ACKNOWLEDGEMENT

I express my gratitude to the management of NCL HQs, Singrauli for kindly

allowing me to do this project on “welfare Measures of employees at NCL HQs
Singrauli
I express my gratitude to the department of Business Administration, APSU, Rewa
as a part of my curriculum. My training during project work in NCL Singrauli was
very good experience as learn a lot of new things
I am very thankful to Miss Slesha Singh, Asst Nabager, HR (Welfare Department),
NCL HQs Singrauli who has guided me during the entire period of training, She
provided me with lot of data. Material and information related to the topic, which
help me to complete this project. I am also thankful to the concerned person who
help me during the training and provided information to complete this project.

1
 LIST OF CONTENTS
CHAPTER NO TITLE PAGE NO
ABSTRACT iii
LIST OF TABLES xvi
LIST OF CHARTS xviii
I INTRODUCTION
I 1.1 Introduction to the Study
1.1.1 Need of the Study
1.1.2 Importance of the Study
1.1.3 Scope of the Study1
1.1.4 Objectives of the Study
1.1.5 Research Methodology
1.1.5.1 Research Design
1.1.5.2 Sample Design
1.1.5.3 Data Collection Method
1.1.5.4 Tools and Techniques
1.1.6 Objectives of the Study
1.1.7 Limitations of the Study
II ANALYSISANDINTERPRETATION
2.1 Percentage Analysis
III SUMMARY AND CONCLUSION
3.1 Findings of the Study
3.2 Suggestions
3.3 Conclusions

BIBLIOGRAPHY

2
 EXECUTIVE SUMMARY

Welfare of employee and his family members is an effective advertising and also a
method of buying the gratitude and loyalty of employees. Employee welfare is a
comprehensive term including various services, benefits and facilities offered by the
employer.
The basic purpose of labor welfare is to enrich the life of employees and keep them
happy and contented. Welfare facilities enable workers to have a richer and more satisfying
life. It raises the standard of living of workers by indirectly reducing the burden on their
pocket.
Welfare means improving, faring or doing well. It is a comprehensive term, and refers to
the physical, mental, moral and emotional well-being of an individual. Further, the term
welfare is a relative concept, relative in time and space. It therefore, varies from time to time,
region to region and from country to country.
Employee welfare is an important aspect in every organization with some added
incentives which enable the employees to lead a decent life. There are several agencies
involved in the labor welfare work namely the central government, employer’s trade union
and other social service organization. Welfare services may broadly be classified into two
categories:-
1) Intramural
2) Extramural

In order to get the best, working condition is required to be improved to large extent.
The work place should provide reasonable amenities for the worker’s essential need.
Today various medical services like hospital, clinical and dispensary facilities are
provided by organizations not only to the employees but also to their family members.
Normally welfare and recreational benefits includes canteens, housing, transportation,
education etc.
Some large organizations set up welfare organizations with a view to provide all types of
welfare facilities at one centre and appointed welfare benefits continuously and effectively
to all employees fairly.
N.C.L. HQ, Singrauli area has recognized that welfare of employees by improving their
quality of life and their family’s well being in general will help thrust to the objectives of
N.C.L. directly and indirectly thereby increasing and improving production and

3
productivity. This task is carried on ceaselessly by involving employees, workers,
representatives and management representative.
N.C.L. is spending lots of money on the employee welfare. Welfare facilities provided by
this organization are unique for all the employees. The only difference is that the top level
officers receive some additional facilities along with routine one.
With the help of the project an attempt is made to study the welfare measures provided
to employees, what is the procedure, time required for sanctioning welfare facilities and
such other basic policies of the organization.
The study is based on the information collected from respondents through
questionnaire. The data analyzed is presented in the form of graph and on the basis of that
conclusions are made. At last the required suggestions are given.
After analyzing the data it is found that the employees are satisfied with the welfare
facilities provided to them by the N.C.L. HQ Singrauli.

CHAPTER- 1

4
 INTRODUCTION

Employees’ welfare:-
Employees welfare work aims at providing such service facilities and amenities which
enable the employees employed in an organization to perform their work in healthy
congenial surrounding conductive to good health and high morale.
employees welfare is a comprehensive term including various services, benefits and
facilities offered by the employer. Through such generous fringe benefits the employer
makes life worth living for employees. The welfare amenities are extended in additional to
normal wages and other economic rewards available to employees as per the legal
provisions.
Welfare measures may also be provided by the government, trade unions and non-
government agencies in addition to the employer. “International Labor Organization efforts
to make life worth living for workers” According to the Oxford dictionary “Welfare is
fundamentally an attitude of mind on the part of management influencing the method by
which management activities are undertaken.

Objectives of employees welfare activities:-

Following are the objectives of the voluntary employees welfare services by employer-
1) To win over employees loyalty and increase their morale.
2) To develop efficiency and productivity among workers.
3) To reduce of threat of future government intervention.
4) To make recruitment more effective.
5) To earn goodwill and enhance public image.

Importance of employees welfare activities:-

5
 Employees welfare in India has a special significance as the constitution provides for the
promotion of welfare of the employee for human conditions of work and securing to all
workers.
The various welfare measures provided by the employee will have immediate impact on
the health, physical and mental efficiency, alertness, morale and overall efficiency of the
workers and thereby contributing to the highest productivity.
Social security measure provided by employer will act as a protection to the workers.
employees welfare means activities designed for the promotion of the economic, social and
cultural well being of the employees. Employees welfare includes both statutory as well as
non-statutory activities undertaken by the employers, trade unions and both the central and
state governments for the physical and mental development of the workers.
Employees welfare enables workers to have richer and more satisfying life. It raises the
standard of living of workers by indirectly reducing the burden on their pocket. Welfare
measures improve the physical and physiological health of the employees, which in turn
enhance their efficiency and productivity.
Employees welfare promotes a sense of belongings among the workers, preventing them
from resorting to unhealthy practices like absenteeism, labor unrest strike, etc. welfare work
improves the relations between employees and employers. It promotes a real change of
heart and a change of outlook of the part of both the employers and employees.

Reasons for the labor welfare activities in India:-

1) Increase in efficiency of employees:
Labor welfare activities increases in efficiency of employees to work. These facilities
help in developing the feeling of dedication among them. Due to the increase in
6
 efficiency the production and the productivity of the enterprise increase
considerably.
2) Helpful in reducing the state of poverty among employees:
Most of the workers in our country are unable in providing for base necessities for
themselves and to their family members. This is because of the extreme poverty
among Indian workers. Provision of labor welfare activities plays an important role
in reducing such poverty and in providing essential amenities to the workers.
3) Establishment of Organizational peace:
Labor welfare activities help in establishing sound relations between employees and
employers. When the employees of the organization feels that they are getting all the
possible facilities and the employers are very caring to them, then such good feeling
increases enthusiasm among employees which will establish peace in the
organization.
4) Helpful in reducing the rate of absenteeism and labor turnover:
The rate of absenteeism and labor turnover is much higher in India as compared to
that of developed countries of the world. Provision of labor welfare activities help in
reducing this because the workers feel themselves well settled at one place.

CHAPTER- 2
COMPANY PROFILE

About Coal India Limited (CIL)

7
 Coal India Limited (CIL) is a public sector organization. It is a central government
undertaking company. Before 1973 it was a private block and after 1973 it was
considered as a government sector since its initialization was done in this year.
Coal is the backbone of energy security of our nation and it will continue to occupy a
dominant position in the decades to come on the energy scenario of India. CIL
contributes 54 percent of coal to the energy needs of the nation and sky is the limit of
increase in the demand of coal. Maintaining the highest growth in coal production CIL
cross 400 million tones mark in 2008-09.
Coal plays a vital role in power generation, considering this all subsidiaries of CIL are
taking hard efforts to produce required quantity of coal. All should untidily work to
fulfill the demand of power. The Vidarbha region has abundant reserves of coal that
would try to fulfill the demand. WCL depends on land to carry out its operations.
CIL has 7-8 subsidiaries which are situated in different states of India. It has 10
divisions which are also known as areas out of which 3 areas are situated in Madhya
Pradesh and 7 in Maharashtra. All these areas look behind mining activities. Coal
production is the important source of energy of this organization. Presently, there 10,122
employees working in these 10 areas.
Coal India is playing a strategic role in the economy of the country by making
domestic industry competitive at global level. CIL has been providing 50% to 60%
cheaper coal in comparison to international
market to power plants. Total requirements of thermal power plants are met by three
different modes - Coal India, Captive Coal Blocks and Import. India stands third in the
world in the production of coal.

 Highest production of coal in India is in Jharkhand.

 In India, Thermal Coal Sector uses the maximum coal.
 Coal India Limited (CIL) has 83% of partnership in world in the production of
coal.
 In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal producing
Government Company.
 Coal India itself decides the coal rate produced by Coal India Limited.
 In India, 70% of electricity is produced with the help of coal.
 13% of coal in the world is produced by the underground coal mines.
 India’s oldest coal area is Ranging.

8
  CIL operates 86 coal mines in Central India, feeds Power Stations located in the
states of Maharashtra, Madhya Pradesh, Gujarat, Utter Pradesh and Haryana
apart from many of the coal based industries.

HISTORY OF CIL:
1971/73: Nationalization of coal mines in India.
1973 : Centralization of Coal Mines Authority Limited (CMAL) in
three divisions East, West and Central.
1974 : Centralization of holding company coal India limited (CIL)
six supporting companies. In west Western coalfield
limited (WCL) was established which has its coal areas in
Maharashtra, Madhya Pradesh & Orissa.
1986 : Reorganization of coal companies under coal India limited.
Thereafter coal mines of WCL in Madhya Pradesh (except
Chindwara and Baitul Distt) and Orissa were considered in
the supporting company South Eastern Coalfield Limited
(SECL). Therefore, the coal areas of WCL were
decreased and remained only in Maharashtra and in some
parts of Madhya Pradesh.
2007 : WCL has increased the production of coal from 21 million
tonnes in 1985-86 to 43.51 million tones in 2007-08.
2007 : Indian government declared WCL as a MINIRATNA
Company.
2008 : Coal production, off take, productivity, sales realization and
turnover during the year reached a new peak the highest
ever in the history of the company.

Concerted progress in rationalizing manpower has resulted in reduction of manpower by

1439 between 2006-07 and 2007-08 in spite of production growth of 0.300 mt. during the
same period.

9
 Coal India Limited
Public sector undertaking
Type
Government-owned
Founded 1975
Headquarters Kolkata, West Bengal
Key people Partha S Bhattacharyya, Chairman
Industry Coal and lignite
Coal net income = ▲INR 85.16 billion (2006)
Products
(USD 2.15 billion)
Employees 492000 (2006)
Website coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian Government. It is the
world's largest coal miner [1]. It is owned entirely by the Union Government, under the
administrative control of the Ministry of Coal. It is involved in coal mining and production
industry.

Coal India Limited was formed in 1975 as a holding company with five subsidiaries:

 Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

 Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

 Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur region)

 Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

 Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)

Several years later, three more subsidiaries were added:

 Mahanadi Coalfields Limited (MCL) (Raulkela)

 South Eastern Coalfields Limited (SECL) (Bilaspur)

 North Eastern Coalfields Limited (NECL) (directly under control of coal India
limited)

 Northern Coalfields Limited, Singrauli (NCL,Singrauli)

Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owned by
three of its subsidiaries in partnership with private players. Underground mining would be
revived in 6 abandoned mines of Eastern Coalfields, 8 mines of Bharat Coking Coal, and 4
mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million
tones of coal. CIL contributes around 85% of coal production in India; it is the largest
company in the World in terms of coal production. Employs nearly 4.25 Lakh persons and is
the largest corporate employer in the country. It is one of the largest Companies in the

10
country, turnover being around Rs. 386.31 billion in 2007-08. It is one of the largest tax
payers (Corporate Tax Rs.35.75 billion) in 2007-08 and has paid Dividend of Rs17.054 Billion
to the Govt. of India in 2007-08.

Mission of coal India

“The mission of coal India limited is to produce and market, the planned quality of coal and
coal products efficiently and economically, with due regard to safety, conservation and
quality.”

ABOUT NORTHERN COALFIELD LIMITED (NCL)

A major contributor tp energy requirement of the nation. We are for mining with a human
face through a socially sustainable inclusive development and committed for adopting Ten
Principles of the UN Global Compact.

Northern Coalfields Limited (NCL) has voluntarily chosen to implement a company wide
comprehensive and unified Integrated Management System (IMS) complying to standards
ISO 9001:2008,ISO 14001:2004 and OHSAS 18001:2007 for simultaneous management of
economic, environmental and occupational health and safety. The company has framed its
own Corporate Management Policy and committed to achieve the organizational objectives
and targets.

Northern coalfields limited was formed in November 1985 as a subsidiary company of Coal
India Limited. Its headquarter is located at Singrauli,Distt.Singrauli (MP).Singrauli is
connected by road with Varanasi (220km),The nearest railway station is Singrauli located on
the Katni-Chopan branch line running parallel to the northern boundary of the Coalfields.
The nearest railway station for reaching directly to Delhi is Renukoot that is located on the
Garhwa-Chopan rail line. Nearest private airstrip is at Muirpur (60km).

The area of singrauli Coalfields is about 2202 Sq.Km.The coalfields can be divided into two
basins,viz. Moher sub basin (312 Sq.Km.) and Singrauli main basin(1890 Sq.Km.).Major part
of moher sub basin lies in the Sidhi district of Madhya Pradesh and a small part lies in the
Sonebhadra district of Uttar Pradesh.Singrauli main basis lies in the western part of the
coalfield and is largely unexplored. The present coal mining activities and future blocks are
concentrated in Moher sub-basin.

11
The exploration carried out by GSI/NCDC/CMPDI has proved abundant resource of power
grade coal in the area. This in conjunction with easy water resource from Govind Ballabh
Pant Sagarmakes this region an ideal location for high capacity pithead power plants. The
coal supplies from NCL has made it possible to produce about 10515 MW of electricity from
pithead power plants of National Thermal Power Corporation (NTPC), Uttar Pradesh Rajya
Vidyut Utpadan Nigam Ltd (UPRVUNL) and Renupower division of M/S. Hindalco
Industries. The region is now called the “power capital of India”. The ultimate capacity of
power generation of these power plants is 13295 MW and NCL is fully prepared to meet the
increased demand of coal for the purpose. In addition, NCL is also supplying coal to power
plants of Rajasthan Rajya Vidyut Utpadan Nigam Ltd, Delhi Vidyut Board (dvb) and
Haryana State Electricity Board.

NCL produces coal through mechanized opencast mines but its commitments toward
environmental protection is total. It is one of very few companies engaged in mining
activities, which has got infield Integrated Management System (Imps) complying to
Standard ISO 9001:2008,ISO 14001:2004 and OHSAS 18001:2007 for simultaneous
management of economic, environmental and occupational health and safety.
NCL, through its community development programmers, has significantly contributed
toward improvement and development of the area. It is helping local tribal, non-tribal and
project-affected persons in overall improvement of quality of their life through self-
employments schemes, imparting education and providing health care.

VISION & MISSION

VISION
To emerge as a global player in the primary energy sector committed to provide
energy security to the country by attaining environmentally & socially sustainable
growth through best practices from mine to market.

12
MISSION
To produce and market the planned quantity of coal and coal products efficiently
and economically in an eco-friendly manner with due regard to safety, conservation
and quality.

CHAPTER- 3
WELFARE FACILITY PROVIDED TO THE EMPLOYEES
IN SINGRAULI AREA HQ, NCL

Welfare services may broadly be classified into two categories:

1) Intramural Activities: - which are provided within the
establishment such as toilets, rest centers, canteen, uniforms
etc.

13
 2) Extramural activities:- which are undertaken outside the
establishment such as family planning, child welfare, co-
operative stores credit societies, vocational guidance, holiday,
home leave, travel facilities.
Intramural activities:-
Drinking water
Toilets
Washing and Bathing facilities
Rest shelters
Uniform and protective clothing
Recreation facilities
Canteen

Extramural activities:-
Housing
Education facilities
Maternity benefits
Transportation
Sport facilities
Vocational Training

Labor welfare work may also be divided into categories:-

1. Statutory welfare facilities:
Washing facilities
Education
Housing
Transportation
Recreation
Canteen, Lunchroom facilities
Restroom facilities
2. Non-statutory labour welfare facilities:
Bonus
Welfare fund
Credit society
Leave provision

14
 The welfare board at corporate level consisting of equal representatives of the
workman and management, has been planning, supervising, monitoring and
evaluating various measures. Similarly, area welfare committee has been functioning
in the areas for ensuring proper implementation of welfare activities. In every year
one welfare/improving quality of life fortnight is being celebrated. In providing
more and more welfare amenities and in their maintenance, tremendous enthusiasm
and determination is generated during this fortnight. It is evident during this period
that everybody takes special effort to see that his contribution is recognized and does
not go unrecognized, both as an individual and as a team.
Even unit tries to be ahead of others in true and healthy competition spirit. An
atmosphere of healthy competition is evidenced during this period.

Community Development & Welfare Activities:-

Mining of coal has profound impact on the communities living in the nearby villages
where the mines are established. The obvious impact of introduction of any industrial
activity in rural and tribal areas is change in the socioeconomic profile of the area.
In the above context, Coal India, WCL and the Nagpur Area strongly believe that the
people living around are an important stake holder in the process of mine development
and for a sustainable development; they have to be given share of the benefits of
development of the mining projects. For this specific purpose and objective, CIL has laid
down a guideline and policy for community and peripheral development.
The subsidiaries prepare annual action plans by adapting the CIL-CD Policy for its
implementation in its command area. Such activities are normally taken up in the
peripheral villages within a distance of 8km from the mines. The key areas of the
referred community development and welfare activities, undertaken on the annual basis
in the peripheral villages around the mines are broadly as under:-
- Creation of community assets (infrastructure) like provision for drinking water,
construction of school buildings, check dams, village roads/ linked roads and
culverts, dispensary and health center, community centers, market place etc.
- Skill development & Capacity building, like vocational training, income
generation program , entreurship development program me, literacy program
me, adult education etc.
- Awareness programmers’ and community activities like health camp, medical
aids, family planning camps, immunization camp, and eye checkup camp etc.
- Sports and Cultural Activities
- Plantation
15
The beneficiaries of community development activities are normally inhabitants
living in the periphery normally within a distance of 8 km from the mine
boundary or any other location as may be decided by the community
development committee in consultation with the State Government authorities.
The beneficiaries include all communities including employees of WCL, non-
employees, SC’s & ST’s and all other communities living in the villages under
consideration. Care is also taken that the community development budget
allocation covers Special Component Plan (SCP) for benefit of the Scheduled
Castes, Tribal Sub Plan (TSP) for benefit of the tribal groups and Community
Development Plan (CDP) for benefit of the community at large. Care is also
taken to utilize at least 15% & 8% of the annual community development
allocations against SCP & TSP respectively.
The assets created under the resettlement activities will be handed over to
the Gram Panchayat / State authorities on completion, for smooth operation and
maintenance.

Employees Welfare Facilities

NCL provides welfare facilities to its employees to keep their motivation levels
high. The employee welfare schemes can be classified into two categories viz.
statutory and non-statutory welfare schemes. The statutory schemes are hose
which are compulsory by virtue of applicable Industrial Laws governing
employee. These include provisions provided in industrial acts like Mines Act
1952 in mines and Factories Act 1948 in CWS. The non-statutory services and
amenities are provided beyond the provision of law to provide congenial
surroundings to personal, family and social life of the employees for their
physical, mental and emotional wellbeing. It enables betterment and growth of
each and every individual of our NCL family.

Canteens:
Food being one of the Man’s basic needs is made available in the best
possible manner by the way of NCL’s Canteens. With our 40 canteens being run
in NCL offices and mining areas’ premises, hygienic and palatable food is served
to our employees. According to the norms set by the government in the Mines
Act 1952.

Projects No. of canteens

16
Amlohri projects 3
Bina Projects 5
Block-B Projects 1
CWS Projects 1
Dudhichua Projects 5
Headquarter projects 1
IWSS Projects -
Jayant Project 9
Jhingurda Projects 3
Kakri Projects 1
Khadia Projects 5
Krishnashila Projects 1
Nigahi Projects 5

REST SHELTER :

Rest shelters are provided at each project/unit for our workers. In total there
Aare 25 rest shelters spread across our projects and units. A sufficient number of
latrines and urinals, separately for males and females are provided in every
mine at suitable places accessible at all times to all persons employed in the
mine. All these places are maintained in a clean and sanitary condition.

Drinking Water:

Drinking water is being provided to our employees in each project and unit
canteens, workshops, CHPs and site stores. The workers carry water in water
bottles to their workplace. A sufficient supply of cool and wholesome drinking
water is provided and maintained at suitable points conveniently situated for all
persons employed in the mines, portable drinking water is provided to our
employees at canteens, workshops, site stores, offices, and CHPs. Further,
employees are also provided with appropriate water bottles to carry drinking
water to their exact place of work.

17
First Aid :

A sufficient number of first-aid boxes are provided and maintained at each of

our mines and units. Apart from this, ambulance service is available 24*7.
Hospitals are also made available at an approachable distance. Employees at
each unit/project are trained in First aid and the training program is conducted
time to time by our experienced medic and paramedic team at NCL’s Hospitals.

Crèche :
Crèches are to be maintained where more than 50 female employees are
employed. In NCL there is a crèche facility available at Nehru Shatabdi
Chikitsalaya catering to the needs of the female workers employed there.

Medical Facilities:

The services are provided through 10 dispensaries and 3 hospitals spread all
over NCL. Central referral hospital, Nehru Shatabdi Chikitsalaya with 150 beds
is a multispecialty hospital supported by two other hospitals, Bina Hospital
which is a refional hospital with 15 beds & Singrauli Hospital a full fledged
secondary care hospital with 35 beds. All the 10 dispensaries are our also acting
as PME centers also.

Hospital In NCL :

1. NEHRU SHATABDI CHIKITSALAYA, JAYANT : This hospital provides

secondary health care services with additional facilities like Haemodlalysis,
paretonal dialysis, CT, MRL, Lithotripsy and Minimal excessive surgery.
2. Central Hospital Singrauli: This hospital provides secondary health care
services.
3. Bina Hospital and other ten (10) Dispensaries: These hospitals/
dispensaries provide primary health care services.

Other facilities Number

Specialists 21

18
 Doctors including Specialists 82
No. of Beds 200
Ambulance 28
ICU Ambulance 1
Mobile Vans 1
MRI 1
CT Scans 1
Mammography 1
Crèches 1
Diabetic Clinic 2

Bank, Post Office facilities:-

-Presently a branch of SBI,Madhyanchal Gramin Bank and Post Office is running in
campus.
-One SBI ATM is also available for employees.

Guest House:-
-Well furnished and air conditioned 06 double bed rooms and 02 suites.
-Breakfast, lunch and dinner is provided to all residents and employees.

Officer’s club:-
Well maintained club with facilities like Auditorium ,Badminton Court, Air
Conditioned VIP Lounge and Dining hall.

Education Facilities:

NCL hosts 28 Schools in and around its project areas. Considerable no of options
are there for employee wards to choose to study from. There are CBSE, ICSE and
State Board Schools being run successfully. Few schools are operating by an
agreement made with NCL. among these, there are seven DAV Public Schools
two Central Schools and one Delhi Public School having an agreement for the
Deficit grant to be provided by NCL and other like Bina Intermediate College
which is given the grant in aid by NCL and other schools getting infrastructure
support from NCL as per their requirement.

19
 The students are given ample opportunity to bloom in curricular as well as in
co-curricular activities. They are awarded with scholarships and appreciation
from time to time. The Scholarship Scheme. The wards of wage boards
employees who perform well in All India Entrance Exams and secure admissions
in Government Engineering &Medical colleges across the country and given full
reimbursement of their Tuition and hostel fees.NCL’s Welfare department
carefully keeps a track of all the applications received in this regard and
sanctions the amount in phase wise manner every year.

Projects/Units No. of Schools

Kendriya Vidyalaya@ singrauli 2
and CWS(deficit finance)
DAV Public 7
School(Aml,Dch,Jrd,Kkr,Khd,Ngh)
Delhi Public School Nigahi 1
Schools given Grant-in-aid:-
Bina International College and 1
primary School
Amlohri Projects 3
Schools given occasional
help/Self-Financed:-
Other Schools 28

Sports Facilities :-
Stadiums 4
Playgrounds 8
Swimming Pools 1
Gymnasium 3
Badmintons Courts 3
Lawn Tennis Courts 1
Table Tennis Courts 12
Volleyball Courts 3
Sports Complex 1

20
 CHAPTER- 4
RESEARCH METHODOLOGY

AN INTRODUCTION:

Research is the process of systematic and in-depth study or search for any particular
topic, subject or area of investigation, backed by collection, compilation, presentation and
interpretation of relevant details or data. Research methodology is a way to systematically
solve the research problem. It may be understood as a science of studying how research is
done scientifically.

Research may develop hypothesis and test it. In it we study the various steps that are
generally adopted by the researcher in studying his research problem along with the logic
behind them.

Research must be based on fact observable data forms a sound basis for research
inductive investigation lead better support to research finding for analyzing facts a scientific
methodology of analysis must be developed and result interpreted logically.

It is necessary for the researcher to know not only the research method or techniques
but also the methodology. Thus, when we talk of research methodology we not only talk of
the research methods but also consider the logic behind the methods we use in the context
of our research study and explain why we are using a particular method or technique and
why we are not using others so that research results are capable of being evaluated either by
the researcher himself or by others.

Research problems would result in certain conclusions by means of logical analysis

which the decision-maker may use for his action or solution.

21
OBJECTIVES OF STUDY:
1) To study the welfare facilities provided to employees by NCL, singrauli.
2) To study how the organization motivate the employees by identifying and satisfying
their unsatisfied needs.
3) To know which special facilities are provided to reserved class categories like SC, ST,
OBC etc.. by the organization.
4) To find out the employees welfare measures adopted by the company.
5) To find out awareness among the employees welfare measures.

HYPOTHESIS:
Employees of NCL,HQ Singrauli area are found to be satisfied with the welfare facilities
provided by their organization.

RESEARCH PROCESS:
In research process, the first and foremost step is selecting and defining a research
problem. A researcher should at first find the problem. Then he should formulate it so
that it becomes susceptible to research. For a systematic presentation, the process of
research may be classified under three stages- primary stage, secondary stage, and the
tertiary stage.
The primary stage includes:-
i) Observation
ii) Interest
iii) Formulating research problem
iv) Documentation
v) Preparation of a bibliography &
vi) Research design

The secondary stage includes:-

i) Project planning
ii) Data collection
iii) Analysis of data
iv) Testing of hypothesis
v) Interpretation

22
 vi) Questionnaire preparation

The tertiary stage includes:-

i) Report writing
ii) Observation, suggestions, and conclusions.
iii) Preparation of a bibliography

OBSERVATION
Research starts with observation, which leads to curiosity to learn more
about what has been observed. While observation leads to research the
research results in elaborate observations and conclusions; or even further research.
The observation method is widely used mainly because of its simplicity,
usefulness in the framing of hypothesis, its accuracy; the possibility of getting
convincing results, the possibility of the test of validity etc. to be precise, observation
tends to be the basic of any research.

INTEREST
The observation of certain occurrences creates an interest and inquisitiveness in the
mind of the research to study it future. This is the basis of interest to study the
subject matter of observation. The interest is the guiding force behind any research.

FORMULATING RESEARCH PROBLEM

The research problem undertaken for study must be carefully selected. The
problem must be defined thoroughly and should be framed into meaningful terms
from the analytical point of view. The area of working must be decided.
I have defined my problem as “To study the welfare facilities provided to
employees by Nagpur Area Office WCL. I had got the information from the HOD of
HR department and from some of the employees.
Industrial progress largely depend on committee labour force the benefits which go
under this nomenclature are of great importance to the employee and which he is
enable to secure by himself. The scheme of labour welfare may be regarded as a wise
investment which should on usually does brings profitable return in the form of
greater efficiency.

23
 Thus we can say that welfare facilities are the base of effective and efficient
working of the employees in the organization in my opinion welfare has a great
importance in the organization.

DOCUMENTATION
The documentary source is an important source of information for a researcher. A
document is any thing in writing a record, files or diaries, published or unpublished-
which can be extracted and used in research. It is a very valuable source of information
for a research. Documentation is the process of collecting & extracting the documents
which are relevant to research.

RESEARCH DESIGN
After formulating the problem the research design has to be prepared. Preparation
of research design involves selection of means of obtaining information, time available
for research and selection of method of tabulation & presentation of data.
The research of my project is descriptive study. I have obtained information by the
HOD of the HR Department and some of the employees of the organization & also
from annual reports of company, newspapers, magazines and websites.

PROJECT PLANNING
Project planning is the first step in actually conducting & directing a research
project. It is one of the most important tasks of a researcher. This includes formulation
of the research objectives & goals and determining ways of achieving them.

DATA COLLECTION
Data collection is one of the most important aspects of research. For the success of
any project accurate data is very important and necessary. The information collected
through research methodology must be accurate and relevant.
The data collection method can be classified into two methods:-
- Primary Data
- Secondary Data
- Primary Data:
Data collected by a researcher is known as primary data. It is collected by a
person for his own use obtained from findings. This is considered as first hand
information. This is that data which is collected by us to meet our own specific
24
 purpose. The data is collected by the means of questionnaire filled in by the
employees at different posts of Nagpur area office. This method of data
collection is very popular particularly in big organizations.

THE RESEARCH APPROACH:

Survey Method

THE RESEARCH INSTRUMENT:

Questionnaire

THE RESPONDENTS:

The employees of the organization.

- Secondary Data:

Secondary data means data that are already available ie, they refer to data which
has already been collected and analyzed by some one else. This type of data
information can also be used by the researcher for his use as second hand
information sources through which secondary data can be collected.

Secondary data may either be published data or unpublished data.

Published data used here is from:-

i) Magazines

ii) Annual reports of the company

iii) Newspapers etc.

The sources of unpublished data are diaries, letters, unpublished internal records
made available by staff members etc.

Thus, the primary source of data collection was the interview and
questionnaire methods. The secondary data was collected through magazines,
annual reports of the company, internal records of the organization and through
websites.

ANALYSIS OF DATA

25
Once the collection of data is complete, it should be analyzed and processed
through classification tabulation etc in accordance with the subject matter. A
careful planning of the analytical framework should therefore be done by the
researcher. Data analysis is carried out by arranging the data received by the
employees in an excel sheet. This data is then converted into graphical forms. Pie
charts have also been used for the tabulation and interpretation of data collected.

HYPOTHESIS TESTING
After analyzing the data hypothesis testing is done. It will result in either
accepting the hypothesis or rejecting it.

INTERPRETATION
After testing the hypothesis the researcher comes out with his conclusions. The
explanation of theory can also be considered as interpretation.

QUESTIONNAIRE PREPARATION
The basic requisite of any research study is the appropriate data which can be
collected with the help of a schedule or a questionnaire. With the help of
questionnaire it is easy to determine the satisfaction level of so many employees
in the organization.

SAMPLING SIZE
The sampling size on which the analysis is based is 100.

SAMPLING TECHNIQUES
The sampling technique used for carrying out this study is RANDOM sampling
technique.

PREPARATION OF REPORT AND PRESENTATION OF

REPORT
26
 Finally the researcher has to prepare a final report along with conclusion and
suggestions.

PREPARATION OF A BIBLIOGRAPHY

At the end of any research report a bibliography is generally added. This is the
list of books, publications, periodicals, journals, reports, etc which are used by
the researcher in connection with the study.

CHAPTER- 5
DATA ANALYSIS AND INTERPRETATION
Age group of respondents
Age No. of respondents Percentage
<20 Yrs 0 -
21-25Yrs 27 25
26-35Yrs 45 41
36-50Yrs 29 26
>50 Yrs 9 8
Total 110 100

INFERENCE: From the above table, it is inferred that, 41% of respondents belongs
to 26-35 years, 26% of the respondents belongs to 36-50 years,25 %
of respondents belongs to 21-25 years , and 8% of the respondents
belongs to above 50 years, 0% of respondents belongs to less than 20
years

TABLE 2.1.1

27
GENDER OF THE RESPONDENTSGENDER NO OFRESPONDENTS
PERCENTAGE(%)MALE 74 67FEMALE 36 33TOTAL 110 100

CHART 2.1.1

INFERENCE: From the above table it is inferred that out of 110 respondents
, 67% were Male and 33% were Female.

TABLE 2.1.2

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

EDUCATION NO.OF.RESPONDENTS PERCENTAGE (%)

DEGREE/DIPLOMA 65 60

POSTGRADUATE 39 35

28
OTHERS 6 5
TOTAL 110 100

CHART 2.1.2

INFERENCE: From the table ,it was inferred that 60% of respondents fall in the category
Of Degree/Diploma,35% of respondents fall in the category of Post graduate,
5% of respondents fall in the category of others.

TAB LE 2. 1.3
YEARS OF SREVICE OF THE RESPONDENTS

YEARS OF SERVICE NO.OF.RESPONDENTS PERCENTAGE(%

1-5 YRS 24 22
6-10 YRS 43 39

29
11-20 YRS 33 30

ABOVE 20 YRS 10 9

TOTAL 110 100

CHART 2.1.3

INFERENCE: From the above table it is inferred that 39% of respondents have 6-10
Yrs experience, 30% of respondents have 11-20 yrs experience, 22% of
respondents have 1-5 yrsexperience,9% of respondents have above 20
yrs experience.

TABLE 2.1.4

MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME NO.OF.RESPONDENTS PERCENTAGE (%)

10000-20000 17 15.45
20001-30000 37 33.64
30001-40000 42 38.18
30
40001-50000 14 12.73
>50000 0 0
TOTAL 110 100

CHART 2.1.4

INFERENCE: From the above table it was inferred that 38.18% of respondents are having
Income 30001-40000/month, 33.64% of respondents are having income
20001-30000/month, 15.45% of respondents are having income 10000-
20000/month, 12.73% of respondents are having income 40001-50000/month
and 0% of respondents having income above 50000/month.

TABLE 2.1.5

AWARENESS ABOUT VARIOUS WELFARE MEASURES OF HE ORGANISATION

AWARENESS NO.OF.RESPONDENTS PERCENTAGE(%

OFVARIOUSWELFAREME
ASURES
YES 80 72.73

NO 30 27.27
TOTAL 110 100

31
 CHART 2.1.5

INFERENCE: From the above table it is inferred that 72.73% were aware of various welfare
measures provided by the company and 27.27% were not aware of various
welfare measures provided by the company

TABLE 2.1.6
RATING OF FACILITY BENEFITS
Facilities 1 Percentage 2 Percent 3 Percentage 4 Percentage 5 Percentage
(%) Age (%) ( %) (%) (%)
Medical 50 45.45 39 35.45 7 6.64 6 5.45 8 7.27
Education 29 26.36 50 45.45 19 17.27 7 6.36 5 4.55
Housing 24 21.82 28 25.45 40 36.36 8 7.27 10 9.09

Traveling 12 10.91 13 11.82 26 23.64 20 18.18 39 35.55

32
Recreation 13 11.82 14 12.73 28 25.45 33 30 22 20
Total 110 100 110 100 110 100 110 100 110 100

CHART 2.1.6

INFERENCE: From this table it is inferred that 45.45% of the respondents rated
medical facility as the first most benefitted facility, 45.45% of the respondents rated
educational facility as the second most benefitted facility, 36.36% of the respondents
rated housing facility as the third most benefitted facility, 25.45% of the respondents
rated recreation facility as the fourth most benefitted facility and 35.45% of the
respondents rated travelling facility as the fifth most benefitted facility.

TABLE 2.1.7
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
MEDICAL HIGHLY SATISFIED NEUTRAL DISSATISFIED HIGHLY TOTAL
FACILITIES
SATISFIED DISSATISFIED

ROUTINE 27 56 16 7 4 110
CHK UP
PERCENT (%) 24.55 50. 91 14. 55 6.36 3.63 100
FIRST AID 13 55 32 4 6 110
PERCENT (%) 11.82 50 29.09 3.63 5.45 100
MEDICINE 18 60 25 3 4 110
SUPPLIED
PERCENT (%) 16.36 54.55 22.73 2.72 3.63 100
33
AMBULANCE 14 54 32 5 5 110
SERVICE

CHART 2.1.7

INFERENCE:
From the above table it is inferred that for routine check up 24.55 % of the respondents
arehighly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents
are neutral,6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents
are highly dissatisfied, for First aid 11.82 % of the respondents are highly satisfied, 50 % of
the respondents are satisfied, 29.09% of the respondents are neutral, 3.63 % of the
respondents are Dissatisfied and5.45 % of the respondents are highly dissatisfied, for
medicine supplied 16.36 % of the respondents are highly satisfied, 54.55 % of the
respondents are satisfied, 22.72 % of the respondents are neutral, 2.72 % of the respondents
are Dissatisfied and 3.63 % of the respondents are highly dissatisfied, For Ambulance service
12.73 % of the respondents are highly satisfied,49.09 % of the respondents are satisfied,
29.09 % of the respondents are neutral, 4.55 % of the respondents are Dissatisfied and 4.55
% of the respondents are highly dissatisfied.
TABLE 2.1.8
OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED
OVERALLSATISFACTION NO.OFRESPONDENTS PERCENTAGE(%
YES 90 81.82
NO 20 18.18
TOTAL 110 100

CHART 2.1.8
OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED

34
INFERENCE:
From the above table it is inferred that 81.82% of respondents are satisfied with the
overall medical facility provided and 18.18% of the respondents are not satisfied
with the overall medical facility.

TABLE 2.1.9
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES

35
CHART 2.1.9

INFERENCE:
From the above table it is inferred that Reimbursement of tuition fee 30 % of the
respondents are highly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of
the respondents are neutral,4.54 % of the respondents are Dissatisfied and 0.90 % of
the respondents are highly dissatisfied, for scholarship 15.45 % of the respondents
are highly satisfied, 51.82 % of the respondents are satisfied, 26.36% of the
respondents are neutral, 5.45% of the respondents are Dissatisfied and0.90 % of the
respondents are highly dissatisfied, for educational loan 11.82 % of the respondents
are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the
respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the
respondents are highly dissatisfied.

TABLE 2.1.10
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES
36
 SATISFIEDOVERALL NO.OF.RESPONDENTS PERCENTAGE (%)
YES 97 88.18
NO 13 11.82
TOTAL 110 100

CHART 2.1.10

OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

INFERENCE:
From the above table it is inferred that 88.18% of respondents are satisfied with the
overall educational facility provided and 11.82% of the respondents are not satisfied
with the overall educational facility.

37
 TABLE 2.1.11
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

CANTEEN HIGHLY SATISFIED NEUTRAL DISSATISFIED HIGHLY TOTAL

SATISFIED DISSATISFIED
QUALITY 17 66 17 5 5 110

OFFOOD
PERCENT 15.45 60 15.45 4.54 4.54 100

(%)
QUANTITY 14 36 27 6 0 110

OF FOOD
PERCENT 12.73 57.27 24.55 5.45 0 100

(%)
PRICE 17 60 26 6 1 110
PERCENT 15.45 54.55 23.64 5.45 0.9 100

(%)

CHART 2.1.11

INFERENCE:
From the above table it is inferred that for quality of food 15.45 % of the respondents are
highly satisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral,
4.54 % of the respondents are Dissatisfied and 4.54 % of the respondents are highly
dissatisfied, for quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of
the respondents are satisfied, 24.55% of the respondents are neutral, 5.45 % of the
respondents are Dissatisfied and0 % of the respondents are highly dissatisfied, for price of
the food 15.45 % of the respondents are highly satisfied, 54.54 % of the respondents are
satisfied, 23.64 % of the respondents are neutral, 5.45 % of the respondents are Dissatisfied
and 0.90 % of the respondents are highly dissatisfied.
TABLE 2.1.12

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

OVERALLSATISFACTION NO.OF.RESPONDENTS PERCENTAGE (%)
38
 YES 87 79.09
NO 23 20.91
TOTAL 10 100

CHART 2.1.12
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

INFERENCE:
From the above table it is inferred that 79.09% of respondents are satisfied with the overall
canteen facility provided and 20.91% of the respondents are not satisfied with the overall
canteen facility.

TABLE 2.1.13

PERSONS AVAILING HOUSING LOANS:

AVAILING HOUSING LOAN NO.OF.RESPONDENTS PERCENTAGE(%)
YES 78 70.91
NO 32 29.09
39
 TOTAL 110 100

CHART 2.1.13
PERSONS AVAILING HOUSING LOANS:

INFERENCE:
From the above table it is inferred that 70.91% of the respondents are availing
housing loan and29.09 % of the respondents are not availing housing loan.

TABLE 2.1.14
SATISFACTION TOWARDS HOUSING FACILITY:

SATISFIED HOUSING NO.OF.RESPONDENTS PERCENTAGE (%)

YES 62 56.36
NO 48 43.64
TOTAL 110 100

40
CHART 2.1.14

SATISFACTION TOWARDS HOUSING FACILITY:

INFERENCE:
From the above table it is inferred that 56.36% of respondents are satisfied with the housing
facility provided and 43.64% of the respondents are not satisfied with the housing
facility provided.

TABLE 2.1.15

RECREATION FACILITY THAT VALUES MOST

41
CHART 2.1.15

RECREATION FACILITY THAT VALUES MOST

INFERENCE:
From the above table it is inferred that 63.64 % of the respondents values Holiday
Homes as beneficial,23.64% of the respondents values clubs as beneficial recreation
and 12.73 % of the respondents values sports events as a beneficial recreation .

TABLE 2.1.16

RATING FOR INTRAMURAL FACILITIES

42
CHART 2.1.16

43
INFERENCE:
From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82
%of the respondents rated second for seating arrangement,11.82 % of the respondents rated
third for lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of
the respondents rated fifth for latrines & urinals,13.64% of the respondents
rated sixforcanteen,18.18% of the respondents rated seven for washing place,7.27% of the
respondents rated eight for spittoons,12.73% of the respondents rated nine for changing
rooms and 17.27% of the respondents rated ten for rest rooms.

TABLE 2.1.17

BENEFITS OF EMPLOYEE WELFARE

44
CHART 2.1.17

INFERENCE:
From this table it is inferred that for 52.73 % of respondents welfare creates
efficiency towardswork,for 40% of the respondents welfare improves Physical and
Mental health, for 24.55% of the respondents welfare promotes healthy Industrial
relationship, for 19.09% of the respondents welfare creates Loyalty towards the work
and for 4% of respondents welfare increases standard of living.

TABLE 2.1.18

45
WELFARE PROVIDES MOTIVATION:
MOTIVATIONALFACTOR NO.ONRESPONDENT PERCENTAGE (%)
YES 72 65.45
NO 38 34.55
TOTAL 110 100

CHART 2.1.18

INFERENCE:
From the above table it is inferred that for 65.45% of respondents welfare act as a
motivational factor and for 34.55% of respondents’ welfare is not acting as a motivational
factor

TABLE 2.1.19

FREQUENCY OF GETTING FEEDBACK

46
 FREQUENCY OF GETTING NO.OF RESPONDENTS PERCENTAGE(%)
FEEDBACK
OFTEN 20 18.18
OCCASIONALLY 74 67.27
NEVE 16 14.55
TOTAL 110 100

CHART 2.1.19

INFERENCE:
From the above table it is inferred that 67.27% of respondents are occasionally asked for the
feedback about the welfare measures, 18.18% of respondents are often asked for
the feedback and14.55 % of the respondents are never asked for the feedback.

TABLE 2.1.20

MODE OF DETERMINING WELFARE REQUIREMENTS

47
CHART 2.1.20

INFERENCE:
From the above table it is inferred that 18.18% the welfare requirement is determined by
observation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare is
determined by interview and 33.64% the welfare requirement is determined by performance.

CHAPTER-6
FINDINGS, OBSERVATION AND CONCLUSION

48
 FINDINGS

The employees of the organization are found to be satisfied with the facilities
provided to them by the company.
They still want more focus on family welfare. They want that the time period for
sanctioning special welfare facility should be reduced.
- More than 70% of the employees agree that the welfare facilities are provided to
them and they are availing special welfare facilities according to their need.
- A neat, clean and peaceful environment of the organization helps in maintaining
satisfaction and enthusiasm to perform work among the employees.
- The employees of NCL,HQ Singrauli are highly satisfied with the routine welfare
facilities which they are availing on a regular basis.
- The routine welfare facilities are availed by each employee in the organization by
simply filling an application, without any proof and the time required is also
nominal.
- The time required for sanctioning the special welfare facilities is 2-3 week.
- The process of availing special welfare facility is very lengthy and hence it can be
availed by following simple process.

CHAPTER- 7
SUGGESTIONS AND LIMITATIONS

49
 SUGGESTIONS

1) Sanctioning time of special welfare facility should be reduced.

2) New facilities should be added to the existing ones by early action taken by
management.
3) Medical reimbursement should also be continued after the retirement.

LIMITATIONS

1) The study does not cover the entire work for as sample size is 100.
2) The study is based on a particular class of employees i.e. Officer, clerk etc.
3) The result depends on the answers received from respondent which may be biased.

BIBLIOGRAPHY

Sr.No Authors Year Title City of Publisher

publication
1 V.S.P.Rao 2000 Human Resource New Delhi Excel Books
2 K.Ashwathappa 1997 Human Resource Tata Mc Graw-
and Personal New Delhi Hill Publishing
Management Co. Ltd.
3 Company Khanan Bharti Nagpur WCL Coal
Magazines - Pragati Estate, Civil
Lines, Nagpur

Annual Reports of Organization

Internal Records of Organization

Websites:- www.ncl.nic.in & www.coalindia.nic.in

QUESTIONNAIRE
Dear Sir/Madam,
I am Alka Kumari, as a part of my curriculum I am doing my project on the
effectiveness of employees welfare measures in your organization. I would be
grateful if you can kindly spare some time to answer following questions:
50
 1.) Age
a) Below 20 years [ ] b) 20-35 years [ ]
c) 36- 50 years [ ] d) Above 50 years [ ]

2.) Gender
a) Male [ ] b) Female [ ] c) Other [ ]

3.) Education qualification

a) Graduation [ ] b) Post graduation [ ]
c) Diploma [ ] d) other [ ] specify…………………..

4.) Designation and Department………………………………………….

5.) Year of service

a) Below 1 year [ ] b) 1-5 years [ ]
c) 6-10 years [ ] d) 11-20 years [ ]
e) Above 20 years [ ]

6.) Monthly income

a) 20,000-40,000 [ ] b) 41,000-60,000 [ ]
c) 60,000-80,000 [ ] d) Above 80,000 [ ]

7.) Are you aware of various welfare measures provided by NCL?

a) Partly aware ( ) b) Fully aware ( ) c) Not aware ( )

8.) How much you are satisfied with following canteen related facilities
Provided by NCL?
Facilities Highly Satisfied Neutral Dissatisfied Highly
satisfied dissatisfied
Quality of
food
Quantity
of food
Price

9.) Rank the following welfare facilities according to their importance.

Facilities 1 2 3 4 5 6 7
Recreation
Medical
51
Rest
shelter
Canteen
Education
Sports
Housing
Crèches

10.) How much you are satisfied with following medical facilities provided by
NCL?

Medical Highly Satisfied Neutral Dissatisfied Highly

facilities satisfied dissatisfied
Routine
checkups
First Aid
Medicine
supply
Ambulance
facilities

11.) How much you are satisfied with the following Educational facilities
provided by NCL?

Educational Highly Satisfied Neutral Dissatisfied Highly

facilities Satisfied Dissatisfied
Reimbursement
of tuition fees
Scholarship

Quality of
Education

12.) Rank the following intramural facilities in accordance to their cleanliness

Level?
Facilities 1 2 3 4 5 6 7
Drinking water
First aid
Cleanliness

52
Home
Canteen
Crèches
Latrine/Urinals

13.) Which of the following allowance/s are paid by NCL?

a) Bonus ( ) b) Travelling allowance ( )
c) Medical ( ) d) Transport allowance ( )

14.) Are you satisfied with the promotion policy in your organization?
a) Highly satisfied ( ) b) Satisfied ( )
c) Neutral ( ) d) Dissatisfied ( )
e) Highly dissatisfied ( )

15.) Are you satisfied with the ventilation and environment at the work place?
a) Highly satisfied ( ) b) Satisfied ( )
c) Dissatisfied ( ) d) Neutral ( )
e) Highly dissatisfied ( )

16.) Is the work place being regularly cleaned?

a) Yes ( ) b) No ( )

17.) Does welfare benefits provided by the organization play a motivational

Factor for you?
a) Yes ( ) b) No ( )

18.) Does the welfare measures help in solving the problem faced by
employees?
a) Always ( ) b) Sometime ( )
c) Never ( ) d) No opinion ( )

19.) Are you satisfied with the housing facilities provided by NCL?
a) Highly satisfied ( ) b) Satisfied ( )
c) Dissatisfied ( ) d) Neutral ( )
e) Highly dissatisfied ( )

20.) Are you satisfied with the sports facilities provided by NCL?
a) Highly satisfied ( ) b) Satisfied ( )
c) Dissatisfied ( ) d) Neutral ( )
e) Highly dissatisfied ( )

53
21.) How much you are satisfied with the recreation facilities provided by NCL?
Facilities Highly Satisfied Neutral Dissatisfied Highly
satisfied dissatisfied
Officers
club
Park
workers
club
Sports

22.) How much you are satisfied with the cleanliness facilities?
Facilities Highly Satisfie Neutra Dissatisfie Highly
satisfie d l d dissatisfie
d d
Spittoons/Dustbins
Washing/Washroom
s

54