ORIGINAL (1) Cargo Management
ORIGINAL (1) Cargo Management
ORIGINAL (1) Cargo Management
Air Cargo is a US$50 billion business that transports 35% of the value of goods
traded internationally and a critical part of the airline business which, as a whole, is the
US$490 billion heart of a value chain that supports 32 million jobs and US$3.5 trillion of
economic activity. It is an important industry that is critical to global business.
Air cargo is challenging, complex and plagued by many factors. First, lack of
governmental regulations coupled with a fluctuating petroleum index has put noteworthy
pressure on the carriers. Shipper demands are on the increase and are expected to become
more demanding. Intermediaries or "middlemen" have created a new marketplace in the
eWorld. Shipments continuously changing hands still make tracking very difficult. Other
issues such as ongoing merger activity and migration of integrators have also created a
threat to shareholder value. Unfortunately, the fact still remains that:
CURRENT SITUATION
Shippers are largely providing the same product to their end customers as they
always have. The big difference is there is growing demand for "build to order" products,
driven mainly from their clients' need to keep fewer inventories on the shelf. This shift in
requirements is straining the supply chain. Shippers are no longer "pushing" product, end
customers are now "pulling" product through the supply chain.
Very few forwarders, integrated carriers or brokers can provide efficient service
due to constraints by today's infrastructure. For freight forwarders and conventional
brokers, booking, processing, documentation, delivery information, and types of services
provided remain largely the same. There have been some modest improvements
regarding tracking, tracing and time definite offerings; however multiple handoffs to
carriers and agents still make these functions labor intensive. Despite these limitations,
forwarders are trying to provide more value-added services. In the logistics arena larger
shippers have been given more flexibility with contract terms in return for higher
volumes. Still, the lack of sufficient control of lift with air carriers inhibits their ability to
properly serve their customers.
There are a small number of air carriers today that offer anything that could be
described as global service. Airlines such as Southwest, America West, and Air Tran are
predominantly domestic carriers which coordinate transfers to international carriers to
supplement service they cannot offer. A similar situation occurs for international carriers
that primarily run international segments. They will coordinate transfers to U.S.
destinations with domestic carriers.
A new key player, integrators, has really been the main difference in shaping the
air cargo industry. Commonly known as intermediaries, these companies have been able
to take the best from all of the different segments of the supply chain and roll it up into a
neat package. They are able to centralize large amounts of information to create trouble-
free tracking of shipments through all handoffs on a real-time basis. Websites such as
Logistics.com and Logisticsworld.com have created a new presence, taking market share
away from an already "thin margin" industry.
The best value for shippers will occur by carriers and integrators creating
alliances and investing in technology systems. Some change is already taking place in the
industry right now. Both air carriers and forwarders will attempt to grow their existing
alliances and partnerships with integrated carriers Forwarders and carriers will continue
to make modest improvements within their individual confines. Some successful
companies already have this vision in mind and have taken action.
DEMAND FOR AIR CARGO SERVICE
Like demand for passenger air travel, demand for air cargo shipment is a
“derived” demand.
• Historically, 2 to 2.5% increase in world trade with each 1% increase in total GDP
• Air freight trade has been growing even faster, due to regional differences in
economic growth
• Since 1993, average 7-10% annual growth in world air freight traffic
Globalization:
Economic recession:
Trade barriers
Aircraft regulations:
• Air cargo operators have used older aircraft that are most affected by new
regulations on noise, emissions and safety
• For example, noise hush-kits reduce cargo payloads
Modal competition:
• Air freight has tremendous speed advantage for long distances, but is highest-cost
option
• Trucks very competitive for short haul (1000 miles, overnight)
• Development of new “fast ships” for ocean cargo.
• Integrated express carriers own air and ground assets to handle entire shipment
journey
• With limited international small package growth, carry standard air freight
(airport to airport) as “filler”
• Trying to develop products for higher-yield industrial traffic
India is all set to become the Mecca for all aviation companies. After all, there is
no other country which provides you a 360-degree evolution ecosystem when it comes to
spreading your wings.
Considering the recent Cabinet decision to increase the foreign direct investment
(FDI) cap from 49% to 74% in the air cargo sector, it doesn't come as a surprise when the
civil aviation minister, Praful Patel, announced plans to develop Nagpur as a cargo hub.
With both domestic and foreign carriers showing an increasing interest in setting
up and expanding their cargo operations in India, it seems the cargo services here all set
to chart a new course. Already, aviation biggies such as Indian, Jet, Kingfisher and
foreign players - FedEx, Malaysia Airlines (MAS) and Australia-based Heavy Lift Cargo
Airlines - have expressed interest in setting and expanding their base in India.
The figures also support the huge interest that the air cargo sector is generating in
the country. According to a report by Ernst and Young, the Indian air freight market has
been experiencing a strong growth over the past five years. Domestic and international air
cargo traffic has grown at a CAGR of 12.6% and 13%, respectively, during FY2002-07.
It estimates that the air cargo traffic is expected to exhibit a CAGR of 13% and
14%, respectively, for FY07-10. A World Air Cargo study substantiates the same. It says
that India is the leading international freight market in the sub-continent, which also
comprises Afghanistan, Bangladesh, Bhutan, the Maldives, Nepal, Pakistan and Sri
Lanka. If figures are any indication, then it appears that India is on its way to become a
cargo hub after staking claim to be the global MRO hub.
COCHIN INTERNATIONAL AIRPORT LIMITED
PRESENT ACTIVITIES
At present CIAL cargo handles International cargo for the following Airlines
namely, Indian Airlines, Air India, Jet Airways, Oman Air, Silk Air, Kuwait Airways,
Emirates Airways, Qatar Airways, Srilankan Airlines, Saudi Arabian Airlines, Gulf Air,
Air Arabia and Ethihad Airlines operating through Cochin. CIAL is handling on an
average 1600 Metric Tones of International cargo per month.
Import cargo includes unaccompanied baggage's from various Gulf stations, ship
spares, chemicals and Electronic/Electrical/Mechanical items, whereas Exports mainly
consist of fruits, vegetables, garments, fabrics, spice products, casting, machinery, Coir
products etc.
With the addition of more International airlines, CIAL expects further increase in
cargo movements through Cochin. Cochin International Airport has started handling
Domestic Cargo also from 1/2/2005, at the newly established Domestic Cargo Terminal.
Both Arrival and departure cargo for all the domestic airlines operating at Cochin is
handled at the CIAL domestic Cargo Terminal.
FUTURE PLANS
Sufficient land is available for the setting up of a full-fledged cargo village .The
construction of State of the Art CENTRE FOR PRESHABLE CARGO is in full swing
and is expected to be commissioned in a couple of months time.
Kingfisher Airlines chairman Vijay Mallya and his Jet Airways counterpart
Naresh Goyal announced an alliance after a meeting on 13th October 2008 at Mumbai,
India. The alliance will include code-sharing on both domestic and international flights,
joint fuel management to reduce expenses, common ground handling, and joint utilization
of crew and sharing of similar frequent flier programs.
Jet Airways was incorporated as an air taxi operator on 1 April 1992. It started
Indian commercial airline operations on 5 May 1993 with a fleet of 4 Boeing 737-300
aircraft. In January 1994, a change in the law enabled Jet Airways to apply for scheduled
airline status, which was granted on 4 January 1995. It began international operations to
Sri Lanka in March 2004. While the company is listed on the Bombay Stock Exchange,
80% of its stock is controlled by Naresh Goyal (through his ownership of Jet’s parent
company, Tailwinds, and has 10,017 employees (at March 2007).
Naresh Goyal, who already owned Jetair (Private) Limited, which provided sales
and marketing for foreign airlines in India, set up Jet Airways as a full-service scheduled
airline to compete against state-owned Indian Airlines. Indian Airlines had enjoyed a
monopoly in the domestic market between 1953, when all major Indian air transport
providers were nationalized under the Air Corporations Act (1953), and January 1994,
when the Air Corporations Act was repealed, following which Jet Airways received
scheduled airline status.
Jet Airways and Air Sahara were the only private airlines to survive the Indian
business downturn of the early 1990s. In January 2006, Jet Airways announced that it
would buy Air Sahara for US$500 million in an all-cash deal, making it the biggest
takeover in Indian aviation history. The resulting airline would have been the country's
largest but the deal fell through in June 2006.
On 12 April 2007, Jet Airways agreed to buy out Air Sahara for 14.5 billion
rupees (US$340 million). Air Sahara was renamed JetLite, and was marketed between a
low-cost carrier and a full service airline. In August 2008, Jet Airways announced its
plans to completely integrate JetLite into Jet Airways.
In October 2008, Jet Airways laid off 1900 of its employees, resulting in the
largest lay-off in the history of Indian aviation. However, later, the employees have been
asked to return to work. Civil Aviation Minister Praful Patel said that the management
reviewed its decision after he analyzed the decision with them.
DESTINATIONS
FLEET
JET AIRWAYS fly one of the youngest fleet in the world. The current fleet size is
84. Jet Airways operates over 385 flights daily.
Jet Airways Fleet consists of the following aircraft families as of January, 2009.
• ATR 72-500
• AIRBUS 330-200
• BOEING 737-400
• BOEING 737-700
• BOEING 737-800
• BOEING 737-900
• BOEING 777-300ER
As of January 2009, the average age of Jet Airways fleet was 4.5 years
THE MAIN OBJECTIVES OF THE COMPANY
• To provide safe, efficient and economical air transport services for the carriage of
passengers, baggage, mail and freight.
• To purchase, take on lease and/or hire or acquire, all forms of air services on
national and international routes for transporting passengers and carrying
baggage, mail and freight whether as agents or principals.
• To own, employ, maintain, work, manage, control, let on hire, charter, lease, all
forms of aerial conveyance for the purpose of transporting or carrying passengers,
baggage, mail and freight, whether as principals, agents or otherwise on national
and international routes.
MAIN STRENGTHS
HIGHLY FOCUSED: - JET AIRWAYS is highly reliable and focused when it comes to
offering certain services like telephone check-in facilities, same-day return flights on
major routes at convenient timings, point to point connections, providing flight
information on cellular phones of customers, e-ticketing, business class section on almost
all flights and airport lounges for business class passengers at most Airports.
YOUNG FLEET: - As stated, this airline has got the best aircrafts in its fleet and every
aircraft is of latest configuration. Young fleet provides a high degree of performance
reliability and develops a reputation for being an airline that delivers a safe, on-time,
modern and comfortable travel experience.
• Friendly and efficient in-flight service, with meals or heavy snacks being served
on nearly all flights;
• High on-time performance;
• City check-in facilities in Mumbai, Delhi, Kolkata, Chennai and Bangalore;
• Same day return check-in facilities;
• E- Ticketing and on-line reservations.
SERVICE PAR PERFECTION: - This has been the lynch factor in differentiating the
airline from the rest of the competitors. The in-flight services are replete with dignity,
piousness, and those rendering the service are true professionals at their best. The
stewardesses are very friendly and are very quick in responding to passengers. The food
served is of best quality and there are candies and drinks too, served on the flight. The
dress code of the stewardesses is unique in itself showing no signs of indecency.
JETAIRWAYS CARGO
Jet Airways has been on the forefront in the transportation and handling of
general and special cargo. Customers can now send cargo to New York and India daily.
Jet airways provide the reliability of world class professionalism and service with the
convenience of a daily flight.
Jet air cargo product ranges from carriage of fresh flowers, household pets, life
saving drugs, valuables and all other general goods. A special care service for human
remains is specially designed for support at times of need. Jet Airways ensures the
delivery of services with the most amount of care to reach the customers’ delight.
JETAIR PRIVATE LIMITED is one of the oldest and the largest General Sales
Agent in India. The company was formed by MR. NARESH GOYAL in May
1974.While working as a GSA for the Lebanese International Airlines in 1967 and
subsequently as a Regional Manager for Royal Jordanian Airlines, he gained the much
need experience and expertise which resulted in the formation of Jetair Pvt Ltd . The
main motive behind setting up this company was to provide extensive sales and
marketing representation to other foreign airlines and the largest domestic airline, Jet
Airways. It is a GSA to more than 17 airlines and is mainly into sales, reservation &
cargo operations for these airlines.
JETAIR receives a sales commission of 5% on all cargo sales. Apart from such
commissions, an additional commission percentage is paid when a certain target is
achieved. This is the overriding commission of 3% on all passenger sales and 2.5% on all
cargo sales. This commission is over and above sales commissions payable to sales and
travel agents of 5% on cargo.
Jetair Pvt Ltd is the parent company of JET AIRWAYS. This company is the
oldest General Sales Agent in the country which was incorporated in 1974.It offers sales
and marketing for different airlines and mainly to Jet Airways. Being the largest and the
oldest GSA in the country, Jet Air Pvt Ltd enjoys the economies of scale of its
operation. This venture was Mr. Goyal’s primary establishment which further led to the
forming of Jet Airways (India) Limited. The main business of this company can be
grouped as under:-
Sales.
Reservations.
Cargo
AREAS OF OPERATIONS
The basic cargo operations of Jet Airways cargo at CIAL are importing and
exporting. At CIAL, cargo handling is done by CIAL agents itself. For exporting a cargo,
Jet Airways only want to issue the Air Way Bill and collect the corresponding amount
from the consignee. The rest of the process like, screening and handling is done by the
CIAL cargo. In the case of importing, Jet Airways only want to verify the corresponding
consignee and hand over the Air Way Bill to the corresponding person. In the case of
Cash collect, Jet Airways collect the corresponding amount from the consignee.
For importing and exporting cargo, there should be some procedures and rules
and regulations to follow. There are different types of cargo and for each type; there
should be some procedures to follow. The cost incurred for exporting a cargo depends on
the type of the cargo and the destination. Some times, the flight also determines the
amount for the exporting of cargo.
• Personal effects
• Food stuffs
• Sentimental shipments
• Postal mail
• Dangerous goods
• Valuables
• Live stocks
• Unaccompanied baggage
• Mishandled baggage
• Couriers
ACCEPTANCE OF CARGO
RESPONSIBILITY OF SHIPPER
The shipper is obligated to comply with all customs regulations and other
governmental regulations of any country flown from, to, or over relating to the packing,
carriage, and delivery of goods, including the furnishing of such information and
documents as may be necessary to meet such requirements, however, the carrier is under
no obligation to inquire into the correctness or sufficiency of required information,
documents or marking.
CARRIER’S LIABILITY
Carrier is liable to the shipper, consignee or any other person for damage
sustained in the event of destruction or loss of, or damage to, or delay in the carriage of
the cargo only if the occurrence which caused the damage so sustained took place during
the carriage. Carrier is not liable if the destruction, loss or damage to cargo is proved to
have resulted solely from the quality and nature of that cargo. Carrier will not be liable
for any loss, damage or expense arising from death due to natural causes or death or
injury of any animal caused by the conduct or acts of the animal itself or of other animals
such as biting, kicking, or defective packing of the animal, or by the inability of the
animal to withstand unavoidable changes in its physical environment inherent in the
carriage.
PAYMENT
Unless otherwise arranged charges are payable by the shipper in advance i.e.
"Charges Pre-Paid". However goods may be accepted on "To Pay" (charges collect).
When the total freight & valuation charges, if any, are Rs. 500/- or more. Following
cargo cannot be accepted on "Charges Collect Basis".
1. Perishables
2. Live animals
3. News Papers
4. Human remains
5. Unaccompanied Baggage/Personal Effects
LABELLING
Labels must be fully visible, and all old labels and markings must be deleted /
removed. A fresh cargo Label/ Sticker should be used on all packages.
i) AWB Number: In this box, the complete Air Waybill Number has to be clearly
indicated.
ii) Origin: In this box, the three letter alpha code of the station of origin to be indicated,
e.g. BOM.
iii) Destination: In this box, the complete name of the destination station has to be
indicated in full,
iv) Total Number of pieces: In this box, the total number of pieces are to be indicated
both in figures as well as in words e.g. 10 (TEN)
v) Weight (kgs.): The actual weight of the consignment has to be indicated (irrespective
of the fact that the chargeable weight on volume basis may be different) say 100
kilograms.
vi) Standard IATA Labels for consignment like "perishables”, "live Animals",
"Fragile", "and Dangerous Goods", must be affixed / attached by the Consignor on
packages containing such articles.
1. The new destination labels have been introduced at all major transit cargo
generating stations. This label is addition to the label which gives the AWB
number.
2. These labels will be for use on TRANSIT cargo only. These are not to be affixed
on consignments which are on direct flights eg BLR will use these labels on cargo
to AMD via BOM and not for cargo with final destination as BOM. The label to
be used in this case will be AMD label.
3. All pieces of transit cargo must be affixed with the destination labels e.g. if there
are 100 pcs of BLR/AMD shipment, then all 100 pcs will have a AMD label on
them.
4. Similarly BOM will use destination labels for transit flights such as BOM / CCU /
GAU.
5. If cargo is offloaded from a direct flight and rerouted via a transit station, it is still
mandatory to affix destination labels on all such cargo.
SHIPPER'S RIGHT OF DISPOSITION
The shipper has the right to dispose off his goods as follows:
2. He may stop them in course of the journey at any scheduled landing point.
3. He may call for them to be delivered at the place of destination or in the course of
journey to a person other than the consignee named on the face of the Air Waybill
(Consignment Note).
6. The Shipper shall reimburse carrier for any expenses occasioned by the exercise
of his right, of disposition.
b) The shipper must give instructions in writing and must produce the
consignor copy and the consignee copy in case not sent with the shipment of the
relative Air Waybill (Consignment Note) to be endorsed with his amended
instructions.
• All Security procedures and acceptance conditions for carriage of valuable are
adhered to.
• Valuable shipments on ATR must be carried only in valuable boxes.
• Valuable boxes must be loaded only in "Forward Compartment of the ATR duly
sealed and locked.
a) Live animals, except "Seeing Eye Dogs", shall travel in belly hold of the
aircraft on Jet Airways.
b) Live animals, booked as cargo, shall travel only in the belly hold of the aircraft
on Jet Airways.
c) Carriage of live animals on Jet Airways shall be in accordance with the current
edition of IATA "Live Animal Regulations".
d) Except for day old chicks only one animal in Kennel shall be accepted for
carriage on Jet Airways flight.
Accept only those animals which appear to be in good health and condition and
check that the provisions of the current edition of the IATA Live Animals Regulations
have been complied with by the shipper.
For carriage of live animals and perishable cargo the Captain should be advised of
the species, location, temperature required quantity of all cargo on board the aircraft.
Where applicable, special, handling information (eg. feeding instructions, loading
instructions, cargo temperature requirements and etc.) of the above items must be
indicated on the "other information" box of this form.
4. If the human remains have been properly cremated, the ashes shall be placed in an urn
or casket having an outer packing of suitable material.
a. A corpse which has not been buried should be enclosed in a shell of zinc
or other suitable metal with all joints so soldered as to seal them
hermetically and prevent the escape of noxious gases or fluids. The shell
should be enclosed in a stoutly built teak or other hard wood coffin and the
coffin should be enclosed in zinc or tin lined wooden packing case filled
with sawdust and impregnated with carbonic powder.
b. Where a coffin has been exhumed and proves, on examination, to be
intact, sound and free from offensive odor, it should be enclosed in
hermitically sealed zinc or tin lined wooden packing case filled with
sawdust and impregnated with carbonic powder.
c. Where a coffin has been exhumed and is not intact, sound and free from
odor, its contents should be dealt with in accordance with the requirements
stated in clause 5(a) above.
6. Police clearance certificate.
For international transportation, in addition to the above, the following are also needed:
ACCEPTANCE
1. Perishable cargo shall only be accepted for carriage when it is certain that it will reach
its destination in good condition.
2. The shipper shall provide written instructions as to the maximum acceptable duration
of transportation and if any special handling required. These instructions shall be shown
on the air waybill and the packages.
3. Prior to acceptance please ensure that the necessary arrangements have been made
which may include:
a) That the shipper is advised of the minimum time before flight departure that the
carrier will accept the cargo.
1. MEAT (PEM)
a) Meat shall be enclosed in water proof material and handled as wet cargo.
c) Meat wrapped in muslin cloth is not acceptable for carriage on jet airways.
2. FLOWERS (PEF)
b) Flowers should not be stowed in the same hold as fresh fruit and vegetables
due to ethylene gas produced by vegetables which may deteriorate flowers.
a) When fresh fruit and vegetables are loaded in quantities which require stacking
care should be taken to ensure that airspace is available between the packages.
This is particularly important with fresh fruit and vegetables having high moisture
content.
4. SEA FOOD
Fish shall be completely enclosed in water tight containers and handled as wet
cargo.
Living human organs/ blood and life saving drugs vaccines & medical suppliers
shall be handled with extreme urgency.
2. The consignee should be informed by the quickest means to avoid delay in deliver.
The following procedures shall be adopted for handling valuable cargo to ensure
the maintenance of a high standard of security during all phases of transportation by Air.
The security measure to be adopted within warehouses, during aircraft loading and
unloading and during customs clearance and ground transportation, depend entirely on
focal regulations and conditions and should be arranged accordingly. All valuable cargo
should be handled as a separate category, distinct from regular cargo, special service and
protection should be provided to valuable cargo. Details about value, contents, routing
and storage must be kept confidential and only those details which are absolutely
necessary for handling purpose should be made available to the personnel directly
involved.
1. Lottery tickets
2. Blank cash value documents e.g., MCOs, AWB’s tickets etc. of Jet Airways and
other Airline.
3. Diplomatic Bags. Cat. "A”.
4. Narcotics (drugs such as opium and derivatives) etc.
5. Watches/Mobile Phones/Laptops.
Maintain a log for all valuable cargo, which should record the following:
1. Package identification.
2. Date and time placed in the security area and identity of staff(s) depositing the
Article, including the staff number.
3. Date and time removed from security area and identity of staff(s) removing the
Article, including the staff number.
4. Any other pertinent data as the circumstances or local conditions may require.
The log shall be countersigned by Cargo Manager/Airport Manager/Duty Officers.
VULNERARLE CARGO - (VUN)
Goods for which no value is declared, but which obviously require security handling;
or shipments which are particularly vulnerable to theft or pilferage.
1. Cameras / Paintings / Antiques
2. Watches or Watch Movements
3. Electronic goods such as IC's / Computers / mother-boards/cell-phones/lap-top
computers etc
4. Semi precious stones
5. Any cargo with a declared value of USD 500 and above per kg - exceptions; live
animals / Perishable cargo / human remains, while handling VUN Cargo same
treatment / procedures to be followed as VAL- Cargo.
WET CARGO
Shipments containing liquids or shipments which by their nature may produce
liquids, and which are not subjected to IATA DANGEROUS GOODS Regulations, shall
be designated as "Wet Cargo". The purpose is to prevent and to contain the spillage of
any liquids made in the aircraft. This is because of the danger that spillage or leakage
during carriage by air could lead to corrosion or other damage to the aircraft structure or
its components or damage to other loads.
The following types of cargo are to be considered as "Wet Cargo”:-
- Shipments of liquids in water-tight containers.
- Shipments of wet materials not packed in watertight containers i.e. fresh meat
casing, (fresh animal guts), wet hides and skins etc.
- Goods which may produce liquids e.g. live animals etc.
• There are variations in atmospheric pressure and temperature during air
transportation. Watertight containers should be able to withstand these
conditions without rupture or leakage to the contents.
• The body and the closure of any receptacle used for packaging of liquids
must be so constructed as to be able adequately to resist the effects of
temperature and vibration occurring in normal conditions of transport. It
shall also be designed that it may be checked easily to determine that it is
completely and fully closed.
• While packaging liquids in receptacles, enough outage shall be left to
ensure that neither leakage nor permanent distortion of the receptacle shall
occur.
• Additionally, during climb and descend the aircraft in normal flying
conditions can assume angles up to approximately 300. Packing design
shall allow for such angle changes without release of the liquid contents.
ACCEPTANCE OF FREIGHT ATTACHED CARGO" (FAC)
Important documents will be accepted as "FAC" on the following terms:-
• Airport to Airport basis only.
• Minimum charges will be Rs.200/- per AWB (including Freight charges).
• AWB fee as applicable - Rs.100-
• Weight will be restricted up to 1kg only.
TRANSPORTATION CHARGES
The Rate is the amount charged by Jet Airways for carriage of a unit of weight /
volume or value of goods. Applicable rates are the published rates in effect on the date of
issuance of Air Waybill by Jet Airways or by its authorized-agents are on airport to
airport basis.
• 'Charge' is an amount to be paid for carriage based on the applicable rates for such
carriage, or an amount to be charged for a special or an incidental service in
connection with the carriage of goods.
• Calculation of charges for goods shall be made by multiplying the applicable rate
per kilo by the chargeable weight / volume-whichever is higher.
• Domestic commodity rate can be combined with Domestic General Cargo rate.
Where through rate exists, a lower combination of rates via third point is not
permissible. However, when no through rates can be constructed via a third point
to give benefit of the lowest combination.
MINIMUM CHARGES – M
i) Where the weight or volume charge for a consignment is lower than the minimum
charge, the minimum charge shall apply. The minimum charge takes precedence over
any lower charge that would result from the applicable weight or volume charge.
ii) Any valuation charge shall not be included with weight or volume charge.
iii) The minimum charge for any consignment shall be Rs. 50/- or the charge for one
kilogram of under 45kg rate whichever is higher.
iv) The minimum charge for a valuable charge shall be Rs. 15o or the charge for one
kilogram of less than 45kg rate at 200% whichever is higher.
AIR WAYBILL
AIRPORT OF DEPARTURE:
The three letter code of the city or Airport of Departure is inserted here and shall
correspond to information in box "9".
ACCOUNTING INFORMATION:
Any special accounting information shall be inserted.
For example:
• Method of payment, e.g. by cash or cheque or MCO.
• Government Bills of lading Numbers.
• Returning shipments original AWB No.
CURRENCY:
• The appropriate three letter currency code corresponding to the currency code
corresponding to the currency in which the air waybill is issued shall be inserted.
• All amounts entered on the Air Waybill, other than those entered in the boxes
'Collect charges in Destination Currency' must be in the currency specified in this
box.
WEIGHT CHECK
AWB ISSUANCE
SCREENING )X-RAY)
MANIFESTATION
INFLIGHT LOADING
INFORM DEST.
The above flow chart shows the export process of cargo from the airport in the
domestic sector.
WEIGHMENT
ACCEPTANCE
FLIGHT PLANNING
SCREENING (X-RAY)
BULK LOADING
MANIFESTATION
INFLIGHT LOADING
FILING EGM
The above flow chart shows the export process of cargo from the airport in the
international sector.
At the originating station, the following steps should be taken while despatching
the cargo:
a. Destination wise consignment notes should be segregated.
b. Consignment notes should be manifested in the Cargo Manifest of the flight.
c. Columns of the Cargo Manifest (Performa given on facing page) are to be
invariably completed as indicated hereunder:
1) Marks of Nationality Registration
The Aircraft registration number (call Sign) has to filled in this box,
E.g. VT JNA.
2) Flight No.
The flight number for which the manifest is prepared is to be filled in this box.
E.g. 9W-431 / Date. This box shall contain the date, month and the year of the
flight for which the manifest is prepared, e.g. 22 Feb. 2002.
3) Point of lading (Origin Station)
In this box, the station of origin of flight shall indicated, e.g. MUMBAI.
4) Point of unlading (Destination Station)
In this box, the station of destination of flight shall be indicated,
E.g. MANGALORE.
5) Air Waybill Number
The Air Waybill numbers of the consignments being dispatched by the flight shall
be indicated in serial order. The complete Air Waybill number must be indicated,
eg. 1021 7564.
6) Number of Packages
In this box, the number of packages against each air waybill shall be indicated in
figures.
7) Nature of Goods
In this box, the natures of goods are to be indicated as declared by the shipper and
noted on the face of the Air Waybill.
8) Gross Weight (Kgs.)
In this box, the gross weight of the consignment shall be indicated. In case the
shipment is on volume basis, the actual gross weight and not the chargeable
weight shall be indicated.
9) From
In this box, the three letter alpha city code of the originating station of the flight
shall be indicated
eg.BOM
10) To
In this box the three letter alpha code of the destination station shall be indicated
eg. DEL
11) For official use (remarks)
This box shall be used to give the following information:
i) The station of actual origin of the Air Waybill when being manifested at the
transfer station. For example, consignment from DEL to IXE is being
manifested at BOM, the box shall indicate "EX- DEL”.
ii) For consignments which are destined to stations other than the destination
of the flight, the station of final destination shall be indicated. For example,
shipments from DELHI to MANGALORE, in this box "FOR IXE" shall be
indicated.
iii) IN CASE SHIPMENT IS ON "COLLECT CHARGES" basis, the same
shall also be indicated against such Air Waybill numbers.
iv) In case split consignment "Part shipment" shall be indicated.
v) In case there is no special remark to be made, the box may be left blank
against the relevant Air Waybill.
vi) If applicable, necessary codes/abbreviations to be used in Remark column
for e.g. - Newspaper NWP Human Remains HUM etc.
12) Prepared by
The staffs who are preparing the Cargo Manifest shall sign in this place and shall
write his/her staff number under his/her signature.
13) Page of pages
If more than one page of the manifest is used for a particular flight, then the
page number and the total number of the pages shall be clearly indicated,
Eg. Page ONE of THREE Pages.
d) Separate manifest must be prepared for International originating (Joining) and Transit
Cargo (T. P. Cargo).
e) A separate manifest must be prepared for each station enroute.
f) Check the goods against manifest before loading in trollies to avoid miscarriage/short
shipment.
g) Cargo shall be entered manifest under the main headings.
i) Air Cargo.
ii) Company Stores.
iii) Post Office Mail-Army Mail.
iv) Diplomatic Mail.
v) Courier Mail.
vi) AOG on separate manifest to be separatelyat Origin / Destination.
For special cargo like perishable, Human remains, Valuable, Dip Mail Category A,
Live Animals etc. Departure Message giving details of the shipment should be sent to the
Station of Destination and enroute stations (if any).
PART SHIPMENT
When it is necessary to split the shipment due load/space difficulty, additional
copies of the Air Waybill shall be made J out. Original Air Waybill must be forwarded
with the first part despatched and endorsed "Shipment split, remainder to follow." Give
the notation in remarks box of the cargo manifest also.
The actual weight of part shipment and number of pieces shall be clearly shown
on the cargo manifest, while doing so TELEX must be sent to the Station of Destination,
quoting AWB number, weight of the packages and number of packages despatched.
The following Annotation must also be made
1. Against the manifest entry for the first part forwarded, "Part shipment, balance to
follow”:- FPS
First Part shipment Remark in Remark column of cargo manifest Second Part
shipment Remark in Remark column of Cargo Manifest.
2. Against the entry for the other part forwarded, "Part shipment, first forwarded on
(State flight No. and date).
3. If shipment sent in more than one lot, second despatch should mention in the
manifest the number of packages, weight, flight number and date of despatch of the
first lot
4. In case shipment sent in more than two lots the first two despatches, as enumerated
above, shall be mentioned in the manifest covering the third despatch.
5. Each despatch shall be supported by Xerox copies (at least 4) of the Air Waybill
covering the shipment. The Air Waybill copies to be forwarded shall mention clearly
the number of packages as well as the weight of that part of the shipment that is
forwarded on that flight, as well details of previous part-shipment.
CHECK-IN
SEGREGATION
DELIVERY
The above flow chart shows the import process of cargo in the domestic sector
INCOMING CARGO
MANIFEST
CHECK-IN
SEGREGATION
DELIVERY
The above flow chart shows the import process of cargo in the international sector
IMPORT PROCEDURE
The following procedure must be observed when the cargo arrives at the port of
destination:
1) Check that the details shown on the packages confirm with the incoming manifest
details on the air waybill namely;
a) AWB number on the Cargo label.
b) Address of the consignor/ consignee.
c) Destination airport
d) Total number of pieces/part of the shipment,etc.,
i) check weight of consignment
ii) check dimension/ volume
iii) check correct rates/charges applied
iv) When cargo is received in damaged or loose condition record weight
both on the consignment note and in the incoming cargo register.
Discrepancy if any must be reported to the station of origin/enroute
stations/ area manager cargo.
v) Transit consignments should be kept at Airport. Checking of weight,
measurement and contents may be done on sample basis. Station
managers, Airport managers and in charge of cargo sections must
ensure that this is done with sufficient regularity to confirm the
accuracy of the consignment notes. Such sample checks carried out
should be noted in a log book and be signed by the officer carrying
them out.
Stations using cargo spot must print the import check manifest and check the
cargo against the same. Any discrepancy noticed must be immediately updated on cargo
spot and a message sent to origin.
The arrival cargo must be checked against the cargo manifest received on the
flight. Any discrepancy noted must be followed up with station of origin (as shown on the
air waybill), and transshipment point in case cargo transshipped. The arrival cargo along
with the supporting cargo manifest and the air waybills must be handed over to the
warehouse staff against a signature. Transshipment cargo along with the supporting air
waybill must be kept at the airport. This fact should be shown on the manifest that Is
handed over to the warehouse.
DELIVERY OF CARGO WITHOUT DOCUMENTS
With immediate effect the following procedures will be followed by stations /
cargo warehouses where original AWB/ Documents have net been placed on flight or not
collected by destination station.
• Fax copies will be treated as a document for delivery since it confirms required
information - status of payment /consignee and contents etc.
• Stations where facility of fax is not available or unserviceable - SITA message or
telephonic advice on shipment is sufficient to deliver cargo to consignee,
• Station will issue a Delivery Order and mention all particulars as advised by origin
station.
• Origin station will forward to destination AWB's and relevant documents by
F1RAV flight with a pre-alert
• CC shipments will also be delivered and amount collected after receiving
confirmation from origin station.
DELIVERY OF CARGO
The cargo accepted from the airport must be entered in arrival cargo register
according to the details available on the AWB and cargo manifest. The flight number and
date of arrival shall be entered on all Air waybills.
Stations using cargo spot need not maintain a manual register. However in case of
system failure a manual backup must be maintained till such time that the system is
available again.
i) A cargo arrival notice should be sending out to the consignee according to the
address shown on the Air waybill within 24hours of arrival of the flight.
ii) When the telephone number of the consignee is known he must be advised the
arrival of his cargo. This fact should b suitably noted. However, a cargo
arrival notice must be sent out even for such consignments where consignee is
telephonically advised.
Cargo shall be delivered to:
i) The consignee name on the face of the Air Waybill
ii) The agent nominated by the consignee through a letter of authority.
iii) When the consignee is shown to be a bank on the air waybill and name of
another company or person is shown as the notify party, it means that the
shipment is for the notify party (as the ultimate consignee). However, it may
be delivered to the ultimate consignee shown as the notify party only on
receipt of a delivery order issued by the bank. A copy of the air waybill
bearing endorsement to the consignee SHALL NOT constitute a bank release
order shall be on the banks letter head. The person signing such delivery order
shall mention his name, designation and the code assigned to him by the bank.
It shall also have the bank’s seal. There shall be no exception to this rule.
DELIVERY OF PART/DAMAGED SHIPMENT
While effecting delivery of part/damaged shipments following procedure to be
observed
a) Issue part/damaged delivery certificate (If required by consignee)
b) Re-weigh the complete shipment before handing - over and find out the exact ION
of weight as per AWB to ascertain the nature of loss /Total kgs / nature of damage
etc., and tally with AWB.
c) Keep full record of AWB / loss of weight / nature of damage and in case of claim,
alt available Information will help to settle cargo claim.
1) The GSA will follow guidelines as laid down in Cargo Manual for the
delivery of cargo.
2) If the consignment is not collected by (00 days)time, an inventory of such
consignments is to be sent to G. M. Cargo Sales for sanctioning the disposal
3) Once the sanction is obtained, the GM-Purchase should be advised.
4) In case of smaller stations, the shipment is to be sent to the base station and
the base station would apply the disposal procedure.
Note: Goods which are perishable in nature or which may become dangerous or
offensive may be disposed off or destroyed as soon as necessary with a written notice to
the consignee and in such a manner as to be decided by the senior most officers at the
station
ARRIVAL CARGO
a) The shipment should be off-loaded from the aircraft in toe presence of
Security / Cargo Staff.
b) Damaged / Open condition cargo to be off-loaded in a separate trolley
c) Forward such shipments from bay-aide to Airport Cargo warehouse under
Security escort.
d) If agent/ consignee do not wish to carry out survey, remarks to be made on air
waybill/ delivery order before delivery and consignee signature obtained.
Arrival Cargo
1) If only outer package is damaged (repack with seal/ tape)
2) Where goods are badly damaged consignee/ agent to be advised immediately,
instructions to be taken from the agent / consignee for further action.
3) Intimate the consignee/ agent and in his presence, record actual weight / actual
number of pieces in good condition and also record it in the damaged condition.
4) Inventory to be conducted in presence of agent / consignee. A copy of inventory
sheet to be given to the agent / consignee.
5) Signature of the security officer to be taken to the inventory sheet.
6) Ask agent/ consignee if he wishes to carry out survey report by insurance
company before delivery of the shipment.
7) If the agent / consignee do not wish to carry out survey, remark to be made on air
waybill/ delivery order before delivery and obtain signature.
8) Issue Delivery order with complete details.
9) At the time of delivery a copy of inventory list to be given to consignor/
consignee / representative who is authorized to delivery and acknowledgement to
be obtained.
10) Maintain complete docket for claim, which may arise in future.
11) Intimate all concerned – origin/ transit/ destination / airport warehouse etc.
b. The station receiving the FAD message should try to locate the missing cargo in all
possible area. If the loading station has reason to assume that the missing cargo was
loaded on a wrong flight, the loading station should send cables to station which are
suspected of station by telex copying the station of origin
The found goods must be forwarded to the appropriate un lading station with a air
waybill copy or a substitute AWB in which the details of the irregularities are recorded. If
the missing cargo is not found, only the loading station must confirm the loading of the
missing cargo and a negative reply to the initial tracer is necessary.
POSITIVE TRACING
If at any time during the tracing process, the station which initiates the tracing
action somehow locates the cargo, they should advise the station of origin and/or the
station of lading so that the relevant files can be closed.
TRACING FILE
The tracing station should retain a complete tracing file for further investigation
and claim assessment purposes.
Period on file:
Tracing station - 2 years
Other stations - 6 months
CLAIMS PROCEDURE
When the station of destination in unable to trace the cargo after the same has
been dispatched by the origin station as per the manifest of the flight and station has
received the replies of Telex Message and MLT (Mis-handled Load Tracer), from the
originating station and the stations enroute, the following procedure, is to be followed :
The destination station shall issue an all India tracer and endorse a copy to
BOMFZ9W/BOMFS9W In case the cargo still remain untraceable the following
documents are to be forwarded to DY. G. M- cargo sales.
1. All India Tracer (2 Copies)
2. Copy of the consignment note (3 Copies)
3. Claimant's First Information Report or a claim letter.
4. Value claimed and proof of its value by way of bills/ invoices/cash memo or other
documentary evidence.
5. Description and contents of the loss / damaged/pilfered
6. Weight of the consignment on acceptance and on delivery.
7. Declared value, if any.
8. A small record on the nature of loss/damage, describing when discovered and
how caused. In case the consignment was in possession or custody of the carrier,
\steps, if any, taken to fix responsibility.
In case of theft, pilferage or other criminal act, a separate report should be
forwarded incorporating the comments of the Head of Security at the station where the
theft or pilferage has occurred. However, no complaint shall be lodged with the local
police unless first cleared by the General Manager - Security of Jet Airways. Dy. G.M. -
Sales shall file a claim through the General Manager - Finance with the Insurance
Company. Station Manager will ensure to forward a copy of the information from serial
No. 1 to 8 no sooner the loss/damage/pilferage is established. It may further be noted that
no assurances of any amount should be communicated as compensation for any amount
should be communicated as compensation for lost/damage/ pilfered consignments till the
approval is communicated by General Manager - Finance.
a) Alcoholic Beverages
b) Perfumes and Colognes
c) Medicinal or Toiletries such as hair sprays and perfumes.
d) Small gaseous oxygen cylinders required for medical use, with the approval of the
airline.
e) Small carbon dioxide gas cylinders worn by passengers for the operation of
mechanical limbs.
f) Personal smoking materials intended to be used by an individual when carried on his
person. However lighter fuel and refills and lighters containing unabsorbed liquid fuel are
and refills and lighters containing unabsorbed liquid fuel are not permitted.
g) Wheel chairs with non spill able batteries, provided that the battery is disconnected,
the battery terminals are insulated to prevent accidental short circuits and the battery is
securely attached to the wheelchair.
h) Dry Ice in quantities not exceeding 2 Kgs. per package when used to pack perishables.
Maximum of 20 Kgs. Dry Ice permitted per compartment on an aircraft (80 Kgs. per
aircraft).
LOADABILITY
LOADABILITY CHARTS BOEING 737/400-700-800 SERIES
The charts which give a guideline to the cargo acceptance and handling staff
about the maximum dimension of a cargo piece that can be accommodated in Boeing
737-400 series aircraft of Jet Airways in upright position.
One side of a chart shows the height figures and the other side the width.
Each pair of a height and a width figures shows at their intersecting points the
maximum length of the package to be loaded.
E.g. If a package width is 15 inches and the height is 24 inches the maximum
length it can be is 150 inches.
When the package that is presented has dimensions that are not shown in the chart
refer the column that shows you the next higher pair of width and height.
E.g. If the package that is presented has dimensions that are not shown in the
chart refer the column that shown you the next higher pair of width and height.
E.g. If the package presented has a width of 12 inches and a height of 23 inches
you would again refer to the intersection of 15 inches with (next higher) and Jet Airways
if it has a length of 150 inches or less.
Commercial cargo weighing 150 kgs per piece will not be accepted for carriage
on jet airways flights; however company stores shipments weighing 200 kgs. Per piece
will be accepted for carriage.
TRANSFER MAIL
Mail can be sent by three different methods of transfer between origin and
destination.
A. The Postal Authorities can make arrangements with airlines for the through carriage of
mail with pre-arranged direct transfer from one airline to another airline.
B. Postal Authorities may route mail through an intermediate post office for onward
forwarding by an airline chosen by the intermediate post office.
C. Mail can be transferred from Jet Airways flight to another flight of Jet Airways.
If a Jet Airways station received mail for transfer to another airline, a signed copy
of AV7 with a stamp of receiving carrier as nominated on the AV7 shall be kept on the
file at that station. If connecting flight is cancelled or delayed by more than three hours
such mail shall be handed over to the local post office.
OPERATIONAL IRREGULARITY
Mail is a high priority traffic and should be dispatched by the first available flight
To achieve this goal and maximum airmail to be handed over to each departure
station is specifically designed for each light in consultation with the post office in the
form of load allocation. Should the airmail offered exceed the allocation for the flight
every endeavor shall be made to accommodate the extra mail offered.
In case of delayed departure or a cancelled flight the local post office shall be
advised in writing of the expected length of the delay or re-routing possibility.
Acknowledgment would be obtained for each such communication.
In case the mail is to be re-routed, it shall be delivered back to the local postal
authorities against receipt.
When a flight makes a unscheduled landing and this is likely to delay mails for
any reason. The mail is to be offloaded at that airport and shall be handed to the post
office under clear receipt.
HANDLING OF MISSING AIRMAIL
MAIL SECURITY
While the mail is in the care of Jet Airways, it must be given maximum
protection. It is recommended that procedures should include the following precautions:
- Mail is susceptible to weather damage, therefore Jet Airways Airport terminal facilities
used for such traffic should be under cover.
- Facilities used for mail storage should be secure with access restricted to authorized
personnel only.
- Mail should never be left unattended while awaiting loading on to the aircraft or pick up
by post office.
- No entry should be allowed to the hold of an aircraft containing mail except by
authorized personnel only.
- Mail bags should be counted on and off aircraft and should be handled with care at all
times. Any known damage to contents, labels, seals or bags should be reported to Post
Office officials.
MAIL SAFETY
HAZARDOUS ITEMS CONTROL
All items classified as restricted within the latest edition of the IATA Dangerous
Goods Regulations are PROHIBITED from all mail. It is the responsibility of the Post
Offices to ensure that this general prohibition is enforced, since airlines are unable to
inspect the contents of sealed mail bags. However, should there be any reasons to suspect
that a prohibited item is contained within a sealed mail bag it is recommended to
immediately contact the Postal Authority in whose territory the incident occurs.
They are:-
a) What time is the bomb set to explode?
b) Where is the bomb placed?
c) What kind of device is it?
d) What does it look like?
e) Why did you place the bomb?
The recipient should only record the "Exact words" used by the caller in the
initial conversation and in reply to the questions. It is important that the recipient listens
carefully at all times and, in addition, be able to describe the caller's voice by sex, age and
tone; whether or not it (the voice) is familiar and note any background noises which may
assist determining the location from which it was made. No attempt should be made to
interpret the words used by the caller.
If it is at all possible, the recipient should, immediately and by a discreet signal
arrange for another person to monitor the telephone conversation. That person, should
also record the exact words used by the caller, making no attempt to interpret the
conversation.
In every case, a bomb threat telephone call should be prolonged for as long as
possible, particularly in those cases where the call may be traced, the recipient repeating,
if necessary, the questions asked in another form while arrangements are made by
another person to report the incident and to have the call traced - in that sequence.
Rephrasing of the questions might take the following forms:
1. Can you give an idea where we might locate the bomb? May be you can give us a clue
- this will give us a chance to alert people who might be in the aircraft/building.
2. Will you please describe the type of detonating mechanism?
3. Does it have a particular time device to set it off? How much time do we have?
4. Why would you wish to injure or kill the innocent people on the aircraft/building?
5. You know there are many innocent people on board the aircraft who have not done you
any harm. Why do you feel it was necessary to plant a bomb?
6. What do you chosen to damage or destroy this aircraft/ building?
7. Why have you chosen to damage or destroy this aircraft/ building?
8. What explosive is being used?
9. Who and where are you?
10. Of what group are you a member?
11. Are you sure that your bomb will go off as you expect?
12. Do you have a family of your own? How would they feel if they know what you have
done?
14. Why have you chosen this means to express your feelings?
15. Why do you that by bombing this aircraft/building, it will help solve any problems or
grievances you might have?
16. Don't you realize that you are probably going to destroy valuable property which
belongs to others?