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    Prolink Pic2001we Faq v1.0

    Uploaded by

    widyawati
    The document provides answers to common frequently asked questions about the PROLiNK Wireless IP Camera PIC2001WE. It addresses issues like incorrect timestamps on SD card recordings, lack of audio, checking internet connectivity status, disabling the camera's wireless access point, SD card formatting and detection, black screen issues, accessing recorded video clips, and properly resetting the camera. It also covers recording limits, cloud/NAS recording capabilities, email alerts, and the circular overwrite recording mode.

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    © All Rights Reserved
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    Prolink Pic2001we Faq v1.0

    Uploaded by

    widyawati
    689 views4 pages
    The document provides answers to common frequently asked questions about the PROLiNK Wireless IP Camera PIC2001WE. It addresses issues like incorrect timestamps on SD card recordings, lack of audio, checking internet connectivity status, disabling the camera's wireless access point, SD card formatting and detection, black screen issues, accessing recorded video clips, and properly resetting the camera. It also covers recording limits, cloud/NAS recording capabilities, email alerts, and the circular overwrite recording mode.

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    ip cam prolink

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    The document provides answers to common frequently asked questions about the PROLiNK Wireless IP Camera PIC2001WE. It addresses issues like incorrect timestamps on SD card recordings, lack of audio, checking internet connectivity status, disabling the camera's wireless access point, SD card formatting and detection, black screen issues, accessing recorded video clips, and properly resetting the camera. It also covers recording limits, cloud/NAS recording capabilities, email alerts, and the circular overwrite recording mode.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    689 views4 pages

    Prolink Pic2001we Faq v1.0

    Uploaded by

    widyawati
    The document provides answers to common frequently asked questions about the PROLiNK Wireless IP Camera PIC2001WE. It addresses issues like incorrect timestamps on SD card recordings, lack of audio, checking internet connectivity status, disabling the camera's wireless access point, SD card formatting and detection, black screen issues, accessing recorded video clips, and properly resetting the camera. It also covers recording limits, cloud/NAS recording capabilities, email alerts, and the circular overwrite recording mode.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    PROLiNK Wireless IP Camera PIC2001WE Common FAQ v1.

    0
    Date: Oct 2015

    1) The SD-card recording is not recording and why is the time stamp always showing
    in Year 2013?

    Please check the firmware version of the camera. If it is v.1.8, please download the latest
    firmware (v.2.0 or above) from our support website and update the camera. Once the
    camera is linked to the router with Internet, the correct time and date will be shown.

    2) There is no audio in the SD Card recorded clips.

    To have SD Card recording with audio, kindly update the IP camera firmware to v2.0 or
    above.

    3) How can I tell whether the camera is being linked to my router with Internet?

    The indicator on the camera front will be in BLUE when it is connected with Internet.
    Static BLUE - Camera is ready and no devices are accessing it.
    Fast Blink BLUE - Camera is being accessed by someone.

    4) I cant see the SSID of the camera anymore from my wireless scanned list.

    You can disable the Auto AP option, ONLY if you want to use both the camera and
    wireless extender feature together.
    Once disabled, the camera SSID will be detectable.

    5) The camera is not able to detect the inserted SD Card.

    (i) Inserting or removing SD Card from camera requires turning OFF the camera
    first.
    (ii) SD Card should be formatted to FAT32. NTFS format is able to read/write but it
    is not stable at the moment. exFAT format is not supported.
    6) Why is the mLiteView/LiteView showing black screen?

    This might be caused by inserting or removing the SD Card without turning off the
    camera. Restart the camera to solve this problem.

    7) After sometime, I cannot access the camera or connect the camera to the WIFI
    router even after restarting the camera. The camera red led is always ON.

    Remove the SD Card and restart the camera. Try to access the camera without the SD
    Card first. If you can access the camera, then most likely your SD Card is corrupted. In
    this case, please re-format the SD Card with your computer or portable devices.

    8) SD Card recording info for PIC2001WE

    Format: h.264 with audio


    Support up to 128GB SDXC (FAT32 format)
    File Length: 4 minutes/clip
    Recording: Full Time
    Size: 1280x720 (Max) Size: 640x480 (Medium)
    16GB -> 1.5days 16GB -> 3days
    32GB -> 3days 32GB -> 6days
    64GB -> 6days 64GB -> 12days
    128GB->12days 128GB->24days

    9) Where can I view my SD Card recorded clips?

    mLiteView: Go to View Event > choose the event clips that you want to see from here.

    LiteView: Click on the Playback icon and select Remote Event List.

    Then select your camera name and choose the date which you want to view the clips from
    and click Search.
    All the recorded clips will be shown. Highlight the clip you want to see and click on the
    playback button on the left side to view the video.

    10) Why do I not see the previous recorded event listing even when there is enough
    space in the SD Card?

    As the default page only show the current day events, please tap on the custom search
    (magnifying glass icon) to show the other dates event listing.
    11) Can the PIC2001WE do direct connection recording (to SD Card) without the need
    of a network router?

    Yes, the camera is able to do direct connection recording, however do take note the
    following.

    (i) As there is no RTC clock in this camera, one have to connect the camera to the
    Internet first, in order for the correct time to be synced.
    (ii) Once the time has been synced to the current timing, you can disconnect the
    Internet from the PIC2001WE by switching off the network router.
    (iii) If the time is not sync, the SD card recorded clips will not be shown in the View
    Event listing, due to the streaming video time stamp showing the default Year
    2013.
    (iv) When the camera is switch off for a long time, the time will revert back to the
    default camera timing of Year 2013.

    12) How do I do a proper reset of the camera?

    Press and hold the reset button -> Fast Blink RED (camera reboot) -> Slow Blink RED
    (camera factory default) -> Release the reset button

    13) Will the recording stop once the SD Card capacity is full?

    The default recording mode of the SD Card media is Circular recording, which means the
    newest clip will replace the earliest clip once full capacity is reached.

    14) Will the PIC2001WE support cloud and NAS recording in the near future?

    No, because of its design limitation.


    For cloud and NAS recording camera, please look out for our PIC100X series camera.
    http://www.prolink2u.com/newtemp/ip-camera.html

    15) I am not able to receive any email alert via from my Gmail account.

    Google may have block sign-in attempts from some apps or devices that do not use
    modern security standards.

    To work this around, you need to change your Gmail account access for less secure
    app. Login to the web-based Gmail > go to MyAccount > Connected app & sites > Allow
    less secure apps: select ON to allow access for less secure apps.

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