution of television signals or otherwise
controls or is responsible for the management and operation of a cable
network and includes his duly appointed "Franchisee".
239
Electricity Supply Instructions Manual
11. Subscriber: means a person who receives the signals of cable network at a
place indicated by him to the Net Work Operator without further transmitting it
to any other person.
1.2 All other words and expressions used herein and not defined herein
but defined in the Electricity Act-2003, The Cable Television Networks
(Regulation), Act 1995 and applicable to this agreement shall have the
meaning respectively assigned to them.
1.3 The heading and paragraph numbering in this Agreement are for reference
only and shall not affect the interpretation or construction of this Agreement.
1.4 Words referred to in the singular only will also include the plural and vice versa
where the context specifically requires.
1.7 Reference to Articles and Annexures are unless the context otherwise
requires, reference to Articles and Annexures of this Agreement.
ARTICLE-2
2.1 The network operators shall abide by the terms and conditions, regulations etc.
if any, formulated by the Govt. of Punjab/India from time to time by way of
legislations, Govt. Orders etc. He shall bear all inspection costs and fees etc.
required to be deposited by duly appointed authority under the Govt.
order/legislation etc.
2.2 LAYING OF CABLE
2.2.1 The PSPCL shall allow Network Operator to string lay cab using its poles in the
city of____________. Only insulated bearer messenger wires should be drawn
by Network Operator alongwith the cables and properly clipped at regular
intervals. These wires should be firmly fixed to the electrical poles using
suitable clamps and reel insulators. At no point, the cables should be allowed
to come into direct contact with the electric poles etc. No bare conductor either
in the form of wire or support wire shall be drawn along the insulated cables.
In case the insulated G.I. Wire or other support wire is to be strung to building
structures or other electricity conducting materials, necessary plastic or
240
Electricity Supply Instructions Manual
2.2.2 The Network Operator shall use his own clamps and fixtures, tools and
instruments and labour for carrying/fixing cables of the TV Network to
P.S.P.C.L. Poles. No claim whatsoever shall be entertained by P.S.P.C.L. on
this account. All materials(Cables , clamps, fixtures and any other hardware )
required to be used by the Network Operator shall conform to relevant
standards laid down by Bureau of Indian Standards or as prescribed by
PSPCL/Punjab Govt. from time to time.
2.2.3 All the works of stringing cables of TV network, giving individual connections to
subscribers and subsequent maintenance of the Network System would be
carried out by the Network System would be carried out by the Network
Operator, with overhead electrical line in position and being live i.e. no
shutdown of electrical lines may be provided to the Network Operator for
carrying out his work.
2.2.4 All the works required to be carried out by the Network Operator shall conform
to safety regulations and instructions issued by Electrical Inspectorate of Govt.
of Punjab or any other related agency of Govt. of Punjab/ PSPCL, and shall be
in line with the rules/regulations made under EA, 2003.
2.2.5 Erection of cable & subsequent maintenance and service connection should be
carried out by the person duly authorized by Chief Electrical Inspector, Punjab
to work on live, L.T.Lines only under the supervision of the authorized
personnel of the PSPCL adopting all safety procedure as required for power
lines.
2.2.6 The system for laying the TV cable on the electric poles to be used by the
Network Operator will have to be got approved by him from Chief Electrical
Inspector(CEI) or any other prescribed authority.
2.3 CLEARANCES:
2.3.3 When the Cables are taken across the roads, the minimum ground clearance
to be maintained is 5.8 metres. Wherever this is difficult to achieve, at the
same time maintaining a minimum of 1.2 metres clearance from the lowest
conductor of power line, underground cables may be used at such road
crossing after obtaining approval from the concerned local authority,
PWD/GOP. For mechanical strength, the cable may be encased in suitable
insulated pipes.
2.3.4 For Crossing Railway line, work will be carried out only after obtaining
permission of concerned Railway Authority by Network Operator at his own
cost. The Network Operator would be responsible to meet with clearances and
other requirements of Railway Authorities may not allow overhead crossing of
Network Cable due to electrification of railway tracks).
241
Electricity Supply Instructions Manual
2.5 INSPECTION
The cables and supports of the cable network shall be subject to inspection by
the PSPCL officer/officials whenever necessary and Network Operator shall
carry out any improvement and modifications pointed out by them to conform
with the safety procedures as required for power lines. Necessary
arrangements shall be made by Network Operator to replace immediately and
ruptured/deteriorated cable, if pointed out by the staff of the PSPCL.
2.6.2 PSPCL shall not have liability in respect of claims under Workmen
Compensation Act or otherwise made by the employees of the Network
Operator consequent to any accident during their course of employment under
Network Operator.
2.7 GENERAL
2.7.3 The officers and/or workmen of the PSPCL shall have the right to dismantle
and disconnect any cable, while doing maintenance work of electrical lines.
Prior intimation will be given by the officer in charge to Network Operator or his
authorized representative for planned scheduled shutdown. In case the cable,
in any part, is required to be removed permanently for any bonafide purpose of
the GOP/ PSPCL /Local authorities etc. viz City beautification, widening of
roads etc. PSPCL shall be free to do so and the Network Operator or its
242
Electricity Supply Instructions Manual
subscribers will not be eligible for any compensation or other claims on that
account from the PSPCL. The Network Operator shall make alternative
arrangements at his own cost in such an event.
2.7.4 PSPCL will not be responsible for any interruption and/or interference caused
to the quality of either or both of the video/audio signals due to the proximity of
11 KV, 33 KV, 66 KV or other extra high tension lines to the network cable or
due to any other reason whatsoever.
2.7.5 Under no circumstances Network Operator shall interfere with the smooth
functioning of the transmission & distribution of power by the PSPCL. Further,
the Network Operator shall ensure that his cable TV network does not cause
any interference/impact on PSPCL's communication system.
2.7.6 All the works(capital as well as maintenance) required to be carried out by the
workmen of Network Operator would be carried out only during 9.00 A.M. to
5.00 P.M.
2.7.7 In case the Network Operator uses any pole of street lighting owned by
Municipal Corporation /Committee /NAC /PUDA /Improvement Trust/ Housing
Board etc. in the city / town / area, he will have to seek permission from
respective authority for its use.
2.7.8 The Network is to be laid on already installed poles of PSPCL. PSPCL will not
entertain any request from Network Operator for installation of additional poles
for his use.
2.7.9 In case, any LT/HT line, on which TV network cable is already laid by Network
Operator is dismantled/sifted by PSPCL, no compensation /loss/ additional
expenditure whatsoever shall be paid/made good by PSPCL to operate for
dismantlement/shifting of network cable by the operator. However, PSPCL will
give sufficient advance notice of its intention to dismantle/shift such lines to the
Network Operator.
2.7.10 The Network Operator shall arrange its own accommodation to house
communication and other associated equipment, PSPCL will not under any
circumstances allow the use of its infrastructure for such type of facilities.
2.7.11 The permission to use PSPCL poles by any Cable Operator shall not be
exclusive in nature i.e. one pole can be used by any number of Operators
depending upon site conditions as well as strength of the pole and PSPCL
shall charge full rental charges from each Operator.
2.7.12 There should be proper identification e.g. metallic tags etc. on the cables of the
operators at each pole. Lack of proper identification mark on cable will involve
removal of cables as well as attract penal action for unauthorized use against
Cable Operators.
ARTICLE-3
COMMERCIAL TERMS & CONDITIONS
3.1 PAYMENT:
In consideration of facilities provided by the PSPCL Network Operator shall
make payment as per rates notified from time to time to the PSPCL for utilizing
minimum 100 poles & in multiple of 25 poles thereafter for running his Cable
Network in the city of__________before executing this agreement. In case
Network Operator needs to hire more number of poles, he shall immediately
approach PSPCL for permission alongwith supplementary plan & requisite
charges shall be deposited by him .
a) Messages of national & social importance will be shown for the benefit of
general public.
c) The Network Operator will work very closely with the local administration & all
the local problems & information will be communicated to the Public.
c) Two exclusive channels for giving publicity material shall be at the disposal of
PSPCL.
d) 600 seconds per week free time shall also be provided for social, economic
advertisement in general public interest on the main channel.
3.5 TERMINATION:
PSPCL reserves the right to terminate the agreement even before the expiry of
the term of the agreement with three month notice, if continuance of the
agreement is felt to be prejudicial to the interest of PSPCL or there has been
continuous breach of any terms & conditions of the agreement for three
months or more by the Network Operator.
3.6 VALIDITY:
The agreement shall come into force from the date of execution and shall
remain valid for the particular financial year.
The period of agreement shall be for one year or less depending upon the time
period left in that particular financial year reckoned from the date of agreement.
However, this may be renewed on mutually agreed terms and conditions.
244
Electricity Supply Instructions Manual
3.9 TAXES:
All taxes/cess imposed by any Govt. authority including the local authorities will
be borne by Network Operator.
3.10 INDEMNIFICATION:
The Network Operator shall indemnify and keep harmless the PSPCL, against
any expenses that may be incurred in connection with any suit or other
proceedings filed in any court of law or before any authority in respect of any
matter relating to and/or arising out of the distribution of TV signals through the
cable of the Network Operator using the Poles of the PSPCL.
3.11 GENERAL:
The Network Operator may use________No. of poles as per their expressed
requirement in the city of_________. Any additional pole required by him
exclusively for his system shall be provided by him at his own cost and PSPCL
shall not be liable for the same in any way. The poles can also be used by
Network Operator or by its Franchisee(s) with whom he has entered into valid
Franchisee Agreement. Amount contracted for laying Cable Network shall be
chargeable on lumpsum basis without any reference or dependence on the
number of poles actually used by the Network Operator.
ARTICLE-4
ARBITRATION
a) Each party shall designate in writing to the other party a representative who
shall be authorized to resolve any dispute arising under this agreement in an
equitable manner.
c) The parties hereto agree to use their best efforts to attempt to resolve all
disputes arising out of or in relation to this agreement promptly, equitably and
in good faith and further agree to provide each other with reasonable access
during normal business hours to any and all non privileged records, information
and data pertaining to any such dispute.
4.2 ARBITRATION:
a) in the event that any dispute is not resolved between the parties pursuant to
Article 4.1, then such dispute shall be settled exclusively and finally by
Arbitration. It is specifically understood and agreed that any dispute that can
not be resolved between the Parties, including any matter relating to the
interpretation of this Agreement shall be submitted to Arbitration irrespective of
the magnitude thereof and the amount in dispute or whether such dispute
would otherwise be considered justifiable or ripe for resolution by any Court of
Arbitral Tribunal. This Agreement and the right and obligations of the parties
hereunder shall remain in full force and effect pending the Award in such
Arbitration proceedings, which award shall determine whether and when
termination of this Agreement if relevant, shall become effective.
245
Electricity Supply Instructions Manual
For the purpose of legal proceedings in any manner connected with arbitration
agreement and arbitral proceedings/orders etc. the civil courts at_________shall have
jurisdiction as agreed between the parties.
246
Electricity Supply Instructions Manual
ANNEXURE-I
(a) The consumer applicant requesting the PSPCL for additional load/demand will
pay per KW/KVA charges as approved by the Commission. Such charges will
be payable by a consumer where the total load including existing load is upto
247
Electricity Supply Instructions Manual
500 KW/500 KVA and/or the length of the service line is upto one hundred
metres for Domestic and Non-Residential Supply category and two hundred
fifty metres in the case of Industrial and Bulk Supply categories.
Where the length of the existing service line is more than the limit
prescribed above and additional load/demand necessitates augmentation of
the existing service line, the applicant will, in addition to per KW/KVA charges,
be required to pay the actual cost of augmentation for the length of service
line beyond the prescription as indicated above, at the rates approved by the
Commission.
(b) Where total load including existing load exceeds 500 KW/500 KVA, the
consumer will pay per KW/KVA charges for the additional load/demand as
approved by the Commission or the actual expenditure for release of
load/demand, whichever is higher.
(c) In case of a consumer with supply voltage of 33000 volts and above, the
consumer will only be liable to pay the cost of the service line and
proportionate cost of back-up/ common line (33000 volts or above) including
bay, if any.
Provided that where a HT/EHT consumer having a sanctioned load/contract
demand exceeding 500 KW/500 KVA who has paid the actual cost of HT or
EHT service line or feeder, requests for additional load and such load can be
fed from the same line without any augmentation, then the HT consumer
would be liable to pay only the proportionate cost of HT main and feeding sub
station. An 33000 volts or EHT consumer would be liable to pay only the
proportionate cost of back up/common line (33000 volts or above) upto the
feeding sub station including bay.
(ii) A.P. Supply : A consumer seeking additional load under this category will pay
charges (per BHP/KW) as approved by the Commission. These charges will be
payable where the length of the service line is upto five hundred metres.
Where the length of the existing service line is more than five hundred metres
and the provision of additional load necessitates augmentation of the existing
service line, the applicant will be only required to pay the actual cost
augmentation for the length of service line beyond the prescription as
indicated above, at the rates approved by the Commission.
(iii) Railway Traction : In the case of additional demand in this category, actual cost of
augmentation of 132 KV/220 KV line including cost of controlling bay/switchgear
as the case may be, will be payable.
(iv) Street Lighting: Consumers seeking additional load in this category will pay per
KW charges as approved by the Commission.
9.1.3 Temporary Supply: An applicant in this category will pay for the expenditure for
providing temporary connection as under:
(a) Cost of erection and dismantling of relevant works including consumables.
(b) Service line/electrical plant rentals as approved by the Commission
9.2 The PSPCL will, unless otherwise specified in these Regulations or by an order of the
Commission, fulfill the obligation to supply electricity to the premises, without claiming
any payment or reimbursement from the applicant of any expenditure, if such
expenditure has been incurred or is to be incurred by the PSPCL under any scheme
approved by the Commission or where such expenditure is otherwise allowed to be
recovered by the PSPCL as a part of the revenue requirements of the PSPCL.
248