Syllabus in BPO
Syllabus in BPO
Syllabus in BPO
Course Description: The course provides an introduction to fundamentals of business process outsourcing concepts via an understanding of the techniques for using business practices
and methods to create and improve business process. The foundational study of business processes provide a basis by which performance improvement are identified and implemented
across business organizations. Business process outsourcing is introduced as a natural evolution of business process management. The student is exposed to a set of qualitative and
quantitative topics aimed to enhance process management. The student is exposed to asset of qualitative and quantitative topics aimed to enhance process-oriented thinking, in order to
develop the knowledge and skills thinking necessary to appreciate and implement programs of process reengineering, management, and excellence in organization
Course Requirements:
Pre-Mid : Research on the concept of BPO
Midterm : Make a diagram illustrating the business process map using the three tier analytical structure
Pre-Final : Reaction Paper
Final : Project Report on Outsourcing and Presentation
Grading Criteria:
Course Outcomes:
At the end of the course, the students should be able to:
a. Understand the concept and importance of BPO
b. Solve problems related to the challenges of BPO
c. Blend theories of BPO in the real situation
d. Understand the future potential in BPO Industry
Course Policy:
a. Attendance: The highly accelerated pace of this course requires students to accept a great deal of responsibility for achieving their own learning outcomes. While in class, students are
expected to actively participate in discussions and groups activities, and not just listen to lecture. Outside class time, students are expected to spend hours of preparation which will
include reading assignments, homework preparations, and research and group meetings.
b. Class Participation: Each learner is expected to actively participate in discussions on the assumption that each brings a wide range of experiences to the learning process active
participation may include asking thoughtful questions, being willing to consider new ideas, helping the class, understand complex ideas, having a cooperative attitude and sense of humor,
and helping others comprehend the material. However, consideration of other students is strongly encouraged to avoid dominating class discussions.
c. Written Assignments: an importance component of this course is the completion of written assignments by the students. All written work is expected to meet college level basic
writing skills. Case studies are the primary method to evaluate students’ progress in this course. Learners are encouraged to apply case materials to their project papers.
d. Presentations: Presentation on assigned case studies and applications papers will be made in this class. Students will be required to prepare written analyses of each assigned case and
will also be required to present in class. Presentations made are to be professional in nature. The presentations should be well organized with the topic thoroughly covered with all Case
study questions answered. Handouts and visual aids are to be professional looking and appropriate for the material to be covered. Presentations should not be exceed the time given by
the faculty.
e. ACADEMIC INTEGRITY POLICY: Every student is responsible to know the standards of conduct and expectations of academic integrity that apply undertakings. Academic dishonesty will
not be tolerated and will result in the maximum penalty as defines in the Student Handbook:
1. Cheating during exams
2. Submitting spurious reports copied from previous materials other than his/her own
3. Copying another students work including assignments and reports
4. Receiving assistance from anyone else with take-home quizzes
5. Plagiarism
Course References:
Textbooks:
a. Rick l. Click Thomas N. Deuning, Business Process Outsourcing
b. JNU, Jaipur, First Edition 2013 PDF book
Internet:
a. https://em,wikipedia.org/wiki/BusinessprocessoutsourcinginthePhilippines
b. https://www.slideshare.net/vk97999/bpo-17109912
Learning Plan
CHRISTINE H. LEAL NEMIA B. HULAGNO, MBA MARGIE ROSE B. CUNDIMAN GERALDINE R. TABLATE, ED.D
Instructor Program Chairperson, BSBA &BSA Librarian Staff School Administrator
PROJECT REPORT
Groups are expected to critically comment on the sales force management & channel management of any one
company. As far as possible the data should be collected via means of interview with the company officials and
survey of dealer and distributors of the respective company. The Project Report should have commentaries on the
following:
1. Sales Management:
a. Sales organization
b. Recruitment & Induction Process
c. Territory allocation process and strategy
d. Reporting structure and systems
e. Compensation Structure
f. System Evaluation
g. Training and Development
2. Channel Management
a. Channel environment
b. Channel Strategy
c. Channel Design and Structure
d. Managing the channel members and conflict
e. Appraisal and evaluation of channel members
1. Disclaimer
2. Introduction
3. Objective of the Study
4. Methodology
5. Description on the Sales and Distribution System of the company
6. Analysis/Critique
7. Recommendation, if any
8. Limitations
Project will be evaluated on the content/coverage, flow, originality, quality of critique and analysis. Groups should
take care that they submit original work.