CITIZEN’S CHARTER PROCESS NO.

____
Name of Agency : ENVIRONMENTAL MANAGEMENT BUREAU (NCR) – CLEARANCE AND PERMITTING DIVISION
Frontline Services : ISSUANCE OF PERMIT TO OPERATE
Schedule of Availability of Service: 8:00 am. – 5:00 pm. Monday to Friday
How to Avail of the Service :
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY EMB ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)
 For NEW application
1 The Clientele / Pollution Receives, examines & 20-45 minutes 1. Fully accomplished Application Form. None
Control Officer fills-up evaluates the permit to 2. Engineer’s Report prepared by Pollution
and submits Permit to operate application and Control Officer and approved by
Operate (PTO) accomplishes the PTO President/General Manager.
3. Drawing requirements in 50cm x 90 cm
application form Pre-Evaluation form paper signed by the President/General
together with the Manager and duly signed by PME/ChE or
required attachments at Mary Jane Morales any from the two which is appropriate.
the Air & Water Section  Vicinity Map
 Plant & Machinery Layout showing the
connection of the APSI to APCF.
 Plan & elevation drawings of each APSI
If found incomplete: & APCF.
The application is returned with  Sectional drawings of the APCF.
advice to complete. 4. Copy of the Certificate of Accreditation of
the Pollution Control Officer, or Copy of
If found complete: Attendance in Basic Training Course of
a. PO application number will Pollution Control Office & Managing Head,
be assigned to the
Fortunato B. Tabalanza Jr.
or appointment/designation as such by the
application; and Managing Head.
b. The evaluator will direct 5. Environmental Compliance Certificate
the applicant to proceed to (ECC) or Certificate of Non-Coverage (CNC)
Accounting Unit. copy.
6. Source Emission Test Requirement (if
required).
7. Certificate of Completion / proof of APSI
installation.
8. Authorization letter for the applicant who
Ms. Marianne M. Gonzales submitted the application is not the Pollution
Control Officer (PCO).
  For RENEWAL application
1. Fully accomplished Application Form.
2. Copy of recent “Permit to Operate” issued
by this Office; and
3. Copy of the Certificate of Accreditation of
the Pollution Control Officer, or Copy of
Attendance in Basic Training Course of
Zeth Revric C. Chua Pollution Control Office & Managing Head,
or appointment/designation as such by
the Managing Head
4. Proof of compliance to permit conditions.
Evaluators
 For Modification or Change of
Name/Ownership application
1. Fully accomplished application form.
2. Copy of recent “Permit to Operate” issued
by this Office.
3. Copy of the Certificate of Accreditation of
the Pollution Control Officer, or Copy of
Attendance in Basic Training Course of
Pollution Control Office & Managing Head,
or appointment/designation as such by
the Managing Head.
4. Copy of SEC Registration Certificate &
Articles of Incorporation or DTI Registration
Certificate.
5. Copy of the Amended ECC or new CNC.
6. Request letter to change name/ownership
or regarding to the modification of PO
issued.

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)
 Client presents Prepares and issues
accomplished PTO Pre- Order of Payment
Evaluation form to
Accounting Section Issues Queue Number
for Cashier Payment
Accepted Pre-Evaluation Form
2 Ms. Susana Robosa 10 minutes None
Accounting Staff

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Client pays Processes payment and Filing Fee:

3 corresponding fee issues Official Receipt 15 minutes Order of Payment
P600.00

PD 1856 :
P10.00
Ms. Jasmin Valero
Collecting Officer
DST :

P15.00

Ms. Marilou Peralta

Collecting Officer & Head,
Cashier and Records Unit

4 Client gets queue number Receives the application 10 minutes Official Receipt & None
from Officer of the Day for and records the proof DP Application and attached documents
Records Unit transaction(s) payment (OR No.)
 Client presents the Official
Receipt and submit the
PTO Application to records
Section

Mr. Arnel Lopez

Ms. Liza Pido

Records Staffs
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Assigns Document PO Application and Pre-Evaluation Report None

5 Tracking Number to the
permit application and 3 hours
prints the Routing slip

Mr. Redentor Gutierez

Records Staff

6
 Forwards PTO
Application to Clearance 2 hours PO Application and Pre-Evaluation Report None
and Permitting Division
(CPD)

Ms. Mary Kris Alejo

Asst. Head, Records Unit

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

7 Receives and encodes 1 hour PO Application and Pre-Evaluation Report None

the PTO Application to
the CPD logbook

Ms. Duanalyn Boqueron

CPD Secretary

Routes the PTO 3 hours PO Application and Pre-Evaluation Report None

8 Application to the Chief
of Air Water Section
(AWS)

Engr. Wilfredo Rafanan

Chief, Clerance & Permitting
Division
 Receives and encodes 1 hour PO Application and Pre-Evaluation Report None
9 the PTO Application to
AWS logbook

Ms. Marieta Tilag

AWPS Staff

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Routes the PTO 2 hours PO Application and Pre-Evaluation Report None

10 Application to the Head
of Air Unit

Engr. Henry P. Soriano

Chief, Air & Water Permitting
Section

Routes the PTO 1 hour PO Application and Pre-Evaluation Report None

11 Application to the
evaluators

Mary Jane Morales

Head, Air Unit

Substantive evaluation of the

12 application. 14 days PO Application, Pre-Evaluation Report, None
Final Evaluation Report, Assessment of Fees,
If found in order:
 The Evaluation Report together and drafted Permit or Letter Returning of
with drafted permit is prepared. Application or drafted Notice of Technical
Conference with Disposition.
If found deficient:
The Evaluation Report citing the
deficiencies of the application
together with the letter returning
the application with directive to Fortunato B. Tabalanza Jr.
complete the requirements within
the prescribe time is prepared or
to be called to Technical
Conference.

Recording of application through

internal databases & DOTX.

Ms. Marianne M. Gonzales

Zeth Revric C. Chua

Evaluators

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Reviews evaluation of the 1 day PO Application, Pre-Evaluation Report, None

13 evaluator to the permit application, Final Evaluation Report, Assessment of Fees,
reports and recommendations. and drafted Permit or Letter Returning of
Application or drafted Notice of Technical
Conference with Disposition.

Mary Jane Morales

Unit Head, Air
14 1 day PO Application, Pre-Evaluation Report, None
Rechecks substantive of the Final Evaluation Report, Assessment of Fees,
permit application, reports and and drafted Permit or Letter Returning of
recommendations concurred by Application or drafted Notice of Technical
the Unit-Head Air and route back Conference with Disposition.
to the evaluator to finalized.
Engr. Henry P. Soriano
Chief, Air & Water Permitting
Section

Prepares Finalized “Permit to

Operate” or “Letter of Return
Application” or “Notice of
Technical Conference”.
and routes the PTO to the
Head of Air Unit.
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees,
None
and finalized Permit to Operate or Letter Returning
Fortunato B. Tabalanza Jr. of Application or drafted Notice of Technical
Conference with Disposition.

Marianne M. Gonzales

Zeth Revric C. Chua

Evaluators
 OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

16 1 day PO Application, Pre-Evaluation Report, None

Final Evaluation Report, Assessment of Fees,
Further reviews the and finalized Permit to Operate or Letter Returning
documents and affixes of Application or drafted Notice of Technical
initial with the Conference with Disposition.
recommended action of the Mary Jane Morales
application. Head, Air Unit

1 day PO Application, Pre-Evaluation Report, None

17 Final Evaluation Report, Assessment of Fees,
and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical
Further reviews the documents Conference with Disposition.
correctness & recommends action
on the application.
 If approved application the
documents are forwarded to Engr. Henry P. Soriano
the C,CPD for issuance of Chief, Air & Water Permitting
Permit to Operate. Section
If deficient application, a
letter relative to the matter
is issued to the applicant
by RD.

Records outgoing processed PO

18 application forwarded by Chief, 1 day PO Application, Pre-Evaluation Report, None
AWS on logbook and DOTX and Final Evaluation Report, Assessment of Fees,
then routes to C,CPD. and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical
Conference with Disposition.

Ms. Marieta Tilag

AWPS Staff

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

Reviews the Permit to

19 Operate and affixes 2 days PO Application, Pre-Evaluation Report, None
Final Evaluation Report, Assessment of Fees,
signature on the Permit and finalized Permit to Operate or Letter Returning
if no correction was of Application or drafted Notice of Technical
noted. Routes the PTO to Conference with Disposition.
the Office of the
Regional Director for
approval.
Engr. Wilfredo Rafanan
Chief, Clearance &
Permitting Division

Encodes PTO on CPD

20 logbook and forwards
document to the Office
of the Regional Director
(ORD)

Ms. Duanalyn Boqueron 1 day PO Application, Pre-Evaluation Report, None

CPD Staff Final Evaluation Report, Assessment of Fees,
and finalized Permit to Operate or Letter Returning
of Application or drafted Notice of Technical
Conference with Disposition.
Reviews the Permit to
Operate and affixes 1 day Finalized Permit to Operate and PO Application None
21 initial on the PTO.
Routes PTO to the
Regional Director

Engr. Jean Borromeo

(Office of the Regional
Director)
 OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

4 days Finalized Permit to Operate and PO Application None

22 Approves and affixes
signature on the Permit
to Operate. Routes PTO
to the Records Unit

Engr. Vizminda Osorio

Regional Director

1 day Approved PO and PO Application None

23 Posts Bar Code on
Permit to Operate and
forwards PTO to
Records Unit

Ms. Cristina Deguiño

ORD Staff

24

Sends Notice of
Approval of Permit to
Operate Application to
the client.
 Ms. Mary Kris Alejo
Asst. Head, Records Section

OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

25 Returns to the Prepares Order of 10 minute Notice of Approval of Permit Application None
Department to claim the Payment
permit. Presents APA to
the Accounting Section Issues Queue Number
for Cashier Payment
Ms. Susana Robosa
Accounting Staff

26 Client pays Processes payment and 15 minutes Order of Payment Fees

corresponding fee issue Official Receipt depends on
the
computed
Ms. Jasmin Valero Discharge
Collecting Officer Fee &
Permit Fee

Ms. Marilou Peralta

 Collecting Officer and Head,
Records and Cashier Units
OFFICE/ PERSON
AMOUNT
NO. CUSTOMER ACTIVITY DENR ACTION RESPONSIBLE/LOCATIO DURATION DOCUMENTARY REQUIRMENTS
OF FEES
N
(a) (b) (c) (d) (e) (f) (g)

27 Client gets Queue

Number for Records Records the proof of 15 minutes Official Receipt
Transaction from payment (OR No.) and
Officer of the Day releases the permit

Client presents the

Official Receipt
Mr. Arnel Lopez

Ms. Liza Pido

Records Staffs Copy of Official Receipt/ Identification Card/ None
Authorization Letter (if not the applicant)

28 Client claims the PTO

Permit