10 - 00 T-Systems - Apresentação Elaine Campos
10 - 00 T-Systems - Apresentação Elaine Campos
10 - 00 T-Systems - Apresentação Elaine Campos
Management &
Modernization.
Elaine Campos
T-Systems do Brasil
Service Delivery Unit SAP
March 11th, 2010
Agenda
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
Innovation and
Flexibility and agility
modernization
Volatile markets and accelerated CIOs are expected to deliver
product lifecycles necessitate rapid innovation and business value, but
changes to business models staff are occupied with routine tasks
M&As, global expansion and Backlog of legacy modernization –
organizational changes call for Budget restrictions mean no money
responsiveness and agility available to modernize the
application landscape
Right quality/cost Global delivery New process and Flexible response Innovation and
Key Levers
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
Present in 50 countries
France Hungary
Spain Austria
Switzerland
Italy
Africa: 35,279
Brazil
The Company
Foundation: 1982
Headquarter in São Paulo
11 branch offices in 9 Brazilian cities
Employees: 2.155 (Dec/2008)
Net revenue 2008: R$ 316 million (about € 108 million)
Markets
Manufacturing/ Automotive
Juiz de Fora - MG Finance
Services
Rio de Janeiro
Retail
S.B.Campo – SP (3) Campinas -SP
Barueri - SP Focus Solution
São Paulo
S.José dos Pinhais - PR Systems Development and Integration
Blumenau - SC ICT Infrastructure
branches
Porto Alegre - RS Specific solutions for Automotive and Manufacturing
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
SAP Application
Management
Services
SAP Dynamic
Integration Services
Application for SAP
SAP Management
Implementation
Infrastructure
& Upgrades
Operations
Profile for
Our Global Improved
About Financial Cost Control
Capabilities Case
T-Systems & ROI
Study
16
© SAP 2010 / Page 16
How it works.
Business B
Implementation of standardized
processes for generic functions
plus highly innovative processes for
functions that create competitive
differentiation Processes
Applications
Service ICT
Migration to an all- Move to a standardized
embracing service integrated technology
approach that supports platform with a
multi-supplier, multi- considerably reduced
national operating models Infrastructure technology footprint
S I
Business B
Leverage shared
business service centers
Processes
ICT
Service Reengineer
applications
Standardize service to increase efficiency
management Applications Lift and shift apps to
processes cheaper commodity
Renegotiate, reallocate platforms
or insource contracts Technology refresh of
Use global delivery hardware to increase
model performance
Infrastructure
S I
Business B
Replace legacy or standardize highly
customized processes
Harmonize process variants
Service Processes
ICT
Increase service Interface reduction by
management process SOA integration
maturity to optimize
Consolidate middleware
productivity
and development platforms
Restructure service Applications Consolidate hardware
delivery organization
to optimize utilization Virtualize infrastructure
Reduce service Centralize servers, con-
support by ICT solidate data centers and
consolidation increase energy efficiency
Infrastructure
S I
Business B
Innovate by
- mobilizing the enterprise
- increasing collaboration
- specializing core processes
Processes
Standardize further by
net-centric applications
Service ICT
Introduce integrated Applications
processes across all services Lever SOA architecture
providers to safeguard end- Modernize proprietary
to-end SLAs software to new
Build SOA based architecture
service management Lift and shift apps to
architecture net-centric infrastructure
Infrastructure
S I
Right-shoring 20%
>50%
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
Service Design
Service Catalog Management
Service Level Management IT Service Continuity Management
Capacity Management Information Security Management
Availability Management Supplier Management
Ongoing operations
Application Management
Services and Modernization
Quick AMS design Transition per Pilot
Scan per AMbition Ambition® phase based on S.i.E./ITIL
CMO / FMO
Keeping and
Positive and wish
Evolution
characteristics
Adapt
Inconsistent and Changing
unwished
Recreate
characteristics
Based on that, T-Systems Tools (like business monitoring and Service Desk) are always available.
Transition Phase
Resource Plan Service Model Service Manual SLA work SLA Report
Transition Plan Documentation Documentation and SLA report Optimization items
Results
tracker Environment
Review and Rollout schedule
Structure Service approval
Manual
Monitoring
of captured
knowledge
artefacts
Steady
State
Aggregated
KT progress
End Users
TROUBLE TICKET
Service Desk
Support Team
Systems
Service Level
Evaluation Agreement Classification
Definition
Applicability
T-Systems Quality Management System (QMS) is backed by the vision, mission and values of the SI organization,
driven by strategy and processes;
T-Systems ’s QMS has a concrete foundation in various T-Systems Process Models like:
Project Management (PM) Book;
Software Engineering (SE) Book;
Service Management (SM) Book;
AMbition©;
Sales Book; and
Q-Gate checks.
Run SAP
SAP GoingLive Check helps you manage technical risk to ensure the optimal performance, availability,
and maintainability of your SAP solution.
Run SAP
The Upgrade Services help to ensure quality, safety and effectiveness of the upgraded landscape
and certify the customer that the best upgrade strategy is in place.
Run SAP
Depending on the customer needs and on the established SLA, T-Systems makes use of the EarlyWatch
Check for its customer on defined period in order to eliminate performance bottlenecks and to get
response time improvements
Run SAP
As part of the T-Systems International Global Strategy, T-Systems aims the Solution Manager utilization
for SAP implementation, Service Desk requests, Monitoring the system performance, Integrating the
whole SAP Landscape
Run SAP
The Run SAP methodology enables you to optimize the implementation and ongoing management of
end-to-end solution operations. The focus is on application management, business process operations,
and administration of the SAP NetWeaver® technology platform
1. Executive Summary
2. About T-Systems
3. Application Management & Modernization Strategy
4. Application Management Methodology and Tools
5. Benefits and References
FI CO HR SD
etc. etc.
etc. Processes
7 x 24 x 52
To slow
3 Design to the peek
Resources
1 Unused
Resources! Scheduled Demand
Month
Customers References
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Customers References
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Infineon Technologies