[Insert Agency’s Name and Logo]

Statement of Work for

[Insert project name]

[Date]
 Document Control Sheet
General Information
Project Name Project Manager Business Owner (Key Provider Single Point of
Sponsor) Contact

Document Preparation Information

Author Date Organization Name

Phone Number E-Mail

File Location
(link)

Distribution and Approvals

Name Title and Organization Signature Approval Date

Change History
Date Change Description Approved By

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Guidelines and Instructions
(Note: Delete this guidelines and instructions section upon completion of the SOW.)

Overview
IT projects often fail because the parties involved don’t fully understand what work needs
to be done or how success will be measured. Companies can mitigate this risk through the
creation of a solid Statement of Work (SOW) document.

According to the PMBOK from the Project Management Institute (PMI) the SOW, also
called statement of requirements (SOR), is “a narrative description of `product, services,
or results to be supplied under contract.” In the PMBOK, the SOW is part of the project
procurement management process. The SOW is used to set the scope and boundaries of a
project and to establish an agreement between the company and an external provider
about what work will be done, when it will performed, and who will do it.

Key Components
The SOW identifies:
 The project’s high level goals, objectives, dependencies, and constraints.
 The scope of the work associated with the project.
 Project deliverables and acceptance criteria.
 What work will be performed, who is responsible the work, when it will be finished.
The SOW does not describe how the work will be accomplished.

Accountability
The project manager is responsible for creating and updating the SOW.

Inputs
The following project management documents must be completed before preparing the
SOW:
 Business Case.
 Business Requirements.
 Work Breakdown Structure (WBS)
 Project plan.
 Project charter.
 Change management plan.
 Communications plan.
 Staffing plan
Tips

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 Make sure that the people in the distribution list understand that by signing this
document, they are formally accepting this as scope of the project. Allow two
business days for people in the distribution list to review and approve the SOW.
 Once the SOW is approved, attach it to the contract, give copies to the project team,
and file an original signed copy in the project binder.
 As the work gets underway, revisit this document at regular reporting intervals. Make
changes as necessary, but make sure that all the approvers sign to recognize and
acknowledge changes.
 Don’t make assumptions in the SOW because they are passive and can lead to
misinterpretations. Transform assumptions into any of these:
o A tangible scope statement (either inclusive or exclusive).
o A new acceptance criterion for a specific deliverable.
o A new entry in the risk management plan.
o A new entry in the roles and responsibility matrix.
 The SOW must be written in language understandable to all parties involved in the
project. Don’t use internal terminology unless this is an exclusively internal project.

SOW versus Other Project Management Documents

Companies often use interchangeably certain project management documents such as the
SOW, contract, project charter, RFP, and letter of approval. While there are similarities
between these documents, they serve different purposes and must be used in different
circumstances.

Project management document Difference with SOW

Contract - According to the The SOW usually doesn’t replace a contract but
PMBOK a project charter is “a complements it. The contract must mention the SOW as the
mutually binding agreement that document that describes in detail the work that will be
obligates the seller to provide the performed. Other aspects of the agreement such as pricing,
specified product or service or payment terms, payment schedules, and special clauses are
result and obligates the buyer to usually described in the contract unless one of the
pay for it.” following:
1. The SOW will be used as the contract. If this is the
case, the company must make sure the SOW is properly
reviewed by the legal department.
2. There is a master contract that will be used for multiple
project phases or deliverables. For each phase, there
will be a SOW that describes all the details relevant to
the phase.
Project charter - According to the There are two essential differences:
PMBOK a project charter is “a 1. The project charter establishes agreement between the
document issued by the project sponsors and the project manager/project team. The
initiator or sponsor that formally SOW establishes agreement between the company and
authorizes the existence of a a provider.
project, and provides the project 2. The project charter is an internal document that
manager with the authority to describes both the internal and external project

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apply organizational resources to components. The SOW, on the other hand, is a
project activities.” document that is used to describe only the external
project components. When the project doesn’t have an
external component, companies should only use the
project charter to specify the work to be done.
Request for Proposal (RFP) - The The RFP is usually utilized prior to the SOW. The RFP is
RFP states the project requirements used to solicit proposals from prospective providers. Once
in a way that third parties can the enterprise selects a single provider, a formal SOW is
propose how they will accomplish issued to establish agreement between the enterprise and
the tasks and satisfy the the vendor on exactly what work will be performed.
requirements of the project.

Letter of Agreement (LOA) - The LOA replaces the SOW in the following situations:
Also known as a letter of 1. Small engagements where a full SOW and contract
understanding, memorandum of would be overkill.
understanding, or a scope of work 2. Projects where work must begin so quickly that there is
agreement, a LOA is a brief no time to draft a contract.
document that summarizes basic 3. As a pre-contract where project details or the suitability
items of agreement between the of an external provider are not yet known and
enterprise and an external provider. committing to a full contract would be premature or
In comparison with a SOW, a LOA unwise.
is much briefer, making it faster 4. Work agreements or schedules where a master contract
and easier to draft. has already been signed and the external provider is
continuously re-engaged for short, iterative
assignments.

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Table of Contents

1 Background...................................................................................................................7
2 Project Objectives.........................................................................................................7
3 Scope.............................................................................................................................7
3.1 Included...........................................................................................................................7
3.2 Excluded..........................................................................................................................7
4 Deliverables..................................................................................................................8
5 Major Milestones.........................................................................................................9
6 Company Commitments...............................................................................................9
7 Change Management.................................................................................................10
8 Project Reporting and Communication....................................................................10
9 Roles and Responsibilities..........................................................................................11

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1 Background
Provide some background and relevant history that explains what initiated this project.

Source(s) of information: Business case.

2 Project Objectives
Describe the business drivers and state the high level goals for this project. Identify
dependencies and constraints (e.g. the project must go live by a specific date because a
new legislation will be in effect).

Source(s) of information: Business case.

3 Scope
This section sets the boundaries for the project and describes exactly the products and
services that are under contract. Be specific in the scope definition. Make sure that each
requirement definition meets the SMART rule: must be specific, measurable, achievable,
realistic, and time oriented. If required, embed any product specifications documents in
this section.

Source(s) of information: Business requirements, WBS, project plan.

3.1 Included
Use this sub-section to clearly define what the project will do. Be specific and include all
the necessary details to provide a complete and unambiguous description of the project
scope.

Requirement Agreed Solution

3.2 Excluded
Use this sub-section to clearly define what is out of the scope of this project.

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4 Deliverables
List here all the major deliverables and tangible outcomes of the project. These usually correspond to the major project activities
described in the WBS. For each deliverable, establish concrete acceptance criteria, identify the person responsible for accepting the
deliverable, and include the delivery date agreed upon with the provider.

Source(s) of information: WBS, project plan.

Deliverable Responsible Acceptance Criteria Due Date Approver

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5 Major Milestones
List here key project milestones, task owner, and target dates agreed upon with the
provider.

Source(s) of information: WBS, project plan.

Milestone Responsible Target Begin Date Target End Date

6 Company Commitments
Describe in this section the tasks (e.g. user testing), resources (e.g. people, computers,
offices), and deliverables (e.g. sample data) that the company has agreed to deliver to the
provider for a successful project execution.

Source(s) of information: WBS, project plan, project charter.

Commitment Responsible Target Begin Date Target End Date

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7 Change Control
As the project progresses it may be necessary to amend the SOW. Explain in this section
the change control process that any SOW changes must follow to be either approved or
rejected. Changes must be acknowledged and signed by all stakeholders in the SOW
distribution list.

Source(s) of information: change management plan.

8 Project Reporting and Communication

Describe the communication approach that will be used between the company and the
provider during the duration of the project. This includes:

 Communication method (e.g. status reports, steering committee meetings, reviews).

 Communication frequency (e.g. weekly, monthly).
 Mechanisms for problem resolution and issue escalation.

Source(s) of information: communications plan.

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9 Roles and Responsibilities
Describe the roles and responsibilities that are relevant to the portion of the project that will be delivered by the provider.

Source(s) of information: staffing plan.

Role Name Organization Responsibilities Time to the Project

__________________________________________________