iDirect Operation, and Maintenance

(iOM) iDX 3.4 Course Syllabus

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
iDirect Operation and Maintenance (iOM)

The iDirect Operation and Maintenance (iOM) course is intended for personnel who are
responsible for the basic configuration, operation, and maintenance of iDirect satellite
communications products and networks. Specifically, the course is for Network Operation
Center (NOC) engineers at the hub site rather than the remote site, as well as individuals just
entering this career field who will be working with iDirect products for the first time.

This course provides the learner with all the basic skills required to install applicable software. In
addition, each learner should be able to operate, manage, and maintain a typical iDirect satellite
network at a basic level.

This course is the established prerequisite for:

Advanced iOM
iDirect Quality of Service (QoS) Boot Camp (iQBC)

Presented in a clear and technical manner, this course provides a combination of lecture,
demonstrations, practical exercises/hands on, module reviews, and a final examination that will
give each learner a comprehensive overview of Network Operations from the iDirect
perspective. In addition to the Learner Instructional Manual handouts are provided, as required,
to supplement existing course material and provide additional up-to-date details on currently
released software and hardware, as well as changes in important processes affecting the basic
iDirect network.

As we previously stated, this course gives each learner an in-depth understanding of the iDirect
hardware and software platforms up to, and including all new hardware and software related to
the iDX Release 3.4. Each learner will complete a number of hands-on exercises using a fully
functional iDirect system to reinforce most of the course material and theoretical lectures. Of
course, each learner is expected to master each of the concepts presented and the
information/skills received during this training once they return to their respective organizations.

Prerequisite Learner Skills

Each learner attending an iDX 3.4 iDirect Operation and Maintenance course should have a
beginner to intermediate understanding of satellite communications and some familiarity with
Internet Protocol (IP) theory. This knowledge will be essential when laying the foundation for all
hands-on exercises as well as providing each learner with a basic understanding of principles
discussed throughout the course.

NOTE: We strongly recommend that you review the Satellite Communications

and Data Communications online learning modules before arriving to take the
iOM course. You should have received a link to this vital information as part of
your registration process. You can read the material on line or download it to a
PC; the choice is yours. We do, however, recommend that you keep the
information somewhere suitable for future as reference material. If you did not
receive the link to the pre-reading material please send an email to
[email protected].

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
A fundamental understanding of VSAT technology and normal eye-hand coordination for
hardware assembly is also desired. Basic software installation is also desired since each learner
will be required to install the iVantage suite of applications on their laptop. An elementary user
level knowledge of Linux is also desired for this course because you will be working with
system/applications that require a working knowledge of these commands.

While the theoretical knowledge and skills mentioned above are not required to attend this
course, they are highly recommended for each learner to receive maximum benefit from the
five-day training course.

Learner Outcomes

Upon completion of this course, each learner will be able to:

1. Identify all new hardware and software associated with the release of iDX 3.4
2. Understand how the licensing feature applies to the hardware and features of any iDirect
network
3. Install the client applications from the iVantage suite
4. Build networks and remotes through iBuilder
5. Load image packages, BSP packages, and options files using iSite to the Hub Line Card
and the Remote
6. Perform basic routine maintenance on their iDirect network utilizing principles acquired
during the lecture and hands-on portions of this course
7. Perform basic troubleshooting of an iDirect network and identify escalation protocol to
solve more complex issues
8. Understand how to access information by utilizing the TAC web page
9. Understand the principle operation and basic configuration requirements of an iDirect
TDMA/Star network
10. Configure all necessary components in the system to create new networks
11. Perform the proper technique to commission new remotes in a network
12. Perform the proper techniques to manage and maintain iDirect networks
13. Understand and explain the basic fundamentals of DVB-S2 and Adaptive Coding and
Modulation (ACM) and how they apply to and within an iDirect network
14. Fundamentals of TRANSEC network and its operation

The tasks listed above are not all inclusive but represent a high-level view of the basic learner
outcomes. Each learner will receive additional information, knowledge and skills as a result of
interaction with the other learners in the training session as well as interaction with the instructor
and/or other iDirect Government employees.

Course Goal and Objectives

The preparation of this training material is focused, in its intent, to prepare each learner with the
basic ability to perform essential job functions when they return to their company or
organization. At the end of each module there will be several questions that each learner must
complete: the Learner Knowledge Assessment. The instructor will conduct a question and
answer sessions to alleviate any concerns or questions during a review of each module.

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
At the end of the five-day training session, a final written exam, which is open-book, may be
administered covering the topics presented during the training session. The final examination
may cover information not presented in the training session but is included in the training
manual.

Upon successful completion of all course requirements, the individual will receive a certificate of
course completion and will be certified to perform basic configuration, operation, and
maintenance on networks using iDirect equipment.

This course is comprised of nine learning modules, which are summarized below.

Module 1 – iDirect System Overview

This module establishes the foundations for all the subsequent modules of the iDirect Operation
and Maintenance (iOM) course. During the first part of it, the iDirect network topology and all its
hardware components are covered, clearly specifying their main functionality and the interaction
between them.
After the big picture has been presented, the downstream DVB-S2 carrier examined in detail,
paying especial attention to the Adaptive Coding and Modulation (ACM) properties and how
iDirect has implemented the standard. The feedback mechanism and MODCOD selection
algorithm are explained and the main characteristics of an adaptive carrier discussed.
Once the downstream carrier is understood, the module moves towards the upstream D-TDMA
carriers, grouped in Inroute Groups. The proprietary D-TDMA protocol structure is discussed,
and the nature of the iDirect overhead is uncovered. The student will learn about the frame,
traffic and acquisition slots, and how they are allocated to the remotes of the network.
At the end of the module, the upstream SCPC Return carrier is presented as a high efficiency
alternative to D-TDMA carriers for remotes with a continuous traffic demand.

Through lecture, presentation and visual display each learner will be able to understand
and explain the basic iDirect network foundation, the nature of all the downstream and
upstream carriers and the quality of service basics that are applied when distributing the
traffic slots to the physical remotes on the network. Each learner will understand how
data packets travel within the standard iDirect network and how the specific iDirect
processes relate and operate within SATCOM and DATACOM.

Module 2 – Satellite Routers

This module focuses on the satellite routers (also known as remote modems), describing the main
functionalities of each of them and highlighting their differences. The learner will become familiar with
the mentioned devices, learning how to access them through serial, telnet and ssh connections and will
even use the iVantage software tools iSite and Web iSite to install, upgrade and commission a satellite
router from scratch.
The commissioning process is also explained in this module, paying special attention to the antenna
pointing tool included in iSite and Web iSite, the 1dB compression test and the cross-polarization test.

Through lecture, presentation and visual display each learner will be able to understand
and explain all the available satellite routers and their main characteristics, being able to
completely upgrade a new device installing the latest firmware images and configuration
files using iSite / Web iSite, and commissioning the terminal after that.

Module 3 – Hub Components

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
In this module the hub side components previously introduced are covered in detail, starting
with the 20-Slot and 4-Slot hubs and their accessories, paying special attention to the timing
group restrictions.
There is a complete section for the transmit and receive line cards, covering topics related to
multiple channel demodulation line cards, redundancy and failover mechanism and specifying
the internal synchronization that takes place along one specific network line card’s.
The Network Monitoring System (NMS) is presented next, with all its internal services and
databases being covered. The database consolidation, backup and replication processes will be
discussed in depth as they are part of the daily maintenance scripts running on the Linux server.
A quick look at the distributed NMS configuration will provide the learner with the necessary
awareness to upgrade to a more advanced setup if necessary.
After the NMS servers, the Protocol Processor servers and its internal services will be
discussed. The students will understand the load balancing nature of the servers and the
automatically controlled failover mechanism.

Through lecture, presentation and visual display each learner will be able to understand
and explain all the hub side components that are part of a standard iDirect installation,
including, but not limited, to chassis, line cards, NMS and Protocol Processor servers.

Module 4 – Network Configuration

The entire module content will focus at the creation of a complete network configuration from
scratch using the iBuilder software tool. The instructor will detail all the required components to
be configured, listing all the mandatory and optional fields per component, from the spacecraft
to the teleport, from the chassis to the antenna, from the line card to the satellite router.
A demo will be performed in which the learners will observe how the trainer creates a new
network setup, only to proceed on their own in the most complete hands-on exercise of this
training course.

Through lecture, presentation and visual display each learner will be able to understand
and explain the network configuration process using the iBuilder software tool, being
confident enough to create a completely new network configuration without assistance.

Module 5 – Network Monitoring

Once the network is built, up and running, it is paramount to monitor all aspects of network
performance. iMonitor’s sophisticated network performance and traffic reporting features make it
possible to monitor and prevent problems before they occur. In this module, learners will
become familiar with the specifications, features, and operation of iMonitor and how it works
within the Network Management System (NMS).

Through lecture, presentation and visual display each learner will be able to understand,
explain and demonstrate all applicable components of the iMonitor application to
observe, monitor, and track performance of elements within an iDirect network.

Module 6 – Remote Acquisition

Understanding the remote acquisition process is critical to ensure the healthiness of an iDirect
satellite network. Most of the events that prevent a remote from joining the network can be
easily explained by reviewing the most commons causes related to the acquisition process:
iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
power, frequency and timing offsets. The Uplink Control Process (UCP) that ensures and
maximizes the stability of the upstream link through the reduction of those offsets is also
discussed in this module.
The acquisition process will be covered from two different points of view: hub side and remote
side. Details on the acquisition window aperture will be provided, and the two acquisition
schemes available discussed: traditional fast acquisition vs. superburst.

Through lecture, presentation and visual display each learner will be able to understand
and explain the two variations of the remote acquisition process. The student will realize
the three main offsets that can prevent the acquisition for being successful and how the
UCP process can address them all.

Module 7 – Advanced Features

Once the learners are familiar with iBuilder and iMonitor and have used them to create new
configurations and monitor their networks behavior, this module will cover additional advanced
features that could be used, optionally, within an iDirect network.
Adaptive D-TDMA is, by far, the most useful advanced feature that will be covered within the
module. The students will understand the advantages of using Adaptive D-TDMA over classic
D-TDMA, the difference between C/N and C/No, the feedback mechanism, the short-term,
medium-term and long-term adaptivity mechanism, etc. This section will also include an
instructor led demo.
Other features briefly introduced in this module will be iDirect Group Quality of Service, Layer-2
Over Satellite (L2oS), Global NMS and Automatic Beam Switching. The complexity of those
features and their importance to the iDirect network causes all of them to have specific training
courses.

Through lecture, presentation and visual display each learner will be able to understand
and explain advanced features than can be configured using iBuilder, realizing the
potential situations in which network design stages could benefit from using them.

Module 8 – Remote Troubleshooting

The last module of the training is focused on remote troubleshooting. All the main causes that
can prevent a satellite router from transmitting and receiving traffic will be discussed, starting
from the antenna pointing remote site receive chain, the downstream carrier reception, the burst
time plan decoding, the remote site transmit chain, the acquisition process, etc.. This module is
a must for all the iDirect installers as will help them identify the potential problems that may arise
when commissioning or troubleshooting satellite routers.

Through lecture, presentation and visual display each learner will be able to understand
and explain the main causes of remote failures, knowing how to identify the problem and
recover from it in a timely and professional manner.

Module 9 – TRANSEC Module

This module focuses on the TRANSEC (TRANsmission SECurity) feature, describing the main
functionalities of each components such as line card, remote, and protocol processor. The
learner will become familiar with TRANSEC regarding the implementation and troubleshooting.

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
The commissioning TRANSEC remote process is also explained in this module, paying special
attentions to the different TRANSEC commissioning process between e8000 series remotes
and 9000 series remotes.

Through lecture, presentation and visual display each learner will be able to understand
and explain TRANSEC. The learner will be able to configure TRANSEC network and
commissioning a remote in TRANSEC network.

Course Administration

1) Welcome
2) Instructor Introduction
3) Points of contact
4) Training Hours and Attendance
5) Break and Lunch
6) Restroom
7) Attire and Professional Decorum
8) Rules concerning electronic devices (Cell phones, pagers, and other devices)
9) Faxes, UPS, Fed-Ex
10) Accommodations
11) Site Emergency Procedures
12) Course Introduction
13) Learner Skills and Knowledge Review
14) Course Goals and Objectives
15) Course Daily Activities (see Table 1)
16) Course Materials
17) Lab Safety
18) Final Examination
19) Learner Introduction

NOTE: Training provided is based on the particular version utilized or requested by the
organization if training is conducted on site. All iOM training in Herndon will be conducted
according to the latest version. In addition, each attendee must download the material on
Satellite Communications and Data Communications from the iDirect Government website. This
material must be read prior to attending the basic iOM training session. The URL to download
this information will be provided by the Senior Training Program Coordinator after course
registration.

Handouts will be provided as required to supplement existing course material and provide
additional up-to-date detail on currently released software and hardware components. All
students will receive, in addition to the User Training Guide, a Student Workbook which contains
all applicable exercises/labs for the course.

Students are evaluated during the course of instruction to ensure that they have attained a level
of understanding that will enable them to operate iDirect equipment, as well as to diagnose
problems as they occur from a basic level. At the end of the class the student will receive a
course final written exam and, upon successful completion of all course requirements, will be
certified to configuration, operate and maintain, and perform basic troubleshooting of any
network utilizing iDirect equipment.

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com
Hands-on, Demonstrations, and Exercises

Hands-on, demonstrations and exercises are interspersed throughout the entire iOM training
course. Each learner will have the opportunity to display knowledge and skills obtained through
the lecture and demonstrations performed by the instructor. At the completion of each
demonstration and exercises the learner should be able to perform the task with minimal
instructor assists.

Course Critique, Certificate Presentation

Following the completion of the class, the course final exam will be given and reviewed. Course
critiques will be distributed and collected after completion for review by iDirect Government
management. Course completion certificates will be provided to each learner who has
completed all assigned phases of instruction.

iOM iDX 3.4 Course Syllabus – 2018

13921 Park Center Road, Suite 600, Herndon, VA 20171 | 703.648.8118 | www.idirectgov.com