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    IE E1-111 (QM Principles)

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    Dave Albero
    The document outlines several quality management principles and approaches including Deming's chain reaction, the Deming cycle, Crosby's four absolutes, Juran's quality trilogy, and total quality management (TQM). It discusses the evolution of approaches from inspection and quality control to quality assurance and TQM which involves all stakeholders. Key aspects emphasized are continuous improvement, prevention over detection, meeting customer needs, and engaging all employees.

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    © All Rights Reserved
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    IE E1-111 (QM Principles)

    Uploaded by

    Dave Albero
    25 views12 pages
    The document outlines several quality management principles and approaches including Deming's chain reaction, the Deming cycle, Crosby's four absolutes, Juran's quality trilogy, and total quality management (TQM). It discusses the evolution of approaches from inspection and quality control to quality assurance and TQM which involves all stakeholders. Key aspects emphasized are continuous improvement, prevention over detection, meeting customer needs, and engaging all employees.

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    Basic concepts in quality

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    The document outlines several quality management principles and approaches including Deming's chain reaction, the Deming cycle, Crosby's four absolutes, Juran's quality trilogy, and total quality management (TQM). It discusses the evolution of approaches from inspection and quality control to quality assurance and TQM which involves all stakeholders. Key aspects emphasized are continuous improvement, prevention over detection, meeting customer needs, and engaging all employees.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    25 views12 pages

    IE E1-111 (QM Principles)

    Uploaded by

    Dave Albero
    The document outlines several quality management principles and approaches including Deming's chain reaction, the Deming cycle, Crosby's four absolutes, Juran's quality trilogy, and total quality management (TQM). It discusses the evolution of approaches from inspection and quality control to quality assurance and TQM which involves all stakeholders. Key aspects emphasized are continuous improvement, prevention over detection, meeting customer needs, and engaging all employees.

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    Basic Quality

    Management Principles
    Quality is a Journey,
    not a Destination
    Evolution of Quality Management

    Inspection Salvage, sorting, grading, blending, corrective actions,


    identify sources of non-conformance
    Develop quality manual, process performance data, self-
    Quality inspection, product testing, basic quality planning, use of
    Control basic statistics, paperwork control.

    Quality systems development, advanced quality planning,


    Quality
    comprehensive quality manuals, use of quality costs,
    Assurance involvement of non-production operations, failure mode and
    effects analysis, SPC.

    TQM Policy deployment, involve supplier & customers, involve all


    operations, process management, performance
    measurement, teamwork, employee involvement.
    Demings Chain Reaction

    Improve Quality
    Provide jobs and more Cost decreases because of
    jobs less rework, fewer mistakes,
    fewer delays, snags, better
    use of machine time and
    Stay in business materials

    Productivity improves
    Capture the market with better
    quality and lower price
    The Deming Cycle or PDCA Cycle

    PLAN
    Plan a change to the process. Predict the effect
    this change will have and plan how the effects
    will be measured
    ACT DO

    Adopt the change as a Implement the change on a


    permanent modification to small scale and measure the
    the process, or abandon it. effects

    CHECK

    Study the results to learn


    what effect the change had, if
    any.
    Philip Crosbys Four Absolutes

    What is Quality? Definition : Conformance to


    requirements
    What system is needed to
    System of quality is prevention
    cause quality?
    What performance Performance Standard : Zero
    standard should be used? Defects
    What measurement system Measurement : Price of non-
    is required? conformance (PON)
    Joseph M. Jurans Quality Trilogy

    Quality Planning Quality Control Quality


    Improvement
    Establish quality goals Prove the process can
    Identify customer needs produce under operating Seek to optimise the
    Translate needs into our conditions process via tools of
    language Transfer process to diagnosis
    Develop a product for these operation
    needs
    Optimise product features
    for these needs
    Jurans Trilogy Diagram

    Quality Planning Quality control (during operations)

    40 Quality
    improve -
    Cost of New zone
    ment
    Poor of quality
    Original zone of control
    Quality
    20 quality control

    0
    0 TIME

    Lessons learned
    Jurans Quality Planning Road Map

    1) Identify who are the customers


    2) Determine the customers needs
    3) Translate the needs into our language
    4) Develop a product to meet those needs
    5) Optimise a product so as to meets our needs
    as well as the customers.
    6) Develop a process which is able to produce the
    product
    7) Optimise the process
    8) Prove the process can make the product
    under operating conditions
    What is TQM?
    Concern for
    Constant drive for Management by employee
    continuous Fact involvement and
    improvement and development
    learning
    Organisation
    Passion to deliver response ability
    Result Focus customer value /
    excellence

    Actions not just words Partnership


    perspective
    (implementation) (internal /
    Process
    Management external)
    BASIC PRINCIPLES OF TQM

    Approach Management Led

    Scope Company Wide

    Scale Everyone is responsible for Quality

    Philosophy Prevention not Detection

    Standard Right First Time

    Control Cost of Quality

    Theme On going Improvement


    FOUR KEY PRINCIPLES

    Measure quality so you can affect it

    Focus on a moving customer

    Involve every employee

    Think long term - Act short term

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