Scribd
Upload
2K views

Name: Age:: Questionnaire

The document appears to be a questionnaire for a study on customer satisfaction of products from MILMA, a dairy cooperative, among households in Aluva Municipality. The 20-question survey asks respondents about their demographics, purchasing habits of MILMA products, satisfaction with various aspects like price, quality, taste, packaging, and their willingness to recommend MILMA products.

Uploaded by

anil mathew
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
2K views

Name: Age:: Questionnaire

The document appears to be a questionnaire for a study on customer satisfaction of products from MILMA, a dairy cooperative, among households in Aluva Municipality. The 20-question survey asks respondents about their demographics, purchasing habits of MILMA products, satisfaction with various aspects like price, quality, taste, packaging, and their willingness to recommend MILMA products.

Uploaded by

anil mathew
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

“A study on customer satisfaction of MILMA products among households in Aluva

Municipality”

Questionnaire

NAME:

AGE :

1. Occupation:

(a) Gov employee

(b) self-employee

(c) Private

(d) Others

2. Monthly income

(a) Below 10000

(b) 10000-20000

(c) 20000-30000

(d) 30000 Above

3. Which product of milma are you buying?

(a) Milk

(b) Curd

(c) Butter milk

(d) ice-cream

(e) Milma plus

4. How did you come to know about Milma products?

(a) Advertisement

(b) Relatives

BMCCA Aluva Department of Commerce


“A study on customer satisfaction of MILMA products among households in Aluva
Municipality”
(c) TV

(d) Newspaper

(e) Other source

5. How often do you buy this product?

(a) Very frequently

(b) Frequently

(c) Occasionally

(d) Rarely

(e) Very rarely

6. Is Milma providing the best value for money?

(a) Strongly agree

(b) Agree

(c) Neutral

(d) Disagree

(e) Strongly disagree

7. I find it easy to buy the product because of its availability?

(a) Strongly agree

(b) Agree

(c) Neutral

(d) Disagree

(e) Strongly disagree

8. Your opinion on the price of Milma compared to competitor’s products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

BMCCA Aluva Department of Commerce


“A study on customer satisfaction of MILMA products among households in Aluva
Municipality”
(d) Dissatisfied

(e) Highly dissatisfied

9. Are you satisfied with the quality of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

.10. Are you satisfied with the reachability and accessibility of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

11. From whom do you buy Milma products?

(a) Agent

(b) Retailer

(c) Milma outlet

(d) Home delivery

12. Are you satisfied with the taste of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

BMCCA Aluva Department of Commerce


“A study on customer satisfaction of MILMA products among households in Aluva
Municipality”
13. Are you satisfied with the freshness of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

14. Are you satisfied with packaging of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

15. What is your opinion about the delivery of Milma products?

(a) Highly satisfied

(b) Satisfied

(c) Neutral

(d) Dissatisfied

(e) Highly dissatisfied

16. Do you suggest Milma products to your friends and relatives?

(a) Strongly agree

(b) Agree

(c) Neutral

(d) Disagree

(e) Strongly disagree

BMCCA Aluva Department of Commerce


“A study on customer satisfaction of MILMA products among households in Aluva
Municipality”
17. How do you feel about the advertisement of Milma products?

(a) Extremely satisfied

(b) Satisfied

(c) Dissatisfied

18. Your monthly expenditure on Milma products?

(a) Below 500

(b) 500-1000

(c) Above 1000

19. Do you have any complaints about Milma products?

(a) High price

(b) Lack of availability

(c) Quantity

(d) Others

20. Give your rating for Milma products?

(a) Very good

(b) Good

(c) Average

(d) Bad

BMCCA Aluva Department of Commerce

You might also like