Axiros
Axiros
Axiros
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Axiros Overview
■ Founded 2002, management owned, headquartered in Munich, Germany
■ Global Presence: Deployed with more than 200 Tier 1 & 2 customers worldwide
over xDSL, FTTx, LTE, DOCSIS, FEMTO, SATELLITE supporting over 16 different
Protocols (TR69, OMA-DM, MQTT, LWM2M, SNMP, Telnet, CLi, HTTPS etc).
Capability, scalability & security are our benchmarks.
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Our Capabilities
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Recent - Relevant - Recognition and Awards
BBWF Innovation Awards 2016
Gartner Cool Vendor in IoT
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Axiros WorldWide Customers
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Multi-Protocol Device Management Platform
Deployment Description
■ Implement advanced remote management, monitoring, analysis and configuration of KDDI provided
OMA-DM mobile handsets. Management of TR69 RGW’s, STB’s, WiFi AP’s from 1 Platform, expand to
IoT
Customer Effect
■ Enable near-real time
management using Amazon
ASNS
■ Decrease service creation turn-
around time
■ Enable E2E service
management via OMA-DM v2.0
■ Enable FOTA via OMA-DM FOTA
Enabler
Axiros Solution
■ Customised protocol handler for increased efficiency for supporting OMA-DM, TR-069 & MQTT
Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
Next-Gen Device Management Platform
Problem Description
■ Existing ACS infrastructure was not scalable for high volume data collection
■ Implement service dashboards to aid in the troubleshooting of customer complains for data, video
and voice services
■ Deployment of Axiros AXESS.ACS solution in TM Cloud infrastructure to account high scaleability for
demanding workflows
Benefits for the Service Provider
■ Reduced operational costs by eliminating need for multiple vendor-specific processes and dedicated
operator training. Reduced AHT, FCR and Truck Rolls related to Service Management.
■ Future proof - highly customisable ACS to integrate with its native APIs
Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
NBN Australia: 4G LTE & Fixed Divisions
Problem Description
■ Implement Connected Home control functions over the 4G network with large multi-tenancy and
scalability requirements
Customer Effect
■ Enable dynamic service
provisioning
■ Decrease service creation turn-
around time
■ Enable E2E service
management via TR-069
■ Enable application management
via TR-157
Axiros Solution
■ Customized protocol handler
for increased efficiency
■ Full redesign of the data model to
account for the specific of the
access network
■ Deployment of the highly scalable AXESS.ACS infrastructure to account for after adverse weather
conditions )
Benefits for the Service Provider
■ Single management technology across three different network infrastructures
■ Future proof - highly customizable ACS to integrate with its native APIs
■ Application based software update for product up-selling and cross-selling ( future )
Copyright 2015 Axiros GmbH - Aarau - Lisbon - London - Kazan - Milano - Munich[HQ] - Boston - São Paulo - Singapore
Axiros success story - VF GROUP
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Swisscom
Innovative & highly respected
Telco offering both SNMP &
TR69 reference in a highly
complex Business
environment
■ Problem
Existing ACS - POINT SOLUTION -
infrastructure not adaptable to complex and
always changing - OSS/BSS Business
environments.
Axiros is the standard at Swisscom across
Consumer, SME & Enterprise.
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StarHub Singapore
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Axiros success story - Fiber, ADSL, IPTV
■ Benefits
■ Problem
Axiros awarded end of Q1 2013
Current managed STB - Horizon - is a closed
First delivery of services for SME customers
environment
in less than three months
Lack of self care with service notification
First prototype of new STB in less than six
capability
months
Lack of open management stack on board of STB
Pan European ACS set-up in less than three
No Dashboard for KPI monitoring and proactive months
management
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Regional Dashboard - Telecom Italia
■ Problem ■ Benefits
High number of devices to manage (>1M) All devices under the same ACS ( residential
High diversity (7 manufacturers, 30 models) & business )
Many management protocols and applications Full reuse of all CAPEX and Human Resources
Highly complex procedures with dedicated Reduced operational costs by eliminating need for
specific process for every manufacturer multiple vendor-specific processes and dedicated
Long dedicated training for support operator operator training
Enablement of service cross selling through single
delivery platform
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Partner Eco-System
...more&more to come
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Partner Eco-System - OEM Announcements
… and more
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Example Use Cases
Your needs will grow horizontally across multiple
lines of Operations, Networks, Product Marketing
etc
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Zero-Touch Device/Service Activation
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
CSR Portal - Management of the Home & SMB Network
Requirements
Call center needs to rapidly triage, diagnose and resolve CPE related issues
How it works
Real time accurate device diagnostics collected form CPE and made available to CSRs via intuitive help desk interface
Settings information related to NAT, LAN, WAN, DHCP, WiFi and firmware configurations are automatically gathered, can be
updated and sent
Business Value
Reduces AHT, Increases FCR, Higher customer satisfaction and Lower OPEX by less trouble tickets and accurate escalation
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CSR Portal - WIFI Optimization - Customer Example.
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Mobile Devices (via OMA-DM)
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End Customer - Self Care Portal ACS
Information Architecture
Document
The user lands on the ACS (official name to be
finalized by Marketing) Application up on Login in to
the Custx.com site and landing on the My Account
screen, and clicking the Blue Bubble (TBD) or
clicking the link (TBD) from Internet Tools from the
Top Navigation.
IP Address: 162.123.456.789
Bedroom - Apple 4 5GHz band Details, on Clicking “Show
TV MAC Address:
162.123.456.789 WiFi Password” the password for the network will be
Connected shown to the user.
to Internet
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Business KPI view
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Customer Traffic Inspection
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Audience (and Channel) Management (AMS)
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Device Locations based on given Lat/Long
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AXACT.Home - Customer Self Service
Connectivity configuration
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Multi-Tenancy Architecture
■ Virtualization Ready
■ Works on public/private cloud or even on-
premise deployments.
■ Each “tenant” is regarded as virtual AXESS.ACS
container.
■ Provides Isolation of device, operational services
and management.
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Grouping & Bulk Operations + Firmware/ Config Updates
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Rapid Creation of Service-Aware NBIs
■ AXServiceStorage is the AXESS.ACS
component used to model high-level
data and automate the services in an
underlying relational DB. The data can
be received from Northbound,
SouthBound or GUI.
■ Examples NB Methods:
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
Analysis of Firmwares Vs Hardware - Quick View
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Flexible Search Criteria / Grouping of Devices
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Advanced QoS/QoE Reporting -
Requires some OSS/BSS
integration - Included!
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Classification by DSLAM/OLT
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Classification by DSLAM/OLT Speeds
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Classification by DSLAM/OLT Noise Margin
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Classification by DSLAM/OLT Vendor
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Classification by Region Service Quality
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Axiros and IoT
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AXPERIENCE functional coverage
Thing software/
Thing lifecycle
Data analytics firmware cycle
management and
management Context management
configuration control
Application Service
Data Lifecycle Message
Provisioning Inventory
Analytics Broker
Management
Smart Metering
Data collection
Home Network Protocol Gateways
Management of the
communication Home
Device
channels
Vertical services for
Smart Metering and
Smart Grid
Software agents to
enhance capabilities on
Things Gateways
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AXPERIENCE - Key functional blocks
Function:
API - OOB APIs for application integration with the Cloud platform
MANAGEMENT - Containerization of application components
- API management function for: Security, Audit, Multi-tenancy, API routing, etc.
APPLICATION Function:
LIFECYCLE - GUIs for application configuration and ingestion in the Cloud platform
MANAGEMENT
- Protocols, Logic and Workflows for application distribution to physical devices
Function:
ANALYTICS - GUIs for data analysis and export to data mining tools
- Roadmap: machine learning module for the predictive maintenance of physical devices and applications
Function:
- Maps the devices, applications and service configurations in the storage layer
INVENTORY
- Offers tools for the definition of the service and application structure
- Offers the reporting and alarming tool necessary for the delivery of the operational functions
Function:
PROVISIONING - Implements logic and workflows for automatic configuration of physical devices and applications
- Provides the tools for group actions and individual actions
- Offers the operational interfaces for process control and audit
Function:
DATA - Implements the polling/receiver components for the active/passive data collection sessions
COLLECTOR
- Provides the tools for data processing workflows in real time
- Provides the data routing functions
Function:
DATA MODEL
MAPPER - Implements the mapping between the data model of the physical devices - both with Ax agents and not - and the normalized
one on the Cloud platform
- Provides tools for data model ingestion
Function:
PROTOCOL
- Implements the communication protocols for the physical devices - both with Ax agents and not
HANDLERS
- Currently supported: MQTT, XMPP, HTTPS, TR-069, SSH. On roadmap: LWM2M, CoAP
Function:
DEVICE
- Implements the management protocol to the Cloud Server
AGENT
- Implements the data model and the interface to the native device application
Copyright 2016 Axiros: Aarau - Lisbon - Kazan - Milano - Munich[HQ] - Boston - Sao Paulo - Singapore 44
Lyse Norway
Copyright 2015 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore 45
Heatring
A welfare home - designed to support
your way of living Light
Fire Alarm
Security Alarm
Sensor path
Panic alarm
Bed sensor
Entertainment – Triple
Play
Display/controls
Video comm – door,
Lyse%Gateway%Communicates%wirelessly%with%all%sensors% doctor, Institution
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Lyse Norway
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Lyse Norway – Nordan Smart Entrance/Door Status
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Lyse Norway – Sensor Map
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Lyse Norway – Status of SmartHome Installation
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Lyse Norway – Real-time Monitoring of Sensors
Real-time information
such as Temperature,
Switch ON/OFF
Copyright 2014 Axiros GmbH - Aarau - Boston - Kazan - Lisbon - Milan - Munich - Sao Paulo - Singapore
SMB - IoT
■ Already integrated the following devices to AXPERIENCE:
■ Radio Frequency devices (bar code readers)
■ Interactive touch monitors
■ Access points (for WiFi Access)
■ Switches
■ Tablets (used by promoters)
■ Printers (bar code printers and regular printers)
■ SB1 (RF & tablet device from Motorola/Zebra)
■ In roadmap, we will include following devices during 2016:
■ Scales
■ Biometric time clocks
■ Lighting
■ Door sensors
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Technical and ROI
Advantages
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Technical Advantages mapped to Key Business Impacts
Copyright 2014 Axiros GmbH - Munich - Milano - Lisbon - London - Aarau - Boston - Kazan - Sao Paulo - Singapore Axiros Proprietary Information
Axiros Value Drivers
Accelerate delivery, reduce support costs, and streamline ongoing
management of triple play services
Top-Line
Bottom-Line
Decrease costs of Reduces NDF and Return Rate cost Axiros’s neutrality to CPE Interop
CPE and Secondary (NFF) Truck Rolls enables service providers to get the
most from their CPE vendors and
reduce costs associated with their
deployment
Decrease Customer Avoid support calls by giving the Proactively monitor service quality
Support Expenses (End User) End User tools to help solve and take corrective action before
complex issues - simply. the subscriber is aware there is a
problem
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
© 2012 All Rights reserved by Axiros
International Locations:
Headquarter:
Emea
Axiros Gmbh Aarau Switzerland
Altlaufstr. 34 Lisbon, Portugal
D-85636 Munich Hoehenkirchen Kazan, Russia
Germany
Milan, Italy
Americas
Phone: +49.8102 8065 500
New York, USA
Fax: +49.8102 8065 501
San Paolo, Brazil
Mail: [email protected] APAC
Web: www.axiros.com Singapore, Singapore
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Solution Overview &
Deployment Options
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Axiros Solution Overview
Northbound
OSS/BSS
SERVICE-I Nortbound
Delivery of self-service,
AXESS.ACS andallows
A northbound interface is an interface that provides one-click
a particular fixes of a network to communicate
component SelfHelp
with a higher-level component.
Conversely, a southbound interface allows a particular network component to communicate with a lower-level component.
Portal
CPE
Devices Southbound Provides CPE
events/alarms
AXESS.ACS/ Northbound
BSS (BI)/ Provides mass data Northbound
SERVICE-I collection & analytics
OSS/BSS
SERVICE-I
AXTRACT AXPLORE
CPE
CPE Devices
Southbound Southbound
Devices
Copyright 2013 Axiros - Aarau . Lisbon - Kazan - Milano - Munich - New York - Sao Paulo - Singapore
iros explained - Solution to Business Values
■ AXPLORE - Alarming & ■ Call Center, ■ Cost Out, Response Time Improvement
Thresholding Operations, OSS/BSS ■Response time to issues (before they are known to
Integrations customers - increased.
■Call deflection - automated remediation of issues
crossing given thresholds - increased
■Network Planning capability
■Cross device/service alarm notification engine
Tier 3
Database
CPEs
....... Southbound
OSS/BSS
CPEs
■ All interface naming and
location handled through the
WSGI infrastructure. No static
CPEs
binding necessary on the
external BSS/OSS.
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