Scope Document

Scope Document for 50139296 – Implementation of SuccessFactors Recruiting Marketing Career Site Builder
(Standard)

The SAP Service Description for SAP Implementation – SAP Cloud Service ENGLISH v.12-2015 (hereinafter: Service
Description) as to be found at: http://www.sap.com/servicedescriptions.

This Scope Document specifies the Services to be performed and forms part of Exhibit A of the Order Form.

1 Scope of Services ................................................................................................................................. 1

1.1. Solution Scope ............................................................................................................................. 1
2. Integration Scope ................................................................................................................................. 2
3. Reporting Scope ................................................................................................................................... 2
4. Data Migration Scope ........................................................................................................................... 3
5. Testing Scope ....................................................................................................................................... 3
6. Third-Party Scope ................................................................................................................................. 3
7. Geographic and Organization Scope ................................................................................................... 3
8. Pre-requisites ....................................................................................................................................... 3
9. Project Approach .................................................................................................................................. 3
10. Project Schedule .................................................................................................................................. 4
11. Project Organization ............................................................................................................................. 5
11.1. SAP Team .................................................................................................................................... 5
11.2. Customer Team ............................................................................................................................ 5
11.3. Escalation and Issue Management .............................................................................................. 5
12. SAP Deliverables .................................................................................................................................. 6
13. Assumptions and Exclusions ................................................................................................................ 6
13.1. Assumptions ................................................................................................................................. 6
13.2. Exclusions .................................................................................................................................... 6

1 Scope of Services
SAP will provide services to assist Customer with the development of the Customer’s SAP SuccessFactors Recruiting
Marketing Career Site Builder Project in accordance with the above referenced SAP Service Description and as further
defined herein.

1.1. Solution Scope

Module / Scope
Product Functionality Description
Item

Recruiting Career Site Standard implementation • Configure Back-End

Marketing Builder of a branded career site • Update text/image/video content.
with predefined templates • Update look and feel
• Update menu & links to create content pages.
• Write and test rules
• 3 iterations of implementation to customize to
customer needs.

Customer-Defined:
• Textual content
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 Module / Scope
Product Functionality Description
Item

• Image/video content
• Look and feel
• Job relationship to strategy pages
• Menu/Links
• All configuration options available.

Additional Scope
• Enable responsive web site.
• One (1) Home page template leveraging default Customer branding
• One (1) Strategy page template leveraging default Customer branding
• Ten (10) Strategy pages leveraging approved template with unique title, copy, image and job routing rule.
Leveraging default Customer branding
• One Content Page template leveraging default Customer branding
• Four (4) Content Pages, including unique copy and image.
• One (1) Job Description page template leveraging default Customer branding
• One (1) Interactive Job Map page
• One (1) Talent Community Business Card template leveraging default Customer branding.
o One (1) Talent Community Business card template leveraging default branding with One (1) Apply
Business Card and One (1) Subscribe Business Card
• Three (3) Recruiting Marketing Platform email templates leveraging default Customer Branding
o One (1) Talent Community Welcome email
o One (1) Agent email
o One (1) password reset email
• Three (3) preconfigured, portable (external) HTML Recruiting Marketing Widgets: Map, Keyword Search,
Talent Community Subscribe
• One (1) Search Engine Optimization (SE)) page template leveraging default Customer branding
• Integration to One (1) RCM instance including enabling Employee Referral marketing integration to
Recruitment Management, enabling candidate and recruiter single sign-on to Recruiting Management and
enabling real-time job collection import.
• Enablement of “All-job” Standard XML feeds as identified by Customer via Source List

2. Integration Scope
The following SAP standard integration points between SAP systems are part of the scope.

SAP Standard Source System Target System Details Solution Scope from Section
Integration 1.1
Point
Job Data SuccessFactors SuccessFactors Includes all data elements in SuccessFactors Recruiting
RCM RMK Recruiting Management using Marketing
SuccessFactors Recruiting
Management standard xml file
format. Customer is responsible
for the transformation and data
mapping routine for import into
their application.

3. Reporting Scope
For the standard product, all reports will be generated automatically by the system and made accessible to the customer
via the Customer Dashboard. Outside of Advanced Analytics, all training will be provided via customer’s standard
agreement and not by Professional Services. Therefore, following delivery, they will not be subject to services, defect
resolution, maintenance or upgrades or in any other way be within scope of SAP Services objects delivered as part of the
Customer’s project.

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During Advanced Analytics implementation, default reporting will be setup and training scheduled with the customer.
Following delivery, all further enhancements, maintenance and general requests will not be part of the original
implementation and will require additional contracted services.

4. Data Migration Scope

No data migration in scope

5. Testing Scope
No testing in scope

6. Third-Party Scope
Customer will ensure authorized access to the following third party software before the start of the Project:
Product Product Version / Support Package Component

Google Analytics The latest release fully supported Data Analytics

Data Tracking Software The latest release fully supported Data Analytics

7. Geographic and Organization Scope

Geographic and Organization Scope In Scope

Number of Customer legal entities Up to 2

Country(ies) Up to 5

Languages English

8. Pre-requisites
Customer will have a fully functional SuccessFactors Recruiting Management instance in production before the start of the
Project.

9. Project Approach
The main project activities are detailed below with the assumed lead and support responsibility indicated.
Customer acknowledges and agrees that failure on the part of Customer to meet or fulfil any of the specified Customer
responsibilities or requirements in this document might result in a delay in the project and/or a Change Request for
additional SAP resources, an increase in project fees and/or a change in the schedule.
The project follows the applicable parts of the SAP Activate methodology with the following responsibility matrix of tasks
per phase. The Customer has the overall accountability for the whole project and all its elements.
• Responsible (R): Charged with performing the activities. The project plan may define additional detailed responsibility
at the work unit level.
• Accountable (A): The Customer has overall accountability for the whole Project and all the tasks identified below.
Hence, Accountable (A) does not appear for the tasks below.
• Consulted (C): Provides input on how to produce the activity and actively supports the execution of the activity.
• Informed (I): Provided with information.
Task SAP Customer
Cross Phase Tasks
Maintain and update relevant project plan R R
Change management activities I R
Prepare Phase
Project Preparation
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 Task SAP Customer
Kick-off (Customer Discovery Workshop) R A
Initiation - Including Project Team Orientation, resourcing, customer meetings, co-
R I
ordination
Customer Instance Setup
Conduct System Admin and Setup and instance setup R I
Factory Lead Tasks
Factory Lead Tasks A I
Project Communication
Support (Ongoing communication and status) A I
Explore Phase
Customer Workshop
Workshop demonstration (RMK topics with reporting & Configuration Workbook
R A
walkthrough)
Document configuration changes in the Configuration Workbook R C
Review of Workbook with Customer R R
Solution Configuration - Iteration 1
Design and implementation approach R I
Create and implement pages R I
Configure instance R I
Testing of iteration R I
Customer review of iteration R R
Customer feedback A R
Realize Phase
Solution Configuration - Iteration 2
Design and implementation approach R I
Create and implement pages R I
Configure instance R I
Testing of iteration R I
Customer review of iteration R R
Customer feedback A R
Solution Configuration - Iteration 3
Design and implementation approach R I
Create and implement updates to pages R I
Configure changes/updates instance R I
Testing of iteration R I
Customer review of iteration R R
Customer feedback A R
Solution Execution Testing
UAT Support C R
Deploy Phase
Production Cutover / Switch to Production - Go Live in Production
Deploy to Production Environment R A
Production instance testing and resolution R R

10. Project Schedule

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Within 48 hours after placing the order for the Implementation of SuccessFactors Recruiting Marketing Career Site Builder
(Standard) service the Customer will be contacted by SAP to schedule the start of the service.

11. Project Organization

11.1. SAP Team
The key SAP project roles are as follows.
SAP Team Service Elements in Order Form Level of Involvement

Senior Business Process Execution Services Single resource. Part-

Consultant Time. Offsite.

Technical Consultant Execution Services Multiple resources. Part-

Time. Offsite.

11.2. Customer Team

The Customer Project team will be as follows:

Customer Project Team Responsibility / Description Level of Involvement

Project Manager Selects and allocates the appropriate subject Part-time

matter experts for the key user roles on the
project
Ensures that the resources will be available for
the agreed upon duration and percentages of
time
Ensures Key and End User enablement
Manages the change management and risk
management processes
Ensures the project activities especially data
migration and testing remain on track as per the
agreed upon plan
Manages the relationship with all third party
resources.
Provides status reporting

Business Key User Functional area subject matter experts Multiple, Part-time
Undertake the set-up, implementation and
migration tasks to support the business areas in
scope.
Review workflow and integration scenarios.

11.3. Escalation and Issue Management

An issues management process will be documented and established as part of the overall Project governance. The
purpose of this process is to address any and all issues which arise on the Project. Additionally, it will address the
prioritization of these issues as well as an effective means for issue escalation and resolution. The details of this
process will be established by SAP during the Project Preparation phase, subject to Licensee’s approval. Types of
issues that would be addressed through issues escalation process may include:
1. Situations that require attention and will impact cost, hours, schedule, resources or the success of the Project
2. Concerns that require attention
3. Unresolved action items
4. Change requests
5. Lack of commitment or availability of Project resources
6. Unaccepted deliverables
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 In the event that any issues are not resolved by the project team the Customer and SAP shall be entitled to
escalate such issue.

12. SAP Deliverables

The following table lists the SAP Deliverables.

Phase Deliverable Deliverable Description Completion Criteria

Explore Configuration Workbook Document detailing the list of Configuration workbook is delivered to
additional configurations identified Customer.
during the validation workshops.
Explore Iteration 1 of RMK stage First iteration of functioning stage Iteration 1 is delivered to the customer and
site deliverable site for customer review. customer feedback is documented.

Realize Iteration 2 of RMK stage Second iteration of functioning Iteration 2 is delivered to the customer and
site deliverable stage site for customer review. customer feedback is documented.

Realize Final iteration of RMK Final iteration of functioning stage Final iteration delivered to the customer
stage site deliverable site for customer acceptance and and customer acceptance is completed
sign-off. including customer sign-off.
Deploy RMK production site Production site is delivered to Production site is delivered to the customer
deliverable customer during go-live process. and customer acceptance is completed.

13. Assumptions and Exclusions

The following assumptions and exclusions apply in addition to those set forth in the Service Description. The price in the
Order Form is partly based on these assumptions.
13.1. Assumptions

• If the Project has not started within two (2) months of the Estimated Start Date as set forth in the Order Form,
then a Change Order may be required for work to be carried out on the Project or SAP has the right to
terminate the Scope Document without the Customer being able to claim damages.
• SAP may require up to two (2) week to assemble a project team. SAP reserves the right not to start the
Project until SAP has assembled a project team.
• Prior to Project closure, Customer is not permitted to change any configuration settings since this may
interfere with the implementation of the Project.
• Part time resources over and above those identified in the Customer project team will be used to diversify the
knowledge base and reduce risk. Other business and technical experts from within Customer will participate
on an as needed basis.
• Customer acknowledges that the Services performed may include the export of Customer data. The
Customer is responsible that all Customer data provided to SAP does not contain any sensitive defense
information for which the export of such data would violate the International Traffic in Arms Regulations or any
other applicable export control laws or regulations.
• The full scope of the Service is to be deployed in between scheduled refresh cycles, where it will not interfere
with business as usual data refreshes as per a customer subscription agreement.

13.2. Exclusions
Any items or services not defined as in scope for this Service are deemed out of scope, including, but not limited
to the following exclusions:

• Deliverables not explicitly described in this Scope Document.

• An analysis of as-is business processes.

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 • Programs or content to migrate data.
• Data cleansing or data clean up.
• Coordination of work required from Customer’s third party vendors.
• Formalized training on the SAP Cloud Service for project team members or training for users.
• The development of new functionality, extensions or co-innovation.
• Implementation of any solution or integration scope not explicitly mentioned in this document.
• Any changes required because of pre-existing Customer specific enhancements or developments.
• Interfaces to third party or to legacy systems not defined.

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