FY10 Earnings & Strategy

Update
 SAFE HARBOR STATEMENT

Some of the statements herein constitute “forward-looking statements” that do not

directly or exclusively relate to historical facts. These forward-looking statements
reflect our intentions, plans, expectations, assumptions and beliefs about future
events and are subject to risks, uncertainties and other factors, many of which are
outside our control. Important factors that could cause actual results to differ
materially from the expectations expressed or implied in the forward-looking
statements include known and unknown risks. Because actual results could differ
materially from our intentions, plans, expectations, assumptions and beliefs about the
future, you are urged to view all forward-looking statements contained herein with
caution. Tata Communications does not undertake any obligation to update or revise
forward looking statements, whether as a result of new information, future events or
otherwise.

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Agenda

•  FY10 Financials Sanjay Baweja, CFO

•  Strategy Update N Srinath, CEO & MD

Vinod Kumar, COO
ANALYST &
INVESTOR MEET
June, 2010
FY10 Financials
Presented by

Sanjay Baweja
Chief Financial Officer
FY10 I GAAP Results, Audited
Financial Highlights: FY10
As Per India GAAP Rs crores

Consolidated Gross Revenues Consolidated EBITDA

Consolidated PBT Consolidated PAT

The PAT Movement: FY09 to FY10
Segment Revenues: FY10
As Per India GAAP Rs crores

Global Voice
Global Data
9% 8%

Others

49%
Gross Revenue Split by Business & Segment (FY10)

FY 10 Total: Rs 11,026 Crores

Enterprise & Retail is 19%; Service Provider is 81%

Net Revenue Split by Business & Segment (FY10)

FY 10 Total: Rs 5,652Crores

Enterprise & Retail is 33%; Service Provider is 67%

Gross Revenue Growth & Mix

CAGR
8,297 9,963 11,026 15%

226%
4%

18%

10%
Net Revenue Growth & Mix

CAGR
4,154 5,631 5,652 17%

225%
6%

17%

4%
Key Metrics: EBITDA Margins
Key Metrics: Capex

Key Investment Areas

  Submarine Cables

  IP, MPLS & Ethernet Expansion

  Data Centers

  New / Managed Services

Financial Highlights: Q4 FY10
As Per India GAAP Rs crores

Consolidated Gross Revenues Consolidated EBITDA

Consolidated PBT Consolidated PAT

Segment Revenues: Q4 FY10
As Per India GAAP Rs crores
Global Voice
Global Data
2%

24%

1,715
1,385

4Q09 4Q10

Others
14%
Gross Revenue Split by Business & Segment
(Q4 FY10)

Q4 FY10 Total: Rs 2,973 Crores

Enterprise & Retail is 19%; Service Provider is 81%

Net Revenue Split by Business & Segment (Q4 FY10)

Q4 FY 10 Total: Rs 1,360 Crores

Enterprise & Retail is 37%; Service Provider is 63%

 Our Vision for
ANALYST &
INVESTOR MEET The New World of
June, 2010
Communications
Presented by

N. Srinath
Chief Executive Officer and Managing Director

Vinod Kumar
Chief Operating Officer
 The Growing Influence of Emerging Markets

Emerging market companies in Distribution of emerging-market

the Fortune Global 500 companies
more than tripled since 1995.
500 500 500 500

1995 2005 2006 2007

Composition of the Fortune Global 500 By Country/Region of Origin
(100% = 70 companies)
Emerging-market companies
Developed-market companies
The New World requires

MORE LESS
MORE LESS
LESS
MORE
Connected and Cost
Speed Complexity
Face-to-face Carbon
Secure Constraint
Pay-per-use Capital
Our Vision

Flexibility New
to Manage Growth
Uncertainty
Markets

New World of Communications

Cost
Control
Tata Communications in numbers

Billion Minutes Data Centers

of International with more than 10,000
racks
Voice Traffic

Terabits of Petabits every

International month on our
Bandwidth Lit Capacity Internet
backbone
 Business Portfolio - Update

Global Voice Global Data India

Investments
Solutions Solutions Broadband
  World’s #1 in   World’s largest   Wireline and Wireless   Neotel (49%)
Wholesale submarine cable (WiMax and WiFi) South Africa’s
International Voice network networks in India second network
services operator
  Non-stop around   FOCUS on SMB
the world IP Backbone   TTSL (strategic
investment)
  India’s #1 in Enterprise
  BitGravity CDN
Data Services technology start-up
  Focus on Managed
  UTL in Nepal
Services
Our Leadership Strategy

"   Apply our home market

model to the next strategic
growth markets

"   Drive catalyst services for

Enterprises
Emerging Managed
Markets Services
"   Define and empower
India Leadership
profitable model for Service
Providers

Integrated Wholesale
"   Build on our Wholesale
foundation
 Our Position and Aspirations

Now Aspiration
India
To be amongst
Enterprise Data the leading
Wholesale LD Voice providers of
global/multi-
regional services
Global
to MNCs, with an
Wholesale International Voice
Wholesale Connectivity emphasis on
Enterprise Services emerging
markets and
managed
services
Our Wholesale Scale

Service Direct Voice

Providers Bilaterals

Mobile IP Peering
Operators Partners

IP
NNIs
Customers

Major Transformation Services Partnerships

Our Wholesale Offerings

Global
Voice
World’s Number #1 in
Wholesale International Voice

Global
Global IP Transmission
Backbone World’s largest submarine
cable network
Global Tier-1 ISP
6% of global Internet

Business
Global
Transformation
Signaling Develop next-gen services
Facilitates 50% quickly and efficiently
of the world’s roaming
traffic White Label
B2B
Solutions
Turnkey solutions from
product to marketing
 International Voice Leadership

Market Leadership
Billion Minutes
•  # 1 Wholesale International provider of International
Voice Traffic
Stable Cash Flows
•  Strong operating margins and
marginal incremental capex

VoIP
Sustainable Business Model
•  Driving large strategic partnerships/
outsourcing relationships
* Long-
•  Leading the shift to VoIP & other IP
term
models deals

* On a run-rate basis
Global Signaling

Market Leadership
•  Facilitates more than 50% of Best-in-Class SS7 Network
global roaming 3 STP pairs in Asia/Europe/North
America for geographical diversity
and regional traffic segregation
High Profitability
•  High volume value-added
service; not resource (or capex)
intensive
Superior Worldwide Reach
  Over 280 on-net destinations,
Future Potential #1 in the world

•  Strong growth in mobile   Over 825 destinations available in all

subscribers as well as mobile   25+ peering agreements with other
IGPs
broadband services
Transformation Services

Network Network Network

Engineering Implementation Operations
NETWORK RELATED

Planning Program Management Network Op. Center

Design Acceptance Testing Capacity Management

EMERGING TECHNOLOGIES
Vendor Evaluation Access Management
WiMAX
Testing

Service Planning Service Service

and Deployment Fulfillment Assurance
SERVICE RELATED

NGN
Enterprise Order Management Complaint Management
Wholesale Provisioning Service Management

Testing
Our Enterprise Solutions Suite

UNIFIED COMMUNICATIONS

Collaboration Security Data Center Voice Solutions

Managed Services

Web Conferencing Firewall Colocation Services VoIP

Audio Conferencing Anti-X Managed Hosting VcIPLC

Business Messaging vUTM Managed Storage Hosted Contact Center

Telepresence IDS/IPS Virtualization IPVoice Connect

Video Conferencing mDDoS Hosted PBX

NETWORK OPTIMIZATION SERVICES

Network Services

Content Delivery Networking Application

Application Optimization
Optimisation

Int. Leased Line Nat. Leased Line Internet MPLS

Access Services (Wireless, Wireline) WAN Ethernet
 Media & Entertainment: Segment Solutions

Best-in-Class Integrated Portfolio

Satellite Video
Mosaic
Broadcast Connect
Infrastructure
Global Media

Content Delivery
MPLS Ethernet
Delivery

Network (CDN)

Managed Managed Hosting

Global IP
Security and Storage
Network
Services Services

Enabling  
Services  
33

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Banking & Financial Services: Segment Solutions

Banking Infrastructure with Hosted

One-Window Service Management Core
"   Started operations in April 2009 Banking
"   Launched “pay-per-use” end-to-end
Solution
ATM outsourcing
End-to-End
"   Managing 1,000+ ATMs and 3,000+ PoS PoS
carrying 32% of India’s point-of-sale Service
transactions
End-to-End
ATM
Service
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Broadband Wireless Access (BWA)
Spectrum Auction Update

"   Participated for all-India spectrum

"   Circle-wise business cases developed over two years, with

experience of broadband market as well as Wimax
operations 5 cities / 50,000 subscribers

"   Bids exceeded business cases by large margin; exited the

auction progressively when no viable ‘package’ was
available
Broadband Business Update

"   Immediate focus on SMB market – leverage synergies

with Enterprise play, including managed services, SaaS
and cloud computing
"   SMB business segment now reporting into the Global Data
Business Unit

"   Await developments to evaluate future opportunities in the

retail segment
Tata Communications: Sum of many Exciting Parts

"   “Core Business”

"   Global Voice
"   Global Data, including
"   Global submarine cable & Tier-1 IP network
"   India Enterprise Data leadership & SMB opportunity
"   Mobility, Vertical Solutions & Managed Services

"   Neotel and the Africa opportunity

"   Stake in Tata Teleservices

Strategic Focus: 2010-2012

"   Redefine “Wholesale” – Integrated, Turnkey, White Label

"   Continue to expand India access networks

"   Focus on catalyst services: Telepresence, CDN/Mosaic and

Ethernet

"   Achieve global benchmarks in customer service and operations

"   Create at least one new “home market” (in addition to India and
South Africa)
In Conclusion…

"   Global player with its heart in the Emerging Markets

"   Exciting and rapid transformation has been completed

"   Proud of our established Wholesale leadership; well on our

way to creating a meaningful global Enterprise play

"   Investments in India, South Africa and other Emerging

Markets will continue, both organic and inorganic
Thank You