Muratec MFX-2550 Admin Guide
Muratec MFX-2550 Admin Guide
Muratec MFX-2550 Admin Guide
Administrator’s Guide
Chapter 2 Management
List of Machine Management Settings...................................................................2-2
Setting Security Codes...............................................................................................2-4
Setting the Administrator Password.......................................................................2-4
ii Contents
Setting the Protect Passcode...................................................................................2-7
Closed Communication............................................................................................2-10
Setting Closed Transmission.................................................................................2-10
Setting Closed Reception.......................................................................................2-11
Setting Passcode Polling........................................................................................2-12 1
Setting the Passcode..............................................................................................2-14
Communication and Range of Passcodes..............................................................2-15
Setting ID Check Transmission.............................................................................2-17
Confirming the Destination Before Transmission.............................................2-19
Setting the Destination Confirmation Function...................................................2-19
Setting the Confirmation Dial Functions.............................................................2-20
Prohibiting Transmission to Multiple Destinations.........................................2-23
Security Reception....................................................................................................2-24
Activating the PIN mask..........................................................................................2-26
Function Protect Settings.......................................................................................2-28
Setting Function Protection..................................................................................2-29
Using Function Protection.....................................................................................2-31
Setting Mode Protection..........................................................................................2-33
Setting User Authentication...................................................................................2-35
Setting the Authentication Method.......................................................................2-35
Managing User Access/Cost Accounting..............................................................2-38
Setting the Currency Unit.....................................................................................2-38
Specifying the Charge Settings.............................................................................2-40
Erasing the Accounting Data................................................................................2-42
Specifying the Network Settings...........................................................................2-43
Specifying the TCP/IP Settings.............................................................................2-46
Registering LDAP Servers.....................................................................................2-57
Specifying the Archive Settings.............................................................................2-69
Setting an E-mail Gateway...................................................................................2-73
Setting the Automatic Logout Time......................................................................2-76
Mirroring the Machine Settings............................................................................2-78
Mirroring Methods.................................................................................................2-78
Importing / Exporting Using USB Memory..........................................................2-79
Directly Copying Via the Network........................................................................2-84
Chapter 3 Maintenance
Cleaning the Outside of the Machine.....................................................................3-2
Cleaning the Control Panel.......................................................................................3-3
Cleaning the Scanning Area.....................................................................................3-4
Cleaning the Automatic Document Feeder (ADF)..................................................3-4
Cleaning the Scanning Area....................................................................................3-5
Contents iii
Chapter 4 Troubleshooting
Error Messages............................................................................................................4-2
Communication Errors............................................................................................4-2
Error Messages Displayed on the Screen...............................................................4-8
Troubleshooting.........................................................................................................4-11
The machine does not operate...............................................................................4-11
Image Quality Problems........................................................................................4-12
Cannot Transmit Faxes.........................................................................................4-15
Cannot Receive Faxes............................................................................................4-16
Cannot Scan...........................................................................................................4-16
Cannot Print...........................................................................................................4-18
Cannot Connect to the Network............................................................................4-19
Cannot Install........................................................................................................4-20
OfficeBridge Troubleshooting................................................................................4-21
Browser Settings....................................................................................................4-23
When a Power Failure Occurs................................................................................4-26
Main Unit Operation.............................................................................................4-26
Memory Backups....................................................................................................4-26
Erased Document Notification..............................................................................4-27
iv Contents
How to Read This Manual
Symbols 1
In this manual, the following symbols are used with the items where important
operational and safety information must be observed.
Symbol Meaning
Describes warnings to protect yourself and others from serious or potentially
Warning fatal injury if you handle the machine incorrectly. For safe operation, please
follow instructions carefully.
Notes a caution to protect yourself and others from personal injury or damage
Caution to properties if you handle the machine incorrectly. For safe operation, please
follow instructions carefully.
Screens
This manual uses the screens of the MFX-2550 standard model, unless otherwise stated.
The screens you see may differ, depending on the options installed.
[.com] button
You can register up to 10 do-
main name extensions for your
convenience. (See page 1-4.)
Delete
Press this to delete characters.
Entering Characters
11 Press [Symbol]. 1
You can enter “@”, “_”, “.”, and “.com” from the character entry screen.
Entering Numbers
Numbers can be entered using the numeric keys or from the character entry screen.
Entering “.com”
You can press the [.com] button when entering e-mail addresses, etc. to easily enter
domain names. You can also register the parts other than the domain name in advance to
easily enter frequently used strings.
Note
For details on registering domain names, refer to Chapter 7, “Registering Other
Settings” in the Scanner and Fax Guide.
22 Press [.com].
Deleting Characters
11 Use the cursor buttons to move the cursor to the position of the character you
want to delete.
22 Press [Delete].
11 Use the cursor buttons to move the cursor to the right of the position you want
to insert the characters.
1
Soft Key
Note
Underlined values are the default settings specified at the time of shipment.
22 Press [Register].
1
66 Select the function you want to display as a soft key, and press [Enter].
To continue to specify other soft keys, repeat the procedure from step 5.
Note
Underlined values are the default settings specified at the time of shipment.
11 Press <Setting>.
22 Press [Register].
55 Select the screen you want to register in the shortcut button, and press [Enter].
To continue to specify other shortcut buttons, repeat the procedure from step 4.
22 Press [Add/Edit].
1
11 Press <Setting>.
22 Press [Register].
66 Press [Yes].
111 Select [Yes] to include the start key operation in the job or [No] to not include
the start key operation, and press [Enter].
1
Deleting My jobs
Deleting From My jobs Screen
11 Press <Setting>.
22 Press [Register].
33 Press [Add/Edit].
11 Press <Setting>.
22 Press [Register].
77 Press [Yes].
Note
My Jobs list can also be printed from [My Jobs List] in [List] after pressing <Setting>.
Executing My jobs
Note
If the registered function is protected, a message indicating so is displayed when My
Jobs is executed. For details, refer to “Setting Mode Protection”. (See page 2-33.)
33 Check the machine information, and press [Print] if you want to print it.
66 Press [Yes].
Scanner Functions
Doc.Type, Contrast,
Resolution,
File Name, Color
Fax Functions
Resolution,
Contrast, Redial,
Monitor, Broadcast
My Jobs You can register, edit, and 1-14
delete My Jobs, or print a list
of My Jobs.
Favorite Address You can register, edit, and Chapter 7, “Registering
delete destinations to display Destinations” in the
in the [Faves] tab on the Scanner and Fax Guide.
scanner screen.
Folder Shortcut You can register, edit, and Chapter 7, “Registering
delete shortcuts to shared Destinations” in the
folder paths. Scanner and Fax Guide.
FTP Shortcut You can register, edit, and Chapter 7, “Registering
delete shortcuts to FTP Destinations” in the
servers. Scanner and Fax Guide.
TWAIN Box You can register or edit the Chapter 2, “Scanning
name and I.D. code for a Documents Using a
TWAIN box. TWAIN Box” in the
Scanner and Fax Guide.
Conditions
Matching Method
Any
Initial
Final
Equal
Auto Print
OFF
ON
Schedule
Weekday
Mon, Tue, Wed, Thu,
Fri, Sat, Sun
I.D.Code
0000
Bulletin Box
Rx Protect, Auto
Print, Overwrite,
Erase Tx Doc
OFF
ON
I.D.Code
0000
Template You can register a subject Chapter 7, “Registering
and mail text for internet Other Settings” in the
faxes and Scan to E-Mail in Scanner and Fax Guide.
advance.
Note
Underlined values are the default settings specified at the time of shipment.
11 Press <Setting>.
33 Press [Bypass].
Note
Custom-sized paper can be used for PC printing only.
BypassTray
OFF
ON
Fax Cassette1
You can specify the cassette to be used when receiving faxes OFF
or internet faxes. ON
OFF: This cassette is not used.
ON: This cassette is used. Cassette2* 1
OFF
ON
BypassTray
OFF
Note ON
You cannot set a paper cassette to [OFF] when using
“Separate Rx Page”.
List Cassette1
You can select the paper cassette to use for printing lists. OFF
OFF: This cassette is not used. ON
ON: This cassette is used.
Cassette2* 1
OFF
ON
Separate Rx Select the cassette that will be used to print the first page of Setting
Page a received fax. This enables you to separate received faxes OFF
by printing the first page with a different size or color paper, ON
while the rest of the fax prints on another paper type.
Separator Cassette
Note Cassette 1
You cannot specify a paper cassette that is disabled for the Cassette 2* 1
fax function.
For details, refer to Chapter 4, “Useful Reception Functions” P
rint Document
in the Scanner and Fax Guide. OFF
ON
Note
Underlined values are the default settings specified at the time of shipment.
Setting Example
Here the procedure for changing the default ready screen.
11 Press <Setting>.
Volume Low
You can adjust the volume of the confirmation tone, Middle
completion tone, alarm, operation help, and beep. High
These volumes cannot be set individually.
Beep
OFF
You can set the ringer for fax reception.
ON
Note
Regardless of this setting, if you press <Energy
Save> on ready screen, the low power mode will
start immediately.
Note
Underlined values are the default settings specified at the time of shipment.
11 Press <Setting>.
22 Press [List].
66 Press [Yes].
22 Press [List].
1
33 Press [User / Cost].
66 Press [Yes].
11 Press <Setting>.
22 Press [List].
66 Press [Yes].
Note
Underlined values are the default settings specified at the time of shipment.
22 Press <Setting>.
If you press [Personal Settings] without performing a user login, the message “Please login.” is
displayed. Return to the ready screen and log in.
••The remaining procedure is the same as steps 4 to 6 in “Editing the Soft Keys”. (See page
1-8.)
••Select [OFF] to disable the personal soft key settings.
Note
Underlined values are the default settings specified at the time of shipment.
If the shared screen is displayed, press <Personal Mode> to switch to the personal screen. Using Common Functions
If the personal screen is displayed, the screen will switch to the shared screen.
*1 T
hese functions cannot be used when the user authentication method is set to
[Network].
Note
•• For details on setting user authentication, refer to “Setting User Authentication”. (See
page 2-35.)
•• When the “Guest Account Setting” is effective at Machine Policy Setting on the
OfficeBridge, press <Reset> to use the machine as a guest.
Logging In
••If the user ID entry screen is displayed, press [Input User] to select the user or enter the
user ID, and press [Enter].
••To set user authentication or the machine policy, press [Input User] to enter the user ID.
Note
•• Depending on the user authentication settings, you can register a new user ID in
step 2.
•• For details on machine policy settings, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
22 Press [Yes].
Broadcast Tx
OFF
ON
Secure Reception
OFF
ON (current time)
Passcode
0000 to 9999: 0000
Function You can manage the various settings Prohibited 2-28
Protect Setting using an administrator password Protect ON
and protect passcode. Protect OFF
Mode Protect You can set the machine to prohibit OFF 2-33
Setting the copy, scan, fax, or print modes ON
from being used.
User You can check the total number of Currency Setting 2-38
Access/Cost pages and communication time used Dollar
Accounting by each user for copies and faxes, Euro
set a charge per page, and calculate Pound
the total cost each user has incurred Yen
for copies and faxes. No Unit
Charge Setting
Copy, Scan, Fax, Print:
OFF
ON (0.00 / page)
Network You can set the network settings for 2-43
Settings using the machine on a network.
User Install You can specify the settings required Chapter 3, “Initial
for using the machine. Setup (User
Install)” in the
Scanner and Fax
Guide.
Management
reboots from itself.
Caution
Data that has been cleared cannot
be restored.
PIN Mode The entered PIN (personal OFF 2-26
identification number) will not Mode1
appear in the journal, error message Mode2
printout, delayed command list or
transmission report.
Admin You can set the administrator No administrator 2-4
Password password. password is set at
You can set an administrator shipment.
password to prevent users other
than the administrator from editing
the settings in the [Management]
screen.
Protect You can set the protect passcode. No protect passcode is 2-7
Passcode A protect passcode is required when set at shipment.
using function protect settings.
Note
Underlined values are the default settings specified at the time of shipment.
11 Press <Setting>.
22 Press [Management].
1
2
Management
44 Enter the password you want to set, and press [Enter].
11 Press <Setting>.
22 Press [Management].
1
2
Management
Setting the Protect Passcode
You can set a four digit number of your choice for the protect passcode. Make sure to
make a note of and store the number after setting it.
11 Press <Setting>.
22 Press [Management].
Note
Make sure to make a note of and store the protect passcode you set so that you do not
forget it. It is also necessary to enter the protect passcode when disabling it.
11 Press <Setting>.
22 Press [Management].
55 Enter the current protect passcode using the numeric keys, and press [Enter].
1
2
Management
To delete the protect passcode, enter “0000” using the numeric keys, and press [Enter].
11 Press <Setting>.
22 Press [Management].
1
2
Management
66 Select [ON] and press [Enter].
11 Press <Setting>.
22 Press [Management].
11 Press <Setting>.
22 Press [Management].
Management
66 Select [ON] and press [Enter].
11 Press <Setting>.
22 Press [Management].
55 Press [Passcode].
1
2
Management
To disable the passcode, enter “0000”.
Note
When a communication error occurs, an error message is printed. The error is denoted
as error code “T.2.2”.
Management
Chapter 4, “Security Functions” in the Scanner and Fax Guide.
•• When the lower four digits of the fax number registered in the other machine do not
match the lower four digits of the number you entered, or when a fax number is not
registered in the other machine, a communication error occurs and transmission
fails.
•• When using manual transmission (transmission using the [Monitor] function, an
optional handset or external phone handset), the ID check transmission function is
disabled, even if you set it to ON.
11 Press <Setting>.
22 Press [Management].
Management
Setting the Destination Confirmation Function
The screen for confirming the entered destination will be displayed before starting
transmission.
11 Press <Setting>.
22 Press [Management].
11 Press <Setting>.
22 Press [Management].
1
2
Management
66 Select [ON] and press [Enter].
11 Press <Setting>.
Management
11 Press <Setting>.
22 Press [Management].
11 Press <Setting>.
22 Press [Management].
1
2
Management
77 Press [ON].
88 Select [AM] or [PM] and set the security reception starting time, and press
[Enter].
Note
•• For details on transmitting using the PIN mask function, refer to Chapter 4, “Security
Functions” in the Scanner and Fax Guide.
•• If Mode 1 is set, a PIN is registered in advance when registering a destination. For
details, refer to Chapter 7, “Registering Destinations” in the Scanner and Fax Guide.
11 Press <Setting>.
22 Press [Management].
1
2
Management
Select [OFF] to deactivate the setting.
*** When the communication management function is protected, displaying of the communication
history is also protected.
Note
When using manual transmission (transmission using [Monitor] function, an optional
handset or external phone handset), the following functions cannot be restricted.
•• Transmission using address book destinations
•• Transmission using the numeric keys (direct dialing)
•• Redialing
Management
22 Press [Management].
Management
When a machine setting or list is set to “Prohibited”
When a machine setting or list is set to “Prohibited” in the function protection settings,
the administrator password is required when using the function.
For example, when the registering of address book destinations is set to “Prohibited”, a
screen requesting the administrator password to be entered is displayed when <Setting>,
[Register], and then [Address Book Entry] is pressed.
For example, when the registering of address book destinations is set to “Protect ON”,
a screen requesting the protect passcode to be entered is displayed when <Setting>,
[Register], and then [Address Book Entry] is pressed.
Management
•• You can also prohibit the use of modes by user policy using the user policy settings
of OfficeBridge. For details, refer to Chapter 3, “Setting Security” in the OfficeBridge
Guide.
11 Press <Setting>.
22 Press [Management].
Management
Single Sign On Performs user authentication using the user information in the machine
after performing Active Directory authentication.
If the corresponding user information is not registered in OfficeBridge,
it will automatically be newly registered. If the corresponding user
information is already registered, it will be overwritten with the
information registered in Active Directory.
Network Performs user authentication using the information in Active Directory.
Note
•• When the number of registered users exceeds the limit (200 users), user registration
will not be performed and users will log in as guest, even when [Single Sign On] is
set.
•• For details on the user information that is automatically registered or overwritten
when [Single Sign On] is set, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
•• When [Single Sign On] or [Network] is set for the authentication method, it is
necessary to register a domain name in advance. Register the domain name from
the OfficeBridge screen. For details, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
11 Press <Setting>.
22 Press [Management].
55 Press [AuthenticationMethod].
1
2
Management
Operation Flow
11 Set the currency unit. (See page 2-38.)
22 Set the settings for copy, scan, fax, and print ON in the charge settings, and set the
charge per page. (See page 2-40.)
33 Use the copy, scan, fax, and print modes.
44 Print the user usage management list to check the usage status. (See page 1-36.)
Note
•• When Print is enabled in Charge Setting, set the same user as the login user in the
user information for the printer driver.
For details on the printer driver settings, refer to Chapter 6, “Driver Print Settings”
in the Printer Guide.
•• You can also set the user usage management using OfficeBridge. For details, refer to
Chapter 3, “Usage Management” in the OfficeBridge Guide.
•• User usage cannot be managed when the authentication method is set to [Network].
11 Press <Setting>.
22 Press [Management].
1
2
Management
55 Press [Currency Setting].
11 Press <Setting>.
22 Press [Management].
1
2
Management
Press [OFF] to disable the charge setting.
11 Press <Setting>.
22 Press [Management].
Management
Here the procedure for switching the LAN speed is described as an example.
11 Press <Setting>.
22 Press [Management].
77 Press [Close].
To continue to change other default settings, repeat the procedure in steps 5 to 6.
Name
LDAP Server Address
Port Number
LDAP Server Login
OB User Login
Account ID
Password
Search Base
MaxNumber of results
Time Limit
Optional Setting
Attribute Setting
Workgroup
entered
WORKGROUP 1
DNS Server Addresses Not registered
DNS Suffix Not registered
Obtain IP address (DHCP) ON
OFF
2
IP Address 192.168.1.10
Management
Subnet Mask 255.255.255.0
Default Gateway Not registered
WINS Server Address Not registered
IPv6 Setting Refer to Chapter
3, “Setting the
Connection
Environment” in
the OfficeBridge
Guide.
Archive When the machine transmits Not registered 2-69
Settings and receives documents via
fax or e-mail, you can transmit
those documents to a specified
destination via fax, or store them in
a specified shared folder.
e-mail Gateway You can transmit documents to an 2-73
e-mail gateway (fax server).
Setting
You can specify the default setting. ON
OFF
Prefix
Enter the prefix for the local part of Not registered
the e-mail address.
Up to 32 characters can be entered.
Suffix
Enter the suffix for the local part of Not registered
the e-mail address.
Up to 48 characters can be entered.
Authentication Set the authentication method for Stand-Alone 2-35
Method users that log in. Single Sign On
Network
Automatic You can set the time it takes before 1 - 10min 2-76
LogoutTime the machine automatically logs out 3min
a logged in user if no operations
have been performed on the
machine.
Delete You can initialize the access
Restriction restrictions set in OfficeBridge from
Settings the machine.
Use this function when you cannot
access OfficeBridge.
Note
Underlined values are the default settings specified at the time of shipment.
Management
•• You can also specify TCP/IP settings using OfficeBridge. For details, refer to Chapter
3, “Setting the Connection Environment” in the OfficeBridge Guide.
•• Make sure to obtain permission from the network administrator before changing
the IP address. Improperly changing the IP address may cause the network to stop
functioning normally.
11 Press <Setting>.
22 Press [Management].
Management
22 Press [Workgroup].
44 Enter the address of the primary DNS server, and press [Enter].
1
2
Management
Setting the DNS Suffix
33 Enter the suffix to use when performing a DNS search, and press [Enter].
33 Select [ON] to obtain the IP address automatically or [OFF] to not, and press
[Enter].
Management
33 Enter the IP address, and press [Enter].
Management
33 Enter the IP address of the gateway address, and press [Enter].
Management
LDAP Server Address Enter the name or IP address of the LDAP server to register. Up
to 99 characters can be entered.
Port Number Enter the port number of the LDAP server.
A number between 0 and 65535 can be set, and the default value
is 389.
LDAP Server Login Set whether a login is required to access the LDAP server. Set
OB User Login, Account ID, and Password when you set this
setting to ON.
OB User Login Set whether to use the OfficeBridge user information when a
login is required to access the LDAP server.
When this setting is enabled, if you register the LDAP server
authentication account and password in the user registration
of OfficeBridge, it is not necessary to enter an account and
password each time a search is performed.
Account ID Register this when not using the OfficeBridge user information
when a login is required to access the LDAP server. If you do not
register an account, the account will have to be entered when a
search is performed. Up to 49 characters can be entered.
Password Register this when not using the OfficeBridge user information
when a login is required to access the LDAP server.
If you do not register a password, the password will have to be
entered when a search is performed. Up to 29 characters can be
entered.
Search Base Enter the starting search position of the LDAP server. Up to 99
characters can be entered.
MaxNumber of results Set how many search results to display. An error is displayed
when the number of search results exceeds the maximum. A
number between 1 and 100 can be set, and the default value is
50.
Time Limit Set the maximum amount of time until the search results
are displayed. An error is displayed when the time taken for
search results exceeds the maximum. A number between 0 and
9999 seconds can be set for the time, and the default value is 0
(unlimited).
Optional Setting You can add search conditions to the parameters.
Additional Attribute Enter the search condition attribute to add. Up to 49 characters
can be entered.
Additional String Enter the search condition value to add. Up to 99 characters can
be entered.
Search Method Select the search method.
Note
You can also specify LDAP settings using OfficeBridge. For details, refer to Chapter 3,
“Setting the Connection Environment” in the OfficeBridge Guide.
11 Press <Setting>.
22 Press [Management].
1
2
Management
66 Press [Add].
When editing, select the setting you want to edit, and press [Edit].
77 Press [Name].
111 Enter the LDAP server name or the IP address of the LDAP server, and press
[Enter].
111 Select [ON] to require a login when accessing the LDAP server, or [OFF] to not
require it, and press [Enter].
1
2
Management
If you selected [ON], proceed to step 15. If you selected [OFF], proceed to step 21.
If you selected [ON], proceed to step 20. If you selected [OFF], proceed to step 16 .
222 Enter the maximum number of search results, and press [Enter].
1
2
Management
You can use [], [], and the numeric keys.
222 Enter the maximum number of seconds for the search time, and press [Enter].
333 Enter the attribute value to add to the LDAP search, and press [Enter].
Management
333 Press [Close].
11 Press <Setting>.
22 Press [Management].
11 Press <Setting>.
22 Press [Management].
1
2
Management
77 Press [Yes].
11 Press <Setting>.
22 Press [Management].
99 Press [Yes].
Note
You can print the LDAP setting list from [LDAP Server] in [List] that is displayed
after pressing <Setting>.
Management
•• Transmitted e-mails
•• Received faxes
•• Received internet faxes
Note
•• Transmitted e-mails cannot be archived to a fax destination.
•• The specified archiving is only performed when the transmission/reception
is completed successfully. The specified archiving is not performed when the
transmission/reception results in an error.
•• When the archive settings are enabled, realtime transmission and manual
transmission (transmission using the [Monitor] function, an optional handset or
external phone handset) cannot be used.
•• A check message is printed if the archiving fails. This does not mean that
transmission/reception failed for the fax or internet fax.
•• You can also specify archive settings using OfficeBridge. For details, refer to Chapter
3, “Specifying the Archive Settings” in the OfficeBridge Guide.
11 Press <Setting>.
22 Press [Management].
1
2
Management
The archive settings are enabled / disabled each time you press [Setting].
••For details on setting fax numbers or e-mail destinations, refer to Chapter 5, “Specifying
Destinations” in the Scanner and Fax Guide.
••If you set a fax destination, proceed to step 11.
••There are two methods available when setting a folder; selecting a folder shortcut, and
entering the link to the folder. For details on setting a destination folder, refer to Chapter 1,
“Basic Scan Functions” in the Scanner and Fax Guide.
99 Press [FileFormat].
11 Press <Setting>.
22 Press [Management].
1
2
Management
88 Press [Yes] to proceed with the initialization.
11 Press <Setting>.
22 Press [Management].
66 Press [Setting].
88 Press [Prefix].
1
2
Management
Up to 32 characters can be entered.
111 Enter the suffix to add to the end of the fax number using the numeric keys,
and press [Enter].
Note
•• Make sure the total number of characters for the prefix, fax number, and suffix is
within 50 characters.
•• For details on specific prefixes and suffixes, refer to the instruction manual for the
e-mail gateway.
11 Press <Setting>.
22 Press [Management].
1
2
Management
•• A number between 1 and 10 can be set, and the default value is 3.
•• You can use [], [], and the numeric keys.
Mirroring Methods
Importing / Exporting Via the Web
You can use a computer to export the data for the machine settings via the Web, and
import that data into another machine.
Machine
settings
data
Export
Import
Machine
settings
data
Export Import
Machine
Machine
settings
settings
data
data
Management
Copy
Note
•• You can save the data for the machine settings exported via the Web to USB
memory, and then import it into another machine. You can also import the data for
the machine settings exported to USB memory to a machine via the Web.
•• Use OfficeBridge when importing or exporting the data for the machine settings via
the Web. For details, refer to Chapter 3, “Displaying and Copying Machine Settings”
in the OfficeBridge Guide.
11 Press <Setting>.
22 Press [Management].
44 Press [Mirroring].
55 Connect the USB memory to the USB memory connector of the machine.
1
2
Management
Press [Root] to return to the screen when the USB memory is inserted.
••The default file name is “Product Name_Machine serioul number_Date and Time
(YYYYMMDDhhmmss).mdx”.
••Up to 80 characters can be entered.
99 When the export process is complete, press [OK], and remove the USB memory
from the machine.
11 Press <Setting>.
22 Press [Management].
44 Press [Mirroring].
55 Connect the USB memory in which the data for the machine settings is stored
to the USB memory connector of the machine.
1
2
Management
Press [Root] to return to the screen when the USB memory is inserted.
88 Select [Setting only] to import only the machine settings or [All] to import all
the data, and press [Yes].
••If you select [Setting only], the user information is erased. If you select [All], the user
information is overwritten with the imported data.
••Refer to the table on the next page for the difference between the settings imported when
you select [Setting only] and the settings imported when you select [All]. (See page 2-84.)
99 When the import process is complete, press [OK], and remove the USB memory
from the machine.
11 Press <Setting>.
22 Press [Management].
44 Press [Mirroring].
1
55 Press [Direct Copy].
2
Management
66 Enter the IP address of the machine to copy from, and press [Enter].
••If you select [Setting only], the user information is erased. If you select [All], the user
information is overwritten with the imported data.
••Refer to the table in “Importing to the Machine from USB Memory” for the difference
between the settings imported when you select [Setting only] and the settings imported
when you select [All]. (See page 2-84.)
Management
Prohibited
11 Press <Setting>.
22 Press [Management].
44 Press [Mirroring].
11 Dip a soft cloth in a mild cleaning solution and wring it out thoroughly before
wiping the machine with it. Repeat the process with a soft cloth dipped in water
and thoroughly wrung out.
Maintenance
When the area is extremely dirty, wipe it with a cloth dipped in a small quantity of a mild
cleaning solution, and then wipe it again with a cloth dipped in water and thoroughly wrung
out.
22 Use a cloth moistened with water to clean the face of the rollers.
Maintenance
22 Dip a soft cloth in water and wring it out thoroughly, and then wipe the
document glass, ADF glass, platen cover pad, and platen cover with it.
Platen cover pad
Platen cover
Document glass
ADF glass
Communication Errors
When a communication error occurs, the alarm sounds, and the information lamp
illuminates red. An error code and message indicating the cause and countermeasure for
the error is printed. A message is not printed when an error occurs while receiving an
internet fax, but the history screen of OfficeBridge and journal report indicate the error
code and the countermeasure for the error.
Troubleshooting
Polling Tx error. Remote fax is not
compatible.
Confirm the remote fax. Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
F-Code Tx error. No F-Code Check the settings on the other party's machine.
information in remote machine.
F-Code polling Tx error. The
Box does not exist in the remote
machine.
F-Code polling Tx error. Polling
document is not stored in F-Code
box.
The other side performed F-Code
polling reception for secure box.
F-Code Polling Tx error. Cannot
access the F-Code box
T.2.3 Cannot send with minimum speed. Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
T.3.1 Scanning error. Transmit the document again.
If you transmitted a document longer than 35.4
in. (900 mm), cut the document so that it is
within 35.4 in. (900 mm) and transmit it again.
If the screen “Lamp error. Checkout error” Is
displayed after the error occurs, turn the power
of the machine OFF and then ON again, and
try making a copy. If the screen disappears,
transmit the document again. If the screen does
not disappear, contact your authorized Muratec
dealer.
T.4.1 Confirm the remote fax. Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
T.8.11
R.1.1 Confirm the remote fax. The sending party may have made an operational
mistake. If you know who the sending party is,
ask them to transmit the document again.
R.1.2 Confirm the remote fax. If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
Reception error. Remote fax is not Reception could not be performed because the
compatible. security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication”. (See page 2-10.)
Reception error. No passcode stored Reception could not be performed because the
on remote fax. security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication”. (See page 2-10.)
Reception error. Passcode does not Reception could not be performed because the
match. security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication” (See page 2-10.)
Polling Rx error. Polling document Check the settings on the other party's machine.
is not stored on remote fax.
Confirm the remote fax.
Out of paper reception is full. A problem such as the machine running out of
paper or a paper jam has cause the maximum
number of documents that can be stored without
printing to be reached. Once the problem such as
the machine running out of paper or a paper jam
has been resolved, the stored documents will be
printed and the machine will be able to receive
documents again.
F-Code Polling Rx error. Remote Check the settings on the other party's machine.
machine does not have F-Code
polling function.
Confirm the remote fax. If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
Troubleshooting
R.4.4 Memory overflow.
R.4.1 Inbound document cannot be If you know who the sending party is, request
received. them to cut the document and transmit it again.
R.4.2 Confirm the remote fax. If you know who the sending party is, ask them
R.5.1 to transmit the document again. If this error
continues to occur, contact your authorized
R.5.2 Muratec dealer.
R.8.1 Cannot send a fax in SuperG3
R.8.10 mode.
R.8.11
1
memory was temporarily insufficient. Wait a
while, and perform the operation again.
2, 3, 5, 6, 7, 8, 9, Cannot connect. In the TCP/IP settings, check whether the
11, 13, 14, 15, DNS server address is set correctly.
28, 30, 31, 36,
42, 55, 56, 63
Check whether the destination FTP server is 2
registered in the DNS server.
3
17, 18, 19, 21, Cannot read or write to the file. Check whether the destination FTP server
23, 25, 26, 27 has writing prohibited.
67 Not able to log in. Check whether the user name and password
for logging in to the FTP server specified as
the destination are entered correctly. 4
Troubleshooting
Internet Fax Reception Results
These single digit codes are displayed in the “Result” field of reception journal reports and
the OfficeBridge communication history.
Error code Countermeasure
2 The image attached to the received e-mail does is not supported by the machine.
Request the other party to attach the file in a format supported by the machine
and transmit the file again.
3 The fax forwarding request was denied for the received e-mail.
Check the fax forwarding request settings in “E-mail Settings > Optional E-mail
Settings” in OfficeBridge.
4 Cannot connect to the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
POP3 server address, POP3 port number, SSL, and POP3S port number settings
are correctly specified.
5 The POP3 server could not be found.
Check the DNS server address setting in the TCP/IP settings. In “E-mail Settings
> SMTP/POP Settings” in OfficeBridge, check whether the POP3 server address,
POP3 port number, SSL, and POP3S port number settings are correctly specified.
6 Authentication failed for the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
authentication method, POP3 user name, and POP user password settings are
correctly specified.
3
specified paper. driver is not loaded into the cassette.
Specified paper: To print the image on paper set in bypass tray, press [Bypass
Set paper in bypass, press [Bypass tray]. To cancel the print job, press [Cancel].
tray] or, change the bypass tray paper
size. To cancel, press [Cancel].
Printing on non-plain paper using The paper specified on the application software or printer
4
the bypass. driver is not loaded into the cassette.
Troubleshooting
Set paper in bypass, press [Bypass To print the image, load the paper in bypass tray and press
tray]. To cancel, press [Cancel]. [Bypass tray]. To cancel the print job, press [Cancel].
Unable to use selected paper for The paper size specified on the application software or
duplexing. To print on a single side, printer driver is not available for duplex printing.
press [Print on 1-side]. To cancel, To print the data on single side, press [Print on 1-side]. To
press [Cancel]. cancel the print job, press [Cancel].
Can only perform duplex printing on The paper media type you specified on the application
plain paper. To print on a single side, software or printer driver is not available for duplex
press [Print on 1-side]. To cancel, printing. To print on single side, press [Print on 1-side]. To
press [Cancel]. cancel the print job, press [Cancel].
The specified paper is not loaded. The paper you specified on the application software or
Specified paper: printer driver is not loaded in the bypass tray.
Set paper in the bypass tray or, Set the specified paper in the bypass tray, or set the paper
change the bypass tray paper size. To size in the tray. To cancel the print job, press [Cancel].
cancel, press [Cancel].
The specified paper is not loaded. The paper you specified on the application software or
Specified paper: printer driver is not loaded in the cassette.
Load the specified paper. To cancel, Set the specified paper in the cassette. To cancel the print
press [Cancel]. job, press [Cancel].
The specified paper is not loaded. The paper you specified on the application software or
Specified paper in Cassette printer driver is not loaded.
1(Cassette2, or bypass tray). To print the job, load the paper into cassette or bypass tray
Load the specified paper. To cancel, you specified. To cancel the print job, press [Cancel].
press [Cancel]."
Paper size error. The paper you specified on the application software is not
Specified paper: loaded.
Load paper in Cassette 1(Cassette2, To print the job, load the paper into cassette or bypass tray.
or bypass tray). To cancel, press To cancel the print job, press [Cancel].
[Cancel].
Open Front Cover. The drum charge wire needs cleaning. Open the front cover
Follow instruction A. and follow the instruction displayed on the screen to clean
the drum charge wire.
Open Front Cover. The printer is not available because the drum charge wire
Follow instruction A. is dirty. Open the front cover and follow the instruction
Printer not usable. displayed on the screen to clean the drum charge wire.
Checkout error. The scanner lamp is dim or not operating.
Lamp error. Make repeated copies to help evaporate any internal
moisture. If that doesn’t resolve the problem, contact your
authorized Muratec dealer.
Troubleshooting
Names and Functions” in the User's Guide.
Nothing appears on Is the <Energy Save> key The machine is in the energy save mode.
the screen illuminated? Disable the energy save mode. For details,
refer to Chapter 1, “Control Panel” in the
User's Guide.
Unable to dial Is the modular cable Make sure the line is connected correctly. For
connected to both the main details, refer to Chapter 1, “Part Names and
unit and the wall outlet? Functions” in the User's Guide.
The phone does not Is the machine in the middle Wait until the machine finishes transmitting.
work of transmitting a document?
The paper does not Is the paper loaded? Load the paper into the cassette or into the
come out bypass tray. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
Is there a paper jam? Check the error message and remove the
jammed paper. (See page 4-8.)
The paper jams often Is the paper loaded properly? Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Is the cassette loaded Make sure the cassette is pushed all the way
properly? in.
The document does Are you using an appropriate Use appropriate paper. For details, refer
not come out document? to Chapter 1, “Loading Documents” in the
User's Guide.
Is there a document jam? Remove the jammed document and reload
it. For details, refer to Chapter 5, “Document
Jams” in the User's Guide.
The document jams Are you using an appropriate Use an appropriate document. For details,
often document? refer to Chapter 1, “Loading Documents” in
the User's Guide.
Is the document guide Align the document guide with the document.
misaligned? For details, refer to Chapter 1, “Loading
Documents” in the User's Guide.
Are there any pieces of Open the ADF cover and check. For details,
paper left in the ADF? refer to Chapter 5, “Document Jams” in the
User's Guide.
Is the document feeder roller Clean the document feeder roller. (See page
dirty? 3-4.)
Troubleshooting 4-11
Status Things to check Countermeasure
The settings Did you turn the power OFF The batteries that retain the registered
registered for and leave the machine for settings may have died. Contact your
the time data a long period, or turn the authorized Muratec dealer.
and address book power OFF everyday?
destinations
disappear
The cover will not Are you pressing only one Press both sides of the cover to close it.
closed side of the cover? When you cannot close the front cover, the
toner cartridge locking lever may be turned
left. In this case, turn the lever right to close
the front cover.
4-12 Troubleshooting
Symptom Cause Countermeasure
White or black spots You are using an Use an appropriate type of paper. For details,
are printed inappropriate type of refer to Chapter 1, “Loading Paper” in the
paper. User's Guide.
PRINTER
The document glass or
platen cover pad is dirty.
Clean the document glass or platen cover
pad. (See page 3-5.)
1
The drum charge wire is Clean the drum charge wire. For details, refer
dirty. to Chapter 4, “Cleaning the Printer” in the
User's Guide.
2
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken. For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide. 3
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken. details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide. 4
Black stripes or The paper is damp. Replace the paper with new paper. For
Troubleshooting
smudges are printed details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
You are using an Use an appropriate type of paper. For details,
inappropriate type of refer to Chapter 1, “Loading Paper” in the
paper. User's Guide.
PRINTER The document glass or Clean the document glass or platen cover
platen cover pad is dirty. pad. (See page 3-5.)
The ADF glass in the ADF Clean the ADF glass or document feeder
or the document feeder roller. (See page 3-4 and 3-5.)
roller is dirty.
The drum charge wire is Clean the drum charge wire. For details, refer
dirty. to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken. For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken. details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The whole paper is The drum cartridge is worn Replace with a new drum cartridge. For
printed in black out or broken. details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be Contact your authorized Muratec dealer.
malfunctioning.
Nothing is printed Is the document loaded Load the document correctly. For details,
upside down? refer to Chapter 1, “Loading Documents” in
the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken. details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be Contact your authorized Muratec dealer.
malfunctioning.
Troubleshooting 4-13
Symptom Cause Countermeasure
Blank spots are The paper is damp. Replace the paper with new paper. For
printed details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
You are using an Use an appropriate type of paper. For details,
inappropriate type of refer to Chapter 1, “Loading Paper” in the
PRINTER paper. User's Guide.
PRINTER
PRINTER The document glass is Clean the document glass. (See page 3-5.)
PRINTER
PRINTER dirty.
PRINTER
The ADF glass in the ADF Clean the ADF glass or document feeder
or the document feeder roller. (See page 3-4 and 3-5.)
roller is dirty.
The drum charge wire is Clean the drum charge wire. For details, refer
dirty. to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken. For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken. details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The paper comes out You are using an Use an appropriate type of paper. For details,
wrinkled inappropriate type of refer to Chapter 1, “Loading Paper” in the
paper. User's Guide.
The paper is damp. Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
The entire printout is The document glass is Clean the document glass. (See page 3-5.)
dirty dirty. When making duplex copies of a thin
The rear side of a duplex document, the rear side of the document
printed document shows may be scanned and printed onto the front
through on the front side. document. Lighten the contrast. For details,
PRINTER refer to Chapter 1, “Basic Copy Settings” in
the Copier Guide, Chapter 1, “Basic Scan
Settings” in the Scanner and Fax Guide, and
Chapter 3, “Basic Faxing” in the Scanner and
Fax Guide.
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken. For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The edges of the paper The platen cover pad is Clean the platen cover pad. (See page 3-5.)
are dirty dirty.
Are you copying onto paper Select paper that is the same size as the
larger than the document? document. For details, refer to Chapter 1,
(With the ratio set to 100%) “Basic Copying” in the Copier Guide.
PRINTER
Are the orientations of Select paper with the same orientation as the
the document and paper document. Alternatively, match the document
different? orientation to the paper orientation.
The document was not Reduce the ratio to match the paper size.
reduced to match the paper For details, refer to Chapter 1, “Basic Copy
size. Settings” in the Copier Guide.
4-14 Troubleshooting
Symptom Cause Countermeasure
The image is slanted The document is not loaded Load the document correctly. For details,
correctly. refer to Chapter 1, “Loading Documents” in
the User's Guide.
The document is not
suitable for loading in the
Use a document that can be loaded in the
ADF. For details, refer to Chapter 1, “Loading
1
ADF. Documents” in the User's Guide.
R
PRINTE Is there anything on the
ADF glass?
Clean the ADF glass. (See page 3-5.)
2
You are using an Use an appropriate type of paper. For details,
inappropriate type of
paper.
refer to Chapter 1, “Loading Paper” in the
User's Guide. 3
Is the paper loaded Load the paper properly. For details, refer
properly? to Chapter 1, “Loading Paper” in the User's
Guide. 4
Is the cassette loaded Make sure the cassette is pushed all the way
Troubleshooting
properly? in.
Troubleshooting 4-15
Status Things to check Countermeasure
Cannot transmit a Have you checked the Refer to “Cannot Connect to the Network” to
document created in network environment? check the network environment. (See page
an application on a 4-19.)
computer via fax or Is “Muratec Fax” installed? Install “Muratec Fax”. For details, refer to
e-mail Chapter 2, “Installing to Windows” in the
Printer Guide.
Is “Muratec Fax” set as the Select “Muratec Fax” as the printer in the
printer? print menu of the application.
Are the port settings of Set the correct “printing port” setting for
“Muratec Fax” incorrect? “Muratec Fax”. For details, refer to Chapter 2,
“Installing to Windows” in the Printer Guide.
Refer to the help, etc. for your browser to
enable cookies.
Cannot Scan
Status Things to check Countermeasure
Cannot perform Have you checked the Refer to “Cannot Connect to the Network” to
scanning network environment? check the network environment. (See page
4-19.)
Is the size of the data too The maximum amount of data that can be
large? scanned at once is 20 MB. If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
4-16 Troubleshooting
Status Things to check Countermeasure
Cannot use the Scan Is the size of the data too The maximum amount of data that can be
to E-Mail function large? scanned at once is 20 MB. If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
If the e-mail settings of the destination 1
have a limit on the size of data that can be
received, check that the limit is not being
exceeded. 2
Are the account and Open OfficeBridge and correctly set the
password for the mail server account and password for the mail server. For
correct? details on the settings, refer to Chapter 3,
“Setting the Connection Environment” in the
3
OfficeBridge Guide.
Cannot Use the Scan Is there a firewall set?
to Folder Function
Firewall software may be stopping the file
sharing function of Windows. Change the
4
settings of the firewall to enable the computer
Troubleshooting
you are using to use the file sharing function.
Are the shared folder In environments where domain
settings correct? authentication is used for the network, the
Scan to Folder function cannot be used, even
if you set access privileges to domain users.
Assign folder access privileges to local users.
The sender Was a user login performed In the user information, check whether the
information differs successfully? Was the user name and e-mail address are registered
from the registered information correct? correctly. For details, refer to Chapter 3,
information “Setting the Connection Environment” in
the OfficeBridge Guide. A user login must be
performed to send e-mail using the registered
information. For details, refer to “Setting
User Authentication”. (See page 2-35.)
Cannot use the Scan Is the power of the selected Turn the power ON.
to Printer function printer turned ON?
Is Scan to Print Monitor Refer to Chapter 2, “Installing to Windows”
installed in the computer? in the Printer Guide to install Scan to Print
And is Scan to Print Monitor Monitor in the computer.
set correctly? Check the settings of Scan to Print Monitor.
For details, refer to Chapter 7, “Registering
Destinations” in the Scanner and Fax Guide.
Is Scan to Print Monitor Check whether Scan to Print Monitor is
started on the computer it is started on the computer it is installed in. If
installed in? Scan to Print Monitor is not started, start it.
Does the computer in which Printing may not be performed correctly,
Scan to Print Monitor is depending on the free disk space of the
installed have free disk computer. In this case, delete files not being
space? used on the computer to increase the free
disk space.
Is there a firewall set? Firewall software may be stopping programs
communicating. Change the settings of the
firewall to make the “ScanToPM.exe” program
on your computer able to communicate.
Are the settings of the If write privileges are not set for the shared
shared folder set in Scan to folder, change the settings.
Print Monitor correct?
Troubleshooting 4-17
Status Things to check Countermeasure
Cannot print Are you using Windows Try specifying “200 dpi” for the scan
correctly using the 2000? resolution.
Scan to Printer Does the computer have Expand computer memory. The computer on
function enough memory? which the Scan to Print Monitor is installed
should have more memory than 512 MB.
Cannot delete a If you become unable to use the computer
printer registered in which registered the printer for some reason,
the Scan to Printer use “Scan to Print Clear” to delete the printer.
function (See page 2-46.)
Cannot Print
Status Things to check Countermeasure
Cannot perform Have you checked the Refer to “Cannot Connect to the Network” to
printing network environment? check the network environment. (See page
4-19.)
Is paper loaded? Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Has the toner run out? Has Check the screen of the machine, and if
the drum cartridge reached a message is displayed, replace the toner
the end of its life? cartridge and drum cartridge. For details,
refer to Chapter 4, “Replacing the Toner
Cartridge” in the User's Guide.
Is the system memory of the Check whether the memory capacity of
computer insufficient? the computer meets the requirements for
operating OfficeBridge.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the printer driver Refer to Chapter 2, “Installing to Windows”
installed? or Chapter 3, “Installing to Mac OS X” in the
Printer Guide to install the required printer
driver.
Is the correct printer Select “Muratec MFX-2550” (alternatively,
selected? “Muratec MFX-2550 PCL5e” or “Muratec
MFX-2550 PCL6”, etc.) as the printer in the
print menu of the application.
Is the printing port correct? Check whether the printing port is correct
in the properties screen of the printer driver.
Refer to the help, etc. for your computer.
If the machine is connected via a USB cable,
confirm that “USBxx” (where “xx” refers to
the port number) is selected. If the machine
is connected via a network, confirm that an
lpr port with the same address as the IP
address set in the machine is selected.
Are you printing from Mac When you print from Mac via USB cable, the
OS X 10.2 via USB cable? following settings are not available: Paper
Type, Toner Saving, Print Density, Binding
Width (Front), and Binding Width (Back).
Print via network or upgrade your Mac
version to Mac OS X 10.3 or later.
4-18 Troubleshooting
Status Things to check Countermeasure
Cannot print Are the paper size and The settings of the application software may
correctly orientation settings, etc. be prioritized, depending on the settings of
set in the application being the printer driver. Specify the correct settings
prioritized?
Does the machine have
in the application software.
If you are printing multiple sets, first check
1
sufficient memory for whether you can print one set. Set a lower
printing? image resolution. Alternatively, reduce the
size of the data by simplifying the image. 2
Cannot print PDF Is the optional PostScript You may print them correctly when the
3
documents correctly Memory attached? optional PostScript Memory is attached.
using Muratec MFX-
2550 PDF Direct
Print or operating
from machine control
panel
4
Troubleshooting
Cannot Connect to the Network
If problems occur when performing operations using a computer, such as using
OfficeBridge, or using the Internet Fax or Scan to Folder functions, check the following
table first.
Status Things to check Countermeasure
Cannot connect to Is the power cable firmly Check whether it is firmly inserted into the
the network inserted? power socket and power plug.
Is the power switch ON? Turn ON the power switch. For details, refer
to Chapter 1, “Power Switch and Energy Save
Mode” in the User's Guide.
Are the network settings Specify the correct network settings in the
correct? machine. For details, refer to “Specifying the
Network Settings”. (See page 2-43.)
Is the LAN cable firmly Check whether the LAN cable is firmly
inserted? inserted into the machine and any network
devices (LAN hubs, routers, etc.)
Is the LAN cable or LAN Check the LAN cable or LAN card. If one of
card damaged? them is damaged, replace it.
Is the power of any network Turn ON the power of any network devices
accessories (LAN hubs, (LAN hubs, routers, etc.).
routers, etc.) turned ON?
Are any network devices Connect the device to another port, and check
(LAN hubs, routers, etc.) whether it operates properly.
damaged? If it does not operate, replace the device.
Are the settings of the Refer to the instruction manual of the device
network device correct? to specify the correct network settings in the
machine.
If you replace a device, specify the network
settings again.
Troubleshooting 4-19
Cannot Install
Status Things to check Countermeasure
Cannot install Did you follow the Perform the installation by following the
installation procedure? procedure indicated in the manual. For
details, refer to Chapter 2, “Installing to
Windows”, or Chapter 3, “Installing to Mac
OS X” in the Printer Guide.
Are you logged in as a Log on with a user account that has
restricted user (with User Administrator privileges, and perform the
privileges)? installation.
Is there a problem with the Try performing the installation again after
computer? restarting the computer.
Is Windows unstable? Check the operation of the CD-ROM drive.
Is the CD-ROM drive Refer to the help, etc. for your computer.
operating correctly?
Is there a problem with the Check whether the CD-ROM can be read in
setup CD-ROM? the Explorer of Windows.
If there is a problem with the setup disc,
contact your authorized Muratec dealer.
Did you perform the Check the list of supported operating
installation in a supported systems. For details, refer to Chapter 1,
environment? “System Requirements” in the Printer Guide.
Is there any security Close any security software or port
software or port monitoring monitoring software, and perform the
software running? installation again. Refer to the help, etc. for
your computer.
4-20 Troubleshooting
OfficeBridge Troubleshooting
Status Things to check Countermeasure
General problems Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page 1
4-19.)
Cannot connect to
OfficeBridge
Is the entered IP address
correct?
When entering the IP address into your
browser, check the IP address set in the 2
machine.
3
Is there an incorrect IP If you are connecting to OfficeBridge using a
address registered in a shortcut, check that the IP address set in the
shortcut to OfficeBridge? properties screen displayed by right-clicking
the shortcut is the same as the IP address set
Troubleshooting
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of OfficeBridge as an exception.
If you are using another browser, refer to the
help for that browser to check the settings.
Are the security settings of Refer to page 4-23 to check the settings.
the browser correct?
Is your user information Contact your administrator to register the
registered? user information in OfficeBridge. For details,
refer to Chapter 3, “Registering Users” in the
OfficeBridge Guide.
Are cookies enabled? Refer to the help, etc. for your browser to
enable cookies.
Is the login password Correctly enter the password registered in
correct? the user information of OfficeBridge.
Documents saved in Is an application that can You cannot display documents unless there
OfficeBridge do not display images installed? is an application for displaying JPEG, TIFF,
open and PDF files installed in your computer.
Close OfficeBridge, and install an application
for displaying images. You may also not be
able to display documents if the version of
your application is too old. Install the latest
version of the application.
If the settings of the application include OCR
settings, disable OCR.
Is the application for opening Refer to the documentation of your computer
documents set correctly? to set the associations of the application
program for opening documents.
Troubleshooting 4-21
Status Things to check Countermeasure
Cannot transmit or Is the system memory of the Check whether the memory capacity of
receive faxes computer sufficient? the computer meets the requirements for
operating OfficeBridge.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the modular cable firmly Check whether the modular cable is firmly
inserted? inserted into the machine and the phone line.
Are advanced There are settings for restricting
communication functions transmission and reception in the advanced
(such as the closed communication functions. For details on
transmission function) set? canceling the settings, refer to Chapter 2,
“Closed Communication”. (See page 2-10.)
Are the auto distribution Auto distribution settings are required to
settings correct? receive faxes with OfficeBridge. Refer to
Chapter 3, “Automatically Distributing
Received Documents” in the OfficeBridge
Guide to specify the correct auto distribution
settings.
Cannot transmit Are the account and Specify the correct account and password
e-mail password settings for the settings for the mail server. For details,
mail server correct? refer to Chapter 3, “Setting the Connection
Environment” in the OfficeBridge Guide.
The memory Delete unnecessary files and save files to
OfficeBridge is computers or servers.
running low You cannot perform operations that use the
network, such as scanning, until OfficeBridge
has enough free memory. Received faxes
are printed and are not stored inside
OfficeBridge.
4-22 Troubleshooting
Browser Settings
Use the following method to change the browser security settings.
(The screens are of Windows Vista.)
1
11 Start the browser, and select [Tools] – [Internet Options] from the menu bar or
tool bar.
2
3
4
Troubleshooting
22 Click the [Security] tab, and select [Trusted sites].
44 Enter the IP address of the server you are using in [Add this website to the
zone] in the format “http://xxx.xxx.xxx.xxx”.
Troubleshooting 4-23
55 Deselect [Require server verification (https:) for all sites in this zone], and click
the [Add] button.
4-24 Troubleshooting
88 Enable [Automatic prompting for file downloads] for downloads.
1
2
3
4
Troubleshooting
99 Click the [OK] button.
111 Click the [Yes] button when the [Are you sure you want to change the settings
for this zone?] dialog is displayed.
Troubleshooting 4-25
When a Power Failure Occurs
Main Unit Operation
When a power failure occurs
During a phone call... You can continue the conversation.
The transmission will be cut off.
When the power recovers, the pages halfway transmitted will be
automatically transmitted again if memory transmission is being
During transmission...
used.
They will not be automatically transmitted again if real-time
transmission is being used. Transmit the document again.
Reception will be cut off.
During reception... When the power recovers, the pages received completely before the
power failure will be printed.
During copying... Printing will stop.
During the printing of a list...
Memory Backups
Image data stored in memory is retained for approximately 72 hours even if a power
failure occurs or the machine is shut down. Note that the power of the machine has to
have been turned ON for at least 24 hours in advance.
2
3
4
Troubleshooting
Document Type Description
Job Number The documents reserved in memory for transmission.
Polling Doc The documents stored in memory for polling reception.
TWAIN Box Doc The documents stored in TWAIN box.
FCODE Box Doc The documents reserved in memory for transmission.
Following items are printed to identify the document:
• Box number
• Box name
• Document name
• Box type (Security / Bulletin)
Rx document in memory The received documents in memory.
Following items are printed to identify the document:
• Sender name
• Start time
• Page(s)
• Note