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The document outlines ComSonics product warranty periods and policies, technical support options, and instructions for downloading firmware updates.
Companion
ComSonics, Inc.
1350 Port Republic Road
Post Office Box 1106
Harrisonburg, Virginia 22801 USA
Phone: (540) 434
-
5965 USA Toll Free: (800) 336
-
9681
Fax: (540) 434
-
9847
Email: info@comsonics.com
Internet: www.comsonics.com
© 2007
-
2012 ComSonics, Inc. All Rights Reserved
Document 101453
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001 Rev. L1
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12
8/02/16
USER GUIDE
CSI Doc. 101453
-
001
CATV Digital / Analog
Signal Level Meter
with
Active and Passive
Ingress Testing
TM
Companion
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8 0 0
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3 3 6
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Limited Warranty
(brief)
Hardware:
ComSonics, Inc. (ComSonics) warrants to the original end user (Customer) that the new ComSonics branded products will be free from defects
in workmanship and materials, under normal use, for one (1) year from the date of original shipment. ComSonics warrants repaired and refurbished ComSonics products for ninety (90) days from date of shipment.
Software:
ComSonics warrants to the Customer that the Workstation Application software will perform in substantial conformance to program specifications for a period of ninety (90) days from the date of original shipment. ComSonics warrants the media containing the software against failure during the warranty period.
ComSonics makes no warranty or representation that the operation of the soft
-
ware products will be uninterrupted or error free, or that defects in the software products will be corrected.
Software License
(brief)
ComSonics grants you, the Customer, a limited nonexclusive license to use the accompanying software program(s) (the Software) subject to the terms and re
-
strictions set forth in this License Agreement. You are not permitted to use the Software in any manner not expressly authorized by this License. You acknowl
-
edge and agree that ownership of the Software and all subsequent copies thereof regardless of the form or media are held by ComSonics or its suppliers.
Complete Limited Warranty and Software License Agreement documentation is printed in the back section of this document.
Technical Support
ComSonics maintains a Technical Support Service for customer convenience. Phone 1
-
800
-
336
-
9681 or 1
-
540
-
434
-
5965 Monday
-
Friday: 8:00 a.m.
-
5:00 p.m. Eastern Time
Fax: 1
-
540
-
432
-
9794, Email: tech
-
support@comsonics.com.
Copyright
All material in this manual is the property of ComSonics, Inc. and protected under the United States copyright law. No material shall be reproduced or used in any form or by any means (graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems) without the written permission of:
ComSonics, Inc.
1350 Port Republic Road
Post Office Box 1106
Harrisonburg, Virginia 22801 USA
Phone: (540) 434
-
5965 USA Toll Free: (800) 336
-
9681
Fax: (540) 434
-
9847
Email: info@comsonics.com
Internet: www.comsonics.com
Companion is a trademark of ComSonics, Inc.
© 2007
-
2012 ComSonics, Inc. All Rights Reserved
Document 101453
-
001 Rev. L
Configuration Utility V3.3 Multiplan, FW 3.5, Modem FW 12
w w w . c o m s o n i c s . c o m
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Companion
54
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8 0 0
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3 3 6
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9 6 8 1
Additional Notes
Throughput Test Sequence
‘Please Wait for Modem to Reset’ (if needed)
‘Press OK to Begin’
If not connected to CMTS
‘Please Wait’
R > S > O light up as connection is made
If no connection is made: ‘No CMTS Found’
Displays UP/Down power levels
If server address settings box is blank
Displays ‘PASS’ or ‘FAIL’ and ‘Press OK to Rerun Test’
If no throughput server available displays ‘Throughput Server Unavailable’
Begins reading and updating gauges for downstream and upstream
Displays ‘PASS’ or ‘FAIL’ and ‘Press OK to Rerun Test’
Throughput Server Options
Two options for server hardware:
1. Optional ComSonics supplied Linksys Network Storage Link unit
Server software is preloaded at ComSonics
Network settings are configured by the user
2. User supplied and configured Linux computer
Server software is loaded by the user
Network settings are configured by the user
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Table of Contents
Introduction
Features, Unpacking, Battery Care
............................................................
1
General Operation
Power Management
...................................................................................
2
Description of Operational Controls
...........................................................
2
Screens and Modes
Power On, Home
.......................................................................................
3
Favorite Channels
......................................................................................
4
Single Channel, Analog
.............................................................................
5
Single Channel, Digital
...............................................................................
6
Throughput
................................................................................................
7
Reverse Path Analysis
...............................................................................
8
X
-
Ray Reverse Ingress
..............................................................................
9
Auto Test
.................................................................................................
10
Config(uration) Select
..............................................................................
12
Upload Test Data
.....................................................................................
13
Updates
...................................................................................................
13
Configuration Utility
Quick Guide
.............................................................................................
14
Overview
.................................................................................................
15
Customize Settings
..................................................................................
16
Configuration Items
...........................................................................
17
Channel Setup Screens
.....................................................................
19
Auto Test Setup
.................................................................................
20
Group Download
...............................................................................
22
Miscellaneous Detail
..........................................................................
24
Download Firmware
.................................................................................
26
Download Modem Firmware
....................................................................
28
File System Integrity Check
.....................................................................
28
Select Port
...............................................................................................
29
Update Calibration File
............................................................................
30
Warning Messages, Download
................................................................
32
Battery Replacement
...................................................................................
33
RF Input Connector Replacement
...............................................................
33
Configuration Utility Installation
Windows XP Configuration Utility Installation
...........................................
34
Windows 7 Configuration Utility Installation
..............................................
38
Test Companion to Computer Communications (XP and 7)
.....................
41
Test Server Setup
.........................................................................................
43
Test Server Placement Recommendation
................................................
45
Standard EIA Channel Table
.......................................................................
47
Specifications
...............................................................................................
48
Companion Package / Accessories
............................................................
49
Terminology Reference
...............................................................................
49
Limited Warranty
..........................................................................................
50
Software License Agreement
......................................................................
52
Notes on Throughput Test Sequence
.........................................................
54
Companion
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Power Button
Configuration and Charging
Connector (Mini USB)
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Term and Termination:
This License Agreement is effective until terminated. You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form. It will also terminate if you fail to comply with any term or condition of the License Agreement. Upon such termination you agree to destroy the Software and documentation, together with all copies.
Governing Law:
This License Agreement shall be governed by the laws of the State of Virginia and the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this License Agreement.
Severability:
In the event any provision of the License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired.
Entire Agreement:
This License Agreement and the accompanying Limited Warranty set forth in the entire agreement between you and ComSonics, supersedes all prior agreements, whether written or oral, with respect to the Software, and may be amended only in a writing signed by both parties.
ComSonics, Inc.
1350 Port Republic Road
Post Office Box 1106
Harrisonburg, Virginia 22801
United States of America
June 20, 2007