Companion by COMSONICS

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The document outlines ComSonics product warranty periods and policies, technical support options, and instructions for downloading firmware updates.

 
Companion
 
ComSonics, Inc.
 
1350 Port Republic Road
 
Post Office Box 1106
 
Harrisonburg, Virginia 22801 USA
 
Phone: (540) 434
-
5965 USA Toll Free: (800) 336
-
9681
 
Fax: (540) 434
-
9847
 
Email: info@comsonics.com
 
Internet: www.comsonics.com
 
 © 2007
-
2012 ComSonics, Inc. All Rights Reserved
 
Document 101453
-
001 Rev. L1
 
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12 
 
8/02/16 
 
USER GUIDE
 
CSI Doc. 101453
-
001
 
CATV Digital / Analog 
 
Signal Level Meter 
 
with
 
 Active and Passive
 
Ingress Testing 
 
TM
 
 
Companion
 
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Limited Warranty
(brief)
 
Hardware:
 ComSonics, Inc. (ComSonics) warrants to the original end user (Customer) that the new ComSonics branded products will be free from defects
 
in workmanship and materials, under normal use, for one (1) year from the date of original shipment. ComSonics warrants repaired and refurbished ComSonics products for ninety (90) days from date of shipment.
 
Software:
ComSonics warrants to the Customer that the Workstation  Application software will perform in substantial conformance to program specifications for a period of ninety (90) days from the date of original shipment. ComSonics warrants the media containing the software against failure during the warranty period.
 
ComSonics makes no warranty or representation that the operation of the soft
-
ware products will be uninterrupted or error free, or that defects in the software products will be corrected.
 
Software License
 
(brief)
 
ComSonics grants you, the Customer, a limited nonexclusive license to use the accompanying software program(s) (the Software) subject to the terms and re
-
strictions set forth in this License Agreement. You are not permitted to use the Software in any manner not expressly authorized by this License. You acknowl
-
edge and agree that ownership of the Software and all subsequent copies thereof regardless of the form or media are held by ComSonics or its suppliers.
 
Complete Limited Warranty and Software License Agreement documentation is  printed in the back section of this document.
 
Technical Support
 
ComSonics maintains a Technical Support Service for customer convenience. Phone 1
-
800
-
336
-
9681 or 1
-
540
-
434
-
5965 Monday
-
 Friday: 8:00 a.m.
-
 5:00 p.m. Eastern Time
 
Fax: 1
-
540
-
432
-
9794, Email: tech
-
support@comsonics.com.
 
Copyright
 
 All material in this manual is the property of ComSonics, Inc. and protected under the United States copyright law. No material shall be reproduced or used in any form or by any means (graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems) without the written permission of:
 
ComSonics, Inc.
 
1350 Port Republic Road
 
Post Office Box 1106
 
Harrisonburg, Virginia 22801 USA
 
Phone: (540) 434
-
5965 USA Toll Free: (800) 336
-
9681
 
Fax: (540) 434
-
9847
 
Email: info@comsonics.com
 
Internet: www.comsonics.com
 
Companion is a trademark of ComSonics, Inc.
 
 © 2007
-
2012 ComSonics, Inc. All Rights Reserved
 
Document 101453
-
001 Rev. L
 
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12 
 
w w w . c o m s o n i c s . c o m
 
55
 
5
 
Companion
 
54
 
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Additional Notes
 
Throughput Test Sequence
 
‘Please Wait for Modem to Reset’ (if needed)
 
‘Press OK to Begin’
 
If not connected to CMTS
 
‘Please Wait’
 
R > S > O light up as connection is made
 
If no connection is made: ‘No CMTS Found’
 
Displays UP/Down power levels
 
If server address settings box is blank
Displays ‘PASS’ or ‘FAIL’ and ‘Press OK to Rerun Test’
 
If no throughput server available displays ‘Throughput Server Unavailable’
 
Begins reading and updating gauges for downstream and upstream
 
Displays ‘PASS’ or ‘FAIL’ and ‘Press OK to Rerun Test’
 
Throughput Server Options
 
Two options for server hardware:
 
1. Optional ComSonics supplied Linksys Network Storage Link unit
 
Server software is preloaded at ComSonics
 
Network settings are configured by the user 
 
2. User supplied and configured Linux computer 
 
Server software is loaded by the user 
 
Network settings are configured by the user 
 
w w w . c o m s o n i c s . c o m
 
ii
 
Table of Contents
 
Introduction
 
Features, Unpacking, Battery Care
 ............................................................
1
 
General Operation
 
Power Management
 ...................................................................................
2
 
Description of Operational Controls
 ...........................................................
2
 
Screens and Modes
 
Power On, Home
 .......................................................................................
3
 
Favorite Channels
 ......................................................................................
4
 
Single Channel, Analog
 .............................................................................
5
 
Single Channel, Digital
...............................................................................
6
 
Throughput
 ................................................................................................
7
 
Reverse Path Analysis
 ...............................................................................
8
 
X
-
Ray Reverse Ingress
 ..............................................................................
9
 
 Auto Test
 .................................................................................................
10
 
Config(uration) Select
 ..............................................................................
12
 
Upload Test Data
 .....................................................................................
13
 
Updates
 ...................................................................................................
13
 
Configuration Utility
 
Quick Guide
 .............................................................................................
14
 
Overview
 .................................................................................................
15
 
Customize Settings
 ..................................................................................
16
 
Configuration Items
 ...........................................................................
17
 
Channel Setup Screens
 .....................................................................
19
 
 Auto Test Setup
 .................................................................................
20
 
Group Download
 ...............................................................................
22
 
Miscellaneous Detail
 ..........................................................................
24
 
Download Firmware
 .................................................................................
26
 
Download Modem Firmware
 ....................................................................
28
 
File System Integrity Check
 .....................................................................
28
 
Select Port
 ...............................................................................................
29
 
Update Calibration File
 ............................................................................
30
 
Warning Messages, Download
 ................................................................
32
 
Battery Replacement
 ...................................................................................
33
 
RF Input Connector Replacement
 ...............................................................
33
 
Configuration Utility Installation
 
Windows XP Configuration Utility Installation
 ...........................................
34
 
Windows 7 Configuration Utility Installation
 ..............................................
38
 
Test Companion to Computer Communications (XP and 7)
 .....................
41
 
Test Server Setup
.........................................................................................
43
 
Test Server Placement Recommendation
 ................................................
45
 
Standard EIA Channel Table
 .......................................................................
47
 
Specifications
 ...............................................................................................
48
 
Companion Package / Accessories
 ............................................................
49
 
Terminology Reference
 ...............................................................................
49
 
Limited Warranty
 ..........................................................................................
50
 
Software License Agreement
 ......................................................................
52
 
Notes on Throughput Test Sequence
 .........................................................
54
 
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Power Button
 
Configuration and Charging 
 
Connector (Mini USB)
 
w w w . c o m s o n i c s . c o m
 
53
 
Term and Termination:
 This License Agreement is effective until terminated. You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form. It will also terminate if you fail to comply with any term or condition of the License Agreement. Upon such termination you agree to destroy the Software and documentation, together with all copies.
 
Governing Law:
This License Agreement shall be governed by the laws of the State of Virginia and the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this License  Agreement.
 
Severability:
 In the event any provision of the License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired.
 
Entire Agreement:
 This License Agreement and the accompanying Limited Warranty set forth in the entire agreement between you and ComSonics, supersedes all prior agreements, whether written or oral, with respect to the Software, and may be amended only in a writing signed by both parties.
 
ComSonics, Inc.
 
1350 Port Republic Road
 
Post Office Box 1106
 
Harrisonburg, Virginia 22801
 
United States of America
 
June 20, 2007
 
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