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SLA Portal

SLA Portal

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159 views2 pages

SLA Portal

SLA Portal

Uploaded by

Anandh
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
Download as pdf or txt
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SLA Portal

Performance Visualization and Analytics

Give End-Customers What They Really Want

Ciena’s cloud-based SLA Portal enables


service providers to dramatically improve
Features and Benefits end-customer satisfaction and retention by
> Managed subscription services: no
need to set up servers or software
giving them transparent visualization of their
> Features low start-up costs with a
service performance. Now end-customers can
robust, scalable, pay-as-you-grow model
self-diagnose packet service health and verify
> Customizable to meet specific
SLA requirements SLA performance assurance. In addition, the
> Grants secure, partitioned client access portal is quick and simple to set-up and is a
> Features robust cloud deployment fully managed subscription service, with no
> Offers customizable, dynamic reports
need additional IT investment.
> Features intelligent data trending
and analytics Through Ciena’s innovative approach, service providers can now offer end-customers
> Offers seamless integration into secure access to a customer-branded portal delivering performance reporting in a
existing customer portals, including customized dashboard format. The startup costs are low, and the solution is fully
security and look and feel
scalable to support the largest networks and customer bases. In addition, Ciena’s
SLA Portal can be fully tailored to fit seamlessly into existing service provider portals.

Transfer the power of first-pass analysis


and monitoring into end-customers’ hands.
Service Description
Ciena’s SLA Portal is a complete managed subscription service. This offering is
provided in two distinct phases: Service Startup and Service Delivery. Service Startup
consists of multiple activities designed to get the service up and running—including
secure connection engineering, system installation and configuration, portal
branding, usability training, startup administration, and dashboard reporting
customization. Service Delivery provides an ongoing service wrapper around the

D Datasheet
Customer NOC Ciena Grid Infrastructure

Ciena Cloud
Communication Ciena
Engine Grid Subscriber
1

Ciena
Grid Subscriber
2
Collector(s) SSL Pipe HTTPS
REST
OneControl
ESM

Ciena
Grid Subscriber
N

Secure https connection

Ciena
3rd
Party Cust 3

Subscriber-N

Figure 1. Application architecture

performance reporting portal deliverables, which include Our services provide the flexibility and expertise needed to
technical helpdesk and support and adhoc portal address today’s and tomorrow’s operations requirements, so
administration when required. Additionally, consultancy you can choose precisely how to engage with us. This provides
services are available for further report and dashboard unparalleled support throughout the service lifecycle. Let us
customization be required. help you unlock the value of your network today

Contact Ciena today to learn how the SLA Portal can be added
SLA Portal System Architecture
to your services toolkit.
On a minute-by-minute basis, network performance data is
collected by the element manager from the network elements
and reformatted and partitioned into separate client databases
for secure portal access. Individual clients can access the data Connect now
in a wide variety of formats through a secure https connection. with a network specialist

Ciena Specialist Services


Ciena Specialist Services is a comprehensive services practice
designed to help you maximize your network infrastructure
investment. Our team of specialists collaborates with you to
achieve your critical objectives with best-of-breed solutions
Ciena may from time to time make changes to the products or specifications contained herein without
that optimize network efficiency and performance. notice. Copyright © 2015 Ciena® Corporation. All rights reserved. DS240 12.2015

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