Teacher Cancellation Guidelines

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Teacher Cancellation Guidelines

Cancellation guidelines for all new teachers:

Teachers are allowed 6 cancellations over the duration of the contract and are
subject to termination on the 7th.

3 cancelled classes within one calendar day (ex. 5:00pm, 6:30pm, and 9:00pm
classes) count as one cancellation on your participation record. No more than 2
cancellations shall be recorded on one calendar day. Deductions for every class
cancellation and no show is still recorded.

For example: Teacher Kevin does not attend 8 classes and does not inform the
Firemen before class. Only 2 cancellations are recorded. He has $80 deducted
from his payment.

All times are calculated in Beijing time.

TEACHER NO SHOW - teacher does not attend class or is late for class and does
not inform Firemen or Education before scheduled class time; $10 deduction
from monthly participation incentive

TEACHER NO SHOW_2H - teacher does not attend class, but informs Firemen less
than 2 hours before scheduled class time; $10 deduction from monthly
participation incentive

TEACHER CANCELLATION - teacher does not attend class, but informs Firemen or
Education more than 24 hours before the scheduled class time; no deduction
from monthly participation incentive

TEACHER CANCELLATION _24H - teacher does not attend class, but informs
Firemen more than 2 hours and less than 24 hours before scheduled class time;
$2 deduction from monthly participation incentive
*All finish types are subject to review by the Education department. We
understand and realize that emergencies happen, so we always ask for details
surrounding a cancellation in order to determine if a cancellation should be
altered or removed from a teacher's participation record and/or not count
again a teacher's participation incentive. In this situation, we recommend
teachers to take a screenshot and submit a ticket on Freshdesk

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